Free Wi-Fi in all rooms!
|Value for money||8.0|
|Distance to city center||20 km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||11.6 km|
Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Palace Downtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 350. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Downtown also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Palace Downtown has a car park right on site for maximum convenience. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.
Palace Downtown does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"Beautiful property in a great location."
October 8, 2017
"Amazing staff and location"
August 11, 2018
"The best hotel"
March 5, 2017
Strategically situated in the city of Dubai, this hotel is within the proximity of the Dubai World Trade Center, shopping mall, and area attractions. Boasting 242 guestrooms and suites, all are tastefully furnished, decorated in a Middle Eastern theme, and equipped with modern amenities for guests’ utmost comfort. Guests can dine at the on-site restaurants where delicious French and Thai cuisines are served. Offering spacious meeting rooms, guests can organize their private or public events at the hotel. With a pleasant atmosphere and quality lodging, Palace Downtown is an ideal place to stay.
"You get a spectacular view of the Burj Khalifa here."
November 12, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Lovely hotel, good service, great location”
we stayed at the hotel for a week and loved our experience. the hotel itself resembles a palace from 1001 night. for those who have been to the madinat jumeirah, this hotel is like it's sister. but what makes it better, that it is newer, has access to the dubai mall and close proximity to the dubai financial centre. it also has a lovely souq (arabic market) nearby, where you can purchase souvenirs. the rooms are cozy, clean and tidy. the housekeeping service is good. the hotel also has a very nice outdoor pool area, with a views of the burj khalifa. we have booked the fountain view room and we truly enjoyed watching the fountains everyday, from our window! marvellous beauty! the only downside of our experience was the fact, when we firstly checked-in, we were assigned to a room on the first floor. which itself was lovely and the views were pretty good. but the hotel seem to have a problem with ants, as the first night we woke up after feeling little stings and bites of the insects. after contacting the front desk they've given us another room on the 3rd floor, which was great, most importantly without ants. the gym is small, but really well equipped, with 3 treadmills, couple of bikes and other workout machines. it even has some fancy training equipment, that apparently robbie williams uses for his weight-loss, so you might want to check that out :) overall i would recommend the hotel to any type of traveller!
We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.
Lovely hotel and great location! Love it!!”
our family spend four days in the palace hotel old town in december 2011 and we had a wonderful experience and definitely would come back. i really like the feel of the hotel which shows the authenticity of arabic architecture. service was good. location is perfect! also, they had a wonderful christmas brunch in the hotel. the hotel is located right in front of souk al bahar, a traditional mall where they sell the local stuff and there are quite a number of restaurants in the mall. the hotel is also located right by the dancing fountain and burj khalifa (the tallest building in the world), so the view from hotel is gorgeous! it took about 5 minutes to walk to dubai mall and the walk is beautiful, the view and the fountain. this hotel is highly recommended for those traveller who want to stay in a great hotel with reasonable rate and conveniently located. there are also a few restaurants inside the hotel. the thai restaurant is really good and its facing the dancing fountain. the steak house is also one of the best in dubai. also, i was really surprised because it was free of charge to use the internet in the business center, and also it was free to print anything related to the hotel or your boarding pass. you don't find this in any other hotel. we really enjoyed our stay in this hotel. two thumbs up!!
I was amazed at my good fortune”
My sister was coming to visit me from the States so I really wanted to Stay in a hotel that would have an Arabian influence in its decor and ambiance. As the driver was taking me to the hotel, we drove by a hotel that I thought Would be just perfect because of the excellent proximity to the Dubai Mall And the Arabian look of the hotel. I asked the driver to give me the name of the hotel So that I could remember it for my next visit and I was more than enthused To learn it was the very hotel I had booked! I was greeted by an Ivan at the Front Desk who was so gracious in showing me to my room and also gave me A delightful tour of the hotel. His attention to making sure I had all the information I needed just reassured me that I was in good hands and I could not have Selected a better place to introduce my sister to Dubai. This is truly the place I Will I be staying upon my next visit and the every other one after that. The personable and attentive staff was the icing on the cake. Thanks again To Ivan.
The location of The Palace Old Town Hotel is really attractive to me on this period of the year as Dubai climate is hot & humid. It is close by one of the largest shopping centers, Dubai Mall “only 4 minutes walking”. The hotel has a nice design with lovely lobby area. Rooms have a good view on the lake & also visible for the fountain, but their area is small & the quality of beds’ mattresses were poor. Service generally was fare. Comparing with other hotels at the same level with The Palace rate, for my opinion, it is the best choice.
Very Good Hotel”
The hotel was very fancy, clean, and new. The staff over there was good. The view from the rooms is beatiful. You can see the lake, swiming pool, Dubai tower, dubai foundation. The location is excellent where it is 5 minutes walking from Dubai mall which is new and huge mall. I might stay in this hotel next time I go to Dubai.
Fabulous, luxurious ”
Overnight in Dubai and wanted to be in easy access of shops. So The Palace certainly was that. 2 min walk over to the Dubai Mall, watched the fountain show from the Thai Restaurant (a number of times) great view of the Burg Khalifa.
Loved everything about it”
we had a lovely decorated suite with fantastic views of the burj khalifa and the fountain displays in the evening. from the moment the taxi turns the corner this hotel has the wow factor. check in was quick, we were escorted directly to our room unlike many hotels where you are left to wander the corridors, the breakfast was truly amazing. ok yes, pricey but we really felt we were staying in dubai rather than a high rise which could have been in any other city.
The Palace Old Town”
The hotel is right in front of the Burj Khalifa; the now tallest building in the world at 828m. We were there for the opening ceremony and watch the fireworks from the hotel restaurant. The buffet was exceptionally good and the service very friendly. We really enjoyed staying in this beautiful hotel; the decor is superbe. Just like living in a old Arabian fort. The location is fantastic as it is just next to the Dubai Mall and a souk which offers a great choice of cafes and restaurants.
Location, relaxation, quality food, ”
Be sure to get a room with a fountain/Burj Khalifa view (it's worth the extra money). The restaurant manager (Mr Wael) and his team delivered fabuous meals, cocktails and service. The Thai restaurant on site has a delicious Thai green curry (vegetarian option available). Housekeeping do a great job. Concierge will book all of your adventures. Relax by the pool and ask for a Piña Colada (not yet on the menu), they are the best. Great live entertainment on selected nights in the restaurant. Beautiful property in a great location. A 10 minute walk to Dubai Mall/Burj Khalifa via "The Address" and in air conditioning 90% of the way. Expensive all round but worth it.
Fantastic nice hotel”
lovely hotel with a fantastic staff. clean rooms, comfortable surroundings. very nice arabic. felt like in 1001 nights fairytales. great cozy surroundings by the pool in the evening. right down to the fountain, located on the walking legs to dubai mall. many cafes nearby, fantastic area.
excellent location with spacious room”
this is my second stay and i would love to stay in this hotel whenever i visit dubai. i have already recommended this hotel to my very close business partner from england
Great location especially in Summer”
Stayed here 3 nights in a fountain view room on the ground floor. Great place to stay and a short aircon walk to The Dubai Mall. This place has it all but alcohol is very expensive.
very nice place”
close to the dubai mall, beautiful hotel with great staff. the only problem we had was no hot water which apparantely is switched off at 1 pm till 5 pm. as credit to the hotel they switched it on once we called
Fantastic Hotel right next to the mall and Burj Khalifa”
The staff was incredible, easy check-in and check-out, location was perfect next to the Dubai Mall and a great view of the Burj Khalifa. Two thumbs up.
Perfect location + stylish + Good service”
One of the best hotels in Dubai, and great location for shopping, the restaurants are nice with lots of choices of menus.
Good place to start in Dubai ”
Very good location near Dubai Mall. Very pleasant to see the Fountain even if it is partial view
Dear Delphine, It feels wonderful to hear your positive feedback of your stay experience at Palace Downtown. We are pleased that you liked our location and enjoyed the views of the fountain. We all hope that you give us another opportunity to delight you even more on your next stay. See you soon! With my best personal regards, Marianne Fitzgerald General Manager
Every thing was amazing, we spent our honeymoon in palace hotel , they changed our reservation from room to suite and prepared it for the honeymoon, it was the first time for us and it's not the last 👍🏻
Indeed a Palace”
Loved our stay at the Palace. Great hotel indeed a 5 star hotel with everything u need in room and hotel. Excellent location. Wonderful breakfast. Good spa.
Fantastic Hotel in the best position”
Beyond superlatives, this is the best hotel to stay in Dubai.