Pacific Regency Hotel Suites
Pacific Regency Hotel Suites
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10.0
Exceptional

"Good location,the staff was friendly"

ZAINAB

|

March 28, 2018

Premier Deluxe Pacific Regency Hotel Suites
Premier Deluxe
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Swimming pool Pacific Regency Hotel Suites
Swimming pool
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Swimming pool Pacific Regency Hotel Suites
Swimming pool
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Fitness center Pacific Regency Hotel Suites
Fitness center
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See map Pacific Regency Hotel Suites
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Excellent
Location
8.2
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What guests are saying:
Great location, nice facilities and friendly staff
nur A. from Malaysia
Business traveler
Nice view and comfortable.
Luqman H. from Malaysia
Solo traveler
SPACIOUS ROOMS, FRIENDLY STAFFS, NICE AND CLEAN BIT WORN OUT. BREAKFAST LIMITED OPTIONS. CENTRALLY LOCATED BETWEEN BUKIT BINTANG AND KLCC. VERY NEXT TO KL TOWER. FREE BLUE LINE BUS CONNECTING OTHER PLACES. VERY GOOD VALUE FOR MONEY. I MAY CONSIDER STAY AGAIN.
Mohamed from Sri Lanka
Family with young children
as previous
ivan from United Kingdom
Solo traveler
Front desk staff Nora was so friendly and helpful. She greeted us with a big smile, patience and care on a really busy day. I hope this hotel understand the quality of this employee and encourage her. Thank you again Nora.
Santhira from Malaysia
Couple
as previous
ivan from United Kingdom
Solo traveler
Location is very good! KL tower just in front of the hotel. Everything is good. Room is big enough, I like the bathtub so much. Luna bar and the wide swimming pool is fantastic! Staffs are friendly and helpful. Definitely will visit again.
Wei from Malaysia
Couple
Excellent for long term stay.
Say from Malaysia
Business traveler

Pacific Regency Hotel Suites

Excellent location
- Inside city center
- What's nearby?
Very good
From 11632 reviewsSee what guests said
7.9
/
10
Excellent room comfort and quality
8.3
Value for money8.1
Distance to city center1.0 Km
Location rating8.2
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.7 km
  • 370 meters to public transportation

  • Located in heart of Kuala Lumpur

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 30 times since yesterday | 19 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 89.18 m²/960 ft²
  • Non-smoking
  • 1 double bed
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Superior Suite
Superior Suite
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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One Bedroom Suite
One Bedroom Suite
...
  • Room size: 78.04 m²/840 ft²
  • Non-smoking
  • 2 single beds or 1 queen be...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 double bed or 2 single be...
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Premier Executive Suites
Premier Executive Suites
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Premier Deluxe
Premier Deluxe
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Premier Suite
Premier Suite
...
  • Room size: 56.02 m²/603 ft²
  • Non-smoking
  • 1 double bed
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Premier Deluxe Suite
Premier Deluxe Suite
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 2 single beds or 1 super ki...
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Family Suite With Breakfast
Family Suite With Breakfast
...
  • Shower and bathtub
  • Kitchenette
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Double Premier
Double Premier
...
  • Bathtub
  • Kitchenette
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Have a question for Pacific Regency Hotel Suites?

What people love about the property

  • 10.0
    Exceptional

    "The Staff are all wonderful and friendly!!"

    Simonette

    |

    January 20, 2017

  • 10.0
    Exceptional

    "Staff is very helpful and friendly."

    Kamarina

    |

    February 2, 2017

  • 10.0
    Exceptional

    "Perfect, nice location, spacious room"

    chen H.

    |

    April 13, 2017

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More about Pacific Regency Hotel Suites

More about Pacific Regency Hotel Suites

9.6
Exceptional

"The room is big, the pool has a nice ambience"

lau

|

November 26, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Arthur's Bar and Grill
390 m American, Asian, Bar
Front Page Sports Bar & Grill
520 m American, Bar, Pub
Havana Club
590 m American, Australian, Bar
Asian cuisine
Asian cuisine
Lemon Garden Cafe
100 m Asian, Chinese, Gluten Free
Moghul Mahal Restaurant
170 m Asian, Halal, Indian
Atmosphere 360
180 m Asian, Chinese, European
Chinese cuisine
Chinese cuisine
Si Chuan Dou Hau Restaurant
550 m Chinese
biba's, mandarin oriental
770 m Chinese
Yan's Restaurant
860 m Chinese

What they offer

10.0
Exceptional

"Had a pleasant stay with my friends."

JAYANTHI

|

July 26, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (11632)Booking.com Reviews (3725)
7.9
/
10
Cleanliness8.0
Facilities7.1
Location8.2
Room comfort and quality8.3
Service7.8
Value for money8.1
Provided by verified guests of Agoda
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All guests (11632)
All room types

Show reviews that mention 

Showing 10051 verified guest comments
12345
8.0
Excellent
Bipin from Nepal
Couple
Double Superior
Stayed 1 night in June 2018
Good location, spacious, clean room”
The hotel is just opposite of KL tower and near by Petronas. The rooms was nice, comfy and spacious. Sometimes you have to wait for the lift as it gets busy all time. Overall, i enjoyed my stay.
Reviewed January 14, 2019
Thank you for staying with us and hope to welcome you back soon!
Responded January 14, 2019
Pacific Regency Hotel Suites
8.8
Excellent
Bipin from Nepal
Couple
Double Superior
Stayed 1 night in June 2018
Good location, helpful staff !”
I stayed 02 nights and enjoyed. Perfect location, spacious & clean room, friendly staffs, well a perfect place to stay.
Reviewed January 14, 2019
Thank you for staying with us and hope to welcome you back soon!
Responded January 14, 2019
Pacific Regency Hotel Suites
8.4
Excellent
Tam from Hong Kong
Group
Superior Suite
Stayed 1 night in December 2018
Great Location and Spacious Room”
Great Location and Spacious Room This hotel was great with clean and spacious room. Facilities are great as well, although the breakfast choice wasn't as good as compared to other 5 stars. Views are specular. Some drawbacks -- 1. not accessible by tour coach, have to walk a little bit if you are going there in a coach. 2. the front office staffs were not very efficient and they provide only ONE key card to a Twin Room. Good hardware, still needs improvement on service and people.
Reviewed December 31, 2018
Thank you very much for choosing the Pacific Regency Hotel Suites and we would love to see you back in the future!
Responded December 31, 2018
Pacific Regency Hotel Suites
8.4
Excellent
Tam from Hong Kong
Group
Superior Suite
Stayed 1 night in December 2018
Great Location and Spacious Room”
Great Location and Spacious Room This hotel was great with clean and spacious room. Facilities are great as well, although the breakfast choice wasn't as good as compared to other 5 stars. Views are specular. Some drawbacks -- 1. not accessible by tour coach, have to walk a little bit if you are going there in a coach. 2. the front office staffs were not very efficient and they provide only ONE key card to a Twin Room. Good hardware, still needs improvement on service and people.
Reviewed December 31, 2018
Thank you very much for choosing the Pacific Regency Hotel Suites and we would love to see you back in the future!
Responded December 31, 2018
Pacific Regency Hotel Suites
7.2
Very good
Siti from Singapore
Couple
Premier Executive Suites
Stayed 3 nights in November 2018
Hotel is very dilapidated”
Room was huge, and the bathroom was nice. But the first impression we got when we entered the room was the room smelled stale, with very loud air conditioning. The furniture look very old and you can immediately tell the hotel has not been refurbished for quite awhile. If you're looking to have an affordable stay with a huge place, this would be nice. But not a place to enjoy in definitely. Breakfast was not bad.
Reviewed January 08, 2019
6.4
Good
luqman from Malaysia
Couple
Superior Suite
Stayed 1 night in January 2019
Good”
Room was ok. But the staff at the front desk are so bad. FIRSTLY, by the time i arrived the hotel, they told me my booking havent prepared. So i need to wait for 1 HOUR the process to be done. SECONDLY, Ive been requested for a room with queen bed but they gave me a room with two single bed. After THREE TIMES of went up and down from room to lobby to change the room, then only i got the requested room. IS THIS HOW “5STAR” hotel treat their customers? This is so unprofessional. Hope the higher management will look seriously on this matter.
Reviewed January 06, 2019
Thank you for staying with us and also for your feedback. We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
Responded January 07, 2019
Pacific Regency Hotel Suites
9.2
Exceptional
Hui from Malaysia
Business traveler
Superior Suite
Stayed 1 night in December 2018
Nice but need improvement”
My favourite place to stay in KL, but this time there is no hot water/faulty, would have requested to change room but I'm rushing... Suggest to NOT charge parking tickets to guests who booked your rooms.
Reviewed December 17, 2018
Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
Responded December 31, 2018
Pacific Regency Hotel Suites
10.0
Exceptional
ivan from United Kingdom
Solo traveler
Superior Suite
Stayed 1 night in November 2018
nice”
i stay here every time i visit kualar lumpur and enjoy it however the beer prices are over inflated treble what you pay for in local bars that is why the bar is always empty - the rooms are starting to look dated and are showing the wear - staff as always are courteous and friendly and will always help with advice - there is a new no smoking rule at the hotel which means you either smoke in the pool area or go to the foyer which if you are on the 32 floor is a bit of a trek - i suggested to the new bar manager that the pool area become like a cafe/bisto between 7am and 12pm i would like a coffee with my smoke and there are other people who would think the same especially for adults with kids using the pool area where they could get drinks and snacks before 12 - i will stay there again i like the place and its location
Reviewed December 10, 2018
Thank you for staying with us.
Responded December 31, 2018
Pacific Regency Hotel Suites
8.4
Excellent
rashdi from Malaysia
Business traveler
Superior Suite
Stayed 1 night in December 2018
Old but spacious”
Location is superb. Old hotel but refurbish well at lobby. Room is really big and cozy. However the room furniture, mattress, carpet should be replace. Swimming pool is great. Should make it lively every night with parties
Reviewed December 04, 2018
Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
Responded December 31, 2018
Pacific Regency Hotel Suites
10.0
Exceptional
ivan from United Kingdom
Solo traveler
Superior Suite
Stayed 1 night in November 2018
good as always”
Price of beer s shocking in the Luna bar - supposed to be a top ten bar which sadly its not it needs renovating - now the hotel has turned to non-smoking you have two alternatives to go to the bar on the 34 floor or the lobby - i recently stayed on the 32 floor and was a bit miffed that i had to go to the lobby in the middle of the night - as the pool area was closed from 12am till 7am - another thought would be to make drinks available from 7am in the pool area i like a coffee with a puff in the morning and i am sure other people feel the same way certainly when people come to use the pool it would be ideal to have drinks available for the kids and adults even if these were only hot or soft drinks
Reviewed November 26, 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Luna Bar is scheduled for a massive refurbishment project in the near future and we hope we will have another opportunity to host you soon. Swimming pool is open from 8am to 7pm daily.
Responded November 28, 2018
Pacific Regency Hotel Suites
5.6
Nazaruddin from Malaysia
Family with young children
Superior Suite
Stayed 1 night in December 2018
Spoilt by parking and high deposits”
1. My MPV roof and antenna got damaged going down the parking from Level 6 due to a low beam at Level 1 going down the ramp. 2. The hotel takes RM200 per room for deposit so for 3 rooms I had to fork out RM600, did not have much cash at the time so had to use my credit card. I was told the refund will take up to 2 weeks.
Reviewed December 27, 2018
Thank you for staying with us and also for your feedback. We hope we will have another opportunity to host you again in the coming future!
Responded January 07, 2019
Pacific Regency Hotel Suites
5.6
chee from Malaysia
Couple
Superior Suite
Stayed 2 nights in December 2018
Overrated and upset on the 1st day service”
Hello all, I booked the hotel with the king size. First day once I arrived the hotel, a lady help to checked in however the lady didn’t told me that they help me to upgrade the room due to no room available. Once we entered the room, we feel disappointed due to the picture posted in Agoda and the room is totally different. 2nd issue the room was not maintained well, some of the item was broken and they provided me single bed. So we went to the counter and made complaint regarding the room issues. One of the lady served us with unhappy face.(Sorry I didn’t get the person name but I have the picture). She told us, u book king bed but does not mean hotel will provide you king bed is due to available on the hotel. So we only can provide you single bed today. I feel like “Omg” it is a 5star hotel or 3star? Then requested the girl to fix my room due to some part is broken and change the room to king bed for tomorrow’s. So she said I will find someone to fix for me with unhappy voice and told me “if you want to change your room, you need to wait until 3pm and we does not have any room for you now”. Then I said I am okay with this arrangement but make sure you fix my current room. Once we reach hotel at around 1.am the room was not fix and I forced to call them again to request them to fix the room. Is very late I still need to make this arrangement. OMG. On the next day, I would like to said thank you to Azri/azqi if I spell it correctly. He called me up and told me sorry about yesterday incident and they found me a room around 10am. He help me up on the transferred room and provide me a good experience in the hotel. If not because of him, I will rate this hotel zero star because no point I am staying here again.
Reviewed December 26, 2018
Thank you for staying with us and also for your feedback. We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
Responded January 07, 2019
Pacific Regency Hotel Suites
9.2
Exceptional
NamHon from Malaysia
Solo traveler
Premier Suite
Stayed 1 night in December 2018
Hotel staff provide excellent service ”
Christmas eve buffet totally broke my mood. Mismanagement, substandard service, part timer at casher. 95% staff cannot tell me what is the dish menu of the day. Said available for event walk in customer but there was totally no prepare for walk in customer. (no table). Really poor event organisation. Disappointed.
Reviewed December 26, 2018
Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
Responded December 31, 2018
Pacific Regency Hotel Suites
5.6
mohamed from Singapore
Family with young children
Superior Suite
Stayed 1 night in December 2018
Big room with limited facility ”
Room is big and I am lucky to get room with a nice view of kl. Nice bed and tub. However location is a bit off even with a car and for a five star hotel, they have very limited facility. Swimming pool is not so clean and you have to climb a flight of stairs to reach the pool. Reception staff is good but when Called maintenance to fix fridge which is not functioning, they never came. Paying for parking even for 10rm per day is a bit off too considering other hotel (also in town area) provide free parking.
Reviewed December 25, 2018
Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
Responded December 31, 2018
Pacific Regency Hotel Suites
7.6
Very good
Sanjeev
Family with young children
Superior Suite
Stayed 3 nights in December 2018
Very good”
THE HOTEL COULD HAVE COMMUNICATED THE AMENITIES REQUIRED FOR A FAMILY UNIT TO ITS HOUSE KEEPING DEPARTMENT, I HAD TO REPEAT THE SAME EVERY DAY REQUESTING THEM TO SUPPLY AMENITIES LIKE DRINKING WATER, SOAPS ETC NOT FOR DOUBLE OCCUPANCY BUT FOR A FAMILY.
Reviewed December 24, 2018
Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
Responded December 31, 2018
Pacific Regency Hotel Suites
8.8
Excellent
David from Malaysia
Couple
Superior Suite
Stayed 1 night in December 2018
Got a nice upgrade”
Room was huge and for the price I was really happy. It wasn't a perfect 5 star or anything, but really great value.
Reviewed January 03, 2019
Thank you for choosing to stay with us.
Responded January 03, 2019
Pacific Regency Hotel Suites
8.0
Excellent
John from Australia
Solo traveler
Superior Suite
Stayed 3 nights in April 2018
Very good”
This is my fourth time staying at this hotel in the last few years when visiting Kuala Lumpur and is one of my preferred places to stay. Received an upgrade to a Premier Deluxe Suite this time around. Furniture and facilities are starting to show their age but I simply love the spacious rooms and bathrooms provided by this hotel. The staff as usual are always very friendly and helpful.
Reviewed October 08, 2018
Thank you for staying with us.
Responded October 10, 2018
Pacific Regency Hotel Suites
10.0
Exceptional
NURFATHIAH from Malaysia
Couple
Superior Suite
Stayed 1 night in September 2018
A happy stay !”
At first they gave us a realllyy big room but we request for a smaller room since its only the two of us and they ended up give us a really nice room. Their staffs are really nice. Thanks for the team and we really enjoyed the stay. If only the parking is free , it should be perfect then.
Reviewed September 22, 2018
Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites!
Responded September 24, 2018
Pacific Regency Hotel Suites
9.2
Exceptional
leonardo from Singapore
Business traveler
Superior Suite
Stayed 3 nights in September 2018
Fantastic hotel”
I have stay in this hotel for a few times, but this trip at this hotel is fantastic, I book a superior suite, end up the hotel staff upgraded me to a regal suite, I like the room, it very big, but a bit dusty. however I will be back again, I will recommend this hotel to everyone.
Reviewed September 19, 2018
Thank you so much for the kind review and we are glad that you enjoyed your stay. Hope to welcome you back!
Responded September 19, 2018
Pacific Regency Hotel Suites
8.4
Excellent
Maxence from France
Family with young children
Superior Suite
Stayed 2 nights in September 2018
Good location”
Stayed 2 nights at this hotel. We were lucky as we got upgraded to the executive room. Apartment was huge including a kitchen, but no plates, cutlery or pans provided so no added value if you wanna eat from home. Furnitures very old. Nice view on KL Tower from the window. The entrance is just in the front of the hotel to visit KL Tower.
Reviewed September 17, 2018
Thank you for staying with us at the Pacific Regency Hotel Suites. The amenities is available upon request.
Responded September 19, 2018
Pacific Regency Hotel Suites
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  • Excellent location
  • Aquaria KLCC
  • Bukit Nanas Monorail Station is within 0.37 km