Pacific Regency Hotel Suites

Pacific Regency Hotel Suites

KH Tower, Jalan Punchak, Off Jalan P. Ramlee (Opposite KL Tower), KLCC, Kuala Lumpur, Malaysia, 50250
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Premier Deluxe Pacific Regency Hotel Suites
Premier Deluxe
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    Swimming pool Pacific Regency Hotel Suites
    Swimming pool Pacific Regency Hotel Suites
    Fitness center Pacific Regency Hotel Suites
    Superior Suite Pacific Regency Hotel Suites
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     Pacific Regency Hotel Suites

    Guest reviews

    7.9
    Very good
    /10
    (11716 reviews)See what guests said
    10.0
    Exceptional

    "Very nice hotel."

    HENG

    -

    December 29, 2018

    8.3
    Excellent room comfort and quality

    Property highlights

    • 370 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 14 times since yesterday | 22 travelers are looking at this property right now
    Excellent
    Location
    8.2
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Menara Kuala Lumpur20 m
  • KL Tower180 m
  • CHARISMA jewellery190 m
  • The Weld Shopping Centre300 m
  • Flying Fox380 m
  • Fitness First400 m
  • Jalan P Ramlee (Clubbing area)430 m
  • The Weld500 m
  • Masjid As-Syakirin530 m
  • A'Famosa Theme Park580 m
  • Value for money8.1
    Distance to city center1.0 Km
    Location rating8.2
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.0 km
    Select your room
    8.3
    Excellent
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 89.18 m²/960 ft²
    • Non-smoking
    • 1 double bed
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    Superior Suite
    Superior Suite
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
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    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 78.04 m²/840 ft²
    • Non-smoking
    • 2 single beds or 1 queen be...
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    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 70 m²/753 ft²
    • Shower and bathtub
    • 1 double bed or 2 single be...
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    Premier Executive Suites
    Premier Executive Suites
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Premier Deluxe
    Premier Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Premier Suite
    Premier Suite
    ...
    • Room size: 56.02 m²/603 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Premier Deluxe Suite
    Premier Deluxe Suite
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 single beds or 1 super ki...
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    Premier Executive Suite
    Premier Executive Suite
    ...
    • Room size: 39 m²/420 ft²
    • Shower and bathtub
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Family Suite With Breakfast
    Family Suite With Breakfast
    ...
    • Shower and bathtub
    • Kitchenette
    Enter dates to see prices
    Have a question for Pacific Regency Hotel Suites?

    What people love about the property

    • 9.6
      Exceptional

      "Absolutely fabulous facilities."

      Chandra

      |

      December 14, 2018

    • 9.6
      Exceptional

      "It is a good combination of location, space, facilities."

      QUANG D.

      |

      July 26, 2018

    • 5.6
      Review score

      "Room is big and I am lucky to get room with a nice view of kl."

      mohamed I.

      |

      December 25, 2018

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    More about Pacific Regency Hotel Suites

    More about Pacific Regency Hotel Suites

    8.4
    Excellent

    "Great Location and Spacious Room This hotel was great with c..."

    Tam

    |

    December 31, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Good location, KLCC within walking distance."

    Wati

    |

    December 24, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    390 m American, Asian, Bar
    Front Page Sports Bar & Grill
    520 m American, Bar, Pub
    Havana Club
    590 m American, Australian, Bar
    Asian cuisine
    Asian cuisine
    Lemon Garden Cafe
    100 m Asian, Chinese, Gluten Free
    Moghul Mahal Restaurant
    170 m Asian, Halal, Indian
    Atmosphere 360
    180 m Asian, Chinese, European
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    550 m Chinese
    biba's, mandarin oriental
    770 m Chinese
    Yan's Restaurant
    860 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (11719)Booking.com Reviews (3725)
    7.9
    /
    10
    Cleanliness8.0
    Facilities7.1
    Location8.2
    Room comfort and quality8.3
    Service7.8
    Value for money8.1
    Provided by verified guests of Agoda
    All languages
    All guests (11719)
    All room types

    Show reviews that mention 

    Showing 10085 verified guest comments
    12345
    8.4
    Excellent
    Janos from Cambodia
    Family with young children
    Premier Deluxe
    Stayed 4 nights in January 2019
    Nice but a bit old fashion hotel. The staff both at the reception and dining area were kind. ”
    The wooden stage at the rooftop swimming pool was demolished by the maintenance staff daytime while guests tried to enjoy swimming unsuccessfully among floating wood chops. Ordering taxi service inside the hotel is not cheap. There's a 24/7 convenient store in house.
    Reviewed February 11, 2019
    We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.
    Responded February 14, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    QUOC from Vietnam
    Couple
    Premier Deluxe Suite
    Stayed 4 nights in February 2019
    Pacific Regency Hotel Suite - Not fair!”
    We arrived at the hotel at 2:00 pm but had to wait until 4:00 pm to have a room. A spacious room with separate living room and bedroom but no air conditioning in 32oC weather of Kuala Lumpur, we could not sleep all night. Next morning complaining, they said waiting until 2pm will change another room (!). When I paid, I asked about money deduction, they said "NO, 4 nights". We are an old couple, full of hotel services like buying breakfast, dinner in Cristallo on the 34th floor...
    Reviewed February 10, 2019
    8.0
    Excellent
    james from United Kingdom
    Business traveler
    Superior Suite
    Stayed 1 night in February 2019
    Good, but”
    The hotel and locations are good . The only thing I notice, is it always seems to take an eternity to check in. On almost every occasion I have stayed there I have had to go away and wait approx 30 mins to check in.
    Reviewed February 05, 2019
    Thank you for staying with us and please be assured that I will share your comments with my team as an avenue for improvements.
    Responded February 07, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Alvin from Singapore
    Couple
    Superior Suite
    Stayed 1 night in January 2019
    Room Review”
    The room overall is very large and good. But the lighting is a bit dark. Not equipped with hair dryer although the drawer has a sticker for hair dryer. No room slipper provided in the room as well I had to go call room service for room slipper. Overall is an above average stay.
    Reviewed January 21, 2019
    We take much efforts to ensure that all our rooms are in its prime conditions that allows our guests the comforts of an enjoyable stay experience. We have taken all your feedback to the respective head of departments to coach and train our associates. Thank you!
    Responded January 24, 2019
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    JIE from Taiwan
    Business traveler
    Superior Suite
    Stayed 1 night in January 2019
    Very spacious room”
    The room is very spacious, but a bit old. The swimming pool water is clean enough and very comfortable to chill out on the roof top bar.
    Reviewed February 11, 2019
    I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
    Responded February 14, 2019
    Pacific Regency Hotel Suites
    6.0
    NIK from Malaysia
    Group
    Superior Suite
    Stayed 1 night in May 2018
    Okay ”
    This place is okay, the location also okay. Easy to reach by taxi . Really nearby to KL tower!
    Reviewed February 11, 2019
    I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
    Responded February 14, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Tam from Hong Kong
    Group
    Superior Suite
    Stayed 1 night in December 2018
    Great Location and Spacious Room”
    Great Location and Spacious Room This hotel was great with clean and spacious room. Facilities are great as well, although the breakfast choice wasn't as good as compared to other 5 stars. Views are specular. Some drawbacks -- 1. not accessible by tour coach, have to walk a little bit if you are going there in a coach. 2. the front office staffs were not very efficient and they provide only ONE key card to a Twin Room. Good hardware, still needs improvement on service and people.
    Reviewed December 31, 2018
    Thank you very much for choosing the Pacific Regency Hotel Suites and we would love to see you back in the future!
    Responded December 31, 2018
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Tam from Hong Kong
    Group
    Superior Suite
    Stayed 1 night in December 2018
    Great Location and Spacious Room”
    Great Location and Spacious Room This hotel was great with clean and spacious room. Facilities are great as well, although the breakfast choice wasn't as good as compared to other 5 stars. Views are specular. Some drawbacks -- 1. not accessible by tour coach, have to walk a little bit if you are going there in a coach. 2. the front office staffs were not very efficient and they provide only ONE key card to a Twin Room. Good hardware, still needs improvement on service and people.
    Reviewed December 31, 2018
    Thank you very much for choosing the Pacific Regency Hotel Suites and we would love to see you back in the future!
    Responded December 31, 2018
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    Hui from Malaysia
    Business traveler
    Superior Suite
    Stayed 1 night in December 2018
    Nice but need improvement”
    My favourite place to stay in KL, but this time there is no hot water/faulty, would have requested to change room but I'm rushing... Suggest to NOT charge parking tickets to guests who booked your rooms.
    Reviewed December 17, 2018
    Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
    Responded December 31, 2018
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    ivan from United Kingdom
    Solo traveler
    Superior Suite
    Stayed 1 night in November 2018
    nice”
    i stay here every time i visit kualar lumpur and enjoy it however the beer prices are over inflated treble what you pay for in local bars that is why the bar is always empty - the rooms are starting to look dated and are showing the wear - staff as always are courteous and friendly and will always help with advice - there is a new no smoking rule at the hotel which means you either smoke in the pool area or go to the foyer which if you are on the 32 floor is a bit of a trek - i suggested to the new bar manager that the pool area become like a cafe/bisto between 7am and 12pm i would like a coffee with my smoke and there are other people who would think the same especially for adults with kids using the pool area where they could get drinks and snacks before 12 - i will stay there again i like the place and its location
    Reviewed December 10, 2018
    Thank you for staying with us.
    Responded December 31, 2018
    Pacific Regency Hotel Suites
    8.4
    Excellent
    rashdi from Malaysia
    Business traveler
    Superior Suite
    Stayed 1 night in December 2018
    Old but spacious”
    Location is superb. Old hotel but refurbish well at lobby. Room is really big and cozy. However the room furniture, mattress, carpet should be replace. Swimming pool is great. Should make it lively every night with parties
    Reviewed December 04, 2018
    Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
    Responded December 31, 2018
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    ivan from United Kingdom
    Solo traveler
    Superior Suite
    Stayed 1 night in November 2018
    good as always”
    Price of beer s shocking in the Luna bar - supposed to be a top ten bar which sadly its not it needs renovating - now the hotel has turned to non-smoking you have two alternatives to go to the bar on the 34 floor or the lobby - i recently stayed on the 32 floor and was a bit miffed that i had to go to the lobby in the middle of the night - as the pool area was closed from 12am till 7am - another thought would be to make drinks available from 7am in the pool area i like a coffee with a puff in the morning and i am sure other people feel the same way certainly when people come to use the pool it would be ideal to have drinks available for the kids and adults even if these were only hot or soft drinks
    Reviewed November 26, 2018
    Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Luna Bar is scheduled for a massive refurbishment project in the near future and we hope we will have another opportunity to host you soon. Swimming pool is open from 8am to 7pm daily.
    Responded November 28, 2018
    Pacific Regency Hotel Suites
    5.6
    YEE from Malaysia
    Couple
    Premier Deluxe
    Stayed 1 night in January 2019
    Not worth the money”
    Overall it is not an authentic 5-star-standard hotel. The bar waitress showed a sour face when she didn't get a sales from us. Cleanliness is acceptable but it can be perfect if slippers are provided. Breakfast should be improved as it came with little choice only. Room was a little dim.
    Reviewed January 26, 2019
    Rest assured it is not the standard of service we provided. We will brief the team members. Hope to welcome you back!
    Responded January 29, 2019
    Pacific Regency Hotel Suites
    5.6
    Robin from United Kingdom
    Couple
    Superior Suite
    Stayed 2 nights in January 2019
    Smelt of mold. Shocking travel and tourism staff and terrible excuse for an upgrade”
    Arrived at the hotel late and felt welcomed walking through the door's bags taken and check in easy with Mohammed. I was then told that I was to be upgraded ( Excellent I thought ) soon to be proven wrong. I was then told the room have no view so great book a room hoping for a city view to be upgraded no view I was okay with it due to being tired from travelling. Floor 17 smelt mould it was pretty disheartening. The room's light is very dark, for an upgrade the shower flooded, the drains from other rooms were consistently noisy the light plug in the hairdryer didn't work. Travel woman is a joke being haggled for a taxi saying get a safe car as we paid more than a taxi and then to get a piece of crap car 20-year-old no airbags driver nearly crashed 3 times my missis was scared. I mean speeding 120km in a 60km honestly shocking to even have that in the hotel should be ashamed told the driver didnt understand hand signals or me telling him too slow down I wanted to get home in one piece.
    Reviewed January 24, 2019
    Thank you for your comment. Our housekeeping force are on the hotel floors daily to ensure the stringent standards and necessary supervisory counterchecks are enforced. Do allow us this opportunity to investigate your comment as all our units and facilities are stress tested to ensure optimum functionality. Have a nice day!
    Responded January 29, 2019
    Pacific Regency Hotel Suites
    8.8
    Excellent
    Shobana from Malaysia
    Family with teens
    Superior Suite
    Stayed 1 night in January 2019
    It was a pleasant stay”
    The lift was small to fit my wheelchair and my family.
    Reviewed February 05, 2019
    Thank you for staying with us and we hope to welcome you back.
    Responded February 07, 2019
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    aimi from Malaysia
    Group
    Superior Suite
    Stayed 1 night in November 2018
    Excellent & clean”
    Clean and location is in middle on KL. suitable for foreigners who want to visit KL Tower. Less than 500m i think from the hotel to the tower
    Reviewed February 05, 2019
    Thank you for staying with us and we hope to welcome you back!
    Responded February 07, 2019
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    brenton from Australia
    Couple
    One Bedroom Suite
    Stayed 4 nights in November 2018
    Short city stay”
    Great for a short city stay, handy place to get where you want, make sure to have the grab app too.
    Reviewed February 04, 2019
    Thank you and hope to welcome you back!
    Responded February 04, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    John from Australia
    Solo traveler
    Superior Suite
    Stayed 3 nights in April 2018
    Very good”
    This is my fourth time staying at this hotel in the last few years when visiting Kuala Lumpur and is one of my preferred places to stay. Received an upgrade to a Premier Deluxe Suite this time around. Furniture and facilities are starting to show their age but I simply love the spacious rooms and bathrooms provided by this hotel. The staff as usual are always very friendly and helpful.
    Reviewed October 08, 2018
    Thank you for staying with us.
    Responded October 10, 2018
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    NURFATHIAH from Malaysia
    Couple
    Superior Suite
    Stayed 1 night in September 2018
    A happy stay !”
    At first they gave us a realllyy big room but we request for a smaller room since its only the two of us and they ended up give us a really nice room. Their staffs are really nice. Thanks for the team and we really enjoyed the stay. If only the parking is free , it should be perfect then.
    Reviewed September 22, 2018
    Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites!
    Responded September 24, 2018
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    leonardo from Singapore
    Business traveler
    Superior Suite
    Stayed 3 nights in September 2018
    Fantastic hotel”
    I have stay in this hotel for a few times, but this trip at this hotel is fantastic, I book a superior suite, end up the hotel staff upgraded me to a regal suite, I like the room, it very big, but a bit dusty. however I will be back again, I will recommend this hotel to everyone.
    Reviewed September 19, 2018
    Thank you so much for the kind review and we are glad that you enjoyed your stay. Hope to welcome you back!
    Responded September 19, 2018
    Pacific Regency Hotel Suites
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    Pacific Regency Hotel Suites
    |Very good 7.9
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    • Excellent location
    • Aquaria KLCC
    • Bukit Nanas Monorail Station is within 0.37 km