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Palazzo Caracciolo Napoli - MGallery by Sofitel

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Excellent8.2
Based on 42 reviews
Palazzo Caracciolo Napoli - MGallery by Sofitel
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8.2 Excellent guest rating
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"Clean, smart, convenient. All good"

JeanUnited Kingdom
Fitness center
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6.8 Good location
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6.8Location
  • 550 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

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Room choices
Superior Twin Room
...
  • City view
  • 23 m²/248 ft²
  • 2 single beds
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Junior Suite Double Bed
...
  • City view
  • 24 m²/258 ft²
  • 1 double bed
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Superior Double Room
...
  • City view
  • 18 m²/194 ft²
  • 1 queen bed
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Deluxe Double Room
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  • City view
  • 24 m²/258 ft²
  • 1 king bed
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Executive Junior Suite
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  • 20 m²/215 ft²
  • 1 king bed
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Nearest essentials

Airports
  • Naples International Airport (NAP)
  • 4.5 km
  • Procida Harbour Airport (ZJJ)
  • 21.6 km
Public transportation
  • Piazza Cavour Railway Station
  • 570 m
  • Museo Metro Station
  • 830 m
Hospital or clinic
  • Cardinale Ascalesi Hospital
  • 560 m
Pharmacy
  • Sant Anna Pharmacy
  • 430 m
Convenience store
  • Crai Mini Market
  • 550 m
Cash withdrawal
  • ATM
  • 220 m

More about Palazzo Caracciolo Napoli - MGallery by Sofitel

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Verified guest reviews

Agoda Reviews (42)Booking.com Reviews (858)
Filter by guest type:
Cleanliness9.0
Facilities7.2
Location6.8
Room comfort and quality9.0
Service8.7
Value for money8.3
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Showing 40 verified guest comments
1234
4.0
Taylor from United States
Couple
Superior Twin Room
Stayed 1 night in July 2017
Subpar hotel
Walking into this hotel we thought it was going to be really nice, but the rooms were kind of run down and sparse. We ate in the hotel restaurant because the area is so sketchy we didn't want to walk around especially in the evening. Most of the nearby restaurants are in a maze of isolated alleys. The staff in the restaurant were pretty rude especially when my husband walked in with shorts on and the host's eyes looked like they were bugging out of his head. My husband changed and we ate there, but the food was standard hotel food probably one of the few subpar places we ate which was comical considering they acted like it was such a fine establishment. Luckily we only had to stay one night to catch an early flight .
Reviewed July 29, 2017
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9.2
Jean from United Kingdom
Couple
Superior Double Room
Stayed 1 night in May 2017
Very comfortable
Clean, smart, convenient. All good
Reviewed May 23, 2017
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6.0
Richard from Australia
Group
Deluxe Double Room
Stayed 2 nights in April 2017
Mixed, it's OK
Rooms were comfortable, location is OK depending on your plans. Staff were helpful without being assertive. Breakfast really bad--sub standard and there's no pool or terrace.
Reviewed April 13, 2017
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10.0
John from United States
Couple
Superior Double Room
Stayed 1 night in November 2016
Historic Napoli
Excellent location to visit the historic area of Naples. Room was clean and up to date. Breakfast was incredible. Staff was super attentive. Restored palazzo setting was great.
Reviewed November 18, 2016
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7.6
albrecht from Germany
Business traveler
Junior Suite Double Bed
Stayed 1 night in September 2016
good location , slightly overpriced
a good place with friendly staff , though the price is on the higher side which does not reflect in the roomquality....but its not easy to find good prices in naples
Reviewed September 30, 2016
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4.0
Breton from France
Couple
Superior Double Room
Stayed 1 night in July 2016
Beautiful hotel but awful location
Great rooms with huge bathrooms and comfortable bed. Beautiful hotel. Location is very dodgy and I would not advise anyone to venture in the area after dark.
Reviewed August 17, 2016
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8.8
David from United States
Couple
Deluxe Double Room
Stayed 1 night in June 2016
Loved it
Wonderful building, felt safe. Really good service from staff, over the top helpful. Close enough to airport to be our departure last night hotel for early flight
Reviewed June 12, 2016
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7.7
Chan from United Kingdom
Couple
Superior Double Room
Stayed 1 night in May 2015
Good value for money if you're ok with location
Overall ambience, reasonable rates and cleanliness
We stayed just for one night in transit to Capri. The hotel is very comfortable but just that it's not in the city centre of Napoli.
Reviewed July 22, 2015
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9.0
Evelyn from United States
Solo traveler
Superior Twin Room
Stayed 10 nights in June 2015
Safety and Value
Hotel safety, location is full of character, well kept building.
Second time to stay at Palazzo Caracciolo. Last year stayed 2 nights, June 2015 stayed 10 nights. Two women vacationers over 50. Though neighborhood is a bit rough using safety common sense we were able to enjoy a glimpse into the average Napoli life. We walked all through the central historic district. Walked to Garibaldi Station to get metro and also train to Sorrento. In Sorrento took Bus to Almafi and Positano. Every afternoon came back to Palazzo Caracciolo beauty and felt safe. Staff is professional and very helpful at front desk. Housekeeping service is exceptional, laundry was perfect. Comfort level is wonderful. I would go back again without thinking twice. Value exceeds price.
Reviewed July 01, 2015
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4.0
martin from Australia
Solo traveler
Superior Double Room
Stayed 2 nights in May 2015
The staff are useless
rubbish tell u can breakfast than charge u on the out bill liers
Reviewed May 23, 2015
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1234

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