Palm Grass Hotel
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Palm Grass Hotel

68 JUNQUERA STREET, Cebu City, Cebu, Philippines, 6000
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     Palm Grass Hotel

    Palm Grass Hotel Reviews

    8.1
    Excellent
    /10
    (589 reviews)See what guests said
    8.8
    Excellent

    "Great for money, quiet, staff friendly, room clean."

    Stephan

    -

    December 27, 2018

    8.5
    Excellent service
    Recommended by 82% of guests

    Things you’ll love about Palm Grass Hotel

    Things you'll love

    • 770 meters to public transportation

    • Airport transfer

    • Located in heart of Cebu

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.0
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Cebu Metropolitan Cathedral470 m
  • Basilica De Sto. Nino560 m
  • Magellan's Cross600 m
  • Fort San Pedro920 m
  • Museo Sugbo960 m
  • Ayala Center Cebu2.22 km
  • SM City Cebu2.52 km
  • Chapel of San Pedro Calungsod2.88 km
  • Taoist Temple4.21 km
  • Tops Lookout8.63 km
  • This property is in high demand!

    Last booked 12 hours ago

    Value for money8.2
    Location rating8.0
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport8.8 km

    Rooms available at Palm Grass Hotel

    Royal Suite Room
    Royal Suite Room
    ...
    • Room size: 43 m²/463 ft²
    • Shower and bathtub
    • 1 double bed and 1 king be...
    Enter dates to see prices
    Suite Capacity 4 Two Bedrooms
    Suite Capacity 4 Two Bedrooms
    ...
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      Royal Suite
      Royal Suite
      ...
      • Room size: 43 m²/463 ft²
      • City view
      • 1 king bed & 1 queen bed ...
      Enter dates to see prices
      Superior Suite
      Superior Suite
      ...
      • Room size: 28 m²/301 ft²
      • City view
      • 1 king bed and 1 sofa bed
      Enter dates to see prices
      Deluxe
      Deluxe
      ...
      • Room size: 25 m²/269 ft²
      • City view
      • 2 single beds
      Enter dates to see prices
      Deluxe Suite
      Deluxe Suite
      ...
      • Room size: 30 m²/323 ft²
      • Non-smoking
      • 1 single bed and 1 queen b...
      Enter dates to see prices
      Standard
      Standard
      ...
      • Room size: 20 m²/215 ft²
      • City view
      Enter dates to see prices
      Standard Suite
      Standard Suite
      ...
      • Room size: 29 m²/312 ft²
      • City view
      • 1 king bed
      Enter dates to see prices
      Superior
      Superior
      ...
      • Room size: 25 m²/269 ft²
      • City view
      • 1 queen bed
      Enter dates to see prices
      Suite Capacity 4 Two Bedrooms
      Suite Capacity 4 Two Bedrooms
      ...
      • Kitchenette
      Enter dates to see prices
      Have a question for Palm Grass Hotel?

      What people love about Palm Grass Hotel

      • 10.0
        Exceptional

        "The room is spacious, clean and has a fast internet access."

        ireneo

        |

        August 17, 2018

      • 8.4
        Excellent

        "The hotel interior was good."

        Rhosell

        |

        July 17, 2018

      • 8.4
        Excellent

        "Pros: design is fantastic, there's mini bar and mini jacuzzi outdoor and mini cafe at ground floor, near some tourist spots"

        Rhosell

        |

        July 17, 2018

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      More about Palm Grass Hotel

      More about Palm Grass Hotel

      9.6
      Exceptional

      "Great service and good calue for money."

      Alfa R.

      |

      October 3, 2018

      An overview

      Show less

      What they offer

      8.8
      Excellent

      "The breakfast was nice."

      LEAH

      |

      December 19, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      Filipino cuisine
      Filipino cuisine
      Muvanz Pocherohan and Seafood
      1.9 km Filipino, Seafood
      Simply J's Cafe & Restaurant
      2.5 km Filipino, Italian
      American cuisine
      American cuisine
      Fifties Cafe
      1.2 km American
      Semi-Final Sports Bar
      1.4 km American, European, Pizza
      Marshall's Irish Pub and Restaurant
      1.4 km American, Asian, Bar
      Asian cuisine
      Asian cuisine
      Mang Inasal
      190 m Asian, Barbecue, Fast food
      Manila Foodshoppe
      570 m Asian, Chinese, Filipino
      Joilbee
      740 m Asian, Fast food

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Reviews of Palm Grass Hotel from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (589)Booking.com Reviews (36)
      8.1
      /
      10
      Cleanliness8.2
      Facilities7.5
      Location8.0
      Service8.5
      Value for money8.2
      All languages
      All guests (589)
      All room types

      Show reviews that mention 

      Showing 297 verified guest comments
      12345
      10.0
      Exceptional
      Michael from Philippines
      Couple
      Superior
      Stayed 1 night in May 2019

      Outstanding Hotel Value in Cebu!”

      Palm Grass is a unique hotel in all aspects of the Cebu hospitality scene: facilities, ambiance, room design, decor and furnishings, staff courtesy and helpfulness, location, price and connection to the heritage of the region. We were impressed with the room size and comfort, the variety and quality of the restaurant offerings (leaning heavily to native specialties), security services and staff attention to all details of our stay. In summary, it would be difficult for any traveler to find disappointment with a stay here, and we will certainly choose Palm Grass Hotel for all our future visits to Cebu.

      Reviewed May 08, 2019

      Maayong Adlaw Michael! Thank you for staying at Cebu’s only heritage hotel. We are delighted that we managed to make your stay extraordinary and special with the goal of providing the Cebuano hospitality that preserves the local cultural heritage and the passion of preserving Mother Earth. See you soon. Alfon Arbule Front Office Supervisor

      Responded May 17, 2019
      Palm Grass Hotel
      6.0
      JOHN from Australia
      Couple
      Superior
      Stayed 7 nights in May 2019

      Used to be good”

      Palm Grass used to be my preferred hotel in Cebu (since 2013). However my most recent stay was disappointing. Pros: Big room Friendly front desk staff Cons: There was barely any hot water in the shower 24x7 Room cleaning staff didnt clean the room 3 days in 7 When requesting towels or toiletries be sent to the room, they most often never arrived Breakfast selection is getting smaller and smaller For the money I paid (around 2000 per night) there are a lot better options in Cebu city.

      Reviewed May 14, 2019
      10.0
      Exceptional
      Bernadine from Philippines
      Family with young children
      Superior
      Stayed 2 nights in April 2019

      GREAT LOCATION, CLEAN ROOM AND HOSPITABLE STAFF”

      Have stayed in several hotels in cebu and so far this is the best I have ever stayed. The room is big, the location is great, so easy to explore the city and the staffs are very hospitable. When it comes to food, they are serving good breakfast in variety of options. In all great value for money. Would recommend it to friends and clients.

      Reviewed April 15, 2019
      9.2
      Exceptional
      Lara from Philippines
      Family with teens
      Superior
      Stayed 3 nights in March 2019

      Hospitality to a T”

      My family had a wonderful time here. Although it is located in the old downtown area of Cebu City, with its share of ghastly tales, Palm Grass Hotel keeps it up with an effortless hospitality. It was so consistent; I just knew the staff were trained very well. This is their No 1 asset. As many reviews have pointed out, Palm Grass shares some history in its interiors and it was truly interesting to learn those snippets about Cebu. With moderate pricing, Palm Grass is a steal if you take up the breakfast option, which is a buffet with nice choices. It's one of the things my family enjoyed, along with the roofdeck bar and the sisig. Such a wonderful find in Cebu!

      Reviewed April 03, 2019
      8.0
      Excellent
      Go from Singapore
      Solo traveler
      Superior
      Stayed 1 night in March 2019

      A better managed hotel in the messy Colon st”

      Located at the better-end of Colon St (~50m to Colon St; the vibe of Cebu city center) Close to malls and fast-foods for the masses, but certainly lack of anything considered as middle-class Hotel is not new but in good shape ! Room is spacious and well maintained ! Staff are overall friendly, helpful and prompt to call ! Breakfast is marginal, OK for the Pinoy but may not please the health conscious !

      Reviewed March 28, 2019
      10.0
      Exceptional
      Tim from Switzerland
      Couple
      Superior
      Stayed 1 night in March 2019

      Exceptional”

      We stayed for one night in cebu and the hotel was really close to the ferry. We arrived around 2300 and there was still food and drinks available at the roof too bad which was pretty nice. The room was clean and had everything we needed.

      Reviewed March 26, 2019
      9.2
      Exceptional
      Elias from Italy
      Couple
      Superior
      Stayed 1 night in March 2019

      Very beautiful”

      We came also last year and we like this thematic hotel which offer very good standards for appropriate price. The rooms are beautiful and clean, staff helpful, nice top roof bar with small but good enough gym.

      Reviewed March 16, 2019
      6.0
      Marie from Thailand
      Couple
      Superior
      Stayed 1 night in March 2019

      We liked the ambiance of the hotel in the lobby. Breakfast was good, exceeded our expectations.”

      Close to highway for jeepney, jollibee Restaurant, and a grocery. At night, my husband had difficulty sleeping because of loud videoke sound outside, barking dogs, and the aircon wind going straight to his face. The water coming out of the faucet is so thin. The bed needed repair because the middle part is low. The staff and guards are helpful.

      Reviewed May 02, 2019
      8.8
      Excellent
      Jiří from Czech Republic
      Couple
      Superior
      Stayed 1 night in May 2019

      Good choice in Cebu City”

      Close to south bus terminal and shopping options. Easy transfer to north bus terminal and airport. Great rooftopbar with small pool. Clean rooms Helpfull staff.

      Reviewed May 15, 2019

      Maayong adlaw Jiri! Thank you for staying with us, we are looking forward to see you again. Salamat! Alfon Arbule Front Office Head

      Responded May 17, 2019
      Palm Grass Hotel
      10.0
      Exceptional
      Nicole from United States
      Couple
      Superior
      Stayed 1 night in February 2019

      Clean hotel with friendly staff”

      We Only stayed for one night but it was pleasant. About a 30 minute drive from the airport and about a 10 minute drive to Pier 1. The hotel was clean and had a restaurant downstairs as well as a bar and pool upstairs with views of the city. We ate at the restaurant downstairs and it was good. Water pressure in the shower is very low but it was fine for one night. They also offer a small breakfast buffet in the morning. WiFi was great.

      Reviewed February 18, 2019
      9.2
      Exceptional
      Joanne from Philippines
      Couple
      Superior
      Stayed 2 nights in February 2019

      Exceptional”

      Walang coffe sa room db lahat ng hotel my free coffee heheh coffee lover kase ako wala dn panginit ng tubig kung sakaling magcoffee..un lang hehehe pero over all nmn maganda at maayos ang stay nmn at we love it tlga..

      Reviewed February 17, 2019
      8.4
      Excellent
      LIEZELDA from Philippines
      Couple
      Deluxe
      Stayed 2 nights in February 2019

      Great Place to stay in Cebu”

      This hotel offers a great location near the port. Nicely furnished rooms for a 3 star hotel offering a great breakfast with cooking station even from a foreigner's view. Only downside was the hot water supply - took a while to turn warm. Recommendable.

      Reviewed February 13, 2019
      8.4
      Excellent
      Gordon from United States
      Couple
      Superior Suite
      Stayed 1 night in December 2018

      Loved the place”

      Bed was super comfortable. Room was clean with a refrigerator. The morning breakfast was very good. I could not understand the negative reviews. The cuisine may not be to everyone's liking. The bar was enjoyable. Not a fan of the "wait for five minutes for the hot water." Waited 10 minutes no hot water. Cold showers every day.

      Reviewed January 19, 2019
      8.8
      Excellent
      Stephan from United States
      Solo traveler
      Superior
      Stayed 2 nights in December 2018

      Clean and friendly ”

      Great for money, quiet, staff friendly, room clean. Only bad is menu items not available in restaurant. Very frustrating when you order and "not available ". Poor management of in stock on products. Sad

      Reviewed December 27, 2018

      Malipayong Pasko Stephan! Thank you for the feedback. We apologize for the non-available items at our restaurant. We will do our best to improve our service in this area. we are looking forward to another chance to serve you again. Alfon

      Responded December 27, 2018
      Palm Grass Hotel
      6.4
      Good
      W from Canada
      Couple
      Deluxe Suite
      Stayed 1 night in April 2019

      Good Value for an Over Night”

      Place is great if you're only looking for an overnight place. Great Value and friendly staff.

      Reviewed May 09, 2019

      Maayong Adlaw W! Thank you for staying at Cebu's Only Heritage Hotel. We are looking forward to serve you again. Salamat! Alfon Arbule Front Office Head

      Responded May 17, 2019
      Palm Grass Hotel
      7.2
      Very good
      Peter from Australia
      Couple
      Superior
      Stayed 3 nights in May 2019

      Very good”

      This hotel is in a good location close to shops

      Reviewed May 09, 2019

      Maayong Adlaw Peter! It has been a pleasure serving you. Looking forward to serve you again. Salamat! Alfon Arbule Front Office Head

      Responded May 17, 2019
      Palm Grass Hotel
      5.2
      Airen from Philippines
      Solo traveler
      Superior
      Stayed 1 night in March 2019

      DEBIT CARD WAS HACKED ”

      Dear Palm Grass Hotel, This is me informing you that I lost 7,737.30 pesos after booking my hotel accommodation in Agoda using your wifi. I notified the bank and Agoda but will file a case also at NBI. Contact me immediately to discuss this matter. I already have my bank statement as proof here. Sincerely, Airen

      Reviewed March 13, 2019
      4.8
      Leon
      Couple
      Superior
      Stayed 2 nights in March 2019

      Good idea, poorly executed”

      Upon check-in, were shown to a room with no hot-water and a faucet that barely let out any water. This couldn't have been due to water-conservation efforts, as their advice for getting a hot shower was to turn it on and wait 15 - 30 mins. The beds were very comfy, but nowhere clean to place the extra pillows when sleeping. We were moved to a room with a larger desk, but it had a weird oil all over it, possibly their polish. The rooftop area had a jacuzzi void of water and very loud music. The elevator constantly smelled of garbage, even after reporting it a day earlier, I assume this doubles as their service elevator, as we once waited while an elevator full of beer was unloaded before we could enter. Total lack of soundproofing in the rooms, you can hear someone watching TV right behind your head when sleeping and hallway noise very loud. Breakfast was good, but only creamer, no milk for coffee. Cebuano historical elements would have been great if the basics were taken care of.

      Reviewed March 05, 2019
      6.4
      Good
      ian from United Kingdom
      Solo traveler
      Superior
      Stayed 1 night in February 2019

      Error in my booking ”

      Firstly, i made an error with my booking (my bad) but when we got to the hotel they said that it would be fine as I’ve already paid. In the morning this all changed to charging me again. They even charged me for there dirty sheet (again I should of told them when

      Reviewed February 26, 2019
      8.0
      Excellent
      Eileen
      Couple
      Standard Suite
      Stayed 5 nights in October 2018

      heritage hotel, a blast from the past”

      nice big bed with sofa and tub. they don't have kettle in the room but will give you if you keep on disturbing them for a hot water, lol. very artistic room with regular complimentary water refill as well as bath amenities. good working hot shower, and very cold air condition.

      Reviewed October 30, 2018

      Maayong Adlaw Eileen! Thank you for your feedback. We are really looking forward to serve you again.

      Responded October 30, 2018
      Palm Grass Hotel
      12345
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      • Excellent location
      • Cebu Metropolitan Cathedral
      • Cebu South Bus Terminal is within 0.76 km