Pacific Star Resort & Spa

627B Pale San Vitores Rd Tumon, Tumon Bay, Guam, Guam, 96913 - See map
Free Wi-Fi
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Pacific Star Resort & Spa

"I got the room cheap , the rooms were cleaned daily , staff are nice and I love the the view of the room given to me."

ayesha - April 20, 2017

Ocean View King Room - Bed Pacific Star Resort & Spa
Lobby Pacific Star Resort & Spa
Lobby Pacific Star Resort & Spa
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Popular landmarks
Ypao Beach Park 590 m
UnderWater World 1.65 km
Tumon Beach 1.68 km
Guam Premier Outlets 2.06 km
Gun Beach 2.45 km
Micronesia Mall 3.06 km
Two Lovers Point 3.54 km
Chamorro Village 5.4 km
Fish Eye Marine Park 10.43 km
Ritidian Beach 17.91 km
Nearby landmarks
Encore! 440 m
Ypao Beach Park 590 m
Matapang Beach 640 m
Archbishop Felixberto Flores Memorial Circle 640 m
Cushing Zoo 690 m
K Mart 720 m
Guam Sda Clinic 790 m
Acanta Mall 1 km
Guam Regional Medical City Grmc 1.38 km
Audiological Associates Professional Hearing Center 1.53 km
8.1

Excellent

Location rating score

Inside city center
ParkingFREE
What guests are saying:Read all 1,177 reviews
Very good service
7.6 rating for service
Very good comfort
7.3 room quality and comfort
Good cleanliness
6.7 rating for cleanliness
Good facilities on premise
6.7 facilities on premise

Highly recommend using the shuttle bus service, Stroll app or renting a car to get to the better restaurants and shops.

Timothy | September 9, 2019

The staff were very helpful and did an excellent job servicing us.

Timothy | September 9, 2019

The lobby is huge and has a great view.

Timothy | September 9, 2019

The pool is clean and peaceful.

Timothy | September 9, 2019

We enjoyed our stay here.

David | March 8, 2019

  • Airport transfer

  • 140 meters to the beach

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Value for money7.3
Distance to city center1. Km
Location rating8.1
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport2.2 km

Rooms available at Pacific Star Resort & Spa

Presidential Suite for 2 People - Club Access Included
Presidential Suite for 2 People - Club Access Included
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
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Deluxe Ocean View King Room
Deluxe Ocean View King Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
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Ocean View King Room
Ocean View King Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
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Executive Double Suite for 2 People - Club Access Included
Executive Double Suite for 2 People - Club Access Included
...
  • Room size: 55 m²/592 ft²
  • Ocean view
  • 2 double beds
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Deluxe Ocean Front Suite with Club Access and King Bed
Deluxe Ocean Front Suite with Club Access and King Bed
...
  • Room size: 74 m²/797 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Ocean View Twin Room
Deluxe Ocean View Twin Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
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Ocean View Double Room
Ocean View Double Room
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 2 queen beds
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Ocean Front Suite with Club Access and King Bed
Ocean Front Suite with Club Access and King Bed
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Ocean View Double Beds
Deluxe Ocean View Double Beds
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
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Ocean View Twin Room 
Ocean View Twin Room 
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Pacific Star Resort & Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pacific Star Resort & Spa?

Pacific Star Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 USD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pacific Star Resort & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Pacific Star Resort & Spa has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Guam with private transportation, the resort can arrange both taxis or car rental.

What is the smoking policy at Pacific Star Resort & Spa?

Pacific Star Resort & Spa does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about Pacific Star Resort & Spa

  • 7.2
    Very good
    Location
    "I stayed for the UNited guam marathon and it is the perfect location for that ."

    ayesha | April 20, 2017

  • 8.0
    Very good
    Location
    "Walking distance to kmart, with free shuttle in pic, friendly staff, nice view"

    Josephine | December 14, 2019

  • 8.0
    Very good
    "I satisfied my stay over all and I would stay here again."

    Mio | September 13, 2019

Property ranking|Compared to 76 Guam properties
See all rankings
Location score
8.0/10
Room comfort score
7.3/10
Review score - United States
7.3/10
Room size
45 sqm.
Better than
82
%
of Guam properties
Better than
76
%
of Guam properties
Better than
74
%
of Guam properties
Bigger than
72
%
of Guam properties
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Overall rating:
7.3
Very good
1,177 reviews
Cleanliness
6.7
Facilities
6.7
Location
8.1
Read all reviews >
What travelers say they love:
Good place to access beach and enjoy sea activities such as ...
HYUNWOO from South Korea
Family with young children
More about Pacific Star Resort & Spa

More about Pacific Star Resort & Spa

Gently hugging the waters of Tumon Bay, the seaside resort is just a short walk from Tumon’s countless shopping and dining experiences, and only a ten minute drive from both the Guam International Airport and our island’s capital, the beautiful village of Hågatña. Take in the ocean’s vastness from every room, and depending on which side of the hotel you’re staying in, the rooms offer an astonishing view of the sun either rising or setting over the tranquil waters of the Pacific. Surround yourself in a tropical ambiance with stunning sunset views and the cool ocean breeze while enjoying a relaxing day on the beach or by the pool. Sip on a refreshing cocktail at our poolside bar after exploring Guam’s waters with the snorkeling gear, kayaks, or stand-up paddle boards the are available free of charge at the Marine Center.

Embark on an adventure of flavor, as you taste different parts of the world each day at the Pacific Star Cafe. With its daily breakfast and lunch buffet, the Cafe offers a diverse collection of local and international dishes. The Manhattan Steakhouse provides an exceptional fine dining experience. The arsenal of “Prime” Certified Angus Beef® Steaks, mouthwatering entrees, and scrumptious desserts combined with the refined, yet rustic ambiance of the Manhattan Steakhouse is sure to make your meal a memorable one.

Indulge your senses at the Chandan Spa. The decor, atmosphere, and diverse menu of carefully crafted treatments are inspired from different regions of Southeast Asia. The word “Chandan” derives from the ancient Sanskrit name for Sandalwood. Sandalwood, just like the Spa, is known for its medicinal, spiritual, and calming effects on the mind and body. The Promesa Chapel is located on the beach side of the hotel. Situated with a symbolic view of the endless horizon and composed of a 360-degree glass enclosure, the chapel’s view is an ever changing painting of white and blue. The fitness center includes a weight and cardio room accessible to guests 24 hours a day. Whatever your purpose of visit, Pacific Star Resort & Spa is an excellent choice for your stay in Guam.

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Most talked about facilities

Beach
20 mentions
Housekeeping
13 mentions
Swimming Pool
11 mentions
Internet
6 mentions

What they offer

7.2
Very good
"Over all , i would still say my stay was comfortable for the..."

ayesha | April 20, 2017

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

Manhattan Steakhouse
Cuisine:Seafood, Grill/BBQ
Menu:Buffet
Pacific Star Cafe
Cuisine:International, Local
Menu:A-la-carte
Pool Bar
Cuisine:International
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Pacific Star Resort & Spa from real guests

Provided by verified guests of Agoda
Agoda Reviews (1177)Booking.com Reviews (479)
7.3
/
10
Cleanliness6.7
Facilities6.7
Location8.1
Room comfort and quality7.3
Service7.6
Value for money7.3
High score for Guam
Rating
9+ Exceptional (129)
8-9 Excellent (139)
7-8 Very Good (193)
6-7 Good (116)
<6 Below Expectation (211)
Time of the year
Mar - May (146)
Jun - Aug (172)
Sep - Nov (198)
Dec - Feb (272)
All guests (1177)
All room types
All languages

Show reviews that mention 

Showing 788 verified guest comments
12345
9.7
Exceptional
Kuka from United States
Group
Stayed 2 nights in September 2012

Great hotel and I loved it.”

I like the gym, the bar lounge it's very clean, front desk are very polite.

I missed my opportunity to stay 5 days in Marriot Resort & Spa. Now I know why we have pay executive to get the best offer from the hotel. I would like to stay with Marriot when I go back to Guam next year for our annual meeting. I hope by then I will get a discount for the travel. I also enjoyed their beach bar, the local draft beer is so refreshing. I took alot of photos from my room, it's so beautiful, my really like it. Thank you.

Reviewed September 25, 2012
8.0
Excellent
Christopher from United States
Family with young children
Deluxe Ocean View King Room
Stayed 6 nights in October 2014

Pacific Star”

friendly, helpful staff; convenient location, clean

I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.

Reviewed October 08, 2014
9.2
Exceptional
David from United States
Couple
Ocean View King Room
Stayed 1 night in October 2018

Very accommodating ”

We end up checking into Pacific Star after checking in/out of Verona in two hours. Avoid the hassle and go straight to Pacific Star. They listened and they gave us a nice room. They followed up with a call to make sure we were comfortable. My wife and I had a very good relaxing time.

Reviewed October 05, 2018

Hafa Adai David, Thank you very much for taking the time to leave us a feedback. We are very happy to hear that you and your wife had a good relaxing time. We will share your review with our team to encourage them to continue to provide good service to all of our guests. Thank you once again and we hope that we could welcome you to our hotel in the near future. Best Regards, Jessica Chan Sales Manager

Responded December 05, 2018
Pacific Star Resort & Spa
9.0
Exceptional
Tarl from United States
Business traveler
Stayed 1 night in September 2012

Wonderful One Night Stay”

Wonderful Swimming Pool, High Speed WiFi, Grand View of Tumon Bay

I was traveling on business to Guam and stayed overnight, though I found myself not wanting to check out the next day. My room had great access to the hotel's WiFi and the best view that I've ever had. The staff were courteous and polite. The hotel restaurant was a bit pricey at for only myself. To be fair though, it was a gourmet meal of the highest caliber and I did have some fine Italian one with dinner. The only thing I would really complain about was the laundry. I arrived too late to have my clothing laundered and the self-serve laundry only sported threw washers and three drivers. That two was expensive at $4.00 a load plus extra for detergent.

Reviewed October 07, 2012
8.7
Excellent
Wonmi from South Korea
Couple
Ocean View King Room
Stayed 3 nights in October 2014

Center of Tumon Beach”

Kind Staff, Beautiful Beach, Nice View

Quiet and cozy hotel. All staff were very nice. Rooms are big enough, and the view from the room is fantastic. I liked the body cleanser stuff which are the famous spa brand(Thann - Thai spa brand) products. There were many US soldiers in the hotel, I guess they were taking holiday too. The beach was beautiful. Of course, more expensive hotels like Fiesta and Hyatt have better and wider beach, but I loved the beach here. You can enjoy kayaking and snorkelling anytime, and you can see so many fish everywhere. Just one thing to remember. There're not many choices of food around here. Personally, I recommend Jamaican restaurant just across the street. :)

Reviewed October 17, 2014
8.0
Excellent
GRACE from Canada
Couple
Ocean View King Room
Stayed 9 nights in September 2013

Relaxing beach holiday ”

Clean, comfortable and friendly staff

We had a good time at the hotel, there's a lot to do and the pool was not very crowded. They also have a nice gym and its quite convenient to get to central tumon bay area. if you venture out of the hotel, there's several good restaurants within walking distance.

Reviewed October 12, 2013
8.0
Excellent
John from France
Business traveler
Ocean View Twin Room 
Stayed 4 nights in July 2019

Good value for money ”

Hôtels in Guam are either low quality motel type establishments with little ameniites or high quality big name expensive places. There are few hotels which offer good value for money but this is one such. The hotel is old and not highly luxurious, but the rooms are large and everything woks well. For abour USD 100 per day, I have never found better value for money in Guam. The breakfast is copious with a very wide choice of food and drinks for about USD 20.

Reviewed July 19, 2019

Hafa Adai! Thank you very much for staying at our hotel and for taking the time to leave us a review. We are happy to hear that you had enjoyed your stay with us overall. We will continue to strive for improvement on both our products and services. We look forward to welcoming you to our hotel once again!

Responded July 23, 2019
Pacific Star Resort & Spa
9.7
Exceptional
Lynn from United States
Group
Stayed 6 nights in December 2011

Great location...rooms dated but comfortable”

Nice pool, professional staff, good food options

This was my 3rd trip to Guam...great vacation spot! The Marriott was a good value and in a central location. While the room was a little dated, the beds were comfortable and it was very clean. I would definitely stay here again.

Reviewed January 12, 2012
7.0
Very good
May-yi from United States
Group
Stayed 1 night in January 2012

Below the regular Marriott standards ”

Staff

As lack of maintenance seems to be a prevalent problems among most hotels in Guam, Marriott Guam is no exception and definitely can use an upgrade for its hardware facilities. A major disappointment goes into the fact that the hotel provides no beach chairs or any kind of services/facilities (not even when one wants to borrow a lifesaver!) on the beach area right nearby; food is also mediocre for what it's worth. The only thumbs up goes to its friendly staff and reasonably decent pool area, where plenty of beach chairs and garden landscape make it still a calm, relaxing space to chill. All in all, Guam Marriott does not seem to live up to the standard Marriott reputation, so with the same price, one would probably want to explore other options just footsteps away or go for one level up with a slightly higher price.

Reviewed February 05, 2012
8.0
Excellent
Peter from Philippines
Family with teens
Stayed 3 nights in March 2013

A satisfactory 3 night stay for the family!”

The best things about this hotel are definitely location, service, and cleanliness.

It's right on Pale San Vitores Road which is Guam's main strip where there are a lot of restaurants and other hotels. It's very near attractions like Underwater World and Guam Zoo. It's also close to shopping places like DFS Galleria, Kmart, and JP Superstore. It's a 10-minute drive to the airport. Minor problems we encountered include delayed check-in for the second room and a room safe which wasn't working. Staff are generally helpful and friendly. Rooms are kind of old but clean and decent. We got the Deluxe Ocean View Room that's supposedly for 2 people but we had 2 kids below 12 with us and it was okay.

Reviewed April 05, 2013
7.3
Very good
May-yi from United States
Group
Stayed 2 nights in January 2012

Reasonable but could be better!”

Staff and service

As maintenance seems to be a prevalent problem in many hotels in Guam, Guam Marriott certainly is no exception and in general falls short of the regular standards of the Marriott brand for its facilities. The lack of something as simple as beach chairs on its most proximate beach is a huge disappointment, and food is mediocre and unsurprising. Having said that, service and staff assistance is great, and the pool side offers a quiet, peaceful place to relax and chill. Given the price and location though, a little bit of exploration into neighboring hotels is highly recommended.

Reviewed February 13, 2012
6.0
Nemo from South Korea
Family with young children
Stayed 2 nights in January 2012

great swimming pool but mediocre in other aspects”

swimming pools

i chose the marriott because it's a well-known brand, as i hadn't been to guam before and had no other guidelines and everything was last-minute. the location was alright as it was near k mart (walking distance) but it was far from the center of the action on tumon beach. i loved the beach by the hotel and the swimming pools, especially the children's pool which our toddler loved. but the problem was the room. the carpeted floor felt damp throughout our stay from the very beginning and the bathroom floor was always damp, making it very slippery. we had to wear shoes/slippers in the bathroom so that we wouldn't slip. the view was fantastic. i probably wouldn't stay at the guam marriott due to the price/value factor.

Reviewed January 27, 2012
6.0
Jonathan from United States
Business traveler
Deluxe Ocean View King Room
Stayed 9 nights in October 2019

Excellent Hotel Location But Rundown”

The hotel is located in the heart of Guam with convenient access to the ocean connected to the property as well as many prominent tourist attractions. Good news is the hot water is now working. Bad news is that the hotel in its current state feels more like a 2 star than 4 star resort. When the good news is that hot water is working, it kinda says it all. The staff is wonderful, but it’s hard to make up a hotel which needs a complete makeover or be downgraded to a lower rating. Really too much to list, but the Rooms are falling apart, pool is falling apart, jacuzzi is broken, gym is nasty. Really the location, staff and ocean onsite is the only thing that saves this resort. They have no activities either. It’s just a quiet, rundown, boring resort. What makes it worse, is the hotel next door is extremely lively and you can see all the fun and activities from your room’s balcony. There is a ton of potential for this hotel, but it needs a lot of investment into improving the quality.

Reviewed November 03, 2019

Hafa Adai! Thank you very much for staying with us and taking the time to leave us a review! We apologize that our facilities did not meet you expectation. Your feedback is truly appreciated as they allow us to identify areas where we can improve on. We are currently working on improvement in many areas, and will continue to do so during the upcoming year. We hope that if you visit us next time, that you'll see the positive results of our efforts. Thank you once again!

Responded November 04, 2019
Pacific Star Resort & Spa
7.7
Very good
Roberto from Philippines
Couple
Stayed 2 nights in August 2011

Good but cheap hotel”

clean room, friendly staff

hotel is clean but quite old and has not been recently renovated. very comfortable place to have after a tiring day of sightseeing and shopping. location is good and near the shopping areas of guam. and very cheap compared to neighboring hotels. provides free internet service if your are a marriott rewards member. staff are friendly and will try their best to help you. we were able to get an early check-in at 6am. will certainly stay in the same hotel on our next visit

Reviewed August 15, 2011
6.4
Good
Brian from South Korea
Family with young children
Ocean View King Room
Stayed 6 nights in October 2019

Remember you get what you pay for”

Room service was good, but Maid service needed a lot of help. They had one basic pool to swim in, the kiddie pool was a disaster would never put my kids in it. The restaurants on site was too expensive for the food they served, better place outside the hotel to eat. The customer service the staff gave was 5 star it made our stay comfortable. It was an OK hotel for the money, the bathroom sink burped up constantly, the tub slow drained and the carpet left black grudge on your feet when you'd walk on it. The AC worked half the time to meet the temperature you needed with the constant heat outside.. just remember you get what you paid for, net time were staying the the hotel next door, the Pacific Island Resort, cost more but has everything you need for a grand vacation.....

Reviewed October 20, 2019

Hafa Adai! Thank you very much for taking the time to leave us a feedback. We sincerely apologize for not meeting your expectation, and that our kiddie pool is currently out of order. Your feedback would be addressed to our Management Team and we will work on method of improvement for both our products and services. We thank you once again for your comments.

Responded October 22, 2019
Pacific Star Resort & Spa
7.3
Very good
MINJOO from South Korea
Couple
Ocean View King Room
Stayed 2 nights in January 2014

Nice, comfortable and clean full/service hotel”

Beach, Location, Comfort

Great stay, no problems. Polite staff. Very clean and comfortable rooms. A little pricy but okay value. We only used the room, the pool and the beach. But the hotel had other amenities. The beach was small but had very good snorkeling. We loved feeding bread to the fish. Some beach equipment(e.g., fins, snorkels, masks, vests, etc...) and the beach/pool staff were awesome! We didn't like the late check-ins(3pm) especially since flights arrived/departed early in the morning, but that's Guam. We also didn't like having to pay for wifi in the room. That's ridiculous!

Reviewed February 09, 2014
7.3
Very good
Heesung from South Korea
Family with young children
Stayed 4 nights in December 2011

beautiful and clean hotel”

clean room and sea right beside the hotel

it was great experience to stay in the marriott resort, guam. it is not really well-known hotel in guam. however, it's really clean and calm. nice to stay with family, esp. with kids

Reviewed June 14, 2012
8.0
Excellent
Naomi from United States
Couple
Ocean View King Room
Stayed 2 nights in December 2013

Clean, basic, hotel in a beautiful location”

location, clean, helpful staff

The Marriott was clean and comfortable, but nothing particularly special. It was close to the beach, but not particularly close to the shopping and restaurants in the main strip in Guam. The staff was very helpful and nice, but check in took a surprisingly long time.

Reviewed December 20, 2013
10.0
Exceptional
Averick from United States
Solo traveler
Deluxe Ocean View King Room
Stayed 2 nights in December 2013

It's a Marriott”

Excellent staff, quiet location and gold member.

I loved it!!! Yahoo! Will keep on coming back to Guam! I consider it my second home. :)

Reviewed January 24, 2014
6.0
evelyne from Philippines
Couple
Stayed 3 nights in February 2013

not as expected...ordinary hotel...”

executive lounge service was great and with free wifi...concierge staff was very nice...

marriott hotel in guam was just an ordinary hotel...nothing spectular about their rooms considering their price... the front desk staff on duty when we checked in was not as friendly tho... we arrived 4am , was told check in time was 3pm... we just waited at the lobby since there was nowhere to go except for a small kmart nearby... had breakfast 6am at the hotel resto, inquired at the front desk again if it's possible to check in earlier...was told our room is already available but still needs cleaning but should be ready by 10am... when i returned 10am to inquire if room was ready, was told by another staff that our room was still occupied and that the 1st staff made a mistake in telling us it would be ready by 10am!!! we had to come back 3pm for check in!!! is this the kind of service from a 5 star hotel?? and it's marriott!!! we expected better service from them... their concierge staff was nicer tho... they helped us by teaching us where to go and how to get there... service at the executive lounge was also great and we appreciated the free wifi there...

Reviewed February 25, 2013
12345
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|Very good 7.3
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  • Excellent location
  • Ypao Beach Park
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