8.5
Excellent
/10
(834 reviews)See what guests said
Breakfast1
See map
9.2
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Union Square540 m
Oracle Park1.5 km
Lombard Street2.06 km
Fisherman's Wharf2.3 km
Pier 392.34 km
Exploratorium4.42 km
Alcatraz Island4.6 km
California Academy Of Sciences5.98 km
Golden Gate Park7.06 km
Golden Gate Bridge7.5 km
Nearby landmarks
Pied Piper Bar10 m
Admission's Day Statue20 m
Palace Hotel30 m
House of Shields50 m
Minamoto Kitchoan80 m
Montgomery Street Subway Station80 m
Stacey's Bookstore90 m
Mechanics' Institute Library and Chess Room90 m
Rush Gold Trail Foundation90 m
Alexander Book Company120 m
Palace Hotel, a Luxury Collection Hotel, San Francisco
Superior Palace Hotel, a Luxury Collection Hotel, San Francisco
Lobby Palace Hotel, a Luxury Collection Hotel, San Francisco
Interior view Palace Hotel, a Luxury Collection Hotel, San Francisco
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5-star Hotel
Free Wi-Fi

Palace Hotel, a Luxury Collection Hotel, San Francisco

2 New Montgomery Street, South of Market, San Francisco (CA), United States, 94105 - See map
Wellness activities
Fitness & Pool
Property highlightsRead all 834 reviews
Excellent comfort
8.8 room quality and comfort
Excellent cleanliness
8.7 rating for cleanliness
Excellent service
8.4 rating for service
Excellent facilities on premise
8.2 facilities on premise

There are a number of rather good restaurants within 10 minutes walk from the hotel.

Fredrik | April 11, 2017

This hotel has great historical charm and the indoor pool is great.

Fredrik | April 11, 2017

The rooms are nice with high ceilings and covings.

Fredrik | April 11, 2017

Think quality and your guests!

Mike | January 30, 2018

Very nice and luxury hotel

ABRAHAM | September 22, 2017

Stunning hotel

Lindsay | September 29, 2018

  • 80 meters to public transportation

  • Airport transfer

  • Located in heart of San Francisco (CA)

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in San Francisco (CA) every 3 minutes on Agoda.com
Value for money7.8
Location rating9.2
Nearest airportOakland International Airport (OAK)
Distance to airport18.6 km

Rooms available at Palace Hotel, a Luxury Collection Hotel, San Francisco

8.8
Excellent
Room comfort & quality
Presidential Suite, 1 Bedroom Presidential Suite, 1 King
Presidential Suite, 1 Bedroom Presidential Suite, 1 King
...
  • Shower
  • 1 king bed
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Palace Suite, 1 Bedroom Larger Suite, 1 King, Sofa bed
Palace Suite, 1 Bedroom Larger Suite, 1 King, Sofa bed
...
  • Shower
  • 1 king bed and 1 sofa bed
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Deluxe Room, Guest room, 1 King
Deluxe Room, Guest room, 1 King
...
  • Non-smoking
  • Shower
  • 1 king bed
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Specialty Suite, 1 Bedroom Vice Presidential Suite
Specialty Suite, 1 Bedroom Vice Presidential Suite
...
  • 1 king bed
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Market Street View Room, Guest room, 1 King, City view
Market Street View Room, Guest room, 1 King, City view
...
  • Non-smoking
  • 1 king bed
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Superior Room, Guest room, 2 Double
Superior Room, Guest room, 2 Double
...
  • 2 double beds
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Grand Deluxe Room, Larger Guest room, 1 King, City view
Grand Deluxe Room, Larger Guest room, 1 King, City view
...
  • 1 king bed
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Superior Room, Guest room, 1 King
Superior Room, Guest room, 1 King
...
  • Shower
  • 1 king bed
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Deluxe Room, Guest room, 2 Double
Deluxe Room, Guest room, 2 Double
...
  • Non-smoking
  • Shower
  • 2 double beds
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Palace Premier, Guest room, 2 Double, Limited view
Palace Premier, Guest room, 2 Double, Limited view
...
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Hotel, a Luxury Collection Hotel, San Francisco?

Palace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Palace Hotel has a car park available for guests. Car parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Francisco (CA) with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Palace Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood
Property ranking|Compared to 747 San Francisco (CA) properties
See all rankings
Room comfort score
8.8/10
Location score
9.2/10
Cleanliness score
8.7/10
Value for money score
7.8/10
Better than
98
%
of San Francisco (CA) properties
Better than
95
%
of San Francisco (CA) properties
Better than
93
%
of San Francisco (CA) properties
Better than
89
%
of San Francisco (CA) properties
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Overall rating:
8.6
Excellent
912 reviews
Cleanliness
8.7
Facilities
8.2
Location
9.2
Read all reviews >
More about Palace Hotel, a Luxury Collection Hotel, San Francisco

More about Palace Hotel, a Luxury Collection Hotel, San Francisco

An icon in San Francisco, Palace Hotel, a Luxury Collection Hotel, San Francisco seamlessly merges historic grandeur with modern technology and innovation. The hotel’s architecture showcases original Austrian crystal chandeliers, Italian marble and intricately worked stained glass. Welcoming guest accommodations present 556 newly renovated rooms with 11 foot ceilings, expansive windows and original details and elements. The fresh design approach captures timeless warmth and elegance beautifully married with chic, contemporary elements.

Luxury amenities include three famed restaurant venues; The Garden Court, GC Lounge and Pied Piper, a newly renovated fitness center and indoor pool.

Recognized as one of the most beautiful rooms in the world, the breathtaking Garden Court is crowned by a glass dome atrium and shimmering Austrian crystal chandeliers. The sun-filled room offers a relaxed, elegant dining environment legendary in San Francisco. The culinary team prepares San Francisco Cuisine for Breakfast, Lunch, Signature Tea and a la carte City Brunch.

Named after the famous Maxfield Parrish painting that graces this handsome room, the Pied Piper is warm and inviting. With its beautiful mosaic tile floor and rich, oak walls, it is the perfect place to enjoy casual dining and signature cocktails.

Perfect for an aquatic workout or a leisurely swim the 60’ x 20’ pool is an indoor oasis. A soaring sky lit ceiling opens the space to natural light and showcases the San Francisco cityscape. A neutral palette, stone tile surround and stainless accents create a serene environment. Chaise lounges, comfortable seating and whirlpool welcome relaxation.

The spacious Fitness Center features floor to ceiling windows that look out to the swimming pool for an inspiring workout view. The well appointed space offers a cardio training room, free weights, spin bikes, a floor exercise area and ballet bar placed along an expansive mirrored wall. Great design and cutting-edge technology present the world’s best exercise equipment from LifeFitness.

Centrally located in the heart of downtown San Francisco the Palace is the perfect destination for business or leisure. Within enjoyable walking distance are designer boutiques, center shopping, cable cars, the Embarcadero, Ferry Building Marketplace, Chinatown, AT&T Park, cultural museums and theaters.

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Most talked about facilities

Internet
4 mentions
Housekeeping
3 mentions
Food & Dining
1 mention
Breakfast
1 mention

What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental

Restaurants on site

Pied Piper
Cuisine:American, Local
Menu:Buffet, A-la-carte
Garden Court
Cuisine:American, Local

Nearby restaurants

American cuisine
American cuisine
Ghirardelli Ice Cream & Chocolate Shop
30 m American
Boudin Bakery & Cafe
50 m American, Cafe, Soups
The Pied Piper Bar & Maxfield's
50 m American, Bar
Asian cuisine
Asian cuisine
Bun Mee
80 m Asian, Fast food, Vegetarian
Carmila
210 m Asian, Filipino
Akikos Restaurant & Sushi Bar
310 m Asian, Japanese, Sushi
Cafe
Cafe
Cafe Dolci
250 m Cafe
Cafe De La Presse
370 m Cafe, French
The Coffee Bean & Tea Leaf
410 m Cafe

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Palace Hotel, a Luxury Collection Hotel, San Francisco from real guests

Overall rating
8.6
Excellent
From 912 reviews
9.1Location
8.9Cleanliness
8.8Room comfort and quality
Agoda Reviews (84)Booking.com Reviews (750)
Rating via Agoda8.4
/
10
Cleanliness8.7
Facilities8.2
Location9.2
Room comfort and quality8.8
Service8.4
Value for money7.8
High score for San Francisco (CA)
Rating
9+ Exceptional (17)
8-9 Excellent (13)
7-8 Very Good (7)
6-7 Good (3)
<6 Below Expectation (5)
Time of the year
Mar - May (6)
Jun - Aug (13)
Sep - Nov (13)
Dec - Feb (13)
Don't miss out!Users are booking a place in San Francisco (CA) every 3 minutes on Agoda.com
All guests (84)
All room types
All languages

Show reviews that mention 

Showing 45 verified guest comments
123
9.6
Exceptional
Lindsay from China
Couple
Stayed 1 night in June 2018

Exceptional”

stunning hotel

Reviewed September 29, 2018
6.0
Mike from United Kingdom
Couple
Stayed 2 nights in January 2018

Not really 5 star!!”

Guys for goodness sake put tea making facilities in your rooms! Don't expect your guests to go down to your foyer for a cup of tea or coffee and be given a paper cup and then take it back up to your room, or have to call room service first thing in the morning. Think quality and your guests! Not 5 star chaps a little way off it sadly. Another point put your friendly people on reception not an abrupt chap who probably really doesn't want to be doing that role. Mr and Mrs H from London

Reviewed January 30, 2018
8.8
Excellent
ABRAHAM from Indonesia
Couple
Stayed 2 nights in July 2017

Historic hotel”

Very nice and luxury hotel

Reviewed September 22, 2017
7.6
Very good
Fredrik from Sweden
Family with young children
Stayed 2 nights in April 2017

Hotel with classical charm”

This hotel has great historical charm and the indoor pool is great. The rooms are nice with high ceilings and covings. The food and breakfast appear pricy and wifi is not included unless one joins the Starworld loyalty program. The location is central but not in the best area. There are a number of rather good restaurants within 10 minutes walk from the hotel.

Reviewed April 11, 2017
8.7
Excellent
Andrea from Hong Kong
Family with teens
Stayed 2 nights in July 2014

Great Location”

Location, room size, friendly staff

Lovely hotel in the heart of San Francisco. The rooms are spacious and clean and the hotel is of good overall value.

Reviewed August 09, 2014
9.0
Exceptional
Andrea from Hong Kong
Family with teens
Stayed 2 nights in July 2014

Still a pleasant place”

Location, spacious rooms, decor

Went back for a second stay at this hotel mainly because of its location and overall good conditions of the room. Good value for money.

Reviewed August 09, 2014
8.3
Excellent
Andrea from Hong Kong
Solo traveler
Double Superior
Stayed 2 nights in February 2014

Luxurious Hotel in the heart of San Francisco”

Decor, Easy Access to public transport, near shopping area

Palace Hotel was a luxurious experience, though certain details can be improved. Parts of the hotel furniture/walls looked tired and housekeeping wasn't thorough in tidying the room. You get most of what you pay for though with the easy access to everything, and overall it was a pleasant stay.

Reviewed February 18, 2014
7.7
Very good
Rendy from New Zealand
Couple
Superior King Bed
Stayed 2 nights in December 2013

Great, but not sure if it is the best...”

Great location, can't beat that. Centrally located easy access to public transport etc. Just great

Room was spacious, great comfy bed, clean and all. But as a luxury hotel I expected more from the room. The room we stayed in has carpet stain, and some of the fixtures bit outdate, but overall was acceptable.

Reviewed January 09, 2014
9.0
Exceptional
Wan from Singapore
Group
Superior King Bed
Stayed 2 nights in July 2013

No free wi-fi, expensive valet parking”

Conveniently located, clean room, friendly staff

If you can do without free wifi in your room and don't intend to drive, this hotel is great. Valet parking costs 59 per night before tax, but being unfamiliar with the city we decided to use it. The rooms are very clean as with all hotels I've stayed in the states. The hotel lobby and rooms are tastefully decorated. We visited the Golden Gate Bridge using their public transport system, and the bus stops are on the same street outside the hotel. There are also numerous dining places to choose from near the hotel. We checked out in the evening of 4th of July, and thinking that there would be a jam, overestimated the time to get to the airport. We ended up reaching the airport within 15 minutes instead of the budgeted 3 hours, and waited at the airport for more than 6 hours. There were no jams, no road closures or block-ups from the hotel to the airport despite it being Independence Day. Should have used the hotel pool or checked out the restaurant, maybe even time for both. We were in transit to SFO after visiting a few national parks in the other states, and sadly the only amenities we used were the room itself. I heard there was free coffee at the lobby area but we didn't find it.

Reviewed July 17, 2013
9.3
Exceptional
Wan from Singapore
Group
Double Superior
Stayed 2 nights in July 2013

No free wi-fi, expensive valet parking”

Conveniently located, clean room, friendly staff

If you can do without free wifi in your room and don't intend to drive, this hotel is great. Valet parking costs 59 per night before tax, but being unfamiliar with the city we decided to use it. The rooms are very clean as with all hotels I've stayed in the states. The hotel lobby and rooms are tastefully decorated. We checked out in the evening of 4th of July, and thinking that there would be a jam, overestimated the time to get to the airport. We ended up reaching the airport within 15 minutes instead of the budgeted 3 hours, and waited at the airport for more than 6 hours. There were no jams, no road closures or block-ups from the hotel to the airport despite it being Independence Day. Should have gone to use the hotel pool :)

Reviewed July 17, 2013
8.7
Excellent
junichiro from Japan
Solo traveler
Superior King Bed
Stayed 4 nights in June 2013

Would like to come back again”

Luxuly,confortable and good staff

Bart, Muni and all public transport are availabl nearby.But unfortunately,Bart was on strike and their famouse Garden court Restaurant was closed due to renovation during may stay.

Reviewed July 07, 2013
9.7
Exceptional
andrisha from South Africa
Business traveler
Stayed 1 night in November 2012

great -excellent value for money”

atmosphere very pleasant, friendly staff , very welcoming

i was very happy. i didnt experience any hitches. i will be definetly back for i am a business traveller. i will recommend this hotel to my friend

Reviewed May 17, 2013
9.0
Exceptional
hok from Australia
Couple
Stayed 2 nights in February 2013

Historic hotel in a great location”

free wifi at lobby, convenient location

You can tell the hotel had established for a long time by looking at the architecture. However, the interior of hotel is very well kept. Plus there's free wifi in lobby so we can safe the cost of inroom internet. Hotel is well situated, with restaurants amd shopping mall nearby. China Town is also not so far away from this hotel. Overall a very well stay!

Reviewed March 04, 2013
10.0
Exceptional
Thuy from United States
Couple
Stayed 1 night in February 2013

beautiful hotel and great location”

location, historic hotel

it's very centrally located, about 5 mins walk from Union square with all the shopping around.. hotel itself is beautiful, the room is not that big but it's ok.. the bed is very comfortable.. overall a great stay!

Reviewed February 13, 2013
8.7
Excellent
sanne from Netherlands
Couple
Stayed 2 nights in November 2012

Perfectly located hotel with 'grandeur'”

Great location, oke room, great shower

We had a fine stay at this hotel. Did miss wifi in the room, especially as it's a luxury high standard hotel. Also waiting time at reception was longer than expected for this type of hotel. Location makes up for all ofit though. Walking distance to great breakfast places, Modern Art Museum, restaurants & shopping.

Reviewed November 28, 2012
7.3
Very good
Nora from Indonesia
Group
Stayed 2 nights in October 2012

Beautiful hotel at great location”

Beautiful hotel, central location, free wifi on the lobby and nice pub

It was a beautiful hotel and the location was great, the bedroom was really nice and there was wifi at the lobby and a nice cafe and pub at the hotel. The hotel staff were extremely friendly.

Reviewed November 01, 2012
9.0
Exceptional
lenore from United States
Couple
Superior King Bed
Stayed 1 night in February 2012

As the name suggests, Palace Hotel is a palace.”

Gorgeous, amazing art, well taken care, great value, great location, great service.

really enjoy conferences at this hotel. i am local so i don't often stay in the hotel. this trip i did and it was a surprising out-of-street stay. for tourists it is near everything, shopping, mass transit, and great night life. through agoda we got one night at an amazing discount, more than 1/2 off and admittedly that made the stay even more fantastic.

Reviewed March 09, 2012
9.0
Exceptional
Matthew from United States
Couple
Stayed 5 nights in December 2011

Elegant Hotel, Great Location. Amazing Lobby”

Lobby, common areas, location.

Great location in downtown SF. Well situated right in between Union Square and the Embarcado (WaterFront) Walking distance to everything and not directly on or next to any major hills. Easy to access public transit from this hotel as well. The lobby and common areas are as nice as any in the city. Rooms are on the smaller side and lack views due to location. The bed is very comfortable. Maid service was excellent. Bathrooms due not seem up to par with the hotel quality and reputation. Hotel Bar/Restaurant is very nice though a little pricey. Main dining / lobby room is strangely not open for dinner ; breakfast and lunch only and extremely overpriced. Pool is nice with an exercise area, sauna and jacuzzi. Had a great stay overall but this is definitely a business hotel. Which was somewhat of a negative for me. Extras like wifi, room service are overpriced, but overall if you can get a good rate on the rooms you will not be disappointed.

Reviewed December 22, 2011
10.0
Exceptional
Michael from Canada
Family with teens
Double Deluxe
Stayed 2 nights in October 2011

Beautiful Hotel with great location”

Rooms were wonderful

This was our first visit for my oldest daughter and I; the hotel was beautiful and we thoroughly enjoyed the great location downtown - close to everything that we wanted to do and see. Brunch on Sunday was divine however; it was probably the most expensive brunch I have ever had - lol

Reviewed November 02, 2011
6.0
Richard from United Kingdom
Couple
Superior King Bed
Stayed 2 nights in September 2011

Awful Value for Money”

Location

For the exorbitant price we were charged, we still had to pay $48 per 24 hours of parking plus a fee for internet. There was no coffee/tea facility and the room was a tiny hole facing the back of the hotels neon sign! For a quarter of the money you can get a decent hotel within 10 minutes walk of this place. The tiny afterthought of a gym is a joke. Apart from the audacious lobby - this hotel has no character.

Reviewed September 27, 2011
123
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Palace Hotel, a Luxury Collection Hotel, San Francisco
|Excellent 8.4
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  • Exceptional location
  • Union Square
  • Montgomery Street Subway Station is within 0.08 km