Palace Downtown
Palace Downtown
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8.0
Very good

"You get a spectacular view of the Burj Khalifa here."

Stephanie

|

November 12, 2017

Deluxe - Guestroom Palace Downtown
Deluxe - Guestroom
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Lobby Palace Downtown
Lobby
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Swimming pool Palace Downtown
Swimming pool
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Fitness center Palace Downtown
Fitness center
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See map Palace Downtown
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Exceptional
Location
9.6
See all 6 photos Palace Downtown
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What guests are saying:
Words can't be enough
Ali from Kuwait
Couple
Loved our stay at the Palace. Great hotel indeed a 5 star hotel with everything u need in room and hotel. Excellent location. Wonderful breakfast. Good spa.
Mohammed from Kuwait
Couple
Awesome; it can't be better.
Abdulwahab from Saudi Arabia
Family with young children
Absolutely fantastic. The staff was the most friendly and helpful we have ever come across. Nothing was too much effort and they were all very well versed in English
Ruhan from Australia
Couple
Most comfortable bed I have ever slept in! It was a palace.
Lisa from Australia
Couple
Overnight in Dubai and wanted to be in easy access of shops. So The Palace certainly was that. 2 min walk over to the Dubai Mall, watched the fountain show from the Thai Restaurant (a number of times) great view of the Burg Khalifa.
christine from Australia
Family with teens
Really enjoyable, only problem was that I couldn't bear to leave after 4 nights there!
Jonathan from Singapore
Family with teens
this is my second stay and i would love to stay in this hotel whenever i visit dubai. i have already recommended this hotel to my very close business partner from england
fuad from Saudi Arabia
Business traveler
Excellent
From 147 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.1
Recommended by 93% of guests
Value for money7.9
Distance to city center20 km
Location rating9.6
Nearest airportDubai International Airport (DXB)
Distance to airport11.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.7
Excellent
Room comfort & quality
Royal Suite
Royal Suite
...
  • Room size: 106 m²/1141 ft²
  • Lake view
  • 1 super king bed
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Palace Suite with Lake View
Palace Suite with Lake View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
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Diplomatic Suite Lake View
Diplomatic Suite Lake View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
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Deluxe Fountain View
Deluxe Fountain View
...
  • Room size: 51 m²/549 ft²
  • Lagoon view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed
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Palace Room
Palace Room
...
  • Room size: 51 m²/549 ft²
  • Lagoon view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 70 m²/753 ft²
  • Lake view
  • 1 super king bed
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Palace Suite Fountain View
Palace Suite Fountain View
...
  • Room size: 105 m²/1130 ft²
  • Lake view
  • 1 king bed
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Palace Lake View Room
Palace Lake View Room
...
  • Room size: 51 m²/549 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Imperial Suite
Imperial Suite
...
  • Balcony/terrace
  • Shower and bathtub
  • 4 super king beds
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More about Palace Downtown

More about Palace Downtown

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Nine7One
1.4 km Arabic, Asian, Gluten Free
Al Khayma at Dubai Marine Beach Resort
4.4 km Arabic, Halal, Lebanese
The Market Place
4.7 km Arabic, Asian, Halal
American cuisine
American cuisine
Baker & Spice
410 m American, Cafe, Gluten Free
Ketchup Restaurant
420 m American, Grill, Steakhouse
Steaky
500 m American, Steakhouse
Mediterranean cuisine
Mediterranean cuisine
The Kana Cafe
1.4 km Mediterranean
Level Seven
2.5 km Mediterranean
Baku Caspian restaurant and cafe
6.0 km Mediterranean

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (147)Booking.com Reviews (2268)
8.8
/
10
Cleanliness9.1
Facilities8.7
Location9.6
Room comfort and quality8.7
Service8.9
Value for money7.9
Provided by verified guests of Agoda
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All guests (147)
All room types
Showing 106 verified guest comments
12345
8.0
Excellent
Stephanie from Singapore
Couple
Palace Lake View Room
Stayed 2 nights in November 2017
Good location next to Dubai Fountain and Dubai Mall”
You get a spectacular view of the Burj Khalifa here. There is only 1 thing we felt could have been improved and that was the service from staff at breakfast place. We had to ask for our tea 3x before it came. Should not happen for the price of this hotel
Reviewed November 12, 2017
9.2
Exceptional
MOHAMMAD from Kuwait
Couple
Deluxe Fountain View
Stayed 2 nights in July 2017
Exceptional”
Every thing was amazing, we spent our honeymoon in palace hotel , they changed our reservation from room to suite and prepared it for the honeymoon, it was the first time for us and it's not the last 👍🏻
Reviewed July 30, 2017
10.0
Exceptional
Mario from France
Couple
Stayed 3 nights in January 2010
The Palace Old Town”
Beautiful hotel; remarkable quality; great location! The service is exceptionally friendly and the buffet at the restaurant is fantastic!
None
The hotel is right in front of the Burj Khalifa; the now tallest building in the world at 828m. We were there for the opening ceremony and watch the fireworks from the hotel restaurant. The buffet was exceptionally good and the service very friendly. We really enjoyed staying in this beautiful hotel; the decor is superbe. Just like living in a old Arabian fort. The location is fantastic as it is just next to the Dubai Mall and a souk which offers a great choice of cafes and restaurants.
Reviewed January 10, 2010
4.4
Muhammad from Pakistan
Family with young children
Deluxe
Stayed 5 nights in June 2018
Staff was rude and not helpful”
Stayed for 5 nights and one of worst experience ever. Staff was typical rude and even house keeping was very rude to everyone. Complained to manager and then service got better but should have done it without complaint. There are much better hotels with cheaper price. Do not stay here.
Reviewed November 04, 2018
Dear Muhammad, Thank you for taking time to share your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. I read your feedback with great distress and it is very disappointing to know that we have failed to deliver up to your expectations. Please be assured that this is surely not the Palace experience that we want to extend to our guests and the satisfaction of all our guests is our utmost priority, I have thoroughly shared your feedback with the team and rest assured corrective measures have already been taken to avoid any such experiences to our guests in the future. Having said so we hope you will forgive us this time and give us another opportunity to serve you at our best in the near future. Best regards David Simon General Manager
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Palace Downtown
9.6
Exceptional
Murray from Australia
Couple
Deluxe Fountain View
Stayed 3 nights in September 2018
Great location especially in Summer”
Stayed here 3 nights in a fountain view room on the ground floor. Great place to stay and a short aircon walk to The Dubai Mall. This place has it all but alcohol is very expensive.
Reviewed September 17, 2018
8.8
Excellent
Meagan from Australia
Couple
Deluxe Fountain View
Stayed 3 nights in October 2017
Location, relaxation, quality food, ”
Be sure to get a room with a fountain/Burj Khalifa view (it's worth the extra money). The restaurant manager (Mr Wael) and his team delivered fabuous meals, cocktails and service. The Thai restaurant on site has a delicious Thai green curry (vegetarian option available). Housekeeping do a great job. Concierge will book all of your adventures. Relax by the pool and ask for a Piña Colada (not yet on the menu), they are the best. Great live entertainment on selected nights in the restaurant. Beautiful property in a great location. A 10 minute walk to Dubai Mall/Burj Khalifa via "The Address" and in air conditioning 90% of the way. Expensive all round but worth it.
Reviewed October 08, 2017
5.6
Fahad from Kuwait
Family with young children
Palace Lake View Room
Stayed 2 nights in May 2016
Never again”
It was a big disappointment. When we first got there the reception said that we dont have a reservation although the reservation confirmed throw agoda and credit. They decided without any approval to provide another room on a different and cheaper hotel which i rejected. After almost 2 hours of waiting and arguing. They finally gave us ( a smoking ) room which smell really bad specially with a 4 years daughter with me. All on all it wasn't a five star hotel treatment.
Reviewed May 15, 2016
8.7
Excellent
Khaled from Jordan
Couple
Palace Lake View Room
Stayed 2 nights in November 2015
Luxury, Location, service BUT ”
Luxury, Location, Service
It was a very nice stay. the hotel's location and facilities are perfect. My only, but to me very important unfortunately, VERY cold water at all times of the day. For some reason, there was never hot water in the shower. Also, the rooms were relatively cold and adjusting the temperature control in the room did not do much.
Reviewed December 01, 2015
9.3
Exceptional
Svetlana from Russia
Family with young children
Diplomatic Suite Lake View
Stayed 7 nights in October 2015
Great stay!”
Location, decor and the staff are the best!
We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.
Reviewed November 10, 2015
9.3
Exceptional
christine from Australia
Family with teens
Deluxe
Stayed 1 night in June 2014
Fabulous, luxurious ”
2 min walk to Dubai mall,
Overnight in Dubai and wanted to be in easy access of shops. So The Palace certainly was that. 2 min walk over to the Dubai Mall, watched the fountain show from the Thai Restaurant (a number of times) great view of the Burg Khalifa.
Reviewed July 01, 2014
9.3
Exceptional
Danielle from United States
Couple
Palace Lake View Room
Stayed 1 night in April 2014
I was amazed at my good fortune”
Beautiful Arabian ambiance, excellent location, terrific buffet and restaurants
My sister was coming to visit me from the States so I really wanted to Stay in a hotel that would have an Arabian influence in its decor and ambiance. As the driver was taking me to the hotel, we drove by a hotel that I thought Would be just perfect because of the excellent proximity to the Dubai Mall And the Arabian look of the hotel. I asked the driver to give me the name of the hotel So that I could remember it for my next visit and I was more than enthused To learn it was the very hotel I had booked! I was greeted by an Ivan at the Front Desk who was so gracious in showing me to my room and also gave me A delightful tour of the hotel. His attention to making sure I had all the information I needed just reassured me that I was in good hands and I could not have Selected a better place to introduce my sister to Dubai. This is truly the place I Will I be staying upon my next visit and the every other one after that. The personable and attentive staff was the icing on the cake. Thanks again To Ivan.
Reviewed April 18, 2014
8.0
Excellent
Desmond from Australia
Couple
Deluxe
Stayed 4 nights in October 2012
Great location - oasis in heat of Dubai”
Relaxing pool in Arabian inspired setting
We stayed here for 4 nights on way home from Europe tour. It was a great place to recharge our batteries although pricey as is Dubai generally. Thai restaurant was exceptional with fantastic mix of flavours.
Reviewed October 17, 2012
10.0
Exceptional
Basem from Saudi Arabia
Couple
Deluxe
Stayed 2 nights in October 2012
lovely”
location
its a lovely hotel with good location. very clean room and i would come back again and again to this hotel. people who will reserve in this hotel must differntial between and standard room as the hotel has two diffenrent styles (delux and appartment) and both are clean and in a good level
Reviewed October 16, 2012
6.0
marc from Australia
Solo traveler
Deluxe Fountain View
Stayed 2 nights in October 2012
Great location, poor service”
Location and view
Let down a lovely location with a lack of attention to detail and abrupt attitude. Over 30 min to check in, when I asked the guy in the suit how much longer he said, "he told you it's being made ready". Referring to the guy that was completing our checking in but had actually started serving another customer. When I said I haven't been told anything he then jumped into action. You can't tarnish the entire hotel on the abrupt attitude of one staff member, but that was only the first experience. The second was I had to ring 2 twice over 16 hours about laundry that needed picking up. The third was I had left the room at 8am and returned to the room at 3:10pm, room unmade. The fourth was I needed a new entry key as I left them in the room. When I asked the guy in a suit standing near the front desk all he said was "ID, you must show ID". He could see that I wasn't happy being spoken to in this tone he then tried to recover the situation by explaining why he asked for ID. Even though the gent behind the counter had recognised me from the day before. There were a couple of more poor points but I think you get the message
Reviewed October 09, 2012
9.7
Exceptional
Trudy from United Kingdom
Couple
Diplomatic Suite Lake View
Stayed 1 night in May 2012
Loved everything about it”
Architecture, setting, location and staff
we had a lovely decorated suite with fantastic views of the burj khalifa and the fountain displays in the evening. from the moment the taxi turns the corner this hotel has the wow factor. check in was quick, we were escorted directly to our room unlike many hotels where you are left to wander the corridors, the breakfast was truly amazing. ok yes, pricey but we really felt we were staying in dubai rather than a high rise which could have been in any other city.
Reviewed May 14, 2012
10.0
Exceptional
Anne from Denmark
Business traveler
Deluxe
Stayed 2 nights in April 2012
Fantastic nice hotel”
Fantastic location.
lovely hotel with a fantastic staff. clean rooms, comfortable surroundings. very nice arabic. felt like in 1001 nights fairytales. great cozy surroundings by the pool in the evening. right down to the fountain, located on the walking legs to dubai mall. many cafes nearby, fantastic area.
Reviewed April 24, 2012
9.7
Exceptional
Andreas from Cyprus
Couple
Deluxe
Stayed 2 nights in February 2012
"Lovely hotel and service with a smile"”
the thai restaurant . the pool side. and the scenery
the stay was very pleasant and the staff gave us excellent service with full smiles and eagerness to help every time. the entertainment was arabic and presented the belly dancing in the first night and arabic singing the second night. the quality of the tv reception in the room 118 was not satisfactory but as we have not spent so much time in the room was not so but. the tv has to be improved to perfection for the standard of this hotel.
Reviewed February 13, 2012
8.7
Excellent
Michael from Indonesia
Family with young children
Deluxe
Stayed 3 nights in December 2011
Lovely hotel and great location! Love it!!”
Great architecture and design, walking distance to Dubai Mall and Soul Al Bahar. Great view of Burj Khalifa and The Dancing Fountain.
our family spend four days in the palace hotel old town in december 2011 and we had a wonderful experience and definitely would come back. i really like the feel of the hotel which shows the authenticity of arabic architecture. service was good. location is perfect! also, they had a wonderful christmas brunch in the hotel. the hotel is located right in front of souk al bahar, a traditional mall where they sell the local stuff and there are quite a number of restaurants in the mall. the hotel is also located right by the dancing fountain and burj khalifa (the tallest building in the world), so the view from hotel is gorgeous! it took about 5 minutes to walk to dubai mall and the walk is beautiful, the view and the fountain. this hotel is highly recommended for those traveller who want to stay in a great hotel with reasonable rate and conveniently located. there are also a few restaurants inside the hotel. the thai restaurant is really good and its facing the dancing fountain. the steak house is also one of the best in dubai. also, i was really surprised because it was free of charge to use the internet in the business center, and also it was free to print anything related to the hotel or your boarding pass. you don't find this in any other hotel. we really enjoyed our stay in this hotel. two thumbs up!!
Reviewed January 06, 2012
8.7
Excellent
Aneta from Poland
Couple
Deluxe
Stayed 2 nights in August 2011
very nice place”
traditional fitout, very helpful employees
close to the dubai mall, beautiful hotel with great staff. the only problem we had was no hot water which apparantely is switched off at 1 pm till 5 pm. as credit to the hotel they switched it on once we called
Reviewed September 06, 2011
9.3
Exceptional
Nailya from Kazakhstan
Business traveler
Deluxe Fountain View
Stayed 3 nights in June 2011
Lovely hotel, good service, great location”
close proximity to the dubai mall, fountain and burj khalifa
we stayed at the hotel for a week and loved our experience. the hotel itself resembles a palace from 1001 night. for those who have been to the madinat jumeirah, this hotel is like it's sister. but what makes it better, that it is newer, has access to the dubai mall and close proximity to the dubai financial centre. it also has a lovely souq (arabic market) nearby, where you can purchase souvenirs. the rooms are cozy, clean and tidy. the housekeeping service is good. the hotel also has a very nice outdoor pool area, with a views of the burj khalifa. we have booked the fountain view room and we truly enjoyed watching the fountains everyday, from our window! marvellous beauty! the only downside of our experience was the fact, when we firstly checked-in, we were assigned to a room on the first floor. which itself was lovely and the views were pretty good. but the hotel seem to have a problem with ants, as the first night we woke up after feeling little stings and bites of the insects. after contacting the front desk they've given us another room on the 3rd floor, which was great, most importantly without ants. the gym is small, but really well equipped, with 3 treadmills, couple of bikes and other workout machines. it even has some fancy training equipment, that apparently robbie williams uses for his weight-loss, so you might want to check that out :) overall i would recommend the hotel to any type of traveller!
Reviewed August 14, 2011
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  • Exceptional location
  • Burj Khalifa
  • Business Bay Metro Station is within 1.4 km