Palace Gate Hotel & Residence
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8.4
Excellent
/10
(335 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Wat Botum140 m
  • Cambodia - Vietnam Friendship Statue180 m
  • Samdech Hun Sen Garden180 m
  • Hong Kong Center230 m
  • Pencil Market270 m
  • Embassy of North Korea280 m
  • Spa Bliss370 m
  • Embassy of Singapore420 m
  • Independence Monument420 m
  • Lotus Silk430 m
  • Agoda Homes
    Free Wi-Fi

    Palace Gate Hotel & Residence

    No. 10B, St.264 ( Royal Palace) Near Wat Buttomtey, Sangkat Chakto Mukh, Phnom Penh, Cambodia - See map
    "Fantastic hotel, great location , amaizing pool and gym, good breakfast and incredible staff, fantastic views from our presidential suite, room spe..."
    Raul - August 27, 2018
    Exceptional comfort
    9.2 room quality and comfort
    Excellent cleanliness
    8.8 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    • Breakfast [free]

    • Air conditioning

    Property ranking|Compared to 1,338 Phnom Penh properties
    See all rankings
    Room comfort score
    9.2/10
    Room size
    70 sqm.
    Cleanliness score
    8.8/10
    Couples review score
    8.7/10
    Better than
    99
    %
    of Phnom Penh properties
    Bigger than
    97
    %
    of Phnom Penh properties
    Better than
    96
    %
    of Phnom Penh properties
    Better than
    96
    %
    of Phnom Penh properties
    Value for money8.4
    Distance to city center0.5 km
    Location rating8.7
    Nearest airportPhnom Penh International Airport (PNH) - Cambodia
    Distance to airport9.4 km

    Rooms available at Palace Gate Hotel & Residence

    9.2
    Exceptional
    Room comfort & quality
    Family Suite
    Family Suite
    ...
    • Room size: 110 m²/1184 ft²
    • River view
    • 2 double beds
    Enter dates to see prices
    Studio Twin Room
    Studio Twin Room
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 single bed and 1 queen be...
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    King Suite
    King Suite
    ...
    • Room size: 63 m²/678 ft²
    • Balcony/terrace
    • 1 queen bed
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    Presidential Suite
    Presidential Suite
    ...
    • Room size: 73 m²/786 ft²
    • Park view
    • 1 double bed and 1 queen be...
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    Studio Double Room
    Studio Double Room
    ...
    • Room size: 50 m²/538 ft²
    • Park view
    • 1 king bed
    Enter dates to see prices
    Family room Standard
    Family room Standard
    ...
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      Suite One Bed
      Suite One Bed
      ...
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        Suite Standard
        Suite Standard
        ...
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          Twin Superior City View
          Twin Superior City View
          ...
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            DOUBLE SUPERIOR CITY VIEW
            DOUBLE SUPERIOR CITY VIEW
            ...
              Enter dates to see prices

              What people love about Palace Gate Hotel & Residence

              • 8.8
                Excellent
                Location

                "Excellent hotel with very good location."

                Buddhika

                |

                January 1, 2019

              • 9.6
                Exceptional

                "Will definitely stay here again."

                William

                |

                March 29, 2018

              • 10.0
                Exceptional
                Staff 

                "Friendly staff both at reception and waiter Bunny in the dining Room was just the best."

                Stephen

                |

                June 29, 2018

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              More about Palace Gate Hotel & Residence

              More about Palace Gate Hotel & Residence

              6.4
              Good

              "Big room and cleanliness, it is good for staying longer ."

              ya K.

              |

              November 12, 2018

              An overview

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              What they offer

              8.4
              Excellent

              "Lovely hotel and would recommend it."

              Arthur

              |

              December 23, 2018

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of Palace Gate Hotel & Residence from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (335)Booking.com Reviews (291)
              8.4
              /
              10
              Cleanliness8.8
              Facilities8.0
              Location8.7
              Room comfort and quality9.2
              Service8.4
              Value for money8.4
              Rating
              9+ Exceptional (87)
              8-9 Excellent (35)
              7-8 Very Good (34)
              6-7 Good (9)
              <6 Below Expectation (19)
              Time of the year
              Mar - May (47)
              Jun - Aug (56)
              Sep - Nov (34)
              Dec - Feb (47)
              All languages
              All guests (335)
              All room types

              Show reviews that mention 

              Showing 184 verified guest comments
              12345
              9.2
              Exceptional
              Soma from Canada
              Family with teens
              Family Suite
              Stayed 5 nights in July 2019

              Great staff and service!”

              My kids and I stayed here for five nights in a family suite as our first stop on our Cambodia tour. The staff were very friendly and helpful, and did all they could to ensure our satisfaction. The room itself seemed as if it had been unused for some time, and could have used some simple general maintenance - dusting of shelves, rain shower did not work properly, and a door alarm that was quite finicky. But these things were minor because the service really was great. I asked for housekeeping to come up and pick up laundry, and they were there in less than three minutes! (I’ve had to wait almost half an hour at top rated hotels in North America!) Everyone, particularly the staff at the restaurant, was friendly and helpful. I would be happy to stay here again!

              Reviewed July 15, 2019
              3.2
              Thomas from United States
              Family with teens
              King Suite
              Stayed 3 nights in June 2019

              Front desk manager s rude and has no customer service experience ”

              Not a good place. Used to be a friendly place. My wife didn’t like the place however I booked it again for 3 days but the rudeness of the manager continued even though I had thought he was under stress the last time. The SOB was rude the last day we we were there. Bastard.

              Reviewed June 30, 2019
              4.8
              Thomas from United States
              Family with young children
              Family Suite
              Stayed 3 nights in June 2019

              A hotel from hell. ”

              Found drug paraphernalia’s in our room by my 2 years old. The front desk manager said it was a Chinese group and they were also entertaining women from the street. If this was the case why did they not clean our room. The front desk manager Vichek is extremely rude with village manners. I will never stay in this hotel again.

              Reviewed June 30, 2019
              9.2
              Exceptional
              Phala from United States
              Couple
              Presidential Suite
              Stayed 1 night in March 2019

              Was a pleasant stay.. lovely”

              The air-conditioner was very good.. very nice environment. The towels were clean and white one day, but the next was yellow, raggedy, and ripped, but the staffs were fast when we requested for new ones, although they gave us one with a stain on it. One thing that bother me was that they didn’t have a cloth towel to wipe your feet in the restroom. Other than the hotel staffs were helpful.

              Reviewed March 27, 2019
              9.6
              Exceptional
              GLORIA from United States
              Solo traveler
              Studio Twin Room
              Stayed 3 nights in March 2019

              A Pleasant surprise especially when saw neighborhood. But this is Cambodia”

              I was pleased with the room overall, clean, spacious and satisfactorily decorated. The whole place is as advertised in pictutes. The towels & bed linens were white and provided daily. Kitchen was a plus and as advertised had everything. I did not cook but microwave was used. Breakfast buffeted provided with hot a d cold. Omelets if wanted, juices,cold cereal and hot meats,etc. Disappointed with the restaurant's dinner menu which was basic & not much variety. Don't go by the online restaurant pictures, this was another hotel restaurant. I did not eat dinner at Chateau but did eat 1 night at the other restaurant,,Mealea. Awesome foods but high end. I would stay again if return to Cambodia. The view was to front with temple and Royal palace very close.

              Reviewed March 26, 2019
              6.4
              Good
              Akshay from Singapore
              Group
              Presidential Suite
              Stayed 4 nights in June 2018

              Good”

              Clean and neat. The only disadvantage is that it's not near a shopping mall or attractions. No issue though, as you can take grab everywhere. You will probably have to find places in town to eat as there's none nearby

              Reviewed May 29, 2019
              9.6
              Exceptional
              Weiqiang from Singapore
              Group
              Family Suite
              Stayed 3 nights in August 2018

              Luxury hotel in the centre of town”

              Beautiful and very spacious and comfortable rooms. Some rooms are practically apartments. Some minor faults in room but staff would fix them for you promptly. They can also help make bookings for tours and taxis and tuk tuks for you. Breakfast was okay - only one morning's breakfast was above standard. Room service menu was limited but all good choices. Overall, very good value for money. Would stay again

              Reviewed August 06, 2018

              Dear Weiqiang, Thank you for choosing and staying with us last time, more appreciated for wonderful review, On behalf team, we're delighted to spread and sharing this comment to and make more better on service. for breakfast recently has improved and changed to be standard. so kindly to be warm welcome you next booking. We look forward to hearing and seeing you again near future. Regards, Sam Ath

              Responded August 10, 2018
              Palace Gate Hotel & Residence
              8.0
              Excellent
              AUNG from Myanmar
              Group
              Studio Twin Room
              Stayed 4 nights in May 2018

              clean and spacious room ”

              location is ok with spacious room. less choice of breakfast items but taste is acceptable. Only one access key-card is provided even though we asked several times for another card. swimming is small and indoor at ground floor.

              Reviewed May 29, 2018
              9.6
              Exceptional
              Mandy from Australia
              Family with teens
              Presidential Suite
              Stayed 2 nights in January 2018

              Large room and helpful staff”

              We felt very welcomed by the staff. They spoke very good english and answered all our questions. The location is near the Palace and only a 5-10 min tuk tuk ride from the night market. The room was large and had 2 separate bedrooms, loungeroom and kitchen. Also used there washing machine

              Reviewed January 27, 2018

              Dear Mandy, We would appreciated for your review, we're pleased to welcome you again next vacation soon. to be shared and spreading this comment to team to make it's better and keeping good service according. Regards,

              Responded August 10, 2018
              Palace Gate Hotel & Residence
              9.6
              Exceptional
              Guy from Australia
              Business traveler
              Studio Twin Room
              Stayed 1 night in September 2017

              Great stay at a nice apartment hotel”

              This was my first third stay at this hotel. I stayed in the same room as on my previous stay, which is the one with twin beds (I also had a traveling companion on this stay) and kitchen. The room was comfortable as usual, although the sunlight can be very bright and intense in the morning so take care when opening the shades then. Breakfast was adequate, nothing special and the same as on the previous occasions I've stayed, but as an apartment building where many (perhaps most) guests are long-stayers, the hotel is more geared towards these guests who normally make their own breakfast or eat out instead.

              Reviewed September 15, 2017
              8.8
              Excellent
              Greg from Canada
              Business traveler
              Studio Double Room
              Stayed 3 nights in February 2017

              Excellent”

              I have stayed in a number of hotels around the riverfront area of Phnom Penh. This hotel is excellent and I recommend it. The only drawback is its location next to the Wat. On my first day the Wat was carrying out a fund raising and high volume solicitation was being broadcast all day. As my room overlooked the Wat it was very loud and I could not work in the room but after that one day, the rest of the stay was excellent.

              Reviewed February 24, 2017
              9.0
              Exceptional
              Lawrence from United States
              Business traveler
              Studio Double Room
              Stayed 3 nights in February 2016

              Great value.”

              Clean, new, spacious and good staff. All equipment is new and worked well.

              Excellent stay. There could be better dinning facilities - however the breakfast was good. This is a serviced apartment more than a typical hotel so it is understandable. The kitchen in my room was well appointed.

              Reviewed February 24, 2016
              10.0
              Exceptional
              LEE from Singapore
              Business traveler
              Studio Double Room
              Stayed 2 nights in June 2019

              Exceptional”

              very good and convenience location to stay with. walking distance to near by places to have food.

              Reviewed July 01, 2019
              6.8
              Good
              richard from United States
              Solo traveler
              Studio Double Room
              Stayed 5 nights in January 2019

              Nice but too noisy”

              Beautiful hotel but the design (tile floors, poor soundproofing and poor sound absorption)created a lot of noise. Could hear the chairs being drug around in the room above and the long term apartment had a loud TV and shouting until midnight (football match). Complaints to front desk went unresolved and it was never addressed by a manager. If you can sleep with a lot of noise, this would be a fine place.

              Reviewed January 26, 2019
              4.4
              David from Cambodia
              Family with young children
              Family Suite
              Stayed 1 night in December 2018

              Rooms always smell of cigarettes ”

              I have been a regular guest at this hotel and will no longer stay at this hotel. During my last 4 stays the room has smelled terribly of cigarette smoke. Each time I have requested a non smoking room and also added Special Notes saying I dont want a room smelling of cigarettes. It doesnt matter. We still get given a smelly room. The staff spray it with deodoriser that does nothing. On this last occasion, despite our requests for non smoking, and despite arriving 6 hours after the last smoking guest checked out, our room was over powering smelling of cigarettes. There were no other rooms available for our family and we were forced to sleep in that room overnight. The next morning there still was not a no smoking room available. When we checked out the reception staff tried charging us for the unused nights we had booked!! This hotel allows Chinese guests to smoke in the rooms and is happy to receive the monetary penalties from the smokers, instead of making them stop smoking.

              Reviewed December 06, 2018

              Good morning David, very sorry for that matter. As i told me over the phone. We try our best to avoid them to smoke in room : we put notes everywhere, we charge them penalty... They keep going. They do not stop I ask forgiveness again and again for that matter. We are NOT happy to let chinese smoke in the room. It's hard to welcome next guest in a smelling. and i truly understand your complain. And we had very good occupancy on the day you came, so i have no other room to offer you. I cannot choose my customer by nationality as you suggested me. All are welcome, and we will be more and more strict with any smoker. i know you love Chateau and its family room. And i Sincerely hope that you will give us one more chance. Best regards Jessica A.

              Responded December 26, 2018
              Palace Gate Hotel & Residence
              5.2
              Minkyung from South Korea
              Couple
              Studio Twin Room
              Stayed 1 night in June 2018

              The staff was so rude”

              At first, they gave a different type of room with that I reserved and then the second room air conditioner was not working so I went to the reception and asked again, I had a lot of bags but no one in the staffs helped me.. It was so disappointing experience 3 times changing going to reception with the bags even if it was staff’s mistake .. And also during the staying they are not friendly overall.. There are many hotels in Phnom penh.. I will not recommend this hotel

              Reviewed August 17, 2018
              9.6
              Exceptional
              Phala from United States
              Couple
              Studio Double Room
              Stayed 1 night in March 2019

              Great value ”

              A good amount of space in the hotel rooms and staffs are pretty fast to get back you.

              Reviewed March 30, 2019
              8.8
              Excellent
              Tan from Malaysia
              Business traveler
              Studio Double Room
              Stayed 1 night in March 2019

              Clean and well maintained”

              Location is nice, quiet, rooms are clean, staff are friendly, fascilities are well maintained, well worth every penny

              Reviewed March 28, 2019
              8.0
              Excellent
              Minh from Vietnam
              Business traveler
              Studio Twin Room
              Stayed 1 night in March 2019

              Good”

              Good

              Reviewed March 12, 2019
              9.6
              Exceptional
              penh from United States
              Solo traveler
              Studio Double Room
              Stayed 2 nights in May 2018

              great ”

              friendly clean wow! in great location

              Reviewed February 07, 2019
              12345
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              Palace Gate Hotel & Residence
              |Excellent 8.4
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              • Excellent location
              • Independence Monument
              • Capitol Bus Station is within 1.49 km