Pan Pacific Hanoi
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Pan Pacific Hanoi

1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam,
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Deluxe Double Room - Bed Pan Pacific Hanoi
Deluxe Double Room - Bed
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    Interior view Pan Pacific Hanoi
    Luxury Double or Twin Room - Lunar New Year Promotion Pan Pacific Hanoi
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    Pan Pacific Hanoi Reviews

    8.4
    Excellent
    /10
    (1244 reviews)See what guests said
    8.4
    Excellent

    "The hotel is pretty nice, staff are accommodating, and the r..."

    Elana

    -

    January 8, 2018

    8.8
    Excellent cleanliness
    Recommended by 88% of guests

    Things you’ll love about Pan Pacific Hanoi

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.2
    See map
    Excellent location - 1.05 kilometers from city center
    Popular
    Nearby
  • West Lake330 m
  • Ho Chi Minh Mausoleum1.52 km
  • One Pillar Pagoda1.69 km
  • Old Quarter1.92 km
  • Vietnam Fine Arts Museum2.14 km
  • Temple of Literature2.33 km
  • St. Joseph's Cathedral (Nha Tho Lon)2.51 km
  • Hoan Kiem Lake2.63 km
  • Hoa Lo Prison2.76 km
  • Vietnam Museum of Ethnology4.31 km
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    Value for money8.1
    Distance to city center1.5 Km
    Location rating8.2
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport5.2 km
    Property overview

    Ideally located by the beautiful West Lake, Pan Pacific Hanoi is a short stroll away from Trấn Quốc Pagoda, the oldest Buddhist temple in Hanoi, and a short walking distance to the city center.

    Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake, and the Red River. The property also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travelers.

    Savor a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at the Chinese restaurant. The lobby bar also provides a relaxing ambience for guests to unwind after a long day.

    With 12 versatile meeting spaces, including a pillar-less ballroom that can host up to 450 guests, Pan Pacific Hanoi is the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness center, and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.

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    Rooms available at Pan Pacific Hanoi

    8.5
    Excellent
    Room comfort & quality
    Pacific Club
    Pacific Club
    ...
    • Room size: 35 m²/377 ft²
    • Partial lake view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    1 Bedroom Premier Apartment
    1 Bedroom Premier Apartment
    ...
    • Room size: 60 m²/646 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Studio Suite
    Studio Suite
    ...
    • Room size: 40 m²/431 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Two-Bedroom Executive Serviced Suite
    Two-Bedroom Executive Serviced Suite
    ...
    • Room size: 90 m²/969 ft²
    • Shower and bathtub
    Enter dates to see prices
    Two-Bedroom Premier Serviced Suite
    Two-Bedroom Premier Serviced Suite
    ...
    • Room size: 90 m²/969 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 35 m²/377 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Luxury Room Club Sofitel
    Luxury Room Club Sofitel
    ...
    • Room size: 35 m²/377 ft²
    • Separate shower/bathtub
    Enter dates to see prices
    Luxury Twin room
    Luxury Twin room
    ...
    • Room size: 35 m²/377 ft²
    Enter dates to see prices
    Have a question for Pan Pacific Hanoi?

    What people love about Pan Pacific Hanoi

    • 9.2
      Exceptional

      "Beautiful hotel with great swimmingpool."

      George

      |

      November 20, 2018

    • 9.6
      Exceptional
      Staff 

      "Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop."

      Brian

      |

      January 2, 2019

    • 7.6
      Very good

      "Overall it is a pleasant stay"

      chee S.

      |

      January 12, 2019

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    More about Pan Pacific Hanoi

    More about Pan Pacific Hanoi

    9.2
    Exceptional

    "First class service for a great price"

    Charles

    |

    July 21, 2018

    Read more reviews

    What they offer

    9.2
    Exceptional

    "Staff were very friendly and they even arranged an extra bed..."

    MADHAN B.

    |

    May 1, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Banh Trang Trang Bang
    250 m Vietnamese
    La Cooperative
    260 m Vietnamese
    Cat Bar
    490 m Vietnamese
    American cuisine
    American cuisine
    Purple Cherry Restaurant
    1.3 km American, Asian, European
    Vine Restaurant & Wine Bar
    1.5 km American, European, Pizza
    Linguini Fini
    1.5 km American, European, Italian
    Asian cuisine
    Asian cuisine
    Brasserie Westlake
    10 m Asian, European, French
    Ming Restaurant
    10 m Asian, Chinese
    Banh tom Ho Tay
    10 m Asian, Vietnamese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Pan Pacific Hanoi from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1244)Booking.com Reviews (603)
    8.4
    /
    10
    Cleanliness8.8
    Facilities8.5
    Location8.2
    Room comfort and quality8.5
    Service8.6
    Value for money8.1
    All languages
    All guests (1244)
    All room types

    Show reviews that mention 

    Showing 914 verified guest comments
    12345
    9.2
    Exceptional
    Prasana from Singapore
    Group
    Pacific Club
    Stayed 3 nights in April 2019

    Great club room and facilities ”

    While the club room was small and slightly dated (furniture, carpet, and TV), the modern and newly renovated bathroom with great amenities and extremely comfortable bed made up for it. The staff on the club floor were amazing - super friendly and helpful. The breakfast was fantastic (made upon order) and the evening cocktails with buffet bites (sufficient as dinner) was worth the price we paid. Other benefits like two pieces of complimentary laundry per day and private check-in and check-out made the stay super comfortable. Do take note the hotel is not in the old quarter, it's closer to Westlake, however, it's a mere 5 minutes cab ride away.

    Reviewed May 11, 2019

    Dear Prasana, Thank you for your great review. We are very happy to hear your compliments about the friendliness and assistance of our staff. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded May 23, 2019
    Pan Pacific Hanoi
    8.0
    Excellent
    Claris from Singapore
    Business traveler
    Studio Suite
    Stayed 3 nights in April 2019

    Average”

    Lounge service was great. They greeted me by name, even suggested honey for my bad throat and cough. But hotel needs some modern revamp. No bedside in-plugs for charging. Bathroom towels had a faint cigarette smell. A/C is Central and can't be controlled.

    Reviewed April 27, 2019

    Dear Claris, Thank you so much for taking your time to share your comments regarding your stay at the Pan Pacific Hanoi. It is most encouraging to learn that you have enjoyed our service provided by our Club Lounge staff. I am however very sorry that your room experience was less than perfect, please allow me to express my sincerest apologize. However, may we take this opportunity to inform you that we are currently in process of completing renovation of some of our guestrooms and facilities. Should there be another opportunity to welcome you at Pan Pacific Hanoi, we hope to have the chance of showing our improved facilities to you firsthand. In the meantime, please feel free to contact me if I can be of any further assistance! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded April 30, 2019
    Pan Pacific Hanoi
    8.4
    Excellent
    philip from Thailand
    Family with young children
    Pacific Club
    Stayed 4 nights in February 2019

    Worth a visit !”

    Yes, it's a few kilometres away from the old quarter and Hoan Kiem lake but it's certainly made up for by the excellent service and overall ambience of the hotel, While not the most modern given it's age, the club room we had was spacious, clean and comfortable. All amenities you would require are well provided for and the club lounge staff are very helpful. Breakfast in the hotel offers a large buffet spread and the quality is reasonably good. Gym is sufficiently equipped and open 24 hrs while steam and sauna rooms are clean and well maintained. It is crowded in the morning as I guess the hotel offers memberships as well. There is an indoor lap pool which caters more for adults than young children. Overall our stay was very enjoyable thanks to the warmth of the staff which made our visit during the TET holidays memorable.

    Reviewed March 05, 2019
    7.6
    Very good
    WenJie from Singapore
    Couple
    Deluxe Double Room
    Stayed 1 night in May 2019

    Good Hotel and Great Staff but hotel is getting old”

    The hotel has great staff onboard and definitely have a very comfortable bed. However, everything in the hotel is getting really old and run down with a bit of mouldy smell and dirty spots here and there. Even the basin tap is mouldy. Definitely require a refurbishment/overhaul soon.

    Reviewed May 04, 2019

    Dear WenJie, Thank you so much for taking the time to share about your stay at Pan Pacific Hanoi. We are glad to read that you had good comments on our hotel and the staff. Having also noted your constructive comments regarding the age of the hotel, we would like to reassure you that we have many plans in place in order to upgrade many of our facilities in the near future. If you would consider staying with us on your next visit, we would be delighted to show you the progress. Please accept our apologies for not reaching your expectations. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded May 23, 2019
    Pan Pacific Hanoi
    10.0
    Exceptional
    David from United Kingdom
    Couple
    Pacific Club
    Stayed 1 night in May 2019

    Exceptional”

    Fabulous hotel in an excellent location

    Reviewed May 16, 2019

    Dear David, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded May 23, 2019
    Pan Pacific Hanoi
    10.0
    Exceptional
    David from United Kingdom
    Couple
    Pacific Club
    Stayed 2 nights in May 2019

    Exceptional”

    Fabulous hotel in an excellent location only surpassed by the staff who were the best I have encountered anywhere in the world - The Club Lounge staff were magnificent

    Reviewed May 16, 2019

    Dear David, Thank you for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We are glad to hear your nice comments about the hotel as well as the services from our staff particularly the staff at our Club Lounge. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded May 23, 2019
    Pan Pacific Hanoi
    8.8
    Excellent
    Seo from South Korea
    Solo traveler
    Premier Room
    Stayed 2 nights in February 2019

    Excellent”

    I recommend this hotel who want to trevel in Hanoi The hotel was super clean and staff was so nice :) But, there are no good restaurant around the hotel. If you want to eat out, you can go to west lake

    Reviewed February 17, 2019

    Dear Seo, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded March 01, 2019
    Pan Pacific Hanoi
    9.6
    Exceptional
    Brian from United States
    Solo traveler
    Deluxe Double Room
    Stayed 4 nights in December 2018

    Pan pacific hotel Hanoi ”

    Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop. Only downside is the neighborhood has little to offer within walking distance but a short cab ride to great sights and shopping/restaurants.

    Reviewed January 02, 2019

    Dear Brian, We are delighted to read of your feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded January 28, 2019
    Pan Pacific Hanoi
    8.4
    Excellent
    Kreetha from Thailand
    Couple
    Deluxe Double Room
    Stayed 2 nights in November 2018

    Vacation in Hanoi.”

    Hotel location is not at downtown of the city but close to the famous lake and temple. All the room and facilities is fine as a 5 star hotel. The only matter was concierge provided inaccurate information about things around hotel to us but we consider it's still acceptable. It takes around 15 mins, 65 VND, when you call Grab Taxi from hotel to Old Quarter. Do not forget to try rooftop bar of the hotel, it's one of the most famous rooftop in Hanoi due to it beautiful lake view!

    Reviewed November 27, 2018
    9.2
    Exceptional
    George from Netherlands
    Business traveler
    Deluxe Double Room
    Stayed 4 nights in November 2018

    very good business hotel with nice rooftop bar”

    We stayed in the hotel for business reasons. Beautiful hotel with great swimmingpool. Excellent service, very professional staff. The hotel has a nice rooftop bar with great view over the lake. Room was large, bed very comfortable.

    Reviewed November 20, 2018
    10.0
    Exceptional
    Jeremiah from Singapore
    Business traveler
    Deluxe Double Room
    Stayed 1 night in July 2018

    Back again!”

    Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.

    Reviewed July 26, 2018

    Dear Jeremiah, This feels to energizing to receive such positive comments! I am very pleased to read that you truly enjoyed your experience at our Pacific Hanoi. We look forward to welcoming you back soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

    Responded July 30, 2018
    Pan Pacific Hanoi
    3.6
    Hien from Vietnam
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in January 2019

    When you tell your guest you would call back, YOU CALL BACK!”

    I called the hotel to check about confusing charge on my credit card after check out. First staff had no clue. Second staff was front office supervisor also had to check and said will call me back. Guess what, he never did. I have to called them back 3 times until I get a simple answer. And they said my name wrong even though I give it to them each time I called, mind you it a Vietnamese name, not some rocket science object. When you work in hospitality, details DO matter. I’ved stayed at this hotel a few times, recommended it for others when they go on business trip in HN as well. Guess this would be the last time I speak of it. Service level is unacceptable for an international 5* hotel.

    Reviewed February 15, 2019

    Dear Hien, May I first of all thank you very much for your great support and confidence you have placed in our hotel. Words cannot say enough how much we appreciate your loyalty. I am however very sorry to learn about the shortfalls in the service you have experienced recently, and indeed it is of great concern for us as this definitely does not reflect the quality of service our guests are usually accustomed. On behalf of the hotel management, please allow me to express my sincere apologies. You may count on our commitment to provide the best in service and facilities to our guest. I hope this incident will not alter your trust in our hotel and you grant us a renewed opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded March 01, 2019
    Pan Pacific Hanoi
    10.0
    Exceptional
    Nina from Vietnam
    Couple
    Pacific Club
    Stayed 4 nights in February 2019

    John and Nina from the US and Ha Noi”

    We always experience excellent service and facilities at this hotel and choose it for our 'staycation' every year during the New Year. We were impressed by the exit discussion on checkout at the lounge, which led to an opportunity to make some small suggestions to the staff related to the layout of the rooms. Ms. Hieu and Ms. Khuyen were open and interested in our ideas. They were only two of a fine staff team that went out of their way to make our stay special and smooth. We love the indoor pool in the winter and the lake view in place of our ususal home view of cement buildings all around us. This is a perfect getaway venue for us, as it has been for more than 20 years.

    Reviewed February 12, 2019

    Dear Nina, We are delighted to read your wonderful comments about Pan Pacific Hanoi. Thank you for always choosing to stay with us as your "staycation" and even more for praising the service and facilities that you experienced here. We now look forward to your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded March 01, 2019
    Pan Pacific Hanoi
    10.0
    Exceptional
    Mark from Singapore
    Business traveler
    Studio Suite
    Stayed 2 nights in March 2019

    6 star service ”

    The club lounge food are good, many variety n they continue to replenish new n hot food. The staff Service are excellent , give a 6star to them..

    Reviewed March 30, 2019

    Dear Mark, I am delighted to learn that you have thoroughly enjoyed your stay with us. Thank you so much for giving our Associates a shout-out. I will definitely share your words with them. We are looking forward to welcoming you again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Responded April 16, 2019
    Pan Pacific Hanoi
    10.0
    Exceptional
    Roger from United States
    Business traveler
    Deluxe Double Room
    Stayed 2 nights in March 2018

    Excellent business stay”

    The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.

    Reviewed March 31, 2018

    Dear Roger, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us to other travelers. We are very happy to hear your beautiful comment on our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

    Responded April 02, 2018
    Pan Pacific Hanoi
    8.4
    Excellent
    Elana from United States
    Group
    Deluxe Twin Room
    Stayed 1 night in January 2018

    Nice hotel, good facilities”

    The hotel is pretty nice, staff are accommodating, and the rooms are clean and well kept. The rooms with a lake view have a really nice view. There is a rooftop bar which also has a great view. Didn't use the pool but it looked fine. It's enclosed. The location is a bit out of the city center but not that far. Feels more relaxed away from the noise of the old town. My only complaint is that the beds were too hard. They had a pretty decent mattress topper on top of a hard bed, so it didn't do much to make the beds more comfortable.

    Reviewed January 08, 2018

    Dear Elana, Thank you very much for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We are pleased to hear that except the beds that were too hard for you, you appreciated our hotel cleanliness, the beautiful view and the friendly staff. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

    Responded January 18, 2018
    Pan Pacific Hanoi
    8.4
    Excellent
    chee from Malaysia
    Family with young children
    Deluxe Twin Room
    Stayed 2 nights in December 2017

    Awesome hotel at Hanoi ”

    Nice service of front office (Ms.Van) .... helped us when check in time .... very awesome hotel with Lake view !!! Breakfast was awesome ... variety of choice ... sure will come back when travel to Hanoi in future ... ❤️👍🏻

    Reviewed January 04, 2018

    Dear Chee, Thank you so much for taking the time to share your experience at our Pan Pacific Hanoi with other travelers! We are delighted to read that you highly appreciated the assistance of our staff and you enjoyed our location and the variety of our breakfast. Certainly, we will share your kind comments with Ms. Van and the front office team. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Marc Emmanuel General Manager Pan Pacific Hanoi

    Responded January 18, 2018
    Pan Pacific Hanoi
    10.0
    Exceptional
    Hailstone from Canada
    Couple
    Studio Suite
    Stayed 2 nights in November 2017

    Great Experience!”

    From the point we checked in to the point when we left, the experience the staff provided was excellent! The facilities are fantastic and location is within walking distance or a short taxi ride to the old quarter

    Reviewed November 13, 2017

    Dear Hailstone, Thank you for taking the time to review your stay with us. I am very happy to hear that you had a great experience with us and you enjoyed the excellent services from our staff. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

    Responded November 15, 2017
    Pan Pacific Hanoi
    9.2
    Exceptional
    Yan from Hong Kong
    Couple
    Deluxe Twin Room
    Stayed 3 nights in January 2017

    Value for money, great breakfast, good facilities and spa ”

    Location is good and just 10 min taxi/uber from old quarter (around usd $1-2) for each ride. Very new and clean hotel overseeing the west lake. Great breakfast with both Japanese and western food available. The bar on the top floor has a very nice view. The staff are very polite and friendly. However, more training for staff would be better as it is quite difficult to communicate with them. I requested for extra towels at 11:30pm but the towels did not come; to my surprise, the staff rang my bell at 6:15am the next morning to give me the towels while I was still sleeping. The design of the bath tub is defective; the sliding door only closes half way so it is easy to splash water and there is a leakage of the bath tub. It is also strange that their housekeeping enters your room more than once a day. We noticed that they cleaned our room in the morning but came in the afternoon again as certain stuff in our room were moved. This made me feel insecure. Overall great stay though

    Reviewed January 11, 2017
    8.8
    Excellent
    Choo from Canada
    Business traveler
    Stayed 3 nights in September 2016

    Nice Hotel in Hanoi”

    It is between airport and downtown so convenient to travel to airport in and out. There are 2 large lakes just besides to the hotel and there are many cafes and restaurants along the shore line of lakes. Currently the renovation is going on but this is a classic old French style beautiful hotel with great service.

    Reviewed December 10, 2016
    12345
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    Pan Pacific Hanoi
    |Excellent 8.4
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    • Excellent location
    • West Lake