Palace on Ganges Hotel
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Palace on Ganges Hotel

B-1/158, Assighat, Assi Ghat, Varanasi, India, 221001
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Heritage Room Palace on Ganges Hotel
Heritage Room
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    Palace on Ganges Hotel Reviews

    7.2
    Very good
    /10
    (189 reviews)See what guests said
    8.8
    Excellent

    "Palace on Ganges was comfortable and provided what we needed..."

    Alicia

    -

    February 12, 2018

    7.4
    Very good cleanliness

    Things you’ll love about Palace on Ganges Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.6
    See map
    Excellent location
    Nearby
    Popular
  • Prakruthi10 m
  • Harmony Bookshop80 m
  • Indica Books80 m
  • Shilkey's80 m
  • Harmony Book Shop100 m
  • Assi Ghat130 m
  • Preshak180 m
  • Madame Tussah210 m
  • Zoryana's & Nutans'sCollections210 m
  • iway Internet Assi Ghat330 m
  • Value for money6.5
    Distance to city center6. Km
    Location rating8.6
    Nearest airportLal Bahadur Shastri Airport (VNS)
    Distance to airport23.3 km

    Rooms available at Palace on Ganges Hotel

    Heritage Room
    Heritage Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe Double/Twin
    Deluxe Double/Twin
    ...
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      Deluxe Room
      Deluxe Room
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        Luxury Room Shared Bed
        Luxury Room Shared Bed
        ...
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          Have a question for Palace on Ganges Hotel?

          What people love about Palace on Ganges Hotel

          • 9.6
            Exceptional

            "Great service, friendly staff and very helpful."

            John

            |

            September 26, 2017

          • 8.8
            Excellent

            "The breakfast was delicious, and the staff helped to coordinate some of our site-seeing."

            Alicia

            |

            February 12, 2018

          • 9.2
            Exceptional

            "Nicely decorated, clean and spacious room."

            Robert

            |

            November 1, 2018

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          More about Palace on Ganges Hotel

          More about Palace on Ganges Hotel

          5.6
          Review score

          "Staff is excellent;"

          Trent

          |

          November 27, 2018

          An overview

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          What they offer

          9.2
          Exceptional

          "Wonderful smaller colonial hotel in an excellent location in..."

          Robert

          |

          November 1, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

          Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

          Reviews of Palace on Ganges Hotel from real guests

          Agoda Reviews (189)
          7.2
          /
          10
          Cleanliness7.4
          Facilities6.3
          Location8.6
          Room comfort and quality7.3
          Service7.1
          Value for money6.5
          Provided by verified guests of Agoda
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          All guests (189)

          Show reviews that mention 

          Showing 164 verified guest comments
          12345
          8.0
          Excellent
          VINEET from India
          Couple
          Heritage Room
          Stayed 3 nights in March 2019

          Excellent location and right next to the a lot of exciting activities and shops around ”

          A clean hotel with a fantastic location on Assi ghat. Only wished the room had a view of the ghat and/or river. I had hoped and assumed that would be the case. Was told if i had called ahead for that it could have been the case. But the location was great with good attentive staff. The breakfast was okay. Not great but okay and hygienic. Would recommend overall to other visitors.

          Reviewed March 07, 2019
          6.0
          Devon from United States
          Couple
          Heritage Room
          Stayed 3 nights in February 2019

          Needs updating! Not worth the price.”

          This place has so much potential but needs work . Firstly, the bathrooms are all horribly moldy which is why there is “air freshener “. You can see all the mold growing all over the walls (there are no fans or windows in the bathroom). The WiFi is weak and you have to keep signing in. I had one hot shower in four days ( at 11pm at night after I asked what was going on with the water). The front desk called and asked for the boiler to be turned on. I am not sure why it is not always turned on so that the guests can have hot showers! The breakfast is appalling , the “buffet” is not tasty , never changes and is cheap . Also it is served in a dingy basement which makes no sense as there is a rooftop restaurant. I never ate in the restaurant because breakfast was so bad! Not all rooms are equal here , most have two tiny twin beds (one older lady told me at breakfast that she fell out of bed multiple times in the night) . They tried to give me and my tall husband these tiny beds and only after I proved that I had requested a large bed in the booking did they move us to a double. (Which was next to the check in counter and incredibly noisey! The room we eventually got the next day was much better (208) and I was much more comfortable there but the bathroom was incredibly moldy. Also be warned that they charge excessively for airport pickup (1100 rupees). It’s such s shame as this place has all the potential to be so lovely ! Just not worth the price .

          Reviewed February 26, 2019
          6.8
          Good
          Daryl from Philippines
          Group
          Heritage Room
          Stayed 1 night in March 2019

          Great Location”

          It’s a few steps away from the Ganges river. It’s a charming 130-year old building equipped with the basics for a good rest. Most times, you would need to keep on asking them for the same thing. Like I asked them twice for the laundry, twice for a tissue roll, thrice for the extra bed, and thrice for an extra towel. They just don’t do it. I needed to be at the front desk for them to move.

          Reviewed April 02, 2019
          9.0
          Exceptional
          GORDON from United Kingdom
          Couple
          Heritage Room
          Stayed 1 night in January 2014

          Quality hotel in a good location.”

          Room quality, food and friendly staff.

          The hotel offers sanctuary in the chaos that is Varanasi. All areas are well finished and attractive. Food is mainly Indian but breakfast offers eggs any style. The location is on the steps of the Ghats and allows easy access to either boats or walking. There is work opposite which is currently muddy but that is temporary. Good hotel and although not cheap, is value for money.

          Reviewed January 12, 2014
          9.2
          Exceptional
          Robert from Australia
          Family with teens
          Heritage Room
          Stayed 3 nights in September 2018

          Exceptional”

          Wonderful smaller colonial hotel in an excellent location in Assi ghat, just steps away from the Ganges. Nicely decorated, clean and spacious room. Great buffet breakfast and a rooftop restaurant. Staff were very helpful with every request, oh and take any of the private walking / river tours with Pappu ... worth the money. Recommended !

          Reviewed November 01, 2018
          5.6
          Trent from United States
          Couple
          Heritage Room
          Stayed 2 nights in November 2018

          Poor Value”

          Hotel is poor value. While it's location near the Assignment Ghat is nice, there are no real views from the hotel. Staff is excellent; however, the standard of the hotel is quite poor. Much nicer, cleaner options are available for less money a little ways from the river.

          Reviewed November 27, 2018
          8.4
          Excellent
          Yogendra from India
          Couple
          Heritage Room
          Stayed 1 night in February 2019

          Great location ”

          Great location breakfast not that great rooms small and a bit cramped most of the rooms with Zero view but location counters all the above negative points

          Reviewed February 10, 2019
          3.6
          jeffrey from United States
          Family with teens
          Heritage Room
          Stayed 2 nights in January 2019

          Great location ...terrible place to stay”

          Bad room Hard beds Dirty room Dirty towels Not accommodating

          Reviewed January 15, 2019
          5.6
          Juancarlos from United States
          Couple
          Heritage Room
          Stayed 2 nights in January 2018

          Overpriced hotel with some poor managers.”

          The head manager was a very upright and pleasant person, but the one we talked to most of the time was somewhat rude and dismissive, trying to sell us overpriced tours to local areas. They both offered us help to get sim cards, but ended up sending us on a wild goose chase that took a lot of time among shop keepers that claimed not to speak English. The hotel seemed convinced that it would be easy, which it wasn't, so it made me lose confidence in whatever else they would say. We paid full price for this, needing a good place to recharge, and it fell quite short of expectations. There was hot water the whole time, which was good, but room service didn't clean our rooms. It was a cold room in January. The laundry service was quite expensive, and they tried to charge us extra for express service, even though we asked for regular 1-day service, and it took 2 days to get done (and some things were still a bit wet afterward). Would not recommend. (ran out of text room)

          Reviewed March 13, 2018
          8.8
          Excellent
          Alicia from United States
          Group
          Heritage Room
          Stayed 2 nights in February 2018

          Comfortable on the Ghats”

          Varanasi can be a tough place to stay, and directly on the ghats?! Palace on Ganges was comfortable and provided what we needed. Some of the rooms are a bit small, but considering we made a last minute change, the staff was accommodating. The breakfast was delicious, and the staff helped to coordinate some of our site-seeing. It might be a little on the pricey side. However, the location is the best! It’s calm at night, but also an end point so easy to go up the the river.

          Reviewed February 12, 2018
          8.8
          Excellent
          Sarah from United States
          Group
          Heritage Room
          Stayed 2 nights in May 2017

          Nice play to stay, great location, food ok”

          Agoda misrepresented this booking. It said one price for a triple and list the three bed types. Then when wentnto book it was more expensive because they then charged us for the third bed. When we got there none of their rooms had three beds and first wanted to Hamm us in a very small room. Finally, the gave us a decent size room and actually set up a throw bed. They treated us to dinner at the hotel to try and make up for it. We got a huge discount in Agoda and ended up being a very nice place to stay. Nice shops and a few cafes near by. Very close to The Ganges and we had a lovely walk along the river. Do the Arti ceremony and rent the boat to watch it from the river. It is worth it and a must.

          Reviewed May 17, 2017
          8.4
          Excellent
          Julie from United Kingdom
          Family with teens
          Heritage Room
          Stayed 2 nights in March 2016

          Quaint hotel”

          We stayed here for 2 nights in March 2016. The hotel has a fabulous location and is perfectly placed to explore the ghats. The rooms were clean and comfortable. The rooftop restaurant served good quality food at a reasonable price. The reception staff were extremely helpful and organised sunset and sunrise boat trips on the Ganges and transport to and from the airport at very reasonable rates. Overall, we really enjoyed our stay in this quirky hotel.

          Reviewed April 13, 2016
          8.0
          Excellent
          Jacqui from United Kingdom
          Couple
          Heritage Room
          Stayed 3 nights in April 2015

          Good base”

          Safety, staff, comfort

          Good food for breakfast and dinner. Nice personable hotel with friendly staff who are flexible and willing to help. AT Assi Ghat so a nice 20 minute walk down the length of all the ghats, allowing a better experience than just sticking to the two central areas. No hot water for two days which was a bit of a let down and did affect the overall enjoyment however the staff compensated by bringing large buckets of piping hot water :-)

          Reviewed April 16, 2015
          8.7
          Excellent
          Gary from Australia
          Family with teens
          Heritage Room
          Stayed 2 nights in December 2014

          Perfect location”

          Location, location, location

          We enjoyed our stay. Vanarasi is like nowhere else on this earth, and this Hotel is right on its cusp. You can walk straight out the door and you are you have the Ganges at your doorstep. The hotel is very clean comfortable. I would stay there again. Recommended.

          Reviewed April 02, 2015
          8.0
          Excellent
          Barbara from Australia
          Solo traveler
          Heritage Room
          Stayed 2 nights in April 2014

          Well located, clean secure rooms and helpful staff”

          The central location - handy to all major Ghats but quieter than the busier Ghats

          Really enjoyed the stay here. Location is really handy and feels more relaxed than the main Ghat areas. Rooms are each different and the standard of the upgrade to the building is high. Comfortable bed although linen was badly pilled. I'm sure if I had asked it would have been replaced - but wasn't important enough to worry about. Rooftop area nice - although no views when sitting having meals. Met other interesting travellers at breakfast because tables can be communal. Highly recommend for both it's charm generally and it's excellent location.

          Reviewed May 09, 2014
          10.0
          Exceptional
          Elizabeth from Australia
          Solo traveler
          Heritage Room
          Stayed 3 nights in January 2014

          comfortable and easy access to all attractions”

          location, helpful staff, easy access

          I throughly enjoyed my stay at the Palace, the staff were welcoming and very helpful. The hotel is in such a good location, taxi right to the door and the ghats are right there. Loved walking along the ghats for hours. Was in room 107 had a window no view just a white brick wall which didnt bother me the action is outside and very quiet. The room was very clean and nicely decorated in warm colours. I highly recommend this hotel right on the ganges and would stay here again.

          Reviewed January 24, 2014
          9.3
          Exceptional
          Marieke from Netherlands
          Solo traveler
          Heritage Room
          Stayed 3 nights in January 2014

          Wonderful”

          Comfort, great location, good service

          Perfect. The only complaint I may have is the Agoda-hotel-deal, which made it impossible to have me refunded a cancelled third night – which cancelled more then 3 days before the actual night. That is a much too good deal for a hotel which will never have difficulties to find guests, and to fill up the vacant room again.

          Reviewed January 17, 2014
          8.0
          Excellent
          Barbara from Germany
          Family with teens
          Heritage Room
          Stayed 1 night in August 2013

          Pleasant, near Ganges, air conditioned”

          location, cleanliness, air conditioned

          Pleasant, quiet and clean stay in a chaotic and dirty city. Food was good standard, staff was friendly. Ganges was high up to the hotel and entrance was only possible over the back roof tops, but service was good. Colonial room had great view onto the ghat.

          Reviewed August 27, 2013
          8.0
          Excellent
          Mebalds from Australia
          Solo traveler
          Heritage Room
          Stayed 2 nights in March 2013

          Great location but over priced”

          location, location, location

          The hotel was quite nice, very clean and the rooms were of a good standard. The location was excellent only a short walk to Assi Ghat, although if you want to walk to main ghatt its about 30 minutes along the river or a 20 minute tuk tuk ride. I wopuld stay here for l i felt it was over priced. There are hotels with a better view, closer to the river and with much more atmosphere for less.

          Reviewed April 07, 2013
          8.3
          Excellent
          REBECCA from United Kingdom
          Group
          Heritage Room
          Stayed 2 nights in January 2013

          Good hotel and great service.”

          Location, professionally run and very good service.

          we arrived 5 hours before check in but they were able to sort us out. the room was comfortable and there was plenty of hot water. location is excellent for exploring the ghatts and it was nice to use the roof garden to watch everything go on but not be in it! reception was able to sort out boat trips on the ganges, taxis and trips to sarnath. the staff were polite and nothing was too much trouble. food was ok and the live music of an evening was a nice touch. all in all a good stay!

          Reviewed February 08, 2013
          12345
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          Palace on Ganges Hotel
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          • Excellent location
          • Assi Ghat