24 Jan 2019
Thursday
25 Jan 2019
Friday
2 adults
1 room
8.8
Excellent"A very pleasant stay, with really helpful and courteous staf..."
George
|
November 30, 2017
See map
Excellent
Location
8.6
Removed from saved list
What guests are saying:
The location & convenience was a real plus for me.
Stayed here on the night of my wedding, staff went above and beyond to make us feel special.
good location nice staffs
Location is very good The breakfast was lovely and my room very comfortable and with a good view
great staff
Room service was amazing, food was incredible and the view from the room was spectacular
no cons only pros , awesome place to stay i can not fault it
Stayed in a River view suite with club drinks and canapes and awesome breakfast.
Staff were super friendly.
Got a great deal.
Pool area is a bit dated but was nice and warm.
The outstanding service and warmth from the staff at the Pan Pacific was a real standout.
Very happy with this excellent hotel.
Pan Pacific Perth
- 60 meters from city center
-
What's nearby?
From 1566 reviewsSee what guests said
8.3
/
10
Excellent service
8.6
Recommended by 92% of guests
| Value for money | 7.9 |
| Distance to city center | 0.5 Km |
| Location rating | 8.6 |
| Nearest airport | Perth International Airport (PER) |
| Distance to airport | 9.7 km |
Located in heart of Perth
Free Wi-Fi in all rooms!
Currency exchange
Steamroom
Select your room
8.1
Excellent
Room comfort & quality
Don't miss out!13 travelers have booked today.
See photos and details
Pacific Club Suite
...
- Room size: 55 m²/592 ft²
- City view
- 1 super king bed
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Pacific Club King Room
...
- Room size: 38 m²/409 ft²
- City view
- 1 king bed
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Deluxe King Room
...
- Room size: 29 m²/312 ft²
- City view
- 1 king bed
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Premier
...
- Room size: 39 m²/420 ft²
- City view
- 1 king bed
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Suite River View
...
- Room size: 60 m²/646 ft²
- River view
- 1 super king bed
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Deluxe Twin Room
...
- Room size: 29 m²/312 ft²
- Non-smoking
- 2 queen beds
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Executive King Room
...
- Room size: 38 m²/409 ft²
- City view
- 1 super king bed
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Presidential Suite
...
- Room size: 172 m²/1851 ft²
- Non-smoking
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Superior King Room
...
- Room size: 29 m²/312 ft²
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Superior Twin Room
...
- Room size: 29 m²/312 ft²
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Have a question for Pan Pacific Perth?
What people love about the property
- 10.0Exceptional
"The concierge Stuart was very helpful and highly proactive."
Mei C.
|
December 29, 2017
- 9.6Exceptional
"Clean comfortable room with nice bath and amenities ."
Ting Y.
|
November 27, 2017
- 10.0Exceptional
"Excellent hotel.everything perfect"
Vipul
|
October 4, 2017
Compare to other recommended properties
 Pan Pacific Perth | Best value!  |  |  | |
| Guest rating | Excellent 1566 reviews 8.3 Location 8.6 | Excellent 554 reviews 8.6 Location 9.0 | Excellent 32 reviews 8.8 Location 9.2 | Excellent 707 reviews 8.3 Location 8.8 |
| Neighborhood | Perth City Centre | Perth City Centre | Perth City Centre | Perth City Centre |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
10.0
Exceptional"Very nice staff and within walkable distance to city area"
Hui H.
|
October 10, 2017
An overview
Pan Pacific Perth overlooks the Swan River and several parks and is only 30 minutes away from the international airport. Located just a short walk away from the city center, guests are within walking distance to numerous shops, restaurants, bars, and other entertainment venues. Despite being a relatively big hotel, the rooms manage to be extremely quiet and the staff is plentiful to cater to whatever needs a guest may have. The rooms and the en-suite bathrooms are very spacious. Be sure to visit Swan River, where riverfront cafes and dining options in a majestic setting are a must-see while in Perth. Considered to be one of the better hotels in the city, Pan Pacific Perth lives up to the company's profile of excellence.
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Nearest essentials
Airports
Perth International Airport (PER)
9.7 km
Jandakot Airport (JAD)
15.4 km
Public transportation
Perth Railway Station
1.2 km
Elizabeth Quay Railway Station
1.3 km
Hospital or clinic
Perth Medical Centre
1.2 km
Convenience store
Caltex Star Mart
480 m
Cash withdrawal
ATM
430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer
10.0
Exceptional"My room has great window view and my room is comfortable"
Connie
|
October 28, 2016
Popular facilities
- Fitness center
- Restaurants
- Swimming pool [outdoor]
- Front desk [24-hour]
Languages spoken
- English
- French
- Malay
- Arabic
- German
- Nepali
- Chinese [Cantonese]
- Hindi
- Russian
- Chinese [Mandarin]
- Indonesian
- Sinhala
- Dutch
- Italian
- Thai
- Estonian
- Japanese
- Turkish
- Filipino
- Korean
- Ukrainian
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Spa
- Swimming pool [outdoor]
- Hot tub
- Steamroom
- Tours
Dining, drinking, and snacking
- Bar
- Restaurants
- Coffee shop
- Room service [24-hour]
Services and conveniences
- Concierge
- Dry cleaning
- Salon
- Currency exchange
- Laundry service
- Shops
- Daily housekeeping
- Luggage storage
- Smoke-free property
- Doorman
- Safety deposit boxes
- Smoking area
For the kids
- Babysitting service
- Family room
- Kids club
Access
- Check-in/out [express]
- Elevator
- Pets allowed
- Check-in/out [private]
- Facilities for disabled guests
- Wheelchair accessible
- Check-in [24-hour]
- Front desk [24-hour]
Getting around
- Airport transfer
- Car park [nearby]
- Shuttle service
- Bicycle rental
- Car park [on-site]
- Taxi service
- Car park [charges apply]
- Rental car
- Valet parking
Available in all rooms
- Air conditioning
- Free bottled water
- Refrigerator
- Alarm clock
- Hair dryer
- Satellite/cable channels
- Bathrobes
- Heating
- Seating area
- Bathtub
- In-room safe box
- Shower
- Carpeting
- Internet access – wireless
- Slippers
- Cleaning products
- iPod docking station
- Soundproofing
- Closet
- Ironing facilities
- Telephone
- Clothes rack
- Laptop safe box
- Toiletries
- Coffee/tea maker
- Linens
- Towels
- Desk
- Mini bar
- Wake-up service
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What's nearby
Most popular landmarks
- Perth Mint Building - 270 m
- The Swan Bells Tower - 950 m
- Art Gallery Of Western Australia - 1.21 km
- Fraser Avenue Lookout - 2.31 km
- Kings Park - 2.42 km
- Swan River - 2.59 km
- Scitech & Horizon Planetarium - 2.62 km
- Old Fremantle Prison - 15.18 km
- Fremantle Markets - 15.59 km
Closest landmarks
- The Perth Mint - 200 m
- Perth Mint Building - 270 m
- St. Mary's Cathedral - 510 m
- Old Perth Fire Station - 660 m
- Narrows Bridge, Perth - 700 m
- St. George's Cathedral - 770 m
- Perth Town Hall - 930 m
- The Bell Tower - 950 m
- The Swan Bells Tower - 950 m
- Hay Street Mall - 960 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property. |
Children 3-12 year(s) | Must use an extra bed If you need an extra bed, it will incur an additional charge. |
Guests 13 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- Please note that AUD 100 per night pre-authorization is taken upon check-in.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 03:00 PM
Check-out until: 11:00 AM
Getting around
Distance from city center: 0.5 Km
Travel time to airport (minutes): 30
Extras
Breakfast charge (unless included in room price): 38 AUD
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges
: 1
Number of floors: 18
Number of restaurants: 1
Number of rooms : 486
Room voltage: 240
Year property opened: 1973
Parking
Daily parking fee: 25 AUD
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Real reviews from real guests
Agoda Reviews (1566)Booking.com Reviews (2682)
8.3
/
10
Excellent
Provided by verified guests of 
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All guests (1566)
All room types
Show reviews that mention
Showing 1102 verified guest comments
12345
8.0
Excellent
Sian
Family with teens
Deluxe Twin Room
Stayed 1 night in January 2019
Good location ”
Great deal on Agoda included breakfast ,nice hotel but needs updating starting to look a bit shabby in the rooms. Breakfast was good but service dreadful waited 20 mins for cup tea asked 3 times food wasn't replenished , Parking expensive $25 but you can only move the car in then out otherwise its $6 per hour or valet parking $49 might be lucky to get road parking after 6 pm.
With the same deal would stay again
Reviewed January 14, 2019
Dear Sian,
Thank you for staying with us and for the review, we are sorry that you were not pleased with some aspects of your stay. We appreciate your feedback and have shared this with the team at our daily briefing.
We do hope you give us another opportunity.
Rob Weeden - General Manager
Responded January 18, 2019
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
Virginia from Australia
Couple
Deluxe King Room
Stayed 1 night in January 2019
Return guests”
Always pleasant
Reviewed January 21, 2019
Dear Virginia,
It's a pleasure to have you back and great to read that you had an enjoyable experience with us once again.
Rob Weeden - General Manager
Responded January 22, 2019
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
Paula from Australia
Couple
Pacific Club King Room
Stayed 1 night in December 2018
Loved it”
Thank you to the person who checked us in. We are sure the hotel has all the quality of a five star hotel. The hotel is a bit old and has gone through a big upgrade. We had a check in experience that ensured our faith in people who understand the request of our room request. We came back for NYE and again had the best check in experience. This is a hotel that knows how to run a great stay for guests.
Reviewed January 02, 2019
Dear Paula,
Thank you for writing the wonderful review and for the kind comments on our people. It is always our pleasure welcoming you back.
Rob Weeden - General Manager
Responded January 11, 2019
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
Sonny from Singapore
Couple
Pacific Club King Room
Stayed 1 night in August 2018
Very enjoyable stay.”
My first time staying in Pan Pacific for 2 nights recently, was indeed a very satisfying experience. Front desk Manager Casey, who was very helpful to inform me of that I was booked on 2 different room nights but he was able to upgrade me with a special rate to a Pacific Club Room which I happily accepted.
For guests staying in Club room, there was the privilege of having free flow of food and drinks/liquor at the Pacific Lounge Club, plus free breakfast at Montereys which is very good value for money,
Overall, it is a good hotel to stay and with great services from friendly team accompanied by reasonable good quality food and drinks from both the Club Lounge and Café.
It is highly recommend and I will definitely return to stay in this hotel when I visit Perth again.
Reviewed December 26, 2018
Dear Sonny,
Thank you for the kind comments on our people and property. We would certainly celebrate Casey at our next daily briefing. We are so glad you stayed with us and we look forward to welcoming you back.
Wishing you a fantastic 2019!
Rob Weeden - General Manager
Responded December 31, 2018
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
Harley from Australia
Couple
Pacific Club King Room
Stayed 2 nights in October 2018
Good as always”
I stay here fairly regularly and it is always excellent. This stay it was ridiculously busy when I checked in, and the staff handled the volumes very well. I stayed in a club room which was well appointed and very comfortable. I don't have a bad word to say about this hotel.
Reviewed January 15, 2019
Dear Harley,
Thank you for the excellent review and it is absolutely our pleasure welcoming you back. We all look forward to your return.
Rob Weeden - General Manager
Responded January 18, 2019
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
Mcdougall from Australia
Solo traveler
Pacific Club King Room
Stayed 1 night in January 2019
Club lounge was the best”
Beautiful place
Reviewed January 17, 2019
Dear McDougall,
Thank you for the excellent score and for staying with us. We all look forward to your return.
Rob Weeden - General Manager
Responded January 18, 2019
Pan Pacific Perth
Did you find this review helpful?|
6.8
Good
Michael from Australia
Couple
Pacific Club King Room
Stayed 1 night in January 2019
Disappointing ”
Not the service we usually get - disappointing
Reviewed January 20, 2019
Dear Michael,
I am sorry you were not pleased with your experience. Would love to get a better handle of your stay so as we would be able to determine where we feel short and how to improve. Hope you give us another opportunity.
Rob Weeden - General Manager
Responded January 22, 2019
Pan Pacific Perth
Did you find this review helpful?|
9.2
Exceptional
Darrius from Australia
Couple
Premier
Stayed 1 night in December 2018
Not bad”
Great room
Great Staff
Great breakfast
Parking facilities are really bad. If their busy no luck getting parking. Couldnt even get concierge parking. So had to go park in a public carpark about 2kms down the road.
Reviewed December 03, 2018
Dear Darrius,
Thank you for the comments on our people and property. Indeed, our car park get popular on weekends and public holidays, but yes there are open air car park available quite close to the hotel. We hope to welcome you back soon!
Rob Weeden - General Manager
Responded December 11, 2018
Pan Pacific Perth
Did you find this review helpful?|
9.6
Exceptional
John from Australia
Couple
Pacific Club King Room
Stayed 1 night in November 2018
Great room, very clean”
Firstly , we have to say , that the staff at this hotel are of the best service we have received in Australia! We have travelled all over Australia and we cannot commend the staff , from the bell boy , to the concierge with the biggest smile, to check in and check out. Maarlez , check in was brilliant & Amy a true little gem on check out. Great location, spacious room , fabulous bathroom & a big plus was the Club lounge access , pay the extra for this , you wont need dinner after the 2 hours you get in there , neither will you need a drink. Excellent quality of food, the buffet breakfast was delicious, with everything included. Thank you & we will be back.
Reviewed November 24, 2018
Dear John,
Thank you for the excellent review! indeed, I always say - I have one of the best hotel teams - thank you for the recognition. We are so glad you stayed with us and we look forward to welcoming you back.
Rob Weeden - General Manager
Responded November 27, 2018
Pan Pacific Perth
1 traveler found this review helpful. Did you?|
8.4
Excellent
WEI from Singapore
Family with young children
Premier
Stayed 3 nights in November 2018
Excellent”
A good stay. Like the location, near bus line and is walking distance to the swan river. The buffet is good with decent spread. Room is clean and spacious. Did give us a wrong room when check in, not that good experience as we check in at 1am. However is given the correct room fast enough and the guy who serve us is very polite. Overall a good stay.
Reviewed November 22, 2018
Dear Wei,
I am sorry there was a hiccup on your arrival, however I am pleased that most of your stay went well. Thank you for staying with us and for the review. We look forward to your return.
Rob Weeden - General Manager
Responded November 27, 2018
Pan Pacific Perth
Did you find this review helpful?|
8.8
Excellent
taare from New Zealand
Solo traveler
Pacific Club King Room
Stayed 1 night in January 2019
Great customer service hotel for Perth ”
Good Vallet for $48 for 24 hours and I could come and go .. also I opted for a club room with access to all day tea and coffee and water and fruits . Then 5:30pm -7:3O they had free booze and food
Reviewed January 12, 2019
Dear Taare,
Our people work hard to ensure our guest stays are seamless and memorable, thus thank you for recognising the team. We look forward to welcoming you back.
Rob Weeden - General Manager
Responded January 14, 2019
Pan Pacific Perth
Did you find this review helpful?|
9.6
Exceptional
Stephanie from Australia
Couple
Deluxe King Room
Stayed 1 night in January 2019
Mid week getaway”
Staff were fantastic. Main hotel areas were stunning. Great location. The room itself was nothing special but still pleasant. Parking was very easy and reasonably priced. Would definitely stay again.
Reviewed January 10, 2019
Dear Stephanie,
Thank you for writing us a review and for staying with us. I am glad you had an enjoyable one. Stay tuned - we are surely working on our guestrooms... We look forward to the opportunity of welcoming you back.
Rob Weeden - General Manager
Responded January 11, 2019
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
William from United Kingdom
Couple
Premier
Stayed 1 night in October 2018
Pan Pacific Our Second Home”
It’s always a pleasure to stay here, we are always well looked after, the service is amazing.
We highly recommend the High Tea in Origins. My partner celebrated her 50th with 9 of her girlfriends and they all said how wonderful the experience was.
Keep up the great work Pan Pacific we will be back again and again.
Reviewed October 07, 2018
Dear William,
It was our pleasure celebrating with you. Thank you for the wonderful comments and we look forward to welcoming you back.
Rob Weeden - General Manager
Responded October 08, 2018
Pan Pacific Perth
Did you find this review helpful?|
8.0
Excellent
Sally from Australia
Couple
Deluxe King Room
Stayed 4 nights in September 2018
CAR PARKING IS NOT INCLUDED AND IS VERY EXPENSIVE!!!”
Very disappointed in a few things with this hotel. Firstly the car parking is not included if you book through Agoda, so add another $25 (min) per day for the fees. They get you to validate your ticket with them even though it's not cheaper, then slug you with credit card fees! Ordered a Cosmopolitan from their Cocktail Menu and they didn't have the ingredients! They could only offer 4 cocktails from their menu as they were apparently in the middle of changing it (3 if the coffee machine had already been cleaned). Seriously, a large hotel that hosts weddings but doesn't have a fully stocked bar? And charges a fee for paying by credit card??? Breakfast staff were excellent and so was the breakfast buffet (well worth including that in your room price as it will cost a lot more if you pay after). Rooms were good - clean and quiet, beds comfy, good views.
Reviewed October 05, 2018
Dear Sally,
I am sorry you were not pleased with some aspects of your stay. Indeed the price of car parking in Perth can be surprisingly expensive, but we try our very best to remain competitive in the market and provide the best value for the lowest prices possible. We do have special packages that include car parking as well. I am sorry you were not able to get a cosmopolitan. We have new restaurants & bars opening soon and would love to get you a drink or two - let me know when you plan your next stay.
Thank you for your review and for staying with us.
Rob Weeden - General Manager
Responded October 25, 2018
Pan Pacific Perth
Did you find this review helpful?|
8.4
Excellent
Phailin from Australia
Couple
Premier
Stayed 1 night in September 2018
Lovely stay”
Clean room. Comfortable bed. Easy check-in and checkout. Good selection of breakfast. Deposit return is pretty slow though. We’ve checkout on Friday and the deposit still hasn’t been returned on Monday.
Reviewed October 01, 2018
Dear Phailin,
Glad to read you had a lovely stay. Credit card holds are typically released within 1 week of checking out. However, rest assured that we would be investigating this particular issue should this not be the case. Please accept our sincere apologies for the inconvenience this has caused. We look forward to welcoming you back!
Rob Weeden - General Manager
Responded October 02, 2018
Pan Pacific Perth
1 traveler found this review helpful. Did you?|
9.2
Exceptional
Shane from Australia
Couple
Stayed 1 night in September 2018
Exceptional”
Would highly recommend the pan Pacific especially the suites. Great value for money. Breakfast is great. Free drinks in the club lounge are good with a good variett. Think the canapes could be bit better with more options. The only down side is we phoned the concierge 20 minutes before we left our room to make sure our car was ready from valet parking and it was not ready and we still had to wait nearly 20 minutes for our car. Valet parking said they never got called to have our car out.
Reviewed September 09, 2018
Dear Shane,
Thank you for the recommendation and wonderful comments. I am sorry there was an issue with valet parking, your feedback has been shared with the team and apologies for any inconvenience caused. We look forward to welcoming you back.
Rob Weeden - General Manager
Responded September 28, 2018
Pan Pacific Perth
Did you find this review helpful?|
9.2
Exceptional
Chye from Singapore
Group
Premier
Stayed 2 nights in August 2018
Great place, clean & friendly staff especially Mr Casey & Mr Stuart. ”
On our 1st night check in, 1 of our friends needed a doctor and Mr Stuart was extremely helpful in assisting us to get a doctor to the hotel. He followed up very closely & updated us on the arrival of doctor as well as getting doctor to the correct hotel room (& he gave us the estimate of charges too).
As for Mr Casey, he was very professional and cool as he facilitated our several rooms that were not in order.
Thank you, Mr Casey & Mr Stuart.
Reviewed August 28, 2018
Dear Chye,
Thank you so much for the terrific commentary, we are so glad that you chose to stay with us.
Our colleagues read these reviews every day and the gracious gesture of recognising their contribution sure does go a long way. We will celebrate Stuart & Casey absolutely. While I'm so sorry that your friend was unwell.
Rob Weeden - General Manager.
Responded August 31, 2018
Pan Pacific Perth
Did you find this review helpful?|
10.0
Exceptional
Tina from Australia
Couple
Stayed 1 night in August 2018
excellent staff”
my husband and I had the most amazing stay at pan pacific perth. Kirsten the lovely hostess in the club lounge was just wonderful. the lovely reception staff were efficient and helpful. the room was amazing. clean and beautiful views. thank you pan pacific we will be back. andy and tina ohalloran
Reviewed August 11, 2018
Dear Tina,
Appreciate your commentary and thank you for the perfect rating. We are so glad you stayed with us.
Rob Weeden - General Manager
Responded August 31, 2018
Pan Pacific Perth
Did you find this review helpful?|
8.4
Excellent
Muhammad from Singapore
Couple
Pacific Club King Room
Stayed 5 nights in July 2018
Decent hotel in the CBD area”
Friendly staff, decent location and clean rooms.
Breakfast was ok. My only feedback will be that it'll be nice to have at least 1 to 2 movie channels on the TV. You have to pay in order to watch more popular movie titles.
Reviewed July 30, 2018
Dear Muhammad,
Thank you for your comments - we do share these with the leadership team in our morning briefings. We are glad to have you stayed with us and we are looking forward to welcoming you back. Rob Weeden - General Manager
Responded August 08, 2018
Pan Pacific Perth
Did you find this review helpful?|
8.0
Excellent
TRACEY-ANN from Singapore
Couple
Deluxe Twin Room
Stayed 1 night in December 2018
Good Staff”
The staff at the hotel were friendly and helpful. We arrived at 6pm from Margaret River and the bell man informed us that parking along the main road was free from6pm to 8am. We thought it was nost kind of him. The check-in was effiecient as well.
Reviewed December 10, 2018
Did you find this review helpful?|
12345
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- Perth Mint Building
- Perth Railway Station is within 1.22 km