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Palace Hotel Tokyo

"Their lobby areas are beautiful as are the grounds and other facilities."

Will - July 2, 2018
Deluxe King Palace Hotel Tokyo
Lobby Palace Hotel Tokyo
Lobby Palace Hotel Tokyo
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Palace Hotel Tokyo

1-1-1 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-0005 - See map
Free Wi-Fi
See map
Popular landmarks
Wadakuramon 150 m
Wadakura Fountain Park 160 m
Otemachi Train Station 190 m
Ōte-mon Gate 190 m
The Birthplace of Nippon Dental University 200 m
Gyokodori 270 m
Sannomaru Shozokan (The Museum of the Imperial Collections) 290 m
Masakado Kubizuka 320 m
iiyo!! 330 m
14 Juillet Tokyo 340 m
Nearby landmarks
Ginza 1.57 km
Tokyo Tower 3.24 km
Ueno Park 3.62 km
Asakusa 4.46 km
Sensoji Temple 4.62 km
Shinjuku Gyoen National Garden 4.66 km
Tokyo Skytree 5.28 km
Meiji Jingu 5.68 km
Shibuya Crossing 6.17 km
Tokyo Metropolitan Government Building observation room 6.32 km
9.4

Exceptional

Location rating score

Inside city center
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
  • 220 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Cheaper than 91% of all properties in Tokyo in the last 24 hoursCompared to 7,154 Tokyo properties at Agoda for various dates
Value for money8.8
Distance to city center2.1 km
Location rating9.4
Nearest airportHaneda Airport (HND)
Distance to airport15.1 km

Rooms available at Palace Hotel Tokyo

Exceptional
Room comfort & quality
9.4
Executive Suite - Non Smoking
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 1 king bed
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Deluxe King with Balcony
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Club Deluxe Twin Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 double beds
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Grand Deluxe King Room with Balcony
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Garden Suite
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 1 king bed
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Chiyoda Suite
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 2 double beds
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Deluxe Twin With Balcony
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 double beds
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Grand Deluxe Twin
...
  • Room size: 55 m²/592 ft²
  • City view
  • 2 single beds
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Club Deluxe Twin Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 2 single beds
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Club Deluxe King Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Palace Hotel Tokyo?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Hotel Tokyo?

Palace Hotel Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 21000 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Palace Hotel Tokyo has a car park right on site for maximum convenience. Parking is available for a fee of 2000 JPY per day. Parking options include a full-service valet for total ease.

What is the smoking policy at Palace Hotel Tokyo?

Palace Hotel Tokyo does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Palace Hotel Tokyo

  • 9.6
    Exceptional
    Staff 

    "There service and attention to detail throughout was impeccable."

    Raymond

    |

    November 30, 2019

  • 9.2
    Exceptional

    "The room is suitable for the whole family to stay."

    De

    |

    August 7, 2018

  • 9.6
    Exceptional
    Staff 

    "This hotel has a friendly and efficient staff."

    Homa

    |

    November 22, 2018

Property ranking|Compared to 7,154 Tokyo properties
See all rankings
Location score
9.4/10
Service score
9.6/10
Cleanliness score
9.8/10
Room comfort score
9.4/10
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
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Overall rating:
9.4
Exceptional
388 reviews
Cleanliness
9.8
Facilities
9.5
Location
9.4
Read all reviews >
What travelers say they love:
for Tokyo, this place is great for my wife and two young chi...
Will from United States
Family with young children
More about Palace Hotel Tokyo

More about Palace Hotel Tokyo

Ideal for fun and relaxation, Palace Hotel Tokyo is located in the Tokyo Station area of Tokyo. Situated only 2.1 km from the city center, guests are well located to enjoy the town's attractions and activities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Tokyo hotel. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel's recreational facilities, which include hot tub, fitness center, sauna, indoor pool, spa are designed for escape and relaxation. With an ideal location and facilities to match, Palace Hotel Tokyo hits the spot in many ways.

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Most talked about facilities

Food & Dining
6 mentions
Breakfast
5 mentions
View
5 mentions
Swimming Pool
2 mentions

What they offer

8.8
Excellent

"Among the amenities, I liked the Nespresso available in the ..."

Elke

|

May 4, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental

Restaurants on site

Restaurant
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Palace Hotel Tokyo from real guests

Provided by verified guests of Agoda
Agoda Reviews (388)Booking.com Reviews (302)
9.4
/
10
Exceptional
Cleanliness9.8
Facilities9.5
Location9.4
Room comfort and quality9.4
Service9.6
Value for money8.8
High score for Tokyo
Rating
9+ Exceptional (99)
8-9 Excellent (28)
7-8 Very Good (6)
6-7 Good (2)
<6 Below Expectation (2)
Time of the year
Mar - May (34)
Jun - Aug (36)
Sep - Nov (29)
Dec - Feb (38)
All guests (388)
All room types
All languages

Show reviews that mention 

Showing 137 verified guest comments
12345
9.7
Exceptional
Frank from United States
Family with teens
Deluxe King
Stayed 5 nights in July 2015

Outstanding Service and Accomodations”

Staff service and friendliness, large comfortable rooms, willingness to accommodate all guest needs

This is a wonderful five star hotel located across from the Imperial Palace, close to Tokyo station, and near several underground arcades (malls) full on wonderful retail shops and eating places. It is also in the heart of the business section. The rooms are large, comfortable, and contain every conceivable need for a pleasant, relaxing stay. The staff is excellent, often anticipating our needs before we said anything and willing to accommodate every need. I had one small business concern getting a document to be signed, scanned, and emailed, which was accomplished for me without charge and expeditiously. This request, and every one we made, was completed graciously and then followed up on the next day to make sure it had been satisfied. Only issue was that we were unable to get reservations at the restaurants and the room service menu was rather sparse. We like to dine late in the Italian style, but apparently here and everywhere in Japan that is not the custom. Most restaurants close at 10 pm. But I would not consider staying anywhere else in Tokyo. The Palace is a great hotel. If I worked in Tokyo I would want to live there.

Reviewed July 26, 2015
10.0
Exceptional
Douglas from United States
Solo traveler
Deluxe King
Stayed 3 nights in January 2016

Dream stay in Tokyo”

This was my first time at the Palace Hotel Tokyo and it was fantastic. I Usually stay in Shinjujku or Shinagawa to be near the train hubs, but from now on will be staying at the Palace. The hotel has everything you need. The gym is incredible and a must do. The restaurants are also top caliber, if a bit hard to get into due to the popularity. While the train station might be a few blocks walk, it also opens you up to whole world of different restaurants and shops. This room was fantastic. I had an incredible view of the Palace and the room was loaded with space. The shower and bath were both top notch and it was hard to force yourself out of that tub it was so comfortable to soak in after a long day of walking around Tokyo. The staff was efficient and on their game. They were very accommodating to a non Japanese speaking guest and I appreciated that.

Reviewed April 08, 2016
9.6
Exceptional
Homa from United States
Solo traveler
Deluxe King with Balcony
Stayed 2 nights in November 2018

Nice hotel with a great service ”

I was here two times - four days when I arrived and three days when I was back again to catch a flight home. This hotel has a friendly and efficient staff. Overall, the rooms and bathrooms were clean. The carpets needed a good stain remover and shampooing and the bathroom, although clean, had stains due to guest damage. Would I stay here again? More than likely, yes, because no hotel is perfect and during my trip I stayed at different ones and they each had their own flaws. This hotel is located in a beautiful area. Do take a walk and circle the outside of the imperial palace - takes about 2 hours if you make frequent stops, take photos and take time to relax. The hotel is about a 12 minute walk to the Tokyo station and when it rains, you have access to it through the hotel or you can take a taxi - about $6. The rooms with balconies have nice views if you're planning to spend time at your hotel. They also have a nice cocktail lounge. I didn't try it because I was traveling solo.

Reviewed November 23, 2018
9.6
Exceptional
Raymond from United Kingdom
Couple
Deluxe King with Balcony
Stayed 5 nights in November 2019

Superb!”

This is an amazing hotel in a great position, 10 minutes walk to Tokyo Station, a few minutes to the East Imperial Palace garden and 12 minutes walk from the Sky hop on hop off sightseeing bus. We had a deluxe room with balcony and a view toward the Imperial Palace, we have stayed in a lot of hotels and this was without doubt the best room we’ve ever had. There service and attention to detail throughout was impeccable. The only criticism is that the hotel‘s restaurants are very expensive (some ridiculously so) and so we ate out but there are plenty of places nearby. High prices in 4* and above hotel restaurants in Japan seem common for some reason. We had breakfast included and it was an excellent buffet and they will cook eggs for you in a variety of ways.

Reviewed November 30, 2019
10.0
Exceptional
Frank from United States
Business traveler
Deluxe Twin With Balcony
Stayed 1 night in July 2015

Just as great second visit”

Size and cleanliness of rooms; service, reception, and concierge staff; great views and Lobby restaurant.

Second visit and again found great room, great service staff, friendly and helpful reception and concierge. Great views of the city and the imperial parks. I like this hotel so much that I almost hate to mention this -- at no charge reception printed out and made a pdf of a legal document I had to send to the US, but later in my visit I was charged for using the business center when I printed a 6 page document. But that in no way affects my review. This is the best hotel I have found in Tokyo and I would not consider staying anywhere else whether as a tourist (right on the subway lines and just one stop to Tokyo Station -- although I took a taxi because of luggage), or for business (great place to do business, including getting work done and business meetings). If there was a rating above 5-star, this hotel would be the standard.

Reviewed August 03, 2015
9.7
Exceptional
James from United States
Couple
Deluxe King
Stayed 1 night in November 2015

The Palace Hotel Tokyo is the Place to Stay”

Beautiful facility, excellent room with a view, great service, good restaurants

We enjoyed our stay at the Palace Hotel Tokyo very much...it was one of the highlights of our Japan tour. The staff was friendly, welcoming and helpful. The public spaces were beautiful and our room was very large with a great view. We enjoyed lunch and breakfast in the first floor restaurant which was much better than a typical hotel restaurant. Highly recommended.

Reviewed November 24, 2015
10.0
Exceptional
Terri from United States
Family with teens
Deluxe King
Stayed 2 nights in April 2018

Exceptional Hotel”

We traveled throughout Japan for 2 weeks, staying at a number of fine hotels. The Palace Hotel Tokyo was our favorite by far! The entire hotel is absolutely beautiful! Great location, good food, excellent service, and amazing rooms and views! If we ever return to Japan, we will most definitely stay at this hotel.

Reviewed April 14, 2018
10.0
Exceptional
Jerry from Taiwan
Couple
Deluxe King
Stayed 1 night in July 2016

Superb!”

We love to stay at Palace Hotel every time we go to Tokyo! The location is nice, only 5 mins walking distance to Tokyo station, the staff is really helpful and professional. The food in the lounge cafe is yummy too.

Reviewed July 11, 2016
10.0
Exceptional
Dianne from Australia
Couple
Club Deluxe King
Stayed 2 nights in October 2018

Sensational views and everything!”

What a superb hotel. No problem to walk via the underpass with our cases to arrive from Otamachi station, and walked back when we left to Tokyo station above ground. 10 mins or so each way (and we are in our 60s). The staff were so pleasant, and the views from the 21st floor were superb. Mentioned that it was our anniversary when we checked in and by the time we arrived in our room there was a welcome plate of goodies, and a message congratulating us. An unexpected delight.

Reviewed October 15, 2018
9.6
Exceptional
Will from United States
Family with young children
Deluxe Twin With Balcony
Stayed 6 nights in July 2018

Impressive and Expensive”

This hotel exudes Money. Their lobby areas are beautiful as are the grounds and other facilities. We feel a little under-dressed in our American casuals of tee-shirts and shorts among the Japanese who mingle downstairs, but that's ok because everyone is very polite. The personal service and room, however, don't quite compare to the Four Seasons Seoul, an amazing hotel. But for Tokyo, this place is great for my wife and two young children.

Reviewed July 02, 2018
9.6
Exceptional
Louis from Hong Kong
Couple
Deluxe King with Balcony
Stayed 2 nights in November 2018

Well located & Friendly staff”

Located next to the Palace. Connected to the underground metro station. 10 minutes walk to the Tokyo Station City. Friendly staff. Excellent food for breakfast.

Reviewed December 02, 2018
10.0
Exceptional
Po-Ting from Taiwan
Couple
Deluxe King
Stayed 3 nights in September 2015

perfection”

anyone looking for attention to detail, almost perfect service, look no further, Palace Hotel is your choice, I really enjoy staying there everytime i go to tokyo.

Reviewed July 17, 2016
9.2
Exceptional
Michael from United Kingdom
Couple
Club Deluxe King
Stayed 5 nights in September 2019

Absolutely brilliant hotel. ”

If you want a fantastic hotel to stay in in Tokyo then I’d recommend the palace hotel. It is a bit expensive but the service, staff and facilities are lovely.

Reviewed October 04, 2019
10.0
Exceptional
Christina from United States
Family with teens
Stayed 2 nights in April 2019

One of the most beautiful hotels I have ever stayed in. The setting, location, decor and service: A+”

Lovely in every way. I particularly appreciated this hotel for what it WASN’T...so tired of high-end hotels that lack originality of design and decor. The Palace Hotel was infused with fresh interiors, soft spring-colored palette...sophisticated, warm and inviting. No cookie-cutter beige, tan and granite sleekness here. The location, attentive service (we adored the young man who assisted with our luggage, nicknamed K! the kindest of persons, a gentleman through and through)...cuisine and amenities were all top-notch. I could not have wanted anything more! It is a gem of a hotel! We will return!

Reviewed April 09, 2019
9.6
Exceptional
Alexander from Australia
Couple
Deluxe King
Stayed 4 nights in December 2018

Amazing hotel”

Hotel right above the Otemachi line, making it amazingly convenient to get anywhere. Rooms were amazing, one of the best rooms I've been in around the world. Breakfast was also amazing, highly recommend getting the french toast! Will definitely be staying here again next time I'm in Tokyo.

Reviewed December 22, 2018
8.8
Excellent
Iris from Hong Kong
Couple
Club Deluxe King
Stayed 1 night in December 2017

Excellent”

In one of the best neighbourhoods in Tokyo that makes you want to come back agin and again. The hotel atmosphere is pleasing and the breakfast buffet is fantastic. Quality of staff varies. Some are extremely professional, but some looks indifferent when approached, which I think is not up to the standard of this hotel.

Reviewed December 21, 2018
10.0
Exceptional
Douglas from United States
Couple
Executive Suite - Non Smoking
Stayed 3 nights in May 2019

Exceptional”

The Palace Hotel was excellent and exceeded our expectations. The location was perfect and the service was outstanding. Our corner junior suite had a large balcony over looking the Imperial Palace and the gardens. The concierge lounge had wonderful food and a great view. We would definitely stay here again and highly recommend this hotel.

Reviewed May 17, 2019
9.0
Exceptional
Kristine from Philippines
Family with young children
Deluxe Twin With Balcony
Stayed 5 nights in March 2015

Palace Hotel Tokyo is the Best!”

accessible, clean and comfortable

I enjoyed our stay at the Palace Hotel Tokyo! we will definitely visit again.

Reviewed April 06, 2015
9.0
Exceptional
Kristine from Philippines
Family with young children
Deluxe King with Balcony
Stayed 5 nights in March 2015

Enjoyable experience!”

accessible, clean and comfortable

I enjoyed our stay at the Palace Hotel Tokyo! we will definitely visit again.

Reviewed April 06, 2015
10.0
Exceptional
Lindsay
Couple
Deluxe King
Stayed 3 nights in October 2018

Fantastic ”

This hotel was a highlight of our trip to Tokyo. Perfect location, amazing staff, great rooms, wonderful swimming pool and directly over a central metro stop!

Reviewed October 24, 2018
12345
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