8.5
Excellent
/10
(2,006 reviews)See what guests said
Highly rated by guests – 87% would recommend
Highly rated by guests – 87% would recommend
View39
Housekeeping16
Breakfast15
See map
8.2

Excellent

Location rating score

Excellent location - 1.05 kilometers from city center
Parking
FREE
Popular landmarks
Paris Miki Vietnam 70 m
Kim Lien Pagoda 100 m
Chua Tran Quoc 320 m
My spot 350 m
Trạm Y tế phường Trúc Bạch 480 m
Tran Quoc Pagoda 500 m
Truc Back Lake 500 m
An Duong Tennis Courts 570 m
The Bookworm Hanoi 610 m
deutsche mart 650 m
Nearby landmarks
Presidential Palace Historical Site 1.3 km
Ho Chi Minh Mausoleum 1.55 km
Vietnam Military History Museum 1.89 km
One Pillar Pagoda 1.9 km
Old Quarter 2.08 km
St. Joseph's Cathedral 2.53 km
Temple of Literature & National University 2.54 km
Hoa Lo Prison 2.82 km
Vietnamese Women's Museum 3.2 km
Vietnam Museum of Ethnology 4.31 km
Pan Pacific Hanoi

"Outstanding executive club, staff were very friendly, great variety of breakfast choices, superb value for money."

Leslie - January 10, 2020
Luxury Double or Twin Room - Lunar New Year Promotion Pan Pacific Hanoi
Lobby Pan Pacific Hanoi
Interior view Pan Pacific Hanoi
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Free Wi-Fi

Pan Pacific Hanoi

1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Cheaper than 78% of all properties in Hanoi in the last 24 hoursCompared to 3,054 Hanoi properties at Agoda for various dates
Value for money8.1
Distance to city center1.5 Km
Location rating8.2
Nearest airportGia Lam Airport (VVGL)
Distance to airport5.2 km

Rooms available at Pan Pacific Hanoi

Excellent
Room comfort & quality
8.5
Studio Suite
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Pacific Club
...
  • Room size: 35 m²/377 ft²
  • Partial lake view
  • 2 single beds or 1 king bed
Enter dates to see prices
Two-Bedroom Executive Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 2 single beds & 1 king bed
Enter dates to see prices
Two-Bedroom Premier Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 2 single beds & 1 king bed
Enter dates to see prices
One-Bedroom Executive Serviced Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
One-Bedroom Premier Serviced Suite
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Room
...
  • Room size: 35 m²/377 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 65 m²/700 ft²
  • Shower
  • 2 single beds and 1 king be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pan Pacific Hanoi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Hanoi?

Pan Pacific Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 75 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Pan Pacific Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Pan Pacific Hanoi?

Pan Pacific Hanoi does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Pan Pacific Hanoi

  • 10.0
    Exceptional

    "A nice rooftop bar overlooking the river and the city."

    Ling-ya

    |

    December 25, 2018

  • 9.6
    Exceptional

    "President club is a great plus and absolutely lovely."

    Rika

    |

    September 15, 2019

  • 9.6
    Exceptional

    "Quiet and great view of the lake and night skyline."

    Marge

    |

    October 10, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Room comfort score
8.5/10
Room size
36 sqm.
Cleanliness score
8.8/10
Service score
8.7/10
Better than
97
%
of Hanoi properties
Bigger than
95
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Better than
90
%
of Hanoi properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.5
Excellent
2,006 reviews
Cleanliness
8.8
Facilities
8.4
Location
8.2
Read all reviews >
What travelers say they love:
The staff on the club floor were amazing - super friendly an...
Prasana from Singapore
Group
More about Pan Pacific Hanoi

More about Pan Pacific Hanoi

Ideally located by the beautiful West Lake, Pan Pacific Hanoi is a short stroll away from Trấn Quốc Pagoda, the oldest Buddhist temple in Hanoi, and a short walking distance to the city center.

Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake, and the Red River. The property also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travelers.

Savor a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at the Chinese restaurant. The lobby bar also provides a relaxing ambience for guests to unwind after a long day.

With 12 versatile meeting spaces, including a pillar-less ballroom that can host up to 450 guests, Pan Pacific Hanoi is the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness center, and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.

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Most talked about facilities

Breakfast
64 mentions
View
43 mentions
Housekeeping
43 mentions
Food & Dining
28 mentions

What they offer

8.0
Very good
Staff 

"The staff at Pacific club was very helpful and professional."

Nitesh

|

December 28, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Vegan
Gluten-free

Restaurants on site

Pacifica
Cuisine:American, Asian, European
Menu:Buffet, A-la-carte
Ming Restaurant
Cuisine:Asian, Chinese, Cantonese
Menu:Buffet, A-la-carte

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Banh Trang Trang Bang
250 m Vietnamese
La Cooperative
260 m Vietnamese
Cat Bar
490 m Vietnamese
Asian cuisine
Asian cuisine
Brasserie Westlake
10 m Asian, European, French
Ming Restaurant
10 m Asian, Chinese
Banh tom Ho Tay
10 m Asian, Vietnamese
Cafe
Cafe
Cong Caphe - Truc Bach
80 m Cafe, Fast food
The Cart
110 m Cafe, Healthy
The Coffee Bean & Tea Leaf
160 m Cafe, Contemporary, Vietnamese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Pan Pacific Hanoi from real guests

Overall rating
8.5
Excellent
From 2006 reviews
8.8Cleanliness
8.8Service
8.6Room comfort and quality
Agoda Reviews (1413)Booking.com Reviews (593)
Rating via Booking.com8.8
/
10
Excellent
Cleanliness9.0
Facilities8.7
Location8.5
Room comfort and quality9.0
Service9.2
Value for money8.4
High score for Hanoi
Rating
9+ Exceptional (385)
8-9 Excellent (137)
7-8 Very Good (108)
6-7 Good (58)
<6 Below Expectation (67)
Time of the year
Mar - May (0)
Jun - Aug (0)
Sep - Nov (0)
Dec - Feb (0)
All guests (593)
All languages
Showing 755 verified guest comments
12345
10.0
Exceptional
D
Business traveler

Exceptional”

Summit lounge
N&#47;A
Reviewed January 11, 2021
6.0
Olivier
Business traveler

Pleasant”

Breakfast bad quality
Reviewed December 25, 2020
9.0
Exceptional
Anais
Business traveler

Great place for any occasion”

Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it. I also got a late checking and a heater because it&#39;s really ...
I liked everything but I think it is also due to the Covid time and the fact that there was noone in the room next door. Otherwise when there is someone next door the sound travels far too much for me...
Reviewed December 25, 2020
7.0
Very good
Trang
Business traveler

Good”

Location is very good. The bed is so comfortable and the lake view is very nice
Staff are not well-trained. The 1st staff that we come to checkin checking the wrong booking, wrong guest name, not check the payment&#47;breakfast etc so it was very time-consuming. The staff from ...
Reviewed November 29, 2020
9.0
Exceptional
Daren
Business traveler

Excellent stay as always.”

Staff Service is excellent
Aircon system is too old. Room Temp doesn&#39;t reflect system indication.
Reviewed November 16, 2020
8.0
Excellent
Arnaud
Business traveler

Nice place to stay !”

Nice place to stay with a good location, staffs are nice and helpful
N&#47;A
Reviewed September 22, 2020
10.0
Exceptional
Eric
Couple

Cant wait to get back...”

Everything, can not find fault, I have tried.
again not sure its possible to improve
Reviewed July 30, 2020
9.0
Exceptional
Arnaud
Business traveler

Efficient and well located when...”

all was as you expect !
No complaining, all went well !
Reviewed June 23, 2020
9.6
Exceptional
Martina
Group

Wonderful place to stay”

It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough. ...
Our room was quite small and it‘s about 2,2 kilometer walk to the old quarter
Reviewed April 10, 2020
8.0
Excellent
Jenny
Couple

We enjoyed our comfortable three-nights...”

Hotel is by the famous lake and we could also see the Red River from our room. Although it is not in downtown, it is easy to visit a couple of nearby famous temples and some downtown tourist sights by...
Before booking this hotel, we called to check if the indoor pool was open. Unfortunately, we were not informed that the pool would be temporarily closed for cleaning service the day before we checked ...
Reviewed March 26, 2020
10.0
Exceptional
James
Couple

Exceptional”

This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend
Reviewed March 22, 2020
9.6
Exceptional
Elodie
Couple

Exceptional”

We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the...
Nothing
Reviewed March 07, 2020
10.0
Exceptional
Paula
Couple

Great view ”

Good service from staff a 5 star hotel with an amazing roof top outlook
Reviewed March 03, 2020
5.0
Tse
Business traveler

In general OK but expecting...”

Staffs are friendly &amp; well trained. Check in &amp; out are efficient and quick.
Kisses at hotel lobby from Mosquitoes.
Reviewed March 03, 2020
8.8
Excellent
Nguyen
Business traveler

Fabulous”

View is very nice. Receptionist is good.
Reviewed February 27, 2020
10.0
Exceptional
Teddybearkk
Group

You want to have a...”

Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.
Everything was fine.
Reviewed February 26, 2020
10.0
Exceptional
Tracy
Couple

Lovely stay ”

Excellent hotel, very helpful and kind staff. Swimming pool was lovely and warm. Room was gorgeous we had a lake view room and it was beautiful. We were also treated to a lovely cake and card as it ...
I did notice some guests spitting and blowing their nose into their hands in the swimming pool and they weren&#39;t stopped by staff.
Reviewed February 20, 2020
10.0
Exceptional
Sean
Couple

Exceptional”

Bed and bathroom
Nothing
Reviewed January 27, 2020
9.0
Exceptional
Marzia
Family with young children

Superb”

Very good, perfect option when in Hanoi. We choose it also because of the indoor swimming pool, which is great with kids and being there in late December, when too cold for open air ones. The staff is...
all good
Reviewed January 27, 2020
10.0
Exceptional
Cristina
Family with young children

Exceptional”

rooms are big and clean, amazing breakfast and dinner buffet, nice swimming pool, roof top bar at 20th floor is a must, kind and supportive staff
Reviewed January 26, 2020
12345
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