Pan Pacific Melbourne
Pan Pacific Melbourne
Pan Pacific Melbourne
Pan Pacific Melbourne
Pan Pacific Melbourne
Pan Pacific Melbourne
Pan Pacific Melbourne
Removed from saved list

9.0

Exceptional
2.9% this month
/10
(3,811 reviews)See what guests said
Highly rated by guests – 92% would recommend
View116
Breakfast84
Housekeeping56
See map

9.0

Exceptional

Location rating score

Exceptional location - 400 meters from city center
Popular neighborhood
Popular landmarks
SEA LIFE Melbourne Aquarium 830 m
Eureka Skydeck 1.3 km
National Gallery of Victoria 1.6 km
Block Arcade 1.7 km
Queen Victoria Market 2.0 km
Shrine of Remembrance 2.1 km
Royal Botanic Gardens Victoria 2.3 km
Melbourne Cricket Ground (MCG) 2.8 km
Melbourne Zoo 4.6 km
Nearby landmarks
DFO South Wharf 70 m
Melbourne Maritime Museum 190 m
Melbourne Convention and Exhibition Centre 190 m
South Wharf Retail Car Park 200 m
Seafarers Bridge 200 m
Polly Woodside - Melbourne's Tall Ship Story 250 m
Exhibition Centre Underground Parking 300 m
Mission to Seafarers 320 m
Kangan Institute 400 m
World Trade Centre 430 m
Free Wi-Fi

Pan Pacific Melbourne

2 Convention Centre Place , Melbourne CBD, Melbourne, Australia, 3000 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to SEA LIFE Melbourne Aquarium
Within 830 m of property

This property is in high demand!

5 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 350 meters to public transportation

  • Airport transfer

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money8.6
Distance to city center1 km
Location rating9.0
Nearest airportEssendon Airport (MEB)
Distance to airport11.9 km

Rooms available at Pan Pacific Melbourne

Excellent
Room comfort & quality
9.0
2-Bedroom City Skyline View Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed & 1 king bed or ...
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2-Bedroom Bay View Suite
...
  • Room size: 76 m²/818 ft²
  • Harbor view
  • 1 king bed & 1 king bed or ...
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Special Offer - Two-Bedroom Suite Family Package
...
  • Room size: 76 m²/818 ft²
  • 2 bathrooms
  • 2 single beds & 1 king bed
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Pacific Club King
...
  • Room size: 38 m²/409 ft²
  • River view
  • 1 king bed
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Yarra Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
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Panoramic Suite with Club Lounge Access
...
  • Room size: 68 m²/732 ft²
  • 2 bathrooms
  • 1 king bed
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Premier King City Skyline View Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Yarra Suite with Club Lounge Access
...
  • Room size: 76 m²/818 ft²
  • 2 bathrooms
  • 1 king bed
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Deluxe King
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pan Pacific Melbourne?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Melbourne?

Pan Pacific Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 110 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pan Pacific Melbourne also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pan Pacific Melbourne has a car park that's close to the hotel. Parking is available for a fee of 59 AUD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pan Pacific Melbourne?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Pan Pacific Melbourne. A selection of food types including western and full american breakfast options is available for guests. There's an additional charge of 39 AUD for adults and 19 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pan Pacific Melbourne?

Pan Pacific Melbourne features an on-site restaurant for your dining convenience. Meals served include breakfast and dinner. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Pan Pacific Melbourne?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pan Pacific Melbourne. Small or intimate events like honeymoons can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Pan Pacific Melbourne?

On-site venues and convenient event services make Pan Pacific Melbourne an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pan Pacific Melbourne?

Pan Pacific Melbourne does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Pan Pacific Melbourne?

The closest train, metro, or bus station to Pan Pacific Melbourne is Southbank tram depot, 340 m away.

What restaurants are nearby Pan Pacific Melbourne?

Restaurants including Caffe Cino, Dock 37 Bar and Kitchen and Aerial South Wharf are popular in Pan Pacific Melbourne’s neighborhood which is known as Melbourne CBD.

What popular shopping places are close to Pan Pacific Melbourne?

Shopping options in Pan Pacific Melbourne’s Melbourne CBD neighborhood include Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Pan Pacific Melbourne?

Pan Pacific Melbourne’s location in the Melbourne CBD neighborhood makes it close to famous attractions including Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular beaches are close to Pan Pacific Melbourne?

Pan Pacific Melbourne’s Melbourne CBD neighborhood also includes Torquay Surf Beach.

What popular natural sightseeing spots are close to Pan Pacific Melbourne?

Pan Pacific Melbourne’s nearby natural sights include Orrs Walk, Exeloo and Southbank Walk located in the same Melbourne CBD area.

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Explore the neighborhood

What people love about Pan Pacific Melbourne

  • 8.4

    Excellent
    Location

    "The hotel is next to DFS which is good for shopping"

    Phailin

    |

    September 15, 2019

  • 10.0

    Exceptional

    "Will definitely check-in again in Pan Pacific."

    Junelle

    |

    May 27, 2020

  • 8.8

    Excellent

    "There were many food options near the hotel."

    Emily

    |

    December 9, 2020

Property ranking|Compared to 1,243 Melbourne properties
See all rankings
Room comfort score
9/10
Service score
9.1/10
Cleanliness score
9.2/10
Value for money score
8.6/10
Better than
98
%
of Melbourne properties
Better than
96
%
of Melbourne properties
Better than
96
%
of Melbourne properties
Better than
94
%
of Melbourne properties
Overall rating:

9.0

Exceptional
3,811 reviews
Cleanliness
9.2
Facilities
8.7
Location
9.0
Read all reviews >
What travelers say they love:
The hotel is in a good location and price is reasonable.
Hengjiang from China
Family with older children
More about Pan Pacific Melbourne

More about Pan Pacific Melbourne

Pan Pacific Melbourne is one of the city’s finest premium hotels, with 396 spacious guest rooms and suites, featuring spectacular views of the city skyline, Yarra River or Port Phillip Bay. All rooms and suites boast deep soaking bathtubs and separate shower, floor-to-ceiling windows and luxurious king size beds.

Situated in a prime city location in South Wharf – a vibrant riverside precinct – with 15 unique restaurants and bars on the hotel’s doorstep. Indulging in retail therapy is always an option with Direct Factory Outlet (DFO) South Wharf right next door, where you’ll find Australian and international brands up to 70% off. Plus, Melbourne’s most famous attractions and landmarks are within easy walking distance, or the city centre is just a free tram ride away.

Guests can enjoy complimentary Wi-Fi and access to the 24-hour fitness centre. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers, a hairdryer, bathrobes, slippers and toiletries.

Book a Pacific Club room and enjoy exclusive access to the Pacific Club Lounge. You’ll savour complimentary daily breakfast, pre-dinner drinks and canapés, all-day refreshments and spectacular views of the city that will make an unforgettable Melbourne experience.

As always, Pan Pacific Melbourne’s first priority is the safety and wellbeing of its employees, guests and the community. In line with guidelines issued by the Australian Government Department of Health, we have increased our cleaning protocols of public spaces and guest rooms. Please visit our website for more details. The Pacific Club Lounge remains closed until further notice. Guests who book a Club Room, Suite or package including Club privileges, will be able to enjoy the offering (breakfast, evening drinks and canapés) from the privacy of their room. Dock 37 Bar and Kitchen, Café Orr and our fitness centre remain closed. 24 hour In Room Dining is still available to all in house guests. Guests with breakfast included can follow the instructions provided upon check in. We thank you for your patience and understanding during this time.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

154 mentions

Housekeeping

57 mentions

View

47 mentions

Swimming Pool

29 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Polish
  • Portuguese
  • Russian
  • Sinhala
  • Spanish
  • Thai
  • Turkish
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site

Dock 37 Bar and Kitchen

  • Cuisine: Seafood, Grill/BBQ, Australian
  • Menu: Buffet, A-la-carte
Location
2 Convention Centre Place , Melbourne CBD, Melbourne, Australia, 3000
Excellent
Location

9.0

Airports

  • Essendon Airport (MEB)
    11.9 km
  • Melbourne Airport (MEL)
    19.9 km

Hospital or clinic

  • Capsule Pharmacy
    500 m

Shopping

  • Block Arcade
    1.7 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • SEA LIFE Melbourne Aquarium
    830 m
  • Eureka Skydeck
    1.3 km
  • National Gallery of Victoria
    1.6 km
  • Block Arcade
    1.7 km
  • Queen Victoria Market
    2.0 km
  • Shrine of Remembrance
    2.1 km
  • Royal Botanic Gardens Victoria
    2.3 km
  • Melbourne Cricket Ground (MCG)
    2.8 km
  • Melbourne Zoo
    4.6 km

Nearby landmarks

  • DFO South Wharf
    70 m
  • Melbourne Maritime Museum
    190 m
  • Melbourne Convention and Exhibition Centre
    190 m
  • South Wharf Retail Car Park
    200 m
  • Seafarers Bridge
    200 m
  • Polly Woodside - Melbourne's Tall Ship Story
    250 m
  • Exhibition Centre Underground Parking
    300 m
  • Mission to Seafarers
    320 m
  • Kangan Institute
    400 m
  • World Trade Centre
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-13 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee110 AUD
  • Distance from city center1 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)39 AUD
  • Daily Internet/Wi-Fi fee0 AUD

The property

  • Local Tax ID/ Rental License75118585792
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 396
  • Room voltage240
  • Year property opened2009
  • Most recent renovation2018

Parking

  • Daily parking fee59 AUD

Reviews of Pan Pacific Melbourne from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities8.7
Location9.0
Room comfort and quality9.0
Service9.1
Value for money8.6
High score for Melbourne
Rating
9+ Exceptional (641)
8-9 Excellent (259)
7-8 Very Good (210)
6-7 Good (60)
<6 Below Expectation (51)
Time of the year
Mar - May (270)
Jun - Aug (299)
Sep - Nov (278)
Dec - Feb (374)
Don't miss out!Users are booking a place in Melbourne every 23 minutes on Agoda.com
All guests (2,095)
All room types
All languages

Show reviews that mention 

Showing 1,221 verified guest comments
12345
8.8
Excellent
Emily from Singapore
Couple
Premier King City Skyline View Room
Stayed 7 nights in January 2020

Enjoyed our stay!!”

A late review as travelled to Melbourne in Feb’20. We chose this hotel based on review as it was our first time to Melbourne. Stayed in room with city view and the view was great, especially in the night. There were many food options near the hotel. We were very particular about cleanliness and the housekeeping team did a good job in tidying and cleaning the room daily. Buffet breakfast was good too. Walk to the nearest bus-stop to CBD was pleasant as along the river. Overall, we had a comfortable and great 7-nights stay at Pan Pacific Melbourne.

Reviewed December 09, 2020

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Dear Emily, Thank you very much for posting a review following your stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

Responded December 10, 2020
Pan Pacific Melbourne
9.2
Exceptional
Brian from Australia
Couple
Premier King City Skyline View Room
Stayed 2 nights in October 2018

Position does count”

The saying is "position, position, position". Pan pacific Melbourne has these three qualities. The central location is benefited by the the quality of the rooms, the very good staff, and the ability to provide service under duress. While we were there the lifts broke down. we need to use the service elevators, yet the staff handled the situation as well as could be expected. A very good place to stay in Melbourne if you want to be near the action.

Reviewed November 13, 2018

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Dear Brian, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded November 14, 2018
Pan Pacific Melbourne
10.0
Exceptional
Azenith from Philippines
Solo traveler
Premier King City Skyline View Room
Stayed 4 nights in August 2018

Perfect location and Awesome Service”

The hotel has the perfect location in Melbourne CBD, close to everything with a fantastic city and Yarra River view. Check in was smooth and the staff are welcoming. I had a problem with my flight being cancelled and they were able to agree on cancelling my booking without charge. That's why when I was able to rebook my flight I decided to book with Pan Pacific again, best decision ever!

Reviewed August 31, 2018

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Dear Azenith, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located close to free tram stops, CBD, shopping and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded September 10, 2018
Pan Pacific Melbourne
9.6
Exceptional
Grace from Singapore
Couple
Premier King City Skyline View Room
Stayed 4 nights in September 2018

Value for money!”

First time in Melbourne and first time in a Pan Pac hotel. Was pleasantly surprised by the room size and amenities. Bottled water was provided on a daily basis. Housekeeping was good generally but the only drawback was the bins were not always emptied but the cleaners would get down to it very quickly. We had the breakfast option as well and it was good but do wish there would be a change of items as we were there for 4 nights so breakfast wasn't so exciting after the third day. Must make special mention of Chris (head concierge), knowledgeable and he provided excellent advice all the way. In terms of location, I much prefer it to those near Parliament street and Collins road as those areas are so congested. Pan Pac is pretty convenient and just a short scenic stroll to the nearest tram station. Would certainly stay at Pan Pac again when we next visit Melbourne Singapore (September 2018)

Reviewed September 09, 2018

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Dear Grace, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Chris. However, I have noted your comments on the bin and breakfast. We deeply regret the inconvenience and disappointment caused. Please be assured our Executive Housekeeper and Executive Chef are addressing your comments to prevent any such repetition in the future. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
10.0
Exceptional
WAI from Hong Kong SAR, China
Family with teens
Family Queen Room
Stayed 4 nights in June 2019

Whole-hearted 5 star services ”

My trip to Melbourne is to celebrate my 23rd wedding anniversary. However, after 2 days sightseeing, my daughter aged 15 started to have high fever for 2 days. When we need help, Pan pacific really provide their greatest support to us. That’s what 5-star hotel meant to be. Thank you for the whole-hearted services of Mr. Craig Bonnor and his team, especially Ms Supriya who managed to call the doctor to come to our room for consultation, asked conceige to buy us medicine, managed to send breakfast & food to our room etc....etc.... Thank you for your care & thank you for your patience & thank you for your smiley face to comfort us. Thank you 🙏🏻

Reviewed July 04, 2019

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Thank you very much for posting a review following your recent 23rd wedding anniversary stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Supriya and the team. We greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 09, 2019
Pan Pacific Melbourne
9.6
Exceptional
Manish from Australia
Couple
Deluxe King
Stayed 1 night in December 2017

Excellent Stay”

We chose to stay at Pan Pacific Melbourne for our 10 year wedding anniversary. At the time of booking we thought the rate was on the pricey end, but it was well worth the money. We had a good city view room overlooking the river and Melb skyline. The room was clean and well made. Bed and shower both comfortable. Breakfast was ok though - probably needs a bit more manpower (there was a 25 minute wait on omelettes) and the dull lighting wasn't the best. However overall a great stay :)

Reviewed December 05, 2017

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Dear Manish, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. I was delighted to note from your comments that you enjoyed your overall stay and we greatly appreciate your feedback on our rooms and views. However, I have taken note of your comments regarding the experience you had at breakfast and I do sincerely regret the inconvenience and disappointment caused. Rest assured I have already raised this with our F&B Manager as we are always looking for ways to improve the guest experience. I greatly appreciate your feedback as your views enable us to monitor our guests’ needs and expectations, and help us evaluate the standard of our services and facilities. Thank you once again and we all hope to have the pleasure of welcoming you back to Pan Pacific Melbourne in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
10.0
Exceptional
Andrew from Australia
Business traveler
Premier King City Skyline View Room
Stayed 3 nights in March 2018

One of The Finest Hotels With Quality Essentials”

This hotel is one of my favourite hotels that I've been to in Melbourne. When you enter this hotel, you are warmly and sincerely greeted by the receptionist and the door opener. This is not only a 5 star hotel, it is a place where you always feel welcome every single time you enter. When you rest, you always receive clean bed with everything done to perfection. Pan Pacific Hotel, I dare you to challenge me and give me a great deal, I will see you AGAIN AND AGAIN!

Reviewed August 28, 2018

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Dear Andrew, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded August 29, 2018
Pan Pacific Melbourne
10.0
Exceptional
Fern from United States
Couple
Deluxe King
Stayed 4 nights in April 2019

Excellent Hotel ”

We had an enjoyable stay at Pan Pacific Melbourne. Staff were friendly and helpful. Nice view and delicious breakfast. I like the layout of the bathroom. I highly recommend Pan Pacific Melbourne and will definitely come back and stay here again.

Reviewed April 22, 2019

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Dear Fern, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time, particularly enjoying or delicious breakfast and the hospitality of our team. Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future! Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

Responded May 02, 2019
Pan Pacific Melbourne
10.0
Exceptional
ALEXANDER from Australia
Couple
Deluxe King
Stayed 4 nights in March 2018

Anniversary stay”

My wife & I stayed at the Pan Pacific in Melbourne for our 2 year wedding anniversary & were blown away by the hotel & the service, not to mention the breakfast. The staff were super friendly & even upgraded us free of charge. We would definitely recommend the hotel & looking forward to staying here again.

Reviewed July 04, 2018

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Dear Alexander, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 06, 2018
Pan Pacific Melbourne
10.0
Exceptional
Jiamin from Singapore
Solo traveler
Deluxe King
Stayed 2 nights in February 2020

Found a Gem! ”

Charming City View, Impressive Service by Ricky (Front Desk), Squeezing the last minute room service order by Paula (Service One), the asian bellman who greeted. This property is just Amazing! I can't wait to stay with the Pan Pacific Melbourne again!

Reviewed February 22, 2020

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Dear Jiamin, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Ricky, Paula and the team. We all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

Responded February 25, 2020
Pan Pacific Melbourne
9.2
Exceptional
Erna from Australia
Family with teens
Family Queen Room
Stayed 5 nights in July 2019

Awesome ”

Our stayed at Pan Pacific Melbourne was awesome. The staff were so friendly and very helpful. The view from our room that we stayed that was perfect. I would like to come to stay in this hotel again in the future.

Reviewed July 19, 2019

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Dear Erna, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 22, 2019
Pan Pacific Melbourne
9.6
Exceptional
Roger from United Kingdom
Couple
Premier King City Skyline View Room
Stayed 3 nights in September 2018

Exceptional”

Hotel was in a good position for exploring Melbourne. The Hotel staff were very helpful and nothing was to much trouble, the downstairs Restaurent was very good. Overall our stay at the Pan Pacific was excellent

Reviewed October 01, 2018

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Dear Roger, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded October 02, 2018
Pan Pacific Melbourne
9.6
Exceptional
Darren
Business traveler
Family Queen Room
Stayed 1 night in September 2018

Wonderful hotel”

I stayed at Pan Pacific for only one night (wish it was longer) and thoroughly enjoyed my stay. Although this is a fairly new property I loved that the hotel fitout gave the impression it was solid classic build hotel rather than a purpose built. You’ll know what I mean when you enter your hotel room,p. The fixtures look solid and of high quality. My room was spacious with ample lighting and most importantly for me, the bed was super comfy. I usually have issues with pillows in hotels but this time I didn’t. I slept like a baby all night. The bathroom is huge and well laid out with plenty of lighting and a decent shave mirror with light. I chose this hotel as it was near where I needed to be for my business meeting the next day. Google maps quoted approx 20 min walk to the Crown but in fact it was only five minutes thanks to the walk trail (instead of using the roads as Google suggested). Breakfast in the hotel was lovely. Plenty to choose from and great coffee!

Reviewed September 23, 2018

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Dear Darren, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located close to Crown Casino, shopping and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded September 25, 2018
Pan Pacific Melbourne
9.3
Exceptional
Anthony from Australia
Couple
Stayed 4 nights in October 2011

Excellent Hotel”

Best Service, Great location, Very professional

Hilton South Wharf Melbourne was a pleasure to stay. The staff are a credit to the Hilton where nothing was a bother and only to happy to assist with any request. We have stayed in many quality hotels all over the world and I would have to say this was one of the most professional hotels we have stayed. Hilton odviously breed a great culture into there staff. I would highly recommend the Hilton South Wharf if you are looking for a great position with only 100mtrs to the Casino and 100mtrs in the other direction to Melbourne Docklands and an easy stroll into the heart of the city. I can not praise the staff enough. Rooms are certainly roomy enough, modern and very comfortable for a city room. Well done GUYS!!!

Reviewed November 08, 2011

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9.7
Exceptional
Wenting from China
Couple
Stayed 2 nights in January 2013

Lovely hotel and great location”

very convenient location

The hotel is located in the very heart of CBD of Melbourne and with an extremely good environment around it. It's just a few minutes' walk to city centre and very close to Yarra River and DFO. It can satisfy your needs. The room is pretty spacious and with great view. It is a really great experience to stay here. In terms of breakfast buffet, the hotel offerred a limited range of selections, which could not satisfy all the customers' needs, especially when the customers are from Asian countries.

Reviewed January 21, 2013

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10.0
Exceptional
efren from Philippines
Family with teens
Family Queen Room
Stayed 3 nights in December 2018

GREAT HOTEL with great staff”

Its our first time to stay in Pan Pacific Hotel and you easily distinguished their excellent hotel and service given from the employees. The moment we step inside you can feel the atmosphere of a welcoming spirit of Pan Pacific. Service, service, service.... is truly what makes this hotel great. Smiling staffs, they are all conversationalist, we love it! Well trained staffs, congratulations!

Reviewed January 06, 2019

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Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded January 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
Lik from Malaysia
Couple
Stayed 1 night in August 2017

Exceptional”

Good location, very clean hotel. The staying in the Pan Pacific hotel was very pleasant and enjoyable for us. We liked the location very much. The night view was awesome!! The service people everywhere were very nice and polite. And thanks for birthday surprised Pan Pacific Hotel! We would definitely come back in future!

Reviewed August 21, 2017

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Dear Lik, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded September 26, 2017
Pan Pacific Melbourne
9.0
Exceptional
Tom from Australia
Couple
Stayed 3 nights in September 2013

Hotel perfect for short Melbourne getaway ”

Location, Atmosphere and Room Size

Stayed 3 nights at King room with breakfast. Location of hotel is perfect - close to Citylink to airport; Crown Entertinament Complex (walking distance), Convention Centre (walking distance) and not that far from CBD. Nicely appointed rooms with decent size and good view. Overall, very pleasant stay. Perfect choice for short Melbourne getaway.

Reviewed September 25, 2013

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10.0
Exceptional
Rosana from Indonesia
Family with teens
Family Queen Room
Stayed 3 nights in December 2018

Excellent !”

We stayed for 3 days in a family room with 1 double bed and 1 single bed for our daughter. Hotel is great, location is next to DFO and Melbourne Convention Centre in South Wharf. However you should walk quite a bit to get to the nearest tram stop to get to CBD. Buffet breakfast is also great, with many choices of meals available. Will be back to this hotel for our next visit!

Reviewed January 09, 2019

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Dear Rosana, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded January 21, 2019
Pan Pacific Melbourne
8.4
Excellent
Peter
Business traveler
Family Queen Room
Stayed 2 nights in August 2018

Great Position for Business or Pleasure”

What a wonderful property whether for business, convention or a little escape. If you are in Melbourne for a conference at the Convention Centre, the hotel is connected, you can leave from your hotel room and arrive at the conference without leaving the building. Downstairs is the Melbourne city DFO, so if you forget something, say a tie like I did, you can pop downstairs and shop away. It certainly isn't a cheap getaway, however the convenience of being on Melbourne doorstep and the excellent team spirit and friendliness of the staff make it a greta place to stay. The only thing I would say you need to know, if you like a firm bed, then you won't be disappointed. For me, something a little more give would have been much more comfortable.

Reviewed September 02, 2018

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Dear Peter, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre, the DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded September 03, 2018
Pan Pacific Melbourne
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