Pan Pacific Hanoi
Pan Pacific Hanoi
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"Staff was excellent."

Verlene

|

April 6, 2018

Deluxe Double Room - Bed Pan Pacific Hanoi
Deluxe Double Room - Bed
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Lobby Pan Pacific Hanoi
Lobby
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Interior view Pan Pacific Hanoi
Interior view
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Interior view Pan Pacific Hanoi
Interior view
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See map Pan Pacific Hanoi
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Excellent
Location
8.1
See all 54 photos Pan Pacific Hanoi
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What guests are saying:
Nice room condition Good view(west lake) Reasonable price
JONGEUI from Vietnam
Family with young children
The Pan Pacific is ideally located outside of the hustle and bustle of Old Town but still easily accessible and with a great view of the lake. There is a good gym and pool and great buffet breakfast. We would happily stay here again.
Faye from United Kingdom
Couple
Helpful staff, various choice of food & convenience location from/to airport
ANH from Vietnam
Business traveler
I enjoyed beautiful sunset over west lake sitting in my room. Room is clean and nice.
MINHO from South Korea
Couple
Pleasant stay
TAKESHI from Japan
Solo traveler
Hotel facilities were good, indoor pool and spa provided wonderful opportunities for relaxation. Room was cosy and comfortable.
Michele from Singapore
Family with teens
Nice and pleasant stay
Chansophea from Cambodia
Business traveler
From the point we checked in to the point when we left, the experience the staff provided was excellent! The facilities are fantastic and location is within walking distance or a short taxi ride to the old quarter
Hailstone from Canada
Couple
Nice hotel
hoang from Vietnam
Business traveler
ITS A GOOD HOTEL IN HANOI, I LOVE THE VIEW FROM THE ROOM WHICH WAS REALLY BEAUTIFUL ,NEXT TIME SURE I WILL CHOOSE SAME HOTEL.
Pukar
Business traveler

Pan Pacific Hanoi

Excellent location
- 1.05 kilometers from city center
- What's nearby?
Excellent
From 1093 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.7
Recommended by 87% of guests
Value for money8.0
Distance to city center1.5 Km
Location rating8.1
Nearest airportGia Lam Airport (VGL)
Distance to airport5.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
2 Bedroom Premier Apartment
2 Bedroom Premier Apartment
...
  • Room size: 90 m²/969 ft²
  • City view
  • 2 queen beds and 1 king bed
Enter dates to see prices
Pacific Club
Pacific Club
...
  • Room size: 35 m²/377 ft²
  • Partial lake view
  • 2 single beds or 1 king bed
Enter dates to see prices
1 Bedroom Premier Apartment
1 Bedroom Premier Apartment
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 king bed
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1 Bedroom Executive Apartment
1 Bedroom Executive Apartment
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
2 Bedroom Executive Apartment
2 Bedroom Executive Apartment
...
  • Room size: 90 m²/969 ft²
  • City view
  • 2 queen beds and 1 king bed
Enter dates to see prices
Deluxe Double Room
Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Studio Suite
Studio Suite
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Room
Premier Room
...
  • Room size: 35 m²/377 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Two-Bedroom Executive Serviced Suite
Two-Bedroom Executive Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Have a question for Pan Pacific Hanoi?

What people love about the property

  • "Room is clean and nice."

    MINHO

    |

    December 26, 2017

  • "Pleasant stay"

    TAKESHI

    |

    August 17, 2017

  • "Nice and pleasant stay"

    Chansophea

    |

    July 26, 2017

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More about Pan Pacific Hanoi

More about Pan Pacific Hanoi

"There is a good gym and pool and great buffet breakfast."

Faye

|

January 3, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Banh Trang Trang Bang
250 m Vietnamese
La Cooperative
260 m Vietnamese
Cat Bar
490 m Vietnamese
American cuisine
American cuisine
Purple Cherry Restaurant
1.3 km American, Asian, European
Vine Restaurant & Wine Bar
1.5 km American, European, Pizza
Linguini Fini
1.5 km American, European, Italian
Asian cuisine
Asian cuisine
Brasserie Westlake
10 m Asian, European, French
Ming Restaurant
10 m Asian, Chinese
Banh tom Ho Tay
10 m Asian, Vietnamese

What they offer

"Very awesome hotel with Lake view !!!"

chee H.

|

January 4, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1093)Booking.com Reviews (449)
8.3
/
10
Cleanliness8.7
Facilities8.4
Location8.1
Room comfort and quality8.5
Service8.6
Value for money8.0
Provided by verified guests of Agoda
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All guests (1093)
All room types
Showing 854 verified guest comments
12345
7.2
Very good
Chona from Philippines
Business traveler
Deluxe Double Room
Stayed 3 nights in October 2018
Not happy on breakfast few selections ”
Rooms not that big, breakfast few variants for a 5star hotel..
Reviewed November 15, 2018
7.6
Very good
peeraya from Thailand
Business traveler
Deluxe Double Room
Stayed 2 nights in October 2018
Very helpful staffs”
Hotel is in renovation some floor still smell the paints but not inside the room. Breakfast was terrific. Hotel is next to famous tourist attraction and convenience store in the corner. I were impressed by staffs enthusiasm. I met 1 staff at the pharmacy nearby, he helped me translated to store owner.
Reviewed October 27, 2018
9.2
Exceptional
Cecilia from Taiwan
Business traveler
Deluxe Double Room
Stayed 2 nights in October 2018
Close to the river”
The location is good and the view from the top is great.
Reviewed October 15, 2018
Dear Cecilia, Thank you for choosing Pan Pacific Hanoi for your recent stay for sharing with us your review. We are delighted to hear that you enjoyed our location and the beautiful view from our Summit Bar. We look forward to welcoming you back to the hotel. Sincerely, Richard Tan General Manager Pan Pacific Hanoi
Responded October 15, 2018
Pan Pacific Hanoi
9.6
Exceptional
Betsy from United States
Couple
Deluxe Twin Room
Stayed 2 nights in September 2018
Excellent hotel”
We were very comfortable at Pan Pacific. It is within walking distance of HCM Mausoleum but a bit far from the old town.
Reviewed October 13, 2018
Dear Betsy, Thank you for sharing your experience with us. We are happy to hear that you had a comfortable stay and recommend the hotel. We look forward to welcoming you back to the hotel. Sincerely, Richard Tan General Manager Pan Pacific Hanoi
Responded October 15, 2018
Pan Pacific Hanoi
10.0
Exceptional
Huong from Vietnam
Solo traveler
Premier Room
Stayed 1 night in September 2018
Exceptional”
Best bed ever, the room is well-decorated. Shower was perfect. And the view, fantastic!
Reviewed October 05, 2018
Dear Ms. Huong, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Richard Tan General Manager Pan Pacific Hanoi
Responded October 09, 2018
Pan Pacific Hanoi
10.0
Exceptional
Polpat from Thailand
Business traveler
Premier Room
Stayed 3 nights in September 2018
Perfect hotel”
Will stay again when i'm in Hanoi
Reviewed September 28, 2018
Dear Polpat, Thank you for your beautiful comment. We appreciate your loyalty and your continued trust in our hotel and our staff. Please rest assured that we will do everything it takes to make us deserving of your loyalty. We are looking forward to welcoming you soon! Sincerely, Richard Tan General Manager Pan Pacific Hanoi
Responded October 09, 2018
Pan Pacific Hanoi
8.8
Excellent
Hlee from United States
Couple
Deluxe Double Room
Stayed 1 night in September 2018
Excellent service”
Pricey, but you get what you pay for. Great facilities, great staff. Outside of Old Town, so outside of all the party noises. Beautiful view of the lake.
Reviewed September 13, 2018
Dear Hlee, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi. We are very happy to hear that you enjoyed your days with us and would be happy to welcome you to our hotel soon again! . Sincerely, Richard Tan General Manager Pan Pacific Hanoi
Responded September 28, 2018
Pan Pacific Hanoi
10.0
Exceptional
Jeremiah from Singapore
Business traveler
Deluxe Double Room
Stayed 1 night in July 2018
Back again!”
Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.
Reviewed July 26, 2018
Dear Jeremiah, This feels to energizing to receive such positive comments! I am very pleased to read that you truly enjoyed your experience at our Pacific Hanoi. We look forward to welcoming you back soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded July 30, 2018
Pan Pacific Hanoi
9.2
Exceptional
Charles from United Kingdom
Family with teens
Deluxe Double Room
Stayed 1 night in July 2018
Great Hitel”
First class service for a great price
Reviewed July 21, 2018
Dear Charles, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Marc Emmanuel General Manager
Responded July 30, 2018
Pan Pacific Hanoi
6.4
Good
Kevin from Singapore
Family with young children
Premier Room
Stayed 4 nights in July 2018
Exceptional Service”
Exceptional service rendered from Tracy. I forgot to book an extra night for myself and my family. She helped accommodate us despite the higher than expected occupancy and also gave u a fair rate for a room type that we preferred. She and the other hotel staff went above and beyond to make our family vacation a very memorable event. Thanks and well done!
Reviewed July 17, 2018
Dear Kevin, Thank you for sharing your feedback regarding the recent stay at Pan Pacific Hanoi. I'm sure our entire hotel staff, Tracy in partucular enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the hotel in the near future. Sincerely, Marc Emmanuel General Manger Pan Pacific Hanoi
Responded July 30, 2018
Pan Pacific Hanoi
8.0
Excellent
Michele from Singapore
Business traveler
Pacific Club
Stayed 1 night in June 2018
Very good”
Staff are very helpful, location is great, room is clean and comfortable.
Reviewed June 23, 2018
Dear Michele, Thank you very much for choosing Pan Pacific Hanoi for your recent stay and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Yours sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded June 27, 2018
Pan Pacific Hanoi
8.8
Excellent
Dharshaka from Singapore
Couple
Deluxe Twin Room
Stayed 2 nights in December 2017
Excellent!”
Sign up for the tea time free flow alcohol with snacks you can enjoy the sunset from the lounge.
Reviewed June 17, 2018
Dear Dharshaka, Thank you for your great review. We are very happy to hear that you enjoyed the services and the beautiful sunset from our lounge. We look forward to having another chance of welcoming you back. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded June 18, 2018
Pan Pacific Hanoi
9.2
Exceptional
MADHAN from Singapore
Family with young children
Deluxe Double Room
Stayed 2 nights in March 2018
Exceptional”
Staff were very friendly and they even arranged an extra bed for my son. Room was clean, spacious and big enough. Bathroom was clean and spacious as well. We got a high floor facing the lake view and the hotel is in an excellent location. Nice breakfast as well. Overall one of the best hotels I have stayed and I will definitely recommend this to my friends.
Reviewed May 01, 2018
Dear Madhan, We would like to thank you very much for staying with us and taking your time to give us a lovely comment on Agoda. It truly has been a pleasure to have you with us as our guests. We are glad that your recent stay with us was enjoyable and our associates have delivered to you a memorable experience at Pan Pacific Hanoi. I will share your review with our associates at all levels. I am sure that this feedback will serve as a great encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for recommend our hotel to your friends. We look forward to welcoming you and your family back to the hotel. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded May 07, 2018
Pan Pacific Hanoi
8.4
Excellent
Aung from Thailand
Couple
Premier Room
Stayed 2 nights in April 2018
Excellent”
I will come again
Reviewed April 20, 2018
Dear Aung, Thank you for choosing Pan Pacific Hanoi for your recent stay. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Please rest assured that we will do everything it takes to make us deserving of your loyalty. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded April 23, 2018
Pan Pacific Hanoi
6.8
Good
Verlene from Singapore
Business traveler
Deluxe Twin Room
Stayed 3 nights in April 2018
Moderate hotel”
For me the location was not very idea. For the price that I am paying, I would probably be staying somewhere near the Old Quarters or a mall. The room is abit dated but functional. Showerhead was not working very good. Staff was excellent. Within a 5 minutes walk, there is a 24 hours conveience store known as Circle K( just need to turn left and walk straight). Coffee bean is also near by which is a plus. The facilities of the hotel was excellent. there is a connecting door in between my room and next door, so I could hear some noises.
Reviewed April 06, 2018
Dear Verlene, Thank you for taking the time to share with us your review after the recent stay at Pan Pacific Hanoi. While we are glad to read that you had a good comment on our staff and the facilities of the hotel, we regret to hear that your stay has not been up to expectation and that your room was less than perfect. Please accept our sincere apologies for the inconvenience. We have well noted all your constructive comments and have shared them with our Management team and the Director of Engineering. Please be reassured that we will make immediate arrangements to rectify the issue of the shower head and to see the possibility for improvement of the sound proofing of the room in the future. We thank you again for your constructive feedback and we hope to see you again soon where you can witness the improvements we have made. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
10.0
Exceptional
Roger from United States
Business traveler
Deluxe Double Room
Stayed 2 nights in March 2018
Excellent business stay”
The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.
Reviewed March 31, 2018
Dear Roger, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us to other travelers. We are very happy to hear your beautiful comment on our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded April 02, 2018
Pan Pacific Hanoi
8.8
Excellent
Daryl from Singapore
Couple
Premier Room
Stayed 1 night in March 2018
Nice view”
Hotel has a great view of the lakes. Staff were ever helpful in ensuring that guests enjoyed their stay.
Reviewed March 29, 2018
Dear Daryl, Thank you for your great review. We are very happy to hear that you enjoyed the beautiful view of the lake from the hotel and had a good comment on the helpfulness of our staff. We look forward to having another chance of welcoming you back. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded March 29, 2018
Pan Pacific Hanoi
8.4
Excellent
Derrick from Singapore
Solo traveler
Deluxe Double Room
Stayed 2 nights in March 2018
Location is good but room is old”
The sound proofing is very bad for the room, can hear next door close or open door, even the toilet door closing can be heard from next door.
Reviewed March 25, 2018
Dear Derrick, We appreciate you taking the time to share your impressions on your current stay at Pan Pacific Hanoi. It was very much our regret to hear that our facilities are not up to your expectation and it has been preventing you from enjoying your stay to the fullest. Please rest assured that we take your feedback seriously and will study the possibilities for improvement. We sincerely hope to have the chance to better serve you in the future. We thank you again and we hope the experience won't alter your trust in PPHG group. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded March 27, 2018
Pan Pacific Hanoi
6.4
Good
nhung from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in February 2018
Very old hotel”
Most things in the hotel is old, & staff feeling more like family hotel than 5***** hotel. Room are small. Window too small
Reviewed March 12, 2018
Dear Nhung, Thank you for choosing Pan Pacific Hanoi for your recent stay and for taking the time to share with us your review. We have well noted your comments regarding the age of the hotel for our renovation plan in the near future. Please rest assured that during the months to come and through out next year, we will continue to upgrade our property to bring a seamless, and refreshing experience to all our guests. We appreciate your loyalty and trust and do hope you give us another chance to welcome you back on a return visit to Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded March 16, 2018
Pan Pacific Hanoi
8.8
Excellent
Hannah from Malaysia
Couple
Deluxe Twin Room
Stayed 3 nights in March 2018
The saving grace of Hanoi”
My best friend and I traveled to Hanoi together in Mar'18. It was spring so the weather was cool, at around 18-20deg at night. We thoroughly enjoyed our stay at the Pan Pacific, and even joked that it is a 'heaven' compared to the dirty, chaotic streets of Hanoi. The staff there speak moderately good english, but it is much better compared to the locals or taxi/rickshaw drivers which speak virtually 0. Breakfast selection could be better, but I would give it a 6.5/10 because of ambiance and taste. Toiletry amenities are of good size and quality. Upon check-in they try to up-sell you 'Club' privileges, which is a little overpriced if you ask me at around USD$184 extra for 3 nights, which include all day juice, evening canapes & tea time snacks (but then again Club is always overpriced, so to each its own). Concierge was very helpful with booking Grabs and advising on places to visit. But do not take their recommendations for food, it is v expensive. Overall we had a fantastic time 8/10.
Reviewed March 07, 2018
Dear Hannah, Thank you very much for sending your comments after your stay at Pan Pacific Hanoi. We are pleased to hear that except the breakfast selection, you thoroughly enjoyed your stay with us and you appreciated the assistance of our Concierge staff. Regarding your comment about breakfast, we are sorry to hear that you did not really enjoy the ambiance and the taste. Please rest assured we have addressed this with the Food and Beverage Director to ensure we improve on this. We hope to welcome you back again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Responded March 16, 2018
Pan Pacific Hanoi
12345
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