23 Apr 2018
Monday
24 Apr 2018
Tuesday
2 adults, 0 children
1 room
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Pan Pacific Hanoi
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Deluxe Double Room - Bed
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Lobby
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Interior view
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Interior view
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Location
Excellent
8.1
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Removed from saved list
2016

Pan Pacific Hanoi

Recently renovated
1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam, - Excellent location - View on map
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Excellent
From 980 reviewsSee what guests said
8.3

  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Sauna

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Room choices
8.5
Excellent
Room comfort & quality
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2 Bedroom Premier Apartment
...
  • City view
  • 90 m²/969 ft²
  • 2 queen beds and 1 king bed
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1 Bedroom Premier Apartment
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  • Lake view
  • 60 m²/646 ft²
  • 1 king bed
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1 Bedroom Executive Apartment
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  • Lake view
  • 60 m²/646 ft²
  • 1 king bed
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2 Bedroom Executive Apartment
...
  • City view
  • 90 m²/969 ft²
  • 2 queen beds and 1 king bed
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Studio Suite
...
  • Lake view
  • 40 m²/431 ft²
  • 1 king bed
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Pacific Club
...
  • Partial lake view
  • 35 m²/377 ft²
  • 2 single beds or 1 king bed
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Deluxe Double Room
...
  • City view
  • 35 m²/377 ft²
  • 1 king bed
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Two-Bedroom Apartment
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  • 90 m²/969 ft²
  • Shower and bathtub
  • 1 super king bed
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Two-Bedroom Apartment
...
  • 90 m²/969 ft²
  • Shower and bathtub
  • 1 super king bed
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Deluxe Twin Room
...
  • City view
  • 35 m²/377 ft²
  • 2 single beds
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Have a question for Pan Pacific Hanoi?
Compare to other recommended properties
This property
Pan Pacific Hanoi
InterContinental Hanoi Westlake
Somerset West Point Hanoi
Lotte Hotel Hanoi
Guest rating
Excellent 8.3 (980 reviews)
Excellent 8.4 (1067 reviews)
Excellent 8.9 (129 reviews)
Exceptional 9.1 (1059 reviews)
NeighborhoodTay Ho DistrictTay Ho DistrictTay Ho DistrictBa Dinh District
Breakfast
 Breakfast available
 Breakfast available
 Breakfast available
 Breakfast available

More about Pan Pacific Hanoi

TAGS:pan pacific hotel hanoi // sofitel plaza

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Banh Trang Trang Bang
250 mVietnamese
La Cooperative
260 mVietnamese
Cat Bar
490 mVietnamese
Asian cuisine
Brasserie Westlake
10 mAsian, European, French
Ming Restaurant
10 mAsian, Chinese
Banh tom Ho Tay
10 mAsian, Vietnamese
Cafe
Cong Caphe - Truc Bach
80 mCafe, Fast food
The Cart
110 mCafe, Healthy
The Coffee Bean & Tea Leaf
160 mCafe, Contemporary, Vietnamese

What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (980)Booking.com Reviews (409)
8.3
Excellent
From 980 reviews
Filter by guest type:
Cleanliness8.7
Facilities8.4
Location8.1
Room comfort and quality8.5
Service8.6
Value for money8.0
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Showing 825 verified guest comments
12345
8.4
Aung from Thailand
Couple
Premier Room
Stayed 2 nights in April 2018
Excellent”
I will come again
Reviewed April 20, 2018
6.8
Verlene from Singapore
Business traveler
Deluxe Twin Room
Stayed 3 nights in April 2018
Moderate hotel”
For me the location was not very idea. For the price that I am paying, I would probably be staying somewhere near the Old Quarters or a mall. The room is abit dated but functional. Showerhead was not working very good. Staff was excellent. Within a 5 minutes walk, there is a 24 hours conveience store known as Circle K( just need to turn left and walk straight). Coffee bean is also near by which is a plus. The facilities of the hotel was excellent. there is a connecting door in between my room and next door, so I could hear some noises.
Reviewed April 06, 2018
Dear Verlene, Thank you for taking the time to share with us your review after the recent stay at Pan Pacific Hanoi. While we are glad to read that you had a good comment on our staff and the facilities of the hotel, we regret to hear that your stay has not been up to expectation and that your room was less than perfect. Please accept our sincere apologies for the inconvenience. We have well noted all your constructive comments and have shared them with our Management team and the Director of Engineering. Please be reassured that we will make immediate arrangements to rectify the issue of the shower head and to see the possibility for improvement of the sound proofing of the room in the future. We thank you again for your constructive feedback and we hope to see you again soon where you can witness the improvements we have made. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
10.0
Roger from United States
Business traveler
Deluxe Double Room
Stayed 2 nights in March 2018
Excellent business stay”
The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.
Reviewed March 31, 2018
Dear Roger, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us to other travelers. We are very happy to hear your beautiful comment on our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
8.8
Daryl from Singapore
Couple
Premier Room
Stayed 1 night in March 2018
Nice view”
Hotel has a great view of the lakes. Staff were ever helpful in ensuring that guests enjoyed their stay.
Reviewed March 29, 2018
Dear Daryl, Thank you for your great review. We are very happy to hear that you enjoyed the beautiful view of the lake from the hotel and had a good comment on the helpfulness of our staff. We look forward to having another chance of welcoming you back. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded March 29, 2018
Pan Pacific Hanoi
8.4
Derrick from Singapore
Solo traveler
Deluxe Double Room
Stayed 2 nights in March 2018
Location is good but room is old”
The sound proofing is very bad for the room, can hear next door close or open door, even the toilet door closing can be heard from next door.
Reviewed March 25, 2018
Dear Derrick, We appreciate you taking the time to share your impressions on your current stay at Pan Pacific Hanoi. It was very much our regret to hear that our facilities are not up to your expectation and it has been preventing you from enjoying your stay to the fullest. Please rest assured that we take your feedback seriously and will study the possibilities for improvement. We sincerely hope to have the chance to better serve you in the future. We thank you again and we hope the experience won't alter your trust in PPHG group. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
6.4
nhung from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in February 2018
Very old hotel”
Most things in the hotel is old, & staff feeling more like family hotel than 5***** hotel. Room are small. Window too small
Reviewed March 12, 2018
Dear Nhung, Thank you for choosing Pan Pacific Hanoi for your recent stay and for taking the time to share with us your review. We have well noted your comments regarding the age of the hotel for our renovation plan in the near future. Please rest assured that during the months to come and through out next year, we will continue to upgrade our property to bring a seamless, and refreshing experience to all our guests. We appreciate your loyalty and trust and do hope you give us another chance to welcome you back on a return visit to Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
8.8
Hannah from Malaysia
Couple
Deluxe Twin Room
Stayed 3 nights in March 2018
The saving grace of Hanoi”
My best friend and I traveled to Hanoi together in Mar'18. It was spring so the weather was cool, at around 18-20deg at night. We thoroughly enjoyed our stay at the Pan Pacific, and even joked that it is a 'heaven' compared to the dirty, chaotic streets of Hanoi. The staff there speak moderately good english, but it is much better compared to the locals or taxi/rickshaw drivers which speak virtually 0. Breakfast selection could be better, but I would give it a 6.5/10 because of ambiance and taste. Toiletry amenities are of good size and quality. Upon check-in they try to up-sell you 'Club' privileges, which is a little overpriced if you ask me at around USD$184 extra for 3 nights, which include all day juice, evening canapes & tea time snacks (but then again Club is always overpriced, so to each its own). Concierge was very helpful with booking Grabs and advising on places to visit. But do not take their recommendations for food, it is v expensive. Overall we had a fantastic time 8/10.
Reviewed March 07, 2018
Dear Hannah, Thank you very much for sending your comments after your stay at Pan Pacific Hanoi. We are pleased to hear that except the breakfast selection, you thoroughly enjoyed your stay with us and you appreciated the assistance of our Concierge staff. Regarding your comment about breakfast, we are sorry to hear that you did not really enjoy the ambiance and the taste. Please rest assured we have addressed this with the Food and Beverage Director to ensure we improve on this. We hope to welcome you back again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
9.6
Joseph from Australia
Business traveler
Deluxe Twin Room
Stayed 5 nights in February 2018
Exceptional”
The night duty manager made this stay very welcome and she was very helpful very happy with the service and happy that she dealt with problems
Reviewed February 12, 2018
Dear Joseph, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the night duty manager know that she made an impact during your stay. We are looking forward to welcoming you back to the hotel soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded February 13, 2018
Pan Pacific Hanoi
10.0
Mohammed from Saudi Arabia
Solo traveler
Deluxe Double Room
Stayed 1 night in February 2018
Thanks ”
Thanks
Reviewed February 11, 2018
Dear Mohammed, Thank you for choosing Pan Pacific Hanoi for your recent stay and for giving us a perfect rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded February 13, 2018
Pan Pacific Hanoi
8.8
Naokazu from Hong Kong
Couple
Deluxe Double Room
Stayed 1 night in January 2018
Excellent Hospitality”
Hotel crew was so great to make sure our stay was most pleasant. Can't find anywhere else so attentive like them.
Reviewed January 23, 2018
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