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Lobby, Palace Downtown in Dubai
Deluxe Lake View Room - Bed, Palace Downtown in Dubai
a large building with a large clock on it, Palace Downtown in Dubai
a living room filled with furniture and a large window, Palace Downtown in Dubai
Swimming pool, Palace Downtown in Dubai
Swimming pool, Palace Downtown in Dubai
Fitness center, Palace Downtown in Dubai

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8.9

Excellent

2,847 reviews

2,847 reviews

View9
Food & Dining1
Check in/Check Out1
See map
See map

9.7

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Dubai Opera

70 m

Burj Khalifa - At The Top

200 m

Burj Park

210 m

Burj Khalifa

210 m

The Dubai Fountain

290 m

Popular landmarks
Dubai Aquarium & Underwater Zoo

620 m

The Dubai Mall

760 m

Dubai Creek

8.1 km

Wild Wadi Waterpark

10.5 km

Burj Al Arab

10.7 km

Closest landmarks
Mediclinic Dubai Mall

520 m

Kinokuniya Book Store

520 m

Dubai Aquarium & Underwater Zoo

620 m

Dubai Mall

670 m

La Cure Gourmande UAE

700 m

Palace Downtown

Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, PO Box 9770, Dubai, United Arab Emirates, Downtown Dubai, Dubai, United Arab Emirates, 9770 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Downtown Dubai, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

760 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

8 travelers have booked today.

Value for money8.1
Distance to city center20 km
Location rating9.7
Nearest airportDubai International Airport (DXB)
Distance to airport11.3 km

Rooms available at Palace Downtown

Excellent
Room comfort & quality

8.7

Palace Suite with Lake View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Fountain View Room
...
  • Room size: 51 m²/549 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Deluxe Lake View Room
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Palace Lake View Room
...
  • Room size: 51 m²/549 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Palace Fountain View Room
...
  • Room size: 51 m²/549 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Diplomatic Suite Lake View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Junior Suite Lake View
...
  • Room size: 70 m²/753 ft²
  • Lake view
  • 1 super king bed
Enter dates to see prices
Palace Suite with Fountain Views
...
  • Room size: 105 m²/1130 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Palace Suite Fountain View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Royal Suite
...
  • Room size: 106 m²/1141 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Palace Downtown?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Downtown?

Palace Downtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Downtown also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Palace Downtown has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Palace Downtown?

Start your mornings right, with the continental and buffet breakfast options offered at Palace Downtown. Adults can enjoy breakfast offered with an additional charge of 162 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Palace Downtown?

Palace Downtown features 03 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Palace Downtown?

Palace Downtown does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Palace Downtown?

Palace Downtown’s neighborhood is Downtown Dubai which includes popular restaurants such as Huqqa, Gia and Laduree.

What popular shopping places are close to Palace Downtown?

Palace Downtown is located in Downtown Dubai area which features shopping places such as The Dubai Mall, Gallery One Dubai Mall and Kinokuniya Book Store.

What are popular attractions near Palace Downtown?

Palace Downtown is located in Downtown Dubai area, which is famous for attractions such as The Dubai Fountain, Dubai Aquarium & Underwater Zoo and Burj Khalifa - At The Top.

See map

Explore the neighborhood

What people love about Palace Downtown

  • 10

    Exceptional
    Staff 

    "The staff was very friendly and the room was very clean."

    Mathijs

    |

    December 4, 2021

  • 10

    Exceptional
    Location

    "Very good location."

    Sherida

    |

    December 14, 2022

  • 9.2

    Exceptional
    Location

    "very good location, very nice hotel."

    Anne

    |

    July 24, 2022

Property ranking|Compared to 2,978 Dubai properties
See all rankings
Location score
9.7/10
Service score
9/10
Cleanliness score
9.2/10
Room comfort score
8.7/10
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Overall rating:

8.9

Excellent
2,847 reviews
Cleanliness
9.2
Facilities
9.1
Location
9.7
Read all reviews >
More about Palace Downtown

More about Palace Downtown

Palace Downtown

For travelers who want to take in the sights and sounds of Dubai, Palace Downtown is the perfect choice. Its convenient location right in the city center allows you more time to see all that Dubai has to offer. Enjoy more possibilities on your vacation at Palace Downtown, with its convenient location just 210 m from the Burj Khalifa.
Enjoy all that Palace Downtown has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Dubai is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Palace Downtown. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Palace Downtown provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Palace Downtown, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Palace Downtown. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Palace Downtown including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Palace Downtown. A relaxing end to every day is possible with a visit to the massage, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Palace Downtown, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Beat the hot weather with cooling water activities like non-motorized water sports. Family time on relaxed evenings is easy with the hotel's library. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Dubai. Be sure to visit The Dubai Fountain located 280 m away, an item on every checklist of those who travel to Dubai. Find that special item or souvenir that will commemorate your trip to Dubai at The Dubai Mall located 760 m away.


Reasons to stay here

Compared to other accommodations in Dubai, facilities here are rated higher than 99% of them.
Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 99% of accommodations in the city.

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Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

6 mentions

Swimming Pool

3 mentions

Food & Dining

2 mentions

Housekeeping

2 mentions

Languages spoken
  • English
  • Arabic
  • Bulgarian
  • Filipino
  • French
  • Hindi
  • Russian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
For the kids
  • Babysitting service
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Halal
  • Vegetarian
  • Full English/Irish
  • Buffet
Restaurants on site
Al Bayt
  • Cuisine: Middle Eastern, British
Thiptara
  • Cuisine: Thai
Ewaan
  • Cuisine: Middle Eastern
Asado
  • Cuisine: Argentinian

Location

Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, PO Box 9770, Dubai, United Arab Emirates, Downtown Dubai, Dubai, United Arab Emirates, 9770
Exceptional
Location

9.7

Airports
  • Dubai International Airport (DXB)
    11.3 km 32 min drive
  • Sharjah International Airport (SHJ)
    28.6 km 42 min drive
Public transportation
  • Business Bay Metro Station
    1.4 km 11 min drive
Hospital or clinic
  • Mediclinic Dubai Mall
    520 m 4 min drive
Shopping
  • The Dubai Mall
    760 m
Convenience store
  • Circle K
    290 m 3 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Burj Khalifa
    210 m
  • The Dubai Fountain
    290 m
  • Dubai Aquarium & Underwater Zoo
    620 m
  • The Dubai Mall
    760 m
  • Dubai Creek
    8.1 km
  • Wild Wadi Waterpark
    10.5 km
  • Burj Al Arab
    10.7 km
  • Ski Dubai
    11.5 km
  • Dubai Miracle Garden
    15.4 km
  • Atlantis Aquaventure Waterpark
    16.8 km
Nearby landmarks
  • Dubai Opera
    70 m
  • Burj Khalifa - At The Top
    200 m
  • Burj Park
    210 m
  • Burj Khalifa
    210 m
  • The Dubai Fountain
    290 m
  • Gallery One Dubai Mall
    400 m
  • Tehran Persian Carpet & Antiques
    410 m
  • Emaar Square
    520 m
  • Mediclinic Dubai Mall
    520 m
  • Kinokuniya Book Store
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An additional deposit of AED 500 per room per night will be required upon arrival for incidental charges.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee350 AED
  • Distance from city center20 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)162 AED
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges01
  • Number of floors06
  • Number of restaurants03
  • Number of rooms 242
  • Room voltage220
  • Year property opened2009

Property announcements

Child charges may apply and vary depending on property policy.

The Hotel has been awarded the prestigious Bureau Veritas’ Safeguard Label. Partnered with Boecker® for the highest sanitation protocols to ensure guest safety.

Free Tickets to Dubai Aquarium & Underwater Zoo and VR Park until September 30, 2021.

Reviews of Palace Downtown from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities9.1
Location9.7
Room comfort and quality8.7
Service9.0
Value for money8.1
High score for Dubai
Rating
9+ Exceptional (86)
8-9 Excellent (30)
7-8 Very Good (17)
6-7 Good (2)
<6 Below Expectation (11)
Time of the year
Mar - May (34)
Jun - Aug (44)
Sep - Nov (42)
Dec - Feb (26)
All guests (247)
All room types
All languages

Show reviews that mention 

Showing 146 verified guest comments
12345
10.0
Exceptional
Mathijs from Belgium
Couple
Deluxe Fountain View Room
Stayed 1 night in November 2021

Beautiful view”

We checked in much earlier than anticipated but they still gave us a room. Our room had a beautiful view. Out of all the top notch hotels we had in Dubai this view was most definitely the best! The fountain view room is definitely a must, it is unforgettable! The staff was very friendly and the room was very clean. I am looking forward to my next stay here!

Reviewed December 04, 2021

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10.0
Exceptional
hamera from United Kingdom
Group
Deluxe Fountain View Room
Stayed 1 night in March 2019

Loved it . Nothing like the view crazy to miss it . ”

Sensational view nothing like it . Watched the fountain show from the comfort of my room . The spa , breakfast , lunch all amazing and service absolutely fab . Reception and people at breakfast and lunch were so attentive it’s unbeleivable . Happy with my stay extended it .

Reviewed March 24, 2019

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9.6
Exceptional
Mohammed from United Arab Emirates
Couple
Stayed 1 night in March 2021

One of the best ever! ”

I really enjoyed my stay at this hotel. I've visited this place over the last years for dinning and used to love it, but it was my first time to try to stay in. It does really worth it. The hospitality here is at its best. The receptionist, Yana were outstanding and all the staff were lovely and friendly and are willing to help. The Fountains view from my room was great, it made my stay. All rooms were sanitized and the cleanliness was amazing. The mainyance at a very high level and I have to stay that the stay at such hotel is a must. I really encourage all people who are interested to stay in the downtown to try staying here, it is an experience. My favorite address hotel so far.

Reviewed March 15, 2021

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10.0
Exceptional
Nili from Kenya
Couple
Deluxe Lake View Room
Stayed 3 nights in September 2021

Beautiful experience ”

We had an incredible experience at the hotel. We were given a disable room to start with by mistake, the front seat were super helpful and gave us a better room to move to with spectacular views of the fountain. Location was incredible and the room was just magnificent. We will be coming back.

Reviewed September 12, 2021

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10.0
Exceptional
Delphine from France
Couple
Deluxe Room Fountain View - Double
Stayed 2 nights in May 2019

Good place to start in Dubai ”

Very good location near Dubai Mall. Very pleasant to see the Fountain even if it is partial view

Reviewed May 19, 2019

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Dear Delphine, It feels wonderful to hear your positive feedback of your stay experience at Palace Downtown. We are pleased that you liked our location and enjoyed the views of the fountain. We all hope that you give us another opportunity to delight you even more on your next stay. See you soon! With my best personal regards, Marianne Fitzgerald General Manager

Responded May 25, 2019
Palace Downtown
10.0
Exceptional
othman from Saudi Arabia
Couple
Deluxe Fountain View Room
Stayed 4 nights in January 2022

best ever”

Stunning view on fountain

Reviewed February 20, 2022

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9.2
Exceptional
fatimah from Saudi Arabia
Family with young children
Deluxe Lake View Room
Stayed 4 nights in August 2019

Wonderful ”

Location is good staff are polite. Upon check in the guy offered extra bed with no additional charge.i was also given a late check out at 0300 pm because my flight was at 0900 pm. Thanks! The coffee man Janaka was very polite and always smiling

Reviewed August 26, 2019

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Dear Fatimah, We are thrilled to read that you took away lasting memories of your time spent with us. Thank you so much for your kind words and recognition. We hope that it's not too long before we have the opportunity to welcome you back soon to Palace Downtown. Best wishes, Marianne Fitzgerald General Manager, Palace Downtown

Responded August 26, 2019
Palace Downtown
9.2
Exceptional
ANTON from Bangladesh
Business traveler
Deluxe Fountain View Room
Stayed 2 nights in March 2021

Good hotel with good view”

You can enjoy the fountain show from your balcony

Reviewed April 22, 2021

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Dear Anton, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager

Responded May 16, 2021
Palace Downtown
8.8
Excellent
CHIN from Malaysia
Family with young children
Deluxe Lake View Room
Stayed 2 nights in January 2020

Best location”

Good experience, good location, food is ok, view is amazing, shower is good, service is good. Overall an 8/10

Reviewed July 14, 2020

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Dear Chin, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager

Responded December 06, 2020
Palace Downtown
9.2
Exceptional
Ahmed from United Arab Emirates
Business traveler
Deluxe Fountain View Room
Stayed 2 nights in March 2020

Exceptional”

It was nice we need more Agoda cash back

Reviewed March 15, 2020

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8.4
Excellent
Shamsa
Solo traveler
Palace Lake View Room
Stayed 1 night in November 2019

The check in was very bad i had to wait and the lady there didnt know how to deal with an online ”

Booking , she made me wait to confirm everything

Reviewed November 09, 2019

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Dear Shamsa, Thank you for writing us a review of your experience at Palace Downtown. I'm saddened to hear that your experience with us fell short from your expectation. I have shared your comments with the team and we will take necessary actions to avoid re-occurrence. Thank you once again and we look forward to the opportunity to welcome your return in future at Palace Downtown. Best wishes, Marianne Fitzgerald General Manager, Palace Downtown

Responded November 10, 2019
Palace Downtown
4.4
Mohammed from Saudi Arabia
Couple
Junior Suite Lake View
Stayed 3 nights in June 2021

Very Bad Management and staff ”

I had several issue starting from the bellboy which i notice that he is not welling to take up the bags from the car then the strange reply from the front disc lady about our request to have classes to enable use the espresso machine she said we are not put any classes in the suite until it requested by the guest i don't how come we wil use it then and why its been their in the suite i believe they want us to drink by our hands one day we ordered cafe from the room service and they call us and ask us to make the payment becoz the staff will go it his home and we need to make the payment relay they not deserve any stars . the cleaning trolley usually a front of my suite i don't know but its seen to me no matter you got suite or higher classes room they treat you as nothing the sink not allwod the water to flow and no one of them how is clearing the suite every day took an action and fix it they will keep call you in the room or thy will knock door no relax for you, its clearly the staff looking for tips ز The fridge is broking from inside and no minibar product is available inside it they asked us to pay 1000 AD as deposit one my wife checked otherwise we need to make the payment for each order immediately it so noise if you plan for relax . they offer electronic request for any services but you need to wait for some time until they provide you the services . its seem to me the management of this hotel target specific nationality the list of channels is not even covered the regions one of the items in the list is AL Ahli club from Egypt which i am sure the customer from the same regions looking for the common news channels and programs channels. sadly the hotels was exaptational before but now its not deserve more than 3 stars. latterly the team from the front desk up to the cleaning must be change . i never had any hotel calling the customers and ask them to pay becoz they will go to HOME its so sham on them . not recommend to sta

Reviewed June 09, 2021

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9.3
Exceptional
Nailya from Kazakhstan
Business traveler
Deluxe Fountain View Room
Stayed 3 nights in June 2011

Lovely hotel, good service, great location”

close proximity to the dubai mall, fountain and burj khalifa

we stayed at the hotel for a week and loved our experience. the hotel itself resembles a palace from 1001 night. for those who have been to the madinat jumeirah, this hotel is like it's sister. but what makes it better, that it is newer, has access to the dubai mall and close proximity to the dubai financial centre. it also has a lovely souq (arabic market) nearby, where you can purchase souvenirs. the rooms are cozy, clean and tidy. the housekeeping service is good. the hotel also has a very nice outdoor pool area, with a views of the burj khalifa. we have booked the fountain view room and we truly enjoyed watching the fountains everyday, from our window! marvellous beauty! the only downside of our experience was the fact, when we firstly checked-in, we were assigned to a room on the first floor. which itself was lovely and the views were pretty good. but the hotel seem to have a problem with ants, as the first night we woke up after feeling little stings and bites of the insects. after contacting the front desk they've given us another room on the 3rd floor, which was great, most importantly without ants. the gym is small, but really well equipped, with 3 treadmills, couple of bikes and other workout machines. it even has some fancy training equipment, that apparently robbie williams uses for his weight-loss, so you might want to check that out :) overall i would recommend the hotel to any type of traveller!

Reviewed August 14, 2011

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9.3
Exceptional
Svetlana from Russia
Family with young children
Diplomatic Suite Lake View
Stayed 7 nights in October 2015

Great stay!”

Location, decor and the staff are the best!

We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.

Reviewed November 10, 2015

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8.7
Excellent
Michael from Indonesia
Family with young children
Deluxe Lake View Room
Stayed 3 nights in December 2011

Lovely hotel and great location! Love it!!”

Great architecture and design, walking distance to Dubai Mall and Soul Al Bahar. Great view of Burj Khalifa and The Dancing Fountain.

our family spend four days in the palace hotel old town in december 2011 and we had a wonderful experience and definitely would come back. i really like the feel of the hotel which shows the authenticity of arabic architecture. service was good. location is perfect! also, they had a wonderful christmas brunch in the hotel. the hotel is located right in front of souk al bahar, a traditional mall where they sell the local stuff and there are quite a number of restaurants in the mall. the hotel is also located right by the dancing fountain and burj khalifa (the tallest building in the world), so the view from hotel is gorgeous! it took about 5 minutes to walk to dubai mall and the walk is beautiful, the view and the fountain. this hotel is highly recommended for those traveller who want to stay in a great hotel with reasonable rate and conveniently located. there are also a few restaurants inside the hotel. the thai restaurant is really good and its facing the dancing fountain. the steak house is also one of the best in dubai. also, i was really surprised because it was free of charge to use the internet in the business center, and also it was free to print anything related to the hotel or your boarding pass. you don't find this in any other hotel. we really enjoyed our stay in this hotel. two thumbs up!!

Reviewed January 06, 2012

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9.3
Exceptional
Danielle from United States
Couple
Palace Lake View Room
Stayed 1 night in April 2014

I was amazed at my good fortune”

Beautiful Arabian ambiance, excellent location, terrific buffet and restaurants

My sister was coming to visit me from the States so I really wanted to Stay in a hotel that would have an Arabian influence in its decor and ambiance. As the driver was taking me to the hotel, we drove by a hotel that I thought Would be just perfect because of the excellent proximity to the Dubai Mall And the Arabian look of the hotel. I asked the driver to give me the name of the hotel So that I could remember it for my next visit and I was more than enthused To learn it was the very hotel I had booked! I was greeted by an Ivan at the Front Desk who was so gracious in showing me to my room and also gave me A delightful tour of the hotel. His attention to making sure I had all the information I needed just reassured me that I was in good hands and I could not have Selected a better place to introduce my sister to Dubai. This is truly the place I Will I be staying upon my next visit and the every other one after that. The personable and attentive staff was the icing on the cake. Thanks again To Ivan.

Reviewed April 18, 2014

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8.3
Excellent
Ahmed from Saudi Arabia
Family with young children
Stayed 5 nights in July 2009

Lovely Holliday”

Nice design with lovely lobby area. Rooms were fine with good view on the lake & also visible for the fountain.
Service generally was fare. Rooms’ area & the quality of beds’ mattresses were poor.

The location of The Palace Old Town Hotel is really attractive to me on this period of the year as Dubai climate is hot & humid. It is close by one of the largest shopping centers, Dubai Mall “only 4 minutes walking”. The hotel has a nice design with lovely lobby area. Rooms have a good view on the lake & also visible for the fountain, but their area is small & the quality of beds’ mattresses were poor. Service generally was fare. Comparing with other hotels at the same level with The Palace rate, for my opinion, it is the best choice.

Reviewed July 26, 2009

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9.0
Exceptional
Hussain from Saudi Arabia
Couple
Stayed 5 nights in July 2009

Very Good Hotel”

The hotel was amazing. The room was big and very clean specially the bath room.
The catel along with coffee and tea are complimentary. However, you need to ask for it. Also, the bed was not that comfortable to me. The matrix was very soft where I like strong matrixes.

The hotel was very fancy, clean, and new. The staff over there was good. The view from the rooms is beatiful. You can see the lake, swiming pool, Dubai tower, dubai foundation. The location is excellent where it is 5 minutes walking from Dubai mall which is new and huge mall. I might stay in this hotel next time I go to Dubai.

Reviewed July 27, 2009

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9.3
Exceptional
christine from Australia
Family with teens
Deluxe Lake View Room
Stayed 1 night in June 2014

Fabulous, luxurious ”

2 min walk to Dubai mall,

Overnight in Dubai and wanted to be in easy access of shops. So The Palace certainly was that. 2 min walk over to the Dubai Mall, watched the fountain show from the Thai Restaurant (a number of times) great view of the Burg Khalifa.

Reviewed July 01, 2014

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9.7
Exceptional
Trudy from United Kingdom
Couple
Diplomatic Suite Lake View
Stayed 1 night in May 2012

Loved everything about it”

Architecture, setting, location and staff

we had a lovely decorated suite with fantastic views of the burj khalifa and the fountain displays in the evening. from the moment the taxi turns the corner this hotel has the wow factor. check in was quick, we were escorted directly to our room unlike many hotels where you are left to wander the corridors, the breakfast was truly amazing. ok yes, pricey but we really felt we were staying in dubai rather than a high rise which could have been in any other city.

Reviewed May 14, 2012

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