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Exterior view, Pan Pacific Serviced Suites Orchard in Singapore
1 Bedroom Deluxe - Guestroom, Pan Pacific Serviced Suites Orchard in Singapore
a city at night with skyscrapers in the distance, Pan Pacific Serviced Suites Orchard in Singapore
Lobby, Pan Pacific Serviced Suites Orchard in Singapore
Swimming pool [outdoor], Pan Pacific Serviced Suites Orchard in Singapore
Swimming pool [outdoor], Pan Pacific Serviced Suites Orchard in Singapore
a large swimming pool in a large building, Pan Pacific Serviced Suites Orchard in Singapore

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8.9

Excellent

299 reviews

299 reviews

Breakfast4
Children's activities4
Housekeeping4
See map
See map

9.7

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
313@Somerset
60 m
Charles & Keith (Orchard)
60 m
HMV
60 m
Cold Storage Specialty
70 m
Orchard Road
90 m
Popular landmarks
Chinatown
2.3 km
National Orchid Garden
2.8 km
Singapore Botanic Gardens
2.8 km
Singapore Flyer
3.1 km
Sands Skypark Observation Deck
3.1 km
Closest landmarks
Orchard Gateway
120 m
Singapore Tourist Bureau (STB)
120 m
Midpoint Orchard
120 m
Keepers: Singapore Designer Collective
130 m
Singapore Visitors Centre @ Orchard
130 m

Pan Pacific Serviced Suites Orchard

96 Somerset Road, Orchard, Singapore, Singapore, 238163 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Orchard, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 5 stars, this high-quality property provides guests with access to hot tub, fitness center and steamroom on-site.

Highlights

Hygiene Plus

Sparkling clean

70 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Fitness center

Spa

Swimming pool [outdoor]

Your dates are popular among travelersPopular destination! Properties in Singapore are being booked every minute!
Value for money8.7
Distance to city center0.0 Km
Location rating9.7
Nearest airportSeletar Airport (XSP)
Distance to airport13.3 km

Rooms available at Pan Pacific Serviced Suites Orchard

Exceptional
Room comfort & quality

9.3

2 Bedroom Executive
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
1-Bedroom Executive Triple
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
1-Bedroom Premium Triple
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
2-Bedroom Executive Quintuple
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
2 Bedroom Penthouse
...
  • Room size: 157 m²/1690 ft²
  • City view
  • 2 king beds
Enter dates to see prices
1 Bedroom Executive
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Penthouse
...
  • Room size: 121 m²/1302 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two-Bedroom Executive Suite
...
  • Room size: 82 m²/883 ft²
  • Outdoor view
  • 2 single beds & 1 king bed
Enter dates to see prices
1 Bedroom Premier
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Bedroom Deluxe
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Pan Pacific Serviced Suites Orchard provide airport transfer?

Pan Pacific Serviced Suites Orchard offers airport transfer service upon request with an additional charge of 97 SGD in local currency. To request, check the box on the booking form just before the payment page.

Does Pan Pacific Serviced Suites Orchard provide laundry services?

Yes! Pan Pacific Serviced Suites Orchard features laundry service at your fingertips and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your getaway. Please contact the property for more information.

What kinds of facilities are offered for children at Pan Pacific Serviced Suites Orchard?

While on vacation with your loved ones, your kids can also discover the fun in sports and recreation facilities offered at Pan Pacific Serviced Suites Orchard such as kids pool.

What is the typical travel time to the nearest airport from Pan Pacific Serviced Suites Orchard?

The average travel time to get from Pan Pacific Serviced Suites Orchard to the airport is 25 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.

How many floors does Pan Pacific Serviced Suites Orchard have?

Pan Pacific Serviced Suites Orchard has a total of 16 floors.

What was the average room rate for Pan Pacific Serviced Suites Orchard been in the past month?

The average room rate for Pan Pacific Serviced Suites Orchard in the past month is 635.87 SGD, compared to city's average of 216.59 SGD.

What is the typical rating that verified Solo travelers' have given to Pan Pacific Serviced Suites Orchard?

Verified solo travelers that have stayed at this property have given Pan Pacific Serviced Suites Orchard an average rating of 8.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Pan Pacific Serviced Suites Orchard?

Past families with young children that have stayed at this property have given Pan Pacific Serviced Suites Orchard an average rating of 8.9. You can look up more comprehensive customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

What restaurants are in close proximty of Pan Pacific Serviced Suites Orchard?

Pan Pacific Serviced Suites Orchard’s community is Orchard which consists of popular restaurants such as Bedrock Bar and Grill, Chatterbox, and Misato.

What is the closest airport to Pan Pacific Serviced Suites Orchard?

The closest airport to Pan Pacific Serviced Suites Orchard is Seletar Airport, 13.0 km away.

See map

Explore the neighborhood

What people love about Pan Pacific Serviced Suites Orchard

  • 10

    Exceptional
    Staff 

    "Have lounge - massage - cooperative staff and clean place"

    Sumaya

    |

    January 4, 2020

  • 10

    Exceptional
    Staff 

    "Pretty nice resident apartment because of the nice staffs, and clean, the facilities are good."

    DONG

    |

    November 15, 2019

  • 9.6

    Exceptional
    Location

    "The location was in the heart of Orchard where you could conveniently access malls, restaurants, money changers and all the needs for travelling."

    Robert

    |

    January 3, 2022

Property ranking|Compared to 554 Singapore properties
See all rankings
Location score
9.7/10
Room comfort score
9.3/10
Overall score
9/10
Couples review score
8.9/10
Better than
99
%
of Singapore properties
Better than
99
%
of Singapore properties
Better than
95
%
of Singapore properties
Better than
93
%
of Singapore properties
Overall rating:

8.9

Excellent
299 reviews
Cleanliness
8.9
Facilities
8.7
Location
9.7
Read all reviews >
More about Pan Pacific Serviced Suites Orchard

More about Pan Pacific Serviced Suites Orchard

Pan Pacific Serviced Suites Orchard

Pan Pacific Serviced Suites Orchard is the perfect choice for travelers who want to take in the sights and sounds of Singapore. Experience an urban escape in Singapore with a stay at Pan Pacific Serviced Suites Orchard, with its exceptional location right in the city center.
Pan Pacific Serviced Suites Orchard offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the serviced apartment can arrange it before your check-in date. Taxi services provided by the serviced apartment make exploring Singapore even more convenient.
If you plan to arrive by car, you'll appreciate the serviced apartment's free parking, right on-site. Front desk services including concierge service can assist with your needs. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the serviced apartment will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the serviced apartment to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Pan Pacific Serviced Suites Orchard guarantee a comfortable stay for all travelers. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Pan Pacific Serviced Suites Orchard include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The serviced apartment also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the serviced apartment provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Pan Pacific Serviced Suites Orchard. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. Guest can choose to have groceries delivered to their room at Pan Pacific Serviced Suites Orchard, for exceptional convenience and ease of dining.
Recreational facilities at Pan Pacific Serviced Suites Orchard are designed for escape and relaxation. Finish your vacation days right by dropping in at the hot tub, steam room and spa. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the serviced apartment's fitness facility.
Have fun with your friends or family, or even meet new people at the library and shared lounge and TV area.


Around the property

One doesn't need to look far as the serviced apartment enjoys close proximity to sightseeing options and local attractions. The most popular local attraction is probably Singapore Flyer only 3.0 km away. Get a photograph of yourself in front of Sands Skypark Observation Deck located 3.1 km away, a must-see for anyone visiting Singapore.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 99% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Singapore.

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Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Breakfast

9 mentions

Swimming Pool

4 mentions

Housekeeping

2 mentions

Food & Dining

1 mention

Languages spoken
  • English
  • Chinese [Mandarin]
  • Filipino
  • French
  • Japanese
  • Malay
  • Tamil
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Fitness center
  • Hot tub
  • Massage
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Grocery delivery
  • Kitchen
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Meeting/banquet facilities
  • Postal service
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Free bottled water
  • In-room safe box
  • Kitchenette
  • LAN Internet in room [free]
  • Laptop safe box
  • Microwave
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Separate living room
  • Shower
  • Washing machine
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental

Location

96 Somerset Road, Orchard, Singapore, Singapore, 238163
Exceptional
Location

9.7

Airports
  • Seletar Airport (XSP)
    13.3 km 19 min drive
  • Singapore Changi Airport (SIN)
    18.5 km 25 min drive
Public transportation
  • Somerset MRT Station
    80 m 1 min walk
  • Orchard MRT Station
    760 m 13 min walk
Hospital or clinic
  • Killiney Medical Clinic
    290 m
Shopping
  • Orchard Road
    90 m 3 min walk
Convenience store
  • 7 Eleven
    140 m 3 min drive
Cash withdrawal
  • ATM
    80 m 1 min walk

What's nearby

Popular landmarks
  • Orchard Road
    90 m
  • Chinatown
    2.3 km
  • National Orchid Garden
    2.8 km
  • Singapore Botanic Gardens
    2.8 km
  • Singapore Flyer
    3.1 km
  • Sands Skypark Observation Deck
    3.1 km
  • Cloud Forest
    3.7 km
  • Gardens By The Bay East
    3.8 km
  • Night Safari
    12.5 km
  • Singapore Zoo
    12.5 km
Nearby landmarks
  • 313@Somerset
    60 m
  • Charles & Keith (Orchard)
    60 m
  • HMV
    60 m
  • Cold Storage Specialty
    70 m
  • Somerset MRT Station
    80 m
  • Orchard Road
    90 m
  • Forever 21
    100 m
  • Standard Chartered Marathon Singapore
    110 m
  • Actually
    110 m
  • TripleOne Somerset
    120 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property does not provide housekeeping service on Sundays or Public holidays.
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • This property requires a minimum stay of 6 nights.
  • Breakfast is not served on Sundays and Public Holidays.
  • We are transforming all our suites this coming September 2020, expected completion in Q2 2021, and will unveil in phases a brand new look soon! During this time, we remain operational. Works are being carried out on weekdays from 10 AM to 6 pm to minimize inconvenience to our guests
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee97 SGD
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)25
The property
  • Number of floors16
  • Number of rooms 126
  • Room voltage240
  • Year property opened2008
  • Most recent renovation2014

Property announcements

Writing desk in One-Bedroom Executive category is not available in all room. This is subject to availability. Please contact the property for more details.

Reviews of Pan Pacific Serviced Suites Orchard from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness8.9
Facilities8.7
Location9.7
Room comfort and quality9.3
Service9.0
Value for money8.7
High score for Singapore
Rating
9+ Exceptional (52)
8-9 Excellent (21)
7-8 Very Good (8)
6-7 Good (3)
<6 Below Expectation (4)
Time of the year
Mar - May (20)
Jun - Aug (20)
Sep - Nov (18)
Dec - Feb (30)

Show reviews that mention 

Showing 88 verified guest comments
12345
9.6
Exceptional
Robert from Australia
Couple
One-Bedroom Deluxe Suite
Stayed 7 nights in December 2021

A friendly and comfortable stay”

This was our first time staying at a Pan Pacific Hotel and we would definitely stay there again. The location was in the heart of Orchard where you could conveniently access malls, restaurants, money changers and all the needs for travelling. Our time there was soo enjoyable we extended our stay! Our room was complete with a washer and dryer, toaster, iron and even a safe to store you most valuable items whilst you were away. The staff were extremely friendly and resolved and issues promptly. Thanks for making our experience a memorable one!

Reviewed January 03, 2022

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Dear Robert, Season's Greetings! We are glad that you had memorable stay us and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Please stay safe and keep healthy. Alan Kenyon Director of Operations

Responded January 05, 2022
Pan Pacific Serviced Suites Orchard
10.0
Exceptional
Sumaya from United Arab Emirates
Family with teens
1 Bedroom Deluxe
Stayed 6 nights in December 2019

Facilities and one minute to the mall”

I like the place and every time i will go for it .. have lounge - massage - cooperative staff and clean place

Reviewed January 04, 2020

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Dear Sumaya, Thank you for your perfect rating and trust you have enjoyed your stay with us. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Alan Kenyon Director of Operations

Responded January 06, 2020
Pan Pacific Serviced Suites Orchard
9.6
Exceptional
Sebastian from Singapore
Business traveler
1 Bedroom Deluxe
Stayed 7 nights in January 2022

Exceptional”

Nice quiet and pleasant room

Reviewed January 18, 2022

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Dear Sebastian, Happy & Blessed Lunar New Year! Thank you for your kind review and looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Responded February 07, 2022
Pan Pacific Serviced Suites Orchard
9.2
Exceptional
Amrith from Sri Lanka
Family with young children
2 Bedroom Executive
Stayed 6 nights in December 2019

Great Location”

Very central location. Cant really beat it. Easy walking access to restaurants and shopping. Staff were also very friendly and helpful.

Reviewed February 10, 2020

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Dear Amrith, Thank you for your wonderful review and we look forward in welcoming back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Responded February 13, 2020
Pan Pacific Serviced Suites Orchard
8.4
Excellent
Evelyn from Indonesia
Family with young children
1 Bedroom Executive
Stayed 10 nights in June 2022

Best location”

Best location everrrr.. sadly its hard to book the property

Reviewed July 02, 2022

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Dear Evelyn, Thank you for taking your time to write the review. We look forward in welcoming you back in the near future. Stay safe and keep Healthy. Alan Kenyon Director of Operations

Responded July 04, 2022
Pan Pacific Serviced Suites Orchard
8.8
Excellent
Paul from Australia
Family with teens
1-Bedroom Executive Triple
Stayed 7 nights in January 2020

Excellent”

Breakfast could do with more variety

Reviewed February 01, 2020

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Dear Paul, Thank you for your kind review. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard. Alan Kenyon Director of Operations

Responded February 03, 2020
Pan Pacific Serviced Suites Orchard
6.4
Good
Jacob from Singapore
Solo traveler
1 Bedroom Executive
Stayed 7 nights in May 2021

Looks better on Catalogue”

Upon my checking in, a series of unfortunate event. There was a long strand of hair on the sofa which suggest deep cleaning wasn’t thorough, esp considering current conditions, no work desk despite indicated on Agoda, and the Bose sound systems in both the living area and bedroom are not working. Service staff was inconsistent with only a young Indian chap at reception being more attentive than his fellow colleagues. No after care service whatsoever even as they were keen to check if you’d like an extension towards my end of stay. Only highlight would be its location.

Reviewed June 05, 2021

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Dear Mr. Teo, Thank you for staying with us and for taking the time to share your feedback. Please accept my sincere apologies that you did not have an enjoyable experience with us. The comfort of our guests is of utmost importance and it is disappointing that we were unable to deliver a comfortable stay for you. Rest assured that we will address those lapses you have kindly mentioned in your review. Your feedback is very much appreciated for us to improve and do better. We seek your kind pardon on this and look forward to the opportunity of welcoming you back again in the near future. Warmest regards, Alan Kenyon Director of Operations

Responded June 17, 2021
Pan Pacific Serviced Suites Orchard
5.2
Budy from Indonesia
Family with young children
1 Bedroom Deluxe
Stayed 6 nights in December 2019

the good thing was only location”

my room on the 6th floor is facing wall of the mall, no view can be enjoyed, and the kitchen area of the room is smelly due to the odor residue of cooking from previous occupants. I can’t change the room since they said it’s fully booked. Water of the swimming pool was cold hence you can’t enjoy it. The only good thing was the location.

Reviewed January 06, 2020

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Dear Budy, Greetings! Thank you for taking the time in sharing your constructive feedback. we really regret to hear about your stay experience. We very much look forward to delivering a memorable experience to you in the near future. Alan Kenyon Director of Operations

Responded January 05, 2022
Pan Pacific Serviced Suites Orchard
10.0
Exceptional
Kris from Australia
Couple
1 Bedroom Executive
Stayed 9 nights in September 2018

Amazing Self Contained! ”

Have stayed in Singapore a few times now and this is THE BEST service and accommodation we have ever had! Location just about on Orchard Road and Somerset MRT a 2 min walk! The Serviced Suites are amazing with room to move and the staff were so accommodating, always with a huge smile! Amenities were awesome! I give it 5 out of 5. I would give it an extra point but as much as the breakfast was great (and the staff assisting you were exceptional) not as much of a choice as another hotel I stayed in a previous visit. . . But saying that, I ate really well for breakfast and walked away happy. Will definitely stay there next time we are in Singapore! We'll done Pan Pacific 👍

Reviewed September 11, 2018

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Dear Kris We appreciate your feedback on your experience. You described very well on our location and amenities. And especially thank you for complimenting our staff. We are glad you enjoyed your stay with us and look forward to seeing you again. Sincerely Andrew Yee General Manager

Responded September 17, 2018
Pan Pacific Serviced Suites Orchard
9.2
Exceptional
Sauhard from India
Family with young children
Stayed 7 nights in May 2016

Possibly the best location in town!”

We stayed at PPSS Orchard for 7 days in the last week of May. We had booked a 1 bedroom executive suite for this period. We were a couple along with a 3 year old kid. The unique selling point of the property is it's location. It is extremely well located in the heart of town, only a short two minute walk from the MRT station and bus station (of Somerset road as well as Orchard road). Within a similar walking distance, there are numerous options to dine out, access to a large supermarket, access to the Singapore Visitor Center as well as experience the hustle bustle of Singapore city. The apartment (we stayed on the fourth floor) is extremely well laid out and spacious. It had all the amenities we had expected (washing machine with dryer, hot plate, refrigerator, TV, etc) and was extremely comfortable. Breakfast, while restricted in its spread (as is common to most serviced apartments) was extremely well presented and replenished. All the articles were extremely well prepared and fresh. We enjoyed each breakfast thoroughly. Please bear in mind that there is no breakfast served on public holidays and Sundays. The same goes for housekeeping services as well. The staff was very helpful and responsive. Whatever minor requirements were presented by us were taken care off on an immediate basis. The only thing that we request the management to consider is the upkeep of the furniture in the rooms. The upholstery on the sofa cum bed as well as the dining chairs was quite soiled and dirty (with marks of spillage made possibly by earlier occupants). Given the 5 star rating as well as the price being charged for each apartment, cleanliness everywhere is a basic expectation. And it is only for this reason that I have not rated this property 5 on 5. P.S - A full length mirror would also be a good to have in such a nice apartment.

Reviewed June 03, 2016

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9.6
Exceptional
YeeLing from United States
Couple
1 Bedroom Executive
Stayed 9 nights in February 2019

Great service and ideal location ”

We truly enjoyed our stay at Pan Pacific Serviced Suites. The staff at the reception desk were exemplary and very helpful and pleasant. Always ready to help with any request. Facilities received four stars because the swimming pool was not really inviting and there was no breakfast service on Sundays and public holidays which meant we did not get breakfast three out of the 10 days we stayed. We loved the Livingroom which was available to residents and the decks had a spectacular view. The place was quiet despite 95percent occupancy and residents mostly young families I woul definitely return to stay hete

Reviewed February 11, 2019

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Dear YeeLing, Thank you so much for the detailed and excellent review! It is very delighting to know that you enjoyed your stay experience with us and we very much look forward to welcome you again soon! Regards, Pan Pacific Serviced Suites Orchard

Responded February 19, 2019
Pan Pacific Serviced Suites Orchard
9.7
Exceptional
William from United Kingdom
Family with young children
Stayed 11 nights in July 2014

Extremely enjoyable stay at the Pan Pacific. ”

Frienly atmosphere, practised by all the staff. Cental Location. Value for Money

Most enjoyable stay, promoted by all the staffs politeness and friendliness. Very helpful and attended to our requests without delay. The location suited our requirements due to the fact local transportation was not an essential as we could access shops and food and beverage outlets directly from the hotel. Made life easier for ourselves and infant child. We shall make the Pan Pacific the hotel of our choice for future trips to Singapore partly because we of the value for money considering the general quality of the hotel.

Reviewed July 24, 2014

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9.7
Exceptional
RAHUL from India
Family with young children
Stayed 12 nights in December 2015

Excellent Stay at the Pan Pacific Serviced Suites”

Accomodation, Location & Amenities

We stayed at an Executive suite here for 12 days, accompanied by our 4 year old kid & it was an impeccable stay. The place is absolutely spic and span and the staff is extremely helpful. Rooms are equipped with all the amenities and the free wifi service is also excellent. The staff is extremely friendly, & service is quick, smiling & efficient. The location is unbeatable for shopping, dining and transport, and although it is in the heart for Orchard Rd we didn't find it noisy. The suites are modern & well equipped with top of the line amenities, including a fully equipped kitchen, & also feature a smart TV with lots of HD & other channels. We look forward to our future visit to Singapore, & would certainly return to the PPSS Orchard during our future visits.

Reviewed December 29, 2015

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9.3
Exceptional
Stuart from United Kingdom
Business traveler
Stayed 9 nights in October 2015

I did not believe the ratings.”

Rooms, staff, breakfast

I did not believe the superb ratings given by previous customers. Having spent nine nights in the Pan Pacific Services Suite I have to agree that the rating is accurate and that it is a superb place to stay.

Reviewed October 18, 2015

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10.0
Exceptional
VANDANA from India
Couple
1 Bedroom Executive
Stayed 8 nights in September 2018

SUPER STAY !”

Had a wonderful stay at the Pan Pac...The hotel is fabulously located..in the heart of Orchard road with a superb mall and many eateries below. The room was spacious and very comfortable...The lounge / Living Room is a big plus for the property and offers tea /coffee and fruits for those times when you are hungry but too lazy to go down. They also offer in room delivery from one of the cafes located in the mall that has a pretty good menu. We got a complimentary late check out till 3pm which was very helpful as we had a night flight at 8pm...and the late checkout allowed us to sleep in and pack in comfort on our last day. Our college going daughter also stayed over a few nights and the sofa in the living room was comfortable enough to accommodate her. The hotel had suggested that we use the sofa and offered to give us extra pillows and a duvet so that we wouldn't be charged for the bed, which was very sweet. Basically, we had an amazing stay and would definitely want to stay again.

Reviewed October 04, 2018

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Dear Vandana, We are glad you enjoyed your stay. Thank you for your superb compliments of our location, products and services. We look forward to seeing you again soon. Warmest regards Andrew Yee General Manager

Responded October 25, 2018
Pan Pacific Serviced Suites Orchard
9.6
Exceptional
Michael from Australia
Family with young children
1 Bedroom Executive
Stayed 11 nights in March 2018

Great location, lovely staff”

The services suites are the best we’ve stayed in, in Singapore. They combine the best of location, with attentive staff who are fantastic and reasonable price. Our only complaint would be the jack hammering that occurred everyday between 1200-1300 and again at 1700-2100 directly across the road. The exact same happened when we stayed last year and I know it’s not the hotels fault but it’s crazy that construction doesn’t happen during work hours but exactly when we were trying to get a toddler to sleep.

Reviewed March 30, 2018

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Dear Michael Thank you for the great review of our attentive staff and serviced suites! Right opposite us is an office cum retail complex undergoing some renovation works. On an adhoc basis, there are loud noises generated and unfortunately it coincided with your 2 previous stays. Our windows are double glazed and understandably some level of noise can still be heard inside the apartment.Nevertheless, we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager

Responded April 04, 2018
Pan Pacific Serviced Suites Orchard
10.0
Exceptional
Sanga from Thailand
Family with young children
1 Bedroom Executive
Stayed 7 nights in July 2018

Lovely experience staying here”

We brought our kid for Summer school here in SG, Stay at Pan Pacific is the very right decision. Located in the middle of almost everything, MRT just below the building, Lots of food choices around the corner. Will be back next year.

Reviewed July 23, 2018

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Dear Sanga, Thank you for the great review of our serviced suites! Our location just next to the Somerset MRT Station and Orchard Road has always been ranked very favourably. City living at its best, one is surrounded by lots of shopping malls offfering plentiful choices of shopping, eateries options. We are glad that you enjoyed your stay and look forward to see you again very soon. Sincerely Yours Andrew Yee General Manager

Responded July 25, 2018
Pan Pacific Serviced Suites Orchard
9.3
Exceptional
Neil from Canada
Couple
Stayed 9 nights in March 2014

Platinum all around!”

The location is perfect, the pool/spa/fitness centre and the living room with the Osim massage chairs!

If you need to stay 7 nights or longer stay here. We looked at several serviced apartments in the area and this one was simply the best. It is on Orchard road, steps from the Sommerset MRT and Sommerset 313 mall, plenty of shopping, dining options. It has a great fitness centre and onsen type spa pool to relax in. The pool is cool and breezy, great for afternoon naps! We used to live in SG and have stayed several times in many hotels, but this experience for a long stay was tops. They even have Osim massage chairs in the living room for all to use!

Reviewed April 07, 2014

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10.0
Exceptional
Yugo from Indonesia
Family with young children
1 Bedroom Executive
Stayed 7 nights in February 2019

Best location and facilities”

The hotel located at 313 in the central of orchard road and having many facilities like swimming pool, hot and cold hydrotheraphy, massage chair, billiard, xbox and etc. The breakfast is simple but very tasty and the staff is very helpfull. The room is very spacy and functional, they have all i need. Overall i am very satisfied with the hotel and will recomend the hotel to my relatives.

Reviewed March 06, 2019

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Dear Yugo Thank you for your feedback and detailed description of our serviced suites. We are glad you enjoyed your stay and appreciate your recommendations. Andrew Yee General Manager

Responded March 06, 2019
Pan Pacific Serviced Suites Orchard
10.0
Exceptional
Eng from Singapore
Solo traveler
1 Bedroom Deluxe
Stayed 7 nights in October 2019

Exceptional”

Exceptional service! The staff topped off this exquisite serviced apartment. I injured my left hand just before arriving in Singapore, the staff went out of their way to make my stay a relaxing one where I can rest and recoop. Always at hand to help with my luggages and printing my forms for my insurance. . Thank you very much!

Reviewed October 26, 2019

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Dear Eng, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Responded October 29, 2019
Pan Pacific Serviced Suites Orchard
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