Palace Hotel
Superior Room - Bed Palace Hotel
Lobby Palace Hotel
Lobby Palace Hotel
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7.7
Very good
5.8% this month
/10
(985 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - 100 meters from city center
Popular neighborhood
  • Little India KL40 m
  • KL Information Centre150 m
  • Jalan Masjid India160 m
  • Night Market200 m
  • Tehzib Trading210 m
  • Tudung210 m
  • LRT Train Station - Masjid Jamek250 m
  • Sogo Shopping Complex260 m
  • St. John's Cathedral300 m
  • Masjid Jamek330 m
  • Free Wi-Fi

    Palace Hotel

    40-46 Jalan Masjid India, Golden Triangle, Kuala Lumpur, Malaysia, 50100 - See map
    "Good for family stay as well as value for money staff is good location is perfect for shooping"
    RAHUL - July 30, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Very good service
    7.7 rating for service
    • 250 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 51 times

    Property ranking|Compared to 13,144 Kuala Lumpur properties
    See all rankings
    Location score
    8.9/10
    Review score - United States
    7.7/10
    Room comfort score
    7.0/10
    Cheapest price score
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money8.0
    Distance to city center2 km
    Location rating8.9
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.0 km

    Rooms available at Palace Hotel

    Superior Room
    Superior Room
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
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    Family Room
    Family Room
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 double beds
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    Double Standard
    Double Standard
    ...
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      Room Assigned at Check-in - Sleeps Two Adults
      Room Assigned at Check-in - Sleeps Two Adults
      ...
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        Double Or Twin Deluxe
        Double Or Twin Deluxe
        ...
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          Family room Standard
          Family room Standard
          ...
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            Superior Room
            Superior Room
            ...
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              Family Room Two Double Beds
              Family Room Two Double Beds
              ...
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                Double Occupancy Room
                Double Occupancy Room
                ...
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                  What people love about Palace Hotel

                  • 8.4
                    Excellent
                    Location

                    "Great Location with easy access to Masjid Jamek LRT station, SOGO and Jalan TAR."

                    ABDULLAH

                    |

                    January 4, 2019

                  • 8.4
                    Excellent
                    Staff 

                    "Nice staff."

                    Ruzita

                    |

                    February 9, 2018

                  • 6.8
                    Good
                    Staff 

                    "Very nice staff."

                    Selina

                    |

                    August 14, 2018

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                  More about Palace Hotel

                  More about Palace Hotel

                  7.2
                  Very good

                  "Pro: Good and strategic location."

                  Zarina

                  |

                  December 25, 2018

                  An overview

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                  What they offer

                  10.0
                  Exceptional

                  "Happy to stay at Palace Hotel."

                  Faruk

                  |

                  January 12, 2019

                  Read more reviews
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                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  What to eat nearby

                  American cuisine
                  American cuisine
                  Darabif
                  320 m American
                  Front Page Sports Bar & Grill
                  1.0 km American, Bar, Pub
                  Havana Club
                  1.2 km American, Australian, Bar
                  Asian cuisine
                  Asian cuisine
                  Citin masjid jamek hotel
                  140 m Asian
                  ABC Foods Corner
                  150 m Asian, Indian
                  Jai Hind
                  150 m Asian, Halal, Indian
                  Chinese cuisine
                  Chinese cuisine
                  Imperial Medina Chinese Muslim Seafood Restaurant KL
                  320 m Chinese, Seafood
                  Water Lily Vegetarian Restaurant
                  350 m Chinese, Vegetarian
                  Hong Ngek Restaurant 風月酒家
                  400 m Chinese

                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show less

                  Property's guest policies

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                  Some helpful facts

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                  Announcements

                  From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                  Reviews of Palace Hotel from real guests

                  Provided by verified guests of Agoda
                  Agoda Reviews (985)Booking.com Reviews (394)
                  7.7
                  /
                  10
                  Very good
                  5.8% this month
                  Cleanliness7.2
                  Facilities7.3
                  Location8.9
                  Room comfort and quality7.0
                  Service7.7
                  Value for money8.0
                  Rating
                  9+ Exceptional (81)
                  8-9 Excellent (80)
                  7-8 Very Good (147)
                  6-7 Good (107)
                  <6 Below Expectation (107)
                  Time of the year
                  Mar - May (157)
                  Jun - Aug (126)
                  Sep - Nov (100)
                  Dec - Feb (139)
                  All guests (985)
                  All room types
                  All languages

                  Show reviews that mention 

                  Showing 522 verified guest comments
                  12345
                  10.0
                  Exceptional
                  Siti from Malaysia
                  Family with young children
                  Superior Room
                  Stayed 2 nights in June 2019

                  Wifi”

                  Room 317 & 318 have stong wifi connection. Cons-no fridge

                  Reviewed June 28, 2019

                  Dear Guest, Thank you for leaving us with your review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 28, 2019
                  Palace Hotel
                  9.2
                  Exceptional
                  Guan from Malaysia
                  Couple
                  Superior Room
                  Stayed 2 nights in June 2019

                  budget hotel”

                  I stayed in this hotel for two days. Overall experience was satisfying, initially we got a large bed room but the room had the heavy smoke smell, but luckily we able to change to two single bed room with better smell. The hotel do provide lift service and drinking water machine in each floor. By the way, the parking lot is quite limited near the hotel, if u r lucky enough u may get ask for reserved parking lot from hotel if there's any. Beside of that the hotel is very close to mosque, so for those light sleeper it may affect ur sleep quality in the early morning(due to praying). Hair dryer can be requested from receptionist and the worker will send to ur room. In overall, the hotel done their best to serve their customer :)) hands up for their good service!

                  Reviewed June 10, 2019

                  Dear Guest, Thank you for leaving us with ur review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 14, 2019
                  Palace Hotel
                  10.0
                  Exceptional
                  Ivaan from Malaysia
                  Couple
                  Superior Room
                  Stayed 1 night in April 2019

                  Outstanding hotel with friendly staff”

                  Me and my gf stay for one night, for anniversary. And requested with front desk to be prepare bouquet with simple bed towel deco for budget paid cost. Thank you so much for lovely preparation to her "manager jeya" apologize if I misspelling your name. Overal staff also friendly and polite. With always smiley face.. Next day morning breakfast so simple and cool, but i suggest to improve on breakfast more choices. Other then that everything are awesome.. Thank you so much.

                  Reviewed May 07, 2019

                  Dear Guest, Thanks for leaving us such a wonderful review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Its a simple breakfast provided with an budget cost, will work out to improve on that. Looking forward to see you again as our hotel guest. (Correct Spelling) Thank You, Jeya Front Office Manager.

                  Responded May 09, 2019
                  Palace Hotel
                  8.0
                  Excellent
                  Rosnita from Malaysia
                  Couple
                  Superior Room
                  Stayed 1 night in July 2019

                  Very good”

                  up grade televisyen to new model

                  Reviewed July 12, 2019

                  Dear Guest , Thank you for staying with us, currently we`re in process of upgrading our rooms, look forward to seeing you again as our guest. Thank you, Hamid Front Office Supervisor.

                  Responded August 16, 2019
                  Palace Hotel
                  6.8
                  Good
                  Donald from United Kingdom
                  Solo traveler
                  Superior Room
                  Stayed 2 nights in July 2019

                  Basic but ok”

                  Good fast check in,very basic ,poor with connection in room.breakfast not many choices but OK.staff friendly and helpful.

                  Reviewed July 08, 2019

                  Dear Guest, We thank you for taking time to leave us with your beautiful comment, We put our customer experience and satisfaction as our priority. We`re in process of upgrading our services, will make sure for your pleasent stay with us on your next visit. look forward to seeing you again as our hotel guest. Thank You, Jeya Front Office Manager.

                  Responded August 16, 2019
                  Palace Hotel
                  7.6
                  Very good
                  Nurain from Malaysia
                  Group
                  Superior Room
                  Stayed 2 nights in April 2019

                  Really good location, clean hotel”

                  Staffs were friendly. Location was superb, shopping and eateries are within easy reach. Clean hotel eventhough its quite old. I had been a regular here (since 2007, for my yearly raya shopping) I will definitely stay here. However, the only minus point is the hotel doesn't provide FLOOR MAT. It's very slippery and dangerous for families with older people and children. Requested for the floor mat but it's not provided. Really hope this hotel can provide floor mat in the future, it is a necessity for the guests!

                  Reviewed April 08, 2019

                  Dear Guest , Thank you for taking time to review on our property, please accept our sincere apologies for the inconvenience during your stay with us, will definitely look into this matter, and will make sure you have a pleasant stay with us. Look forward to welcome you as our hotel guest again. With Thanks, Jeya Front Office Manager Palace Hotel Sdn Bhd

                  Responded April 11, 2019
                  Palace Hotel
                  7.6
                  Very good
                  Affiq from Malaysia
                  Business traveler
                  Superior Room
                  Stayed 1 night in March 2019

                  A Remnant of the Past”

                  I have been staying in this hotel ever since I was a kid and that was in year 2000. I have seen this hotel grow and painfully speaking, some of the aspects has been declining. Location-wise, this is definitely the best place to stay while you're in Jalan Masjid India / Jalan Bunus / Jalan TAR. It's situated close to the main shopping places in the area, food is plenty and public transport is fairly easy to catch here. This hotel however have to try very hard to compete with other businesses as they provide better facilities compared to Palace Hotel. Improve your staff's people skills, provide basic facilities (mini bar, ironing facilities) and improve cleanliness of the room; this way you'll be good for the long run. Nevertheless, I'll always come back here again.

                  Reviewed March 25, 2019

                  Dear Guest , Thank you for taking time to review on our property and services, we are in process of upgrading our facilities and services. We look forward to see you again as our hotel guest. Thank you for your continues support. Thank You, Jeya

                  Responded March 25, 2019
                  Palace Hotel
                  7.2
                  Very good
                  Mas from Malaysia
                  Business traveler
                  Superior Room
                  Stayed 7 nights in February 2019

                  Poor service room”

                  Cleaner name ranjini is very poor communication, always marah2 kalau mintak towel & kemas bilik, cleaner name Mdm Aini is the best & very helpful, siap tlg alihkn katil bg nmpk luas, mesra, senyum & x marah2, please give credit to her, regarding her good soft skills & communication

                  Reviewed March 05, 2019

                  Dear Guest , Thank you for highlighting on this to us, please accept our sincere apologies on the said incident, will definitely make sure the same repeats again, look forward to see you as our hotel guest again. Regards, Jeya

                  Responded March 25, 2019
                  Palace Hotel
                  10.0
                  Exceptional
                  NORAISHAH from Singapore
                  Couple
                  Superior Room
                  Stayed 2 nights in February 2019

                  GOOD LOCATION ”

                  Good location, value for money, friendly staffs, clean bedroom & bathroom. However, the hotel & the room furnishings look old, it’s about time to do some upgrading or renovation. Wifi connection very poor. Simple breakfast but they’re quite alright though, believe to have ordered from nearby coffee shop.

                  Reviewed February 06, 2019

                  Dear Guest, Thank you for taking time to review on our property,we `re in a process of upgrading our rooms stage by stage. hope to see you in your next visit . Thank you, Jeya Front Office Manager

                  Responded February 07, 2019
                  Palace Hotel
                  9.2
                  Exceptional
                  Mohammad from Malaysia
                  Family with teens
                  Deluxe Room
                  Stayed 2 nights in June 2019

                  Bercuti dan rehat di KL”

                  Good location, easy to access to LRT, easily to find all halal food. heaven shopping arcade

                  Reviewed June 13, 2019

                  Dear Guest, Thank you for leaving us with ur review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 14, 2019
                  Palace Hotel
                  10.0
                  Exceptional
                  Shally from Malaysia
                  Family with teens
                  Superior Room
                  Stayed 2 nights in May 2019

                  Convenient ”

                  Good location and services

                  Reviewed May 28, 2019

                  Dear Guest, Thank you for leaving us with ur review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 02, 2019
                  Palace Hotel
                  8.4
                  Excellent
                  Intan from Malaysia
                  Family with teens
                  Superior Room
                  Stayed 1 night in May 2019

                  Centre of city”

                  Although the interior is very old, the room was clean and comfortable.

                  Reviewed May 05, 2019

                  Dear Guest , Thank you for leaving us a wonderful review, we put customer satisfaction as our priority, we are in process of upgrading our room. looking forward to seeing you again as our guest. With Best Regards, Jeya Front Office Manager

                  Responded May 07, 2019
                  Palace Hotel
                  8.4
                  Excellent
                  Fairooz from Singapore
                  Family with young children
                  Deluxe Room
                  Stayed 2 nights in August 2018

                  Value for money. Staffs are friendly and accommodating. Good breakfast and reasonable cleanliness. ”

                  Convenient for those who love the Saturday bazaar spread across the road and the wholesale shop houses around the vicinity. Halal, cheap and tasty food everywhere. Mosque is only a stone throw away.

                  Reviewed August 12, 2018

                  Thank you very much for taking the time to review our property. looking forward to serve you as our hotel guest again. with Best Regards, Jeya Front Office Manager.

                  Responded August 16, 2018
                  Palace Hotel
                  8.4
                  Excellent
                  Mohd from Malaysia
                  Family with young children
                  Superior Room
                  Stayed 2 nights in May 2018

                  sesuai untuk travelers tanpa kereta”

                  Sesuai untuk pengunjung yang mmg berniat untuk shopping dekat masjid india.. Tapi parkir sangat2 terhad.. Almost xde parking la senang cakap.. Bilik ok.. Tiada masalah (bagi saya yang tidak cerewet)..malam sedikit bising, tapi no problem.. Dah sendiri pilih kwsn perniagaan yg crowded.. Overall nice stay👍

                  Reviewed May 28, 2018

                  Thank you very much for taking the time to review our property. Please accept our sincere apologize for the inconvienece during your stay in our hotel. looking forward to serve you as our hotel guest again. with Best Regards, Jeya Front Office Manager.

                  Responded June 11, 2018
                  Palace Hotel
                  8.0
                  Excellent
                  Ammie from Brunei Darussalam
                  Family with teens
                  Superior Room
                  Stayed 2 nights in September 2013

                  Superb value of money.”

                  Great location, Basic Hotel, Budget.

                  Hotel is a bit aged.Fret not! It is a good option for enthusiast shoppers (stayed at the hotel for rest and sleep). Strategically located to shops. Your also just a few minutes away from the LRT, and go to KLCC. Good WIFI range in-room and do expect an array of Ramadhan bazaars until late night. The best! All in all, great stay!

                  Reviewed June 21, 2014

                  Dear Guest, Thank you for leaving us with your review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 25, 2019
                  Palace Hotel
                  8.0
                  Excellent
                  Ammie from Brunei Darussalam
                  Group
                  Superior Room
                  Stayed 2 nights in November 2013

                  Budget hotel, average, fast check-in”

                  Budget, average, clean

                  Spent one night, chosen to be close to the shops. The rooms are reasonable and the cleanliness was average, no window, no fridge. Free WIFI and do ask the reception for passwords. Otherwise it is recommended for those who loves shopping esp. woman.

                  Reviewed November 08, 2013

                  Dear Guest, Thank you for leaving us with your review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 25, 2019
                  Palace Hotel
                  8.3
                  Excellent
                  Ammie from Brunei Darussalam
                  Couple
                  Superior Room
                  Stayed 1 night in September 2013

                  Second time stay”

                  Great location, friendly staff, cheap buffet breakfast

                  As usual the hotel staff was exteremely polite. No doubt. Room was fine and comfortable. Not much complaint. I stayed here just for a day for shopping purpose. And was surprised there is a buffet breakfast available on early morning until 11.30 am. Additionally, it is cheap. Just for RM 10 per person!

                  Reviewed September 16, 2013

                  Dear Guest, Thank you for leaving us with your review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 25, 2019
                  Palace Hotel
                  8.3
                  Excellent
                  Ammie from Brunei Darussalam
                  Family with teens
                  Superior Room
                  Stayed 3 nights in July 2013

                  Best budget hotel.”

                  comfy, budget and highly recommended.

                  It was superb! A very friendly service. Clean rooms with free wifi. Good value for money for the budget traveller who wants a clean place to rest and doesn't too picky. All in all, it wasn't a terrible experienced and was in an excellent location, good for shoppers, easy access to LRT. Easy to find foods. Additional note, the street will be busy during Ramadhan season as many array of bazaars along the road.

                  Reviewed July 23, 2013

                  Dear Guest, Thank you for leaving us with your review, We put our customer experience and satisfaction as our priority. Look forward to see you again as our hotel guest. Thank You, Jeya Front Office Manager

                  Responded June 25, 2019
                  Palace Hotel
                  8.7
                  Excellent
                  A from Malaysia
                  Solo traveler
                  Superior Room
                  Stayed 2 nights in January 2013

                  Clean and spacious”

                  Within city centre, easy accessible to major part to city

                  One of the best hotel I have stayed. Quite and comfortable. There is ample of shopping centre around the hotel and all within walking distance. It is also near the MRT I.e pasar seni. Indian vegetarian food is within the hotel and the food is superb. Within walking distance you can find other non vegetarian Indian food, macdonald and Burger King. 7 eleven and Guardian pharmacy nearby. Very well placed within the city. Looking forward to go back.

                  Reviewed February 07, 2013
                  9.3
                  Exceptional
                  PENGIRAN from Brunei Darussalam
                  Solo traveler
                  Superior Room
                  Stayed 1 night in September 2012

                  Great location”

                  Room is just nice, not too big and not too small

                  The best thing about this hotel is the staff are very friendly and the hotel is always keep clean. The location of this hotel is exactly at shopping area which it is convinence to find everything to what we want especially for muslim. At the front of this hotel, easy to get food stall selling variety of halal food which is open 24 hours. I really satisfied during my stay at this hotel.

                  Reviewed November 23, 2012
                  12345
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                  Palace Hotel
                  |Very good 7.7
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                  • Excellent location
                  • Petaling Street
                  • LRT Train Station - Masjid Jamek is within 0.25 km