Very good 8.0
Based on 1026 reviews

Verified traveler reviews

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Very good

based on 1026 reviews
  • Cleanliness 8.1
  • Facilities 7.5
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 7.6
  • Food/Dining 7.0
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Jon from Australia
Business travelers
Standard Queen Room
Stayed 2 nights in August 2015
Location, pillow selection, price
Reception had a sharp smell of sewerage or a burst toilet. Room had faint smell of vomit. Room sound proofing was a little dodgy. Continental buffet breakfast had good variety but the quality was mediocre. Busy trip for me so it was hard to let the hotel staff know so they could remediate.
Reviewed August 05, 2015

Gemma from United Kingdom
Standard Queen Room
Stayed 4 nights in July 2013
Good Location
Clean Room Location Staff
Great location. Plenty of helpful staff and very clean hotel with a nice room. Would stay again.
Reviewed August 03, 2015

Victoria from Australia
Standard Queen Room
Stayed 1 night in July 2015
a very enjoyable experience
the food, the staff service and the room comfort
It was great, the only fault is the position of the smoke detectors green light, it is always in your face when you sleep, the staff especially in the restaurant were fantastic and friendly, excellent service all around, will definitely stay there again
Reviewed August 01, 2015

Katrin from Germany
Families with older children
Standard 2 Double Beds
Stayed 5 nights in July 2015
clean sheets, feather pillow and great service from friendly staff
Toilet couldve been cleaner and bit stingy on tea coffee sugar etc but friendly helpful staff
Reviewed July 30, 2015

Mr from Australia
Business travelers
Stayed 3 nights in July 2015
check the view if that matters to you
location, good service from reception and concierge, good size room
Room itself was OK but worst view from a hotel room, onto dilapidated buildings, booked from pics overlooking city views. But told they were another $100, and especially as it had been booked through Agoda, and they had to pay commission to agoda. there was nothing they could do. It is also annoying that the Mercure website advertises rooms from$ 152, but that was not available. I had booked there as part of a business group recommendation, and understood that we were getting a special deal. But apparently my secretary did not make the booking direct, instead through Agoda. Other hotels have also said they allocated the worst rooms to bookings through any of the sites like agoda, last minute, etc. Even if they had better rooms empty. In fairness Mercure did give us a complimentary bottle of de bortoli wine, and a good bottle at that, not a cheapie
Reviewed July 25, 2015

KEO from United States
Business travelers
Stayed 3 nights in July 2015
Slow WIFI Great Location
Location, Staff and Service
I paid for the upgrade to the premium suite on the 13th floor. Everything was great except the WiFi. Since it wasn't free I assumed it would be high speed. That wasn't the case. Couldn't even stream 720P (HD) video from YouTube. Took literately forever. 480/360P were working ok. Informed the front desk several times about this and they said the problem was only at peak hours. For me it was all hours, morning and late night. I was downloading and streaming way faster on my 4G Vodafone network. Mgmt needs to fix this if they want to cater to tourists and business travelers. Or risk losing those non-group bookings.
Reviewed July 25, 2015

Kee from Singapore
Business travelers
Standard Queen Room
Stayed 3 nights in July 2015
Conveniently located hotel
Location, Location, Location
All was ideal, except the hotel should provide free Internet access in the guest room
Reviewed July 18, 2015

Matthew from Australia
Business travelers
Superior Queen Room
Stayed 1 night in July 2015
Hot water takes forever
Bed, Gym, Pool
Apart from the hot water in the shower taking at least 10 minutes to heat up, the hotel is fine.
Reviewed July 17, 2015

Kannika from Australia
Families with young children
Stayed 3 nights in July 2015
Reviewed July 15, 2015

LEOW from Singapore
Business travelers
Stayed 3 nights in July 2015
great reception service, large room, good location
good location, clean room, value for money
overall satisfied, carpark offered was reasonable at 35aud per day with unlimited entry
Reviewed July 12, 2015


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