Location rating score
"Have lounge - massage - cooperative staff and clean place"
70 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.6|
|Distance to city center||0.0 Km|
|Nearest airport||Seletar Airport (XSP)|
|Distance to airport||13.3 km|
"I like the place and every time i will go for it ."
January 4, 2020
"Easy walking access to restaurants and shopping."
February 10, 2020
"Spa/steam room, excellent pool and great staff."
March 28, 2019
Whether you’re a tourist or traveling on business, Pan Pacific Serviced Suites Orchard, Singapore is a great choice for accommodation. Strategically situated next to the Somerset MRT station on Orchard and right in the heart of Singapore’s biggest shopping district means that guests are never far from the action whether it be work, play, dining, or taking in a few local sights. The excellent service and superior facilities make for an unforgettable stay. A concierge, safety deposit boxes, disabled facilities, smoking area, and babysitting services are just a few of the facilities that set this property apart from other hotels in the city. All guestrooms feature a variety of comforts such as a shower, laptop safe box, satellite/cable TV, air conditioning, and internet access to please even the most discerning guest. Throughout the day, you can enjoy the relaxing atmosphere of the pool, spa, steamroom, fitness center, and outdoor pool. Pan Pacific Serviced Suites Orchard, Singapore is an ideal place of stay for travelers seeking charm, comfort, and convenience in Singapore.
"It is great and house keeper does her job really well."
February 12, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Pan Pacific Serviced Suites Orchard, Singapore
Show reviews that mention
Amazing Self Contained! ”
Have stayed in Singapore a few times now and this is THE BEST service and accommodation we have ever had! Location just about on Orchard Road and Somerset MRT a 2 min walk! The Serviced Suites are amazing with room to move and the staff were so accommodating, always with a huge smile! Amenities were awesome! I give it 5 out of 5. I would give it an extra point but as much as the breakfast was great (and the staff assisting you were exceptional) not as much of a choice as another hotel I stayed in a previous visit. . . But saying that, I ate really well for breakfast and walked away happy. Will definitely stay there next time we are in Singapore! We'll done Pan Pacific 👍
Dear Kris We appreciate your feedback on your experience. You described very well on our location and amenities. And especially thank you for complimenting our staff. We are glad you enjoyed your stay with us and look forward to seeing you again. Sincerely Andrew Yee General Manager
Possibly the best location in town!”
We stayed at PPSS Orchard for 7 days in the last week of May. We had booked a 1 bedroom executive suite for this period. We were a couple along with a 3 year old kid. The unique selling point of the property is it's location. It is extremely well located in the heart of town, only a short two minute walk from the MRT station and bus station (of Somerset road as well as Orchard road). Within a similar walking distance, there are numerous options to dine out, access to a large supermarket, access to the Singapore Visitor Center as well as experience the hustle bustle of Singapore city. The apartment (we stayed on the fourth floor) is extremely well laid out and spacious. It had all the amenities we had expected (washing machine with dryer, hot plate, refrigerator, TV, etc) and was extremely comfortable. Breakfast, while restricted in its spread (as is common to most serviced apartments) was extremely well presented and replenished. All the articles were extremely well prepared and fresh. We enjoyed each breakfast thoroughly. Please bear in mind that there is no breakfast served on public holidays and Sundays. The same goes for housekeeping services as well. The staff was very helpful and responsive. Whatever minor requirements were presented by us were taken care off on an immediate basis. The only thing that we request the management to consider is the upkeep of the furniture in the rooms. The upholstery on the sofa cum bed as well as the dining chairs was quite soiled and dirty (with marks of spillage made possibly by earlier occupants). Given the 5 star rating as well as the price being charged for each apartment, cleanliness everywhere is a basic expectation. And it is only for this reason that I have not rated this property 5 on 5. P.S - A full length mirror would also be a good to have in such a nice apartment.
Great service and ideal location ”
We truly enjoyed our stay at Pan Pacific Serviced Suites. The staff at the reception desk were exemplary and very helpful and pleasant. Always ready to help with any request. Facilities received four stars because the swimming pool was not really inviting and there was no breakfast service on Sundays and public holidays which meant we did not get breakfast three out of the 10 days we stayed. We loved the Livingroom which was available to residents and the decks had a spectacular view. The place was quiet despite 95percent occupancy and residents mostly young families I woul definitely return to stay hete
Dear YeeLing, Thank you so much for the detailed and excellent review! It is very delighting to know that you enjoyed your stay experience with us and we very much look forward to welcome you again soon! Regards, Pan Pacific Serviced Suites Orchard
Extremely enjoyable stay at the Pan Pacific. ”
Most enjoyable stay, promoted by all the staffs politeness and friendliness. Very helpful and attended to our requests without delay. The location suited our requirements due to the fact local transportation was not an essential as we could access shops and food and beverage outlets directly from the hotel. Made life easier for ourselves and infant child. We shall make the Pan Pacific the hotel of our choice for future trips to Singapore partly because we of the value for money considering the general quality of the hotel.
Excellent Stay at the Pan Pacific Serviced Suites”
We stayed at an Executive suite here for 12 days, accompanied by our 4 year old kid & it was an impeccable stay. The place is absolutely spic and span and the staff is extremely helpful. Rooms are equipped with all the amenities and the free wifi service is also excellent. The staff is extremely friendly, & service is quick, smiling & efficient. The location is unbeatable for shopping, dining and transport, and although it is in the heart for Orchard Rd we didn't find it noisy. The suites are modern & well equipped with top of the line amenities, including a fully equipped kitchen, & also feature a smart TV with lots of HD & other channels. We look forward to our future visit to Singapore, & would certainly return to the PPSS Orchard during our future visits.
I did not believe the ratings.”
I did not believe the superb ratings given by previous customers. Having spent nine nights in the Pan Pacific Services Suite I have to agree that the rating is accurate and that it is a superb place to stay.
SUPER STAY !”
Had a wonderful stay at the Pan Pac...The hotel is fabulously located..in the heart of Orchard road with a superb mall and many eateries below. The room was spacious and very comfortable...The lounge / Living Room is a big plus for the property and offers tea /coffee and fruits for those times when you are hungry but too lazy to go down. They also offer in room delivery from one of the cafes located in the mall that has a pretty good menu. We got a complimentary late check out till 3pm which was very helpful as we had a night flight at 8pm...and the late checkout allowed us to sleep in and pack in comfort on our last day. Our college going daughter also stayed over a few nights and the sofa in the living room was comfortable enough to accommodate her. The hotel had suggested that we use the sofa and offered to give us extra pillows and a duvet so that we wouldn't be charged for the bed, which was very sweet. Basically, we had an amazing stay and would definitely want to stay again.
Dear Vandana, We are glad you enjoyed your stay. Thank you for your superb compliments of our location, products and services. We look forward to seeing you again soon. Warmest regards Andrew Yee General Manager
Great location, lovely staff”
The services suites are the best we’ve stayed in, in Singapore. They combine the best of location, with attentive staff who are fantastic and reasonable price. Our only complaint would be the jack hammering that occurred everyday between 1200-1300 and again at 1700-2100 directly across the road. The exact same happened when we stayed last year and I know it’s not the hotels fault but it’s crazy that construction doesn’t happen during work hours but exactly when we were trying to get a toddler to sleep.
Dear Michael Thank you for the great review of our attentive staff and serviced suites! Right opposite us is an office cum retail complex undergoing some renovation works. On an adhoc basis, there are loud noises generated and unfortunately it coincided with your 2 previous stays. Our windows are double glazed and understandably some level of noise can still be heard inside the apartment.Nevertheless, we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager
Lovely experience staying here”
We brought our kid for Summer school here in SG, Stay at Pan Pacific is the very right decision. Located in the middle of almost everything, MRT just below the building, Lots of food choices around the corner. Will be back next year.
Dear Sanga, Thank you for the great review of our serviced suites! Our location just next to the Somerset MRT Station and Orchard Road has always been ranked very favourably. City living at its best, one is surrounded by lots of shopping malls offfering plentiful choices of shopping, eateries options. We are glad that you enjoyed your stay and look forward to see you again very soon. Sincerely Yours Andrew Yee General Manager
Platinum all around!”
If you need to stay 7 nights or longer stay here. We looked at several serviced apartments in the area and this one was simply the best. It is on Orchard road, steps from the Sommerset MRT and Sommerset 313 mall, plenty of shopping, dining options. It has a great fitness centre and onsen type spa pool to relax in. The pool is cool and breezy, great for afternoon naps! We used to live in SG and have stayed several times in many hotels, but this experience for a long stay was tops. They even have Osim massage chairs in the living room for all to use!
Best location and facilities”
The hotel located at 313 in the central of orchard road and having many facilities like swimming pool, hot and cold hydrotheraphy, massage chair, billiard, xbox and etc. The breakfast is simple but very tasty and the staff is very helpfull. The room is very spacy and functional, they have all i need. Overall i am very satisfied with the hotel and will recomend the hotel to my relatives.
Dear Yugo Thank you for your feedback and detailed description of our serviced suites. We are glad you enjoyed your stay and appreciate your recommendations. Andrew Yee General Manager
Exceptional service! The staff topped off this exquisite serviced apartment. I injured my left hand just before arriving in Singapore, the staff went out of their way to make my stay a relaxing one where I can rest and recoop. Always at hand to help with my luggages and printing my forms for my insurance. . Thank you very much!
Dear Eng, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations
Location, location, location.”
Yes for many location is of prime importance and that is normally the case. The Apartments are within 3 minutes walk the central portion of Orchard Road and ideal for access to the MRT (tube) system which can be accessed without risking going out into the rain. The facilities are first class and that was why I returned.
Home away from home”
Room was spacious and have everything a family with your toddler need in the apartment including washing machine, dryer, hanger, microwave, sofabed. The housekeeping are all very warm and welcoming. Great location just minute walk from taxi stand and Somerset MRT. There are lots of eating/shopping options here. Access to and from the airport is also very easy. Breakfast is served Monday to Saturday and there is plenty of choices; one day we went out for breakfast and little one didn't like the food outside , we went back to the lounge and it was 10:25 (they close at 10:30 and had a photo session on the day) but they were very friendly and happy to serve us and cook fresh for the little one. The pool was OK. All in all, a great place to spend some time exploring this fabulous city.
Dear Carmen Thank you for the great compliments of our staff. Where our serviced suites is situated is arguably one of the best location for city living, surrounded by lots of city living conveniences and amenities. We are glad you enjoyed your stay with us. Thank you for your great review of our serviced suites. Sincerely, Andrew Yee General Manager
Alternative to hotel rooms”
Nice and cosy. For sure the room is much bigger to hotels and have the facilities of doing ur own laundry and as well as cooking. Only thing is that the tv channel need to be reviewed as unfortunately not all the channels listed in the brochure are available as advertised. I understood it was due to the recent agreement to reduce channels offering. I believe it was just cost cutting exercise.
Dear Michel, Thank you for the great review of our Serviced Suites! We are glad that you enjoyed your stay and look forward in seeing you again very soon. Warmest regards, Alan Kenyon Director of Operations
This is simply the best serviced apartments in Singapore and the location is outstanding!
One of the best Serviced Apartment in Town”
Well appointed apartments in good locations, near shopping centres and restaurants. Suitable for family with children. Standard service but quite OK. Breakfast included quite good. Good value for longer stay in Singapore.
Dear Beng, Thank you for the great review of our serviced suites! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager
Excellent place for family with young children”
All of the staffs were always friendly and helpful. The room size is bigger than other hotel. The breakfast menus were delicious. The housekeeping did a great job in keeping up the cleanliness. The location is central to mrt, shopping centre, and restaurants.
Dear Sri, Thank you for the great review of our staff and serviced suites! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards, Andrew Yee General Manager
Exceptional stay ”
I was pleasantly surprised with a complimentary upgrade to their 2 bedroom executive penthouse at the topmost floor. Their service is top notch! Would highly recommend
Dear Manisha, Thank you for the great review of our serviced suites! We are glad our staff exceeded your expectation and that you enjoyed your stay. We appreciate your recommendation and hope to see you again very soon. Warmest Regards Andrew Yee General Manager
Best for family”
Beautiful suites, there were a little wear and tear on the furnitures and could use a little bit of face lifting but other than that a total value for money. I am definitely returning and referring to my whole family. May be even consider renting out for a few months.
Dear Mehran Thank you for the great review of our serviced suites! Our serviced apartments are well positioned to cater to long stay, with some residents staying on for years as well. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager