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Palu City Hotel

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Review score5.3
Based on 21 reviews
Palu City Hotel
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Lobby
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Interior view
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Interior view
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6.5 Good location
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6.5Location
  • Air conditioning

  • Room service [24-hour]

  • Laundry service

  • Smoking area

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Room choices
Junior Suite
...
  • No view
  • 30 m²
  • 1 double bed or 2 single be...
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Suite
...
  • 40 m²
  • Non-smoking
  • 2 single beds and 1 double ...
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Deluxe
...
  • 30 m²
  • Non-smoking
  • 2 single beds and 1 double ...
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Superior
...
  • 20 m²
  • Non-smoking
  • 2 single beds and 1 double ...
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Verified guest reviews

Agoda Reviews (21)
Booking.com Reviews (10)

3.7

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Review score
  • Cleanliness 5.0
  • Facilities 4.4
  • Location 6.5
  • Room comfort and quality 4.8
  • Service 5.6
  • Value for money 5.1
Review score
  • Cleanliness 4.7
  • Facilities 3.3
  • Location 6.3
  • Room comfort and quality 4.4
  • Service 5.2
  • Value for money 4.7
Review score
  • Cleanliness 4.7
  • Facilities 2.0
  • Location 7.3
  • Room comfort and quality 5.0
  • Service 4.7
  • Value for money 5.3
  • Cleanliness 6.0
  • Facilities 10.0
  • Location 6.5
  • Room comfort and quality 5.3
  • Service 7.0
  • Value for money 7.0
Review score
  • Cleanliness 6.0
  • Location 6.0
  • Room comfort and quality 5.0
  • Service 7.0
  • Value for money 4.0
Provided by verified guests of Agoda
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  • Superior
  • Deluxe
  • Suite
  • Junior Suite

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4.8
Kevin from United States
Business traveler
Superior
Stayed 4 nights in August 2016
Worse than I remembered”
I had stayed in this hotel before, in 2013, but this time it seemed to be less clean and less well-managed than it was before. It took me four times (over two days-- plus I had already let it slide for the first day) requesting that my room be cleaned to get the staff to empty the trash-cans or change the sheets. Even then, to get a fresh towel on my fourth day in the hotel I had to make a special trip to the front desk. Otherwise, this is the epitome of a low-quality regional hotel in Indonesia. Wi-fi only in the lobby, so-so breakfast, decent privacy but also lots of men smoking in all public areas of the hotel. I will not be staying here again.
Reviewed September 05, 2016
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8.8
peter from Australia
Solo traveler
Junior Suite
Stayed 4 nights in March 2016
v”
Great view of eclipse had
Reviewed March 14, 2016
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7.3
Felix from Australia
Group
Junior Suite
Stayed 6 nights in March 2016
Good. Clean.”
Clean. Great rooftop. Central location
Very comfortable
Reviewed March 12, 2016
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4.4
Subkhan from Indonesia
Couple
Deluxe
Stayed 1 night in March 2016
palu city was not recommended ”
The staff was so not professional
Reviewed March 10, 2016
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5.7
Rina from Indonesia
Business traveler
Superior
Stayed 2 nights in June 2013
just fine”
Bed is fine, staff friendliness is fine, food is fine
hotel has no elevator, they should had been more flexible by having policy to assign room/s at the first floor for guest/s with special needs
Reviewed July 14, 2015
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5.0
William from Indonesia
Business traveler
Superior
Stayed 1 night in June 2015
Nothing to shout about”
other hotel is full booked
basically this hotel is not in the radar for me to book since the rating is low, however since other hotel around palu mall is full so this becomes the next best option. Hotel is standard considering its 1 star hotel, so nothing to expect about it.
Reviewed June 15, 2015
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6.7
wenwen from China
Couple
Superior
Stayed 1 night in January 2015
ok”
mosque too noisy
Reviewed January 13, 2015
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2.0
medy from Indonesia
Business traveler
Superior
Stayed 2 nights in June 2014
Bad service, bad room, bad location, and bad food”
I could not sleep well because air conditioner not good
Reviewed June 28, 2014
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6.0
ARI from Indonesia
Business traveler
Deluxe
Stayed 2 nights in September 2013
clean, near airport and friendly staff”
clean, near airport, friendly
Reviewed October 11, 2013
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5.7
Naomi from United Kingdom
Solo traveler
Superior
Stayed 3 nights in July 2013
Basic hotel in Palu”
Tv in room, nothing else
Were given damp towels on the night we arrived, room was dirty but manager was quite helpful the next day and we were given another room, if you turn the tap on in the wash basin it pours out of the floor, all the rooms do this so the floor ends up soaked, cheap taxi access and day staff were more helpful.
Reviewed August 01, 2013
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