Excellent 8.1
Based on 1028 reviews

Recent customer comments

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Excellent



based on 1028 reviews
  • Cleanliness 8.2
  • Facilities 7.7
  • Location 9.1
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.0
  • Food/Dining 7.1
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David from United Kingdom
Group
City View Twin
Stayed 3 nights in August 2016
Clean hotel in good location
Stayed in a room on 10th floor facing away from surfers, room was clean enough and good housekeeping but there were marks on the doors and walls which looked a bit strange. Room service food was average, cane quickly but was not really that warm. All in all though I would stay again. Didn't use the facilities so can't comment but pool looked decent
Reviewed August 30, 2016

geo from Australia
Business traveler
City View Twin
Stayed 2 nights in August 2016
could be better
people super nice building could be better
Reviewed August 22, 2016

Nur from Singapore
Family with teens
Ocean View Twin
Stayed 8 nights in August 2016
Good stay
Love our pleasant stay here. Enjoyed 9 nights in Gold Coast staying in this hotel. Great view (just like its name) , value for money and theres definitely nothing to complain about! Will be backkkkk
Reviewed August 14, 2016

Liam from Australia
Couple
High Ocean View King
Stayed 3 nights in August 2016
Gorgeous hotel 5/5 ! 👍🏽
Our stay was memorable, we'd definitely come back..
Reviewed August 09, 2016

Mrs from Australia
Couple
High Ocean View King
Stayed 5 nights in July 2016
Good Location
The view was great with morning sun 21st floor although you had to stand at the windows or on the small balcony for the view. The exhaust fan in the bathroom was noisy and went all night. . No free Wi-Fi in the rooms a bit outdated this day and age. Not much contact with staff a long wait at check in and not as knowledgeable about bus and timetables as expected. The room was cleaned well each day however they could have been more generous with the long life milk only placing 3 in the fridge. No mini bar or microwave and room temp can not be adjusted. The bed was comfortable and pillows great the lounge good size and comfortable. plenty of power points however had to disconnect clock radio to use medical equipment at night a spare point bedside would be helpful. Visited pool area but didn't swim water to cold, area a bit dated and out of the way. There was no restaurant open due to reno breakfast was served in functions room was not included in room so cost $25 was not impressed only one whole fruit available to take with you. we arrived a bit before 9am no fried eggs in warmer (scrambled and boiled where ) had to request one took 10 min just to see if one would be cooked, being told the cook was not in the kitchen . The 24hr corner store was next door selling day passes for transport, the tram stop was across the road very handy short stroll to the beach ,buses, cafes and shopping the best feature of the Hotel was location. Lift area was crowed when large groups arrived crowding the area for guests exiting the lifts had a very heavy large suitcase pushed into me falling against my leg bruising it.
Reviewed August 05, 2016

Brad from Australia
Group
Standard Twin City View Hotel on Sale
Stayed 3 nights in July 2016
Value for money
Good location, reasonable rooms.
Reviewed August 05, 2016

sau from Hong Kong
Group
Ocean View Twin
Stayed 5 nights in July 2016
Excellent!
We are happy with the service provided.
Reviewed August 05, 2016

Ke from China
Family with teens
Standard Twin City View Hotel on Sale
Stayed 8 nights in July 2016
summer holiday
stay for 1 week, nice hotel (facility is a bit old), great location and services
Reviewed August 05, 2016

prasad from Australia
Business traveler
King Room with City View
Stayed 1 night in August 2016
Not Worth at all...
Was served breakfast COLD and Coffee machine broken. TV did not work in the room either.
Reviewed August 03, 2016

Gareth from Australia
Couple
City View Twin
Stayed 4 nights in July 2016
Weekend stay
Good location Staff very helpful. Some of the room fixtures are a bit dated and worn
Reviewed August 02, 2016


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