Excellent 8.3
Based on 251 reviews

Recent customer comments

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based on 251 reviews
  • Cleanliness 8.6
  • Facilities 9.0
  • Location 9.0
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for money 7.6
  • Food/Dining 8.1
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Yojitha from Australia
Families with young children
Deluxe Room with Pyrmont View
Stayed one night in February 2016
All good, very comfortable room
Reviewed February 05, 2016

Jenny from Australia
Families with older children
2 Bedroom Apartment
Stayed 7 nights in January 2016
More 3* Motel than 4-5* Hotel
Arrived to extra $700 in surcharges (refundable at their leisure if no mini-bar etc used) undisclosed by either Agoda or Astral Residences itself even though they had had a phone conversation with me regarding additional charges for the roll out bed - one of the priciest on the market at $80 per night. It doesn't roll out either and only fits, fixed, in the living area between dining table and sparse living room seating. 2 bedroom residence on Level 12 very tired, old décor which went out with the 90's. Inadequate living room seating, ie. only 3 seats for 2 bedroom apartment. Sofa was so overused it dipped in the middle. 6 seater dining table but only 4 place settings in kitchen cupboard! Laundry door hanging off; both showers mouldy inside tiling and around floor and door tracks. Cigarette burn in net curtains even though non-smoking room. Every stick of furniture was scratched, chipped, stained, mismatched. Bedside table (only one for some reason) had bubbled where a glass had been left probably 10 years ago by the look of it. Carpets throughout hotel old and stained. Room service was great every day but there are no cleaning products known to man that can remove 20 odd years of use. Badly needs an upgrade and in colours other than brown! Staff were all very nice however and the location for Darling Harbour is great. Shame the inside of the Star doesn't match the outside or it's advertising.
Reviewed January 31, 2016

Rebecca from Hong Kong
2 Bedroom Apartment
Stayed 3 nights in September 2015
Good Location, good apartment
Good location if go to city and casino
Good location: it is convenient to go to the attractions in City.
Reviewed January 22, 2016

Don from Australia
Deluxe Room with Pyrmont View
Stayed 2 nights in January 2016
Location, Staff, room was clean
Reviewed January 09, 2016

michael from Australia
Families with young children
2 Bedroom Apartment
Stayed one night in December 2015
A bit disappointed
Food location view
Myself and my wife brought our daughter,son in law and the grand children for a pre Christmas stay We stayed in a 2 bedroom apartment in the astral towers area overlooking the city The room definitely did not look 5 star .just a couple of things that give you an idea The bathroom vanity frame obviously made from particle board was swollen and crumbling onto the floor adjacent the toilet Balcony was so dirty our granddaughter needed a complete change of clothes and a shower after crawling onto it The point being we booked and paid for a 5 star hotel and I feel it would be classed as 3 star at best We enjoyed the view the food in the surrounding outlets and the service staff were great But overall a bit disappointed
Reviewed December 26, 2015

Aquiles from Philippines
Solo travelers
Deluxe Room with Pyrmont View
Stayed one night in December 2015
accessible quality room and cleanliness
Reviewed December 25, 2015

Ross from Australia
Deluxe Room with City View
Stayed one night in December 2015
Nice hotel
Rooms, service, facilities
Reviewed December 19, 2015

Glenn from Australia
Deluxe Harbour View
Stayed 2 nights in December 2015
quick stay
location , the view and friendly service
Enjoyed my stay with great views over the habour and fantasic location. Ferries close by and a handy supermarket across the road.
Reviewed December 18, 2015

DALIP from India
Business travelers
Deluxe Room with City View
Stayed one night in November 2015
Good location
Good location, proximity to all areas, good sight to see
staff is cooperative but need to focus more on customers requirements. Location is very good and hotel has all near by facilities.
Reviewed December 18, 2015

Darren from Australia
Deluxe Room with Pyrmont View
Stayed one night in December 2015
overnight stay to shop in the city
location, casino, food
Good location to all of the city. Nice casino and good quality rooms
Reviewed December 16, 2015


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