Pacific Palace Hotel
Pacific Palace Hotel
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"Value for money, nice room, customer service was good."

TIRUMAL

|

April 22, 2018

Cabin - Bed Pacific Palace Hotel
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Lobby
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Interior view Pacific Palace Hotel
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Very good
Location
7.5
See all 41 photos Pacific Palace Hotel
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Pacific Palace Hotel

Very good location
- 100 meters from city center
Very good
From 1742 reviewsSee what guests said
7.6
/
10
Very good service
7.9
Recommended by 84% of guests
Value for money7.7
Location rating7.5
Nearest airportHang Nadim Airport (BTH) - Indonesia
Distance to airport12.5 km
84%

would recommend to a friend

Agoda Preferred Property

2018

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

Room choices
7.7
Very good
Room comfort & quality
This property is in high demand!Last booked 4 hours ago | 14 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
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Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 2 single beds
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Deluxe Double Bed
Deluxe Double Bed
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
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Deluxe Triple
Deluxe Triple
...
  • Room size: 49 m²/527 ft²
  • Non-smoking
  • 1 single bed
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Cabin
Cabin
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 queen bed
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Standard Double
Standard Double
...
  • Balcony/terrace
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DOUBLE STANDARD - BED AND BREAKFAST
DOUBLE STANDARD - BED AND BREAKFAST
...
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    Single Deluxe
    Single Deluxe
    ...
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      Triple Executive
      Triple Executive
      ...
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        Executive Double
        Executive Double
        ...
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          Have a question for Pacific Palace Hotel?

          What people love about the property

          • "Service wise, the staff are pleasant and friendly."

            Maia

            |

            February 20, 2018

          • "Bed blanket very cozy & comfortable and room is big & spacious."

            ZHU

            |

            January 2, 2018

          • "Spacious room."

            nor S.

            |

            December 30, 2017

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          More about Pacific Palace Hotel

          More about Pacific Palace Hotel

          "Nice and clean hotel,staff very friendly"

          Sharon

          |

          February 23, 2018

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

          "The room is spacious and the bed is comfy."

          Ewe

          |

          April 1, 2018

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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (1742)Booking.com Reviews (152)
          7.6
          /
          10
          Cleanliness7.6
          Facilities7.8
          Location7.5
          Room comfort and quality7.7
          Service7.9
          Value for money7.7
          Provided by verified guests of Agoda
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          All guests (1742)
          All room types
          Showing 1517 verified guest comments
          12345
          7.2
          Very good
          Mohd from Singapore
          Solo traveler
          Cabin
          Stayed 2 nights in November 2018
          Quite old hotel”
          Very near to harbourbay ferry terminal, kinda far to nagoya area... area is very quiet not much stalls... kinda old hotel
          Reviewed November 10, 2018
          10.0
          Exceptional
          Mohamad from Australia
          Family with teens
          Cabin
          Stayed 2 nights in November 2018
          Exceptional”
          Excellent hotel to get away from crowded shopping center. Takes only 10 mins drive to busy Nagoya mall or Batam Car Mall. Only 4mins to Harbour Bay ferry terminal.
          Reviewed November 10, 2018
          5.6
          cheng from Singapore
          Solo traveler
          Deluxe Double Bed
          Stayed 1 night in November 2018
          Overall good and relax”
          TV needs upgrading
          Reviewed November 09, 2018
          10.0
          Exceptional
          Nagarajan from Singapore
          Solo traveler
          Cabin
          Stayed 1 night in October 2018
          Excellent stay in Pacific palace Hotel-Very happt with the location and value for money.”
          Absolutely loved my stay here , would highly recommend it to otehrs.The customer service staff is exceptional, everyone goes above and beyond to be welcoming and helpful.The rooms are big and have large bathroom.
          Reviewed October 30, 2018
          Dear Mr. Nagarajan,how are you Sir ? Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Nagarajan thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded November 06, 2018
          Pacific Palace Hotel
          8.0
          Excellent
          Boon from Singapore
          Group
          Cabin
          Stayed 2 nights in May 2018
          Pacific Hotel Bagus for Men Travellers”
          The Spa on the 8th floor Octupuss is very good for men.
          Reviewed October 24, 2018
          Dear Mr. Boon Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Boon thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded November 06, 2018
          Pacific Palace Hotel
          8.8
          Excellent
          Hajee from Singapore
          Business traveler
          Deluxe Twin Bed
          Stayed 2 nights in October 2018
          Very nice looking hotel.”
          Hotel looks like a half looking ship from outside and every local knows the location of this hotel. This hotel provides a wide range of breakfast. Will visit this place again.
          Reviewed October 21, 2018
          Dear Mr. Hajee Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Hajee thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded November 06, 2018
          Pacific Palace Hotel
          9.2
          Exceptional
          muhammad from Singapore
          Group
          Deluxe Triple
          Stayed 2 nights in October 2018
          Great accomodation”
          Everything was perfect except for the Aircon not in perfect working condition.. We were perspiring throughout the night
          Reviewed October 08, 2018
          Dear Mr, Muhammad Warmest greeting from Pacific Palace Hotel, Thank you for your comments highlighting the positive and negative points you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. At Pacific Palace Hotel, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Best Regards, Try Septiani, Guest Realtion Officer.
          Show more
          Pacific Palace Hotel
          4.4
          Selina from Singapore
          Group
          Deluxe Twin Bed
          Stayed 1 night in October 2018
          I travel wif my siblings. Room was badly manage . Toilet sink and shower , water don't flow . ”
          Lights bulb blow, in at the Room 801. Telephone spoilt at room 531. Water doesn't flow well at the sink and shower Room 623 and 723, Mr Joko ( 7 to 11pm), duty manger ,kept mentioning , our rules instead of solving the problem . No iron and iron board available at the hotel . Mr Arman ,was told to liaise with me at 9am the next day Sunday , but not be able to answer and have to keep calling . Mr Helmi, Duty Manager ( 11pm till 7am) insist that I change my room when time check was 11.33 pm . Last conclusion .. all the problem not slove and forward to Amran ( supervisor) and to liaise back . It was a bad experiencing on staying at Pacific Palace Hotel. It
          Reviewed October 08, 2018
          Dear Ms Selina, Thank you for your review and we regret that your stay with us was not up to your expectations. It was definitely not the experience that we would like you to have. We did a check with the relevant departments and below are our findings: -Your time of check in was at 15:30pm and at 18:30pm we received your feedback that the lightbulb wasn't working and we offered to have it fixed but we were not allowed to enter the room as you mentioned that you are going out. Hence, we waited till you came back at around 23:00 to have a check at the room. -When our duty manager were inside the room, it was then found out that the light was working but just that it wasn't switched on. We also found out that the light in the wardrobe is not working. -We understand that you were not comfortable the wardrobe light not working and also the telephone line got disruption at room 531 and hence we offered a change of room but it was rejected from you.
          Show more
          Pacific Palace Hotel
          10.0
          Exceptional
          Adarsh from Singapore
          Business traveler
          Deluxe Double Bed
          Stayed 1 night in September 2018
          Good location and facilities ”
          Clean room and the location is good.
          Reviewed September 24, 2018
          Dear Mr. Adarsh Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Adarsh thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded October 20, 2018
          Pacific Palace Hotel
          10.0
          Exceptional
          GUSFICA from Indonesia
          Business traveler
          Cabin
          Stayed 2 nights in September 2018
          The room is very big, breakfast has alot of varian. The hotel is clean, But near discotic”
          The room is very big, breakfast has alot of varian. The hotel is clean, Location is great But near discotic
          Reviewed September 24, 2018
          Dear Mrs, Gusfica Warmest greeting from Pacific Palace Hotel, Thank you for your comments highlighting the positive and negative points you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. At Pacific Palace Hotel, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Best Regards, Try Septiani, Guest Realtion Officer.
          Show more
          Pacific Palace Hotel
          8.0
          Excellent
          DANDAN from Singapore
          Couple
          Cabin
          Stayed 1 night in June 2018
          Very good”
          Staff are friendly
          Reviewed September 23, 2018
          Dear Mr. Dandan Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Dandan thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded October 20, 2018
          Pacific Palace Hotel
          8.0
          Excellent
          Muhd from Singapore
          Family with young children
          Deluxe Double Bed
          Stayed 2 nights in February 2018
          great stay”
          Best stay with kids.
          Reviewed September 22, 2018
          Dear Mr. Muhd Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Muhd thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded October 20, 2018
          Pacific Palace Hotel
          10.0
          Exceptional
          Teo from Singapore
          Couple
          Deluxe Double Bed
          Stayed 3 nights in February 2018
          Excellent Customer Services”
          I been booking this same hotel whenever i went to batam for many years, excellent customer services and prompt reply to assist on email on fussy customer like me. A great thanks to one of their Staff name "Ajeng" during our last visit with my fiance for providing all the information and request that we need during the last visit. Thank you!
          Reviewed September 20, 2018
          Dear Mr. Teo Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Teo thank you so much for your feedback here, yes we already send your great thanks to her,and she reply "your veryyyyyy welcome,and hoping to see you again & again" me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded October 20, 2018
          Pacific Palace Hotel
          8.8
          Excellent
          Man from Singapore
          Couple
          Deluxe Double Bed
          Stayed 1 night in September 2018
          Great for family”
          Spacious, clean, good view with balcony. Good value of money for Batam hotels near tourist locations.
          Reviewed September 19, 2018
          Dear Mr. Man Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Man thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded October 20, 2018
          Pacific Palace Hotel
          8.0
          Excellent
          LIOW from Singapore
          Couple
          Deluxe Twin Bed
          Stayed 2 nights in February 2018
          excellent stay”
          hotel abit old, but overall stay is good.
          Reviewed September 15, 2018
          Dear Mr. Liow Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr. Liow thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded October 20, 2018
          Pacific Palace Hotel
          8.8
          Excellent
          Yeh from Singapore
          Family with young children
          Cabin
          Stayed 2 nights in February 2018
          overall good hotel to stay”
          location slightly away from nogoya but acceptable, staff service is excellent but hotel room toilet has to be upgraded as it was built like 20 years ago....
          Reviewed September 15, 2018
          Dear Mr, Yeh Warmest greeting from Pacific Palace Hotel, Thank you for your comments highlighting the positive and negative points you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. At Pacific Palace Hotel, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Best Regards, Try Septiani, Guest Realtion Officer.
          Responded October 20, 2018
          Pacific Palace Hotel
          9.6
          Exceptional
          IRMA from Singapore
          Family with teens
          Cabin
          Stayed 2 nights in December 2017
          Exceptional”
          Everything I like... From food to room service and everything
          Reviewed September 12, 2018
          Dear Mrs. Irma Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mrs. Irma thank you so much for your feedback here, me and my team always waiting for your next visit with our sweetest smile :) Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded September 14, 2018
          Pacific Palace Hotel
          6.8
          Good
          Cheung from Singapore
          Business traveler
          Deluxe Double Bed
          Stayed 3 nights in September 2018
          Good”
          The hotel in fact is relatively aged but managed to upkeep nicely. Yet F&B outlets are limited and not much choice for selection.
          Reviewed September 12, 2018
          Dear Mr, Cheung Warmest greeting from Pacific Palace Hotel, Thank you for your comments highlighting the positive and negative points you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. At Pacific Palace Hotel, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Best Regards, Try Septiani, Guest Realtion Officer.
          Show more
          Pacific Palace Hotel
          6.0
          Su from Singapore
          Family with teens
          Deluxe Twin Bed
          Stayed 1 night in August 2018
          Above average”
          Suggest that you book for your pick up transfer prior to arrival.
          Reviewed August 31, 2018
          Dear Mr. Su Warmest greeting from Pacific Palace Hotel , Thank you for taking your time to review our hotel . It such a very good thing to get positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Mr, Su thank you so much for your feedback here, and your suggest to another guest,hopefully it will be a good advice for other guest to consider. Thank you and Have an awesome day. Try Septiani Guest Relation Officer
          Responded September 14, 2018
          Pacific Palace Hotel
          7.6
          Very good
          Murni from Singapore
          Couple
          Cabin
          Stayed 3 nights in August 2018
          Room size”
          The room wirh balcony especially the shower is too small. Air conditioning is not cold enough. Pastries and.buns served during breakfast is cold
          Reviewed August 27, 2018
          Dear Mrs, Murni Pacific Palace Hotel is the perfect hotel for your stay in Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pacific Palace Hotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Try Septiani, Guest Realtion Officer.
          Responded September 14, 2018
          Pacific Palace Hotel
          12345
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