Outstanding Hotel Value in Cebu!”

Palm Grass is a unique hotel in all aspects of the Cebu hospitality scene: facilities, ambiance, room design, decor and furnishings, staff courtesy and helpfulness, location, price and connection to the heritage of the region. We were impressed with the room size and comfort, the variety and quality of the restaurant offerings (leaning heavily to native specialties), security services and staff attention to all details of our stay. In summary, it would be difficult for any traveler to find disappointment with a stay here, and we will certainly choose Palm Grass Hotel for all our future visits to Cebu.

Used to be good”

Palm Grass used to be my preferred hotel in Cebu (since 2013). However my most recent stay was disappointing. Pros: Big room Friendly front desk staff Cons: There was barely any hot water in the shower 24x7 Room cleaning staff didnt clean the room 3 days in 7 When requesting towels or toiletries be sent to the room, they most often never arrived Breakfast selection is getting smaller and smaller For the money I paid (around 2000 per night) there are a lot better options in Cebu city.

GREAT LOCATION, CLEAN ROOM AND HOSPITABLE STAFF”

Have stayed in several hotels in cebu and so far this is the best I have ever stayed. The room is big, the location is great, so easy to explore the city and the staffs are very hospitable. When it comes to food, they are serving good breakfast in variety of options. In all great value for money. Would recommend it to friends and clients.

Hospitality to a T”

My family had a wonderful time here. Although it is located in the old downtown area of Cebu City, with its share of ghastly tales, Palm Grass Hotel keeps it up with an effortless hospitality. It was so consistent; I just knew the staff were trained very well. This is their No 1 asset. As many reviews have pointed out, Palm Grass shares some history in its interiors and it was truly interesting to learn those snippets about Cebu. With moderate pricing, Palm Grass is a steal if you take up the breakfast option, which is a buffet with nice choices. It's one of the things my family enjoyed, along with the roofdeck bar and the sisig. Such a wonderful find in Cebu!

A better managed hotel in the messy Colon st”

Located at the better-end of Colon St (~50m to Colon St; the vibe of Cebu city center) Close to malls and fast-foods for the masses, but certainly lack of anything considered as middle-class Hotel is not new but in good shape ! Room is spacious and well maintained ! Staff are overall friendly, helpful and prompt to call ! Breakfast is marginal, OK for the Pinoy but may not please the health conscious !

Exceptional”

We stayed for one night in cebu and the hotel was really close to the ferry. We arrived around 2300 and there was still food and drinks available at the roof too bad which was pretty nice. The room was clean and had everything we needed.

Very beautiful”

We came also last year and we like this thematic hotel which offer very good standards for appropriate price. The rooms are beautiful and clean, staff helpful, nice top roof bar with small but good enough gym.

We liked the ambiance of the hotel in the lobby. Breakfast was good, exceeded our expectations.”

Close to highway for jeepney, jollibee Restaurant, and a grocery. At night, my husband had difficulty sleeping because of loud videoke sound outside, barking dogs, and the aircon wind going straight to his face. The water coming out of the faucet is so thin. The bed needed repair because the middle part is low. The staff and guards are helpful.

Good choice in Cebu City”

Close to south bus terminal and shopping options. Easy transfer to north bus terminal and airport. Great rooftopbar with small pool. Clean rooms Helpfull staff.

Clean hotel with friendly staff”

We Only stayed for one night but it was pleasant. About a 30 minute drive from the airport and about a 10 minute drive to Pier 1. The hotel was clean and had a restaurant downstairs as well as a bar and pool upstairs with views of the city. We ate at the restaurant downstairs and it was good. Water pressure in the shower is very low but it was fine for one night. They also offer a small breakfast buffet in the morning. WiFi was great.

Exceptional”

Walang coffe sa room db lahat ng hotel my free coffee heheh coffee lover kase ako wala dn panginit ng tubig kung sakaling magcoffee..un lang hehehe pero over all nmn maganda at maayos ang stay nmn at we love it tlga..

Great Place to stay in Cebu”

This hotel offers a great location near the port. Nicely furnished rooms for a 3 star hotel offering a great breakfast with cooking station even from a foreigner's view. Only downside was the hot water supply - took a while to turn warm. Recommendable.

Loved the place”

Bed was super comfortable. Room was clean with a refrigerator. The morning breakfast was very good. I could not understand the negative reviews. The cuisine may not be to everyone's liking. The bar was enjoyable. Not a fan of the "wait for five minutes for the hot water." Waited 10 minutes no hot water. Cold showers every day.

Clean and friendly ”

Great for money, quiet, staff friendly, room clean. Only bad is menu items not available in restaurant. Very frustrating when you order and "not available ". Poor management of in stock on products. Sad

Good Value for an Over Night”

Place is great if you're only looking for an overnight place. Great Value and friendly staff.

Very good”

This hotel is in a good location close to shops

DEBIT CARD WAS HACKED ”

Dear Palm Grass Hotel, This is me informing you that I lost 7,737.30 pesos after booking my hotel accommodation in Agoda using your wifi. I notified the bank and Agoda but will file a case also at NBI. Contact me immediately to discuss this matter. I already have my bank statement as proof here. Sincerely, Airen

Good idea, poorly executed”

Upon check-in, were shown to a room with no hot-water and a faucet that barely let out any water. This couldn't have been due to water-conservation efforts, as their advice for getting a hot shower was to turn it on and wait 15 - 30 mins. The beds were very comfy, but nowhere clean to place the extra pillows when sleeping. We were moved to a room with a larger desk, but it had a weird oil all over it, possibly their polish. The rooftop area had a jacuzzi void of water and very loud music. The elevator constantly smelled of garbage, even after reporting it a day earlier, I assume this doubles as their service elevator, as we once waited while an elevator full of beer was unloaded before we could enter. Total lack of soundproofing in the rooms, you can hear someone watching TV right behind your head when sleeping and hallway noise very loud. Breakfast was good, but only creamer, no milk for coffee. Cebuano historical elements would have been great if the basics were taken care of.

Error in my booking ”

Firstly, i made an error with my booking (my bad) but when we got to the hotel they said that it would be fine as I’ve already paid. In the morning this all changed to charging me again. They even charged me for there dirty sheet (again I should of told them when

heritage hotel, a blast from the past”

nice big bed with sofa and tub. they don't have kettle in the room but will give you if you keep on disturbing them for a hot water, lol. very artistic room with regular complimentary water refill as well as bath amenities. good working hot shower, and very cold air condition.