Pan Pacific Orchard Hotel Singapore
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Pan Pacific Orchard Hotel Singapore

10 Claymore Road, Orchard, Singapore, Singapore, 229540
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Deluxe  - Bed Pan Pacific Orchard Hotel Singapore
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    Interior view Pan Pacific Orchard Hotel Singapore
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     Pan Pacific Orchard Hotel Singapore

    Pan Pacific Orchard Hotel Singapore Reviews

    8.3
    Excellent
    /10
    (1969 reviews)See what guests said
    10.0
    Exceptional

    "Great Ambience, Close to everything."

    Alie

    -

    August 19, 2018

    8.6
    Excellent cleanliness
    Recommended by 95% of guests

    Things you’ll love about Pan Pacific Orchard Hotel Singapore

    Things you'll love

    • 420 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.3
    See map
    Excellent location - Inside city center
    Popular
    Nearby
  • Orchard Road1.1 km
  • Battlebox2.22 km
  • Merlion Park3.59 km
  • Singapore Flyer4.21 km
  • Marina Bay Sands Casino4.26 km
  • Cloud Forest4.63 km
  • Gardens by the Bay4.89 km
  • Supertree Grove4.9 km
  • Universal Studios5.91 km
  • Sentosa Island6.64 km
  • This property is in high demand!

    Last booked a few minutes ago

    Value for money8.0
    Distance to city center0.5 km
    Location rating8.3
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport18.5 km

    Rooms available at Pan Pacific Orchard Hotel Singapore

    8.4
    Excellent
    Room comfort & quality
    Studio
    Studio
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 2 single beds or 1 double b...
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    Pacific Club
    Pacific Club
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
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    Executive Room
    Executive Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
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    Pacific Club Studio
    Pacific Club Studio
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premium Room
    Premium Room
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe
    Deluxe
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 queen bed
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    Room Selected at Check In
    Room Selected at Check In
    ...
    • Room size: 27 m²/291 ft²
    • Shower
    • 1 king bed
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    Penthouse
    Penthouse
    ...
    • Non-smoking
    • Shower
    Enter dates to see prices
    Premium Room
    Premium Room
    ...
    • Shower
    Enter dates to see prices
    Studio triple
    Studio triple
    ...
    • Non-smoking
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    Have a question for Pan Pacific Orchard Hotel Singapore?

    What people love about Pan Pacific Orchard Hotel Singapore

    • 8.0
      Very good

      "Room spacious n quiet"

      Siew Y.

      |

      March 16, 2018

    • 9.2
      Exceptional

      "Great facilities!"

      Kokou

      |

      February 7, 2018

    • 9.6
      Exceptional

      "Nice room and very comfortable bed."

      Shareen

      |

      December 25, 2017

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    More about Pan Pacific Orchard Hotel Singapore

    More about Pan Pacific Orchard Hotel Singapore

    8.0
    Very good

    "It is a convenient hotel."

    Renne

    |

    August 8, 2018

    An overview

    Show less

    What they offer

    7.6
    Very good

    "Location & breakfast spread are the best parts of this hotel..."

    Lynette

    |

    July 13, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Jamboree Bar & Cafe
    90 m American, Grill
    PS.Cafe at Palais Renaissance
    140 m American, Cafe, European
    Tony Roma's
    160 m American, Barbecue, Soups
    Asian cuisine
    Asian cuisine
    10 at Claymore
    40 m Asian, Chinese, Gluten Free
    Lobby Lounge at Pan Pacific Orchard
    50 m Asian
    Jane Thai Orchard
    90 m Asian, Thai
    Chinese cuisine
    Chinese cuisine
    The Magic of Chongqing Hot Pot
    230 m Chinese
    Kam Boat Chinese Cuisine
    240 m Chinese
    The 2nd Floor
    270 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Pan Pacific Orchard Hotel Singapore from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1969)Booking.com Reviews (853)
    8.3
    /
    10
    Cleanliness8.6
    Facilities8.3
    Location8.3
    Room comfort and quality8.4
    Service8.3
    Value for money8.0
    All languages
    All guests (1969)
    All room types

    Show reviews that mention 

    Showing 1389 verified guest comments
    12345
    8.8
    Excellent
    Natanael from Indonesia
    Couple
    Premium Room
    Stayed 1 night in February 2018

    Decent all the way.”

    Everything here was about decent, from hotel room to breakfast to facilities. Basically, if you're looking for a normal 5 star hotel with a normal room and a normal breakfast where everything just run smooth and perfect, here is the place. Other than that, I can't really see any outstanding feature that my booking have.

    Reviewed June 07, 2018
    8.0
    Excellent
    Wilson from Singapore
    Family with young children
    Studio
    Stayed 1 night in November 2017

    Great Room but Disappointing Staff”

    Great room, clean and spacious suite. My little girl enjoyed the space totally. Food quality was disappointing compared to our last stay at the hotel. Worst customer service experienced. Staff was giving excuses in their shortfall when she failed to follow-up from an incident. Overall disappointing experience.

    Reviewed April 28, 2018
    10.0
    Exceptional
    Alicia from Singapore
    Couple
    Studio
    Stayed 1 night in March 2018

    Best birthday staycay ever”

    Pan pac’s service was excellent and they were so warm and accommodating. They sent up a complimentary cake because they found out it was my birthday. Thanks for making it a memorable stay! We will definitely be back here again.

    Reviewed April 06, 2018
    8.4
    Excellent
    jakwida from Thailand
    Family with teens
    Premium Room
    Stayed 1 night in March 2018

    good staff”

    The hotel is normally not grand but all staff hotel is very helpfull about take care and tell me about information (I 'm impress receptionist,hotel staff front, head chef) I enjoyed stay Pan Pacific Orchard. Thank you

    Reviewed March 27, 2018

    Dear jakwida Thank you for your honest review of the hotel. We are glad that you had an enjoyable stay. We take this opportunity to share that Pan Pacific Orchard, Singapore will be closed from 1 April 2018 to undergo a complete redevelopment. The hotel will continue to be managed by Pan Pacific Hotels Group when it reopens. We thank all our guests, patrons and partners who are a part of the hotel's cherished history and look forward to welcoming you back again. Sincerely with warm regards Andrew Donadel General Manager

    Responded March 27, 2018
    Pan Pacific Orchard Hotel Singapore
    8.0
    Excellent
    ROSSINI from Philippines
    Couple
    Deluxe
    Stayed 1 night in December 2017

    Great location”

    It was a great experience spending a night in town. Bathroom and overall room are beyond our satisfaction, given that we upgraded to a suite. The only thing – the swimming pool looks/feels tired, definitely needs a makeover!

    Reviewed March 15, 2018

    Dear Rossini Thank you for your feedback and comments especially those with regard to a makeover. It is thus an opportune time for us to share that Pan Pacific Orchard, Singapore will be closed from 1 April 2018 to undergo a complete redevelopment. The hotel will continue to be managed by Pan Pacific Hotels Group when it reopens. We thank all our guests, patrons and partners who are a part of the hotel's cherished history and look forward to welcoming you back again. Sincerely with warm regards Andrew Donadel General Manager

    Responded March 17, 2018
    Pan Pacific Orchard Hotel Singapore
    9.6
    Exceptional
    Amanda from Indonesia
    Business traveler
    Executive Room
    Stayed 2 nights in March 2018

    Great value for money ”

    I’ve stayed for 2 nights at this PanPac. Be careful when u are booking PanPac in Spore, because there’s 4 PanPacs - make sure you’re not giving the taxi driver the different address, though this one does not disappoint, for me the service is great, hotel room size is bigger than the usual room in hotel around Orchard area. I like the breakfast selection especially the salad & porridge.. the uncle chef is very friendly, he made you feel very welcomed in the morning. Location is strategic yet quiet (unless if u go thru from backside of the hotel, it’s dodgy in the evening - some night clubs nearby). I prefer to walk from the lobby - u can turn right and then will meet Scotts rd rightaway.

    Reviewed March 09, 2018

    Dear Amanda Thank you for sharing your feedback of your recent experience. We are glad you like everything about the experience, except for small pockets of discomfort. We hope that your support of the Pan Pacific brand will continue well into the future. Sincerely with warm regards Andrew Donadel General Manager

    Responded March 12, 2018
    Pan Pacific Orchard Hotel Singapore
    9.2
    Exceptional
    Estelle from Switzerland
    Solo traveler
    Premium Room
    Stayed 1 night in March 2018

    Amazing staff, great room, Nespresso coffee, Handy device to be able to see maps, make reservations,”

    I have never seen this device before. Free calls internationally, access at all time to map, sites etc....vs looking for wifi...super convenient. The staff at reception and bar as well as restaurant were all extremely ptofessional, accomodating, understanding and great!! This location will soon close for renovation but the seevice at pan pacific is great...so any of the other 3 locations in town i am sure are great...especially the one by Bay Sand / Marina Bay!!

    Reviewed March 04, 2018

    Dear Estelle Thank you for your lovely comments. We are so glad you had such a great experience and found Handy of great convenience. We look forward to your continued support of the Pan Pacific brand and your stay at our sister property, Pan Pacific Singapore at 7 Raffles Blvd, Singapore 039595. Assuring you of our best attention at all times. Sincerely with warm regards Andrew Donadel General Manager

    Responded March 04, 2018
    Pan Pacific Orchard Hotel Singapore
    9.6
    Exceptional
    Jaylyn from Philippines
    Family with young children
    Studio
    Stayed 1 night in February 2018

    I love this place!!! ”

    Booked the studio king for my birthday celebration, we really enjoyed the room very spacious and with complete amenities, didnot manage to use the espresso machine that was also available. We really had a great time staying at Pan pacific orchard will definitely book again next time. They also sent a cake to my room for my birthday ☺️☺️☺️☺️

    Reviewed February 26, 2018

    Dear Jaylyn Thank you for sharing your comments on your recent experience with us. We are delighted that you had a memorable time here. We would like to share however that Pan Pacific Orchard, Singapore will be closed from 31 March 2018 to make way for a new hotel on the current site, which will continue to be managed by Pan Pacific Hotels and Resorts. We do look forward to your continued support of the Pan Pacific brand. Sincerely with warm regards Andrew Donadel General Manager

    Responded February 26, 2018
    Pan Pacific Orchard Hotel Singapore
    10.0
    Exceptional
    Rafidah from Singapore
    Family with young children
    Studio
    Stayed 1 night in February 2018

    Daughter birthday staycation”

    booked a studio room for our daughter's birthday staycation. we had a mini celebration. PPO upgraded our stay to suites which was a spacious room with complete amenities. Their room service was efficient. Check in was a breeze. Hotel staffs had smiles on their face. They address your name when you call them. Great hotel with good staffs and awesome service. thumbs up!!

    Reviewed February 19, 2018

    Dear Rafidah We are delighted that you chose to celebrate your daughter's birthday here at Pan Pacific Orchard, Singapore. Nothing pleases us more than being able to provide our guests with a memorable experience. We very much hope that you will continue to support the Pan Pacific brand in the future. Sincerely with warm regards Andrew Donadel General Manager

    Responded February 22, 2018
    Pan Pacific Orchard Hotel Singapore
    9.2
    Exceptional
    Lisa from Indonesia
    Family with young children
    Studio
    Stayed 1 night in December 2017

    Great Stay”

    We enjoyed staying here with children last weekend in Studio room. Express check in process, kids were happy to get welcome complimentary, a teddy bear for each kid. Also a coloring book complete with the crayon. Fragrant hallway to the spacious clean room. Good toiletries. The doorman, John is also helpful. The breakfast menu is just average, not as expected. We would recommend this hotel to friends.

    Reviewed December 15, 2017

    Dear Lisa Thank you for your recommendation of the Pan Pacific Orchard, Singapore. Your wonderful review will go a long way in inspiring our associates. Your comment on the exceptional services provided by John will be shared with him. We are delighted that you enjoyed your stay and very much look forward to sharing our Pan Pacific hospitality with you at your next visit. Sincerely with warm regards Andrew Donadel General Manager

    Responded December 15, 2017
    Pan Pacific Orchard Hotel Singapore
    8.4
    Excellent
    Jonathan from United Kingdom
    Family with young children
    Premium Room
    Stayed 2 nights in November 2017

    Nice hotel is good location”

    Nice hotel, breakfast could be a little better, but overall enjoyed my stay here, it was good value and good service with a nice room. I was very happy Pan Pacific accommodated our pre-request for a high room facing away from Orchard. Was much appreciated

    Reviewed November 28, 2017

    Dear Jonathan Thank you for staying at Pan Pacific Orchard, Singapore. We are delighted that you enjoyed everything about your stay and will certainly share your comments regarding our breakfast so that our guests will have an even better experience. We very much look forward to seeing you again when next you are in Singapore. Sincerely with warm regards Andrew Donadel General Manager

    Responded November 28, 2017
    Pan Pacific Orchard Hotel Singapore
    10.0
    Exceptional
    Ari from Indonesia
    Business traveler
    Premium Room
    Stayed 2 nights in October 2017

    Outstanding”

    Location just perfect, restaurants, pubs, cafe, groceries store, convenient stores, are aound this hotel. Easy access to orchard mall, far east plaza, takashimaya, etc. Hotel facilities are complete. A handy mobile phone also include in your room. You can use it to call local and international for FREE. Unlimited! You can find all information about singapore that you need, in this mobile phone. Including ticket discount, etc. Wifi are fast. Toiletries come in complete set. Aircon is very cool. I dont find any to complain. Its just PERFECT.

    Reviewed October 23, 2017

    Dear Ari it is always heartening to receive such great comments from our guests. We are very glad that the facilities and amenities provided made a difference in your stay. My team and I look forward to extending our warm hospitality to you at your next visit. Thank you again for taking the time to share with all your experience at Pan Pacific Orchard, Singapore Sincerely with warm regards Andrew Donadel General Manager

    Responded October 25, 2017
    Pan Pacific Orchard Hotel Singapore
    9.6
    Exceptional
    Tony from Philippines
    Solo traveler
    Premium Room
    Stayed 1 night in September 2017

    very delightful stay”

    everything is good in this hotel except the neighbourhood- the bars, the massage parlours. However, it is convenient: Walking distance to the Botanic Garden and Orchard road shopping centres. Room is clean and bed is very comfortable. Breakfast is not so special though.

    Reviewed September 05, 2017

    Dear Tony Thank you for your honest feedback regarding the convenience of the hotel's location. It is indeed close to the many shopping malls, eateries and the Singapore Botanic Gardens, a UNESCO World Heritage site. We are glad that you liked our rooms and the comfortable bed. We have shared your valued comments regarding our breakfast so that our team may look into offering a richer spread. We look forward to welcoming you again. Sincerely with warm regards Andrew Donadel General Manager

    Responded September 06, 2017
    Pan Pacific Orchard Hotel Singapore
    9.2
    Exceptional
    Kalyaphas from Thailand
    Business traveler
    Studio
    Stayed 1 night in September 2016

    Great location just off Orchard Road, Comfortable base for Singapore visits”

    We choose this hotel for our Singapore stays because of its location closeness to nearby embassy (visa trips) and to the great shopping/dining life on Orchard road. Rooms are comfortable, clean and roomy compared to others we have used in that area. The balance of comfort and quality to value for money is a good one by comparison to other over-priced options in the area. Breakfast dining can get busy and noisy so choose your time to visit, but its very good quality and good service. Easy walk to Orchard/Scotts Road, Isetan and much more. Always our first consideration for Singapore visits. (we visit around 4-6 times per year)

    Reviewed June 20, 2017

    Dear Kalyaphas It is always lovely that our guests enjoy everything about our hotel, from its location to the facilities and food and beverage. Thank you for making us your first consideration during your next visit to Singapore. We look forward to welcoming you. Sincerely Craig Syphers General Manager

    Responded August 07, 2017
    Pan Pacific Orchard Hotel Singapore
    8.4
    Excellent
    HWEE from Singapore
    Couple
    Premium Room
    Stayed 1 night in June 2017

    Room and easily accessible”

    The room is big, bed is comfy, hotel is just behind shaw centre/shaw house within less than 10 mins walking distance. Breakfast spread is alright, but the staff need to smile more frequently. Overall I will stay in this hotel again..

    Reviewed June 12, 2017

    Dear Hwee We are delighted that we will get to welcome you again and have noted the honest comments regarding the friendliness of our associates. We have shared your feedback with our team members so that a warmer Pacific hospitality may be extended to all our guests. We look forward to seeing you again. Sincerely Craig Syphers General Manager

    Responded August 07, 2017
    Pan Pacific Orchard Hotel Singapore
    10.0
    Exceptional
    Nur from Singapore
    Couple
    Premium Room
    Stayed 2 nights in May 2017

    Worth the price ”

    Stayed 2 nights in the premier room. Very cozy. Facilities - indoor jacuzzi, steam room and sauna is unisex and was the perfect way to relax with your loved one. Staff was very friendly. Thoroughly enjoyed the 2 nights and will definitely come back for a staycation.

    Reviewed May 15, 2017

    Dear Nur Thank you for the the warm review received of your stay in May this year. While there has been some tardiness in the reply to this email, we appreciate your feedback and look forward to welcoming you back again sometime. Sincerely from the Team at Pan Pacific Orchard, Singapore

    Responded September 27, 2017
    Pan Pacific Orchard Hotel Singapore
    8.8
    Excellent
    LiJia from Singapore
    Group
    Studio
    Stayed 1 night in December 2016

    Great service and facilities ”

    My friends and I thoroughly enjoyed our stay at Pan Pacific on Xmas eve. Received a free upgrade upon check-in. Excellent & professional service provided during our short stay! Facilities (sauna, jacuzzi, swimming pool and etc) are great as well! Thank you Pan Pacific!

    Reviewed February 05, 2017

    Dear LiJia With apologies for the tardiness there has been in our reply. We truly appreciate the time taken by you to provide your review of your stay. We are glad you enjoyed everything while you were here. We would love to welcome you again. Sincerely from the Team at Pan Pacific Orchard, Singapore

    Responded September 27, 2017
    Pan Pacific Orchard Hotel Singapore
    9.2
    Exceptional
    Lay from Malaysia
    Group
    Premium Room
    Stayed 2 nights in November 2016

    Good stay away from home ”

    Stayed 2 nights here, indeed an extremely good hotel- staffs were very friendly and helpful, even the bellboy was really helpful. Location good just behind Orchard Towers thus we were given easy access to the Orchard Shopping Street for food or shopping. However, think a 5-star hotel such as this could improve on the breakfast spread. Could have more varieties.

    Reviewed December 11, 2016
    9.2
    Exceptional
    ZAITON from Malaysia
    Business traveler
    Premium Room
    Stayed 1 night in November 2016

    Awesome”

    Checking in and checking out process is quite fast. The room is very comfortable. Breakfast buffet is good. Friendly staff and surrounding are clean and tidy. Walking distance to the shopping area i.e. Orchard Road. I would recommend to others to stay at this hotel.

    Reviewed December 06, 2016
    8.0
    Excellent
    Norashikin from Singapore
    Couple
    Premium Room
    Stayed 1 night in December 2016

    Nice n comfort”

    D rooms r nice n comfy.pacific club lounge has no view.its should b located at high floor so we can enjoy d view while chilling over drinks n snacks.d buffet spread not much choices.quite limited compared to another 5*star hotel ive been in s'pore

    Reviewed December 04, 2016
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    Pan Pacific Orchard Hotel Singapore
    |Excellent 8.3
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    • Excellent location
    • Orchard Road
    • Orchard MRT Station is within 0.44 km