9.3

Exceptional
/10
(69 reviews)See what guests said
Breakfast3
24-hour front desk1
See map

8.9

Excellent

Location rating score

Excellent location - 280 meters from city center
Popular landmarks
Historic Center of Vienna 870 m
St. Stephen's Cathedral 960 m
The Hofburg 960 m
Kunsthistorisches Museum Vienna 1.5 km
Wiener Staatsoper 1.5 km
Prater 2.2 km
Belvedere Museum 2.9 km
Schonbrunn Palace 5.4 km
Tiergarten Schoenbrunn - Zoo Vienna 6.1 km
Schonbrunner Gardens 6.3 km
Nearby landmarks
Werdertor-Apotheke 180 m
Aera Bar 220 m
Hermann-Gmeiner-Park 230 m
Flex Nightclub 230 m
Black Market 240 m
Tiefgarage Rossau 250 m
European Union House 270 m
Erwin Ringel-Park 280 m
Zum Schwan 300 m
Holmes Place 320 m
Palais Hansen Kempinski Vienna
Superior Palais Hansen Kempinski Vienna
Lobby Palais Hansen Kempinski Vienna
Lobby Palais Hansen Kempinski Vienna
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Palais Hansen Kempinski Vienna

Schottenring 24, 01. Innere Stadt, Vienna, Austria, 1010 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Historic Center of Vienna
Within 870 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 550 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Vienna every 10 minutes on Agoda.com
Value for money9.1
Distance to city center0.6 Km
Location rating8.9
Nearest airportVienna International Airport (VIE) - Austria
Distance to airport19.2 km

Rooms available at Palais Hansen Kempinski Vienna

Exceptional
Room comfort & quality
9.9
Grand Deluxe
...
  • Room size: 53 m²/570 ft²
  • Courtyard view
  • 1 sofa bed or 1 double bed
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Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed or 2 single be...
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Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Junior Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 double bed and 1 sofa bed...
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Ring Suite
...
  • Shower and bathtub
  • 1 sofa bed & 1 king bed
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Hansen Suite
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 1 double bed
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Palais Suite
...
  • Shower and bathtub
  • 1 sofa bed & 1 king bed or ...
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SUITE Ring Suite
...
  • Room size: 60 m²/646 ft²
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SUITE Palais Suite
...
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    SUITE Hansen Suite
    ...
    • Room size: 50 m²/538 ft²
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Palais Hansen Kempinski Vienna?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 60 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Palais Hansen Kempinski Vienna has a car park available for guests. Parking is available for a fee of 40 EUR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Vienna with private transportation, the hotel can arrange taxi service.

    Is breakfast offered at Palais Hansen Kempinski Vienna?

    Start your mornings right, with the continental and buffet breakfast options offered at Palais Hansen Kempinski Vienna. Adults can enjoy breakfast offered with an additional charge of 42 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna features 2 on-site restaurants for your dining convenience.

    What is the smoking policy at Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna does permit smoking in some areas and is not 100% smoke-free.

    What is the closest train, metro, or bus station to Palais Hansen Kempinski Vienna?

    The closest train, metro, or bus station is Schottentor Metro Station, 550 m away from Palais Hansen Kempinski Vienna.

    What restaurants are nearby Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna’s neighborhood is 01. Innere Stadt which includes popular restaurants such as Edvard, Restaurant Die Kueche and Mr. Lee.

    What popular shopping places are close to Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna is located in 01. Innere Stadt area which features shopping places such as Garde Blanche Vino, Hinc and Pickwicks.

    What are popular attractions near Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna is located in 01. Innere Stadt area, which is famous for attractions such as St. Stephen's Cathedral, Historic Center of Vienna and The Hofburg.

    What popular natural sightseeing spots are close to Palais Hansen Kempinski Vienna?

    Palais Hansen Kempinski Vienna is located within 01. Innere Stadt, which makes it conveniently close to natural sights including Burggarten Park and Rathauspark.

    Show more questions
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    Explore the neighborhood
    Property ranking|Compared to 2,467 Vienna properties
    See all rankings
    Value for money score
    9/10
    Service score
    9.3/10
    Cleanliness score
    9.8/10
    Room comfort score
    9.9/10
    Better than
    99
    %
    of Vienna properties
    Better than
    99
    %
    of Vienna properties
    Better than
    99
    %
    of Vienna properties
    Better than
    99
    %
    of Vienna properties
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    Overall rating:

    9.3

    Exceptional
    69 reviews
    Cleanliness
    9.7
    Facilities
    9.3
    Location
    8.9
    Read all reviews >
    More about Palais Hansen Kempinski Vienna

    More about Palais Hansen Kempinski Vienna

    Located in the lovely area of 01. Innere Stadt, Palais Hansen Kempinski Vienna enjoys a commanding position in the sightseeing, shopping, culture hub of Vienna. Situated only 0.6 Km from the city center, guests are well located to enjoy the town's attractions and activities. With the city's main attractions such as Hohe Brucke Wien, St. Mary's on the Bank (Maria Am Gestade), Cityrama within close reach, visitors to the hotel will just love its location.

    At Palais Hansen Kempinski Vienna, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, taxi service, wheelchair accessible.

    Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, bathroom phone, carpeting, slippers, closet, provided to help guests recharge after a long day. The hotel's recreational facilities, which include fitness center, sauna, indoor pool, spa, massage are designed for escape and relaxation. When you are looking for comfortable and convenient accommodations in Vienna, make Palais Hansen Kempinski Vienna your home away from home.

    Show less
    Amenities and facilities
    Exceptional
    Facilities

    9.3

    Languages spoken

    • English
    • Arabic
    • Chinese [Mandarin]
    • French
    • German
    • Russian
    • Spanish

    Internet access

    • Free Wi-Fi in all rooms!
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Hot tub
    • Massage
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [indoor]
    • Ticket services
    • Tours

    Cleanliness and safety

    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Safe dining setup
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Kitchen
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Laundry service
    • Luggage storage
    • Safety deposit boxes
    • Smoking area
    • Wheelchair accessible

    For the kids

    • Babysitting service
    • Family room

    Access

    • Check-in/out [express]
    • Check-in/out [private]
    • Dog-friendly
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Bicycle rental
    • Car park [charges apply]
    • Taxi service
    • Valet parking
    Food and dining
    Breakfast options
    • Asian
    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet
    Restaurants on site

    Die Küche Wien

    • Cuisine: European
    • Menu: Buffet

    Edvard

    • Cuisine: European
    • Menu: Buffet
    Location
    Schottenring 24, 01. Innere Stadt, Vienna, Austria, 1010
    Excellent
    Location

    8.9

    Airports

    • Vienna International Airport (VIE) - Austria
      19.2 km 26 min drive
    • M. R. Štefánik Airport (BTS) - Slovakia
      61.8 km

    Public transportation

    • Schottentor Metro Station
      550 m
    • Roßauer Lände Metro Stop
      670 m

    Hospital or clinic

    • Werdertor-Apotheke
      180 m

    Shopping

    • Vienna Naschmarkt
      2.3 km

    Convenience store

    • Billa
      580 m

    Cash withdrawal

    • ATM
      130 m
    What's nearby

    Popular landmarks

    • Historic Center of Vienna
      870 m
    • St. Stephen's Cathedral
      960 m
    • The Hofburg
      960 m
    • Kunsthistorisches Museum Vienna
      1.5 km
    • Wiener Staatsoper
      1.5 km
    • Prater
      2.2 km
    • Belvedere Museum
      2.9 km
    • Schonbrunn Palace
      5.4 km
    • Tiergarten Schoenbrunn - Zoo Vienna
      6.1 km
    • Schonbrunner Gardens
      6.3 km

    Nearby landmarks

    • Werdertor-Apotheke
      180 m
    • Aera Bar
      220 m
    • Hermann-Gmeiner-Park
      230 m
    • Flex Nightclub
      230 m
    • Black Market
      240 m
    • Tiefgarage Rossau
      250 m
    • European Union House
      270 m
    • Erwin Ringel-Park
      280 m
    • Zum Schwan
      300 m
    • Holmes Place
      320 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee60 EUR
    • Distance from city center0.6 Km
    • Travel time to airport (minutes)25

    Extras

    • Breakfast charge (unless included in room price)42 EUR

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors3
    • Number of restaurants2
    • Number of rooms 152
    • Year property opened2013
    • Most recent renovation2013

    Parking

    • Daily parking fee40 EUR

    Reviews of Palais Hansen Kempinski Vienna from real guests

    Provided by verified guests of Agoda
    9.3
    /
    10
    Exceptional
    Cleanliness9.7
    Facilities9.3
    Location8.9
    Room comfort and quality9.9
    Service9.4
    Value for money9.1
    High score for Vienna
    Rating
    9+ Exceptional (35)
    8-9 Excellent (9)
    7-8 Very Good (2)
    6-7 Good (0)
    <6 Below Expectation (0)
    Time of the year
    Mar - May (8)
    Jun - Aug (15)
    Sep - Nov (16)
    Dec - Feb (7)
    Don't miss out!Users are booking a place in Vienna every 10 minutes on Agoda.com
    All guests (69)
    All room types
    All languages

    Show reviews that mention 

    Showing 46 verified guest comments
    123
    9.7
    Exceptional
    Jaruchat from Thailand
    Family with teens
    Superior
    Stayed 3 nights in August 2013

    A perfect hotel? A great hotel, definitely.”

    LOCATION, ROOMS, DECOR, STAFF, FOOD, POOL

    Everything at this Kempinski is great. The rooms are well-appointed and luxurious. The decor of the entire hotel is sublime. The staff is extremely polite, friendly and attentive. The main restaurant is very nice and the dessert kitchen is just so FUN! I love this hotel.

    Reviewed October 17, 2013

    See room deals

    9.6
    Exceptional
    Thanassaya from Thailand
    Family with young children
    Superior
    Stayed 1 night in June 2018

    Great design hotel”

    we liked the hotel, the room wasn't so big but a nice floor plan and decor. we loved the bath tub and enjoyed hotel policy of having breakfast line opened until 2 pm on sunday since all the places are closed in vienna (or say... in europe, perhaps)

    Reviewed April 22, 2019

    See room deals

    Thank you very much for your nice review! We are happy that you enjoyed your stay with us, especially our Sunday brunch. It would be a pleasure to welcome you again! Kind regards from Vienna, Carmen Mauthner, Hotel Manager

    Responded April 23, 2019
    Palais Hansen Kempinski Vienna
    9.3
    Exceptional
    Andrew from Australia
    Couple
    Grand Deluxe
    Stayed 3 nights in December 2014

    Superb Luxury hotel near to all major sightseeing ”

    Location, Room, Transport

    Fantastic hotel, easy to travel by tram or by walking. Room was beautiful and bed super comfortable. Staff were very helpful and the breakfast buffet outstanding. Worth every dollar spent. Will definately stay again if visiting Vienna.

    Reviewed July 20, 2015

    See room deals

    10.0
    Exceptional
    Mansoor from United Arab Emirates
    Couple
    Junior Suite
    Stayed 2 nights in September 2017

    Great modern hotel with excellent facilities ”

    My favorite hotel in Vienna very modern and great location staff are very nice and especially Christof at front desk was very friendly and helpful

    Reviewed September 11, 2017

    See room deals

    Dear Mr Mansoor, thank you for taking the time to share your comments on the agoda platform. It is great to hear that you have enjoyed your stay with us. Rest assured I will share your comments with the team, especially Christof who will be pleased to hear. Mr Mansoor, we are looking forward welcoming you back when visiting Vienna next. With best regards from the Palais Hansen Kempinski Vienna Gerhard Mitrovits, General Manager

    Responded September 15, 2017
    Palais Hansen Kempinski Vienna
    9.6
    Exceptional
    Herludiansyah from Indonesia
    Couple
    Superior
    Stayed 2 nights in April 2018

    Best hotel 5* in vienna”

    When we come back again in Vienna., we would be prefered overnight on this hotel again !.

    Reviewed April 28, 2018

    See room deals

    10.0
    Exceptional
    TEERASAK from Thailand
    Group
    Deluxe
    Stayed 2 nights in September 2014

    excellent hotel one”

    hospitalities all staffs even housekeeping to top/ very good foods/ location

    we will be return to visit Vienna again and again because of this Hotel

    Reviewed October 01, 2014

    See room deals

    10.0
    Exceptional
    Danial from Australia
    Solo traveler
    Junior Suite
    Stayed 2 nights in September 2017

    Awesome in so many ways ”

    The service in the restaurants and lobby was exceptional ! Will be back next visit to Vienna

    Reviewed September 16, 2017

    See room deals

    Dear Danial, thank you for your kind feedback on Agoda.com. It is great to read that you have enjoyed your stay with us. We are looking forward welcoming you soon again. With best regards from the Palais Hansen Kempinski Vienna, Gerhard Mitrovits, General Manager.

    Responded September 18, 2017
    Palais Hansen Kempinski Vienna
    9.3
    Exceptional
    james from Australia
    Couple
    Superior
    Stayed 2 nights in July 2014

    one of the world's best hotels”

    The grandure and old world charm of this hotel are amazing, the staff are also very helpful.

    Our stay was fantastic, the spa facilities were excellent including the relaxing refresher pool after your steam or sauna session.Everything about the rooms was great and especially the ceiling shower heads.Location was easy to walk to from Shotenring U station and a 20 minute walk to the happening shopping and museum areas.We found a great little restaurant nearby called Das Heinz, well priced and awesome meal and great vibe.

    Reviewed August 04, 2014

    See room deals

    8.8
    Excellent
    MAKI from Japan
    Business traveler
    Superior
    Stayed 3 nights in September 2017

    Stylish Hotel”

    I stayed this hotel for my business trip. The location is a bit far from center of city but still walking distance. Room is very stylish and comfortable to stay. Staff members of hotel are also very friendly!

    Reviewed October 25, 2017

    See room deals

    Dear Maki, thank you for taking your time to review us on Agoda.com. It is great to hear that you have enjoyed your stay with us. We are looking forward welcoming you back on your next visit to Vienna. With best regards, Gerhard Mitrovits, General Manager.

    Responded November 03, 2017
    Palais Hansen Kempinski Vienna
    9.3
    Exceptional
    shujia from China
    Business traveler
    Grand Deluxe
    Stayed 3 nights in October 2015

    nice hotel with great service lovely deco room ”

    service food atmosphere

    Nice hotel local at hi class residential area. 3 Minutes walk distance to tube station and only few minutue lead u to tourism center. The room size said that is 36 meter square which i may not that agree and my room face on street side which make me wonder may choice the hotel next to the state park may better. Staff service was great and the breakfast was great with high cost.

    Reviewed October 20, 2015

    See room deals

    9.6
    Exceptional
    JULIANNE from United States
    Family with teens
    Superior
    Stayed 7 nights in December 2016

    Beautiful Hotel!”

    This was a wonderful hotel with and easy walking distance into the main shopping and restaurant area. It is a bit off of the beaten path so our room was very quiet. Hotel was beautiful, rooms were lovely, and staff was very attentive.

    Reviewed June 25, 2017

    See room deals

    Dear Julianne, thank you for your kind words on agoda.com after staying with us. It is indeed a pleasure to read that you enjoyed the room and its facilities. We are looking forward welcoming you back to Vienna soon. With my personal regards, Gerhard Mitrovits, General Manager and the Palais Hansen Team.

    Responded June 26, 2017
    Palais Hansen Kempinski Vienna
    8.8
    Excellent
    Laura from Singapore
    Solo traveler
    Deluxe
    Stayed 6 nights in May 2016

    Great service”

    Really enjoyed my stay. The staff was really friendly esp my concierge Daniel. Room was big n luxurious. Truly a great experience. Love it!

    Reviewed May 28, 2016

    See room deals

    10.0
    Exceptional
    Chee from Singapore
    Couple
    Superior
    Stayed 2 nights in March 2016

    Beautiful, grand, and excellent service”

    The room is beautiful with large bed and huge toilet. Everything from toiletries to free mineral water is top notch. The staff are always so helpful, polite and professional. Excellent location near all the tourist attractions :) and a one star Michelin located within :). The spa is simply beyond words :)

    Reviewed March 27, 2016

    See room deals

    9.2
    Exceptional
    jung from South Korea
    Couple
    Superior
    Stayed 3 nights in June 2016

    The best”

    I thavel a lot all around the world!! Here?? one of the best five hotels the first reason is because we talk to a human being and not i a robots!! and here they know how to make you fell like one!! And breakfast?! is a must try!! Totally recommend!!

    Reviewed June 15, 2016

    See room deals

    8.7
    Excellent
    Roland from Austria
    Business traveler
    Superior
    Stayed 4 nights in October 2013

    just great - I like this hotel”

    big clean room, nice hotel, nice staff, cool cigar bar

    just great - this is the hotel I will come back. Historical building, completely new renovated, perfect rooms, just a perfect hotel

    Reviewed October 19, 2013

    See room deals

    10.0
    Exceptional
    AHMED from United Arab Emirates
    Family with young children
    Grand Deluxe
    Stayed 6 nights in October 2013

    luxuary hotel with friendly stuff ”

    Resturants , lobby, spa

    it is very pleasure time to stay in this luxuary Hotel .it is wonderful without ant negative comments.

    Reviewed October 29, 2013

    See room deals

    9.6
    Exceptional
    Lan from Vietnam
    Solo traveler
    Deluxe
    Stayed 2 nights in September 2016

    Amazing!”

    Great service! Beautiful hotel with great attention to details in every corner.

    Reviewed September 14, 2016

    See room deals

    10.0
    Exceptional
    Raymond from Australia
    Couple
    Deluxe
    Stayed 1 night in May 2015

    One night of luxury”

    Everything.

    Such an experience to stay here. From the amazing staff to the fantastic restaurants to the stylish decor it was special. Only stayed for one night but it was worth it. Perfect.

    Reviewed June 05, 2015

    See room deals

    9.0
    Exceptional
    William from Australia
    Solo traveler
    Grand Deluxe
    Stayed 17 nights in May 2014

    A place to remember”

    excellent location , good staff and a great hotel to sit down relax after a day of touring.

    very good and happy with my choice of hotel.

    Reviewed June 02, 2014

    See room deals

    9.6
    Exceptional
    Vini from Indonesia
    Couple
    Superior
    Stayed 3 nights in May 2016

    excellent and modern hotel”

    very nice room and just a short walk to the subway

    Reviewed August 16, 2016

    See room deals

    123
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