Pacific Star Resort & Spa Reviews

Comfortable

I have spent a night in the best hotel price of a really good condition. Courteous service would like to continue. Choose other writers don't regret it. Goodday

The hotel is very old, no renovation for 15 years! The environment is the worst one comparing the surrounding hotels, The room, wash room, pool are all in poor conditions. The whole hotel, from buildings to taps, should be rennovated!

good for shopping, eating and enjoy the beach!

good staff! very kindly.

That's good

Bedding cloths were wet and moist One of the mattress was sunk so, couldn't get comfortable sleep during the trip. I could have asked room change but, chose to stay because I didn't want to pack all belongings again. Pool was very small and snorkels were dirty.. Good things are Good location. close to the beach, markets, restaurants and the airport. Room condition was not dirty. Good View Staffs are kind Free wi-fi is only available at the lobby.

The woman at the reception who authorised to give deposit back was so blunt. And she masked her name tag with her black straight hair. She seemed not to be willing to provide good services to the customer. She made my staying unpleasant.

We enjoyed our stay in the hotel because of the warm welcome of the staff. They were also very accommodating in answering my queries. The hotel is also near some shops and restaurants. The commute was also convenient. It is still better to rent a car to be able to be more mobile and fast.

The room is need to be upgraded. Bathroom moldy. The halls smell like mildew and wall paper looks to be water damaged. Pool needs cleaning and surface repair. The location is great, the staff is amazing. But the rooms and hotel itself really needs to be renovated to continue to ask for the rates they charge.

Pretty good！！

great. Will probably consider staying there again

very good

The room looked outdated but clean. The hotel located on the beautiful white sand beach. Our kids enjoyed playing in the ocean with surfboard. We had a lovely stay in this hotel.

I was seriously disappointed with the Pacific Star. The room conditions were horrible and my room reeked of old cigarette smoke. Despite paying a ridiculous premium for an "executive" room, the customer service level of the front desk was atrocious. you would think the shuttle ride to the airport would be included. Not at Pacific Star. The pool was about the only positive of the hotel, despite terrible pool bar food. Everything about the Pacific Star was vastly overpriced, drastically out of date, and generally sub-par. I do not recommend this hotel to anyone.

The hotel is a bit run down. Bathrooms are old, hallway walls are cracked, and the parking under the hotel is inconvenient. But the location, the pool, and the beach are wonderful. All in all, it was OK.

We enjoyed our stay because of the relaxing beach view and friendliness of the employees. The hotel is also situated close to the shopping areas.

Good & relax

Very good! Very good place to relax with your family.

Okey good

We arrived early in the morning so we waited 5 hours to check in, that was understandable as the hotel was pretty full. But guess what was greeting me when i first stepped into my room? A cockroach!!! The room was smelly and dated with a noisy AC. The only upside was the view of Tumon Bay is nice. Another issue happened on the last night i stayed, i have paid and reserved the room for 3 nights thru Agoda, but frontdesk called me to ask me to show them my confirmation again as they only see 2 nights' reservation. I went down and showed them the confirmation, but my key card was blocked still when i return after dinner. The receiptionist shown no apologies at all! Stay Hyatt or Lotte if you dont concern the budget.

Hotel doesn't have free wi-fi in the rooms.

It was generally ok however this hotel lacks a personnel in answering querries via email. I have emailed 5 times given by AGoda to no avail. The hotel is quite old, it needs a little renovation and painting. Bathroom fixtures needs to be replaced.

Quiet and cozy hotel. All staff were very nice. Rooms are big enough, and the view from the room is fantastic. I liked the body cleanser stuff which are the famous spa brand(Thann - Thai spa brand) products. There were many US soldiers in the hotel, I guess they were taking holiday too. The beach was beautiful. Of course, more expensive hotels like Fiesta and Hyatt have better and wider beach, but I loved the beach here. You can enjoy kayaking and snorkelling anytime, and you can see so many fish everywhere. Just one thing to remember. There're not many choices of food around here. Personally, I recommend Jamaican restaurant just across the street. :)

Really enjoyed staying at the hotel, lovely beach and good location!

I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.

The hotel lobby is spectacular and provides a warm welcome. The staff is also beyond kind, helpful and welcoming. Unfortunately only some of the hotel has been updated and the rooms that have not been are beyond disappointing. Luckily, we were moved to a new room making our stay much more enjoyable. The BBQ at the beach hut was delicious and the resort provides access to kayaks, snorkel gear and much more at no additional cost. Mostly couples s if you are looking for a quiet getaway, this might be a great choice for you.

The room was clean but needed updating which isn't the biggest problem for me. The beds were comfortable and had clean sheets. The lighting wasn't very bright but you didn't need it until it was dark and then it was okay. The room wasn't a big deal because you don't really spend that much time there because the island was beautiful! The amenities at this hotel are lacking to say the least and the customer service was horrible. We tried to order room service at 10:30pm one night and the kitchens were closed even though the menu said 11:00pm. The front desk was not able to help me schedule any activities and when I asked them to call a cab they said they had but one never showed up. When I did call and order room service it took almost 2 hours to get it delivered and it was not completely cooked. The hotel is called a resort and spa but there is no spa. I wanted to book a massage but there was not an option for that. I am not one to complain about many things but this was the most frustrating and poor hotel that I have stayed in, especially for the price. I will not stay here again or recommend it to anyone.

Internet was very slow and almost unusable.

good, problem in documenting cost for customer as your system does not show dollars

It was just okay. I was annoyed that the Tumon Shuttle - the red shuttle bus - no longer stops at the hotel and we would have to go to the neighbouring PIC in order to ride on the bus or get off across PIC which is a bit of a walk back to the hotel.

We got the best value of our money. Beach view was excellent. The room was clean and had a pleasant smell.

Generally, happy with our 2 nites stay at Guam MArriott

We have book ocean view room but they upgrade us to ocean front suite for free. Huge room with big living room and superb ocean view. My wife loved it so much.

wonderful time! never though Guam is such a great place for vacation. sunshine, beach especial the sea water is the best! so clear like crystal and those fishes are colorful and fun. rent a car driving was a great experience. Hope the U.S military base could do something friendly to tourists, like visiting etc, that would encourage more tourists come and rich the island..

IT'S A NICE HOTEL WHICH IS AT A GOOD LOCATION,AND THE ROOM IS QUITE CLEAN AND COMFORTABLE. CAUSE THE ARRIVAL TIME AT GUM USUALLY TOO EARLY,IT'S PITY THAT THEY CAN'T PROVIDE EARLY CHECK IN.

it was not good for us bcz we were wating maybe 1 and half hours for got a room..

good international hotel

Great stay, no problems. Polite staff. Very clean and comfortable rooms. A little pricy but okay value. We only used the room, the pool and the beach. But the hotel had other amenities. The beach was small but had very good snorkeling. We loved feeding bread to the fish. Some beach equipment(e.g., fins, snorkels, masks, vests, etc...) and the beach/pool staff were awesome! We didn't like the late check-ins(3pm) especially since flights arrived/departed early in the morning, but that's Guam. We also didn't like having to pay for wifi in the room. That's ridiculous!

I loved it!!! Yahoo! Will keep on coming back to Guam! I consider it my second home. :)

We enjoyed our stay . The hotel was very close to the airport and to the beach. The staff was very friendly and accomodating, often going out of their way to assist us. We booked an Executive room which had free access to the executive lounge, and this was worth the additional cost.

Due to a flight delay, we arrived at the hotel after midnight. Thanks to a smooth check in we could quickly move and rest in rooms. However our rooms were not cleaned and made up in the following day because, according to staff, they do not clean rooms on the same day of check-in. I explained several times that we used the rooms and payed for the night. There were no apology, instead they arranged a cleaning after 19:00 p.m. I believe other customers on the same flights experienced the same treatment, and I believe the similar incidents occurred previously (flight delay, check in the following day) . International hotel should be able to cope with it properly. Besides, noisy sound every evening from the next hotel. Huge volume.

Its ok to stay this hotel as it price is middle and what you get is reasonble. Staff are nice but stupid. Didnt know how to handle unexpected issues. My room didnt get clean at the 3rd night and I remind them in the morning and evening. However, it still not clean when back to hotel at 2230. I went to the service counter and report, the staff reply is noce but still work "slow" and my room finally have some make up at 2350!!!

The Marriott was clean and comfortable, but nothing particularly special. It was close to the beach, but not particularly close to the shopping and restaurants in the main strip in Guam. The staff was very helpful and nice, but check in took a surprisingly long time.