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Palm Plaza Hotel & Spa

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Good6.8
Based on 9 reviews
Palm Plaza Hotel & Spa
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Lobby
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Swimming pool
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6.8 Good guest rating
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"Nice breakfast and dinner. Swimming pool and Spa lovely Sta..."

MustaUnited Kingdom
Fitness center
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7.1 Very good location
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7.1Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Steamroom

  • Air conditioning

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Room choices
Junior Suite
...
  • Pool view
  • 39 m²/420 ft²
  • 1 king bed
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Superior
...
  • Pool view
  • 31 m²/334 ft²
  • 2 single beds and 1 double ...
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Senior Suite
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  • 65 m²/700 ft²
  • 1 super king bed
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Standard Single Room
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  • 31 m²/334 ft²
  • 1 king bed
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Standard
...
  • 31 m²/334 ft²
  • 2 single beds and 1 double ...
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Nearest essentials

Airports
  • Marrakech - Menara Airport (RAK)
  • 4.8 km
  • Ouarzazate Airport (OZZ)
  • 127.1 km
Hospital or clinic
  • Healthcare City
  • 1.4 km
Pharmacy
  • Wahat Sidi Youssef Pharmacy
  • 2.8 km
Convenience store
  • Hassan Grocery Store
  • 7.1 km
Cash withdrawal
  • ATM on site

More about Palm Plaza Hotel & Spa

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Verified guest reviews

Agoda Reviews (9)Booking.com Reviews (787)
0.3
Good
Filter by guest type:
Cleanliness7.1
Facilities8.0
Location7.1
Room comfort and quality5.3
Service7.8
Value for money7.1
Provided by verified guests of Agoda
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Showing 9 verified guest comments
5.7
OLIVIER from France
Business traveler
Standard
Stayed 2 nights in June 2014
Nice settings, Poor internet connection
Pool, Food, large rooms
It took 4 hours to get a working internet connection and still not in the room in spite of changing rooms 3 times. Not to the standards of a 5 star hotel! Staff was good willing but manager was unresponsive.
Reviewed June 16, 2014
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6.0
Kristine from United Kingdom
Solo traveler
Standard
Stayed 2 nights in October 2013
enjoyed lazing by the pool
pool food wine
Reviewed November 21, 2013
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4.7
Naomi from United Kingdom
Couple
Standard
Stayed 3 nights in September 2012
Best Days Behind It
Pool
We cannot recommend this hotel based on the basis that we visited out of season and did not find the staff, hotel or facilities to be of a five staff standard. For example: - the room did not have anything in the mini bar (even though the leaflet said we would find a "plentiful supply of food and drinks..." (or similar). - none of the restaurants appeared to be open and the Moroccan-themed one ran out of ingredients meaning that half of what was on the menu was not available (including, rather bizarrely ice cream!) - the bar did not have any change so we were forced to put charges on our room - the on-the-hour shuttle bus was around 30 minutes late (the first and only time we bothered to get it!) - the poolside cafe had no salt or pepper and the staff were very confused when we requested this - the landing outside our hotel was constantly dark as the lights were always off and we couldn't find any switches! - there is a shell of what was once, or perhaps what had planned to be, a shopping centre directly opposite the hotel which does not make for a nice view. - the staff were generally rude and not at all interested. For example when we checked out the receptionist didn't even say good bye! - Dodgy and inconsistent internet connection All in all a real disappointment. We had planned to end our holiday with 5 star luxury - having spent the first half in a 3 star riad in Medina. The riad was far better. On the plus side, the swimming pool was excellent and the hotel grounds were well kept. Unfortunately we were very limited in terms of other things to do - shops, spa etc. appeared to be constantly closed and restaurants were dead. This forced us to spend any time outside of the sun in our room, "enjoying" rather average room service. All in all a big disappointment.
Reviewed September 25, 2012
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7.0
Elizabeth from United States
Group
Standard
Stayed 3 nights in May 2012
Really nice hotel with a lot of potential.
Pool, gardens around pool, selection of restaurants
The Palm Plaza has the potential to be one of the most sought after places to stay in Marrakech if it would work on training its staff a little better. The people at the check in desk are not very efficient or enthusiastic, and the people working at the various restaurants can be arrogant and inattentive. Also, the hotel does not do a good job of describing where the different amenities are, and the staff in the fitness and spa part of the hotel are not overly friendly or helpful. I got the impression that the spa services, indoor pool, and fitness room were majorly underused mostly because guests probably didn't know about them! Overall, however, the Palm Plaza is very pleasant and destined to become a great hotel of Marrakech if it gets its staff in gear and its amenities better publicized.
Reviewed May 11, 2012
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8.4
mohamed from France
Couple
Standard
Stayed 1 night in September 2017
Merci
Merci
Reviewed September 15, 2017
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7.3
namake from France
Couple
Standard
Stayed 4 nights in August 2012
Hôtel charmant et service avec le sourire
très bon séjour
excellent séjour, mais pour le service il ne faut pas être presser, l'hotel propose différentes activités, et le resto est bon avec divers choix....
Reviewed February 20, 2013
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6.7
Ouassim from Canada
Family with young children
Superior
Stayed 5 nights in July 2012
Tres bel hotel, service laisse a desirer
emplacement, piscine, suites de qulaite
tres bel hotel mais le service est tres mauvais specialement a la reception. C,est presque le laisez aller total, aucun responsable capable de prendre des decisions
Reviewed July 15, 2012
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7.0
Habib from Saudi Arabia
Couple
Standard
Stayed 1 night in October 2014
جميل
الغرفة
Reviewed May 04, 2015
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8.3
Catarina from Sweden
Family with teens
Stayed 6 nights in March 2010
Bra hotell
Vi gillade den vackra trädgården, den underbara poolen, fantastiskt vänlig och ödmjuk personal och viljan att ge service. Servicen med shettlebus var toppen men det var dessvärre alldeles för få turer. Det hade varit trevligt att kunna åka hem från stan efter en middag vid 8 eller 9-tiden. (sista möjligheten var kl:7pm)Frukosten var underbar och omelett-tjejen ett rigtigt proffs:)
Hotellets svagheter var att väldigt få pratade engelska vilket gjorde att det blev en del missförstånd vid beställningar o.dyl. Negativt var läget på hotellet, det låg alltför långt från staden och det var både svårt och besvärligt att få en Taxi från staden som faktiskt hittade till hotellet. Det blev också dyrt med alla taxiresor. Tråkigt också att det inte fanns shettlebus till och från flygplatsen som det stod i hotellbeskrivningen. Negativt var också att det inte fanns tillgång att låna datorer. (De var enligt personalen trasiga! På ett 5-stjärnigt hotell!?)
Jag och min dotter bodde på Palm Plaza i en vecka. Personalen var fantastiskt hjälpsam och vänlig. Tyvärr pratade de flesta inte engelska så missförstånden blev en del. Vi njöt av en fantastisk och ren pool, fina restauranger och ett bra gym. Gyminstruktören var mycket hjälpsam och vi blev väldigt bra mottagna. En negativ sak var att shettlebusarna slutade gå kl 19:00 vilket gjorde att man var tvungen att ta taxi och det var hur svårt som helst att få Taxichaufförerna att hitta till hotellet. Ett annat problem var att restaurangerna på hotellet öppnade relativt sent. Förutom det var vi mycket nöjda. Rummen fräscha och trevliga med fin terass. Städningen var ok.Vi rekommenderar detta hotell varmt.
Reviewed April 05, 2010
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