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Pacific Regency Hotel Suites

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Very good8.0
Based on 9846 reviews
Pacific Regency Hotel Suites
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Swimming pool
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Swimming pool
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8.0 Very good guest rating
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"Had to pay for the parking. No free parking for hotel occupa..."

ASMADEYMalaysia
Fitness center
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8.2 Excellent location
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8.2Location
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Separate living room

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Room choices
Executive Suite
...
  • City view
  • 89.18 m²/960 ft²
  • 1 double bed
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Superior Suite
...
  • City view
  • 44.59 m²/480 ft²
  • 1 double bed or 2 single be...
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One Bedroom Suite
...
  • City view
  • 78.04 m²/840 ft²
  • 2 single beds or 1 queen be...
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Premier Executive Suites
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  • City view
  • 39.02 m²/420 ft²
  • 2 single beds or 1 double b...
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Premier Deluxe
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  • City view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Premier Suite
...
  • City view
  • 56.02 m²/603 ft²
  • 1 double bed
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Nearest essentials

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
  • 17.7 km
  • Kuala Lumpur International Airport (KUL)
  • 45.2 km
Public transportation
  • Bukit Nanas Monorail Station
  • 370 m
  • LRT Train Station - Dang Wangi
  • 520 m
Hospital or clinic
  • Thetole Acupuncture & Herbal Medical Centre
  • 520 m
Pharmacy
  • Watsons
  • 210 m
Convenience store
  • On site
Cash withdrawal
  • ATM
  • 240 m

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Verified guest reviews

Agoda Reviews (9846)Booking.com Reviews (3243)
Filter by guest type:
Cleanliness8.1
Facilities7.3
Location8.2
Room comfort and quality8.3
Service7.9
Value for money8.2
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Showing 9319 verified guest comments
12345
8.8
kenneth from New Zealand
Couple
Superior Suite
Stayed 2 nights in September 2017
Nice stay
Reception slow. Quiet a walk to any train service (mrt). otherwise tidy and value for money
Reviewed September 30, 2017
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6.0
Jaycy from Malaysia
Couple
Superior Suite
Stayed 1 night in September 2017
Comfort to stay & party, but......
Overall everything was good, but very disappointed with the usage of the kitchen . There's nothing in kitchen because you have to pay rm150 PER DAY for using the kitchen , if not they wont switch on the electrical stove for you. Sigh.... why dont mentioned earlier in the confirmation email ? Too bad... Luna bar & pool was great~ love it.
Reviewed September 29, 2017
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5.2
Anusha from Australia
Couple
Superior Suite
Stayed 1 night in September 2017
Worst customer service ever. Lots of hidden charge
We were greeted to very long lines of other customers being served at a small reception desk. Although the customer in front of us was having a heated argument with the staff member behind the desk, it was easy to make out she was unhappy with something to do with billing. Little did we realise, we would be in the same position 24 hours later. Upon check out the rude staff member behind the desk told us that we were required to pay a higher rate than what we had been contracted by Agoda, and that basically agoda/booking.com or any other website pricing is estimate only and that raising the rate is at the discretion of the hotel. So they did not honor the price locked in by our booking, and instead charged $70 AUD more. On top of that they took a hold of $400 when we checked in and then at check out told us that we would have to pay the rate outtright with another card to the tune of $300. This was ridiculously overpriced as our agoda booking was only supposed to be $77 per night. Other than the rude staff and excessive charges (which have still not been reversed to my credit card), the location and cleanliness is nice.
Reviewed September 29, 2017
1 traveler found this review helpful. Did you?|
4.0
Vignes from Malaysia
Couple
Superior Suite
Stayed 1 night in September 2017
worse room
they room is terrible ... there's gum stick on my bed . I hate the smell . I stray delex room . it's.worse room ever .
Reviewed September 29, 2017
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10.0
Chie from Malaysia
Business traveler
Superior Suite
Stayed 1 night in February 2017
Exceptional
Spacious space with worth of money, good for lonely traveler and couple.
Reviewed September 28, 2017
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10.0
lau from Malaysia
Family with teens
Superior Suite
Stayed 1 night in June 2017
nice swimming pool
nice environment, the pool area need some renovations
Reviewed September 28, 2017
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6.4
Shih from Taiwan
Solo traveler
Superior Suite
Stayed 3 nights in September 2017
Good
Far away from MRT about 800M, facilities are old and the bed was sink on the middle, not good for sleep. Ants in the kitchen and on the sofa, feel bad. Got kitchen in the room but no kitchenware can use. Bye the way, the room is really big.
Reviewed September 27, 2017
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3.6
ISHAK from Malaysia
Family with young children
One Bedroom Suite
Stayed 1 night in September 2017
Acceptable
Swimming pool not suitable for children below 12 years old.
Reviewed September 26, 2017
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8.8
Alexandria from Malaysia
Couple
Superior Suite
Stayed 1 night in September 2017
Slight disappointment
Clogged toilet, television not functioning. Last time i was here, and it was perfect. Regular services needed. Anyway, it was a good stay!
Reviewed September 26, 2017
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4.8
Zhaolong from Canada
Solo traveler
Superior Suite
Stayed 1 night in September 2017
Was good maybe 10 years ago
Aging facilities, disgruntled staff and just a bad experience overall. Sure it was cheap but they made sure you felt it every step of the way. Plugs in rooms are EU only... want to borrow an adapter? Nope you have to buy from them. 2 people checking into your room? You only get 1 card, getting a second card was more difficult than burthing a baby and thry made sure to warn you MULTIPLE TIMES that if you lose it its gonna cost you! Im not a child thanks. Oh and the pool? Closes at 7 pm so they can open their poolside bar that no one goes to. Stay away unless you really can't afford anything better and even then maybe just stay home.
Reviewed September 25, 2017
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