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Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa

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7.3

Very good

1,191 reviews

1,191 reviews

See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Ypao Beach Park 120 m
UnderWater World 1.6 km
Guam Premier Outlets 2.1 km
Gun Beach 2.3 km
Micronesia Mall 3.1 km
Two Lovers Point 3.5 km
Chamorro Village 5.4 km
Fish Eye Marine Park 10.4 km
Ritidian Beach 16.1 km
Nearby landmarks
Ypao Beach Park 120 m
Encore! 440 m
Talo Verde Central Park 510 m
Archbishop Felixberto Flores Memorial Circle 640 m
Cushing Zoo 690 m
K Mart 720 m
Chinese Park 730 m
Guam Sda Clinic 790 m
Guam Seventh-day Adventist Clinic 800 m
GUAM TOURIST CLINIC CORPORATION 890 m

Pacific Star Resort & Spa

627B Pale San Vitores Rd Tumon, Tumon Bay, Guam, Guam, 96913 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Tumon Bay, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Inside city center

Front desk [24-hour]

Airport transport

540 meters to Ypao Beach Park

120 meters to the beach

Announcements by hotel (1)
Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Exercise area

Spa

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Guam every 24 minutes on Agoda.com
Value for money7.3
Distance to city center1. Km
Location rating8.1
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport2.2 km

Rooms available at Pacific Star Resort & Spa

Deluxe Ocean View King Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Ocean View King Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Executive Double Suite for 2 People - Club Access Included
...
  • Room size: 55 m²/592 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Presidential Suite for 2 People - Club Access Included
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View Twin Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Ocean View Double Room
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 2 queen beds
Enter dates to see prices
Deluxe Ocean View Double Beds
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Ocean View Twin Room 
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
Club Floor Room for 2 People with 2 Double Beds - Club Access Included
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Club Floor Twin Room for 2 People - Club Access Included
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Pacific Star Resort & Spa?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Pacific Star Resort & Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pacific Star Resort & Spa?

Pacific Star Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 USD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pacific Star Resort & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Pacific Star Resort & Spa has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Guam with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Pacific Star Resort & Spa?

Wake up to a great buffet breakfast at Pacific Star Resort & Spa. There's an additional charge of 21 USD for adults and 21 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Pacific Star Resort & Spa?

Pacific Star Resort & Spa features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts is served using only quality ingredients.

Can special events be hosted at Pacific Star Resort & Spa?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Pacific Star Resort & Spa?

The venue available at the resort can accommodate you and your guests.

What is the smoking policy at Pacific Star Resort & Spa?

Pacific Star Resort & Spa does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Pacific Star Resort & Spa?

Pacific Star Resort & Spa is located in Tumon Bay, famous for good restaurants such as Meskla DOS - Chamoru Fusion Restaurant, Proa Restaurant and En Japanese Restaurant.

What popular shopping places are close to Pacific Star Resort & Spa?

Located in the Tumon Bay area, Pacific Star Resort & Spa is close to great shopping choices like the Plaza, T Galleria by DFS, Guam and Acanta Mall.

What are popular attractions near Pacific Star Resort & Spa?

Guests at Pacific Star Resort & Spa can easily visit Two Lovers Point, UnderWater World and Tarza Magical Adventure Zone and Water Park located in the Tumon Bay area.

What popular beaches are close to Pacific Star Resort & Spa?

Guests at Pacific Star Resort & Spa can easily visit Tumon Beach, Ypao Beach Park and Gun Beach in the Tumon Bay area.

What popular natural sightseeing spots are close to Pacific Star Resort & Spa?

Pacific Star Resort & Spa is located in the Tumon Bay area, which is famous for natural sightseeing destinations such as Collapsed ground, Ypao Point and Bijia Point.

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Explore the neighborhood

What people love about Pacific Star Resort & Spa

  • 7.6

    Very good
    Staff 

    "all staffs are kind and always with smile :)"

    Myeonghee

    |

    January 25, 2020

  • 8

    Very good
    Location

    "Walking distance to kmart, with free shuttle in pic, friendly staff, nice view"

    Josephine

    |

    December 14, 2019

  • 7.2

    Very good
    Staff 

    "Staff was very accommodating."

    Maria

    |

    October 27, 2019

Overall rating:

7.3

Very good
1,191 reviews
Cleanliness
6.7
Facilities
6.7
Location
8.1
Read all reviews >
More about Pacific Star Resort & Spa

More about Pacific Star Resort & Spa

Pacific Star Resort & Spa

For travelers who want to take in the sights and sounds of Guam, Pacific Star Resort & Spa is the perfect choice. Its convenient location right in the city center allows you more time to see all that Guam has to offer. Are you seeking the true Guam? Experiencing the best of the city's culture is easy with a stay at Pacific Star Resort & Spa, located merely 3.5 km from Two Lovers Point.
At Pacific Star Resort & Spa, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Guam is made even more convenient with the taxi, car hire and shuttle services available at the resort.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Pacific Star Resort & Spa.
For health reasons, smoking is not permitted anywhere inside the resort.
All rooms at Pacific Star Resort & Spa are designed and decorated to make guests feel right at home. Enjoy your stay even more at the resort, knowing that some selected rooms include air conditioning. Every stay is a new experience with various interesting room layout options at Pacific Star Resort & Spa, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator and a coffee or tea maker are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Pacific Star Resort & Spa. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. At any time of the day or night, you can serve yourself a snack at the resort's vending machines.
Enjoy the countless activities offered at Pacific Star Resort & Spa. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the resort's pool.
At Pacific Star Resort & Spa, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar. Burn off you vacation calories with a quick visit to the resort's fitness facility. Beat the hot weather with cooling water activities like snorkeling and non-motorized water sports. Challenge your travel group members or other guests to competitive fun, with the resort's ping-pong table.


Around the property

Don't miss out on all that Guam has to offer! Chill out in the beach or just watch the waves on warm days at Tumon Beach located 1.6 km away. Find that special item or souvenir that will commemorate your trip to Guam at Guam Premier Outlets located 2.0 km away.


Reasons to stay here

Find rooms here that are cheaper than 88% of all other options in the city.
Compared to the city's accommodation options, this resort scored higher than 90% of them for food and dining.
According to guests who stayed here, this resort's room comfort is rated higher than 81% of other accommodations in Guam.

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Amenities and facilities
Good
Facilities

6.7

Most talked about facilities

Beach

20 mentions

Housekeeping

13 mentions

Swimming Pool

11 mentions

Internet

6 mentions

Languages spoken

  • English
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Water sports (non-motorized)

Cleanliness and safety

  • Daily disinfection in all rooms
  • First aid kit
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Chapel
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

Access

  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Non-smoking
  • Refrigerator
Food and dining
Breakfast options
  • Continental
Location
627B Pale San Vitores Rd Tumon, Tumon Bay, Guam, Guam, 96913
Excellent
Location

8.1

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    2.2 km 10 min drive
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    188.5 km

Public transportation

  • Guam Seal Bus Stop
    3.8 km
  • Iglecias Street Bus Stop
    7.0 km

Hospital or clinic

  • Guam Sda Clinic
    790 m

Shopping

  • Guam Premier Outlets
    2.1 km

Convenience store

  • ABC Stores
    1.8 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ypao Beach Park
    120 m
  • UnderWater World
    1.6 km
  • Guam Premier Outlets
    2.1 km
  • Gun Beach
    2.3 km
  • Micronesia Mall
    3.1 km
  • Two Lovers Point
    3.5 km
  • Chamorro Village
    5.4 km
  • Fish Eye Marine Park
    10.4 km
  • Ritidian Beach
    16.1 km

Nearby landmarks

  • Ypao Beach Park
    120 m
  • Encore!
    440 m
  • Talo Verde Central Park
    510 m
  • Archbishop Felixberto Flores Memorial Circle
    640 m
  • Cushing Zoo
    690 m
  • K Mart
    720 m
  • Chinese Park
    730 m
  • Guam Sda Clinic
    790 m
  • Guam Seventh-day Adventist Clinic
    800 m
  • GUAM TOURIST CLINIC CORPORATION
    890 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For rooms and suite with club access, there is an additional charge for club access for the third person, payable to the property directly.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee15 USD
  • Distance from city center1. Km
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)21 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors19
  • Number of restaurants2
  • Number of rooms 436
  • Room voltage120
  • Year property opened1987
  • Most recent renovation2001

Parking

  • Daily parking fee0 USD
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Following services/facilities are temporarily suspended until further notice;
-All Restaurants and Bars
-Swimming Pool
-Fitness Center
-Executive Lounge
-Airport Transfer Service

Reviews of Pacific Star Resort & Spa from real guests

Provided by verified guests of Agoda
7.3
/
10
Cleanliness6.7
Facilities6.7
Location8.1
Room comfort and quality7.3
Service7.6
Value for money7.3
High score for Guam
Rating
9+ Exceptional (129)
8-9 Excellent (138)
7-8 Very Good (193)
6-7 Good (116)
<6 Below Expectation (212)
Time of the year
Mar - May (146)
Jun - Aug (173)
Sep - Nov (197)
Dec - Feb (272)
All guests (1,191)
All room types
All languages

Show reviews that mention 

Showing 788 verified guest comments
12345
9.7
Exceptional
Kuka from United States
Group
Stayed 2 nights in September 2012

Great hotel and I loved it.”

I like the gym, the bar lounge it's very clean, front desk are very polite.

I missed my opportunity to stay 5 days in Marriot Resort & Spa. Now I know why we have pay executive to get the best offer from the hotel. I would like to stay with Marriot when I go back to Guam next year for our annual meeting. I hope by then I will get a discount for the travel. I also enjoyed their beach bar, the local draft beer is so refreshing. I took alot of photos from my room, it's so beautiful, my really like it. Thank you.

Reviewed September 25, 2012

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8.0
Excellent
Christopher from United States
Family with young children
Deluxe Ocean View King Room
Stayed 6 nights in October 2014

Pacific Star”

friendly, helpful staff; convenient location, clean

I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.

Reviewed October 08, 2014

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9.2
Exceptional
David from United States
Couple
Ocean View King Room
Stayed 1 night in October 2018

Very accommodating ”

We end up checking into Pacific Star after checking in/out of Verona in two hours. Avoid the hassle and go straight to Pacific Star. They listened and they gave us a nice room. They followed up with a call to make sure we were comfortable. My wife and I had a very good relaxing time.

Reviewed October 05, 2018

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Hafa Adai David, Thank you very much for taking the time to leave us a feedback. We are very happy to hear that you and your wife had a good relaxing time. We will share your review with our team to encourage them to continue to provide good service to all of our guests. Thank you once again and we hope that we could welcome you to our hotel in the near future. Best Regards, Jessica Chan Sales Manager

Responded December 05, 2018
Pacific Star Resort & Spa
9.0
Exceptional
Tarl from United States
Business traveler
Stayed 1 night in September 2012

Wonderful One Night Stay”

Wonderful Swimming Pool, High Speed WiFi, Grand View of Tumon Bay

I was traveling on business to Guam and stayed overnight, though I found myself not wanting to check out the next day. My room had great access to the hotel's WiFi and the best view that I've ever had. The staff were courteous and polite. The hotel restaurant was a bit pricey at for only myself. To be fair though, it was a gourmet meal of the highest caliber and I did have some fine Italian one with dinner. The only thing I would really complain about was the laundry. I arrived too late to have my clothing laundered and the self-serve laundry only sported threw washers and three drivers. That two was expensive at $4.00 a load plus extra for detergent.

Reviewed October 07, 2012

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8.4
Excellent
Hyunwoo from South Korea
Couple
Deluxe Ocean View King Room
Stayed 4 nights in December 2019

beautiful view, located nearby ocean.”

The building is old but cost is cheap. located nearby ocean. It is able to shop something at the Big supermarket KMART by walk. I would visit again Pacific star in my next GUAM trip.

Reviewed December 09, 2019

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Hafa Adai! Thank you very much for taking the time to leave us a feedback! We are happy to hear that you are overall satisfied with your stay! We look forward to your next visit!

Responded December 13, 2019
Pacific Star Resort & Spa
8.7
Excellent
Wonmi from South Korea
Couple
Ocean View King Room
Stayed 3 nights in October 2014

Center of Tumon Beach”

Kind Staff, Beautiful Beach, Nice View

Quiet and cozy hotel. All staff were very nice. Rooms are big enough, and the view from the room is fantastic. I liked the body cleanser stuff which are the famous spa brand(Thann - Thai spa brand) products. There were many US soldiers in the hotel, I guess they were taking holiday too. The beach was beautiful. Of course, more expensive hotels like Fiesta and Hyatt have better and wider beach, but I loved the beach here. You can enjoy kayaking and snorkelling anytime, and you can see so many fish everywhere. Just one thing to remember. There're not many choices of food around here. Personally, I recommend Jamaican restaurant just across the street. :)

Reviewed October 17, 2014

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8.0
Excellent
GRACE from Canada
Couple
Ocean View King Room
Stayed 9 nights in September 2013

Relaxing beach holiday ”

Clean, comfortable and friendly staff

We had a good time at the hotel, there's a lot to do and the pool was not very crowded. They also have a nice gym and its quite convenient to get to central tumon bay area. if you venture out of the hotel, there's several good restaurants within walking distance.

Reviewed October 12, 2013

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8.0
Excellent
John from France
Business traveler
Ocean View Twin Room 
Stayed 4 nights in July 2019

Good value for money ”

Hôtels in Guam are either low quality motel type establishments with little ameniites or high quality big name expensive places. There are few hotels which offer good value for money but this is one such. The hotel is old and not highly luxurious, but the rooms are large and everything woks well. For abour USD 100 per day, I have never found better value for money in Guam. The breakfast is copious with a very wide choice of food and drinks for about USD 20.

Reviewed July 19, 2019

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Hafa Adai! Thank you very much for staying at our hotel and for taking the time to leave us a review. We are happy to hear that you had enjoyed your stay with us overall. We will continue to strive for improvement on both our products and services. We look forward to welcoming you to our hotel once again!

Responded July 23, 2019
Pacific Star Resort & Spa
9.7
Exceptional
Lynn from United States
Group
Stayed 6 nights in December 2011

Great location...rooms dated but comfortable”

Nice pool, professional staff, good food options

This was my 3rd trip to Guam...great vacation spot! The Marriott was a good value and in a central location. While the room was a little dated, the beds were comfortable and it was very clean. I would definitely stay here again.

Reviewed January 12, 2012

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7.0
Very good
May-yi from United States
Group
Stayed 1 night in January 2012

Below the regular Marriott standards ”

Staff

As lack of maintenance seems to be a prevalent problems among most hotels in Guam, Marriott Guam is no exception and definitely can use an upgrade for its hardware facilities. A major disappointment goes into the fact that the hotel provides no beach chairs or any kind of services/facilities (not even when one wants to borrow a lifesaver!) on the beach area right nearby; food is also mediocre for what it's worth. The only thumbs up goes to its friendly staff and reasonably decent pool area, where plenty of beach chairs and garden landscape make it still a calm, relaxing space to chill. All in all, Guam Marriott does not seem to live up to the standard Marriott reputation, so with the same price, one would probably want to explore other options just footsteps away or go for one level up with a slightly higher price.

Reviewed February 05, 2012

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8.0
Excellent
Peter from Philippines
Family with teens
Stayed 3 nights in March 2013

A satisfactory 3 night stay for the family!”

The best things about this hotel are definitely location, service, and cleanliness.

It's right on Pale San Vitores Road which is Guam's main strip where there are a lot of restaurants and other hotels. It's very near attractions like Underwater World and Guam Zoo. It's also close to shopping places like DFS Galleria, Kmart, and JP Superstore. It's a 10-minute drive to the airport. Minor problems we encountered include delayed check-in for the second room and a room safe which wasn't working. Staff are generally helpful and friendly. Rooms are kind of old but clean and decent. We got the Deluxe Ocean View Room that's supposedly for 2 people but we had 2 kids below 12 with us and it was okay.

Reviewed April 05, 2013

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7.3
Very good
May-yi from United States
Group
Stayed 2 nights in January 2012

Reasonable but could be better!”

Staff and service

As maintenance seems to be a prevalent problem in many hotels in Guam, Guam Marriott certainly is no exception and in general falls short of the regular standards of the Marriott brand for its facilities. The lack of something as simple as beach chairs on its most proximate beach is a huge disappointment, and food is mediocre and unsurprising. Having said that, service and staff assistance is great, and the pool side offers a quiet, peaceful place to relax and chill. Given the price and location though, a little bit of exploration into neighboring hotels is highly recommended.

Reviewed February 13, 2012

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6.0
Jonathan from United States
Business traveler
Deluxe Ocean View King Room
Stayed 9 nights in October 2019

Excellent Hotel Location But Rundown”

The hotel is located in the heart of Guam with convenient access to the ocean connected to the property as well as many prominent tourist attractions. Good news is the hot water is now working. Bad news is that the hotel in its current state feels more like a 2 star than 4 star resort. When the good news is that hot water is working, it kinda says it all. The staff is wonderful, but it’s hard to make up a hotel which needs a complete makeover or be downgraded to a lower rating. Really too much to list, but the Rooms are falling apart, pool is falling apart, jacuzzi is broken, gym is nasty. Really the location, staff and ocean onsite is the only thing that saves this resort. They have no activities either. It’s just a quiet, rundown, boring resort. What makes it worse, is the hotel next door is extremely lively and you can see all the fun and activities from your room’s balcony. There is a ton of potential for this hotel, but it needs a lot of investment into improving the quality.

Reviewed November 03, 2019

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Hafa Adai! Thank you very much for staying with us and taking the time to leave us a review! We apologize that our facilities did not meet you expectation. Your feedback is truly appreciated as they allow us to identify areas where we can improve on. We are currently working on improvement in many areas, and will continue to do so during the upcoming year. We hope that if you visit us next time, that you'll see the positive results of our efforts. Thank you once again!

Responded November 04, 2019
Pacific Star Resort & Spa
6.8
Good
Jonghoon from South Korea
Family with young children
Ocean View Double Room
Stayed 4 nights in December 2019

Good”

with little bit lower budget, this is one of the best places you can select in the list of hotels in guam. good restorants are located at near hotel, less than 10mins by walk, K-mkar within 15mins by walk also, and all shuttles for t-galery, GPO, and miconesian mall stop at the hotel. it has one big pool, getting deeper near the center, but adult can enjoy swimming not like other resorts. some staff gave me warm welcome and kind. but, in general, I felt that they looked tired of responding my request. for example, I requested a microwave three times before I got it at my room and waited more than 15mins to receive bath towels. overall room condition is not so good, not so bad. But, TV is not FHD LCD/LED, so that I could not enjoy high quality sports on air. If you ask me whether I revisit this hotel with your familiy, I definitely say yes.

Reviewed December 18, 2019

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6.0
Nemo from South Korea
Family with young children
Stayed 2 nights in January 2012

great swimming pool but mediocre in other aspects”

swimming pools

i chose the marriott because it's a well-known brand, as i hadn't been to guam before and had no other guidelines and everything was last-minute. the location was alright as it was near k mart (walking distance) but it was far from the center of the action on tumon beach. i loved the beach by the hotel and the swimming pools, especially the children's pool which our toddler loved. but the problem was the room. the carpeted floor felt damp throughout our stay from the very beginning and the bathroom floor was always damp, making it very slippery. we had to wear shoes/slippers in the bathroom so that we wouldn't slip. the view was fantastic. i probably wouldn't stay at the guam marriott due to the price/value factor.

Reviewed January 27, 2012

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6.4
Good
Brian from South Korea
Family with young children
Ocean View King Room
Stayed 6 nights in October 2019

Remember you get what you pay for”

Room service was good, but Maid service needed a lot of help. They had one basic pool to swim in, the kiddie pool was a disaster would never put my kids in it. The restaurants on site was too expensive for the food they served, better place outside the hotel to eat. The customer service the staff gave was 5 star it made our stay comfortable. It was an OK hotel for the money, the bathroom sink burped up constantly, the tub slow drained and the carpet left black grudge on your feet when you'd walk on it. The AC worked half the time to meet the temperature you needed with the constant heat outside.. just remember you get what you paid for, net time were staying the the hotel next door, the Pacific Island Resort, cost more but has everything you need for a grand vacation.....

Reviewed October 20, 2019

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Hafa Adai! Thank you very much for taking the time to leave us a feedback. We sincerely apologize for not meeting your expectation, and that our kiddie pool is currently out of order. Your feedback would be addressed to our Management Team and we will work on method of improvement for both our products and services. We thank you once again for your comments.

Responded October 22, 2019
Pacific Star Resort & Spa
7.7
Very good
Roberto from Philippines
Couple
Stayed 2 nights in August 2011

Good but cheap hotel”

clean room, friendly staff

hotel is clean but quite old and has not been recently renovated. very comfortable place to have after a tiring day of sightseeing and shopping. location is good and near the shopping areas of guam. and very cheap compared to neighboring hotels. provides free internet service if your are a marriott rewards member. staff are friendly and will try their best to help you. we were able to get an early check-in at 6am. will certainly stay in the same hotel on our next visit

Reviewed August 15, 2011

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7.3
Very good
MINJOO from South Korea
Couple
Ocean View King Room
Stayed 2 nights in January 2014

Nice, comfortable and clean full/service hotel”

Beach, Location, Comfort

Great stay, no problems. Polite staff. Very clean and comfortable rooms. A little pricy but okay value. We only used the room, the pool and the beach. But the hotel had other amenities. The beach was small but had very good snorkeling. We loved feeding bread to the fish. Some beach equipment(e.g., fins, snorkels, masks, vests, etc...) and the beach/pool staff were awesome! We didn't like the late check-ins(3pm) especially since flights arrived/departed early in the morning, but that's Guam. We also didn't like having to pay for wifi in the room. That's ridiculous!

Reviewed February 09, 2014

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8.0
Excellent
Naomi from United States
Couple
Ocean View King Room
Stayed 2 nights in December 2013

Clean, basic, hotel in a beautiful location”

location, clean, helpful staff

The Marriott was clean and comfortable, but nothing particularly special. It was close to the beach, but not particularly close to the shopping and restaurants in the main strip in Guam. The staff was very helpful and nice, but check in took a surprisingly long time.

Reviewed December 20, 2013

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10.0
Exceptional
Averick from United States
Solo traveler
Deluxe Ocean View King Room
Stayed 2 nights in December 2013

It's a Marriott”

Excellent staff, quiet location and gold member.

I loved it!!! Yahoo! Will keep on coming back to Guam! I consider it my second home. :)

Reviewed January 24, 2014

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