Palm House Boutique Resort
Palm House Boutique Resort
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9.2
Exceptional

"You can always enjoy happy hour cocktails while you wait."

Glenn

|

March 15, 2016

Standard Twin Room - Bed Palm House Boutique Resort
Standard Twin Room - Bed
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Lobby Palm House Boutique Resort
Lobby
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Swimming pool [outdoor] Palm House Boutique Resort
Swimming pool [outdoor]
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Swimming pool [outdoor] Palm House Boutique Resort
Swimming pool [outdoor]
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See map Palm House Boutique Resort
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Very good
Location
7.3
See all 6 photos Palm House Boutique Resort
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Removed from saved list
Very good
From 56 reviewsSee what guests said
7.4
/
10
Excellent service
8.1
Recommended by 80% of guests
Value for money7.5
Distance to city center1.5km
Location rating7.3
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport48.6 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Select your room
This property is in high demand!Last booked 2 hours ago
Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 2 single beds
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Vip Suite Room
Vip Suite Room
...
  • Room size: 68 m²/732 ft²
  • Pool view
  • 1 king bed
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Standard Twin Room
Standard Twin Room
...
  • Room size: 21 m²/226 ft²
  • Pool view
  • 2 single beds
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Deluxe Triple Room
Deluxe Triple Room
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 3 single beds
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed or 1 single bed
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Standard Double Room
Standard Double Room
...
  • Room size: 21 m²/226 ft²
  • Pool view
  • 1 single bed and 1 king bed
Enter dates to see prices
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More about Palm House Boutique Resort

More about Palm House Boutique Resort

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (56)Booking.com Reviews (133)
7.4
/
10
Cleanliness7.4
Facilities7.2
Location7.3
Room comfort and quality7.1
Service8.1
Value for money7.5
Provided by verified guests of Agoda
All languages
All guests (56)
All room types
Showing 37 verified guest comments
12
8.0
Excellent
Andrew from United Kingdom
Couple
Standard Twin Room
Stayed 1 night in January 2019
Resort experience at a budget price ”
Delightful visually- with mature palms and impressive tree houses-the pool was a delight. The site is kept very tidy by courteous staff. Breakfast was good. Food menu quite pricey so gave it a miss. Facilities advertised ie bike and sauna were no longer available hence 3 stars not 5. Great compromise if cost is a deciding factor
Reviewed January 07, 2019
8.0
Excellent
Ear from Cambodia
Couple
Standard Twin Room
Stayed 1 night in December 2018
Good place, food is too pricey, not so good service”
Was a good place and value for money. But the staff service was a bit fishy. First of all, they said their credit card payment machine is not working, maybe it is, maybe it's not. Then they charged me more on the food than the prices listed in menu, but later on they return the over payment. And they said the pool will be close at 9:30. But when I start swimming at around 9. They start to gather the cushions and turn off lights. And the food is just way over priced for their standard. Overall experience? Not bad. Just listed something to look out for.
Reviewed January 03, 2019
9.2
Exceptional
JOHN from United Kingdom
Couple
Standard Twin Room
Stayed 6 nights in September 2018
very nice hotel”
very well kept resort, nice breakfast, room was cleaned every day towels changed without asking woul stay here again,very well presented hotel, no problems john and hannah from scotland
Reviewed September 27, 2018
3.6
Steven from Vietnam
Couple
Standard Twin Room
Stayed 3 nights in February 2018
This is not what I call a resort”
Excessive meal prices, rooms not being available, forced to complain about the filth of the pool, the only good thing there was the waitress, who gave very good service.
Reviewed March 02, 2018
Dear Steven, Greeting from Palm House Boutique resort, Kep! Thank you very much for your choosing to stay with us at our small boutique property. We see that our meal price is start from 6 USD to 10 USD per course includes all tax and services and if we compare to the restaurants around us we actually do have suitable price. We are a small boutique property does have only 15 rooms for offering to our clients and our swimming we always make the daily clean every morning. However, we would like to apologize to all everything that make you have inconvenience stay with us. Our Palm House Boutique Team will try on the best to improve all services in order to welcome you in the next future. Best regards, Palm House Boutique Management Team.
Responded March 09, 2018
Palm House Boutique Resort
2.0
Thy from Cambodia
Family with young children
Standard Twin Room
Stayed 1 night in February 2015
No Responsibility ”
Dear Everybody, Hi! Last a few years i booked this hotel at Kompot provide on Chinese New Year day. I was so hardly for finding a hotel location as using Google Map. Then i tried to call to hotel, the staff replied was so rudely and no responsibility about the location. So i ask him about how to withdraw my money from my debit card. Because i could not find the hotel and i didn't stay this hotel that night. If you wanna the business, please serve your customer from honestly and respond. Because you don't run biz for only one day. I used The Agoda so many times for finding the hotel, but it was my first problems for dealing with this rude hotel. Even Agoda is also good service. Thanks. Regards, Roatha
Reviewed September 28, 2017
Nonsense complained, I don't to hear your word if you don't effort to stay with us. My staff might not understand the way you want to ask them to claim your money for credit card. why should you ask the question for withdraw money with hotel if you don't stay with us. Chhang CEO
Responded December 16, 2017
Palm House Boutique Resort
8.0
Excellent
Hoang from Vietnam
Group
Deluxe Twin Room
Stayed 1 night in July 2017
I love this place”
Good all
Reviewed July 19, 2017
Dear Minh, Greeting from Palm House Boutique resort, Kep! Thank you very much for your choosing to stay with us at Palm House Boutique. We hope to see you soon in your next vacation. Best Regards, Palm House Boutique Team.
Responded March 09, 2018
Palm House Boutique Resort
8.0
Excellent
Hoang from Vietnam
Group
Standard Twin Room
Stayed 1 night in July 2017
Nice place”
Friendly, clean, good location. Wifi not good
Reviewed July 19, 2017
8.0
Excellent
Stephanie from Thailand
Couple
Standard Twin Room
Stayed 2 nights in April 2017
Nice!”
Nice place and clean, the pool is Really Nice! We stayed 3 nights. The staff is really friendly and helpfull. Not in the center of action near the beach and the Market, but it is quiet!
Reviewed May 05, 2017
Dear Stephanie Thanks you for your Comment, Reviews and staying with us. We do hope to serve you again in the future. Best Regards Palm house Team
Responded May 26, 2017
Palm House Boutique Resort
8.8
Excellent
Gillian from Ireland
Solo traveler
Standard Twin Room
Stayed 1 night in February 2017
Lovely stay, charming staff”
Just a little out of town (but only a few minutes by the bicycles freely available at reception), this is a lovely hideaway for a quiet break. While the rooms are not new, they're good value for money, but it is the grounds and pool area that make this a lovely spot, added to the friendly staff who are ultra helpful. Will be back.
Reviewed February 21, 2017
7.2
Very good
dennis from Canada
Couple
Standard Twin Room
Stayed 3 nights in February 2017
good value, lousy location,clean ,breakfast good”
location was lousy 2 km to closest store and cheaper eats found menu expensive and portions very small,example chicken burger same cost as USA burger half size of bun
Reviewed February 21, 2017
3.6
YI-CHAO from Taiwan
Family with teens
Deluxe Twin Room
Stayed 1 night in February 2017
How should I comment it? The bugs and equipments in the rooms disappointed me.”
No comments.
Reviewed February 06, 2017
8.0
Excellent
phyrum from Cambodia
Family with young children
Standard Twin Room
Stayed 1 night in January 2017
Good”
Good
Reviewed January 31, 2017
8.4
Excellent
Heather from United States
Couple
Standard Twin Room
Stayed 2 nights in November 2016
Beautiful Place with Gracious Staff”
The place was very nice. I would suggest giving the shower a good scrubbing and the rooms tend to be dark due to all the wood. The premises and rooms themselves are beautifully decorated Cambodian style. The staff was amazing and so helpful We also enjoyed using the bicycles for getting around town.
Reviewed December 04, 2016
7.6
Very good
Yoon from South Korea
Solo traveler
Vip Suite Room
Stayed 4 nights in May 2016
great to stay”
I stayed 3 days in here. Generally it was great. I liked swimming pool and also the foods was okay. The most liked thing is safety. But the room was too dark. I got a body scrub here, but there was only one kind of scrub is available. Sea salt scrub was too rough.... and massage staff was soso.... I want to stay here again!
Reviewed May 17, 2016
9.2
Exceptional
Glenn from United Kingdom
Couple
Vip Suite Room
Stayed 5 nights in March 2016
Fabulous stay in a lovely resort”
Location - set back just off the main road in a nice quiet spot yet close enough to use the free cycles provided to get anywhere in Kep. Hotel - The setting is lovely. The rooms are set around a central area that is home to the pool and is dotted with flowering trees and other plants that provide shade when needed. The open air bar/restaurant area is on the ground floor under a stilted building also alongside the pool.The tree houses contain rough seats and tables but have power and catch the breeze when it is hot. The rooms themselves are floor to ceiling wood making them somewhat dark during the day but great for sleeping. The king suites have their own private terraces with tables and chairs. Breakfast - is good. Always toast; french bread; eggs and pancakes cooked to order; choice of fruits and salad items; and a couple of asian dishes. We ate in every night because the food was so tasty but be prepared to wait a while as everything is freshly made. You can always enjoy happy hour cocktails while you wait. Staff - Channy, the young manager, was excellent. He spoke good english, was very friendly and organised tuk tuks and scooter rentals for us. We had a small problem with the room on arrival that was resolved very quickly and without fuss. I’m guessing most of the staff were quite new as they started a little nervous and unsure of themselves, however, they were all very keen to help and by the end of our 5 days they had all improved. Overall we were very happy with our stay and would recommend this hotel. We will return next time we’re in Cambodia.
Reviewed March 15, 2016
6.8
Good
Bunna from Cambodia
Group
Standard Twin Room
Stayed 1 night in February 2016
Can say it's good”
Everything is fine. But the bedroom and bathroom are just a bit small for us. The staff is friendly but please do not usually keep eyes on us. But overall, we like this stay.
Reviewed March 04, 2016
6.0
Roy from United Kingdom
Couple
Deluxe Twin Room
Stayed 1 night in November 2015
Review”
Staff
Upon arriving at 11:45 AM we were advised that our room would not be ready for 30 minutes so we decided to go out for lunch and come back an hour later. Once we got back the staff showed us to the room which was a TWIN room - I had specifically left a note on Agoda to ensure they provided us with a double delux. They weren't attentive enough to notice this on Agoda - I suggest phoning them to make sure they get it right. Then they advised us that they would move us to the room we initially booked at 5PM. So far, very bad experience. We moved into the double room and it was quite nice but a little bit dirty - I noticed a bug in the bed and a few on the floor - probably because the wooden flooring had big gaps in. The swimming pool was very nice and almost made up for our bad experience. Big, relaxing but towels weren't provided. Throughout the hotel the atmosphere is indeed very nice, the restaurant and layout of rooms around the pools was great. To all you coffee drinkers - they only serve one type of coffee and both times I ordered it was room temperature and I had to wait a further 10 minutes for them to get it hot. The staff were nice & friendly although only 2 of them spoke an acceptable level of English. I would come back to this hotel but call them first to ensure they sort out the room for your arrival. It can get a bit noisy at night time while trying to get to sleep because we had a group of quite loud bunch of drinkers above us so cross your fingers and hope the rooms surrounding you aren't full of loud, obnoxious drinkers.
Reviewed November 27, 2015
4.7
Indrajit from India
Business traveler
Standard Twin Room
Stayed 2 nights in October 2015
Does not match the rating”
Local and the pool are fine
Not a well maintained property. Overall location and lay out is fine but the rooms were not tidy and the food was mediocre.
Reviewed October 22, 2015
6.0
Romain from France
Solo traveler
Deluxe Twin Room
Stayed 2 nights in October 2015
Weekend solo”
Location, bicycle, staff
Reviewed October 09, 2015
6.3
Good
Benjamin from Malaysia
Family with young children
Standard Twin Room
Stayed 1 night in September 2015
Good”
Swimming pool, restaurant, location
Reviewed September 30, 2015
12
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