The staff were exceptional, after a minor miscommunication (mainly our fault) about pick-up service they upgraded our room and were very accommodating...
Katelyn | January 7, 2018
Free Wi-Fi in all rooms!
|Value for money||8.8|
|Distance to city center||2. Km|
|Nearest airport||Siem Reap International Airport (REP)|
|Distance to airport||4.5 km|
Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Palace Residence & Villa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of KHR 15. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Residence & Villa also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Palace Residence & Villa has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Siem Reap with private transportation, the hotel can arrange both taxis or car rental.
Palace Residence & Villa does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"The 2 main restaurants were very good and breakfast ample."
September 22, 2019
"Swimming pool with swim up bar was nice."
November 9, 2018
"We had a wonderful stay at this resort."
September 22, 2019
Palace Residence & Villa brings you Siem Reap’s first all-inclusive spa and resort, where quality service and hospitality are rivaled only by the class and taste the resort has to offer. Located in the historically rich town, the design of the property reflects the traditional architect style with a touch of Chinese décor. The villas provide unsurpassed comfort and a true sense of privacy where you can indulge and soak up the atmosphere unique to the property. Leisure and recreation isn't lacking here with a hot tub, tennis courts, fitness center, and golf course within three kilometers. Guests can visit the nearby Angkor Wat to complete their trip to Siem Reap and spoil themselves with the extensive list of menus at the Palace Residence & Villa.
"We were on the first floor overlooking the gardens which wer..."
September 22, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 2 year(s).
|Guest's age||Extra bed|
Children 2-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Palace Residence & Villa
Siem Reap Central Area
Siem Reap Central Area
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We completely enjoyed our 4 days stay at this lovely hotel in Siem Reap. The personal is very friendly and attentive. We were lucky enough to experience Cambodian New Year ambience at it's best. The villa is luxurious with a big terrace overlooking a lotus pond and outside shower under birds singing.. Easy access to the city and sightseeing, well arranged transportation. We took a tour from the hotel and our guide was amazing! We'll definitely recommend this hotel and Cambodia itself to everyone.
Great value for money!”
The resort has a great swimming, which really helps during all the warm days. As the tours start early - but the hotel is not far from Angkor Wat, for example - we could come back to the hotel to have lunch by the pool, take a dive and then continue the day with recharged batteries. The hotel's spa is really good, but pricey! (even with the 20% discount voucher). You can get massages at downtown Siem Reap for much less. Personnel is friendly. Only downside for us was the restaurant closing at 10PM. We arrived at 9:45PM one night and we were not let in. Overall a very good experience!
Fantastic staff and nice gardens”
We stayed 6 days in this hotel and we enjoyed our stay. The staff was very friendly and attentive to our needs. breakfast was good and the restaurant was ok although it be improved. Prices were good for an hotel of this category. We would get back to this hotel if we ever go to Siem Reap again.
Not what I have booked...”
I have booked thru AGODA the "Palace Residence and Villa Siem Reap" hotel for more privacy (only 69 rooms they say) and paid therefore a higher room rate. However I was checked in in the "sister hotel" "Angkor Palace Resort and Spa" (260 rooms), because the "Residence and Villa" is simply closed down for major renovation. With total disappointment I have complained to local management staff and asked for explanation. In turn, full of guilt and because I have caught them, I was given an apology and 2 complimentary dinner (done to keep me quiet??). This is not enought, what about the higher room rate I have paid?? To my suprise, both places are still offered with different room rates, also one place is shut down. How can this be? Why is the one place not taken out of the booking system in the meantime? One more, airport pick up didnt turn up...
Professional hosts & great results”
I would like you to read this whole review. My Family and I took 2 Deluxe Balcony Pool View Rooms and stayed for a week. The deal through Agoda was well worthwhile and great value. When we arrived the first few hours brought a few mistakes and things weren't looking so good BUT I must say that the Resort and its staff bent over backwards to fix everything for us. They were fantastic. A particular mention must go to Mr Pagna and Mr Soly. Two of the most professional managers I have encountered. They accepted responsibility for everything and just simply made it better. We all make mistakes, its how we fix them that counts. We travel a lot and this resort was a welcome oasis. The pools are great, the staff friendly, its very clean, lovely tree and water lined resort style grounds, children friendly, with a small playground, lovely buffet breakfast, fine cuisine in the restaurants, affordable prices, live dolcet tones in the lobby bar of an evening, nightly courtesy bus to town, close location to what you came for but isolated enough to be so peaceful. There are 12 hectares of grounds to walk around and relax in. Sipping a Pina Colada whilst sitting at the main pool's wet bar is a joy too, and it's a long way from the shallow places where children swim and slide. Something for everyone. We intended to stay for 3 nights and ended up there a week. We will be back. Thank you Mr Pagna, Mr Soly and all your professional staff.
A bit disappointed. ”
I'm disappointed as I wasn't expected to stay at Angkor Palace resort &Spa hotel. The Palace Risedent Villa is just another different name which under the property of Angkor Palace Resort & Spa hotel, you actually stay at Angkor Palace Resort & Spa. One hotel but 2 names on Agoda website to sell more segments, this what I heard from staff. I ordered nonsmoking room from the first but they gave me smoking room and they told me to be patient, the smell will gone away in a little while, but I wasn't agree because I'm allergy with smoking smell and my young 3 kids as well. I can't imagine how impractical of the reservation department is. Anyway I got it changed to other room and we were find.
It was a pleasant stay for us last during our visit to Siem Reap. There was a hiccup at the airport while we were waiting for our bus transfer to the hotel. The hotel didn't have our flight detail hence didn't know when we would arrived and no one picked us up. So my advise is to contact the hotel and give them your flight detail before your arrive.
Excellent choice if visiting Siem Reap.”
Had a fantastic time in Siem Reap and the hotel stay was excellent. Rating given based also on how much this country has been through, definitely come a long way! The people are marvelous...
A very nice hotel”
Probably one of the best hotels in Siem Reap. A big and spacious hotel. Would surely consider going there again :)
Great leisure experience with quality comfort”
A great hotel with nothing to complain. Will definitely stay with the hotel if in Siem Reap again
World Class service. Excellent accommodations.”
There was some confusion regarding the room I booked. The staff handled the misunderstanding in a very professional manner. We were upgraded to fantastic villa room for the initial days we booked. When we asked to extend our visit, we were given the same upgraded room at the discounted rate of a standard room. First rate hotel!!!!
Excellent hotel, but two qualms”
Hotel is pristine and very well maintained. At AUD420 for 4 nights it was very good value for money. However, there are two complaints - probably reflective of our stay only: 1. We were woken at 10:40pm by an unexpected doorbell and ignored it. 5 minutes later it happened again and I turned on the do not disturb light outside. 5 minutes after that we got a phone call to our room talking about a toothbrush. We were both Ill and trying to sleep and they had the wrong room. At the full rate of $350 per night that kind of stuff up is totally unacceptable. 2. The hotel wrapped each laundered item in plastic when it was returned to us. In a country embracing consumerism and with a rampant rubbish issue this is totally inconsistent with the messages the hotel pushed about sustainability. Despite these it is a very nice hotel with very courteous staff. It is a 15 minute remork ride to town but at $3 one way who cares. Restaurant food is very nice but a bit exy. I would still recommend.
Palace, yes definitely ”
Nice pool X 2. One with slide & playground, second pool 35m long-infinity. Spacious rooms. Wonderful resort feel in a city bit further from famous Pub Street, but hey Tuk Tuk cost only $2 to go there. Breakfast yummy, lots of choices, our fav was KimChi and of course soups And dumplings. Good place to stay and price was alright as I booked through Agoda.
Great hotel, good spa and have lots of facilites.”
Recommend to stay at this hotel in Siem Riep.
Very exceptional 5 stars Hotel”
Really amazing hotel. Has 2 big swimming pools, sauna and steam room, spa, nice garden, room was very big, quiet, very clean, breakfasts had a lot of choices. Staff is very helpful. Had mini van to bring guests to the town and back every evening. Was very nice stay.
The most wonderful hotel I have ever set foot in!”
You will think you have died and woken up in someone else's life when you are staying here. We went for a stroll round the gardens after being there for two days and found a full length pool with it's own bar we didn't even know was there. The central pool is lovely with little bridges you can swim under and a bar to swim up to and get a beer. The staff all seem truly pleased to see you from the Hotel Manager to the gardeners and cleaners.
We were very hot.”
April is the dry and hot season. Temperature 40C+ during the day and 30C even at 7pm. The hotel has air-con in bedrooms, the spa, shops and restaurants but even the air-con seemed ineffective during the day. Be nice to have some cooling system in the common areas especially the lobby as they have lovely singers entertaining guests at night but no one can stay for long in that boiling heat.
Nice hotel; good rooms ”
Very nice hotel with large rooms. Really enjoyed our 3 nights there. Swimming pool with swim up bar was nice. Breakfast also good and sufficient. Closely located to center of SR and with tuk tuk only 3 USD.
Relaxing spot in Siem Ream!”
This hotel was awesome! The rooms are very nice and clean. The bathroom is luxurious! :) I loved the pool area because it is big, with a pool bar. The entire place is perfect for rest and relaxation :)
Not what we expected”
Disappointed by this hotel. We booked a family 'suite' which turned out to be two inter connected rooms. Which at checkin weren't opened so we had to move furniture to open connecting doors. The master bedroom connected to what seemed was a previous bedroom converted into a lounge room but strangely the two bedrooms interconnected rather than the bedrooms being separated by the living room. So the living room was useless as guests in the second bedroom didn't want to walk through the master to get to the living room! Terrible design. We would have saved the money and just got two rooms if we knew this and would have saved money. The food at the pool bar and room service was limited and the chicken was awful in both curry and burger. Breakfast buffet was just average compared to other 5 star hotels we stayed at on the same trip.
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