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Paloma Hotel
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7.4 Very good guest rating
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"clean & comfortable, friendly staff"

TamVietnam
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7.7 Very good location
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7.7Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

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Room choices
Deluxe Lake View
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  • Lake view
  • 35 m²/377 ft²
  • 1 double bed and 1 sofa bed
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Deluxe Balcony City View
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  • City view
  • 38 m²/409 ft²
  • 2 single beds and 1 double ...
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Deluxe Classic
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  • No view
  • 28 m²/301 ft²
  • 2 single beds or 1 double b...
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Superior Classic
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  • No view
  • 20 m²/215 ft²
  • 1 double bed
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Nearest essentials

Airports
  • Gia Lam Airport (VGL)
  • 6.3 km
  • Noi Bai International Airport (HAN)
  • 17.5 km
Public transportation
  • Le Duan Railway Station
  • 3.8 km
  • Hanoi Railway Station
  • 4.2 km
Hospital or clinic
  • Benh Vien Lao Va Cac Benh Phoi Trung Uong
  • 2.7 km
Pharmacy
  • Hoang An Pharmacy
  • 70 m
Convenience store
  • Vinmart
  • 2.4 km
Cash withdrawal
  • ATM
  • 670 m

More about Paloma Hotel

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Verified guest reviews

Agoda Reviews (157)Booking.com Reviews (43)
Filter by guest type:
Cleanliness7.6
Facilities6.6
Location7.7
Room comfort and quality7.9
Service7.3
Value for money7.5
Provided by verified guests of Agoda
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Superior Classic
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Showing 139 verified guest comments
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6.4
Joani from United States
Solo traveler
Superior Classic
Stayed 1 night in September 2017
While the location and staff were nice, the bathro
Location yes, staff yes, cleaners very noisey in the morning, thin walls, and what sounded like a jackhammer began on the roof at 530 am. So if you want to get rest this is maybe not the place. If you want somewhere convenient to crash after parting maybe this will work.
Reviewed September 25, 2017
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8.8
Kamalakannan from Singapore
Business traveler
Superior Classic
Stayed 3 nights in July 2017
Excellent
I found the staff very helpful and friendly. Overall excellent value for money.
Reviewed July 31, 2017
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9.6
Louise from United Kingdom
Solo traveler
Superior Classic
Stayed 2 nights in May 2017
Exceptional
Great location near restaurants and shops. Clean, good value hotel with friendly staff. The mattress on the bed was quite lumpy and uncomfortable and it would be good to have some 'do not disturb' signs for the door - the cleaners come knocking on the door quite early, not good if you're enjoying a lie-in! Otherwise no complaints :-)
Reviewed May 15, 2017
Dear Louise , Thank you so much for your valuable time feed back . We will fix this issue right the way and make sure when you return to our hotel, you will be very happy with all done . Welcome back to our hotel and see you again and again ! Warm regards , Mr Quynh
Responded May 16, 2017
Paloma Hotel
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7.6
Ginny from United States
Business traveler
Superior Classic
Stayed 6 nights in April 2017
Decent hotel for a decent price.
Great location for West Lake area, and the staff organized a motorbike rental for me. Quite helpful staff, nice breakfast (with lovely balcony area). My only complaint is that the hallways and entrance were quite smokey smelling, and one night my neighbors smoked in their room and it came into mine. Hanoi is a smokey city, though, so this is difficult to avoid.
Reviewed April 18, 2017
Dear Ginny , Thank you very much for your feedback . We take this comment very seriously in order to improve our hotel quality . Your comment is correct as one of our customer who have been staying with us about one month which has drinking problem which other hotels kicked him out . However , we do not want to kick him out as he is a nice man but has some problem . We want to help him to quit drinking and smoking . So , he is step by step giving up that bad habit . I do hope that next time when you return to our hotel , we make sure you have the room without any smoking problem. Thanks again for your feedback . Welcome you back any time , Ginny ! Best regards, Mr Quynh
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Paloma Hotel
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10.0
Jeffrey from United States
Solo traveler
Deluxe Balcony City View
Stayed 9 nights in March 2017
Exceptional
Fantastic Service !! Very friendly and helpful staff... ☺
Reviewed March 27, 2017
Dear Jeffery , Thank you so much for your valuable feed back . We hope to serve you again and again and our hotel is your home far away from home ! Thank you and see you again ! Warm regards, Hotel manager ! Mr Quynh
Responded May 16, 2017
Paloma Hotel
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9.2
Tam from Vietnam
Business traveler
Deluxe Classic
Stayed 3 nights in November 2016
clean & comfortable, friendly staff
clean & comfortable, friendly staff
Reviewed January 03, 2017
Dear Tam , Thank you for much for your feedback . We hope to serve you again and again at our hotel . Have a nice day ! Best regards from Mr Quynh
Responded May 16, 2017
Paloma Hotel
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8.8
jaykrishan from Hong Kong
Solo traveler
Superior Classic
Stayed 2 nights in October 2016
good staffs
nice little hotel breakfast great too
Reviewed November 04, 2016
Thank you Jaykrishan for your feedback . We hope to have a chance to serve you again and again at our hotel . Thanks again for your valuable time ! Have a nice day ! Best regards, Mr Quynh
Responded May 16, 2017
Paloma Hotel
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8.0
Lau from Singapore
Couple
Deluxe Lake View
Stayed 1 night in October 2016
Nice view
The lake view room is awesome, overlooking the lake.
Reviewed October 19, 2016
Thank you Mr Lau for your valuable time feedback . We hope to serve you again at our hotel . See you again here at Paloma hotel . Have a nice day ! Best regards from Mr Quynh
Responded May 16, 2017
Paloma Hotel
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8.0
Julie from Thailand
Group
Superior Classic
Stayed 1 night in September 2016
good location, nice view on the west lake
10 min from Hanoi downtown, 30 min from airport good breakfast spot with temple view (G floor) nice restaurant close by KOBALA
Reviewed September 28, 2016
Dear Julie , Thank you so much for your feedback . We hope to have a chance to serve you again at our hotel . The temple view is quite nice with the bell ringing while you have breakfast or coffee time . Welcome back to our hotel , Julie ! Thanks again for your valuable time ! have a nice day ! Hotel GM Best from Quynh
Responded May 16, 2017
Paloma Hotel
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9.2
Jeremy from United States
Couple
Superior Classic
Stayed 3 nights in August 2016
Great rooms, helpful staff
This hotel is not in the best location for everyone-- it's in the Tay Ho district, about a 15 minute drive from the Old Quarter. But my husband and I needed to be within walking distance of another building in Tay Ho, so it was perfect for us. The rooms were great-- comfortable, clean, pretty-- and while the Internet kept going out, the staff would always fix it as soon as we called down to let them know. Would definitely recommend if you want to be in the Tay Ho area! Beautiful hotel for a great price.
Reviewed August 10, 2016
Dear Jeremy , Thank you so much for your valuable time feedback . We will be very happy to welcome you back here . I am sure you will have a wonderful time again at our hotel . Thank you and see you again and again ! Hotel GM Mr QUYNH
Responded May 16, 2017
Paloma Hotel
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Paloma Hotel
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