Pan Borneo Hotel Kota Kinabalu

Pan Borneo Hotel Kota Kinabalu

One Place Mall, Lorong Putat 3, 88200 Putatan, Putatan, Kota Kinabalu, Malaysia, 88200
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Deluxe Room - Bed Pan Borneo Hotel Kota Kinabalu
Deluxe Room - Bed
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    Lobby Pan Borneo Hotel Kota Kinabalu
    Lobby Pan Borneo Hotel Kota Kinabalu
    Swimming pool Pan Borneo Hotel Kota Kinabalu
    Deluxe Room - Bed Pan Borneo Hotel Kota Kinabalu
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    Exterior view Pan Borneo Hotel Kota Kinabalu

    Guest reviews

    8.0
    Excellent
    /10
    (475 reviews)See what guests said
    8.8
    Excellent

    "Good service, polite."

    Foo

    -

    August 25, 2018

    8.9
    Excellent room comfort and quality
    Recommended by 91% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Very good
    Location
    7.3
    See map
    Very good location
    Nearby
    Popular
  • Jumbo Park2.43 km
  • Happy Vines2.44 km
  • Monsopiad Cultural Village3.52 km
  • Petagas War Memorial4.59 km
  • Tanjung Aru Beach6.38 km
  • Kinabalu Golf Course6.69 km
  • Cocoa Kingdom7.71 km
  • State Mosque7.86 km
  • Kompleks Taman Budaya7.91 km
  • Sabah Museum8.08 km
  • Value for money8.3
    Distance to city center10.3 km
    Location rating7.3
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport5.7 km
    Select your room
    8.9
    Excellent
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Family Room - 2 x Double bed
    Family Room - 2 x Double bed
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 2 king beds
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 30 m²/323 ft²
    • Pool view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 56 m²/603 ft²
    • Partial sea view
    • 1 king bed
    Enter dates to see prices
    Family Room Executive
    Family Room Executive
    ...
    • Room size: 34 m²/366 ft²
    Enter dates to see prices
    Double Or Twin Run Of House
    Double Or Twin Run Of House
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Family Room - 1 Double 1 Single Bed
    Family Room - 1 Double 1 Single Bed
    ...
    • Room size: 34 m²/366 ft²
    • Partial sea view
    Enter dates to see prices
    Suite Standard
    Suite Standard
    ...
    • Room size: 32 m²/344 ft²
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Shower
    Enter dates to see prices

    What people love about the property

    • 8.4
      Excellent

      "2nd time staying here - helpful and friendly staff, great location."

      Krishnan

      |

      October 26, 2018

    • 4.4
      Review score

      "Staff was friendly."

      MARLINA

      |

      January 4, 2019

    • 8.0
      Very good

      "Staff was friendly and helpful."

      Wai C.

      |

      October 31, 2017

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    More about Pan Borneo Hotel Kota Kinabalu

    More about Pan Borneo Hotel Kota Kinabalu

    9.2
    Exceptional

    "I was impressed with the facilities of the hotel;"

    lau

    |

    December 9, 2018

    An overview

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    What they offer

    4.4
    Review score

    "Room is big & comfortable."

    MARLINA

    |

    January 4, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (475)Booking.com Reviews (440)
    8.0
    /
    10
    Cleanliness8.4
    Facilities8.1
    Location7.3
    Room comfort and quality8.9
    Service8.3
    Value for money8.3
    Provided by verified guests of Agoda
    All languages
    All guests (475)
    All room types

    Show reviews that mention 

    Showing 262 verified guest comments
    12345
    8.8
    Excellent
    MOHAMAD from Malaysia
    Family with teens
    Family Room - 2 x Double bed
    Stayed 1 night in February 2019
    Affordable hotel with great location.”
    Pros: 1- Easy to find foods because they are plenty of restaurants around the hotel. 2- the room is clean and tidy. 3- Large space for family with older children.
    Reviewed February 11, 2019
    9.6
    Exceptional
    Ayub from Malaysia
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in December 2018
    Good 5 stars hotel ”
    Good choice of 5 stars hotel and given free buffet breakfast which variety of choices. Staffs are friendly esp at the pool side. Bank and restaurants are available near the hotel’s entrance. For tourists, you can take a ride to Kota Kinabalu city via taxi or grab. Just around 10 mins during normal hours. Just a suggestion, better book via Trivago. It’s cheaper than others.
    Reviewed December 22, 2018
    Dear Mr. Ayub, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    9.6
    Exceptional
    Dk from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in December 2018
    Great Stay”
    The room is spacious, facilities good except the fridge is not working. The room description somehow shows a bath tub and shower bathroom but i've given room with shower only. The breakfast services could be improved more as they ran out of spoons, cups, bowls and more and they took times to prepare it
    Reviewed December 11, 2018
    Dear Ms. Dk, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    9.2
    Exceptional
    lau from Malaysia
    Group
    Family Room - 2 x Double bed
    Stayed 1 night in December 2018
    Great hotel with friendly service”
    I was impressed with the facilities of the hotel; comfortable beds, stunning swimming pool, great gym etc. this hotel also connected with an old shopping mall, you can get to find open-air halal restaurant but the food are quite pricey. there's nothing much shops in the shopping mall, mostly Malay fashion boutiques, shoes shops and handphone gadgets shop. It's a great stay there if you have your own transportation to travel around in sabah.
    Reviewed December 09, 2018
    Dear Mr. Lau, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    9.2
    Exceptional
    MOHAMAD from Malaysia
    Family with teens
    Executive Suite
    Stayed 1 night in February 2019
    Affordable hotel with great location.”
    Pros: 1- clean and large room. 2- Nice selection for breakfast. Cons: 1- air condition is not cool.
    Reviewed February 10, 2019
    10.0
    Exceptional
    shahmin from Malaysia
    Family with young children
    Executive Suite
    Stayed 2 nights in September 2018
    Friendly staf”
    I came earlier n want to check in early, at first i need to pay extra but it is quite expensive for me, but their staf really consider me as i bring baby and give me check in early without pay extra money, i never been treat like this.. very awesome
    Reviewed October 06, 2018
    Dear Ms. Shahmin, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded November 02, 2018
    Pan Borneo Hotel Kota Kinabalu
    10.0
    Exceptional
    Sylvia from Malaysia
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in September 2018
    excellent place”
    great place for holiday with young children. The pool is suitable for children to swim. The only regret is other guest are not concern with personal hygiene. simply throw spit everywhere including the inside the pool. Maybe hotel should post more strict rules n regulation for all guest especially international guest.
    Reviewed September 17, 2018
    Dear Ms. Sylvia, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded September 19, 2018
    Pan Borneo Hotel Kota Kinabalu
    10.0
    Exceptional
    Sylvia from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in August 2018
    The room is comfortable enough for small family. The pool is well maintain and suitable for kids.”
    Very comfortable to stay. The pool is excellent. But breakfast food need improvement. The porridge is very watery.. the coffee does not taste good. The omellete station was not efficient. My daughter has been standing there for a long time but was not serve, instead the girl keep on giving other people who are not queing... But one staff name Arnold if not mistaken from the pool side was very helpful and went out of his duty to entertain us and giving big"doplhin 'pelampung' for the kids to play around.
    Reviewed August 24, 2018
    Dear Ms. Sylvia, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded August 24, 2018
    Pan Borneo Hotel Kota Kinabalu
    5.6
    Nur from Malaysia
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in December 2018
    Dissapoinment.. ”
    Stay here for one night for family day event but quite disappointed with this hotel. During check in, we have to wait for more than an hour to get our room ready until my little children gets bored and tired of waiting and we're was'nt really being entertained by the staff. Food was average and so are the hotel fascilities. With this price, we can get other hotel with even better service and fascilities. I don't think we'll be staying here again.
    Reviewed January 01, 2019
    Dear Ms/Mr, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    7.6
    Very good
    Ruzaidah from Malaysia
    Business traveler
    Deluxe Room
    Stayed 1 night in December 2018
    For holiday, yes. Work, no. ”
    I went to stay for 5 nights. And made my booking through Agoda website. The only problem is when I asked for receipt the management didn't aware of this. I am truly disappointed as I need to make claims for my stay. Basically the management (the in-charge on that time) told me that if I made my booking and pay through Agoda, I couldn't get any receipt as they didn't receive any money. I am totally shocked and asked them if they can prepare receipt for me. The manager told me, in a not so polite way, in front of the hotel staff, that he have been working in different hotels and never any hotel give any receipt if the payment was made through website. Then when I show him that Agoda didn't prepare receipt (i choose to pay at the hotel), he said that there is nothing he can do, and turn his back on me. I told him I made the payment at the hotel. Then only the staff check details on their computer and print out the receipt. So for business stay and need to make claims, avoid this hotel.
    Reviewed December 13, 2018
    Dear Ms. Ruzaidah, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    10.0
    Exceptional
    Khoo from Singapore
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in November 2018
    A decent hotel that is kid-friendly”
    Pan Borneo has everything that a hotel is. A swimming pool, decent breakfast, good room, efficient & helpful staffs. My room key was not working, the front desk staff immediately took to walking together with me to my room to give it a check, which is very helpful. If there is something that you really need me to pick on, then maybe it would be good if they could keep the lights at the hallway of our room on at all times. It was dark even for a daytime. Otherwise, everything inside my room was fine. I got a room facing the road, my kid had a great time counting the passing cars. Noise level at my room is plausible. But I'm sure you can request a room with Windows facing the pool, at your preference
    Reviewed November 23, 2018
    Dear Mr. Khoo, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded December 03, 2018
    Pan Borneo Hotel Kota Kinabalu
    8.0
    Excellent
    SZE from Malaysia
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in July 2018
    Kids friendly hotel with good playground ”
    This is a kids friendly hotel which they have a playground suitable for age 1-12 years old as it have 2 sections for young children and an older children. If you book a family room then you will have free entry to the playground otherwise you have to pay a fee. Their staff were friendly, they given me a strong smelly smokey room up on check in, i feedback to them, immediately they changed me a new room. My room was included breakfast, be prepared yourself to have it before 930am otherwise the food finished will not be refilled anymore. Overall the room is comfortable and clean.
    Reviewed July 03, 2018
    Dear Mr/Ms. SZE, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded July 11, 2018
    Pan Borneo Hotel Kota Kinabalu
    8.8
    Excellent
    Darlene from Philippines
    Couple
    Deluxe Room
    Stayed 3 nights in June 2018
    Best value for money and staff hospitality”
    Hotel: Very near to the airport, far from town. It was very nice of them to provide free airport transfer and city shuttle. We were given a huge and clean Deluxe room, the pool is nice, gym is decent and has good daylight coming in and overlooking city view. Breakfast could be improved by adding more options and the television channels were very limited but overall our stay was great. Staff: This property is very lucky to have the most accommodating & helpful staff. They provided exceptional service and gave us a really good 1st impression of Kota Kinabalu as it was our first time to visit the place. Special thanks most of all to Arthur, Faizal and the other Concierge staff (sorry I'm bad w/ names). Also, the people from Front Desk, F&B and Sales & Marketing were very polite and approachable. Check in process was a breeze. All in all, we really enjoyed our stay. Kudos to everyone.
    Reviewed July 03, 2018
    Dear Ms. Darlene, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded July 03, 2018
    Pan Borneo Hotel Kota Kinabalu
    8.8
    Excellent
    Shirley from Malaysia
    Family with young children
    Superior Room
    Stayed 1 night in May 2018
    Breakfast need to improve!”
    Overall are okay but breakfast need to improve. breakfast was said until 19.30am however at 10am food no longer available and most of the food were left over and no top up! Guest stay with kids usually tend to wake up late since it is holiday season! Should top up the breakfast up till 10.20 at least!!
    Reviewed June 01, 2018
    Dear Ms. Shirley, Warmest greetings from Pan Borneo Hotel Kota Kinabalu! We would like to thank you for taking the time to review our hotel on Agoda.com. We appreciate your feedback on this matter, and we would like to sincerely apologize for the many shortcomings during your stay with us. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support! We would be very delighted to welcome you back again anytime soon!
    Responded June 11, 2018
    Pan Borneo Hotel Kota Kinabalu
    10.0
    Exceptional
    nurul from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in March 2018
    satisfied.. everything was so good.. ”
    stay for 2 days 1 night.. late checkout until 6pm (payable). everything was great.. staff very friendly.. the room very big, clean and convenient. they have concierge servis.. so dont worry if u want to go to airport.. location very strategic. near to mall, bank, shops and just 4 km to airport. will repeat staying here.
    Reviewed April 02, 2018
    3.6
    ZHI from Malaysia
    Solo traveler
    Superior Room
    Stayed 1 night in September 2018
    Poor service”
    The seat for breakfast is limited. I went quite early but is already fully occupied, there are quite a number of seat behind but I saw the signboard of Section Closed at the side so I was forced to sit outside. Then the staff came and told that we are not allowed to sit outside, I asked her where should I sit since inside is fully occupied, then she bring me to the seat behind. However in less than 10min another staff came and pull the signboard of Section Closed to the centre. What does it means? On top of that, the hotel is very far away from the town.
    Reviewed September 08, 2018
    Dear Mr/Ms. Zhi, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded September 13, 2018
    Pan Borneo Hotel Kota Kinabalu
    9.6
    Exceptional
    MASTEKAH from Malaysia
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in January 2019
    Great but not excellent”
    Just to complaint the water pipe was not clean. Overall is okey.
    Reviewed January 16, 2019
    8.4
    Excellent
    THAM from Malaysia
    Family with young children
    Family Room - 2 x Double bed
    Stayed 1 night in December 2018
    Good location”
    Our children so happy cause kidz sabah just above the hotel
    Reviewed January 02, 2019
    Dear Ms/Mr. Tham, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    9.2
    Exceptional
    ZAKARIA from Malaysia
    Family with teens
    Superior Room
    Stayed 1 night in December 2018
    Exceptional”
    The staffs should be more friendly and should be not acted as celebrities....
    Reviewed January 01, 2019
    Dear Mr. Zakaria, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    10.0
    Exceptional
    ROSLI from Malaysia
    Family with young children
    Executive Suite
    Stayed 1 night in November 2018
    Satisfactory”
    Satisfactory
    Reviewed December 31, 2018
    Dear Mr. Rosli, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
    Responded January 02, 2019
    Pan Borneo Hotel Kota Kinabalu
    12345
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    • Very good location
    • Tanjung Aru Beach