Pan Pacific Orchard Hotel Singapore
Pan Pacific Orchard Hotel Singapore
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10.0
Exceptional

"Lovely hotel with a nice pool and indoor jacuzzi."

TANAYATORN

|

May 3, 2018

Deluxe - Bed Pan Pacific Orchard Hotel Singapore
Deluxe - Bed
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Lobby Pan Pacific Orchard Hotel Singapore
Lobby
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Interior view Pan Pacific Orchard Hotel Singapore
Interior view
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Interior view Pan Pacific Orchard Hotel Singapore
Interior view
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See map Pan Pacific Orchard Hotel Singapore
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Excellent
Location
8.3
See all 6 photos Pan Pacific Orchard Hotel Singapore
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What guests are saying:
Superb service. Room is spacious.
Felicia from Singapore
Couple
The hotel is normally not grand but all staff hotel is very helpfull about take care and tell me about information (I 'm impress receptionist,hotel staff front, head chef) I enjoyed stay Pan Pacific Orchard. Thank you
jakwida from Thailand
Family with teens
Nice big and clean rooms
Vivek from Singapore
Couple
Stayed here over my birthday. Room was cozy and spacious, and service was, of course, awesome, except that my birthday compliments were never delivered. :)
Lim from Singapore
Couple
Check in a bit slow. Only have 4 counter but only two are opened for check in . Breakfast so so only.
lay from Singapore
Couple
I stay 5 night with family(1 kids,1 baby,1 wife) ... It's perfect to anything. Thanks pan pacific hotels ^_^
Son from Vietnam
Family with young children
Preferably if could provide halal buffet and complimentary mini bar. Otherwise great.
Nor from Malaysia
Business traveler

Pan Pacific Orchard Hotel Singapore

Excellent location
- Inside city center
- What's nearby?
Excellent
From 1959 reviewsSee what guests said
8.2
/
10
Excellent cleanliness
8.6
Recommended by 87% of guests
Value for money8.0
Distance to city center0.5 km
Location rating8.3
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport18.7 km
  • 440 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Studio
Studio
...
  • Room size: 53 m²/570 ft²
  • City view
  • 2 single beds or 1 double b...
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Pacific Club
Pacific Club
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Room
Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 double b...
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Pacific Club Studio
Pacific Club Studio
...
  • Room size: 53 m²/570 ft²
  • City view
  • 2 single beds or 1 double b...
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Premium Room
Premium Room
...
  • Room size: 70 m²/753 ft²
  • City view
  • 2 single beds or 1 double b...
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Room Selected at Check In
Room Selected at Check In
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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Studio triple
Studio triple
...
  • Non-smoking
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Double Or Twin Premium
Double Or Twin Premium
...
  • Shower
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Penthouse
Penthouse
...
  • Non-smoking
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Have a question for Pan Pacific Orchard Hotel Singapore?

What people love about the property

  • 9.2
    Exceptional

    "The stay was wonderful!"

    Sofia

    |

    January 5, 2018

  • 9.6
    Exceptional

    "Nice room and very comfortable bed."

    Shareen

    |

    December 25, 2017

  • 8.8
    Excellent

    "Excellent & professional service provided during our short stay!"

    LiJia

    |

    February 5, 2017

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More about Pan Pacific Orchard Hotel Singapore

More about Pan Pacific Orchard Hotel Singapore

8.4
Excellent

"The staff were very friendly and helpful."

Omar

|

May 6, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Jamboree Bar & Cafe
90 m American, Grill
PS.Cafe at Palais Renaissance
140 m American, Cafe, European
Tony Roma's
160 m American, Barbecue, Soups
Asian cuisine
Asian cuisine
10 at Claymore
40 m Asian, Chinese, Gluten Free
Lobby Lounge at Pan Pacific Orchard
50 m Asian
Jane Thai Orchard
90 m Asian, Thai
Chinese cuisine
Chinese cuisine
The Magic of Chongqing Hot Pot
230 m Chinese
Kam Boat Chinese Cuisine
240 m Chinese
The 2nd Floor
270 m Chinese

What they offer

8.8
Excellent

"Room is clean spacious"

Chan M.

|

December 2, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1959)Booking.com Reviews (1177)
8.2
/
10
Cleanliness8.6
Facilities8.3
Location8.3
Room comfort and quality8.4
Service8.3
Value for money8.0
Provided by verified guests of Agoda
All languages
All guests (1959)
All room types
Showing 1389 verified guest comments
12345
8.8
Excellent
Natanael from Indonesia
Couple
Premium Room
Stayed 1 night in February 2018
Decent all the way.”
Everything here was about decent, from hotel room to breakfast to facilities. Basically, if you're looking for a normal 5 star hotel with a normal room and a normal breakfast where everything just run smooth and perfect, here is the place. Other than that, I can't really see any outstanding feature that my booking have.
Reviewed June 07, 2018
8.0
Excellent
Wilson from Singapore
Family with young children
Studio
Stayed 1 night in November 2017
Great Room but Disappointing Staff”
Great room, clean and spacious suite. My little girl enjoyed the space totally. Food quality was disappointing compared to our last stay at the hotel. Worst customer service experienced. Staff was giving excuses in their shortfall when she failed to follow-up from an incident. Overall disappointing experience.
Reviewed April 28, 2018
10.0
Exceptional
Alicia from Singapore
Couple
Studio
Stayed 1 night in March 2018
Best birthday staycay ever”
Pan pac’s service was excellent and they were so warm and accommodating. They sent up a complimentary cake because they found out it was my birthday. Thanks for making it a memorable stay! We will definitely be back here again.
Reviewed April 06, 2018
9.6
Exceptional
Amanda from Indonesia
Business traveler
Executive Room
Stayed 2 nights in March 2018
Great value for money ”
I’ve stayed for 2 nights at this PanPac. Be careful when u are booking PanPac in Spore, because there’s 4 PanPacs - make sure you’re not giving the taxi driver the different address, though this one does not disappoint, for me the service is great, hotel room size is bigger than the usual room in hotel around Orchard area. I like the breakfast selection especially the salad & porridge.. the uncle chef is very friendly, he made you feel very welcomed in the morning. Location is strategic yet quiet (unless if u go thru from backside of the hotel, it’s dodgy in the evening - some night clubs nearby). I prefer to walk from the lobby - u can turn right and then will meet Scotts rd rightaway.
Reviewed March 09, 2018
Dear Amanda Thank you for sharing your feedback of your recent experience. We are glad you like everything about the experience, except for small pockets of discomfort. We hope that your support of the Pan Pacific brand will continue well into the future. Sincerely with warm regards Andrew Donadel General Manager
Responded March 12, 2018
Pan Pacific Orchard Hotel Singapore
9.2
Exceptional
Estelle from Switzerland
Solo traveler
Premium Room
Stayed 1 night in March 2018
Amazing staff, great room, Nespresso coffee, Handy device to be able to see maps, make reservations,”
I have never seen this device before. Free calls internationally, access at all time to map, sites etc....vs looking for wifi...super convenient. The staff at reception and bar as well as restaurant were all extremely ptofessional, accomodating, understanding and great!! This location will soon close for renovation but the seevice at pan pacific is great...so any of the other 3 locations in town i am sure are great...especially the one by Bay Sand / Marina Bay!!
Reviewed March 04, 2018
Dear Estelle Thank you for your lovely comments. We are so glad you had such a great experience and found Handy of great convenience. We look forward to your continued support of the Pan Pacific brand and your stay at our sister property, Pan Pacific Singapore at 7 Raffles Blvd, Singapore 039595. Assuring you of our best attention at all times. Sincerely with warm regards Andrew Donadel General Manager
Responded March 04, 2018
Pan Pacific Orchard Hotel Singapore
9.2
Exceptional
Mototsugu from Macau
Family with young children
Premium Room
Stayed 7 nights in February 2018
Stunning hotel!”
We had a great experience overall like as follows. 1. So convenient for anywhere. 2.Easy to call the taxi from the bell desk.No need to use the Uber at all. 3.Lots of restaurants, supermarkets around here. 4.The staffs are so kindness and helpful. 5.The Orchard tower is very close to the hotel. However, we don't need to worry about the safe. 6.So valuable to stay here for Singapore. I really appreciate everything what they have done for us!
Reviewed March 04, 2018
Dear Mototsugu We are very glad you had such a wonderful experience during your time with us. We love when we are able to exceed the expectations of our guests. We very much look forward to your continued support of the Pan Pacific brand. Sincerely with warm regards Andrew Donadel General Manager
Responded March 12, 2018
Pan Pacific Orchard Hotel Singapore
9.6
Exceptional
Jaylyn from Philippines
Family with young children
Studio
Stayed 1 night in February 2018
I love this place!!! ”
Booked the studio king for my birthday celebration, we really enjoyed the room very spacious and with complete amenities, didnot manage to use the espresso machine that was also available. We really had a great time staying at Pan pacific orchard will definitely book again next time. They also sent a cake to my room for my birthday ☺️☺️☺️☺️
Reviewed February 26, 2018
Dear Jaylyn Thank you for sharing your comments on your recent experience with us. We are delighted that you had a memorable time here. We would like to share however that Pan Pacific Orchard, Singapore will be closed from 31 March 2018 to make way for a new hotel on the current site, which will continue to be managed by Pan Pacific Hotels and Resorts. We do look forward to your continued support of the Pan Pacific brand. Sincerely with warm regards Andrew Donadel General Manager
Responded February 26, 2018
Pan Pacific Orchard Hotel Singapore
10.0
Exceptional
Rafidah from Singapore
Family with young children
Studio
Stayed 1 night in February 2018
Daughter birthday staycation”
booked a studio room for our daughter's birthday staycation. we had a mini celebration. PPO upgraded our stay to suites which was a spacious room with complete amenities. Their room service was efficient. Check in was a breeze. Hotel staffs had smiles on their face. They address your name when you call them. Great hotel with good staffs and awesome service. thumbs up!!
Reviewed February 19, 2018
Dear Rafidah We are delighted that you chose to celebrate your daughter's birthday here at Pan Pacific Orchard, Singapore. Nothing pleases us more than being able to provide our guests with a memorable experience. We very much hope that you will continue to support the Pan Pacific brand in the future. Sincerely with warm regards Andrew Donadel General Manager
Responded February 22, 2018
Pan Pacific Orchard Hotel Singapore
9.2
Exceptional
Lisa from Indonesia
Family with young children
Studio
Stayed 1 night in December 2017
Great Stay”
We enjoyed staying here with children last weekend in Studio room. Express check in process, kids were happy to get welcome complimentary, a teddy bear for each kid. Also a coloring book complete with the crayon. Fragrant hallway to the spacious clean room. Good toiletries. The doorman, John is also helpful. The breakfast menu is just average, not as expected. We would recommend this hotel to friends.
Reviewed December 15, 2017
Dear Lisa Thank you for your recommendation of the Pan Pacific Orchard, Singapore. Your wonderful review will go a long way in inspiring our associates. Your comment on the exceptional services provided by John will be shared with him. We are delighted that you enjoyed your stay and very much look forward to sharing our Pan Pacific hospitality with you at your next visit. Sincerely with warm regards Andrew Donadel General Manager
Responded December 15, 2017
Pan Pacific Orchard Hotel Singapore
10.0
Exceptional
SIONG from Malaysia
Couple
Executive Room
Stayed 1 night in February 2018
good hotel ...nice ”
good hotel ...nice
Reviewed September 22, 2018
8.4
Excellent
Jonathan from United Kingdom
Family with young children
Premium Room
Stayed 2 nights in November 2017
Nice hotel is good location”
Nice hotel, breakfast could be a little better, but overall enjoyed my stay here, it was good value and good service with a nice room. I was very happy Pan Pacific accommodated our pre-request for a high room facing away from Orchard. Was much appreciated
Reviewed November 28, 2017
Dear Jonathan Thank you for staying at Pan Pacific Orchard, Singapore. We are delighted that you enjoyed everything about your stay and will certainly share your comments regarding our breakfast so that our guests will have an even better experience. We very much look forward to seeing you again when next you are in Singapore. Sincerely with warm regards Andrew Donadel General Manager
Responded November 28, 2017
Pan Pacific Orchard Hotel Singapore
10.0
Exceptional
Ari from Indonesia
Business traveler
Premium Room
Stayed 2 nights in October 2017
Outstanding”
Location just perfect, restaurants, pubs, cafe, groceries store, convenient stores, are aound this hotel. Easy access to orchard mall, far east plaza, takashimaya, etc. Hotel facilities are complete. A handy mobile phone also include in your room. You can use it to call local and international for FREE. Unlimited! You can find all information about singapore that you need, in this mobile phone. Including ticket discount, etc. Wifi are fast. Toiletries come in complete set. Aircon is very cool. I dont find any to complain. Its just PERFECT.
Reviewed October 23, 2017
Dear Ari it is always heartening to receive such great comments from our guests. We are very glad that the facilities and amenities provided made a difference in your stay. My team and I look forward to extending our warm hospitality to you at your next visit. Thank you again for taking the time to share with all your experience at Pan Pacific Orchard, Singapore Sincerely with warm regards Andrew Donadel General Manager
Responded October 25, 2017
Pan Pacific Orchard Hotel Singapore
10.0
Exceptional
Lee from Malaysia
Family with young children
Pacific Club Studio
Stayed 1 night in September 2017
Spacious rooms”
Love the spaciousness of the room, we booked the Pacific Club Studio for a weekend staycation. The breakfast was OK but I was a little disappointed though. Cause we went there at 9.30am (buffet ends at 10.00am) and there was not enough seats, so we had to wait.
Reviewed October 02, 2017
Dear Lee Thank you for loving the spaciousness of the room booked when you were staying with us. We are sorry however, that you did not get to enjoy a longer breakfast opportunity. Depending on the stay packages chosen, our Pacific Club Lounge also offers breakfast. Perhaps at your next booking you may like to consider having a package that enables the option of breakfast at our Pacific Club Lounge so that you may enjoy your morning at leisurely pace. We hope to see you again. Sincerely with warm regards Andrew Donadel General Manager
Responded October 03, 2017
Pan Pacific Orchard Hotel Singapore
9.6
Exceptional
Tony from Philippines
Solo traveler
Premium Room
Stayed 1 night in September 2017
very delightful stay”
everything is good in this hotel except the neighbourhood- the bars, the massage parlours. However, it is convenient: Walking distance to the Botanic Garden and Orchard road shopping centres. Room is clean and bed is very comfortable. Breakfast is not so special though.
Reviewed September 05, 2017
Dear Tony Thank you for your honest feedback regarding the convenience of the hotel's location. It is indeed close to the many shopping malls, eateries and the Singapore Botanic Gardens, a UNESCO World Heritage site. We are glad that you liked our rooms and the comfortable bed. We have shared your valued comments regarding our breakfast so that our team may look into offering a richer spread. We look forward to welcoming you again. Sincerely with warm regards Andrew Donadel General Manager
Responded September 06, 2017
Pan Pacific Orchard Hotel Singapore
10.0
Exceptional
Nadiah from Singapore
Family with young children
Studio
Stayed 1 night in March 2017
Best Birthday Staycation”
This was a super last minute plan so the hotel was book 1 night before the check in. It was well worth the money for the size of the room and the price.. Staff was also very sweet to send in a complimentary Birthday Cake for me as it was my Birthday. They even wished me Happy Birthday upon check in. Jacuzzi was lovely to have some down time. And all of us enjoyed the pool & bath tub!!
Reviewed July 07, 2017
Thank you for making the choice to stay at the Pan Pacific Orchard, Singapore for such a special occasion. We are heartened by your wonderful review which will go a long way in inspiring our associates. We remain at your service and look forward to welcoming you again. Sincerely, Craig Syphers General Manager
Responded August 02, 2017
Pan Pacific Orchard Hotel Singapore
9.2
Exceptional
Kalyaphas from Thailand
Business traveler
Studio
Stayed 1 night in September 2016
Great location just off Orchard Road, Comfortable base for Singapore visits”
We choose this hotel for our Singapore stays because of its location closeness to nearby embassy (visa trips) and to the great shopping/dining life on Orchard road. Rooms are comfortable, clean and roomy compared to others we have used in that area. The balance of comfort and quality to value for money is a good one by comparison to other over-priced options in the area. Breakfast dining can get busy and noisy so choose your time to visit, but its very good quality and good service. Easy walk to Orchard/Scotts Road, Isetan and much more. Always our first consideration for Singapore visits. (we visit around 4-6 times per year)
Reviewed June 20, 2017
Dear Kalyaphas It is always lovely that our guests enjoy everything about our hotel, from its location to the facilities and food and beverage. Thank you for making us your first consideration during your next visit to Singapore. We look forward to welcoming you. Sincerely Craig Syphers General Manager
Responded August 07, 2017
Pan Pacific Orchard Hotel Singapore
8.4
Excellent
HWEE from Singapore
Couple
Premium Room
Stayed 1 night in June 2017
Room and easily accessible”
The room is big, bed is comfy, hotel is just behind shaw centre/shaw house within less than 10 mins walking distance. Breakfast spread is alright, but the staff need to smile more frequently. Overall I will stay in this hotel again..
Reviewed June 12, 2017
Dear Hwee We are delighted that we will get to welcome you again and have noted the honest comments regarding the friendliness of our associates. We have shared your feedback with our team members so that a warmer Pacific hospitality may be extended to all our guests. We look forward to seeing you again. Sincerely Craig Syphers General Manager
Responded August 07, 2017
Pan Pacific Orchard Hotel Singapore
10.0
Exceptional
Nur from Singapore
Couple
Premium Room
Stayed 2 nights in May 2017
Worth the price ”
Stayed 2 nights in the premier room. Very cozy. Facilities - indoor jacuzzi, steam room and sauna is unisex and was the perfect way to relax with your loved one. Staff was very friendly. Thoroughly enjoyed the 2 nights and will definitely come back for a staycation.
Reviewed May 15, 2017
Dear Nur Thank you for the the warm review received of your stay in May this year. While there has been some tardiness in the reply to this email, we appreciate your feedback and look forward to welcoming you back again sometime. Sincerely from the Team at Pan Pacific Orchard, Singapore
Responded September 27, 2017
Pan Pacific Orchard Hotel Singapore
8.4
Excellent
Quentin from United Kingdom
Couple
Premium Room
Stayed 1 night in January 2017
Nothing more than an Hotel”
I think the title says it all, a grand lobby, but corridors, rooms and every thing like that are fine, staff are professional, breakfast is huge- it just offers nothing that every decent hotel offers.. Pool is nice and empty!
Reviewed January 09, 2017
Dear Quentin With apologies for the tardiness there has been in our reply. We truly appreciate the time taken by you to provide your review of your stay. We are glad you liked the grand lobby and other areas. We hope to be able to share our hospitality with you again. Sincerely with warm regards from the Team at Pan Pacific Orchard, Singapore
Responded September 27, 2017
Pan Pacific Orchard Hotel Singapore
8.0
Excellent
Muhammad from Singapore
Couple
Studio
Stayed 1 night in December 2016
Great stay in spacious studio room.”
I had initially made a request for an early check-in and a smoking room in advance during booking but when I made a call a night before my stay to seek confirmation, the staff on the line said unapologetically that requests were subject to availability on the day itself. Fair enough. But I would expect for them to have at least made an indication for a smoking room. When I checked in at standard check-in time, I had to wait for two hours for a smoking room. Room was spacious and amenities were accommodative. During my stay, I made a call to front desk to request for ice to be sent and they did it in no time. I appreciated that they even called back to check if we had received our ice. Overall a great stay there but unfortunate that requests for a smoking room could have been handled better.
Reviewed January 02, 2017
Dear Muhammad With apologies for the tardiness there has been in our reply. We truly appreciate the time taken by you to provide your review of your stay. Your feedback has been shared with the team and we thank you for highlighting the areas which need looking into. It is only with such comments that we are able to meet with our guests' needs better. We hope to be able to share our hospitality with you again. Sincerely with warm regards from the Team at Pan Pacific Orchard, Singapore
Responded September 27, 2017
Pan Pacific Orchard Hotel Singapore
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  • Excellent location
  • Orchard Road
  • Orchard MRT Station is within 0.44 km