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Good place to start in Dubai ”
Very good location near Dubai Mall. Very pleasant to see the Fountain even if it is partial view
Dear Delphine, It feels wonderful to hear your positive feedback of your stay experience at Palace Downtown. We are pleased that you liked our location and enjoyed the views of the fountain. We all hope that you give us another opportunity to delight you even more on your next stay. See you soon! With my best personal regards, Marianne Fitzgerald General Manager
Loved it . Nothing like the view crazy to miss it . ”
Sensational view nothing like it . Watched the fountain show from the comfort of my room . The spa , breakfast , lunch all amazing and service absolutely fab . Reception and people at breakfast and lunch were so attentive it’s unbeleivable . Happy with my stay extended it .
Good location next to Dubai Fountain and Dubai Mall”
You get a spectacular view of the Burj Khalifa here. There is only 1 thing we felt could have been improved and that was the service from staff at breakfast place. We had to ask for our tea 3x before it came. Should not happen for the price of this hotel
Every thing was amazing, we spent our honeymoon in palace hotel , they changed our reservation from room to suite and prepared it for the honeymoon, it was the first time for us and it's not the last 👍🏻
The Palace Old Town”
The hotel is right in front of the Burj Khalifa; the now tallest building in the world at 828m. We were there for the opening ceremony and watch the fireworks from the hotel restaurant. The buffet was exceptionally good and the service very friendly. We really enjoyed staying in this beautiful hotel; the decor is superbe. Just like living in a old Arabian fort. The location is fantastic as it is just next to the Dubai Mall and a souk which offers a great choice of cafes and restaurants.
Location, relaxation, quality food, ”
Be sure to get a room with a fountain/Burj Khalifa view (it's worth the extra money). The restaurant manager (Mr Wael) and his team delivered fabuous meals, cocktails and service. The Thai restaurant on site has a delicious Thai green curry (vegetarian option available). Housekeeping do a great job. Concierge will book all of your adventures. Relax by the pool and ask for a Piña Colada (not yet on the menu), they are the best. Great live entertainment on selected nights in the restaurant. Beautiful property in a great location. A 10 minute walk to Dubai Mall/Burj Khalifa via "The Address" and in air conditioning 90% of the way. Expensive all round but worth it.
It was a big disappointment. When we first got there the reception said that we dont have a reservation although the reservation confirmed throw agoda and credit. They decided without any approval to provide another room on a different and cheaper hotel which i rejected. After almost 2 hours of waiting and arguing. They finally gave us ( a smoking ) room which smell really bad specially with a 4 years daughter with me. All on all it wasn't a five star hotel treatment.
Luxury, Location, service BUT ”
It was a very nice stay. the hotel's location and facilities are perfect. My only, but to me very important unfortunately, VERY cold water at all times of the day. For some reason, there was never hot water in the shower. Also, the rooms were relatively cold and adjusting the temperature control in the room did not do much.
We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.
Fabulous, luxurious ”
Overnight in Dubai and wanted to be in easy access of shops. So The Palace certainly was that. 2 min walk over to the Dubai Mall, watched the fountain show from the Thai Restaurant (a number of times) great view of the Burg Khalifa.
I was amazed at my good fortune”
My sister was coming to visit me from the States so I really wanted to Stay in a hotel that would have an Arabian influence in its decor and ambiance. As the driver was taking me to the hotel, we drove by a hotel that I thought Would be just perfect because of the excellent proximity to the Dubai Mall And the Arabian look of the hotel. I asked the driver to give me the name of the hotel So that I could remember it for my next visit and I was more than enthused To learn it was the very hotel I had booked! I was greeted by an Ivan at the Front Desk who was so gracious in showing me to my room and also gave me A delightful tour of the hotel. His attention to making sure I had all the information I needed just reassured me that I was in good hands and I could not have Selected a better place to introduce my sister to Dubai. This is truly the place I Will I be staying upon my next visit and the every other one after that. The personable and attentive staff was the icing on the cake. Thanks again To Ivan.
Great location - oasis in heat of Dubai”
We stayed here for 4 nights on way home from Europe tour. It was a great place to recharge our batteries although pricey as is Dubai generally. Thai restaurant was exceptional with fantastic mix of flavours.
its a lovely hotel with good location. very clean room and i would come back again and again to this hotel. people who will reserve in this hotel must differntial between and standard room as the hotel has two diffenrent styles (delux and appartment) and both are clean and in a good level
Great location, poor service”
Let down a lovely location with a lack of attention to detail and abrupt attitude. Over 30 min to check in, when I asked the guy in the suit how much longer he said, "he told you it's being made ready". Referring to the guy that was completing our checking in but had actually started serving another customer. When I said I haven't been told anything he then jumped into action. You can't tarnish the entire hotel on the abrupt attitude of one staff member, but that was only the first experience. The second was I had to ring 2 twice over 16 hours about laundry that needed picking up. The third was I had left the room at 8am and returned to the room at 3:10pm, room unmade. The fourth was I needed a new entry key as I left them in the room. When I asked the guy in a suit standing near the front desk all he said was "ID, you must show ID". He could see that I wasn't happy being spoken to in this tone he then tried to recover the situation by explaining why he asked for ID. Even though the gent behind the counter had recognised me from the day before. There were a couple of more poor points but I think you get the message
Loved everything about it”
we had a lovely decorated suite with fantastic views of the burj khalifa and the fountain displays in the evening. from the moment the taxi turns the corner this hotel has the wow factor. check in was quick, we were escorted directly to our room unlike many hotels where you are left to wander the corridors, the breakfast was truly amazing. ok yes, pricey but we really felt we were staying in dubai rather than a high rise which could have been in any other city.
Fantastic nice hotel”
lovely hotel with a fantastic staff. clean rooms, comfortable surroundings. very nice arabic. felt like in 1001 nights fairytales. great cozy surroundings by the pool in the evening. right down to the fountain, located on the walking legs to dubai mall. many cafes nearby, fantastic area.
"Lovely hotel and service with a smile"”
the stay was very pleasant and the staff gave us excellent service with full smiles and eagerness to help every time. the entertainment was arabic and presented the belly dancing in the first night and arabic singing the second night. the quality of the tv reception in the room 118 was not satisfactory but as we have not spent so much time in the room was not so but. the tv has to be improved to perfection for the standard of this hotel.
Lovely hotel and great location! Love it!!”
our family spend four days in the palace hotel old town in december 2011 and we had a wonderful experience and definitely would come back. i really like the feel of the hotel which shows the authenticity of arabic architecture. service was good. location is perfect! also, they had a wonderful christmas brunch in the hotel. the hotel is located right in front of souk al bahar, a traditional mall where they sell the local stuff and there are quite a number of restaurants in the mall. the hotel is also located right by the dancing fountain and burj khalifa (the tallest building in the world), so the view from hotel is gorgeous! it took about 5 minutes to walk to dubai mall and the walk is beautiful, the view and the fountain. this hotel is highly recommended for those traveller who want to stay in a great hotel with reasonable rate and conveniently located. there are also a few restaurants inside the hotel. the thai restaurant is really good and its facing the dancing fountain. the steak house is also one of the best in dubai. also, i was really surprised because it was free of charge to use the internet in the business center, and also it was free to print anything related to the hotel or your boarding pass. you don't find this in any other hotel. we really enjoyed our stay in this hotel. two thumbs up!!
very nice place”
close to the dubai mall, beautiful hotel with great staff. the only problem we had was no hot water which apparantely is switched off at 1 pm till 5 pm. as credit to the hotel they switched it on once we called
Lovely hotel, good service, great location”
we stayed at the hotel for a week and loved our experience. the hotel itself resembles a palace from 1001 night. for those who have been to the madinat jumeirah, this hotel is like it's sister. but what makes it better, that it is newer, has access to the dubai mall and close proximity to the dubai financial centre. it also has a lovely souq (arabic market) nearby, where you can purchase souvenirs. the rooms are cozy, clean and tidy. the housekeeping service is good. the hotel also has a very nice outdoor pool area, with a views of the burj khalifa. we have booked the fountain view room and we truly enjoyed watching the fountains everyday, from our window! marvellous beauty! the only downside of our experience was the fact, when we firstly checked-in, we were assigned to a room on the first floor. which itself was lovely and the views were pretty good. but the hotel seem to have a problem with ants, as the first night we woke up after feeling little stings and bites of the insects. after contacting the front desk they've given us another room on the 3rd floor, which was great, most importantly without ants. the gym is small, but really well equipped, with 3 treadmills, couple of bikes and other workout machines. it even has some fancy training equipment, that apparently robbie williams uses for his weight-loss, so you might want to check that out :) overall i would recommend the hotel to any type of traveller!
The Palace The Old Town Hotel”
The location is great close to shopping and dining. The veiw of the Burj Khalifa is great from the swimming pool. The staff are nice and helpfull. The room is nicely equipped with coffee and tea makers.
Very Good Hotel”
The hotel was very fancy, clean, and new. The staff over there was good. The view from the rooms is beatiful. You can see the lake, swiming pool, Dubai tower, dubai foundation. The location is excellent where it is 5 minutes walking from Dubai mall which is new and huge mall. I might stay in this hotel next time I go to Dubai.
The location of The Palace Old Town Hotel is really attractive to me on this period of the year as Dubai climate is hot & humid. It is close by one of the largest shopping centers, Dubai Mall “only 4 minutes walking”. The hotel has a nice design with lovely lobby area. Rooms have a good view on the lake & also visible for the fountain, but their area is small & the quality of beds’ mattresses were poor. Service generally was fare. Comparing with other hotels at the same level with The Palace rate, for my opinion, it is the best choice.
Staff was rude and not helpful”
Stayed for 5 nights and one of worst experience ever. Staff was typical rude and even house keeping was very rude to everyone. Complained to manager and then service got better but should have done it without complaint. There are much better hotels with cheaper price. Do not stay here.
Dear Muhammad, Thank you for taking time to share your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. I read your feedback with great distress and it is very disappointing to know that we have failed to deliver up to your expectations. Please be assured that this is surely not the Palace experience that we want to extend to our guests and the satisfaction of all our guests is our utmost priority, I have thoroughly shared your feedback with the team and rest assured corrective measures have already been taken to avoid any such experiences to our guests in the future. Having said so we hope you will forgive us this time and give us another opportunity to serve you at our best in the near future. Best regards David Simon General Manager
The best hotel
Fantastic Hotel right next to the mall and Burj Khalifa”
The staff was incredible, easy check-in and check-out, location was perfect next to the Dubai Mall and a great view of the Burj Khalifa. Two thumbs up.
Everything is fine. Little bit walking distance to the Dubai mall.
Indeed a Palace”
Loved our stay at the Palace. Great hotel indeed a 5 star hotel with everything u need in room and hotel. Excellent location. Wonderful breakfast. Good spa.
Great location especially in Summer”
Stayed here 3 nights in a fountain view room on the ground floor. Great place to stay and a short aircon walk to The Dubai Mall. This place has it all but alcohol is very expensive.
very good location”
amazing staff and location
Almost all the hotels provides free booking and cancellation now a days. Due to some personal issues i could not travel to Dubai and asked them to cancel and refund the amount. But their reply was "its against our hotel policies." This incident was so strange for as a regular traveler. So i don't suggest The palace hotel as a comfortable place to stay for me.
The Palace Hotel, Dubai”
The room was never cleaned properly leaving dust on the tables. The service around by the swimming pool was the worst i have ever experianced in a 5 star hotel, waiting over 35 minutes for a bottle of water and having asked 3 times. I was told this was due to the lack of staffing. Everything was very very over priced
Beutiful Hotel with great services”
My experience in the Palace Old Town Hotel is very good. Staff are very helpful. Rooms are very convenient except the food which I did not like at all.
The buhaira lounge restaurant service and food was not good. I don't recommend any one to try it.”
The hotel services and views were good but the price was not worthing it . It was very expensive , you can have beach side hotels by such prices.
keep it up
keep it up
keep it up
The best hotel on downtown ”
almost perfect !”
at 2 min walking from Burj Khalifa. very nice prestation.
A wonderful and memorable one
Best hotel ever ”
It was nice except that I couldn't really appreciate the view of the fountain from my balcony, especially since the room I booked was fountain view deluxe.... real bummer
More than expected”
Words can't be enough
It can't be better”
Awesome; it can't be better.
What an experience!”
Absolutely fantastic. The staff was the most friendly and helpful we have ever come across. Nothing was too much effort and they were all very well versed in English
nice and worm ”
Luxury, opulence, Perfect Comfort”
Really enjoyable, only problem was that I couldn't bear to leave after 4 nights there!
Great location. Absolutely beautiful motel”
Most comfortable bed I have ever slept in! It was a palace.
excellent location with spacious room”
this is my second stay and i would love to stay in this hotel whenever i visit dubai. i have already recommended this hotel to my very close business partner from england
Perfect location + stylish + Good service”
One of the best hotels in Dubai, and great location for shopping, the restaurants are nice with lots of choices of menus.
Location & Services”
the hotel good at all but there is atree out side closed the view & take long time to check in
Fantastic Hotel in the best position”
Beyond superlatives, this is the best hotel to stay in Dubai.
Dear HAE, Thank you for choosing Palace Downtown. It is a pleasure to know that you enjoyed your stay with us. Looking forward to welcome you back. Best wishes, Marianne Fitzgerald General Manager
Bad service and view”
Bad stuff and slow service
A very nice hotel and situated very well for Dubai mall and the opera house. Great rooms and restraints and is a nice get away hotel for a break and relax.
Location is good other than that all normal”
I've been in a better hotel in dubai, with better rates and services
Enjoyed our stay, decent breakfast and nice pool set-up. Rooms were fine though our balcony was walled and quite high, not ideal if you want to sit out there
great location ”
it was very nice and lovely hotel also the location the hotel and service the breakfast was wondeffull but which be there more type of food
A wonderful and comfortable hotel to stay !”
It is fantastic. We travel to Nice and stop over Dubai. It is valuable to stay at this hotel. Our room are Palace lake view rooms. Good view with a comfortable room. Large bathroom and clean bed. We had dinner at Thiptara which can view the fountain show. Breakfast buffet at Ewaan with lots of choice of food. Great !!
Hotel de "mille et une nuit"”
Tolles Hotel in super Lage”
man bucht sich in diesem haus ein, wenn man den hot spot dubai mall richtig nutzen will. morgens ein frühstück im souk und dann entspannt durch die mall laufen. das hotel bietet alle vorzüge eines 5 stern hauses
Top Hotel in Top Lage”
Die Lage direkt am höchsten Haus der Welt (Burj Khalifa), der höchsten Fontäne der Welt und der größten Shopping-Mall zumindest von Dubai ist hervorragend. Dies verbunden mit dem arabischen Flair durch die Einrichtung und den Baustil in der nachgebauten alten Stadt ist unschlagbar.Auch die Speisen/Buffets des Haupt-Restaurants sind von hervorragender Qualität. Das Thai-Restaurant ist in den See mit der Fontäne gebaut, was die uneingeschränkte Sicht gewährleistet. Ein Top-Hotel, welches wir schon zum zweiten Mal besucht haben.
Ontzettend luxe en prachtig”
Een prachtig luxe hotel met alles erop en eraan. Het personeel is zeer beleefd en vriendelijk. Als je het hotel uitloopt kun je meteen de winkelcentra's in en ben je binnen no-time bij de dansende fontein. Wij gaan zeker nog eens terug!
Zeer goed hotel met vriendelijk personeel,”
het verbliojf was zeer goed personeel vriendelijk service ok zowel voor de kamers lobie en maaaltijden; Eeen negatief punt tijdens ons verblijf was met een het zwembad heel de dag door verschillende dagen 4 met een drilboor iets aan het afbreken het was niet plezierig aan het zwembad te vertoeven+=
バージュファリファも目の前に見えるし、ドバイモールもすぐ近くだし、最高のロケーションです。 何よりも、ホテルの敷地からドバイファンテインが鑑賞できるのが最高です。 ２泊しましたが、２０回以上のドバイファンテインを観ることができて大満足です。 お部屋は、アップグレーとしてちょっと高くついたけど、清潔で、広くて、バルコニーからはドバイファンテインも観れて最高でした。 水回りもしっかりしていたし、タオルも贅沢に使えました。 もし希望を言うとしたら、利用しやすいところに色んなプラグを利用できるコンセントを設けて欲しいと感じました。
Dear HIDEFUMI San, Thank you for staying at Palace Downtown and for taking the time to share this wonderful review. My team is more than pleased to know that you had a great stay experience with us and enjoyed the many aspects of our hotel including our location, fountain views, rooms and cleanliness. Your comments about the plug/charger is well received and will sure be taken into consideration for the satisfaction of our valued guests like you. We hope to have another opportunity to warmly welcome you back soon. With my best personal regards, Marianne Fitzgerald General Manager
三室しかない、ロイヤルスイートからは １８０度ビューでベランダから ドバイファウンテンが鑑賞できる。 水しぶきが 霧となって降り注ぐ距離。 部分的にドバイファウンテンが見える部屋も他にあるが、距離も遠く全体を見渡せないので、お勧めしません。
Dear Tatsuo San, Thank your for staying at Palace Downtown and for taking the time to share this wonderful feedback of your experience. We are pleased to know that you have enjoyed the fountain view from your room and had an overall great time with us. We appreciate your patronage and support. We all look forward to your return soon. With my best personal regards, Marianne Fitzgerald General Manager
到着が深夜だったのにも関わらず、スムーズにチェックインでき、むしろフロントやロビーがにぎやかで驚きました。 メトロ駅からは少し離れますが、ドバイ・モールにも歩いて行け、途中通るスーク・アル・ハバールは不思議でロマンチックな雰囲気を味わえます。 部屋もリネンも清潔でした。 部屋から外（中庭？）に出られ、プールを眺めながらコーヒー（いろいろ置いてあります）を飲めるところもよかったです。 また、砂漠ツアーの手配を頼んだところ、ホテルと提携のところは満員だったのに、別の会社を探してくれました。 皆さん親切でした。 ただ一点残念だったのは、シャワー室を使うと、洗面台のあたりまで水がいってしまうところです。 最初気づかなくて、スリッパが濡れてしまいました。 食事については利用していないのでわかりません。
fountain view room は 素晴らしい !”
私たちに許されるドバイ滞在時間は、トランジットの23時間。 7月の灼熱ドバイ対策で、ホテルをおさえ観光拠点とすることにしました。 早朝に到着したのにも関わらず「フライト時間でチェックアウトが早い（夜中の1時だった）あなたたちに今お部屋を用意します」と朝6時にチェックインさせてくれました！ このホテルは短い時間でバブルなドバイを満喫できる、最高なロケーションに あります。 ホテルは洗練され、サービスも行き届く５ツ星ホテルの名に相応しいものでありました。 部屋から見たファウンテンは忘れられません。 オススメします。