5-star service”

The most impressive thing about Pan Pacific Hotel Group has always been its warm hospitality and Pan Pacific Hanoi is no different. A couple of hiccups happened during our stay but what won us over, is consistently the staff’s swift action to rectify the problems. Their zeal to go the extra mile for the guests is the winning factor that sets them apart from other 5-star hotels. Even though the building is a little old, location is great, view from our room overlooking the lake is gorgeous and the staff is always attentive to your needs - the latter being the most important, in my opinion. We are sure to return. Thank you Pan Pacific Hanoi for having such warmth and generosity in spirit. Well done!

The saving grace of Hanoi”

My best friend and I traveled to Hanoi together in Mar'18. It was spring so the weather was cool, at around 18-20deg at night. We thoroughly enjoyed our stay at the Pan Pacific, and even joked that it is a 'heaven' compared to the dirty, chaotic streets of Hanoi. The staff there speak moderately good english, but it is much better compared to the locals or taxi/rickshaw drivers which speak virtually 0. Breakfast selection could be better, but I would give it a 6.5/10 because of ambiance and taste. Toiletry amenities are of good size and quality. Upon check-in they try to up-sell you 'Club' privileges, which is a little overpriced if you ask me at around USD$184 extra for 3 nights, which include all day juice, evening canapes & tea time snacks (but then again Club is always overpriced, so to each its own). Concierge was very helpful with booking Grabs and advising on places to visit. But do not take their recommendations for food, it is v expensive. Overall we had a fantastic time 8/10.

Nice ambience & great service but Hotel staff had difficulty to understand English”

The hote was ok but 1 thing I do not like is the hotel charged us the security deposit and held until now is still not yet release to me. I have settled all the bills before leaving the hotel and prepaid Agoda before check in. I have returned to KL on 25th Dec 2018 until today the Vietnamese Dong 8,000,000.00 is still held by Pan Pacific Hanoi. I have never owe the hotel money and why should the hotel held the security deposit for so many days? This is unfair to the hotel guest. Kindly get the hotel refund me my money. Thank you.

Back again!”

Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.

Excellent business stay”

The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.

Great hotel”

The Pan Pacific is a class act from top to bottom. We loved our room overlooking the lake on the 15th floor. Comfortable bed and pillows are number one concern, plus all the ingredients for a good night sleep. Hotel is beautiful and functional, and the staff is fantastic. Highly recommend.

A little old but good value for money if you get access to their pacific club”

Hotel is a little old so rooms were just ok compared to other new hotels. But it was very good value for money for us as we found a good deal with Studio Suite that was spacious and gave us access to Pacific club. Pacific club offers a better separate breakfast option than usual buffet and also offers good refreshments in the evening including drinks. The staff at Pacific club was very helpful and professional. The location is average. On one hand it’s convenient as it’s located next to a tourist temple site, you can fake hop on-hop off bus from nearby and offers views of west lake from rooms. On the other hand, it’s right in Center of the City and we found it noisy at night inside rooms. Overall average experience but very good value for money if you get a good deal (including access to Pacific club).

Visit to Hanoi”

We visited Hanoi on a family trip. The hotel in Hanoi was very good for our need. The price was good and extras are not overly expensive. Roof top loungue was good but too cold to sit outside. view was superb. Like to say it would be good to have some over the counter medicines. Staff was very warm and friendly. Nice child friendly hotel. Rooms were nice and big, we had two joinning rooms. Very comfortable visit and stay.

Great, full service hotel in good location ”

The Pan Pacific is ideally located outside of the hustle and bustle of Old Town but still easily accessible and with a great view of the lake. There is a good gym and pool and great buffet breakfast. We would happily stay here again.

Best luxury hotel in Hanoi.”

Located on the shore of the lake, the view from the higher floors are magnificent. Taking a stroll around the lake, you can find restaurants and cafes, although much more sparce and definitely quieter than the bustling streets of the old quarters. The hotel staff are bilingual in several languages, and very professional. Although priced higher than the average hotels in Hanoi, it is reasonable considering you get the best accomodation Hanoi has to offer.

Good clean modern hotel with great service.”

Overall our stay at the Sofitel was good however after a stay in a similar executive suite in the New World Ho Chi Minh city the Sofitel was a bit dissapointing. Given we had an executive package the executive lounge was dead & breakfast was by order and not buffet so you had a better choice downstairs. Overall despite being a bit out of the main part of Hanoi it was only a very cheap taxi ride and 5 minute down the road. Overall I would sum it up as a good clean hotel with modern rooms and reasonable value as an overall deal.

Clean and great service !”

The stay was pleasant and the staff were eager to help us to get around the Hanoi city. The concierge has many contacts about the good eating place and they have good given a couple of good recommenations. We had a room facing the lake and it was beautiful at night. There is a Panaroma lounge on the 20rh floor and do visit the place to have a good view of Hanoi. Just remember to go fo 2 reliable taxi companies; Taxi Group and Mai Linh recommended by the hotel as we hopped onto one private company cab and the meter jumped incredibly fast. Breakfast spread at the ground floor is better than the breakfast at the executive club. On the whole, this is a nice hotel to stay in.

Fist night stay at Hanoi”

The fist nite stay at hanoi is like dream come true. The hotel is very ni and my room is beyond my expactation. Very comfortable. The view also very nice face lake. the nite like very intersting because their a lot of motorbike tahn car. The price also acceptable if we know how to bagging. The trip to hanoi is unforgetable especially trip to Halong Bay. tHe most famous place at vietnam.

Stylish Hotel with fantastic steff”

We stayed a total of 4 nights in this hotel in March for part of our honeymoon. The staff were absolutely amazing, extremely friendly and very helpful. Check in / check out was so quick as there are plenty of staff and there was always someone free to assist you througjout our stay. The roof top bar needs to be checked out for the fantastic views of the City, the downstairs bar was awesome too with free wifi and great cocktails and coffee! The location was pretty good too. The only negative was the first two nights our room was positoned close to the elevators so we could here some guest walking past late at night and early in the morning which woke us up. We advised staff and we were swiftly moved into another room on a higher floor well away from the elevator. A fantastic hotel which we would definitley stay in again if we returned to Hanoi!

great price, friendly staff, clean and safe hotel”

value for money. the hotel is located along Ho Tay lake. it is about 5 minute taxi ride to the central area, Old Quarters. taxis are easy to get from the hotel. hotel staff was very friendly and professional; spoke english well. we felt very safe staying in the hotel.

Great business class, western style hotel”

right on tay ho lake, great views to lake. about thirty minute walk, or three dollar cab ride to old quarter. nice walk. breakfast is 21 dollars apiece! we didn't eat it. pool area pretty nice. rooms pretty quiet, but noise from busy street below is noticable. we enjoyed the hotel a great deal, it is what you would expect from a sofitel.

Excellent hotel”

We were very comfortable at Pan Pacific. It is within walking distance of HCM Mausoleum but a bit far from the old town.

fantastic view great location slow administration”

this is the first time i have stayed in sofitel since its renovation. i chose this hotel as we were travelling with friends on their first time to hanoi. sofitel location is great for tourist stuff. it is on the edge of the cbd and you can walk to hcm mausoleum. truc bach lake next to the hotel is handy to run around or stop and people watch. our stay was good except for the incredibly long procedure to check in and check out. i don't blame the staff for this i blame the management for having a complicated/slow computer system. nearly 20 minutes to check in two rooms at 6pm at night (not a busy time). and checking out was about 15 minutes. otherwise great place and make sure you go to the rooftop bar for a night cap and some groovy music,

Outstanding staff”

The best experience while staying at Sofitel Plaza Hanoi was the interaction with all the staff. They made me feel very welcome and made all the efforts for a pleasant stay. Everything started at the reception desk, the team at the restaurant and at the bar at the rooftop with a beautiful view of Hanoi, to the last goodbye of the bellboy. Two thumbs up. The quality of the room, including Occitane amenities, was excellent, meeting the quality standards of a Sofitel. Perhaps they could leave some courtesy water bottles and fruits for the guest - this would be a handful gift for those arriving in stuffy Hanoi or after a day out.

A very enjoyable stay. Friendly staffs. ”

A very enjoyable stay. Staffs are friendly and helpful. Very nice room with fantastic view of the lake. The evening performance by the musicians (piano/violin/flute) at the casual dining/bar in the hotel foyer was top notch. Nice cocktails and delicious Macarons - we pick up a package of macaron everyday on our way back to the room after a day out. Will definitely be back at the Sofitel the next time I’m in Hanoi. Note on Taxi : From Airport to the old quarter area, the taxi fare can be fixed at 350,000 or 370,000 - depending on the car type. It’s best to confirm the fare with the driver first. Go by the meter will cost more. In general, taxi fare around the city is very reasonable.