Great club room and facilities ”

While the club room was small and slightly dated (furniture, carpet, and TV), the modern and newly renovated bathroom with great amenities and extremely comfortable bed made up for it. The staff on the club floor were amazing - super friendly and helpful. The breakfast was fantastic (made upon order) and the evening cocktails with buffet bites (sufficient as dinner) was worth the price we paid. Other benefits like two pieces of complimentary laundry per day and private check-in and check-out made the stay super comfortable. Do take note the hotel is not in the old quarter, it's closer to Westlake, however, it's a mere 5 minutes cab ride away.

Average”

Lounge service was great. They greeted me by name, even suggested honey for my bad throat and cough. But hotel needs some modern revamp. No bedside in-plugs for charging. Bathroom towels had a faint cigarette smell. A/C is Central and can't be controlled.

Worth a visit !”

Yes, it's a few kilometres away from the old quarter and Hoan Kiem lake but it's certainly made up for by the excellent service and overall ambience of the hotel, While not the most modern given it's age, the club room we had was spacious, clean and comfortable. All amenities you would require are well provided for and the club lounge staff are very helpful. Breakfast in the hotel offers a large buffet spread and the quality is reasonably good. Gym is sufficiently equipped and open 24 hrs while steam and sauna rooms are clean and well maintained. It is crowded in the morning as I guess the hotel offers memberships as well. There is an indoor lap pool which caters more for adults than young children. Overall our stay was very enjoyable thanks to the warmth of the staff which made our visit during the TET holidays memorable.

Good Hotel and Great Staff but hotel is getting old”

The hotel has great staff onboard and definitely have a very comfortable bed. However, everything in the hotel is getting really old and run down with a bit of mouldy smell and dirty spots here and there. Even the basin tap is mouldy. Definitely require a refurbishment/overhaul soon.

Exceptional”

Fabulous hotel in an excellent location

Exceptional”

Fabulous hotel in an excellent location only surpassed by the staff who were the best I have encountered anywhere in the world - The Club Lounge staff were magnificent

Excellent”

I recommend this hotel who want to trevel in Hanoi The hotel was super clean and staff was so nice :) But, there are no good restaurant around the hotel. If you want to eat out, you can go to west lake

Pan pacific hotel Hanoi ”

Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop. Only downside is the neighborhood has little to offer within walking distance but a short cab ride to great sights and shopping/restaurants.

Nice ambience & great service but Hotel staff had difficulty to understand English”

The hote was ok but 1 thing I do not like is the hotel charged us the security deposit and held until now is still not yet release to me. I have settled all the bills before leaving the hotel and prepaid Agoda before check in. I have returned to KL on 25th Dec 2018 until today the Vietnamese Dong 8,000,000.00 is still held by Pan Pacific Hanoi. I have never owe the hotel money and why should the hotel held the security deposit for so many days? This is unfair to the hotel guest. Kindly get the hotel refund me my money. Thank you.

Vacation in Hanoi.”

Hotel location is not at downtown of the city but close to the famous lake and temple. All the room and facilities is fine as a 5 star hotel. The only matter was concierge provided inaccurate information about things around hotel to us but we consider it's still acceptable. It takes around 15 mins, 65 VND, when you call Grab Taxi from hotel to Old Quarter. Do not forget to try rooftop bar of the hotel, it's one of the most famous rooftop in Hanoi due to it beautiful lake view!

very good business hotel with nice rooftop bar”

We stayed in the hotel for business reasons. Beautiful hotel with great swimmingpool. Excellent service, very professional staff. The hotel has a nice rooftop bar with great view over the lake. Room was large, bed very comfortable.

Back again!”

Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.

When you tell your guest you would call back, YOU CALL BACK!”

I called the hotel to check about confusing charge on my credit card after check out. First staff had no clue. Second staff was front office supervisor also had to check and said will call me back. Guess what, he never did. I have to called them back 3 times until I get a simple answer. And they said my name wrong even though I give it to them each time I called, mind you it a Vietnamese name, not some rocket science object. When you work in hospitality, details DO matter. I’ved stayed at this hotel a few times, recommended it for others when they go on business trip in HN as well. Guess this would be the last time I speak of it. Service level is unacceptable for an international 5* hotel.

John and Nina from the US and Ha Noi”

We always experience excellent service and facilities at this hotel and choose it for our 'staycation' every year during the New Year. We were impressed by the exit discussion on checkout at the lounge, which led to an opportunity to make some small suggestions to the staff related to the layout of the rooms. Ms. Hieu and Ms. Khuyen were open and interested in our ideas. They were only two of a fine staff team that went out of their way to make our stay special and smooth. We love the indoor pool in the winter and the lake view in place of our ususal home view of cement buildings all around us. This is a perfect getaway venue for us, as it has been for more than 20 years.

6 star service ”

The club lounge food are good, many variety n they continue to replenish new n hot food. The staff Service are excellent , give a 6star to them..

Excellent business stay”

The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.

Nice hotel, good facilities”

The hotel is pretty nice, staff are accommodating, and the rooms are clean and well kept. The rooms with a lake view have a really nice view. There is a rooftop bar which also has a great view. Didn't use the pool but it looked fine. It's enclosed. The location is a bit out of the city center but not that far. Feels more relaxed away from the noise of the old town. My only complaint is that the beds were too hard. They had a pretty decent mattress topper on top of a hard bed, so it didn't do much to make the beds more comfortable.

Awesome hotel at Hanoi ”

Nice service of front office (Ms.Van) .... helped us when check in time .... very awesome hotel with Lake view !!! Breakfast was awesome ... variety of choice ... sure will come back when travel to Hanoi in future ... ❤️👍🏻

Great Experience!”

From the point we checked in to the point when we left, the experience the staff provided was excellent! The facilities are fantastic and location is within walking distance or a short taxi ride to the old quarter

Value for money, great breakfast, good facilities and spa ”

Location is good and just 10 min taxi/uber from old quarter (around usd $1-2) for each ride. Very new and clean hotel overseeing the west lake. Great breakfast with both Japanese and western food available. The bar on the top floor has a very nice view. The staff are very polite and friendly. However, more training for staff would be better as it is quite difficult to communicate with them. I requested for extra towels at 11:30pm but the towels did not come; to my surprise, the staff rang my bell at 6:15am the next morning to give me the towels while I was still sleeping. The design of the bath tub is defective; the sliding door only closes half way so it is easy to splash water and there is a leakage of the bath tub. It is also strange that their housekeeping enters your room more than once a day. We noticed that they cleaned our room in the morning but came in the afternoon again as certain stuff in our room were moved. This made me feel insecure. Overall great stay though