8.8
Excellent
/10
(296 reviews)See what guests said
Breakfast8
Swimming Pool7
Housekeeping3
See map
8.0
Excellent
Location rating score
Excellent location - 1.71 kilometers from city center
Parking
FREE
Popular landmarks
Pub Street2.88 km
Angkor Archaeological Park5.78 km
Angkor Thom8.18 km
Bayon8.24 km
Ta Prohm9.19 km
Banteay Kdei Temple9.53 km
Preah Khan10.87 km
Puok Silk Farm11.91 km
Bakong15.62 km
Nearby landmarks
Cambodian Cultural Village560 m
Senteurs d'Angkor710 m
Top Town Club840 m
Phsar Leu Thom Thmey1.02 km
La Boutique1.18 km
Royal Angkor International Hospital1.38 km
Royal International Hospital1.48 km
Angkor Golf Resort1.59 km
Paul Du Proul Hotel School1.78 km
Reak Smey Siem Reap Hostpital1.95 km
Palace Residence & Villa
Deluxe Garden View Palace Residence & Villa
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5-star Resort
Free Wi-Fi

Palace Residence & Villa

No. 555, Phum Kruos, Khum Svay Dangkum, Kruos, Siem Reap, Cambodia, 17000 - See map
Property highlightsRead all 296 reviews
Exceptional cleanliness
9.0 rating for cleanliness
Excellent facilities on premise
8.9 facilities on premise
Excellent comfort
8.8 room quality and comfort
Excellent service
8.8 rating for service

The staff were exceptional, after a minor miscommunication (mainly our fault) about pick-up service they upgraded our room and were very accommodating...

Katelyn | January 7, 2018

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Siem Reap every 19 minutes on Agoda.com
Value for money8.8
Distance to city center2. Km
Location rating8.0
Nearest airportSiem Reap International Airport (REP)
Distance to airport4.5 km

Rooms available at Palace Residence & Villa

8.8
Excellent
Room comfort & quality
3 Bedroom Pool Villa
3 Bedroom Pool Villa
...
  • Pool view
  • Balcony/terrace
  • 2 single beds & 1 king bed ...
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Private Pool Villa 2-Bedroom
Private Pool Villa 2-Bedroom
...
  • Room size: 220 m²/2368 ft²
  • Pool view
  • 2 king beds
Enter dates to see prices
Privilege Three-Bedroom Villa with Private Pool
Privilege Three-Bedroom Villa with Private Pool
...
  • Balcony/terrace
  • Shower and bathtub
  • 4 single beds and 1 queen b...
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Private Pool Villa 1-Bedroom
Private Pool Villa 1-Bedroom
...
  • Room size: 120 m²/1292 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Two-Bedroom Family Suite - Free Pick Up and Transfer
Two-Bedroom Family Suite - Free Pick Up and Transfer
...
  • Room size: 126 m²/1356 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
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Studio Villa-One Bedroom
Studio Villa-One Bedroom
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Studio Villa - 1 King Bed
Studio Villa - 1 King Bed
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed
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Deluxe Garden View
Deluxe Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds or 1 double b...
Enter dates to see prices
2 Bedroom Family Suite
2 Bedroom Family Suite
...
  • Room size: 126 m²/1356 ft²
  • Pool view
  • 2 single beds and 1 king be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Palace Residence & Villa?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Residence & Villa?

Palace Residence & Villa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of KHR 15. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Residence & Villa also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Palace Residence & Villa has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Siem Reap with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Palace Residence & Villa?

Palace Residence & Villa does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Palace Residence & Villa

  • 10.0
    Exceptional

    "The 2 main restaurants were very good and breakfast ample."

    PETER

    |

    September 22, 2019

  • 9.2
    Exceptional

    "Swimming pool with swim up bar was nice."

    Marco

    |

    November 9, 2018

  • 10.0
    Exceptional

    "We had a wonderful stay at this resort."

    PETER

    |

    September 22, 2019

Property ranking|Compared to 1,154 Siem Reap properties
See all rankings
Room size
153 sqm.
Room comfort score
8.8/10
Cleanliness score
9.0/10
Couples review score
8.9/10
Bigger than
99
%
of Siem Reap properties
Better than
91
%
of Siem Reap properties
Better than
86
%
of Siem Reap properties
Better than
84
%
of Siem Reap properties
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Overall rating:
8.8
Excellent
296 reviews
Cleanliness
9.0
Facilities
8.9
Location
8.0
Read all reviews >
What travelers say they love:
There is a day spa which we also used and were very happy wi...
PETER from Australia
Couple
More about Palace Residence & Villa

More about Palace Residence & Villa

Palace Residence & Villa brings you Siem Reap’s first all-inclusive spa and resort, where quality service and hospitality are rivaled only by the class and taste the resort has to offer. Located in the historically rich town, the design of the property reflects the traditional architect style with a touch of Chinese décor. The villas provide unsurpassed comfort and a true sense of privacy where you can indulge and soak up the atmosphere unique to the property. Leisure and recreation isn't lacking here with a hot tub, tennis courts, fitness center, and golf course within three kilometers. Guests can visit the nearby Angkor Wat to complete their trip to Siem Reap and spoil themselves with the extensive list of menus at the Palace Residence & Villa.

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Most talked about facilities

Swimming Pool
13 mentions
Breakfast
12 mentions
Food & Dining
6 mentions
Housekeeping
1 mention

What they offer

10.0
Exceptional

"We were on the first floor overlooking the gardens which wer..."

PETER

|

September 22, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Vegetarian

Restaurants on site

Phumkreus Khmer
Cuisine:Cambodian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Palace Residence & Villa from real guests

Overall rating
8.8
Excellent
From 296 reviews
9.1Cleanliness
9.0Room comfort and quality
8.9Facilities
Agoda Reviews (193)Booking.com Reviews (103)
Rating via Agoda8.6
/
10
Cleanliness9.0
Facilities8.9
Location8.0
Room comfort and quality8.8
Service8.8
Value for money8.8
High score for Siem Reap
Rating
9+ Exceptional (64)
8-9 Excellent (32)
7-8 Very Good (22)
6-7 Good (10)
<6 Below Expectation (9)
Time of the year
Mar - May (36)
Jun - Aug (36)
Sep - Nov (34)
Dec - Feb (31)
Don't miss out!Users are booking a place in Siem Reap every 19 minutes on Agoda.com
All guests (193)
All room types
All languages

Show reviews that mention 

Showing 137 verified guest comments
12345
10.0
Exceptional
Andrei from Russia
Couple
Studio Villa - 1 King Bed
Stayed 4 nights in April 2015

Amazing time”

villa spa green

We completely enjoyed our 4 days stay at this lovely hotel in Siem Reap. The personal is very friendly and attentive. We were lucky enough to experience Cambodian New Year ambience at it's best. The villa is luxurious with a big terrace overlooking a lotus pond and outside shower under birds singing.. Easy access to the city and sightseeing, well arranged transportation. We took a tour from the hotel and our guide was amazing! We'll definitely recommend this hotel and Cambodia itself to everyone.

Reviewed April 20, 2015
9.0
Exceptional
Leonardo from Brazil
Family with teens
Deluxe Pool View
Stayed 3 nights in September 2015

Great value for money!”

Services, location and swimming pool

The resort has a great swimming, which really helps during all the warm days. As the tours start early - but the hotel is not far from Angkor Wat, for example - we could come back to the hotel to have lunch by the pool, take a dive and then continue the day with recharged batteries. The hotel's spa is really good, but pricey! (even with the 20% discount voucher). You can get massages at downtown Siem Reap for much less. Personnel is friendly. Only downside for us was the restaurant closing at 10PM. We arrived at 9:45PM one night and we were not let in. Overall a very good experience!

Reviewed September 30, 2015
8.8
Excellent
OSCAR from Australia
Couple
Deluxe Pool View
Stayed 6 nights in June 2016

Fantastic staff and nice gardens”

We stayed 6 days in this hotel and we enjoyed our stay. The staff was very friendly and attentive to our needs. breakfast was good and the restaurant was ok although it be improved. Prices were good for an hotel of this category. We would get back to this hotel if we ever go to Siem Reap again.

Reviewed July 03, 2016
6.3
Good
Jochen from Germany
Couple
Deluxe Garden View
Stayed 5 nights in January 2016

Not what I have booked...”

All OK, however....

I have booked thru AGODA the "Palace Residence and Villa Siem Reap" hotel for more privacy (only 69 rooms they say) and paid therefore a higher room rate. However I was checked in in the "sister hotel" "Angkor Palace Resort and Spa" (260 rooms), because the "Residence and Villa" is simply closed down for major renovation. With total disappointment I have complained to local management staff and asked for explanation. In turn, full of guilt and because I have caught them, I was given an apology and 2 complimentary dinner (done to keep me quiet??). This is not enought, what about the higher room rate I have paid?? To my suprise, both places are still offered with different room rates, also one place is shut down. How can this be? Why is the one place not taken out of the booking system in the meantime? One more, airport pick up didnt turn up...

Reviewed January 27, 2016
10.0
Exceptional
Gray from New Zealand
Family with young children
Deluxe Pool View
Stayed 3 nights in October 2016

Professional hosts & great results”

I would like you to read this whole review. My Family and I took 2 Deluxe Balcony Pool View Rooms and stayed for a week. The deal through Agoda was well worthwhile and great value. When we arrived the first few hours brought a few mistakes and things weren't looking so good BUT I must say that the Resort and its staff bent over backwards to fix everything for us. They were fantastic. A particular mention must go to Mr Pagna and Mr Soly. Two of the most professional managers I have encountered. They accepted responsibility for everything and just simply made it better. We all make mistakes, its how we fix them that counts. We travel a lot and this resort was a welcome oasis. The pools are great, the staff friendly, its very clean, lovely tree and water lined resort style grounds, children friendly, with a small playground, lovely buffet breakfast, fine cuisine in the restaurants, affordable prices, live dolcet tones in the lobby bar of an evening, nightly courtesy bus to town, close location to what you came for but isolated enough to be so peaceful. There are 12 hectares of grounds to walk around and relax in. Sipping a Pina Colada whilst sitting at the main pool's wet bar is a joy too, and it's a long way from the shallow places where children swim and slide. Something for everyone. We intended to stay for 3 nights and ended up there a week. We will be back. Thank you Mr Pagna, Mr Soly and all your professional staff.

Reviewed October 15, 2016
8.0
Excellent
Kong from Cambodia
Family with young children
Deluxe Garden View
Stayed 4 nights in November 2015

A bit disappointed. ”

Staffs performance is ok.

I'm disappointed as I wasn't expected to stay at Angkor Palace resort &Spa hotel. The Palace Risedent Villa is just another different name which under the property of Angkor Palace Resort & Spa hotel, you actually stay at Angkor Palace Resort & Spa. One hotel but 2 names on Agoda website to sell more segments, this what I heard from staff. I ordered nonsmoking room from the first but they gave me smoking room and they told me to be patient, the smell will gone away in a little while, but I wasn't agree because I'm allergy with smoking smell and my young 3 kids as well. I can't imagine how impractical of the reservation department is. Anyway I got it changed to other room and we were find.

Reviewed November 30, 2015
8.3
Excellent
Hoa from Australia
Couple
Deluxe Garden View
Stayed 3 nights in November 2015

Great Hotel”

Spacious room, Shuttle bus to night market and Breakfast

It was a pleasant stay for us last during our visit to Siem Reap. There was a hiccup at the airport while we were waiting for our bus transfer to the hotel. The hotel didn't have our flight detail hence didn't know when we would arrived and no one picked us up. So my advise is to contact the hotel and give them your flight detail before your arrive.

Reviewed November 11, 2015
8.7
Excellent
JoAnn from Malaysia
Couple
Deluxe Garden View
Stayed 4 nights in February 2015

Excellent choice if visiting Siem Reap.”

The staff are fantastic! The room and decor is absolutely beautiful too. Peaceful and relaxing place. Perfect location the complimentary shuttle van is great too. Definitely worth the stay

Had a fantastic time in Siem Reap and the hotel stay was excellent. Rating given based also on how much this country has been through, definitely come a long way! The people are marvelous...

Reviewed February 14, 2015
9.2
Exceptional
Reimund from Denmark
Family with young children
Deluxe Garden View
Stayed 5 nights in April 2016

A very nice hotel”

Probably one of the best hotels in Siem Reap. A big and spacious hotel. Would surely consider going there again :)

Reviewed May 11, 2016
9.3
Exceptional
POON from China
Solo traveler
Deluxe Garden View
Stayed 5 nights in December 2015

Great leisure experience with quality comfort”

Service, comfort, space

A great hotel with nothing to complain. Will definitely stay with the hotel if in Siem Reap again

Reviewed December 28, 2015
9.7
Exceptional
Ralph from United States
Couple
Deluxe Pool View
Stayed 2 nights in May 2015

World Class service. Excellent accommodations.”

First rate service. Beautiful setting and accommodation. Location.

There was some confusion regarding the room I booked. The staff handled the misunderstanding in a very professional manner. We were upgraded to fantastic villa room for the initial days we booked. When we asked to extend our visit, we were given the same upgraded room at the discounted rate of a standard room. First rate hotel!!!!

Reviewed May 28, 2015
9.2
Exceptional
Thomas from Australia
Couple
Deluxe Garden View
Stayed 4 nights in January 2018

Excellent hotel, but two qualms”

Hotel is pristine and very well maintained. At AUD420 for 4 nights it was very good value for money. However, there are two complaints - probably reflective of our stay only: 1. We were woken at 10:40pm by an unexpected doorbell and ignored it. 5 minutes later it happened again and I turned on the do not disturb light outside. 5 minutes after that we got a phone call to our room talking about a toothbrush. We were both Ill and trying to sleep and they had the wrong room. At the full rate of $350 per night that kind of stuff up is totally unacceptable. 2. The hotel wrapped each laundered item in plastic when it was returned to us. In a country embracing consumerism and with a rampant rubbish issue this is totally inconsistent with the messages the hotel pushed about sustainability. Despite these it is a very nice hotel with very courteous staff. It is a 15 minute remork ride to town but at $3 one way who cares. Restaurant food is very nice but a bit exy. I would still recommend.

Reviewed January 31, 2018
9.6
Exceptional
Les from Australia
Group
Deluxe Garden View
Stayed 3 nights in December 2016

Palace, yes definitely ”

Nice pool X 2. One with slide & playground, second pool 35m long-infinity. Spacious rooms. Wonderful resort feel in a city bit further from famous Pub Street, but hey Tuk Tuk cost only $2 to go there. Breakfast yummy, lots of choices, our fav was KimChi and of course soups And dumplings. Good place to stay and price was alright as I booked through Agoda.

Reviewed December 06, 2016
9.6
Exceptional
Kriengkrai from Thailand
Family with young children
Studio Villa - 1 King Bed
Stayed 1 night in April 2016

Great hotel, good spa and have lots of facilites.”

Recommend to stay at this hotel in Siem Riep.

Reviewed May 01, 2016
9.2
Exceptional
ruta from Cyprus
Couple
Deluxe Garden View
Stayed 5 nights in January 2018

Very exceptional 5 stars Hotel”

Really amazing hotel. Has 2 big swimming pools, sauna and steam room, spa, nice garden, room was very big, quiet, very clean, breakfasts had a lot of choices. Staff is very helpful. Had mini van to bring guests to the town and back every evening. Was very nice stay.

Reviewed February 04, 2018
9.6
Exceptional
Sandra from United Kingdom
Couple
Deluxe Garden View
Stayed 3 nights in January 2017

The most wonderful hotel I have ever set foot in!”

You will think you have died and woken up in someone else's life when you are staying here. We went for a stroll round the gardens after being there for two days and found a full length pool with it's own bar we didn't even know was there. The central pool is lovely with little bridges you can swim under and a bar to swim up to and get a beer. The staff all seem truly pleased to see you from the Hotel Manager to the gardeners and cleaners.

Reviewed January 26, 2017
9.2
Exceptional
John from United Kingdom
Couple
Deluxe Pool View
Stayed 5 nights in April 2016

We were very hot.”

April is the dry and hot season. Temperature 40C+ during the day and 30C even at 7pm. The hotel has air-con in bedrooms, the spa, shops and restaurants but even the air-con seemed ineffective during the day. Be nice to have some cooling system in the common areas especially the lobby as they have lovely singers entertaining guests at night but no one can stay for long in that boiling heat.

Reviewed April 13, 2016
9.2
Exceptional
Marco from Netherlands
Solo traveler
Deluxe Pool View
Stayed 3 nights in October 2018

Nice hotel; good rooms ”

Very nice hotel with large rooms. Really enjoyed our 3 nights there. Swimming pool with swim up bar was nice. Breakfast also good and sufficient. Closely located to center of SR and with tuk tuk only 3 USD.

Reviewed November 09, 2018
9.2
Exceptional
Katrina from Philippines
Group
Deluxe Pool View
Stayed 2 nights in August 2016

Relaxing spot in Siem Ream!”

This hotel was awesome! The rooms are very nice and clean. The bathroom is luxurious! :) I loved the pool area because it is big, with a pool bar. The entire place is perfect for rest and relaxation :)

Reviewed October 29, 2016
7.3
Very good
Greg from Australia
Family with teens
2 Bedroom Family Suite
Stayed 3 nights in March 2015

Not what we expected”

Pool, pool bar, bed comfort

Disappointed by this hotel. We booked a family 'suite' which turned out to be two inter connected rooms. Which at checkin weren't opened so we had to move furniture to open connecting doors. The master bedroom connected to what seemed was a previous bedroom converted into a lounge room but strangely the two bedrooms interconnected rather than the bedrooms being separated by the living room. So the living room was useless as guests in the second bedroom didn't want to walk through the master to get to the living room! Terrible design. We would have saved the money and just got two rooms if we knew this and would have saved money. The food at the pool bar and room service was limited and the chicken was awful in both curry and burger. Breakfast buffet was just average compared to other 5 star hotels we stayed at on the same trip.

Reviewed April 01, 2015
12345
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  • Excellent location
  • Pub Street