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8.4

Excellent
18.5% this month
/10
(1,837 reviews)See what guests said
View39
Breakfast16
Housekeeping16
See map

8.2

Excellent

Location rating score

Excellent location - 1.05 kilometers from city center
Excellent for walking
Parking
FREE
Walkable places
Kim Lien Pagoda

100 m

Chua Tran Quoc

320 m

My spot

350 m

Tran Quoc Pagoda

500 m

Popular landmarks
Presidential Palace Historical Site

1.3 km

Ho Chi Minh Mausoleum

1.6 km

Vietnam Military History Museum

1.9 km

One Pillar Pagoda

1.9 km

Old Quarter

2.1 km

Closest landmarks
Paris Miki Vietnam

70 m

Trạm Y tế phường Trúc Bạch

480 m

Truc Back Lake

500 m

An Duong Tennis Courts

570 m

The Bookworm Hanoi

610 m

Pan Pacific Hanoi

"The hotel room is cozy and the restaurant serves good breakfast."

Jihee - February 5, 2022
Luxury Double or Twin Room - Lunar New Year Promotion Pan Pacific Hanoi
 Pan Pacific Hanoi
Interior view Pan Pacific Hanoi
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Pan Pacific Hanoi

1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Attention

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Value for money8.1
Distance to city center1.5 Km
Location rating8.2
Nearest airportGia Lam Airport (NULL)
Distance to airport5.2 km

Rooms available at Pan Pacific Hanoi

Excellent
Room comfort & quality

8.5

Studio Suite
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Pacific Club
...
  • Room size: 35 m²/377 ft²
  • Partial lake view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Room
...
  • Room size: 35 m²/377 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Two-Bedroom Executive Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Lake view
  • 1 king bed & 2 single beds
Enter dates to see prices
Two-Bedroom Premier Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Lake view
  • 1 king bed & 2 single beds
Enter dates to see prices
One-Bedroom Premier Serviced Suite
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
One-Bedroom Executive Serviced Suite
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Day Use Offer (10:00-17:00) - Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Pan Pacific Hanoi have a hot tub?

Pan Pacific Hanoi does not have a hot tub.

What time is check-in and check-out at Pan Pacific Hanoi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Hanoi?

Pan Pacific Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 75 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Pan Pacific Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pan Pacific Hanoi?

Start your mornings right, with the continental and buffet breakfast options offered at Pan Pacific Hanoi. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 24 USD for adults and 20 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pan Pacific Hanoi?

Pan Pacific Hanoi features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Pan Pacific Hanoi?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pan Pacific Hanoi. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Pan Pacific Hanoi?

On-site venues and convenient event services make Pan Pacific Hanoi an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 70 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pan Pacific Hanoi?

Pan Pacific Hanoi does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Pan Pacific Hanoi?

Pan Pacific Hanoi’s neighborhood is Tay Ho District which includes popular restaurants such as Brasserie Westlake, Pacifica and Ming Restaurant.

What popular shopping places are close to Pan Pacific Hanoi?

Pan Pacific Hanoi is located in Tay Ho District area which features shopping places such as Hoa Fashion, YNOT and Hanoi Design Centre.

What are popular attractions near Pan Pacific Hanoi?

Pan Pacific Hanoi is located in Tay Ho District area, which is famous for attractions such as Ho Tay Water Park, Kim Lien Pagoda and An Duong Tennis Courts.

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Explore the neighborhood

What people love about Pan Pacific Hanoi

  • 10

    Exceptional
    Breakfast

    "The hotel room is cozy and the restaurant serves good breakfast."

    Jihee

    |

    February 5, 2022

  • 10

    Exceptional
    Staff 

    "The staff were friendly and helpful"

    Jihee

    |

    February 5, 2022

  • 10

    Exceptional

    "New year with new feeling in place with existing hotel, nice meals, polite sraff."

    Ha

    |

    February 4, 2022

Property ranking|Compared to 2,475 Hanoi properties
See all rankings
Room comfort score
8.5/10
Room size
36 sqm.
Cleanliness score
8.8/10
Service score
8.7/10
Better than
96
%
of Hanoi properties
Bigger than
93
%
of Hanoi properties
Better than
92
%
of Hanoi properties
Better than
87
%
of Hanoi properties
Overall rating:

8.4

Excellent
1,837 reviews
Cleanliness
8.8
Facilities
8.5
Location
8.2
Read all reviews >
What travelers say they love:
Quiet and great view of the lake and night skyline.
Marge from Australia
Couple
More about Pan Pacific Hanoi

More about Pan Pacific Hanoi

Pan Pacific Hanoi

Take a good wander and unveil the wonder of Hanoi with a stay at Pan Pacific Hanoi.
Have a hassle-free trip while enjoying the services and amenities offered by Pan Pacific Hanoi. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Pan Pacific Hanoi thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Pan Pacific Hanoi from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Pan Pacific Hanoi even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Pan Pacific Hanoi begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Pan Pacific Hanoi offers unique recreational opportunities for all guests. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room. Get social at the hotel's library and shared lounge and TV area, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Hanoi like a true local. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 4.3 km away, where you can see famous works by local artists.


Reasons to stay here

Facilities at this hotel are rated higher than 92% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated it better than 97% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

64 mentions

View

43 mentions

Housekeeping

43 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Filipino
  • French
  • Greek
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carbon monoxide detector
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Vegan
  • Gluten-free
Restaurants on site

Pacifica

  • Cuisine: American, Asian, European
  • Menu: Buffet, A-la-carte

Ming Restaurant

  • Cuisine: Asian, Chinese, Cantonese
  • Menu: Buffet, A-la-carte
Location
1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam
Excellent
Location

8.2

Airports

  • Gia Lam Airport (NULL)
    5.2 km 17 min drive
  • Noi Bai International Airport (HAN)
    19.1 km 30 min drive

Public transportation

  • Hanoi Railway Station
    2.9 km 12 min drive

Hospital or clinic

  • Paris Miki Vietnam
    70 m

Shopping

  • Night Market
    1.8 km

Convenience store

  • Circle K
    810 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Presidential Palace Historical Site
    1.3 km
  • Ho Chi Minh Mausoleum
    1.6 km
  • Vietnam Military History Museum
    1.9 km
  • One Pillar Pagoda
    1.9 km
  • Old Quarter
    2.1 km
  • St. Joseph's Cathedral
    2.5 km
  • Temple of Literature & National University
    2.5 km
  • Hoa Lo Prison
    2.8 km
  • Vietnamese Women's Museum
    3.2 km
  • Vietnam Museum of Ethnology
    4.3 km

Nearby landmarks

  • Paris Miki Vietnam
    70 m
  • Kim Lien Pagoda
    100 m
  • Chua Tran Quoc
    320 m
  • My spot
    350 m
  • Trạm Y tế phường Trúc Bạch
    480 m
  • Tran Quoc Pagoda
    500 m
  • Truc Back Lake
    500 m
  • An Duong Tennis Courts
    570 m
  • The Bookworm Hanoi
    610 m
  • deutsche mart
    650 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Extra bed is subject to availability.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Children 12 years and over are considered as adults.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee75 USD
  • Distance from city center1.5 Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)24 USD
  • Daily Internet/Wi-Fi fee0 usd

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors20
  • Number of restaurants3
  • Number of rooms 273
  • Room voltage220
  • Year property opened1998
  • Most recent renovation2016
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Pan Pacific Hanoi from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.5
Location8.2
Room comfort and quality8.5
Service8.7
Value for money8.1
High score for Hanoi
Rating
9+ Exceptional (322)
8-9 Excellent (249)
7-8 Very Good (249)
6-7 Good (95)
<6 Below Expectation (64)
Time of the year
Mar - May (251)
Jun - Aug (214)
Sep - Nov (228)
Dec - Feb (286)
All guests (1,442)
All room types
All languages

Show reviews that mention 

Showing 979 verified guest comments
12345
10.0
Exceptional
Jacinta from Singapore
Couple
Deluxe Double Room
Stayed 2 nights in May 2019

5-star service”

The most impressive thing about Pan Pacific Hotel Group has always been its warm hospitality and Pan Pacific Hanoi is no different. A couple of hiccups happened during our stay but what won us over, is consistently the staff’s swift action to rectify the problems. Their zeal to go the extra mile for the guests is the winning factor that sets them apart from other 5-star hotels. Even though the building is a little old, location is great, view from our room overlooking the lake is gorgeous and the staff is always attentive to your needs - the latter being the most important, in my opinion. We are sure to return. Thank you Pan Pacific Hanoi for having such warmth and generosity in spirit. Well done!

Reviewed June 02, 2019

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Dear Jacinta, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Responded June 03, 2019
Pan Pacific Hanoi
8.8
Excellent
Hannah from Malaysia
Couple
Deluxe Twin Room
Stayed 3 nights in March 2018

The saving grace of Hanoi”

My best friend and I traveled to Hanoi together in Mar'18. It was spring so the weather was cool, at around 18-20deg at night. We thoroughly enjoyed our stay at the Pan Pacific, and even joked that it is a 'heaven' compared to the dirty, chaotic streets of Hanoi. The staff there speak moderately good english, but it is much better compared to the locals or taxi/rickshaw drivers which speak virtually 0. Breakfast selection could be better, but I would give it a 6.5/10 because of ambiance and taste. Toiletry amenities are of good size and quality. Upon check-in they try to up-sell you 'Club' privileges, which is a little overpriced if you ask me at around USD$184 extra for 3 nights, which include all day juice, evening canapes & tea time snacks (but then again Club is always overpriced, so to each its own). Concierge was very helpful with booking Grabs and advising on places to visit. But do not take their recommendations for food, it is v expensive. Overall we had a fantastic time 8/10.

Reviewed March 07, 2018

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Dear Hannah, Thank you very much for sending your comments after your stay at Pan Pacific Hanoi. We are pleased to hear that except the breakfast selection, you thoroughly enjoyed your stay with us and you appreciated the assistance of our Concierge staff. Regarding your comment about breakfast, we are sorry to hear that you did not really enjoy the ambiance and the taste. Please rest assured we have addressed this with the Food and Beverage Director to ensure we improve on this. We hope to welcome you back again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Responded March 16, 2018
Pan Pacific Hanoi
8.8
Excellent
Fen from Malaysia
Family with teens
Deluxe Twin Room
Stayed 2 nights in December 2018

Nice ambience & great service but Hotel staff had difficulty to understand English”

The hote was ok but 1 thing I do not like is the hotel charged us the security deposit and held until now is still not yet release to me. I have settled all the bills before leaving the hotel and prepaid Agoda before check in. I have returned to KL on 25th Dec 2018 until today the Vietnamese Dong 8,000,000.00 is still held by Pan Pacific Hanoi. I have never owe the hotel money and why should the hotel held the security deposit for so many days? This is unfair to the hotel guest. Kindly get the hotel refund me my money. Thank you.

Reviewed December 27, 2018

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10.0
Exceptional
Jeremiah from Singapore
Business traveler
Deluxe Double Room
Stayed 1 night in July 2018

Back again!”

Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.

Reviewed July 26, 2018

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Dear Jeremiah, This feels to energizing to receive such positive comments! I am very pleased to read that you truly enjoyed your experience at our Pacific Hanoi. We look forward to welcoming you back soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Responded July 30, 2018
Pan Pacific Hanoi
10.0
Exceptional
Roger from United States
Business traveler
Deluxe Double Room
Stayed 2 nights in March 2018

Excellent business stay”

The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.

Reviewed March 31, 2018

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Dear Roger, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us to other travelers. We are very happy to hear your beautiful comment on our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Responded April 02, 2018
Pan Pacific Hanoi
9.2
Exceptional
Shelly from United States
Couple
Pacific Club
Stayed 1 night in January 2017

Great hotel”

The Pan Pacific is a class act from top to bottom. We loved our room overlooking the lake on the 15th floor. Comfortable bed and pillows are number one concern, plus all the ingredients for a good night sleep. Hotel is beautiful and functional, and the staff is fantastic. Highly recommend.

Reviewed January 18, 2017

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8.0
Excellent
Nitesh from Hong Kong SAR, China
Family with young children
Studio Suite
Stayed 3 nights in December 2019

A little old but good value for money if you get access to their pacific club”

Hotel is a little old so rooms were just ok compared to other new hotels. But it was very good value for money for us as we found a good deal with Studio Suite that was spacious and gave us access to Pacific club. Pacific club offers a better separate breakfast option than usual buffet and also offers good refreshments in the evening including drinks. The staff at Pacific club was very helpful and professional. The location is average. On one hand it’s convenient as it’s located next to a tourist temple site, you can fake hop on-hop off bus from nearby and offers views of west lake from rooms. On the other hand, it’s right in Center of the City and we found it noisy at night inside rooms. Overall average experience but very good value for money if you get a good deal (including access to Pacific club).

Reviewed December 28, 2019

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Dear Nitesh, Thank you for taking the time share your feedback. It is most encouraging to learn that overall you found your stay value for money, and you appreciated our location, our Club privileges, especially our service. Should there be another opportunity to welcome you at Pan Pacific Hanoi, we hope to have the chance of showing our improved facilities to you firsthand. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Responded December 30, 2019
Pan Pacific Hanoi
9.0
Exceptional
Dinnaga from Ireland
Family with young children
Stayed 2 nights in February 2010

Visit to Hanoi”

Nice hotel, lovely staff and nice rooms. Food was good.
Location is not central but nice view of the lake. There was no emergency medicine like panadol.

We visited Hanoi on a family trip. The hotel in Hanoi was very good for our need. The price was good and extras are not overly expensive. Roof top loungue was good but too cold to sit outside. view was superb. Like to say it would be good to have some over the counter medicines. Staff was very warm and friendly. Nice child friendly hotel. Rooms were nice and big, we had two joinning rooms. Very comfortable visit and stay.

Reviewed February 24, 2010

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10.0
Exceptional
Faye from United Kingdom
Couple
Premier Room
Stayed 3 nights in December 2017

Great, full service hotel in good location ”

The Pan Pacific is ideally located outside of the hustle and bustle of Old Town but still easily accessible and with a great view of the lake. There is a good gym and pool and great buffet breakfast. We would happily stay here again.

Reviewed January 03, 2018

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Dear Faye, Thank you so much for this wonderful review! We are looking forward to having you with us soon again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Responded January 18, 2018
Pan Pacific Hanoi
10.0
Exceptional
Yamato from Japan
Business traveler
Stayed 5 nights in September 2012

Best luxury hotel in Hanoi.”

Beautiful view and friendly staff.

Located on the shore of the lake, the view from the higher floors are magnificent. Taking a stroll around the lake, you can find restaurants and cafes, although much more sparce and definitely quieter than the bustling streets of the old quarters. The hotel staff are bilingual in several languages, and very professional. Although priced higher than the average hotels in Hanoi, it is reasonable considering you get the best accomodation Hanoi has to offer.

Reviewed October 01, 2012

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8.3
Excellent
Steve from Australia
Couple
Stayed 3 nights in December 2010

Good clean modern hotel with great service.”

Pretty area & great staff service.
Executive lounge was lacking in breakfast choice ie better downstairs!

Overall our stay at the Sofitel was good however after a stay in a similar executive suite in the New World Ho Chi Minh city the Sofitel was a bit dissapointing. Given we had an executive package the executive lounge was dead & breakfast was by order and not buffet so you had a better choice downstairs. Overall despite being a bit out of the main part of Hanoi it was only a very cheap taxi ride and 5 minute down the road. Overall I would sum it up as a good clean hotel with modern rooms and reasonable value as an overall deal.

Reviewed December 09, 2010

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9.0
Exceptional
YOKE from Singapore
Couple
Stayed 4 nights in February 2013

Clean and great service !”

It is facing the West Lake.

The stay was pleasant and the staff were eager to help us to get around the Hanoi city. The concierge has many contacts about the good eating place and they have good given a couple of good recommenations. We had a room facing the lake and it was beautiful at night. There is a Panaroma lounge on the 20rh floor and do visit the place to have a good view of Hanoi. Just remember to go fo 2 reliable taxi companies; Taxi Group and Mai Linh recommended by the hotel as we hopped onto one private company cab and the meter jumped incredibly fast. Breakfast spread at the ground floor is better than the breakfast at the executive club. On the whole, this is a nice hotel to stay in.

Reviewed February 20, 2013

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9.0
Exceptional
phillip from Malaysia
Couple
Stayed 2 nights in June 2008

Fist night stay at Hanoi”

The service is very good. The receptionist is very polite to welcome guest. The hotel is very clean and view is very nice face the lake.
staff need to inprove their english because sometimes is we order the food the staff cannot understand what we said. The hotel management need to look into this.

The fist nite stay at hanoi is like dream come true. The hotel is very ni and my room is beyond my expactation. Very comfortable. The view also very nice face lake. the nite like very intersting because their a lot of motorbike tahn car. The price also acceptable if we know how to bagging. The trip to hanoi is unforgetable especially trip to Halong Bay. tHe most famous place at vietnam.

Reviewed November 02, 2008

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9.3
Exceptional
MARK from Australia
Couple
Stayed 3 nights in March 2012

Stylish Hotel with fantastic steff”

Excellent staff, great roof top bar, nice restaurants, pretty good location.

We stayed a total of 4 nights in this hotel in March for part of our honeymoon. The staff were absolutely amazing, extremely friendly and very helpful. Check in / check out was so quick as there are plenty of staff and there was always someone free to assist you througjout our stay. The roof top bar needs to be checked out for the fantastic views of the City, the downstairs bar was awesome too with free wifi and great cocktails and coffee! The location was pretty good too. The only negative was the first two nights our room was positoned close to the elevators so we could here some guest walking past late at night and early in the morning which woke us up. We advised staff and we were swiftly moved into another room on a higher floor well away from the elevator. A fantastic hotel which we would definitley stay in again if we returned to Hanoi!

Reviewed March 19, 2012

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9.0
Exceptional
Jonathan from Australia
Group
Stayed 3 nights in January 2014

great price, friendly staff, clean and safe hotel”

staff, service, cleanliness

value for money. the hotel is located along Ho Tay lake. it is about 5 minute taxi ride to the central area, Old Quarters. taxis are easy to get from the hotel. hotel staff was very friendly and professional; spoke english well. we felt very safe staying in the hotel.

Reviewed January 15, 2014

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8.0
Excellent
donald from United States
Couple
Stayed 2 nights in January 2013

Great business class, western style hotel”

Rooms, pool

right on tay ho lake, great views to lake. about thirty minute walk, or three dollar cab ride to old quarter. nice walk. breakfast is 21 dollars apiece! we didn't eat it. pool area pretty nice. rooms pretty quiet, but noise from busy street below is noticable. we enjoyed the hotel a great deal, it is what you would expect from a sofitel.

Reviewed January 22, 2013

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9.6
Exceptional
Betsy from United States
Couple
Deluxe Twin Room
Stayed 2 nights in September 2018

Excellent hotel”

We were very comfortable at Pan Pacific. It is within walking distance of HCM Mausoleum but a bit far from the old town.

Reviewed October 13, 2018

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Dear Betsy, Thank you for sharing your experience with us. We are happy to hear that you had a comfortable stay and recommend the hotel. We look forward to welcoming you back to the hotel. Sincerely, Richard Tan General Manager Pan Pacific Hanoi

Responded October 15, 2018
Pan Pacific Hanoi
9.0
Exceptional
Thomas from Australia
Couple
Stayed 3 nights in September 2012

fantastic view great location slow administration”

well situated, fantastic view over the lake to hanoi

this is the first time i have stayed in sofitel since its renovation. i chose this hotel as we were travelling with friends on their first time to hanoi. sofitel location is great for tourist stuff. it is on the edge of the cbd and you can walk to hcm mausoleum. truc bach lake next to the hotel is handy to run around or stop and people watch. our stay was good except for the incredibly long procedure to check in and check out. i don't blame the staff for this i blame the management for having a complicated/slow computer system. nearly 20 minutes to check in two rooms at 6pm at night (not a busy time). and checking out was about 15 minutes. otherwise great place and make sure you go to the rooftop bar for a night cap and some groovy music,

Reviewed September 23, 2012

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8.7
Excellent
MARCOS from Brazil
Solo traveler
Stayed 1 night in September 2012

Outstanding staff”

Nice and spacious room, beautiful location

The best experience while staying at Sofitel Plaza Hanoi was the interaction with all the staff. They made me feel very welcome and made all the efforts for a pleasant stay. Everything started at the reception desk, the team at the restaurant and at the bar at the rooftop with a beautiful view of Hanoi, to the last goodbye of the bellboy. Two thumbs up. The quality of the room, including Occitane amenities, was excellent, meeting the quality standards of a Sofitel. Perhaps they could leave some courtesy water bottles and fruits for the guest - this would be a handful gift for those arriving in stuffy Hanoi or after a day out.

Reviewed October 02, 2012

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9.0
Exceptional
Bill from Australia
Family with young children
Stayed 3 nights in April 2014

A very enjoyable stay. Friendly staffs. ”

Nice room, nice bed. Friendly staffs & Delicious Macarons.

A very enjoyable stay. Staffs are friendly and helpful. Very nice room with fantastic view of the lake. The evening performance by the musicians (piano/violin/flute) at the casual dining/bar in the hotel foyer was top notch. Nice cocktails and delicious Macarons - we pick up a package of macaron everyday on our way back to the room after a day out. Will definitely be back at the Sofitel the next time I’m in Hanoi. Note on Taxi : From Airport to the old quarter area, the taxi fare can be fixed at 350,000 or 370,000 - depending on the car type. It’s best to confirm the fare with the driver first. Go by the meter will cost more. In general, taxi fare around the city is very reasonable.

Reviewed May 07, 2014

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