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"The hotel is pretty nice, staff are accommodating, and the r..."
January 8, 2018
Free Wi-Fi in all rooms!
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|Value for money||8.1|
|Distance to city center||1.5 Km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||5.2 km|
"Beautiful hotel with great swimmingpool."
November 20, 2018
"Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop."
January 2, 2019
"Overall it is a pleasant stay"
January 12, 2019
"First class service for a great price"
July 21, 2018
Ideally located by the beautiful West Lake, Pan Pacific Hanoi is a short stroll away from Trấn Quốc Pagoda, the oldest Buddhist temple in Hanoi, and a short walking distance to the city center.
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake, and the Red River. The property also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travelers.
Savor a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at the Chinese restaurant. The lobby bar also provides a relaxing ambience for guests to unwind after a long day.
With 12 versatile meeting spaces, including a pillar-less ballroom that can host up to 450 guests, Pan Pacific Hanoi is the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness center, and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
"Staff were very friendly and they even arranged an extra bed..."
May 1, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
Pan Pacific Hanoi
Tay Ho District
Dong Da District
Tay Ho District
Ba Dinh District
Show reviews that mention
Great club room and facilities ”
While the club room was small and slightly dated (furniture, carpet, and TV), the modern and newly renovated bathroom with great amenities and extremely comfortable bed made up for it. The staff on the club floor were amazing - super friendly and helpful. The breakfast was fantastic (made upon order) and the evening cocktails with buffet bites (sufficient as dinner) was worth the price we paid. Other benefits like two pieces of complimentary laundry per day and private check-in and check-out made the stay super comfortable. Do take note the hotel is not in the old quarter, it's closer to Westlake, however, it's a mere 5 minutes cab ride away.
Dear Prasana, Thank you for your great review. We are very happy to hear your compliments about the friendliness and assistance of our staff. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Lounge service was great. They greeted me by name, even suggested honey for my bad throat and cough. But hotel needs some modern revamp. No bedside in-plugs for charging. Bathroom towels had a faint cigarette smell. A/C is Central and can't be controlled.
Dear Claris, Thank you so much for taking your time to share your comments regarding your stay at the Pan Pacific Hanoi. It is most encouraging to learn that you have enjoyed our service provided by our Club Lounge staff. I am however very sorry that your room experience was less than perfect, please allow me to express my sincerest apologize. However, may we take this opportunity to inform you that we are currently in process of completing renovation of some of our guestrooms and facilities. Should there be another opportunity to welcome you at Pan Pacific Hanoi, we hope to have the chance of showing our improved facilities to you firsthand. In the meantime, please feel free to contact me if I can be of any further assistance! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Worth a visit !”
Yes, it's a few kilometres away from the old quarter and Hoan Kiem lake but it's certainly made up for by the excellent service and overall ambience of the hotel, While not the most modern given it's age, the club room we had was spacious, clean and comfortable. All amenities you would require are well provided for and the club lounge staff are very helpful. Breakfast in the hotel offers a large buffet spread and the quality is reasonably good. Gym is sufficiently equipped and open 24 hrs while steam and sauna rooms are clean and well maintained. It is crowded in the morning as I guess the hotel offers memberships as well. There is an indoor lap pool which caters more for adults than young children. Overall our stay was very enjoyable thanks to the warmth of the staff which made our visit during the TET holidays memorable.
Good Hotel and Great Staff but hotel is getting old”
The hotel has great staff onboard and definitely have a very comfortable bed. However, everything in the hotel is getting really old and run down with a bit of mouldy smell and dirty spots here and there. Even the basin tap is mouldy. Definitely require a refurbishment/overhaul soon.
Dear WenJie, Thank you so much for taking the time to share about your stay at Pan Pacific Hanoi. We are glad to read that you had good comments on our hotel and the staff. Having also noted your constructive comments regarding the age of the hotel, we would like to reassure you that we have many plans in place in order to upgrade many of our facilities in the near future. If you would consider staying with us on your next visit, we would be delighted to show you the progress. Please accept our apologies for not reaching your expectations. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Fabulous hotel in an excellent location
Dear David, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Fabulous hotel in an excellent location only surpassed by the staff who were the best I have encountered anywhere in the world - The Club Lounge staff were magnificent
Dear David, Thank you for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We are glad to hear your nice comments about the hotel as well as the services from our staff particularly the staff at our Club Lounge. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
I recommend this hotel who want to trevel in Hanoi The hotel was super clean and staff was so nice :) But, there are no good restaurant around the hotel. If you want to eat out, you can go to west lake
Dear Seo, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Pan pacific hotel Hanoi ”
Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop. Only downside is the neighborhood has little to offer within walking distance but a short cab ride to great sights and shopping/restaurants.
Dear Brian, We are delighted to read of your feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Nice ambience & great service but Hotel staff had difficulty to understand English”
The hote was ok but 1 thing I do not like is the hotel charged us the security deposit and held until now is still not yet release to me. I have settled all the bills before leaving the hotel and prepaid Agoda before check in. I have returned to KL on 25th Dec 2018 until today the Vietnamese Dong 8,000,000.00 is still held by Pan Pacific Hanoi. I have never owe the hotel money and why should the hotel held the security deposit for so many days? This is unfair to the hotel guest. Kindly get the hotel refund me my money. Thank you.
Vacation in Hanoi.”
Hotel location is not at downtown of the city but close to the famous lake and temple. All the room and facilities is fine as a 5 star hotel. The only matter was concierge provided inaccurate information about things around hotel to us but we consider it's still acceptable. It takes around 15 mins, 65 VND, when you call Grab Taxi from hotel to Old Quarter. Do not forget to try rooftop bar of the hotel, it's one of the most famous rooftop in Hanoi due to it beautiful lake view!
very good business hotel with nice rooftop bar”
We stayed in the hotel for business reasons. Beautiful hotel with great swimmingpool. Excellent service, very professional staff. The hotel has a nice rooftop bar with great view over the lake. Room was large, bed very comfortable.
Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.
Dear Jeremiah, This feels to energizing to receive such positive comments! I am very pleased to read that you truly enjoyed your experience at our Pacific Hanoi. We look forward to welcoming you back soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
When you tell your guest you would call back, YOU CALL BACK!”
I called the hotel to check about confusing charge on my credit card after check out. First staff had no clue. Second staff was front office supervisor also had to check and said will call me back. Guess what, he never did. I have to called them back 3 times until I get a simple answer. And they said my name wrong even though I give it to them each time I called, mind you it a Vietnamese name, not some rocket science object. When you work in hospitality, details DO matter. I’ved stayed at this hotel a few times, recommended it for others when they go on business trip in HN as well. Guess this would be the last time I speak of it. Service level is unacceptable for an international 5* hotel.
Dear Hien, May I first of all thank you very much for your great support and confidence you have placed in our hotel. Words cannot say enough how much we appreciate your loyalty. I am however very sorry to learn about the shortfalls in the service you have experienced recently, and indeed it is of great concern for us as this definitely does not reflect the quality of service our guests are usually accustomed. On behalf of the hotel management, please allow me to express my sincere apologies. You may count on our commitment to provide the best in service and facilities to our guest. I hope this incident will not alter your trust in our hotel and you grant us a renewed opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
John and Nina from the US and Ha Noi”
We always experience excellent service and facilities at this hotel and choose it for our 'staycation' every year during the New Year. We were impressed by the exit discussion on checkout at the lounge, which led to an opportunity to make some small suggestions to the staff related to the layout of the rooms. Ms. Hieu and Ms. Khuyen were open and interested in our ideas. They were only two of a fine staff team that went out of their way to make our stay special and smooth. We love the indoor pool in the winter and the lake view in place of our ususal home view of cement buildings all around us. This is a perfect getaway venue for us, as it has been for more than 20 years.
Dear Nina, We are delighted to read your wonderful comments about Pan Pacific Hanoi. Thank you for always choosing to stay with us as your "staycation" and even more for praising the service and facilities that you experienced here. We now look forward to your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
6 star service ”
The club lounge food are good, many variety n they continue to replenish new n hot food. The staff Service are excellent , give a 6star to them..
Dear Mark, I am delighted to learn that you have thoroughly enjoyed your stay with us. Thank you so much for giving our Associates a shout-out. I will definitely share your words with them. We are looking forward to welcoming you again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Excellent business stay”
The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.
Dear Roger, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us to other travelers. We are very happy to hear your beautiful comment on our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Nice hotel, good facilities”
The hotel is pretty nice, staff are accommodating, and the rooms are clean and well kept. The rooms with a lake view have a really nice view. There is a rooftop bar which also has a great view. Didn't use the pool but it looked fine. It's enclosed. The location is a bit out of the city center but not that far. Feels more relaxed away from the noise of the old town. My only complaint is that the beds were too hard. They had a pretty decent mattress topper on top of a hard bed, so it didn't do much to make the beds more comfortable.
Dear Elana, Thank you very much for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We are pleased to hear that except the beds that were too hard for you, you appreciated our hotel cleanliness, the beautiful view and the friendly staff. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Awesome hotel at Hanoi ”
Nice service of front office (Ms.Van) .... helped us when check in time .... very awesome hotel with Lake view !!! Breakfast was awesome ... variety of choice ... sure will come back when travel to Hanoi in future ... ❤️👍🏻
Dear Chee, Thank you so much for taking the time to share your experience at our Pan Pacific Hanoi with other travelers! We are delighted to read that you highly appreciated the assistance of our staff and you enjoyed our location and the variety of our breakfast. Certainly, we will share your kind comments with Ms. Van and the front office team. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Marc Emmanuel General Manager Pan Pacific Hanoi
From the point we checked in to the point when we left, the experience the staff provided was excellent! The facilities are fantastic and location is within walking distance or a short taxi ride to the old quarter
Dear Hailstone, Thank you for taking the time to review your stay with us. I am very happy to hear that you had a great experience with us and you enjoyed the excellent services from our staff. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Value for money, great breakfast, good facilities and spa ”
Location is good and just 10 min taxi/uber from old quarter (around usd $1-2) for each ride. Very new and clean hotel overseeing the west lake. Great breakfast with both Japanese and western food available. The bar on the top floor has a very nice view. The staff are very polite and friendly. However, more training for staff would be better as it is quite difficult to communicate with them. I requested for extra towels at 11:30pm but the towels did not come; to my surprise, the staff rang my bell at 6:15am the next morning to give me the towels while I was still sleeping. The design of the bath tub is defective; the sliding door only closes half way so it is easy to splash water and there is a leakage of the bath tub. It is also strange that their housekeeping enters your room more than once a day. We noticed that they cleaned our room in the morning but came in the afternoon again as certain stuff in our room were moved. This made me feel insecure. Overall great stay though