Excellent 8.1
Based on 5449 reviews

Recent customer comments

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based on 5449 reviews
  • Cleanliness 8.3
  • Facilities 7.7
  • Location 8.2
  • Room comfort and quality 8.0
  • Service 8.2
  • Value for money 8.2
  • Food and dining 7.6
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CHIEHI from Taiwan
Deluxe (Pool View)
Stayed 1 night in September 2016
Not satisfied
They don't provide tooth brush. Water is not hot enough.
Reviewed September 05, 2016

paul from Australia
Grande Superior
Stayed 7 nights in August 2016
Good quiet rresort near central patong
Staff are all excellent
Reviewed September 02, 2016

tan from Malaysia
Deluxe (Pool View)
Stayed 3 nights in August 2016
Good location
Friendly staff n nice place but main door far a bit from main road.room shower hot water sometime not hot.but overall good.
Reviewed August 21, 2016

Belma from Australia
Grand Deluxe (Pool View)
Stayed 5 nights in August 2016
Nice hotel but a little far from bangla
We stayed deluxe pool view which was nice and modern. Rooms kept clean every day. The breakfast was not too great and needs more selection. Pool a little cold for August. Heated would've been good. Staff were friendly. Would stay again due to cost was reasonable
Reviewed August 17, 2016

Nadia from Australia
Deluxe (Pool View)
Stayed 7 nights in August 2016
Constructive criticism
Very sub-standard compared to Internet advertising. Bathroom had mould looking signs. Toilet paper so very very low quality and stingy amounts. No hand lotion in the room. Transfer to hotel on arrival. At the airport was Non existent as Advertised on the net. We were told after catching public tspt that we were to advise them that we wanted transfer and that we would have to pay for it. This was was misleading information advertised on the internet with the hotel - they took the money and then didn't bother having a shuttle bus or driver to greet us. We wasted a lot of our time at the airport looking for our driver - only to give up and make our own Way. The shower screen fell apart daily and we had to call for help. We compared this hotel with others of the same rating and definitely didn't come up to standard! You need upgrading / uplifting if possible to keep the ratings high otherwise it will be less popupular as word by mouth will ruin it. I would not recommend this to anyone as it is not value for money. I hope this is constructive criticism if you want to know the truth.
Reviewed August 14, 2016

HO from Singapore
Superior No View
Stayed 3 nights in August 2016
Staffs were great! Poolview rooms were great! Location wise not as good as I preferred.
Reviewed August 14, 2016

Keon from South Korea
Solo traveler
Superior No View
Stayed 3 nights in August 2016
Reviewed August 09, 2016

nicholas from Malaysia
Family Villa (2 Bedrooms)
Stayed 3 nights in July 2016
Feel like in a Jail
Staff are disrespectful and not flexible at all
Reviewed August 03, 2016

Qiang from China
Family with teens
Deluxe (Pool View)
Stayed 2 nights in July 2016
still good, higher price
We used to choose the hotel, because of good location, good service.. But the price is not good at this time, now it is rainly season, so the price should not be higher. But sevice is still good, the recepition is better for us.
Reviewed August 02, 2016

Laura from Ireland
Family Villa (2 Bedrooms)
Stayed 1 night in July 2016
Friendly and attentive staff, lovely food, amazing room. Would definitely stay again!
Reviewed July 26, 2016


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