8.9
Excellent
/10
(194 reviews)See what guests said
View5
Check in/Check Out1
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9.7
Exceptional
Location rating score
Exceptional location
Parking
FREE
Popular landmarks
Burj Khalifa190 m
Dubai Fountains290 m
The Dubai Mall670 m
Wild Wadi Waterpark10.49 km
Mall of the Emirates11.3 km
Dolphin Bay16.49 km
Aquaventure Water Park17.03 km
Dubai Marina Walk17.7 km
IBN Battuta Mall22.78 km
Gurunanak Darbar Sikh Temple24.7 km
Nearby landmarks
Burj Khalifa190 m
The Dubai Fountain260 m
Dubai Fountains290 m
At The Top370 m
Gallery One400 m
Mozaiic Art Gallery400 m
Tehran Persian Carpet & Antiques410 m
Gallery One Dubai Mall470 m
Mediclinic Dubai Mall520 m
Kinokuniya Book Store520 m
Palace Downtown
Deluxe Lake View Room Palace Downtown
Lobby Palace Downtown
Swimming pool Palace Downtown
See all 65 photos
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5-star Hotel
Free Wi-Fi

Palace Downtown

Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, PO Box 9770, Dubai, United Arab Emirates, Downtown Dubai, Dubai, United Arab Emirates, 9770 - See map
Wellness activities
Spa & Beauty
Fitness & Pool
"The Thai restaurant on site has a delicious Thai green curry (vegetarian option available)."
Meagan - October 8, 2017
Exceptional reputation
Recommended by 95% of guests
Exceptional cleanliness
9.2 rating for cleanliness
Exceptional facilities on premise
9.0 facilities on premise
Exceptional service
9.0 rating for service
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Dubai every 2 minutes on Agoda.com
Value for money8.0
Distance to city center20 km
Location rating9.7
Nearest airportDubai International Airport (DXB)
Distance to airport11.6 km

Rooms available at Palace Downtown

8.7
Excellent
Room comfort & quality
Diplomatic Suite Lake View
Diplomatic Suite Lake View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Fountain View Room
Deluxe Fountain View Room
...
  • Room size: 51 m²/549 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Royal Suite
Royal Suite
...
  • Room size: 106 m²/1141 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Lake View Room
Deluxe Lake View Room
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Palace Suite with Lake View
Palace Suite with Lake View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Palace Fountain View Room
Palace Fountain View Room
...
  • Room size: 51 m²/549 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Palace Suite Fountain View
Palace Suite Fountain View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Junior Suite Lake View
Junior Suite Lake View
...
  • Room size: 70 m²/753 ft²
  • Lake view
  • 1 super king bed
Enter dates to see prices
Palace Lake View Room
Palace Lake View Room
...
  • Room size: 51 m²/549 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Palace Suite with Lake View
Palace Suite with Lake View
...
  • Room size: 105 m²/1130 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Palace Downtown?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Downtown?

Palace Downtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 350. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Downtown also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Palace Downtown has a car park right on site for maximum convenience. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Palace Downtown?

Palace Downtown does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Palace Downtown

  • 8.8
    Excellent
    Location

    "Beautiful property in a great location."

    Meagan

    |

    October 8, 2017

  • 10.0
    Exceptional
    Staff 

    "Amazing staff and location"

    Jeonghwa

    |

    August 11, 2018

  • 9.6
    Exceptional

    "The best hotel"

    Sarah

    |

    March 5, 2017

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Location score
9.7/10
Review score - United States
9.5/10
Service score
9.0/10
Cleanliness score
9.2/10
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
98
%
of Dubai properties
Better than
98
%
of Dubai properties
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Overall rating:
8.9
Excellent
194 reviews
Cleanliness
9.2
Facilities
9.0
Location
9.7
Read all reviews >
What travelers say they love:
Great live entertainment on selected nights in the restauran...
Meagan from Australia
Couple
More about Palace Downtown

More about Palace Downtown

Strategically situated in the city of Dubai, this hotel is within the proximity of the Dubai World Trade Center, shopping mall, and area attractions. Boasting 242 guestrooms and suites, all are tastefully furnished, decorated in a Middle Eastern theme, and equipped with modern amenities for guests’ utmost comfort. Guests can dine at the on-site restaurants where delicious French and Thai cuisines are served. Offering spacious meeting rooms, guests can organize their private or public events at the hotel. With a pleasant atmosphere and quality lodging, Palace Downtown is an ideal place to stay.

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Most talked about facilities

Breakfast
6 mentions
Swimming Pool
3 mentions
Food & Dining
2 mentions
Housekeeping
2 mentions

What they offer

8.0
Very good

"You get a spectacular view of the Burj Khalifa here."

Stephanie

|

November 12, 2017

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Al Bayt
Cuisine:Middle Eastern, British
Thiptara
Cuisine:Thai
Ewaan
Cuisine:Middle Eastern
Asado
Cuisine:Argentinian

Nearby restaurants

Arabic cuisine
Arabic cuisine
Nine7One
1.4 km Arabic, Asian, Gluten Free
Al Khayma at Dubai Marine Beach Resort
4.4 km Arabic, Halal, Lebanese
The Market Place
4.7 km Arabic, Asian, Halal
American cuisine
American cuisine
Baker & Spice
410 m American, Cafe, Gluten Free
Ketchup Restaurant
420 m American, Grill, Steakhouse
Steaky
500 m American, Steakhouse
Mediterranean cuisine
Mediterranean cuisine
The Kana Cafe
1.4 km Mediterranean
Level Seven
2.5 km Mediterranean
Baku Caspian restaurant and cafe
6.0 km Mediterranean

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Palace Downtown from real guests

Provided by verified guests of Agoda
Agoda Reviews (194)Booking.com Reviews (2170)
8.9
/
10
Cleanliness9.2
Facilities9.0
Location9.7
Room comfort and quality8.7
Service9.0
Value for money8.0
High score for Dubai
Rating
9+ Exceptional (69)
8-9 Excellent (27)
7-8 Very Good (17)
6-7 Good (2)
<6 Below Expectation (8)
Time of the year
Mar - May (30)
Jun - Aug (37)
Sep - Nov (33)
Dec - Feb (23)
Don't miss out!Users are booking a place in Dubai every 2 minutes on Agoda.com
All guests (194)
All room types
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Show reviews that mention 

Showing 123 verified guest comments
12345
9.3
Exceptional
Nailya from Kazakhstan
Business traveler
Deluxe Fountain View Room
Stayed 3 nights in June 2011

Lovely hotel, good service, great location”

close proximity to the dubai mall, fountain and burj khalifa

we stayed at the hotel for a week and loved our experience. the hotel itself resembles a palace from 1001 night. for those who have been to the madinat jumeirah, this hotel is like it's sister. but what makes it better, that it is newer, has access to the dubai mall and close proximity to the dubai financial centre. it also has a lovely souq (arabic market) nearby, where you can purchase souvenirs. the rooms are cozy, clean and tidy. the housekeeping service is good. the hotel also has a very nice outdoor pool area, with a views of the burj khalifa. we have booked the fountain view room and we truly enjoyed watching the fountains everyday, from our window! marvellous beauty! the only downside of our experience was the fact, when we firstly checked-in, we were assigned to a room on the first floor. which itself was lovely and the views were pretty good. but the hotel seem to have a problem with ants, as the first night we woke up after feeling little stings and bites of the insects. after contacting the front desk they've given us another room on the 3rd floor, which was great, most importantly without ants. the gym is small, but really well equipped, with 3 treadmills, couple of bikes and other workout machines. it even has some fancy training equipment, that apparently robbie williams uses for his weight-loss, so you might want to check that out :) overall i would recommend the hotel to any type of traveller!

Reviewed August 14, 2011
9.3
Exceptional
Svetlana from Russia
Family with young children
Diplomatic Suite Lake View
Stayed 7 nights in October 2015

Great stay!”

Location, decor and the staff are the best!

We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.

Reviewed November 10, 2015
8.7
Excellent
Michael from Indonesia
Family with young children
Deluxe Lake View Room
Stayed 3 nights in December 2011

Lovely hotel and great location! Love it!!”

Great architecture and design, walking distance to Dubai Mall and Soul Al Bahar. Great view of Burj Khalifa and The Dancing Fountain.

our family spend four days in the palace hotel old town in december 2011 and we had a wonderful experience and definitely would come back. i really like the feel of the hotel which shows the authenticity of arabic architecture. service was good. location is perfect! also, they had a wonderful christmas brunch in the hotel. the hotel is located right in front of souk al bahar, a traditional mall where they sell the local stuff and there are quite a number of restaurants in the mall. the hotel is also located right by the dancing fountain and burj khalifa (the tallest building in the world), so the view from hotel is gorgeous! it took about 5 minutes to walk to dubai mall and the walk is beautiful, the view and the fountain. this hotel is highly recommended for those traveller who want to stay in a great hotel with reasonable rate and conveniently located. there are also a few restaurants inside the hotel. the thai restaurant is really good and its facing the dancing fountain. the steak house is also one of the best in dubai. also, i was really surprised because it was free of charge to use the internet in the business center, and also it was free to print anything related to the hotel or your boarding pass. you don't find this in any other hotel. we really enjoyed our stay in this hotel. two thumbs up!!

Reviewed January 06, 2012
9.3
Exceptional
Danielle from United States
Couple
Palace Lake View Room
Stayed 1 night in April 2014

I was amazed at my good fortune”

Beautiful Arabian ambiance, excellent location, terrific buffet and restaurants

My sister was coming to visit me from the States so I really wanted to Stay in a hotel that would have an Arabian influence in its decor and ambiance. As the driver was taking me to the hotel, we drove by a hotel that I thought Would be just perfect because of the excellent proximity to the Dubai Mall And the Arabian look of the hotel. I asked the driver to give me the name of the hotel So that I could remember it for my next visit and I was more than enthused To learn it was the very hotel I had booked! I was greeted by an Ivan at the Front Desk who was so gracious in showing me to my room and also gave me A delightful tour of the hotel. His attention to making sure I had all the information I needed just reassured me that I was in good hands and I could not have Selected a better place to introduce my sister to Dubai. This is truly the place I Will I be staying upon my next visit and the every other one after that. The personable and attentive staff was the icing on the cake. Thanks again To Ivan.

Reviewed April 18, 2014
8.3
Excellent
Ahmed from Saudi Arabia
Family with young children
Stayed 5 nights in July 2009

Lovely Holliday”

Nice design with lovely lobby area. Rooms were fine with good view on the lake & also visible for the fountain.
Service generally was fare. Rooms’ area & the quality of beds’ mattresses were poor.

The location of The Palace Old Town Hotel is really attractive to me on this period of the year as Dubai climate is hot & humid. It is close by one of the largest shopping centers, Dubai Mall “only 4 minutes walking”. The hotel has a nice design with lovely lobby area. Rooms have a good view on the lake & also visible for the fountain, but their area is small & the quality of beds’ mattresses were poor. Service generally was fare. Comparing with other hotels at the same level with The Palace rate, for my opinion, it is the best choice.

Reviewed July 26, 2009
9.0
Exceptional
Hussain from Saudi Arabia
Couple
Stayed 5 nights in July 2009

Very Good Hotel”

The hotel was amazing. The room was big and very clean specially the bath room.
The catel along with coffee and tea are complimentary. However, you need to ask for it. Also, the bed was not that comfortable to me. The matrix was very soft where I like strong matrixes.

The hotel was very fancy, clean, and new. The staff over there was good. The view from the rooms is beatiful. You can see the lake, swiming pool, Dubai tower, dubai foundation. The location is excellent where it is 5 minutes walking from Dubai mall which is new and huge mall. I might stay in this hotel next time I go to Dubai.

Reviewed July 27, 2009
9.3
Exceptional
christine from Australia
Family with teens
Deluxe Lake View Room
Stayed 1 night in June 2014

Fabulous, luxurious ”

2 min walk to Dubai mall,

Overnight in Dubai and wanted to be in easy access of shops. So The Palace certainly was that. 2 min walk over to the Dubai Mall, watched the fountain show from the Thai Restaurant (a number of times) great view of the Burg Khalifa.

Reviewed July 01, 2014
9.7
Exceptional
Trudy from United Kingdom
Couple
Diplomatic Suite Lake View
Stayed 1 night in May 2012

Loved everything about it”

Architecture, setting, location and staff

we had a lovely decorated suite with fantastic views of the burj khalifa and the fountain displays in the evening. from the moment the taxi turns the corner this hotel has the wow factor. check in was quick, we were escorted directly to our room unlike many hotels where you are left to wander the corridors, the breakfast was truly amazing. ok yes, pricey but we really felt we were staying in dubai rather than a high rise which could have been in any other city.

Reviewed May 14, 2012
10.0
Exceptional
Mario from France
Couple
Stayed 3 nights in January 2010

The Palace Old Town”

Beautiful hotel; remarkable quality; great location! The service is exceptionally friendly and the buffet at the restaurant is fantastic!
None

The hotel is right in front of the Burj Khalifa; the now tallest building in the world at 828m. We were there for the opening ceremony and watch the fireworks from the hotel restaurant. The buffet was exceptionally good and the service very friendly. We really enjoyed staying in this beautiful hotel; the decor is superbe. Just like living in a old Arabian fort. The location is fantastic as it is just next to the Dubai Mall and a souk which offers a great choice of cafes and restaurants.

Reviewed January 10, 2010
8.8
Excellent
Meagan from Australia
Couple
Deluxe Fountain View Room
Stayed 3 nights in October 2017

Location, relaxation, quality food, ”

Be sure to get a room with a fountain/Burj Khalifa view (it's worth the extra money). The restaurant manager (Mr Wael) and his team delivered fabuous meals, cocktails and service. The Thai restaurant on site has a delicious Thai green curry (vegetarian option available). Housekeeping do a great job. Concierge will book all of your adventures. Relax by the pool and ask for a Piña Colada (not yet on the menu), they are the best. Great live entertainment on selected nights in the restaurant. Beautiful property in a great location. A 10 minute walk to Dubai Mall/Burj Khalifa via "The Address" and in air conditioning 90% of the way. Expensive all round but worth it.

Reviewed October 08, 2017
10.0
Exceptional
Anne from Denmark
Business traveler
Deluxe Lake View Room
Stayed 2 nights in April 2012

Fantastic nice hotel”

Fantastic location.

lovely hotel with a fantastic staff. clean rooms, comfortable surroundings. very nice arabic. felt like in 1001 nights fairytales. great cozy surroundings by the pool in the evening. right down to the fountain, located on the walking legs to dubai mall. many cafes nearby, fantastic area.

Reviewed April 24, 2012
9.0
Exceptional
fuad from Saudi Arabia
Business traveler
Deluxe Fountain View Room
Stayed 3 nights in August 2012

excellent location with spacious room”

advantage of being in the vacinity of the dancing water

this is my second stay and i would love to stay in this hotel whenever i visit dubai. i have already recommended this hotel to my very close business partner from england

Reviewed August 31, 2012
9.6
Exceptional
Murray from Australia
Couple
Deluxe Fountain View Room
Stayed 3 nights in September 2018

Great location especially in Summer”

Stayed here 3 nights in a fountain view room on the ground floor. Great place to stay and a short aircon walk to The Dubai Mall. This place has it all but alcohol is very expensive.

Reviewed September 17, 2018
8.7
Excellent
Aneta from Poland
Couple
Deluxe Lake View Room
Stayed 2 nights in August 2011

very nice place”

traditional fitout, very helpful employees

close to the dubai mall, beautiful hotel with great staff. the only problem we had was no hot water which apparantely is switched off at 1 pm till 5 pm. as credit to the hotel they switched it on once we called

Reviewed September 06, 2011
10.0
Exceptional
MARCOS from Germany
Couple
Deluxe Fountain View Room
Stayed 3 nights in October 2015

Fantastic Hotel right next to the mall and Burj Khalifa”

The staff was incredible, easy check-in and check-out, location was perfect next to the Dubai Mall and a great view of the Burj Khalifa. Two thumbs up.

Reviewed May 26, 2016
9.7
Exceptional
IBRAHIM from Qatar
Couple
Deluxe Lake View Room
Stayed 2 nights in March 2012

Perfect location + stylish + Good service”

Nice design and nice staff

One of the best hotels in Dubai, and great location for shopping, the restaurants are nice with lots of choices of menus.

Reviewed March 22, 2012
10.0
Exceptional
Delphine from France
Couple
Deluxe Room Fountain View - Double
Stayed 2 nights in May 2019

Good place to start in Dubai ”

Very good location near Dubai Mall. Very pleasant to see the Fountain even if it is partial view

Reviewed May 19, 2019

Dear Delphine, It feels wonderful to hear your positive feedback of your stay experience at Palace Downtown. We are pleased that you liked our location and enjoyed the views of the fountain. We all hope that you give us another opportunity to delight you even more on your next stay. See you soon! With my best personal regards, Marianne Fitzgerald General Manager

Responded May 25, 2019
Palace Downtown
9.2
Exceptional
MOHAMMAD from Kuwait
Couple
Deluxe Fountain View Room
Stayed 2 nights in July 2017

Exceptional”

Every thing was amazing, we spent our honeymoon in palace hotel , they changed our reservation from room to suite and prepared it for the honeymoon, it was the first time for us and it's not the last 👍🏻

Reviewed July 30, 2017
10.0
Exceptional
Mohammed from Kuwait
Couple
Palace Lake View Room
Stayed 3 nights in October 2014

Indeed a Palace”

Luxury , breakfast, location

Loved our stay at the Palace. Great hotel indeed a 5 star hotel with everything u need in room and hotel. Excellent location. Wonderful breakfast. Good spa.

Reviewed October 27, 2014
10.0
Exceptional
Timothy from Australia
Couple
Deluxe Lake View Room
Stayed 6 nights in March 2011

Fantastic Hotel in the best position”

Position, ambience, service, style, food etc.

Beyond superlatives, this is the best hotel to stay in Dubai.

Reviewed March 15, 2011
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Palace Downtown
|Excellent 8.9
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  • Exceptional location
  • Burj Khalifa
  • Business Bay Metro Station is within 1.39 km