Pan Pacific Melbourne
Pan Pacific Melbourne
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10.0
Exceptional

"Everyone was very warm and attentive."

Jamilla C.

|

April 28, 2018

 Pan Pacific Melbourne

  • Room size: 68 m²/732 ft²
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Fitness center Pan Pacific Melbourne
Fitness center
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Bathroom Pan Pacific Melbourne
Bathroom
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Bathroom Pan Pacific Melbourne
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Excellent
Location
8.9
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What guests are saying:
Nice and clean room.
Thanida from Thailand
Couple
Good location, friendly staff.
Hui Y. from Malaysia
Family with young children
Excellent value for money. Staff were brilliant. Could not fault a thing. Thank you so much!
Jane from Australia
Group
Great place to stay, I love this place
Josef from Australia
Group
Great location, large rooms, great views... warm people. Nothing could be better... this has exceeded expectations!
Shirish from Singapore
Family with young children
Staff were lovely, very comfortable bed. Nice clean room, we were upgraded, thank you :)
Miki from Australia
Couple
quality was wonderful, again plus the family package great value! we had 4x push bikes with us as rode around the CBD, no problems with concierge to store them for us. Breakfast delicious and whilst very busy, staff worked hard to accommodate us as quickly as possible
Robert from Australia
Group
Pros Breakfast, helpful staff, pillow menu, location and amazing views. Cons Air con turned off if you took key but lesson was learnt!
Charlotte from United Kingdom
Group
Newly renovated

Pan Pacific Melbourne

Excellent location
- 410 meters from city center
- What's nearby?
Excellent
From 1469 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.2
Recommended by 95% of guests
Value for money8.5
Distance to city center1 Km
Location rating8.9
Nearest airportEssendon Airport (MEB)
Distance to airport12.4 km
  • 790 meters to public transportation

  • Airport transfer

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

Select your room
9.0
Excellent
Room comfort & quality
Don't miss out!9 travelers are looking at this property right now | 5 travelers have booked today.
Yarra Suite
Yarra Suite
...
  • Room size: 85 m²/915 ft²
  • City view
  • 1 king bed
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Pacific Club King
Pacific Club King
...
  • River view
  • Non-smoking
  • 1 king bed
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2-Bedroom City Skyline View Suite
2-Bedroom City Skyline View Suite
...
  • City view
  • Non-smoking
  • 1 king bed & 1 king bed or ...
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2-Bedroom Bay View Suite
2-Bedroom Bay View Suite
...
  • Harbor view
  • Non-smoking
  • 1 king bed & 1 king bed or ...
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Premier King City Skyline View Room
Premier King City Skyline View Room
...
  • City view
  • Non-smoking
  • 1 king bed
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Panoramic Suite
Panoramic Suite
...
  • City view
  • Non-smoking
  • 1 king bed
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Special Offer - Two-Bedroom Suite Family Package
Special Offer - Two-Bedroom Suite Family Package
...
  • Room size: 82 m²/883 ft²
  • Shower and bathtub
  • 1 super king bed
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Deluxe King
Deluxe King
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Family Queen Room
Family Queen Room
...
  • Non-smoking
  • Shower and bathtub
  • 1 single bed and 1 queen be...
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Suite Premium King Bed
Suite Premium King Bed
...
  • Room size: 68 m²/732 ft²
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What people love about the property

  • 10.0
    Exceptional

    "Overall an amazing place"

    Prashantha

    |

    December 12, 2016

  • 9.6
    Exceptional

    "The rooms had great views of the Yarra and Melbourne."

    hallie

    |

    September 18, 2017

  • 8.4
    Excellent

    "Location is great, walking distance to public transport."

    Ching C.

    |

    March 12, 2017

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More about Pan Pacific Melbourne

More about Pan Pacific Melbourne

9.6
Exceptional

"Service are good n staff very friendly ."

Pee

|

August 27, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
Caffe Cino
20 m Australian, Cafe, Gluten Free
Dock 37 Bar and Kitchen
50 m Australian
Aerial South Wharf
50 m Australian
American cuisine
American cuisine
The Merrywell Melbourne
570 m American, Bar, Gluten Free
5 and Dime Bagels
780 m American
Ms Collins
1.2 km American, Asian
Asian cuisine
Asian cuisine
BangPop
150 m Asian, Gluten Free, Thai
Akachochin
300 m Asian, Gluten Free, Japanese
Pud Thai vs Pho
350 m Asian, Thai, Vietnamese

What they offer

8.4
Excellent

"Amazing views and very quiet."

Luisa

|

October 3, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1469)Booking.com Reviews (2331)
8.8
/
10
Cleanliness9.2
Facilities8.7
Location8.9
Room comfort and quality9.0
Service9.0
Value for money8.5
Provided by verified guests of Agoda
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All guests (1469)
All room types

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Showing 1001 verified guest comments
12345
10.0
Exceptional
Rosana from Indonesia
Family with teens
Family Queen Room
Stayed 3 nights in December 2018
Excellent !”
We stayed for 3 days in a family room with 1 double bed and 1 single bed for our daughter. Hotel is great, location is next to DFO and Melbourne Convention Centre in South Wharf. However you should walk quite a bit to get to the nearest tram stop to get to CBD. Buffet breakfast is also great, with many choices of meals available. Will be back to this hotel for our next visit!
Reviewed January 09, 2019
10.0
Exceptional
efren from Philippines
Family with teens
Family Queen Room
Stayed 3 nights in December 2018
GREAT HOTEL with great staff”
Its our first time to stay in Pan Pacific Hotel and you easily distinguished their excellent hotel and service given from the employees. The moment we step inside you can feel the atmosphere of a welcoming spirit of Pan Pacific. Service, service, service.... is truly what makes this hotel great. Smiling staffs, they are all conversationalist, we love it! Well trained staffs, congratulations!
Reviewed January 06, 2019
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded January 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
ChinPing from Singapore
Couple
Deluxe King
Stayed 2 nights in January 2019
Great location, value for money (if you booked in advance) & very clean room”
Easy access from and to airport via car. For pple who wish to do self-Drives in OZ this hotel is great as you do not need to drive into those busy small lanes in the city and plenty of car park lots at the convention centre with discount card from the hotel it reduces your car park rate to half for over night parking.
Reviewed January 05, 2019
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded January 09, 2019
Pan Pacific Melbourne
8.4
Excellent
AARON from Singapore
Couple
Deluxe King
Stayed 3 nights in December 2018
Excellent location and exceptional treatment”
Showed up with my GHA Discovery Black card and was offered a double upgrade and lounge access. The room had a magnificent view of the ciry, and the club had an awesome food and beverage selection. Will be back again!
Reviewed December 28, 2018
10.0
Exceptional
Eileen from Australia
Couple
Family Queen Room
Stayed 2 nights in January 2019
Excellent choice of accommodation”
Loved every part of this hotel, no fuss. Extremely good customer service and quality of accommodation.
Reviewed January 15, 2019
10.0
Exceptional
Rose from Australia
Couple
Deluxe King
Stayed 6 nights in January 2019
We loved staying at Pan Pacific Melbourne!”
We had a very comfortable and enjoyable stay at the Pan Pacific. The hotel is close to the city and public transport (the hotel is even right next to a DFO) they offer an awesome breakfast buffet and the staff are very friendly and helpful- we were even given complimentary early checkin and late checkout, which made our stay that bit more enjoyable.
Reviewed January 11, 2019
9.6
Exceptional
PETER
Couple
Deluxe Twin
Stayed 3 nights in January 2019
Global Traveler”
This is a jewel of a hotel!! Located within the South Wharf area, you can walk along a beautifully developed riverfront from the hotel to downtown within 20-30 Mins (Gentle stroll pace). Make sure to check out the Polly Woodside Schooner on the way there. Would also recommend the Puffing Billy & Wineries daytrip, lunch at Ferguson winery was great! A plus for the "Shoppers" is that this hotel is connected to a DFO Mall which is basically an outlet shopping mall area. Back to the hotel, Breakfast buffet was truly a Five star spread / experience each morning......Exceptional! Finally a special mention to Chris on the front door, a real gent and credit to this Hotel, and the City Of Melbourne!!
Reviewed January 08, 2019
Dear Peter, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Chris. We are indeed superbly located next to DFO and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded January 09, 2019
Pan Pacific Melbourne
6.8
Good
Gillian from Australia
Couple
Yarra Suite
Stayed 2 nights in December 2018
2 day break”
Very disappointed with this hotel. When we arrived our room was not ready, although we were given a free drink each in the bar, we waited nearly 30 minutes before we could enter our Suite. Although the room was quite nice, the bath was disappointing for such a Suite and not easy to see the view from, which was the main highlight. The dining/bar area was dark and not welcoming. The front foyer felt like an art gallery, mismatched art pieces that did not do the Hotel justice. Our disappointment continued upon checkout, we were charged a day after arriving home $28 for mini bar items we never used! We rarely use mini bars and if we do we always inform the hotel. Although this amount was refunded after complaining, we are still awaiting our $200 pre-authorisation amount nearly 1 month after leaving. Pan Pacific have not been able to resolve this matter it is now up to our Bank to seek reimbursement of this amount which they claim Pan Pacific has kept.
Reviewed January 07, 2019
5.6
leung from Hong Kong
Family with young children
Family Queen Room
Stayed 3 nights in December 2018
Feel so disappointed ”
We spend our new year eve in this hotel and wish to view the fireworks in the rooms. The rooms charged 3 times more than its usually price in the night of new year eve. We booked 2 family rooms. I called the hotel and also send email to request to have at least one room can view the fireworks. Unfortunately we have none. My kids and seniors feel so disappointed with that. When we show my disappointment, the staff just told me that they can’t entertain all requests without any apologies. I booked 2 family rooms. I just requested one can view the fireworks . If I know I have none, I would rather choose a cheaper one. It just like a 3 stars hotel by the way
Reviewed January 07, 2019
7.2
Very good
Anke from Hong Kong
Couple
Pacific Club King
Stayed 1 night in January 2019
Great location, but facilities were lacking”
Nice room with a great view, but we booked a room with club access and as far as club lounges go, the food and drink offerings were pretty disappointing, both during cocktails and for breakfast. Also, the hotel doesn't seem to have a pool. Worst was the TV entertainment system - we wanted to connect our laptop and no one was able to unlock the input button.
Reviewed January 07, 2019
Dear Anke, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. However, I have noted your comments on the food and drink offerings in Pacific Club and the TV entertainment system. We sincerely regret the disappointment caused. Please be assured our Executive Chef, F&B Director and IT Manager are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded January 09, 2019
Pan Pacific Melbourne
9.6
Exceptional
Malissa from Malaysia
Couple
Premier King City Skyline View Room
Stayed 2 nights in January 2019
Love the stay”
Location is excellent. Got free upgrade to a room with a city skyline view. Service was expected from a 5star hotel.
Reviewed January 13, 2019
Dear Malissa, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded January 14, 2019
Pan Pacific Melbourne
9.6
Exceptional
Michael from United States
Couple
Deluxe King
Stayed 5 nights in January 2019
Exceptional”
great hotel- best breakfast ever; great concierge team - extremely helpful
Reviewed January 18, 2019
10.0
Exceptional
kelly from Australia
Couple
Deluxe Twin
Stayed 1 night in June 2018
Beautiful but soulful modern Hotel.”
Second time here and loved it. staff are all amazing and the Hotel is beautiful. Everything you expect from a new modern hotel but delivers so much more. Love it here more than some Five star hotels in Melbourne that do not measure up with service delivery and guest experience .
Reviewed December 16, 2018
Dear Kelly, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded December 18, 2018
Pan Pacific Melbourne
10.0
Exceptional
Tanya from Australia
Family with teens
Deluxe Twin
Stayed 2 nights in December 2018
Couldn't fault the property or staff”
Youll feel so comfortable here. The buffet breakfast was just like you would get overseas and so fresh. Catering also for every allergy. The staff here are so professional, yet happy and friendly. The rooms always immaculate, so comfy and the view is amazing. Just remember to set your alarm with 100% blackout blinds. We love staying here and wish we could afford to every time.
Reviewed December 13, 2018
Dear Tanya, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded December 18, 2018
Pan Pacific Melbourne
10.0
Exceptional
Anthony from New Zealand
Group
2-Bedroom Bay View Suite
Stayed 3 nights in November 2018
Amazing stay”
My friends and I stayed at Pan Pacific for three nights in the two-bedroom suite. The room was very clean and the bed was so comfortable! The hotel staff was very friendly and attentive. We really enjoyed our stay at this hotel and would recommend to anyone.
Reviewed November 25, 2018
Dear Anthony, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded November 26, 2018
Pan Pacific Melbourne
10.0
Exceptional
Peter from United Kingdom
Family with teens
Family Queen Room
Stayed 3 nights in December 2018
Excellent hotel”
This was a great hotel, had a three night stay in December. Great central position, easy walking to various locations. Friendly and efficient staff, amazing breakfast. I could go on. Would thoroughly recommend the Pan Pacific.
Reviewed December 31, 2018
10.0
Exceptional
SAMIK from India
Family with young children
Family Queen Room
Stayed 1 night in December 2018
Excellent”
We a family of 2 adults and 1 child stayed 1 night in this hotel. Our overall stay here was very pleasant. Location of the hotel is good. Room is very spacious and clean. Staffs are very friendly and helpful. There is no Netflix in the room, I think hotel management should consider this. We recommend this hotel.
Reviewed December 24, 2018
10.0
Exceptional
Seowling from Singapore
Couple
Family Queen Room
Stayed 5 nights in December 2018
Wonderful experience”
Had a great experience there. The staff made us feel really welcomed and will go extent to help us. Breakfast was good as well. Location is perfect.. just the right amount of buzz with the restaurants nearby. Tram was just a short distance away. I will stay here again the next time.
Reviewed December 21, 2018
9.2
Exceptional
Guido from Malaysia
Couple
Pacific Club King
Stayed 1 night in January 2019
Night view over the Wharf is breathtaking”
Pan Pacific King Club Service is worth the money
Reviewed January 06, 2019
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded January 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
Poh from Singapore
Couple
Deluxe King
Stayed 2 nights in September 2018
Exceptional”
A great place to stay in Melbourne for holiday. Nice room and comfortable bed. Has a beautiful view of the city and Yarra River. Hotel location is just next to the DFO malls and is convenient to access the tram stations to the city centre.
Reviewed September 30, 2018
Dear Poh, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
Responded October 01, 2018
Pan Pacific Melbourne
12345
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  • Excellent location
  • Melbourne Aquarium
  • Southern Cross Railway Station is within 0.79 km