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About this property


Designed for both business and leisure travel, Palace Inn is ideally situated in Medan Baru; one of the city's most popular locales. With its location just 1.2 km from the city center and 4.5 km from the airport, this 3-star hotel attracts numerous travelers each year. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Cambridge Mall, Rahmat Museum, Sumatera Eye Center.

Take advantage of a wealth of unrivaled services and amenities at this Medan hotel. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour room service, Wi-Fi in public areas, car park, room service.

Step into one of inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, desk which can be found in some rooms. The hotel's massage, garden are ideal places to relax and unwind after a busy day. Palace Inn is an ideal place of stay for travelers seeking charm, comfort and convenience in Medan.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park

Things to do, ways to relax

  • Garden
  • Massage(s)

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Smoking area


  • Elevator
  • Pets allowed

Languages spoken

  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 24096 IDR
Breakfast Charge (when not included in room rate): 36144 IDR
Check-In From: 06:00 AM
Check-Out Until: 12:00 PM
Distance from City Center: 1.2 km
Distance to Airport: 4.5 km
Non-Smoking Rooms / Floors: Yes
Number of Restaurants: 1
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type
Very good

based on 172 reviews
  • Cleanliness 7.1
  • Facilities 6.0
  • Location 7.5
  • Room Comfort/Standard 7.2
  • Service 7.1
  • Value for money 7.2
  • Food/Dining 6.1
Sort by

edi from Malaysia
Solo traveler
Stayed 2 nights in July 2016
good & cheap
location is a bit remote but everything else's ok
Reviewed July 22, 2016

Maria from Indonesia
Business traveler
Stayed 3 nights in May 2016
Many times stays in this budget hotel
Reviewed May 22, 2016

novy from Indonesia
Business traveler
Stayed one night in January 2016
very good room size and cleanliness,
Reviewed April 03, 2016

Godwin from United Kingdom
Solo traveler
Stayed one night in March 2016
The hotel Good value for the money will stay here again
The hotel Good value for the money will stay here again
Reviewed March 29, 2016

Riri from Indonesia
Family with young children
Stayed one night in December 2015
very poor wifi and overrated hotel
We really dissappointed with this hotel. Their room really small,everything is basic inside the room and all furniture look very old ,no kettle to boil water even though we booked deluxe room. And the worst part,their wifi super poor. You won't get wifi unless you go out from your room. If you travelling with kids or baby, they will charge you RP.20,000 Per kid. This hotel provides not so many varieties for breakfast. Porridge, noodle,rice and fried chicken. When we stayed at other hotels,those hotels never charge my 4 years old daughter. I booked this hotel because agoda say this is 3 star hotel. But when we stayed here,we know that this hotel is 2 star or lower
Reviewed December 05, 2015

Zahari from Malaysia
Stayed one night in November 2015
One nite stop.
1.wifi 2. Shower good pressure 3. Staff obliging
One nite stay. Dinner at hotel restaurant very2 slow despite few customers. Facility in room very limited - only 2 bottles water and 2 glasses. Not suitable for long stay. Far distance to food stalls and shopping.
Reviewed November 23, 2015

Muhammad from Malaysia
Stayed one night in April 2015
The room is nice, not suitable if you travel with family
Reviewed November 10, 2015

DEVI from Indonesia
Business traveler
Stayed 2 nights in October 2015
Not suitable for rest
Room are noisy,a lot of sound coming from ceiling looks like rats running arround.room not realy clean,food are average.the funny things i heard tv sound very loud at 5am in the morning until 9am.dont know where the sound come from.Good for money and location but not good for relax and stay.
Reviewed October 25, 2015

akhmad from Indonesia
Family with young children
Stayed one night in October 2015
nice hotel..
location, food and clean
I like it..
Reviewed October 20, 2015

Timothy from Indonesia
Family with young children
Stayed one night in October 2015
Placed in great location
Location, staff, and price
Good place for travelers who want to explore medan but dont have alot of money
Reviewed October 13, 2015


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