Pacific Regency Hotel Suites
Pacific Regency Hotel Suites
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"Good location,the staff was friendly"

ZAINAB

|

March 28, 2018

Premier Deluxe - Guestroom Pacific Regency Hotel Suites
Premier Deluxe - Guestroom
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Swimming pool Pacific Regency Hotel Suites
Swimming pool
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Swimming pool Pacific Regency Hotel Suites
Swimming pool
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Fitness center Pacific Regency Hotel Suites
Fitness center
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See map Pacific Regency Hotel Suites
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Excellent
Location
8.2
See all 37 photos Pacific Regency Hotel Suites
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Pacific Regency Hotel Suites

Excellent location
- Inside city center
- What's nearby?
Very good
From 11390 reviewsSee what guests said
7.9
/
10
Excellent room comfort and quality
8.3
Value for money8.1
Distance to city center1.0 Km
Location rating8.2
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.7 km
  • 370 meters to public transportation

  • Located in heart of Kuala Lumpur

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 40 times since yesterday | 24 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 89.18 m²/960 ft²
  • Non-smoking
  • 1 double bed
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Superior Suite
Superior Suite
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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One Bedroom Suite
One Bedroom Suite
...
  • Room size: 78.04 m²/840 ft²
  • Non-smoking
  • 2 single beds or 1 queen be...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 double bed or 2 single be...
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Premier Executive Suites
Premier Executive Suites
...
  • Room size: 89 m²/958 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Premier Deluxe
Premier Deluxe
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Premier Suite
Premier Suite
...
  • Room size: 56.02 m²/603 ft²
  • Non-smoking
  • 1 double bed
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Premier Deluxe Suite
Premier Deluxe Suite
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 2 single beds or 1 super ki...
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Family Suite With Breakfast
Family Suite With Breakfast
...
  • Shower and bathtub
  • Kitchenette
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Double Premier
Double Premier
...
  • Bathtub
  • Kitchenette
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Have a question for Pacific Regency Hotel Suites?

What people love about the property

  • "Nice, clean and big room"

    izzat

    |

    December 10, 2017

  • "The room is big, the pool has a nice ambience"

    lau

    |

    November 26, 2017

  • "Great location, nice facilities and friendly staff"

    nur A.

    |

    November 24, 2017

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More about Pacific Regency Hotel Suites

More about Pacific Regency Hotel Suites

" clean, cozy and pretty comfortable"

Deena M.

|

December 28, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Arthur's Bar and Grill
390 m American, Asian, Bar
Front Page Sports Bar & Grill
520 m American, Bar, Pub
Havana Club
590 m American, Australian, Bar
Asian cuisine
Asian cuisine
Lemon Garden Cafe
100 m Asian, Chinese, Gluten Free
Moghul Mahal Restaurant
170 m Asian, Halal, Indian
Atmosphere 360
180 m Asian, Chinese, European
Chinese cuisine
Chinese cuisine
Si Chuan Dou Hau Restaurant
550 m Chinese
biba's, mandarin oriental
770 m Chinese
Yan's Restaurant
860 m Chinese

What they offer

"Best experience for romantic dinner with your love one!"

Muhazrol

|

March 23, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (11390)Booking.com Reviews (3710)
7.9
/
10
Cleanliness8.0
Facilities7.1
Location8.2
Room comfort and quality8.3
Service7.8
Value for money8.1
Provided by verified guests of Agoda
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All guests (11390)
All room types
Showing 9967 verified guest comments
12345
4.8
Yi
Business traveler
Superior Suite
Stayed 1 night in October 2018
Acceptable”
THERE IS A NEW WING AND AN OLD WING. BOOKING TROUGH AGODA AND THEY GAVE US A ROOM IN THE OLD WING. THE ROOMS ARE NOT AS WHAT IS ADVERTISE IN PHOTO AND WAS THE AIRCOND IS SPOILT. THE ROOM WAS CHANGED TO THE NEW WING ONLY AFTER WE MADE SO MUCH COMPLAINT AND THE STAFF ATTENDING TO OUR COMPLAINT WAS QUITE RUDE.
Reviewed November 14, 2018
5.2
Fera from Indonesia
Family with teens
Superior Suite
Stayed 1 night in November 2018
I think this hotel is not 5 star, but 3 star. Because facilities & breakfast menu its like 3 star”
I think this hotel is not 5 star, but 3 star. Because facilities & breakfast menu its like 3 star. They dont have variety menu, and only 2 towel provide. I'm disappointed with this hotel.
Reviewed November 14, 2018
We are sorry to hear that our breakfast was not up to your expectations. However we expect that it was more a personal choice of dish that was an issue here. We will try to cater to your special required cuisine on your next visit. Thank you again for your constructive feedback!
Responded November 14, 2018
Pacific Regency Hotel Suites
3.6
Kumar from Sri Lanka
Family with young children
Superior Suite
Stayed 7 nights in October 2018
HOLIDAY WITH FAMILY”
VERY BAD SERVICE . BUFFET BREAKFAST WAS THE WORST I HAVE EVER SEEN. WHEN ROOMS WERE MADE THERE WERE NO TOWELS KEPT
Reviewed November 12, 2018
We are sorry to hear that our breakfast was not up to your expectations. However we expect that it was more a personal choice of dish that was an issue here. We will try to cater to your special required cuisine on your next visit. Looking forward to welcome you back!
Responded November 14, 2018
Pacific Regency Hotel Suites
4.4
Cindy from Singapore
Couple
Superior Suite
Stayed 1 night in September 2018
lack of amenities”
Amenities not complete
Reviewed November 12, 2018
7.2
Very good
Alfred from Australia
Family with teens
Superior Suite
Stayed 1 night in November 2018
Opposite the Shangri La - half the price”
Comfortable but dated. The rooftop bar and pool must have been a hip joint back in the day
Reviewed November 11, 2018
Thank you for choosing to stay with us and we hope to welcome you back soon.
Responded November 14, 2018
Pacific Regency Hotel Suites
2.8
Tay from Malaysia
Group
Superior Suite
Stayed 1 night in November 2018
Really OMG, NO NEXT TIME”
First, after check in, I found that bathtub floor tap is loose, i can't use it, so i called reception few times but engaged, then i walk to reception tell them the problem & request to change room, he told me they'll send their staff to check first, my friend & i waited for about 10-15min but no one come to us, so i try to call again, few minutes later, their stuff is here & settled. After bath, there is another problem, their 'old style' hair dryer isn't working, so i called and request if they have an extra hair dryer, service counter said OK, will send us their dryer, so i wait again, waited until my friend finished bath & my hair is half dried, still no one come, was thinking just let my hair dry itself, don't call anymore. Well, there's another problem again, my friend found that their blanket got 'weird smell', It's MOLDY SMELL, so she called & request them to change, they told us they don't have extra blanket. HOW RIDICULOUS!??! PLEASE IMPROVE UR SERVICE, REALLY OMG!!
Reviewed November 09, 2018
7.6
Very good
Syakila from Malaysia
Couple
Superior Suite
Stayed 1 night in November 2018
Improve breakfast buffet”
I think the hotel should upgrade and increase the choices for breakfast and since the value of money i paid is quite an amount, i do expect more of it instead i get only a choice of fruit which is honeydew? The hot milk is not actually hot and the cold milk is not actually cold.
Reviewed November 09, 2018
We would like to thank you for spending your time to inform us that our service did not meet your expectations. We have taken note on your specific comment made pertaining to breakfast selection and will work closely with the relevant personnel for improvement. We hope we will be able to welcome you back again in the near future.
Responded November 09, 2018
Pacific Regency Hotel Suites
5.2
Jason from Singapore
Couple
Superior Suite
Stayed 3 nights in November 2018
Housekeeping is bad”
Never change bath towel and expect us to reuse. Location not near any convenient store even though is near the sky tower attraction, the toilet bowl cannot be flush properly.
Reviewed November 06, 2018
We would like to thank you for spending your time to inform us that our service did not meet your expectations. We have taken note on your specific comment made pertaining to housekeeping and will work closely with the relevant personnel for improvement. We hope we will be able to welcome you back again in the near future.
Responded November 07, 2018
Pacific Regency Hotel Suites
7.6
Very good
muhammad from Malaysia
Group
Executive Suite
Stayed 1 night in November 2018
My honest review”
The room was great but the receptionist was rude . Trouble for parking motorcycle"
Reviewed November 06, 2018
We would like to thank you for spending your time to inform us that our service did not meet your expectations. We have taken note on your specific comment made pertaining to reception and will work closely with the relevant personnel for improvement. We hope we will be able to welcome you back again in the near future.
Responded November 07, 2018
Pacific Regency Hotel Suites
8.0
Excellent
Justin from Australia
Group
Superior Suite
Stayed 2 nights in November 2018
Very good”
Nice place though somewhat dated. Definitely signs of ageing present, but excellent value for money.
Reviewed November 05, 2018
2.4
Renee
Business traveler
Premier Deluxe
Stayed 7 nights in October 2018
Terrible Disappointment”
The staff was unresponsive to problems, including multiple days without cleaning the room. The breakfast was disappointing considering the cost and any coffee other than instant coffee was an extra charge. The pool did not look sanitary. Many items on the room-service menu were never available.
Reviewed November 05, 2018
We would like to thank you for spending your time to inform us that our service did not meet your expectations. We have taken note on your specific comment made pertaining to cleanliness and will work closely with the relevant personnel for improvement. We hope we will be able to welcome you back again in the near future.
Responded November 07, 2018
Pacific Regency Hotel Suites
6.4
Good
Linda from Malaysia
Couple
Superior Suite
Stayed 2 nights in October 2018
To be improve”
Staff to updated about information
Reviewed November 03, 2018
We sincerely hope that we will have the pleasure of welcoming you back in the near future.
Responded November 07, 2018
Pacific Regency Hotel Suites
6.8
Good
Tan from Malaysia
Couple
Superior Suite
Stayed 1 night in October 2018
Modest place in the city although a bit old”
The room is big and spacious, so is the bathroom but the lighting could be improved as it was a bit dark and that left us feeling eerie at night.
Reviewed October 30, 2018
We truly value your opinion and your comments in regards to the lighting in general have been communicated to all team members to ensure that we continue to refine our guest experience.
Responded October 31, 2018
Pacific Regency Hotel Suites
8.4
Excellent
Noor from Malaysia
Family with young children
Premier Executive Suites
Stayed 1 night in October 2018
Room is spacious and bed is comfortable... but small pool ”
Room is spacious and bed is comfortable. Disappointed small pool , not suitable for kids, no kids club
Reviewed October 29, 2018
We are glad that you enjoyed our spacious room at a competitive price. We hope to welcome you back again soon!
Responded October 31, 2018
Pacific Regency Hotel Suites
3.6
Muhammad from Malaysia
Family with young children
Superior Suite
Stayed 3 nights in September 2018
Parking charge was confusing”
Despite I paid for parking charge few hours before 3pm, I was asked to re-pay again on the same day for flat rate upon drove out at 6 pm
Reviewed October 29, 2018
We truly value your opinion and your comments in regards to parking process explanation have been communicated to all team members to ensure that we continue to refine our guest experience.
Responded October 31, 2018
Pacific Regency Hotel Suites
3.2
Jun from Canada
Couple
Superior Suite
Stayed 2 nights in October 2018
Acceptable”
The hotel was old and the rooms were dirty, stains on the carpet and bedding. Lights were broken.
Reviewed October 29, 2018
I’m sorry to hear that your stay was not up to expectation. I’d like to hear more about this situation. If you’d like to contact me offline, we can discuss further.
Responded October 31, 2018
Pacific Regency Hotel Suites
10.0
Exceptional
MOHD from Malaysia
Couple
Superior Suite
Stayed 1 night in October 2018
Hotel location in hearts of Kuala Lumpur City”
we got very high floor, panoramic view of concrete jungle. love it
Reviewed October 29, 2018
Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites!
Responded October 29, 2018
Pacific Regency Hotel Suites
6.8
Good
sin from Malaysia
Couple
Superior Suite
Stayed 1 night in October 2018
Good”
Overall the stay is comfortable but the lift is confusing and do not have clear signage . we need to pay for Carpark RM 10 per day and the ball boy do not gave us clear direction on the car park ticket . We need to enquire two time ticket because is expired. The hotel manager never apologize on their clear information instead of argue with me.
Reviewed October 27, 2018
Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
Responded October 29, 2018
Pacific Regency Hotel Suites
6.8
Good
Faeiz from Malaysia
Business traveler
Superior Suite
Stayed 1 night in September 2018
good”
good
Reviewed October 26, 2018
10.0
Exceptional
Sivasubramanian from India
Family with young children
Superior Suite
Stayed 2 nights in October 2018
Perfect place to stay!”
Room was upgraded to a Premier Suite, with no additional cost. Staff were very courteous and everything was picture-perfect in this Hotel. Would recommend to every type of traveler. Such a great place to stay. Keep it up!
Reviewed October 25, 2018
Thank you for staying with us and we hope to welcome you back!
Responded October 25, 2018
Pacific Regency Hotel Suites
12345
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