Excellent 8.6
Based on 292 reviews

Recent customer comments

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based on 292 reviews
  • Cleanliness 9.1
  • Facilities 8.1
  • Location 8.4
  • Room Comfort/Standard 8.9
  • Service 8.7
  • Value for money 7.8
  • Food/Dining 8.8
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Mark from Australia
Lagoon Room
Stayed 3 nights in June 2016
Room review
I booked a King room for 3 nights and was given a twin. I was advised at checkin the property was full and than they cannot guarantee Agoda customers a room configuration. I advised that this was not really my problem considering how the rooms are advertised. I expect to be given the room I paid for. I reluctantly accepted the room given to me however I requested I be moved if a King room with a king bed became available. The hotel was only 30% full on the next 2 nights however I was not given the option to move. This really upset me and my partner. I advised how disappointed I was at checkout and the assistant manager had no other feedback than a glib "I'm sorry".
Reviewed June 09, 2016

Spyra from Thailand
Business travelers
Superior Room
Stayed one night in May 2016
Most pleasant staff
Very clean and beautiful environment. Extremely professional staff. They made us feel welcome. The rooms are set out so that each individual suite had minimal noise and privacy. We had a very pleasant stay. Thank you.
Reviewed May 30, 2016

allie from Australia
Superior Room
Stayed one night in May 2016
Reviewed May 16, 2016

Robert from Australia
Business travelers
Deluxe Suite
Stayed one night in May 2016
Very Ordinary
I found the suite to be cold and uninviting. I expected something luxurious but I thought it was very ordinary. When I booked on Agoda as opposed to direct I believed Agoda stated breakfast was included. When I arrived I was told that it wasn't and I also noticed then that the confirmation from Agoda stated no meals. I definitely don't believe that it started out that way. I won't use Agoda again. When I mentioned it to the reservations person she didn't seem to care at all. There are many places on the Gold Coast to stay with much nicer rooms at a much fairer price. Versace was very disappointing.
Reviewed May 08, 2016

Paul from Australia
Superior Suite
Stayed one night in March 2016
Somewhat Disappointed
I booked online (stayed in room 202), upgraded to a Suite, the TV in the lounge area of the suite was not working so when we ordered room service we had to sit on the bed to watch TV when all we wanted to do was relax in the lounge (which is why I upgraded to a suite as we were spending the night in). When I ordered room service there was a lot of confusion as the menu I had in the room was the old one so after 2 phone calls I asked them to send another current menu up - which they did, then the burger I wanted was not on the new menu!!!! This was suppose to be a relaxing night away and the fact that I spent about $820 with you leaves me feeling that it was not worth it. The hotel looks great and the room itself was really nice, we have stayed there before about 6 years ago and it has obviously been upgraded since then as it was a lot fresher in appearance.
Reviewed March 29, 2016

Sarah from Australia
Superior Room
Stayed 2 nights in March 2016
Breakfast buffet was average Room was ok but considering it is a more expensive hotel I expected more. The view from the room was very disappointing, it looked into an alleyway.
Reviewed March 28, 2016

Rodney from Australia
Lagoon Room
Stayed one night in March 2016
Enjoyable Stay
The restaurant food was superb and the view from the apartment was wonderful.
Very enjoyable stay, one would expect nothing less as the cost of the accommodation is rather excessive. The room was comfortable and clean however the furniture was a little tired.
Reviewed March 21, 2016

Antony from Australia
Superior Room
Stayed one night in March 2016
I thought it would be of higher quality...
Staff. Dining.... Lobby
Overall it is average. The dining was fantastic.. We had a table of 13 at the buffet. The accomodation I was expecting to be of higher standard. Bathroom smelled of sewer, aircon vent had a veryloud vibration that interrupted quiet time as we were on a romantic weekend stay. However, the bed was very comfortable. We were on level one and throughout the hallway the carpet is heavily stained also... I just thought for the $ spent it would be more luxurious. Probably would not recommend to stay here.
Reviewed March 15, 2016

Georgia from Australia
Solo travelers
Superior Room
Stayed 2 nights in March 2016
Ok stay
Staff could be slow to serve at the Jardin bar, bathroom amenities were not restocked, room smelt of bleach when we arrived. However the room service & buffet were good.
Reviewed March 14, 2016

Doris from United States
Families with older children
Lagoon Room
Stayed one night in March 2016
Nice hotel
Location, helpful staff, classy
Reviewed March 11, 2016


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