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About this property


Nestled in the heart of Medina, Palm Plaza Hotel & Spa is an ideal spot from which to discover Marrakech. The excitement of the city center is only 4 km away. Also within easy reach are Kasbah Artisanat, Agdal Gardens, Complexe d'Artisanat.

Offering hotel guests superior services and a broad range of amenities, Palm Plaza Hotel & Spa is committed to ensuring that your stay is as comfortable as possible. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas can be enjoyed at the hotel.

Palm Plaza Hotel & Spa is home to 232 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The complete list of recreational facilities is available at the hotel, including hot tub, fitness center, golf course (within 3 km), outdoor pool, indoor pool. Whatever your purpose of visit, Palm Plaza Hotel & Spa is an excellent choice for your stay in Marrakech.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Shuttle service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Tours

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Laundry service
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
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Child and extra bed policy
Infant 0-4 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 100 MAD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 4 km
Distance to Airport: 4 km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: No
Number of Bars: 2
Number of Floors: 3
Number of Restaurants: 4
Number of Rooms : 232
Parking Fee (per day): 0 MAD
Room Voltage: 220
Time to Airport (Minutes): 10
Year Hotel Built: 2008
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Recent customer comments

Filter by traveler type

based on 8 reviews
  • Cleanliness 7.0
  • Location 7.0
  • Room comfort and quality 5.3
  • Service 7.8
  • Value for money 6.8
  • Food and dining 5.8
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OLIVIER from France
Business travelers
Stayed 2 nights in June 2014
Nice settings, Poor internet connection
Pool, Food, large rooms
It took 4 hours to get a working internet connection and still not in the room in spite of changing rooms 3 times. Not to the standards of a 5 star hotel! Staff was good willing but manager was unresponsive.
Reviewed June 16, 2014

Kristine from United Kingdom
Solo travelers
Stayed 2 nights in October 2013
enjoyed lazing by the pool
pool food wine
Reviewed November 21, 2013

Naomi from United Kingdom
Stayed 3 nights in September 2012
Best Days Behind It
We cannot recommend this hotel based on the basis that we visited out of season and did not find the staff, hotel or facilities to be of a five staff standard. For example: - the room did not have anything in the mini bar (even though the leaflet said we would find a "plentiful supply of food and drinks..." (or similar). - none of the restaurants appeared to be open and the Moroccan-themed one ran out of ingredients meaning that half of what was on the menu was not available (including, rather bizarrely ice cream!) - the bar did not have any change so we were forced to put charges on our room - the on-the-hour shuttle bus was around 30 minutes late (the first and only time we bothered to get it!) - the poolside cafe had no salt or pepper and the staff were very confused when we requested this - the landing outside our hotel was constantly dark as the lights were always off and we couldn't find any switches! - there is a shell of what was once, or perhaps what had planned to be, a shopping centre directly opposite the hotel which does not make for a nice view. - the staff were generally rude and not at all interested. For example when we checked out the receptionist didn't even say good bye! - Dodgy and inconsistent internet connection All in all a real disappointment. We had planned to end our holiday with 5 star luxury - having spent the first half in a 3 star riad in Medina. The riad was far better. On the plus side, the swimming pool was excellent and the hotel grounds were well kept. Unfortunately we were very limited in terms of other things to do - shops, spa etc. appeared to be constantly closed and restaurants were dead. This forced us to spend any time outside of the sun in our room, "enjoying" rather average room service. All in all a big disappointment.
Reviewed September 25, 2012

Elizabeth from United States
Stayed 3 nights in May 2012
Really nice hotel with a lot of potential.
Pool, gardens around pool, selection of restaurants
The Palm Plaza has the potential to be one of the most sought after places to stay in Marrakech if it would work on training its staff a little better. The people at the check in desk are not very efficient or enthusiastic, and the people working at the various restaurants can be arrogant and inattentive. Also, the hotel does not do a good job of describing where the different amenities are, and the staff in the fitness and spa part of the hotel are not overly friendly or helpful. I got the impression that the spa services, indoor pool, and fitness room were majorly underused mostly because guests probably didn't know about them! Overall, however, the Palm Plaza is very pleasant and destined to become a great hotel of Marrakech if it gets its staff in gear and its amenities better publicized.
Reviewed May 11, 2012

namake from France
Stayed 4 nights in August 2012
Hôtel charmant et service avec le sourire
très bon séjour
excellent séjour, mais pour le service il ne faut pas être presser, l'hotel propose différentes activités, et le resto est bon avec divers choix....
Reviewed February 20, 2013

Ouassim from Canada
Families with young children
Stayed 5 nights in July 2012
Tres bel hotel, service laisse a desirer
emplacement, piscine, suites de qulaite
tres bel hotel mais le service est tres mauvais specialement a la reception. C,est presque le laisez aller total, aucun responsable capable de prendre des decisions
Reviewed July 15, 2012

Habib from Saudi Arabia
Stayed one night in October 2014
Reviewed May 04, 2015

Catarina from Sweden
Families with older children
Stayed 6 nights in March 2010
Bra hotell
Vi gillade den vackra trädgården, den underbara poolen, fantastiskt vänlig och ödmjuk personal och viljan att ge service. Servicen med shettlebus var toppen men det var dessvärre alldeles för få turer. Det hade varit trevligt att kunna åka hem från stan efter en middag vid 8 eller 9-tiden. (sista möjligheten var kl:7pm)Frukosten var underbar och omelett-tjejen ett rigtigt proffs:)
Hotellets svagheter var att väldigt få pratade engelska vilket gjorde att det blev en del missförstånd vid beställningar o.dyl. Negativt var läget på hotellet, det låg alltför långt från staden och det var både svårt och besvärligt att få en Taxi från staden som faktiskt hittade till hotellet. Det blev också dyrt med alla taxiresor. Tråkigt också att det inte fanns shettlebus till och från flygplatsen som det stod i hotellbeskrivningen. Negativt var också att det inte fanns tillgång att låna datorer. (De var enligt personalen trasiga! På ett 5-stjärnigt hotell!?)
Jag och min dotter bodde på Palm Plaza i en vecka. Personalen var fantastiskt hjälpsam och vänlig. Tyvärr pratade de flesta inte engelska så missförstånden blev en del. Vi njöt av en fantastisk och ren pool, fina restauranger och ett bra gym. Gyminstruktören var mycket hjälpsam och vi blev väldigt bra mottagna. En negativ sak var att shettlebusarna slutade gå kl 19:00 vilket gjorde att man var tvungen att ta taxi och det var hur svårt som helst att få Taxichaufförerna att hitta till hotellet. Ett annat problem var att restaurangerna på hotellet öppnade relativt sent. Förutom det var vi mycket nöjda. Rummen fräscha och trevliga med fin terass. Städningen var ok.Vi rekommenderar detta hotell varmt.
Reviewed April 05, 2010


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