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Very good 7.2
Based on 1279 reviews

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About Palace Of The Golden Horses Hotel

Description

Palace Of The Golden Horses Hotel is a world-class, award-winning luxury hotel located within Mines Resort City, 20 minutes away from the city center and a 35-minute drive from Kuala Lumpur International Airport. The hotel features 480 rooms and suites, five restaurants, two lounges, a business center, a swimming pool, and a fully-equipped gym. Renowned for its conference center, the Sultan Salahuddin Abdul Aziz Shah Conference Center offers 19 meeting rooms equipped with state-of-the-art facilities, including a Theatrette, a Marquee, and the Ballroom. Overlooking the picturesque lake, Palace of the Golden Horses is the epitome of beauty, grace, and luxury, winning great praise from even Heads of States. There are also table tennis, cycling, fish feeding, swimming lessons, and soccer games available. For a thoroughly relaxing and wonderful stay, make the Palace Of The Golden Horses Hotel your accommodation of choice.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Boating
  • Fitness center
  • Garden
  • Spa
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Convenience store
  • Poolside bar
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Postal service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Hindi
  • Indonesian
  • Japanese
  • Malay
  • Tamil
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Policies

The property requires a refundable security deposit of 200 MYR upon check-in.

The hotel offers a shuttle bus service according to the following schedule:

Palace of the Golden Horses to KLCC
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 12:30 PM, 3:30 PM, 8:30 PM

KLCC to Palace of the Golden Horses
Pick-up point: KLCC Tower B
Time: 11:15 AM, 1:30 PM, 4:30 PM, 9:30 PM

Palace of the Golden Horses to the Mines Shopping Mall/Mines Convention Centre (MIECC)
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 1:00 PM, 2:30 PM, 5:00 PM, 6:30 PM, 9:30PM

The Mines Shopping Mall/Mines Convention Centre (MIECC) to Palace of the Golden Horses
Pick-up point: The Mines (Level 3)
Time: 10:45 AM, 1:10 PM, 2:40 PM, 5:10 PM, 6:40 PM, 9:40 PM

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 270.00 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 20 km
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 9
Number of Restaurants: 4
Number of Rooms : 472
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1997
Year Hotel Last Renovated: 2014
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Verified traveler reviews

Filter by traveler type
Very good



based on 1279 reviews
  • Cleanliness 7.4
  • Facilities 6.4
  • Location 7.0
  • Room comfort and quality 7.5
  • Service 7.2
  • Value for money 7.1
  • Food and dining 6.9
Sort by
EDI from Malaysia
Couple
Lake View
Stayed 1 night in September 2016
good
cleaminess, friendy and good value for money
Reviewed September 30, 2016
EDI from Malaysia
Business traveler
Lake View
Stayed 1 night in September 2016
good
cleaminess, friendy and good value for money
Reviewed September 30, 2016
Ahmad from Malaysia
Business traveler
Deluxe
Stayed 1 night in September 2016
OK
Overall it okay
Reviewed September 30, 2016
abdallah from Jordan
Couple
Lake View
Stayed 1 night in November 2015
Fantastic
It's one of the best hotels in Kuala kuala lumpur. The only issue is that it's far way from city center. So now facilities available near by.
Reviewed September 27, 2016
Salmah from Malaysia
Family with older children
Deluxe
Stayed 1 night in September 2016
Run down hotel..supposedly a 4* hotel but service was 2*
Booked 2 rooms for a nite stay because we were attending a function at their ballroom. Since the location is way off and to avoid weekend traffic, we had no choice but to stay a nite.The aircond in our room was not working. Even after we requested for a new room, they did not bother to meet our request. During check out we requested for a free nite stay in future, the front desk staff took forever to get an approval that in the end we just walked out. Will not recommend to anybody to stay here. Operator cannot even communicate in english properly.
Reviewed September 27, 2016
yeejie from Malaysia
Couple
Lake View
Stayed 1 night in August 2016
Worst Hotel
we take more than one hour to check in...4 counter but only one staff there...no respond when asking why taking so long....every staff keep walking here and there....The Worst Hotel I went for this 3 years!!!!
Reviewed September 26, 2016
Kamaruzaman from Malaysia
Business traveler
Deluxe
Stayed 5 nights in September 2016
Pleasant stay
Nice hotel, clean room, friendly staff, good bfast
Reviewed September 26, 2016
NOR from Malaysia
Family with young children
Deluxe
Stayed 1 night in September 2016
Great place to rest and relax
Great place to rest and relax
Reviewed September 26, 2016
Nur from Singapore
Couple
Deluxe
Stayed 1 night in April 2016
Okay.
Rundown, old facilities
Reviewed September 26, 2016
Mohd from Malaysia
Couple
Deluxe
Stayed 1 night in September 2016
very good
Nice to stay ... very calm
Reviewed September 25, 2016

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