Pacific Regency Hotel Suites

Pacific Regency Hotel Suites

KH Tower, Jalan Punchak, Off Jalan P. Ramlee (Opposite KL Tower), KLCC, Kuala Lumpur, Malaysia, 50250
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Premier Deluxe King Pacific Regency Hotel Suites
Premier Deluxe King
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    Swimming pool Pacific Regency Hotel Suites
    Swimming pool Pacific Regency Hotel Suites
    Fitness center Pacific Regency Hotel Suites
    Superior Suite King Pacific Regency Hotel Suites
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     Pacific Regency Hotel Suites

    Pacific Regency Hotel Suites Reviews

    7.9
    Very good
    /10
    (12032 reviews)See what guests said
    10.0
    Exceptional

    "This hotel is near perfect."

    Deborah L.

    -

    October 16, 2018

    8.3
    Excellent room comfort and quality

    Things you’ll love about Pacific Regency Hotel Suites

    Things you'll love

    • 360 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Excellent
    Location
    8.2
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Aquaria KLCC830 m
  • Kuala Lumpur City Centre (KLCC)850 m
  • Suria KLCC880 m
  • Petronas Twin Towers890 m
  • Pavilion Kuala Lumpur960 m
  • Petaling Street1.26 km
  • Sri Maha Mariamman Temple1.47 km
  • Thean Hou Temple3.99 km
  • Mid Valley Mega Mall4.95 km
  • Batu Caves10.16 km
  • This property is in high demand!

    Booked 22 times since yesterday | 21 travelers are looking at this property right now

    Value for money8.1
    Distance to city center1.0 Km
    Location rating8.2
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.0 km

    Rooms available at Pacific Regency Hotel Suites

    8.3
    Excellent
    Room comfort & quality
    Executive Suite King
    Executive Suite King
    ...
    • Room size: 96 m²/1033 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Superior Suite King
    Superior Suite King
    ...
    • Room size: 48 m²/517 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 75 m²/807 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    One Bedroom Suite King
    One Bedroom Suite King
    ...
    • Room size: 84 m²/904 ft²
    • Non-smoking
    • 2 single beds or 1 queen be...
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    Premier Executive Suite king bed
    Premier Executive Suite king bed
    ...
    • Room size: 42 m²/452 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premier Deluxe King
    Premier Deluxe King
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premier Executive Twin Suite
    Premier Executive Twin Suite
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Premier Suite
    Premier Suite
    ...
    • Room size: 56 m²/603 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Premier Deluxe Twin
    Premier Deluxe Twin
    ...
    • Room size: 40 m²/431 ft²
    • Bathtub
    Enter dates to see prices
    Premier Deluxe Twin Suite
    Premier Deluxe Twin Suite
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Have a question for Pacific Regency Hotel Suites?

    What people love about Pacific Regency Hotel Suites

    • 6.4
      Good
      Spaciousness

      "It is a spacious room, good for family stay."

      Aw

      |

      January 3, 2019

    • 8.0
      Very good
      Spaciousness

      "The rooms was nice, comfy and spacious."

      Bipin

      |

      January 14, 2019

    • 9.6
      Exceptional
      Location

      "It is a good combination of location, space, facilities."

      QUANG D.

      |

      July 26, 2018

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    More about Pacific Regency Hotel Suites

    More about Pacific Regency Hotel Suites

    8.4
    Excellent

    "Great Location and Spacious Room This hotel was great with c..."

    Tam

    |

    December 31, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Very nice hotel."

    HENG

    |

    December 29, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    390 m American, Asian, Bar
    Front Page Sports Bar & Grill
    520 m American, Bar, Pub
    Havana Club
    590 m American, Australian, Bar
    Asian cuisine
    Asian cuisine
    Lemon Garden Cafe
    100 m Asian, Chinese, Gluten Free
    Moghul Mahal Restaurant
    170 m Asian, Halal, Indian
    Atmosphere 360
    180 m Asian, Chinese, European
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    550 m Chinese
    biba's, mandarin oriental
    770 m Chinese
    Yan's Restaurant
    860 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Pacific Regency Hotel Suites from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (12032)Booking.com Reviews (3222)
    7.9
    /
    10
    Cleanliness8.0
    Facilities7.1
    Location8.2
    Room comfort and quality8.3
    Service7.8
    Value for money8.1
    All languages
    All guests (12032)
    All room types

    Show reviews that mention 

    Showing 10195 verified guest comments
    12345
    6.4
    Good
    Mariana from Singapore
    Group
    Premier Deluxe King
    Stayed 3 nights in May 2019

    Good”

    Wifi was poor in our room. They charge a fee for paying tax through your credit card so better to just pay cash. Just a walk away from KL tower(which i recommend to go more than the twin towers). Not very near public transport but you can just book a grab easily. Rooms were cleaned everyday but I believe we can find a more accessible and similarly comfortable place at a cheaper rate.

    Reviewed May 22, 2019

    I am delighted that you enjoyed your stay and you found our facilities to your liking. The problem you mentioned with WIFI issue have been addressed to the senior management team. I apologize for the shortfall in our service and I do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests.

    Responded May 23, 2019
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    CHAN from Hong Kong
    Business traveler
    Superior Suite King
    Stayed 2 nights in May 2019

    Room with the best view ever!”

    My friend and I stayed in a room on 18/F from which we could clearly see the beautiful KL Tower. It was spacious enough for 2 people and the location was absolutely amazing. Quite near to bars. But breakfast needs to be improved.

    Reviewed May 20, 2019

    Thank you for staying with us. Hope to welcome you back!

    Responded May 21, 2019
    Pacific Regency Hotel Suites
    2.0
    WAFFI from Malaysia
    Couple
    Superior Suite King
    Stayed 1 night in April 2019

    Avoid This Hotel!!!”

    Awful service, manager was very rude Awful Food Awful Pool Pool cant be used until you check out Avoid this hotel, dont deserve 5 star hotel at all Agoda, what are you doing deceiving customer that this is 5 star hotel? At least show effort to really check the condition and service rather than believing that it is 5 star hotel

    Reviewed May 15, 2019
    8.8
    Excellent
    Weng from Malaysia
    Group
    Superior Suite King
    Stayed 1 night in April 2019

    Enjoy free upgrade to premium suite. Friendly and helpful staff. ”

    Only 5minutes walking distance to KL Tower, good location. Everything is OK except: 1) 'look' dirty and not well maintain swmmimng pool 2) slow WiFi. Even can't do advance booking in Pacific Regency Hotel Suites homepage! Overall satistified with the stay.

    Reviewed April 22, 2019

    Thank you for staying with us.

    Responded April 24, 2019
    Pacific Regency Hotel Suites
    8.8
    Excellent
    Nurul from Malaysia
    Couple
    Premier Deluxe King
    Stayed 1 night in March 2019

    I took the room with upgraded facilities. Love the bath tub. But water is yellowish. ”

    Im so excited to spent my night at luna bar. Unfortunately the bar is no longer hyped like before, the pool is not clean. Spent rm50 just for 2 cordial juices. However,i really love my suite. So exclusive and romantic. But the breakfast is not that delicious and lack of varieties even though the view of kl tower is very nice

    Reviewed March 29, 2019

    Thank you so much for staying with us. Hope to welcome you back.

    Responded April 08, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Janos from Cambodia
    Family with young children
    Premier Deluxe King
    Stayed 4 nights in January 2019

    Nice but a bit old fashion hotel. The staff both at the reception and dining area were kind. ”

    The wooden stage at the rooftop swimming pool was demolished by the maintenance staff daytime while guests tried to enjoy swimming unsuccessfully among floating wood chops. Ordering taxi service inside the hotel is not cheap. There's a 24/7 convenient store in house.

    Reviewed February 11, 2019

    We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

    Responded February 14, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    QUOC from Vietnam
    Couple
    Premier Deluxe Twin Suite
    Stayed 4 nights in February 2019

    Pacific Regency Hotel Suite - Not fair!”

    We arrived at the hotel at 2:00 pm but had to wait until 4:00 pm to have a room. A spacious room with separate living room and bedroom but no air conditioning in 32oC weather of Kuala Lumpur, we could not sleep all night. Next morning complaining, they said waiting until 2pm will change another room (!). When I paid, I asked about money deduction, they said "NO, 4 nights". We are an old couple, full of hotel services like buying breakfast, dinner in Cristallo on the 34th floor...

    Reviewed February 10, 2019

    Thank you for your comment and we have taken your points for improvement. However we did not receive any complain from you while you are staying with us or we would have taken the initiative to improve your stay experience.

    Responded March 13, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    james from United Kingdom
    Business traveler
    Superior Suite King
    Stayed 1 night in February 2019

    Good, but”

    The hotel and locations are good . The only thing I notice, is it always seems to take an eternity to check in. On almost every occasion I have stayed there I have had to go away and wait approx 30 mins to check in.

    Reviewed February 05, 2019

    Thank you for staying with us and please be assured that I will share your comments with my team as an avenue for improvements.

    Responded February 07, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Alvin from Singapore
    Couple
    Superior Suite King
    Stayed 1 night in January 2019

    Room Review”

    The room overall is very large and good. But the lighting is a bit dark. Not equipped with hair dryer although the drawer has a sticker for hair dryer. No room slipper provided in the room as well I had to go call room service for room slipper. Overall is an above average stay.

    Reviewed January 21, 2019

    We take much efforts to ensure that all our rooms are in its prime conditions that allows our guests the comforts of an enjoyable stay experience. We have taken all your feedback to the respective head of departments to coach and train our associates. Thank you!

    Responded January 24, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Tam from Hong Kong
    Group
    Superior Suite King
    Stayed 1 night in December 2018

    Great Location and Spacious Room”

    Great Location and Spacious Room This hotel was great with clean and spacious room. Facilities are great as well, although the breakfast choice wasn't as good as compared to other 5 stars. Views are specular. Some drawbacks -- 1. not accessible by tour coach, have to walk a little bit if you are going there in a coach. 2. the front office staffs were not very efficient and they provide only ONE key card to a Twin Room. Good hardware, still needs improvement on service and people.

    Reviewed December 31, 2018

    Thank you very much for choosing the Pacific Regency Hotel Suites and we would love to see you back in the future!

    Responded December 31, 2018
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Tam from Hong Kong
    Group
    Superior Suite King
    Stayed 1 night in December 2018

    Great Location and Spacious Room”

    Great Location and Spacious Room This hotel was great with clean and spacious room. Facilities are great as well, although the breakfast choice wasn't as good as compared to other 5 stars. Views are specular. Some drawbacks -- 1. not accessible by tour coach, have to walk a little bit if you are going there in a coach. 2. the front office staffs were not very efficient and they provide only ONE key card to a Twin Room. Good hardware, still needs improvement on service and people.

    Reviewed December 31, 2018

    Thank you very much for choosing the Pacific Regency Hotel Suites and we would love to see you back in the future!

    Responded December 31, 2018
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    Hui from Malaysia
    Business traveler
    Superior Suite King
    Stayed 1 night in December 2018

    Nice but need improvement”

    My favourite place to stay in KL, but this time there is no hot water/faulty, would have requested to change room but I'm rushing... Suggest to NOT charge parking tickets to guests who booked your rooms.

    Reviewed December 17, 2018

    Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.

    Responded December 31, 2018
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    ivan from United Kingdom
    Solo traveler
    Superior Suite King
    Stayed 1 night in November 2018

    nice”

    i stay here every time i visit kualar lumpur and enjoy it however the beer prices are over inflated treble what you pay for in local bars that is why the bar is always empty - the rooms are starting to look dated and are showing the wear - staff as always are courteous and friendly and will always help with advice - there is a new no smoking rule at the hotel which means you either smoke in the pool area or go to the foyer which if you are on the 32 floor is a bit of a trek - i suggested to the new bar manager that the pool area become like a cafe/bisto between 7am and 12pm i would like a coffee with my smoke and there are other people who would think the same especially for adults with kids using the pool area where they could get drinks and snacks before 12 - i will stay there again i like the place and its location

    Reviewed December 10, 2018

    Thank you for staying with us.

    Responded December 31, 2018
    Pacific Regency Hotel Suites
    8.4
    Excellent
    rashdi from Malaysia
    Business traveler
    Superior Suite King
    Stayed 1 night in December 2018

    Old but spacious”

    Location is superb. Old hotel but refurbish well at lobby. Room is really big and cozy. However the room furniture, mattress, carpet should be replace. Swimming pool is great. Should make it lively every night with parties

    Reviewed December 04, 2018

    Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.

    Responded December 31, 2018
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    ivan from United Kingdom
    Solo traveler
    Superior Suite King
    Stayed 1 night in November 2018

    good as always”

    Price of beer s shocking in the Luna bar - supposed to be a top ten bar which sadly its not it needs renovating - now the hotel has turned to non-smoking you have two alternatives to go to the bar on the 34 floor or the lobby - i recently stayed on the 32 floor and was a bit miffed that i had to go to the lobby in the middle of the night - as the pool area was closed from 12am till 7am - another thought would be to make drinks available from 7am in the pool area i like a coffee with a puff in the morning and i am sure other people feel the same way certainly when people come to use the pool it would be ideal to have drinks available for the kids and adults even if these were only hot or soft drinks

    Reviewed November 26, 2018

    Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Luna Bar is scheduled for a massive refurbishment project in the near future and we hope we will have another opportunity to host you soon. Swimming pool is open from 8am to 7pm daily.

    Responded November 28, 2018
    Pacific Regency Hotel Suites
    6.0
    Chandni from United Kingdom
    Group
    Superior Suite King
    Stayed 5 nights in May 2019

    My experience in this hotel”

    We were led to a nice building, greeted well by smiling staff. However facilities were poor. We stayed 5 nights, 4 travellers, 3 days of proper sight seeing, 2 poor rooms, 1 cockroach in the sink and 0 international breakfast options. I found myself getting to know the 7 Eleven staff very well, as this was the breakfast location of choice. To add insult to injury, our room also did not have robes or slippers. The pool upstairs was also not very clean. In a 15 minute dip, I found hairballs, plasters, as well as one lady’s slightly ripped swimming costume parts. This once again in is all fixable. The hotel has potential and I must commend the friendly staff. It just needs to be cleaned and serviced better. If you ask me it is more a high 3 star than a 5 star. The facilities at the top, a rooftop pool, was also quite promising, but the overly loud stag do music and lack of crowd makes it feel quite misplaced. Peaceful music would suit the hotel better, as well as a greater scrub.

    Reviewed May 11, 2019

    Thank you for choosing to stay with us and for your feedback. We truly value your opinion. Please rest assured that the room condition that you encountered is not the hotel’s standards and it is an isolated incident. hope you will give us another opportunity to gain your confidence and experience our hospitality again.

    Responded May 13, 2019
    Pacific Regency Hotel Suites
    4.4
    Mabel from Singapore
    Couple
    Superior Suite King
    Stayed 2 nights in November 2018

    disappointing”

    faulty facilities, carpet dusty

    Reviewed May 11, 2019

    Thank you for your feedback. We have inform the respective department for their immediate action.

    Responded May 13, 2019
    Pacific Regency Hotel Suites
    10.0
    Exceptional
    Amarjit from Malaysia
    Business traveler
    Superior Suite King
    Stayed 1 night in March 2019

    Exceptional”

    The room was so spacius, include with kitchen and utensils we can used. 

    Reviewed April 25, 2019

    Thank you for staying with us.

    Responded May 03, 2019
    Pacific Regency Hotel Suites
    8.8
    Excellent
    EIPRIL from Philippines
    Couple
    Superior Suite King
    Stayed 2 nights in August 2018

    Big place to stay”

    value for money is excellent because the place is really spacious, it has kitchen, 2 bedrooms, living room and dining area. quite good place for overlooking Petronas towers, and their infinity pool is really recommendable. down side is that they dont have lobby area where you can ask for information, no staff at the ground floor because yeah, its not a hotel. its a condo residence.

    Reviewed March 28, 2019

    Thank you so much for staying with us. Hope to welcome you back.

    Responded April 08, 2019
    Pacific Regency Hotel Suites
    4.4
    noor from Malaysia
    Family with young children
    Superior Suite King
    Stayed 1 night in March 2019

    Acceptable”

    Pro : The room is spacious, The staff were friendly and helpful. They prepared baby cot immediately upon our check-in .Breakfast was okay. Cons : Not a free parking hotel - flat rate of RM10 for hotel guest. Theres no swimming pool for kids, next to the bar and not family-friendly placr. The elevators are troublesome. We have to take 3 different elevators. One to the room, one to the hotel, and another to cafe and swimming pool. Overall, wont be coming here again.

    Reviewed March 25, 2019

    Thank you so much for staying with us. Hope to welcome you back.

    Responded April 08, 2019
    Pacific Regency Hotel Suites
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    • Excellent location
    • Aquaria KLCC
    • Bukit Nanas Monorail Station is within 0.37 km