Palazzo Hotel
Free Wi-Fi

Palazzo Hotel

5006, Jalan Kenari, Bandar Putra, Kulai, Johor, Senai / Airport, Johor Bahru, Malaysia, 81000
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Standard Twin Room - Bedroom Palazzo Hotel
Standard Twin Room - Bedroom
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    Lobby Palazzo Hotel
    Lobby Palazzo Hotel
    Interior view Palazzo Hotel
    Standard Triple Room - Room plan Palazzo Hotel
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    Interior view Palazzo Hotel

    Palazzo Hotel Reviews

    7.8
    Very good
    /10
    (538 reviews)See what guests said
    7.6
    Very good

    "Overall the place is nice and verg clean."

    Haniza

    -

    May 24, 2018

    8.3
    Excellent room comfort and quality
    Recommended by 91% of guests

    Things you’ll love about Palazzo Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Very good
    Location
    7.8
    See map
    Very good location
    Popular
    Nearby
  • KSL City Mall24.01 km
  • Legoland Malaysia24.85 km
  • Arulmigu Sri Rajakaliamman Temple25.14 km
  • Sultan Abu Bakar State Mosque25.65 km
  • Johor Bahru City Square25.96 km
  • Johor Bahru Old Chinese Temple26.06 km
  • Sultan Abu Bakar Royal Palace Museum26.12 km
  • Bangunan Sultan Ibrahim26.2 km
  • The Little Big Club26.2 km
  • Sanrio Hello Kitty Town26.21 km
  • This property is in high demand!

    Last booked 8 hours ago | 6 travelers are looking at this property right now

    Value for money8.0
    Distance to city center25 KM
    Location rating7.8
    Nearest airportSenai International Airport (JHB) - Malaysia
    Distance to airport4.8 km

    Rooms available at Palazzo Hotel

    8.3
    Excellent
    Room comfort & quality
    Suite Triple Room
    Suite Triple Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 single bed and 1 double b...
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    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 14 m²/151 ft²
    • City view
    • 1 double bed
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    Standard Double Room
    Standard Double Room
    ...
    • Room size: 14 m²/151 ft²
    • No Windows view
    • 1 double bed
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    Standard Triple Room
    Standard Triple Room
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 14 m²/151 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices

    What people love about Palazzo Hotel

    • 10.0
      Exceptional
      Cleanliness

      "Near Senai Airport, clean rooms and nice staff."

      Ganageswari

      |

      December 23, 2018

    • 8.4
      Excellent
      Staff 

      "Clean and friendly staff."

      nur S.

      |

      December 26, 2018

    • 7.2
      Very good
      Location

      "Fair price and fair facilities for transit hotel, only staying one night and easy locate from Senai international airport with taxi"

      Istikomah

      |

      April 20, 2017

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    More about Palazzo Hotel

    More about Palazzo Hotel

    9.2
    Exceptional

    "Nice quiet room at the back."

    May L.

    |

    December 17, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "I was happy with my stay."

    Sherry

    |

    November 6, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Palazzo Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (538)Booking.com Reviews (275)
    7.8
    /
    10
    Cleanliness8.1
    Facilities7.1
    Location7.8
    Room comfort and quality8.3
    Service8.1
    Value for money8.0
    All languages
    All guests (538)
    All room types

    Show reviews that mention 

    Showing 270 verified guest comments
    12345
    10.0
    Exceptional
    HASLIZAWATI from Malaysia
    Business traveler
    Standard Double Room
    Stayed 1 night in March 2019

    MUST STAY, Awesome Hotel and Value for money!”

    We book 2 rooms for very value price. The room is Nice, Clean, Looks New, The lighting is nice, the shower also nice at Level 3. We are very happy staying there. I will definitely recommend to my friend and others to stay there.

    Reviewed March 18, 2019

    Hi Haslizawati. It's glad to know that you enjoyed your stay at our hotel and thank you for your kind recommendation. Hope to see you again soon. Have a nice day. Regards, Daniel

    Responded March 24, 2019
    Palazzo Hotel
    8.4
    Excellent
    Abdul from Malaysia
    Business traveler
    Standard Double Room
    Stayed 2 nights in April 2019

    Great budget hotel to stay”

    Pros 1.got lift 2.laundry beg available 3.near restaurant Cons 1.parking limited early night as near several restaurants 2.decent,but not fastest internet connection

    Reviewed May 01, 2019

    Dear Abdul, thank you for your comment and we promise will continue to improve our services and maintain it at the highest possible levels. For your information, we have recently upgraded our wifi connection system in order to serve you better. Hope to see you again soon. From the management of Palazzo Hotel

    Responded May 09, 2019
    Palazzo Hotel
    10.0
    Exceptional
    Sherry from Malaysia
    Business traveler
    Standard Double Room
    Stayed 1 night in November 2018

    Good and clean! thumbs up”

    I would say it was above my expectation. The room, toilet and sheets were all clean. I checked in late and checked out and it wasn't an issue at all as the reception counter was opened 24 hours through. There were many parking spots available just outside of the hotel. Towels, tooth brush and all basic necessities were all provided. I was happy with my stay.

    Reviewed November 06, 2018

    Delighted to know that you loved our services, Sherry! Have a pleasant day ahead :) Regards, Deboshree

    Responded January 09, 2019
    Palazzo Hotel
    8.0
    Excellent
    Wan from Malaysia
    Family with young children
    Standard Double Room
    Stayed 2 nights in January 2019

    Clean room and friendly staff but noisy”

    The facilities can earn more stars if the sound proofing is built in to the walls. We had a quiet night at first but suddenly noisy and rowdy guests were happily speaking and laughing out loud at 2am. After complaining to the staff, the noise lowered but you still can hear them talking from our room. We were awake and could not fall back to sleep until the talking stop.

    Reviewed January 14, 2019

    Hi, Wan! Thank you so much for taking your valuable time to share your views with us. We’ll surely work on your feedback to keep up with your expectations in the future. Regards, Chetan

    Responded January 15, 2019
    Palazzo Hotel
    9.2
    Exceptional
    May from Malaysia
    Couple
    Deluxe Double Room
    Stayed 3 nights in December 2018

    Staying here for my birthday weekend. Amal was obliging to us for whatever we needed. ”

    Nice quiet room at the back. The room was new and clean. Decor wasn't too loud, therefore acceptable. Like the hot water, and fridge provided. Elevators are a definate bonus. The mall just opposite is excellent for necessities and meals. There are 2 mamak shops within walking distance. We got takeaway tea and drink in the room. 😁 Smiley and helpful staff. We liked Amal and the rest of the staff a lot. Room is a bit small. Will definately stay there again. Not keen on the red OYO pillows.

    Reviewed December 17, 2018

    Hi, May! We’re elated to know that you liked our services. Keep this love coming :) Regards, Deboshree

    Responded December 18, 2018
    Palazzo Hotel
    10.0
    Exceptional
    Wardy from Malaysia
    Business traveler
    Suite Triple Room
    Stayed 1 night in February 2019

    Exceptional”

    good

    Reviewed April 02, 2019

    Dear Wardy, It's a great pleasure to know that you love our services and enjoyed your stay with us. Hope to see you again soon. From the management of Palazzo Hotel.

    Responded May 09, 2019
    Palazzo Hotel
    10.0
    Exceptional
    SITI from Malaysia
    Couple
    Deluxe Double Room
    Stayed 1 night in February 2019

    Nice”

    Very convenient and nice place to stay

    Reviewed February 26, 2019

    Thank you for sharing your seamless experience, Siti! We’ll look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Megha

    Responded March 02, 2019
    Palazzo Hotel
    9.2
    Exceptional
    Sahril from Malaysia
    Family with teens
    Stayed 1 night in December 2017

    Very good”

    small hotel in masai, unexpectedly very comfy triple room, but small double room but still ok for the price, bathroom is clean, staff is very friendly, parking is abundant, lots of restaurants nearby and shopping malls too

    Reviewed March 22, 2018

    Thanks for such a lovely review, Sahril! We’ll strive to keep up with your expectations always. Regards, Saurabh

    Responded January 06, 2019
    Palazzo Hotel
    8.8
    Excellent
    Kok from Malaysia
    Couple
    Stayed 2 nights in December 2017

    Value for money”

    The hotel is value for money, they provided the shampoo, tooth kit set, towels. The room with TV installed, nice bed, free drinking waters. It's also located at good location. near to airport. 10 mins driving to Kulai's main street, 20 mins to Johor premium outlets. IOI mall just opposite the hotel. There are few restaurant, mamak, bistro nearby. Also plenty car parking. The hotel is very clean. The receptionist is very polite and friendly. They have security guard during night time. House keeping auntie also very friendly. The only cons is the sound proof is poor. We can heard someone talking next room and when someone passing by your room. Overall, is a good hotel. Definitely will book this hotel again if visit Kulai again. :)

    Reviewed January 02, 2018

    Thank you for your sweet words, Kok! We hope to give you a consistent service every time. Regards, Rachit

    Responded January 08, 2019
    Palazzo Hotel
    9.6
    Exceptional
    Judy from Malaysia
    Family with young children
    Stayed 1 night in February 2017

    clean & spacious”

    reasonable rate too, tho it stated within walking distance to the nearest mall, the ioi mall, I still find it quite inconvenience to walk across the street as no pathway available for pesdarian, especially those who have kids ... but u can always have Uber in hand if u needs a ride ... a better mall within few ringgit Uber ride will take u to the mall further down ...the aeon kulaijaya ... which is better n bigger mall to shop than ioi mall.

    Reviewed April 16, 2017
    8.0
    Excellent
    Marilyn from Malaysia
    Business traveler
    Stayed 3 nights in October 2016

    Plesant stay”

    Me and my partner is a frequent stay in palazzo hotel, the staff here is very friendly and nice. 10 mins drive to johor international airport. 5 mins to Aeon supermarket, value for money, best budget hotel around the area.

    Reviewed November 21, 2016
    8.0
    Excellent
    Geraldine from Indonesia
    Business traveler
    Stayed 2 nights in March 2016

    friendly staff, clean hotel, fair price”

    the room is quite small, but it is really clean. all staffs are so nice. the location is also good, near IOI mall and some restaurants and bars neaby. it is valuable hotel, good place to spend the night

    Reviewed March 29, 2016
    3.6
    HONG from Malaysia
    Solo traveler
    Standard Double Room
    Stayed 1 night in November 2018

    Acceptable”

    room is small without doubts toilet is small also no space for walking in room area environment like you are just sleeping inside a store room. Reached hotel by 11am, Customer service is bad as they have many internal issue block you to check in asap.

    Reviewed November 10, 2018

    Hi, Hong! We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards,Rachit

    Responded January 08, 2019
    Palazzo Hotel
    9.6
    Exceptional
    Phillip from Philippines
    Business traveler
    Stayed 1 night in August 2018

    Convenient location”

    A great place to await flights out of Senai/Johor Bahru. Plenty of low cost eateries or decent bakery/coffee coffee shops and bars within 10-50 metres. A mall with immaculate supermarket, fair moneychanger and fast fried food outlets is accessible by footbridge over highway approx 100 metres away!

    Reviewed September 05, 2018

    Thanks for such a lovely review, Phillip! We’ll strive to keep up with your expectations always. Regards, Saurabh

    Responded January 06, 2019
    Palazzo Hotel
    7.6
    Very good
    Metrology from Malaysia
    Business traveler
    Standard Triple Room
    Stayed 2 nights in July 2018

    Clean but noisy ”

    Deluxe Family room: Room - Beautiful and clean room with large toilet that has great shower facility but noisy due to poor sound insulation; can hear sound from next room, corridor, vehicles passing by etc... Facilities - insufficient electrical socket and only one room access card is available. Exhaust fan in toilet not well functioning. Location - near to IOI shopping mall (about 5 mins walk). A better shopping mall AEON is about 1.7km (5 mins drive) away. Food - there is no cafe or restaurant in the hotel and limited choices of restaurant nearby. Foods are quite expensive.

    Reviewed July 21, 2018

    Hi, Metrology! We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Saurabh

    Responded January 06, 2019
    Palazzo Hotel
    2.0
    Lee from Malaysia
    Solo traveler
    Standard Double Room
    Stayed 1 night in March 2019

    Too far away hotel”

    No hot water to drink No hot water kettle Bedsheets very dirty Floor a lot of hairs

    Reviewed March 17, 2019

    Dear Lee, sorry to know about your unpleasant stay at our hotel. Regarding the hot water, actually there are free unlimited hot and cold water dispenser located at every floor of our hotel. As for the room cleanliness, the issue has been noted and escalated to our housekeeping department. We will ensure this issue will be taken seriously. Sorry for any inconvenience caused. Regards, Daniel

    Responded March 24, 2019
    Palazzo Hotel
    10.0
    Exceptional
    Nur from Malaysia
    Couple
    Standard Double Room
    Stayed 1 night in January 2019

    Clean room, friendly staff, definitely will stay again”

    Clean room, friendly staff, definitely will stay again

    Reviewed January 22, 2019

    Thank you for the appreciation, Nur! We hope to give you a consistent service every time. Regards, Deboshree

    Responded January 23, 2019
    Palazzo Hotel
    8.4
    Excellent
    nur from Malaysia
    Family with young children
    Standard Double Room
    Stayed 1 night in December 2018

    Excellent”

    Clean and friendly staff.

    Reviewed December 26, 2018

    Hi Nur, That’s what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Deboshree

    Responded December 27, 2018
    Palazzo Hotel
    10.0
    Exceptional
    Ganageswari from Malaysia
    Solo traveler
    Standard Double Room
    Stayed 1 night in October 2018

    Super clean”

    Near Senai Airport, clean rooms and nice staff.

    Reviewed December 23, 2018

    Hi, Ganageswari! We’re elated to know that you liked our services. Keep this love coming :) Regards, Deboshree

    Responded December 24, 2018
    Palazzo Hotel
    10.0
    Exceptional
    Divianna
    Couple
    Standard Double Room
    Stayed 1 night in March 2019

    Excellent”

    Evertyhing was good, only the soundproof, but its ok, as long as it near to the airport ..

    Reviewed April 07, 2019

    Dear Divianna. It's really glad to know that you enjoyed your stay at our hotel. Hope to see you again soon, From the management of Palazzo Hotel.

    Responded May 09, 2019
    Palazzo Hotel
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    • Very good location
    • KSL City Mall