Pan Borneo Hotel Kota Kinabalu

Pros: 1- Easy to find foods because they are plenty of restaurants around the hotel. 2- the room is clean and tidy. 3- Large space for family with older children.

Good choice of 5 stars hotel and given free buffet breakfast which variety of choices. Staffs are friendly esp at the pool side. Bank and restaurants are available near the hotel’s entrance. For tourists, you can take a ride to Kota Kinabalu city via taxi or grab. Just around 10 mins during normal hours. Just a suggestion, better book via Trivago. It’s cheaper than others.

The room is spacious, facilities good except the fridge is not working. The room description somehow shows a bath tub and shower bathroom but i've given room with shower only. The breakfast services could be improved more as they ran out of spoons, cups, bowls and more and they took times to prepare it

I was impressed with the facilities of the hotel; comfortable beds, stunning swimming pool, great gym etc. this hotel also connected with an old shopping mall, you can get to find open-air halal restaurant but the food are quite pricey. there's nothing much shops in the shopping mall, mostly Malay fashion boutiques, shoes shops and handphone gadgets shop. It's a great stay there if you have your own transportation to travel around in sabah.

Pros: 1- clean and large room. 2- Nice selection for breakfast. Cons: 1- air condition is not cool.

I came earlier n want to check in early, at first i need to pay extra but it is quite expensive for me, but their staf really consider me as i bring baby and give me check in early without pay extra money, i never been treat like this.. very awesome

great place for holiday with young children. The pool is suitable for children to swim. The only regret is other guest are not concern with personal hygiene. simply throw spit everywhere including the inside the pool. Maybe hotel should post more strict rules n regulation for all guest especially international guest.

Very comfortable to stay. The pool is excellent. But breakfast food need improvement. The porridge is very watery.. the coffee does not taste good. The omellete station was not efficient. My daughter has been standing there for a long time but was not serve, instead the girl keep on giving other people who are not queing... But one staff name Arnold if not mistaken from the pool side was very helpful and went out of his duty to entertain us and giving big"doplhin 'pelampung' for the kids to play around.

Stay here for one night for family day event but quite disappointed with this hotel. During check in, we have to wait for more than an hour to get our room ready until my little children gets bored and tired of waiting and we're was'nt really being entertained by the staff. Food was average and so are the hotel fascilities. With this price, we can get other hotel with even better service and fascilities. I don't think we'll be staying here again.

I went to stay for 5 nights. And made my booking through Agoda website. The only problem is when I asked for receipt the management didn't aware of this. I am truly disappointed as I need to make claims for my stay. Basically the management (the in-charge on that time) told me that if I made my booking and pay through Agoda, I couldn't get any receipt as they didn't receive any money. I am totally shocked and asked them if they can prepare receipt for me. The manager told me, in a not so polite way, in front of the hotel staff, that he have been working in different hotels and never any hotel give any receipt if the payment was made through website. Then when I show him that Agoda didn't prepare receipt (i choose to pay at the hotel), he said that there is nothing he can do, and turn his back on me. I told him I made the payment at the hotel. Then only the staff check details on their computer and print out the receipt. So for business stay and need to make claims, avoid this hotel.

Pan Borneo has everything that a hotel is. A swimming pool, decent breakfast, good room, efficient & helpful staffs. My room key was not working, the front desk staff immediately took to walking together with me to my room to give it a check, which is very helpful. If there is something that you really need me to pick on, then maybe it would be good if they could keep the lights at the hallway of our room on at all times. It was dark even for a daytime. Otherwise, everything inside my room was fine. I got a room facing the road, my kid had a great time counting the passing cars. Noise level at my room is plausible. But I'm sure you can request a room with Windows facing the pool, at your preference

This is a kids friendly hotel which they have a playground suitable for age 1-12 years old as it have 2 sections for young children and an older children. If you book a family room then you will have free entry to the playground otherwise you have to pay a fee. Their staff were friendly, they given me a strong smelly smokey room up on check in, i feedback to them, immediately they changed me a new room. My room was included breakfast, be prepared yourself to have it before 930am otherwise the food finished will not be refilled anymore. Overall the room is comfortable and clean.

Hotel: Very near to the airport, far from town. It was very nice of them to provide free airport transfer and city shuttle. We were given a huge and clean Deluxe room, the pool is nice, gym is decent and has good daylight coming in and overlooking city view. Breakfast could be improved by adding more options and the television channels were very limited but overall our stay was great. Staff: This property is very lucky to have the most accommodating & helpful staff. They provided exceptional service and gave us a really good 1st impression of Kota Kinabalu as it was our first time to visit the place. Special thanks most of all to Arthur, Faizal and the other Concierge staff (sorry I'm bad w/ names). Also, the people from Front Desk, F&B and Sales & Marketing were very polite and approachable. Check in process was a breeze. All in all, we really enjoyed our stay. Kudos to everyone.

Overall are okay but breakfast need to improve. breakfast was said until 19.30am however at 10am food no longer available and most of the food were left over and no top up! Guest stay with kids usually tend to wake up late since it is holiday season! Should top up the breakfast up till 10.20 at least!!

stay for 2 days 1 night.. late checkout until 6pm (payable). everything was great.. staff very friendly.. the room very big, clean and convenient. they have concierge servis.. so dont worry if u want to go to airport.. location very strategic. near to mall, bank, shops and just 4 km to airport. will repeat staying here.

The seat for breakfast is limited. I went quite early but is already fully occupied, there are quite a number of seat behind but I saw the signboard of Section Closed at the side so I was forced to sit outside. Then the staff came and told that we are not allowed to sit outside, I asked her where should I sit since inside is fully occupied, then she bring me to the seat behind. However in less than 10min another staff came and pull the signboard of Section Closed to the centre. What does it means? On top of that, the hotel is very far away from the town.

Just to complaint the water pipe was not clean. Overall is okey.

Our children so happy cause kidz sabah just above the hotel

The staffs should be more friendly and should be not acted as celebrities....

Satisfactory