Pacific Star Resort & Spa
Ocean View King Room - Bed Pacific Star Resort & Spa
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7.3
Very good
5.2% this month
/10
(823 reviews)See what guests said
See map
8.0
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • K Mart720 m
  • Guam Sda Clinic790 m
  • Ypao Beach Park840 m
  • Acanta Mall1.34 km
  • Guam Regional Medical City1.38 km
  • Audiological Associates Professional Hearing Center1.53 km
  • DFS Galleria Guam1.64 km
  • The Womens Clinic1.67 km
  • The Plaza1.67 km
  • Tumon Beach1.72 km
  • Free Wi-Fi

    Pacific Star Resort & Spa

    627B Pale San Vitores Rd Tumon, Tumon Bay, Guam, Guam, 96913 - See map
    "Location was great right on the beach and just across the street from a liquor store and a bunch of restaurants (although seemed targeted towards k..."
    Sonya - February 3, 2016
    Very good service
    7.6 rating for service
    Very good comfort
    7.3 room quality and comfort
    • Airport transfer

    • 140 meters to the beach

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 110 times | 28 travelers are looking at this property right now

    Property ranking|Compared to 141 Guam properties
    See all rankings
    Cheapest price score
    Review score - United States
    7.5/10
    Location score
    8.0/10
    Room comfort score
    7.3/10
    Better than
    91
    %
    of Guam properties
    Better than
    90
    %
    of Guam properties
    Better than
    88
    %
    of Guam properties
    Better than
    87
    %
    of Guam properties
    Value for money7.2
    Distance to city center1. Km
    Location rating8.0
    Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
    Distance to airport1.8 km

    Rooms available at Pacific Star Resort & Spa

    Deluxe Suite King
    Deluxe Suite King
    ...
    • Room size: 74 m²/797 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Club Twin Room
    Club Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 2 single beds
    Enter dates to see prices
    Executive Suite Double
    Executive Suite Double
    ...
    • Room size: 55 m²/592 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Deluxe Suite Twin
    Deluxe Suite Twin
    ...
    • Room size: 74 m²/797 ft²
    • Ocean view
    • 2 single beds
    Enter dates to see prices
    King Ocean Front Suite
    King Ocean Front Suite
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Ocean View King Room
    Deluxe Ocean View King Room
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Ocean View King Room
    Ocean View King Room
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Club Level King
    Club Level King
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Club Level 2 Double Beds
    Club Level 2 Double Beds
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 1 double bed
    Enter dates to see prices
    Presidental Suite
    Presidental Suite
    ...
    • Room size: 96 m²/1033 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices

    What people love about Pacific Star Resort & Spa

    • 7.2
      Very good
      Staff 

      "The good thing about the hotel Is that it has good location and the staff are great and helpful."

      Lilliane

      |

      January 6, 2019

    • 8.8
      Excellent

      "Good place to access beach and enjoy sea activities such as snorkeling and kayaking."

      HYUNWOO

      |

      November 28, 2018

    • 6.8
      Good

      "Beach is okay"

      brian

      |

      August 6, 2016

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    More about Pacific Star Resort & Spa

    More about Pacific Star Resort & Spa

    7.2
    Very good

    "I got the room cheap , the rooms were cleaned daily , staff..."

    ayesha J.

    |

    April 20, 2017

    An overview

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    What they offer

    10.0
    Exceptional

    "Courteous service would like to continue."

    wonjun

    |

    April 22, 2016

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Pacific Star Resort & Spa from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (823)Booking.com Reviews (519)
    7.3
    /
    10
    Very good
    5.2% this month
    Cleanliness6.8
    Facilities6.7
    Location8.0
    Room comfort and quality7.3
    Service7.6
    Value for money7.2
    Rating
    9+ Exceptional (91)
    8-9 Excellent (102)
    7-8 Very Good (150)
    6-7 Good (93)
    <6 Below Expectation (166)
    Time of the year
    Mar - May (133)
    Jun - Aug (154)
    Sep - Nov (130)
    Dec - Feb (185)
    All guests (823)
    All room types
    All languages

    Show reviews that mention 

    Showing 602 verified guest comments
    12345
    8.0
    Excellent
    John from France
    Business traveler
    Ocean View Twin Room 
    Stayed 4 nights in July 2019

    Good value for money ”

    Hôtels in Guam are either low quality motel type establishments with little ameniites or high quality big name expensive places. There are few hotels which offer good value for money but this is one such. The hotel is old and not highly luxurious, but the rooms are large and everything woks well. For abour USD 100 per day, I have never found better value for money in Guam. The breakfast is copious with a very wide choice of food and drinks for about USD 20.

    Reviewed July 19, 2019

    Hafa Adai! Thank you very much for staying at our hotel and for taking the time to leave us a review. We are happy to hear that you had enjoyed your stay with us overall. We will continue to strive for improvement on both our products and services. We look forward to welcoming you to our hotel once again!

    Responded July 23, 2019
    Pacific Star Resort & Spa
    5.6
    Rodolfo from Philippines
    Family with teens
    Club Level King
    Stayed 4 nights in May 2019

    Worst than the last time I stayed”

    Pros : Lots of friendly Filipino staff, good location cons : breakfast needs to be improved, needs to clean beach front, AC hot and needs to request 2 fans for the 2 rooms I booked. AC in hot and food choices on the lounge needs to be improved.

    Reviewed June 03, 2019

    Hafa Adai! First of all, we would like to thank you for choosing Pacific Star again, and for taking the time to leave us a review. We sincerely apologize not meeting your expectations. We will follow up with Engineering with the AC issues mentioned. Your comments on the food offerings would be shared with our F & B Team. We appreciate your comments as it allow us to improve on both our products and services. Thank you once again!

    Responded June 04, 2019
    Pacific Star Resort & Spa
    9.2
    Exceptional
    David from United States
    Couple
    Ocean View King Room
    Stayed 1 night in October 2018

    Very accommodating ”

    We end up checking into Pacific Star after checking in/out of Verona in two hours. Avoid the hassle and go straight to Pacific Star. They listened and they gave us a nice room. They followed up with a call to make sure we were comfortable. My wife and I had a very good relaxing time.

    Reviewed October 05, 2018

    Hafa Adai David, Thank you very much for taking the time to leave us a feedback. We are very happy to hear that you and your wife had a good relaxing time. We will share your review with our team to encourage them to continue to provide good service to all of our guests. Thank you once again and we hope that we could welcome you to our hotel in the near future. Best Regards, Jessica Chan Sales Manager

    Responded December 05, 2018
    Pacific Star Resort & Spa
    8.3
    Excellent
    Anthony from Philippines
    Family with young children
    Deluxe Ocean View King Room
    Stayed 1 night in December 2014

    Our Guam Getaway”

    Near the Beach, Close to popular places and Clean

    We enjoyed our stay in the hotel because of the warm welcome of the staff. They were also very accommodating in answering my queries. The hotel is also near some shops and restaurants. The commute was also convenient. It is still better to rent a car to be able to be more mobile and fast.

    Reviewed July 20, 2015
    8.7
    Excellent
    Wonmi from South Korea
    Couple
    Ocean View King Room
    Stayed 3 nights in October 2014

    Center of Tumon Beach”

    Kind Staff, Beautiful Beach, Nice View

    Quiet and cozy hotel. All staff were very nice. Rooms are big enough, and the view from the room is fantastic. I liked the body cleanser stuff which are the famous spa brand(Thann - Thai spa brand) products. There were many US soldiers in the hotel, I guess they were taking holiday too. The beach was beautiful. Of course, more expensive hotels like Fiesta and Hyatt have better and wider beach, but I loved the beach here. You can enjoy kayaking and snorkelling anytime, and you can see so many fish everywhere. Just one thing to remember. There're not many choices of food around here. Personally, I recommend Jamaican restaurant just across the street. :)

    Reviewed October 17, 2014
    7.2
    Very good
    Lilliane from Philippines
    Family with young children
    Deluxe Ocean View Double Beds
    Stayed 4 nights in December 2018

    In need of renovation”

    I can tell the hotel used to be great but it is now dilapidated and it needs renovation. You can see paint coming off and rust showing in the shower head. The worst is the carpet that is sticky when you are barefoot. The good thing about the hotel Is that it has good location and the staff are great and helpful. I hope they renovate soon.

    Reviewed January 06, 2019

    Dear Lilliane, Thank you very much for taking the time to leave us a feedback. We apologize for not meeting your expectation with the condition of the room. We will take your comment into consideration and we work out methods for improvement. We are happy to hear that our staffs are great and helpful. With your help, we will continue to improve on our service and products. Best Regards, Jessica Chan Sales Manager

    Responded January 08, 2019
    Pacific Star Resort & Spa
    4.8
    John from Guam
    Couple
    Deluxe Ocean View King Room
    Stayed 3 nights in April 2019

    Worn out hotel”

    A/C barely works. Bathrooms look 1970’s. Older woman working front desk is always unfriendly. Broken, worn out, closed facilities everywhere. Scary dropping elevator. Etc etc

    Reviewed May 03, 2019

    Dear John, Thank you very much for taking the time to leave us a review. We sincerely apologize for not meeting your expectations with our facilities and services. We will share your inputs with our Management Team. We value your comments as it allow us to improve on both our products and services.

    Responded May 06, 2019
    Pacific Star Resort & Spa
    8.4
    Excellent
    DAEHO from Japan
    Couple
    Ocean View King Room
    Stayed 2 nights in October 2018

    Nice play to stay in”

    It is normally good place. Staffs are very nice as well.

    Reviewed March 14, 2019

    Dear Daeho, Warm Greetings from Pacific Star Resort & Spa! Thank you for staying with us and for taking the time to leave us a feedback. We are happy to hear that you enjoyed your stay with us. We will share your kind words with our staffs to motivate them to continue to provide good services to all of our guests. Thank you very much! We look forward to welcoming you back to our hotel in the near future.

    Responded March 18, 2019
    Pacific Star Resort & Spa
    8.8
    Excellent
    David from United States
    Couple
    Ocean View King Room
    Stayed 1 night in October 2018

    Get away”

    We enjoyed our stay here.

    Reviewed March 08, 2019

    Hafa Adai David! Thank you very much for taking the time to leave us a review. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the near future!

    Responded March 11, 2019
    Pacific Star Resort & Spa
    4.8
    John from Guam
    Couple
    Ocean View Double Room
    Stayed 1 night in April 2019

    Worn out and broken down”

    Worn out and broken down describe this hotel from the non-working A/C, the dead landscaping, the drained hot tub, the closed kiddie pool. Sad, sad, sad!!!!

    Reviewed April 16, 2019

    Dear John, We sincerely apologize for the inconvenience during your stay. We will check with Engineering in regards to the air conditioning issues as we weren't given any report on the matter. We are currently working on reinstating many of the public facilities. We appreciate your feedback as it allows us to improve on our products and services.

    Responded April 18, 2019
    Pacific Star Resort & Spa
    6.0
    IB from Guam
    Family with teens
    Club Level King
    Stayed 1 night in December 2018

    Above average”

    Facilities need an upgrade. Shower in the room, was breaking. But great staff

    Reviewed February 25, 2019

    Thank you very much for leaving us a feedback. We apologize that our facility does not meet your expectations. We will report to Engineering Department in regards to your concerns and to repair the shower. We appreciate your comments as it allow us to make improvements.

    Responded March 05, 2019
    Pacific Star Resort & Spa
    7.6
    Very good
    Jungeun from South Korea
    Solo traveler
    Ocean View King Room
    Stayed 1 night in February 2019

    Very old hotel ”

    Blanket was too thin. It’s big hotel but too old.

    Reviewed February 18, 2019

    Hafa Adai from Pacific Star Resort and Spa! Thank you very much for taking the time to leave us a feedback. We apologize that the condition of the hotel does not meet your expectation. We are working on improvement on the facilities, and hope we could show visible results as we progress. We truly appreciate your comments as it allows us to improve on different aspects of our products and services. We hope that after our conditions improved, you would reconsider staying with us once again and allow us to serve you better.

    Responded February 19, 2019
    Pacific Star Resort & Spa
    8.8
    Excellent
    HYUNWOO from South Korea
    Family with young children
    Ocean View King Room
    Stayed 1 night in November 2018

    Just in front of beach”

    Good place to access beach and enjoy sea activities such as snorkeling and kayaking. The room was old a little bit but the view was great. It was very affordable.

    Reviewed November 28, 2018

    Dear Hyunwoo, Thank you very much for taking the time to leave us a feedback. We apologize for not reaching your expectation for the condition of the room. Please rest assured that we will take these matters into full consideration and share it with our team involved. We hope that you will re-consider staying with us once again and that we will be able to address these issues before your next visit. Best Regards, Jessica Chan Sales Manager

    Responded December 05, 2018
    Pacific Star Resort & Spa
    5.6
    Rodolfo from Philippines
    Family with teens
    Ocean View King Room
    Stayed 5 nights in December 2017

    Hotel needs refurbishing ”

    The hotel is old and needs refurbishing, I was told by the staff that it was the former Marriot Hotel in Guam. Air con needs to be check in room 2017. When we checked in I already complained about the airconditioning in my daughters room and was told that they will check it. But until we checked out nothing was done to solve the problem. We were only given 2 bottles of drinking water for our entire stay of 5 nights. When I requested I was told that it is hotel policy to give only 2 bottles upon check in no matter how long you stay there. They were selling water for a dollar per bottle if you want it replenish. The hotel is over rated for a 4 star hotel compared to other 4 star hotels I have checked in. I hope they will change there policy on this.

    Reviewed January 05, 2018
    8.0
    Excellent
    Crystal from United States
    Family with teens
    Ocean View King Room
    Stayed 1 night in June 2015

    Not what it use to be. ”

    Location and amenities

    The room is need to be upgraded. Bathroom moldy. The halls smell like mildew and wall paper looks to be water damaged. Pool needs cleaning and surface repair. The location is great, the staff is amazing. But the rooms and hotel itself really needs to be renovated to continue to ask for the rates they charge.

    Reviewed June 28, 2015
    8.0
    Excellent
    Christopher from United States
    Family with young children
    Deluxe Ocean View King Room
    Stayed 6 nights in October 2014

    Pacific Star”

    friendly, helpful staff; convenient location, clean

    I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.

    Reviewed October 08, 2014
    7.0
    Very good
    Precious from Philippines
    Group
    Ocean View King Room
    Stayed 4 nights in April 2014

    It Was Okay, For the Price that We Paid”

    Friendly staff, Okay rooms, Okay Breakfast

    It was just okay. I was annoyed that the Tumon Shuttle - the red shuttle bus - no longer stops at the hotel and we would have to go to the neighbouring PIC in order to ride on the bus or get off across PIC which is a bit of a walk back to the hotel.

    Reviewed April 28, 2014
    9.0
    Exceptional
    Evelyn from Philippines
    Family with teens
    Club Level King
    Stayed 3 nights in December 2013

    It was a relaxing and enjoyable stay.”

    staff, location, reasonable rate

    We enjoyed our stay . The hotel was very close to the airport and to the beach. The staff was very friendly and accomodating, often going out of their way to assist us. We booked an Executive room which had free access to the executive lounge, and this was worth the additional cost.

    Reviewed January 11, 2014
    8.0
    Excellent
    Naomi from United States
    Couple
    Ocean View King Room
    Stayed 2 nights in December 2013

    Clean, basic, hotel in a beautiful location”

    location, clean, helpful staff

    The Marriott was clean and comfortable, but nothing particularly special. It was close to the beach, but not particularly close to the shopping and restaurants in the main strip in Guam. The staff was very helpful and nice, but check in took a surprisingly long time.

    Reviewed December 20, 2013
    8.3
    Excellent
    Sol from South Korea
    Solo traveler
    Ocean View King Room
    Stayed 14 nights in November 2013

    great”

    clean room, easy access to the beach close to kmart

    i was quite worried about the condition of the rooms after reading other reviews on how dirty the room is. But i think i got a renovated room. it was all clean and nicely arranged. toilet was clean and i had a nice ocean view. would def stay there again

    Reviewed November 19, 2013
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    Pacific Star Resort & Spa
    |Very good 7.3
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    • Excellent location
    • Ypao Beach Park