8.9
Excellent
/10
(296 reviews)See what guests said
Breakfast4
Children's activities4
Housekeeping4
See map
9.7

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
313@Somerset 60 m
Charles & Keith (Orchard) 60 m
HMV 60 m
Cold Storage Specialty 70 m
Somerset MRT Station 80 m
Orchard Road 90 m
Forever 21 100 m
Standard Chartered Marathon Singapore 110 m
Actually 110 m
TripleOne Somerset 120 m
Nearby landmarks
Orchard Road 90 m
Chinatown 2.29 km
National Orchid Garden 2.82 km
Singapore Botanic Gardens 2.83 km
Singapore Flyer 3.09 km
Sands Skypark Observation Deck 3.13 km
Cloud Forest 3.66 km
Gardens By The Bay East 3.83 km
Night Safari 12.51 km
Singapore Zoo 12.54 km
Pan Pacific Serviced Suites Orchard, Singapore

"Have lounge - massage - cooperative staff and clean place"

Sumaya - January 4, 2020
1 Bedroom Deluxe - Guestroom Pan Pacific Serviced Suites Orchard, Singapore
Lobby Pan Pacific Serviced Suites Orchard, Singapore
Interior view Pan Pacific Serviced Suites Orchard, Singapore
See all 65 photos
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Free Wi-Fi

Pan Pacific Serviced Suites Orchard, Singapore

96 Somerset Road, Orchard, Singapore, Singapore, 238163 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
Close to Orchard Road
Within 90 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 70 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Steamroom

Value for money8.6
Distance to city center0.0 Km
Location rating9.7
Nearest airportSeletar Airport (XSP)
Distance to airport13.3 km

Rooms available at Pan Pacific Serviced Suites Orchard, Singapore

Exceptional
Room comfort & quality
9.3
2 Bedroom Penthouse
...
  • Room size: 157 m²/1690 ft²
  • City view
  • 2 king beds
Enter dates to see prices
1 bedroom penthouse
...
  • Room size: 121 m²/1302 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One-Bedroom Premium Suite
...
  • Room size: 64 m²/689 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
2 Bedroom Executive
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
1-Bedroom Premium Triple
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Two-Bedroom Apartment - Penthouse (Duplex)
...
  • Room size: 157 m²/1690 ft²
  • Balcony/terrace
  • 1 king bed & 1 king bed
Enter dates to see prices
1 Bedroom Premier
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2-Bedroom Executive Quintuple
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
1-Bedroom Executive Triple
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
One-Bedroom Apartment - Penthouse (Duplex)
...
  • Room size: 121 m²/1302 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices

What people love about Pan Pacific Serviced Suites Orchard, Singapore

  • 10.0
    Exceptional

    "I like the place and every time i will go for it ."

    Sumaya

    |

    January 4, 2020

  • 9.2
    Exceptional
    Location

    "Easy walking access to restaurants and shopping."

    Amrith

    |

    February 10, 2020

  • 10.0
    Exceptional
    Staff 

    "Spa/steam room, excellent pool and great staff."

    DEREK

    |

    March 28, 2019

Property ranking|Compared to 866 Singapore properties
See all rankings
Location score
9.7/10
Room comfort score
9.3/10
Room size
80 sqm.
Value for money score
8.6/10
Better than
99
%
of Singapore properties
Better than
99
%
of Singapore properties
Bigger than
97
%
of Singapore properties
Better than
95
%
of Singapore properties
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Overall rating:
8.9
Excellent
296 reviews
Cleanliness
8.9
Facilities
8.7
Location
9.7
Read all reviews >
What travelers say they love:
The staff topped off this exquisite serviced apartment.
Eng from Singapore
Solo traveler
More about Pan Pacific Serviced Suites Orchard, Singapore

More about Pan Pacific Serviced Suites Orchard, Singapore

Whether you’re a tourist or traveling on business, Pan Pacific Serviced Suites Orchard, Singapore is a great choice for accommodation. Strategically situated next to the Somerset MRT station on Orchard and right in the heart of Singapore’s biggest shopping district means that guests are never far from the action whether it be work, play, dining, or taking in a few local sights. The excellent service and superior facilities make for an unforgettable stay. A concierge, safety deposit boxes, disabled facilities, smoking area, and babysitting services are just a few of the facilities that set this property apart from other hotels in the city. All guestrooms feature a variety of comforts such as a shower, laptop safe box, satellite/cable TV, air conditioning, and internet access to please even the most discerning guest. Throughout the day, you can enjoy the relaxing atmosphere of the pool, spa, steamroom, fitness center, and outdoor pool. Pan Pacific Serviced Suites Orchard, Singapore is an ideal place of stay for travelers seeking charm, comfort, and convenience in Singapore.

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Most talked about facilities

Breakfast
9 mentions
Swimming Pool
4 mentions
Housekeeping
2 mentions
Food & Dining
1 mention

What they offer

8.8
Excellent

"It is great and house keeper does her job really well."

SEMI

|

February 12, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Nearby restaurants

Asian cuisine
Asian cuisine
MK Restaurant
50 m Asian, Chinese, Thai
Imperial Treasure Steamboat Restaurant
50 m Asian, Chinese, Soups
Fukuichi Japanese Dining
60 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
House of Rice Roll and Porridge
300 m Chinese
Sergeant Hainanese Chicken Rice
640 m Chinese
The 2nd Floor
1.1 km Chinese
Japanese cuisine
Japanese cuisine
Sapporo Ramen Sanomaru
50 m Japanese
Suju
210 m Japanese
Tamaya Dining
340 m Japanese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Pan Pacific Serviced Suites Orchard, Singapore from real guests

Overall rating
8.9
Excellent
From 296 reviews
9.6Location
9.1Room comfort and quality
9.0Service
Agoda Reviews (174)Booking.com Reviews (122)
Rating via Agoda8.9
/
10
Cleanliness8.9
Facilities8.7
Location9.7
Room comfort and quality9.3
Service9.0
Value for money8.6
High score for Singapore
Rating
9+ Exceptional (46)
8-9 Excellent (20)
7-8 Very Good (8)
6-7 Good (2)
<6 Below Expectation (4)
Time of the year
Mar - May (19)
Jun - Aug (18)
Sep - Nov (16)
Dec - Feb (27)
All guests (174)
All room types
All languages

Show reviews that mention 

Showing 80 verified guest comments
1234
10.0
Exceptional
Kris from Australia
Couple
1 Bedroom Executive
Stayed 9 nights in September 2018

Amazing Self Contained! ”

Have stayed in Singapore a few times now and this is THE BEST service and accommodation we have ever had! Location just about on Orchard Road and Somerset MRT a 2 min walk! The Serviced Suites are amazing with room to move and the staff were so accommodating, always with a huge smile! Amenities were awesome! I give it 5 out of 5. I would give it an extra point but as much as the breakfast was great (and the staff assisting you were exceptional) not as much of a choice as another hotel I stayed in a previous visit. . . But saying that, I ate really well for breakfast and walked away happy. Will definitely stay there next time we are in Singapore! We'll done Pan Pacific 👍

Reviewed September 11, 2018

Dear Kris We appreciate your feedback on your experience. You described very well on our location and amenities. And especially thank you for complimenting our staff. We are glad you enjoyed your stay with us and look forward to seeing you again. Sincerely Andrew Yee General Manager

Responded September 17, 2018
Pan Pacific Serviced Suites Orchard, Singapore
9.2
Exceptional
Sauhard from India
Family with young children
1 Bedroom Executive
Stayed 7 nights in May 2016

Possibly the best location in town!”

We stayed at PPSS Orchard for 7 days in the last week of May. We had booked a 1 bedroom executive suite for this period. We were a couple along with a 3 year old kid. The unique selling point of the property is it's location. It is extremely well located in the heart of town, only a short two minute walk from the MRT station and bus station (of Somerset road as well as Orchard road). Within a similar walking distance, there are numerous options to dine out, access to a large supermarket, access to the Singapore Visitor Center as well as experience the hustle bustle of Singapore city. The apartment (we stayed on the fourth floor) is extremely well laid out and spacious. It had all the amenities we had expected (washing machine with dryer, hot plate, refrigerator, TV, etc) and was extremely comfortable. Breakfast, while restricted in its spread (as is common to most serviced apartments) was extremely well presented and replenished. All the articles were extremely well prepared and fresh. We enjoyed each breakfast thoroughly. Please bear in mind that there is no breakfast served on public holidays and Sundays. The same goes for housekeeping services as well. The staff was very helpful and responsive. Whatever minor requirements were presented by us were taken care off on an immediate basis. The only thing that we request the management to consider is the upkeep of the furniture in the rooms. The upholstery on the sofa cum bed as well as the dining chairs was quite soiled and dirty (with marks of spillage made possibly by earlier occupants). Given the 5 star rating as well as the price being charged for each apartment, cleanliness everywhere is a basic expectation. And it is only for this reason that I have not rated this property 5 on 5. P.S - A full length mirror would also be a good to have in such a nice apartment.

Reviewed June 03, 2016
9.6
Exceptional
YeeLing from United States
Couple
1 Bedroom Executive
Stayed 9 nights in February 2019

Great service and ideal location ”

We truly enjoyed our stay at Pan Pacific Serviced Suites. The staff at the reception desk were exemplary and very helpful and pleasant. Always ready to help with any request. Facilities received four stars because the swimming pool was not really inviting and there was no breakfast service on Sundays and public holidays which meant we did not get breakfast three out of the 10 days we stayed. We loved the Livingroom which was available to residents and the decks had a spectacular view. The place was quiet despite 95percent occupancy and residents mostly young families I woul definitely return to stay hete

Reviewed February 11, 2019

Dear YeeLing, Thank you so much for the detailed and excellent review! It is very delighting to know that you enjoyed your stay experience with us and we very much look forward to welcome you again soon! Regards, Pan Pacific Serviced Suites Orchard

Responded February 19, 2019
Pan Pacific Serviced Suites Orchard, Singapore
9.7
Exceptional
William from United Kingdom
Family with young children
Stayed 11 nights in July 2014

Extremely enjoyable stay at the Pan Pacific. ”

Frienly atmosphere, practised by all the staff. Cental Location. Value for Money

Most enjoyable stay, promoted by all the staffs politeness and friendliness. Very helpful and attended to our requests without delay. The location suited our requirements due to the fact local transportation was not an essential as we could access shops and food and beverage outlets directly from the hotel. Made life easier for ourselves and infant child. We shall make the Pan Pacific the hotel of our choice for future trips to Singapore partly because we of the value for money considering the general quality of the hotel.

Reviewed July 24, 2014
9.7
Exceptional
RAHUL from India
Family with young children
1 Bedroom Executive
Stayed 12 nights in December 2015

Excellent Stay at the Pan Pacific Serviced Suites”

Accomodation, Location & Amenities

We stayed at an Executive suite here for 12 days, accompanied by our 4 year old kid & it was an impeccable stay. The place is absolutely spic and span and the staff is extremely helpful. Rooms are equipped with all the amenities and the free wifi service is also excellent. The staff is extremely friendly, & service is quick, smiling & efficient. The location is unbeatable for shopping, dining and transport, and although it is in the heart for Orchard Rd we didn't find it noisy. The suites are modern & well equipped with top of the line amenities, including a fully equipped kitchen, & also feature a smart TV with lots of HD & other channels. We look forward to our future visit to Singapore, & would certainly return to the PPSS Orchard during our future visits.

Reviewed December 29, 2015
9.3
Exceptional
Stuart from United Kingdom
Business traveler
1 Bedroom Premier
Stayed 9 nights in October 2015

I did not believe the ratings.”

Rooms, staff, breakfast

I did not believe the superb ratings given by previous customers. Having spent nine nights in the Pan Pacific Services Suite I have to agree that the rating is accurate and that it is a superb place to stay.

Reviewed October 18, 2015
10.0
Exceptional
VANDANA from India
Couple
1 Bedroom Executive
Stayed 8 nights in September 2018

SUPER STAY !”

Had a wonderful stay at the Pan Pac...The hotel is fabulously located..in the heart of Orchard road with a superb mall and many eateries below. The room was spacious and very comfortable...The lounge / Living Room is a big plus for the property and offers tea /coffee and fruits for those times when you are hungry but too lazy to go down. They also offer in room delivery from one of the cafes located in the mall that has a pretty good menu. We got a complimentary late check out till 3pm which was very helpful as we had a night flight at 8pm...and the late checkout allowed us to sleep in and pack in comfort on our last day. Our college going daughter also stayed over a few nights and the sofa in the living room was comfortable enough to accommodate her. The hotel had suggested that we use the sofa and offered to give us extra pillows and a duvet so that we wouldn't be charged for the bed, which was very sweet. Basically, we had an amazing stay and would definitely want to stay again.

Reviewed October 04, 2018

Dear Vandana, We are glad you enjoyed your stay. Thank you for your superb compliments of our location, products and services. We look forward to seeing you again soon. Warmest regards Andrew Yee General Manager

Responded October 25, 2018
Pan Pacific Serviced Suites Orchard, Singapore
9.6
Exceptional
Michael from Australia
Family with young children
1 Bedroom Executive
Stayed 11 nights in March 2018

Great location, lovely staff”

The services suites are the best we’ve stayed in, in Singapore. They combine the best of location, with attentive staff who are fantastic and reasonable price. Our only complaint would be the jack hammering that occurred everyday between 1200-1300 and again at 1700-2100 directly across the road. The exact same happened when we stayed last year and I know it’s not the hotels fault but it’s crazy that construction doesn’t happen during work hours but exactly when we were trying to get a toddler to sleep.

Reviewed March 30, 2018

Dear Michael Thank you for the great review of our attentive staff and serviced suites! Right opposite us is an office cum retail complex undergoing some renovation works. On an adhoc basis, there are loud noises generated and unfortunately it coincided with your 2 previous stays. Our windows are double glazed and understandably some level of noise can still be heard inside the apartment.Nevertheless, we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager

Responded April 04, 2018
Pan Pacific Serviced Suites Orchard, Singapore
10.0
Exceptional
Sanga from Thailand
Family with young children
1 Bedroom Executive
Stayed 7 nights in July 2018

Lovely experience staying here”

We brought our kid for Summer school here in SG, Stay at Pan Pacific is the very right decision. Located in the middle of almost everything, MRT just below the building, Lots of food choices around the corner. Will be back next year.

Reviewed July 23, 2018

Dear Sanga, Thank you for the great review of our serviced suites! Our location just next to the Somerset MRT Station and Orchard Road has always been ranked very favourably. City living at its best, one is surrounded by lots of shopping malls offfering plentiful choices of shopping, eateries options. We are glad that you enjoyed your stay and look forward to see you again very soon. Sincerely Yours Andrew Yee General Manager

Responded July 25, 2018
Pan Pacific Serviced Suites Orchard, Singapore
9.3
Exceptional
Neil from Canada
Couple
Stayed 9 nights in March 2014

Platinum all around!”

The location is perfect, the pool/spa/fitness centre and the living room with the Osim massage chairs!

If you need to stay 7 nights or longer stay here. We looked at several serviced apartments in the area and this one was simply the best. It is on Orchard road, steps from the Sommerset MRT and Sommerset 313 mall, plenty of shopping, dining options. It has a great fitness centre and onsen type spa pool to relax in. The pool is cool and breezy, great for afternoon naps! We used to live in SG and have stayed several times in many hotels, but this experience for a long stay was tops. They even have Osim massage chairs in the living room for all to use!

Reviewed April 07, 2014
10.0
Exceptional
Yugo from Indonesia
Family with young children
1 Bedroom Executive
Stayed 7 nights in February 2019

Best location and facilities”

The hotel located at 313 in the central of orchard road and having many facilities like swimming pool, hot and cold hydrotheraphy, massage chair, billiard, xbox and etc. The breakfast is simple but very tasty and the staff is very helpfull. The room is very spacy and functional, they have all i need. Overall i am very satisfied with the hotel and will recomend the hotel to my relatives.

Reviewed March 06, 2019

Dear Yugo Thank you for your feedback and detailed description of our serviced suites. We are glad you enjoyed your stay and appreciate your recommendations. Andrew Yee General Manager

Responded March 06, 2019
Pan Pacific Serviced Suites Orchard, Singapore
10.0
Exceptional
Eng from Singapore
Solo traveler
1 Bedroom Deluxe
Stayed 7 nights in October 2019

Exceptional”

Exceptional service! The staff topped off this exquisite serviced apartment. I injured my left hand just before arriving in Singapore, the staff went out of their way to make my stay a relaxing one where I can rest and recoop. Always at hand to help with my luggages and printing my forms for my insurance. . Thank you very much!

Reviewed October 26, 2019

Dear Eng, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Responded October 29, 2019
Pan Pacific Serviced Suites Orchard, Singapore
10.0
Exceptional
Stuart from United Kingdom
Business traveler
1 Bedroom Executive
Stayed 11 nights in October 2016

Location, location, location.”

Yes for many location is of prime importance and that is normally the case. The Apartments are within 3 minutes walk the central portion of Orchard Road and ideal for access to the MRT (tube) system which can be accessed without risking going out into the rain. The facilities are first class and that was why I returned.

Reviewed October 16, 2016
8.8
Excellent
Carmen from Australia
Family with young children
1 Bedroom Executive
Stayed 7 nights in April 2018

Home away from home”

Room was spacious and have everything a family with your toddler need in the apartment including washing machine, dryer, hanger, microwave, sofabed. The housekeeping are all very warm and welcoming. Great location just minute walk from taxi stand and Somerset MRT. There are lots of eating/shopping options here. Access to and from the airport is also very easy. Breakfast is served Monday to Saturday and there is plenty of choices; one day we went out for breakfast and little one didn't like the food outside , we went back to the lounge and it was 10:25 (they close at 10:30 and had a photo session on the day) but they were very friendly and happy to serve us and cook fresh for the little one. The pool was OK. All in all, a great place to spend some time exploring this fabulous city.

Reviewed May 07, 2018

Dear Carmen Thank you for the great compliments of our staff. Where our serviced suites is situated is arguably one of the best location for city living, surrounded by lots of city living conveniences and amenities. We are glad you enjoyed your stay with us. Thank you for your great review of our serviced suites. Sincerely, Andrew Yee General Manager

Responded May 11, 2018
Pan Pacific Serviced Suites Orchard, Singapore
8.8
Excellent
Michel from Mauritius
Couple
1 Bedroom Deluxe
Stayed 7 nights in July 2019

Alternative to hotel rooms”

Nice and cosy. For sure the room is much bigger to hotels and have the facilities of doing ur own laundry and as well as cooking. Only thing is that the tv channel need to be reviewed as unfortunately not all the channels listed in the brochure are available as advertised. I understood it was due to the recent agreement to reduce channels offering. I believe it was just cost cutting exercise.

Reviewed July 27, 2019

Dear Michel, Thank you for the great review of our Serviced Suites! We are glad that you enjoyed your stay and look forward in seeing you again very soon. Warmest regards, Alan Kenyon Director of Operations

Responded July 31, 2019
Pan Pacific Serviced Suites Orchard, Singapore
10.0
Exceptional
mark from Indonesia
Family with young children
1 Bedroom Executive
Stayed 13 nights in June 2016

Highly Recommended”

This is simply the best serviced apartments in Singapore and the location is outstanding!

Reviewed July 07, 2016
7.6
Very good
BENG from Indonesia
Couple
1 Bedroom Premier
Stayed 9 nights in July 2018

One of the best Serviced Apartment in Town”

Well appointed apartments in good locations, near shopping centres and restaurants. Suitable for family with children. Standard service but quite OK. Breakfast included quite good. Good value for longer stay in Singapore.

Reviewed October 06, 2018

Dear Beng, Thank you for the great review of our serviced suites! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

Responded October 25, 2018
Pan Pacific Serviced Suites Orchard, Singapore
10.0
Exceptional
Sri from Australia
Family with young children
1 Bedroom Deluxe
Stayed 6 nights in May 2019

Excellent place for family with young children”

All of the staffs were always friendly and helpful. The room size is bigger than other hotel. The breakfast menus were delicious. The housekeeping did a great job in keeping up the cleanliness. The location is central to mrt, shopping centre, and restaurants.

Reviewed June 02, 2019

Dear Sri, Thank you for the great review of our staff and serviced suites! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards, Andrew Yee General Manager

Responded June 06, 2019
Pan Pacific Serviced Suites Orchard, Singapore
10.0
Exceptional
Manisha from Singapore
Couple
1 Bedroom Executive
Stayed 7 nights in September 2018

Exceptional stay ”

I was pleasantly surprised with a complimentary upgrade to their 2 bedroom executive penthouse at the topmost floor. Their service is top notch! Would highly recommend

Reviewed September 18, 2018

Dear Manisha, Thank you for the great review of our serviced suites! We are glad our staff exceeded your expectation and that you enjoyed your stay. We appreciate your recommendation and hope to see you again very soon. Warmest Regards Andrew Yee General Manager

Responded September 20, 2018
Pan Pacific Serviced Suites Orchard, Singapore
8.0
Excellent
MEHRAN from Bangladesh
Couple
1 Bedroom Executive
Stayed 9 nights in March 2018

Best for family”

Beautiful suites, there were a little wear and tear on the furnitures and could use a little bit of face lifting but other than that a total value for money. I am definitely returning and referring to my whole family. May be even consider renting out for a few months.

Reviewed March 28, 2018

Dear Mehran Thank you for the great review of our serviced suites! Our serviced apartments are well positioned to cater to long stay, with some residents staying on for years as well. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager

Responded April 03, 2018
Pan Pacific Serviced Suites Orchard, Singapore
1234
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