Pan Pacific Singapore
Pan Pacific Singapore
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10.0
Exceptional

"The hotel was beautiful,the staff were all friendly and help..."

GRAHAM

|

May 12, 2018

Deluxe King Or Twin - Guestroom Pan Pacific Singapore
Deluxe King Or Twin - Guestroom
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Swimming pool Pan Pacific Singapore
Swimming pool
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Swimming pool Pan Pacific Singapore
Swimming pool
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Fitness center Pan Pacific Singapore
Fitness center
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See map Pan Pacific Singapore
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Exceptional
Location
9.1
See all 6 photos Pan Pacific Singapore
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What guests are saying:
excellent! Good Location.
Maryann from United Arab Emirates
Group
We enjoyed our stay here, everything was perfect and not complains. Staff, location, facilities were the best.
May from United States
Couple
5 stars for everything. We opted for the club package. Eat all day until shiok.
Jeremy from Singapore
Couple
SO SMOOTHLY WENT MY STAYING THERE, NO REMARKS, ROOM TOP, FOOD TOP SERVICE TOP WILL BE BACK NEXT YEAR FOR THE ADEX SHOW
pierre from Belgium
Business traveler
Kids had a wonderful time. Leila checked us in. She sorted some misunderstanding in the checking in but eventually everything was ironed out. View from 3216 was excellent. The kids and adults had a memorable day!
Lay from Singapore
Family with young children
Great hotel in a fantastic location. Pool area was great, staff were lovely & rooms spacious, clean & comfortable. Bed was awesome!
Angela from Australia
Couple
Excellent location, very good facilities. Easy to access to all visiting points.
Ningfei from United States
Family with teens

Pan Pacific Singapore

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 4055 reviewsSee what guests said
8.7
/
10
Exceptional cleanliness
9.1
Recommended by 94% of guests
Value for money8.2
Distance to city center3 km
Location rating9.1
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport16.3 km
  • 310 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.9
Excellent
Room comfort & quality
12 travelers are looking at this property right nowBook now before it's too late!
Pacific Harbour Room
Pacific Harbour Room
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 1 king bed
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Pacific Club King
Pacific Club King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Pacific Harbour View Studio
Pacific Harbour View Studio
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
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Pacific Club Suite
Pacific Club Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Deluxe Balcony
Deluxe Balcony
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 2 single beds or 1 double b...
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Harbour Studio
Harbour Studio
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 2 single beds or 1 double b...
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City Suite
City Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 double bed
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Pacific Skyline Suite
Pacific Skyline Suite
...
  • Room size: 79 m²/850 ft²
  • Non-smoking
  • 1 super king bed
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Deluxe King Or Twin
Deluxe King Or Twin
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Panoramic
Panoramic
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Have a question for Pan Pacific Singapore?

What people love about the property

  • 10.0
    Exceptional

    "Service is great and was grateful for the hospitality room"

    Luo

    |

    April 2, 2018

  • 10.0
    Exceptional

    "Best staffs and wonderful food at the Market Place"

    Meiling

    |

    September 11, 2017

  • 9.2
    Exceptional

    "Friendly and excellent service"

    NG

    |

    November 30, 2016

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More about Pan Pacific Singapore

More about Pan Pacific Singapore

9.6
Exceptional

"It’s very welcoming and accommodating."

Hwee Y.

|

March 18, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Oscars @ Conrad Centennial
90 m American, Asian, Chinese
Ruth's Chris Steak House
160 m American, Steakhouse
Alligator Pear
540 m American, Cafe
Asian cuisine
Asian cuisine
Keyaki
70 m Asian, Japanese, Sushi
Aquamarine @ Marina Mandarin
80 m Asian, Chinese, Gluten Free
Nam Nam Noodle Bar
90 m Asian, Vietnamese
Chinese cuisine
Chinese cuisine
Le Restaurant and Bar
100 m Chinese
Black Tongue Bistro & Bar
570 m Chinese
Chong Qing
570 m Chinese

What they offer

10.0
Exceptional

"Good food at the restaurant Relaxing atmosphere at Pacific c..."

kian K.

|

April 21, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (4055)Booking.com Reviews (5933)
8.7
/
10
Cleanliness9.1
Facilities8.8
Location9.1
Room comfort and quality8.9
Service8.8
Value for money8.2
Provided by verified guests of Agoda
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All guests (4055)
All room types
Showing 3229 verified guest comments
12345
10.0
Exceptional
Fiona from Australia
Family with teens
Deluxe King Or Twin
Stayed 1 night in December 2018
Stunning hotel amazing service”
We arrived early @ 10am after disembarking from a cruise expecting to drop our luggage and check in at 2pm but the lovely lady was able to check us into upgraded rooms for a minimal charge that were stunning and straight away we were in our rooms and able to relax. Pool area was lovely and so close to everything! Will be back for sure!!
Reviewed December 14, 2018
8.8
Excellent
Ily from Malaysia
Couple
Deluxe Balcony
Stayed 1 night in December 2018
Great Location!”
Great room, great view, great location! I came into the room with no missing tv remote, and it was solved quickly! Wish there was a halal restaurant in the hotel. But not an issue at all, as the hotel is connected to Marina Square woth plenty of food! Great trip altogether! Staff are friendly and accomodating!!
Reviewed December 09, 2018
8.4
Excellent
Steven from Singapore
Couple
Pacific Club King
Stayed 1 night in February 2018
Excellent service hotel”
No doubt one of the best hotel in Singapore. My wife and I had a short staycation in Pan Pacific and the service was excellent. The buffet spread for breakfast was also awesome, Fresh and Delicious. I
Reviewed November 18, 2018
9.6
Exceptional
Diana from Canada
Couple
Deluxe King Or Twin
Stayed 1 night in November 2018
Nice and beautiful”
It's by all means a beautiful and super clean hotel. However, I'm not sure if I want to pay for the partial balcony view room anymore as the view is always blocked b the Mandarin hotel and another tall building.
Reviewed November 30, 2018
8.0
Excellent
Carol from United Kingdom
Couple
Pacific Harbour Room
Stayed 4 nights in November 2018
WELL WORTH A VISIT”
Booked Harbour Plaza room and was not disappointed by the views over the harbour and the Gardens by the Bay. The Club facilities are well worth paying the extra for. Large and comfortable room, excellent en-suite, lovely pool and gym. Food very good. Hotel central for most attractions.
Reviewed November 20, 2018
Thank you for your review, we are delighted that you had an overall positive experience and we hope to welcome you back in the near future.
Responded November 23, 2018
Pan Pacific Singapore
10.0
Exceptional
KOUNG from Indonesia
Couple
Deluxe King Or Twin
Stayed 1 night in June 2018
위치, 직원들이 참 친절합니다”
두번째 묵었어요, 일찍 도착했고, 방이 OVER BOOK이라, UPGRADE 해주셨어요 방에 베란다가 있어, 흡연 역시 가능했습니다. 마리나 베이에서 가격대비 괜찮은 호텔중 하나로, 조식도 훌륭한 곳이지만, 이번엔 조식은 추가 안했어요 1층에 FOOD COURT 처럼 만들어 놓은 곳이 있어, 음식 사먹기 편하고, 2층에는 MALL로 통하는 문이 있어, 쇼핑 역시 편리합니다. 카지노까지 걸어갈 수 있는 거리로, 모든것이 최고
Reviewed July 06, 2018
저희 팬 퍼시픽 싱가폴을 이용해 주셔서 감사드립니다. 호텔에 머무르시는 동안 편안한 시간을 보내신 것 같아 기쁩니다. 남겨 주신 긍정적인 피드백은 모든 직원들과 공유하여 더욱 발전된 서비스를 제공해 드릴 수 있는 발판으로 삼겠습니다. 고객님께서 보여주신 저희 브랜드에 대한 믿음을 계속 지켜낼 수 있도록 늘 최선을 다하도록 하겠습니다. 다음에 또 뵙기를 기대하고 있겠습니다. 감사합니다
Responded July 10, 2018
Pan Pacific Singapore
10.0
Exceptional
Amiira from Singapore
Solo traveler
Deluxe Balcony
Stayed 1 night in June 2018
Great place to stay and eat”
The room is clean and tidy no smell. The toilet is very nice design especially it’s good for handicap. The food was great 👍 and fresh . The staff was friendly during my checking in and checking out. Breakfast buffet the staff name Janice she so helpful and friendly. It’s was a great stay for me.
Reviewed June 26, 2018
Thank you for sharing your review with us. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.
Responded July 10, 2018
Pan Pacific Singapore
9.2
Exceptional
Winberly from Philippines
Couple
Double
Stayed 4 nights in November 2018
Worth it!. ”
One of the best hotels Ive stared at SG. Add a little charge for a better view! Service was good, hotel was clean and spacious. I loved the breakfast, lots of choices. Will stay again!
Reviewed November 23, 2018
Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.
Responded November 23, 2018
Pan Pacific Singapore
9.2
Exceptional
Kathy from Australia
Couple
Pacific Club King
Stayed 2 nights in October 2018
K & K Australia”
Great hotel in a good spot. All the staff that we dealt with were incredibly accommodating. We had Pacific club benefits which were exceptional!! The Club Lounge was the best that we have had the pleasure to use. Room was large.....after being in Italy! Bathroom...great. TV...huge! Overall an exceptional experience....we would definitely return to this beautiful hotel in a beautiful city!
Reviewed October 24, 2018
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and enjoyed the comfort of our rooms and club lounge. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team
Responded October 29, 2018
Pan Pacific Singapore
9.2
Exceptional
Michele from United Kingdom
Couple
Deluxe King Or Twin
Stayed 3 nights in September 2018
Exceptional”
Excellent staff and public areas. Room rate was good but this was maybe a reflection of the fact that the room and walkways to the room we’re tired and in need of updating. View from the balcony was very good but the balcony itself was lacking ambience.
Reviewed September 24, 2018
Thank you for sharing your feedback with us, we hope to have the opportunity to welcome you back. Regards, Pan Pacific Singapore Team
Responded October 01, 2018
Pan Pacific Singapore
8.0
Excellent
Wilfred from Singapore
Couple
Deluxe King Or Twin
Stayed 1 night in April 2018
Room was not ready during check-in at 4pm”
POSITIVES 1. Awesome Gym + SteamRoom facilities 2. Room was awesome (electric curtains / blinds) 3. Bed was comfortable NEGATIVES 1. Very long waiting time at the reception during check-in. (waited 30mins in line and 15mins for staff to tell me that my room is not ready) 2. Very long waiting time for room as room was not ready (waited another 1hr for the room to be ready) 3. Offered to wait in hospitality lounge which is not exactly "hospitable". (sofa seats, a TV and a computer and 3-4 magazines)
Reviewed April 09, 2018
Thank you for taking the time to write this review. We are sorry to hear that you had a less than satisfactory experience. Your feedback is essential to help us improve our guest experience and we thank you for sharing it. We hope to have the opportunity to welcome you back.
Responded April 13, 2018
Pan Pacific Singapore
8.0
Excellent
Patricia from Singapore
Family with young children
Deluxe King Or Twin
Stayed 1 night in March 2018
2D1N Staycay”
It was a short but great staycay. Check-in was smooth, service staff was very attentive and thumbs up for helping me in getting late check-out. However, the bathroom in the room was not properly cleaned up as I can still see used tubes of the shower gel and shampoo still left in the bathroom bin. That is the only downside, other then that all is good.
Reviewed March 20, 2018
Thank you for your review, we are delighted that you had an overall positive experience. Your feedback is essential for us to improve our guest experience and we will convey that to the relevant team for improvement. We hope to welcome you back in the near future.
Responded March 26, 2018
Pan Pacific Singapore
9.6
Exceptional
Hwee from Singapore
Group
Deluxe King Or Twin
Stayed 1 night in March 2018
Five star service and hospitality”
Very posh and lovely five star hotel. Prompt in replies, staff were friendly and make you feel at home. It’s very welcoming and accommodating. Hassle free check in and out experience. Would definitely come back soon!
Reviewed March 18, 2018
Thank you for sharing your review with us. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.
Responded March 19, 2018
Pan Pacific Singapore
9.2
Exceptional
Mohd from Singapore
Couple
Deluxe Balcony
Stayed 2 nights in December 2017
A great hotel at the heart of Singapore”
Pleasant surprise to find a stay-cation gem in Singapore. The view from the hotel room is amazing. The hotel is connected to malls around the area yet it is situated in a less crowded central area in Singapore. Would definitely stay here in the future!
Reviewed February 16, 2018
Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.
Responded February 20, 2018
Pan Pacific Singapore
8.0
Excellent
Xanthe from United Kingdom
Couple
Deluxe Balcony
Stayed 1 night in January 2018
Very good”
The Pan Pacific is a very nice hotel. The room was big and clean, the staff were extremely helpful and nice. The area doesn't have much going on if you are looking to see local culture, as it's right by the financial district and more newly built areas, although there are plenty of museums nearby. We enjoyed the breakfast buffet, but it was very expensive, like all the food and drink in the hotel. It was perfectly fine if you are looking for a big hotel chain and don't really want to be close to more local culture.
Reviewed January 17, 2018
Thank you for taking the time to share your experience. Pan Pacific Singapore is conveniently located in Marina Bay, and minutes away from popular attractions such as Esplanade - Theatres on the Bay, Singapore Flyer and Gardens by the Bay. Historical landmarks, including the Padang, the Cenotaph, National Gallery and the commemorative landing site of Sir Stamford Raffles are situated in the vicinity of the hotel. The hotel is also within close proximity of Arab Street, Chinatown and Little India that are easily accessible by the many transport options available near the hotel. We look forward to the opportunity of welcoming you back in the future to discover all the other nearby local attractions.
Responded January 19, 2018
Pan Pacific Singapore
8.8
Excellent
Scott from Australia
Group
Pacific Club King
Stayed 6 nights in December 2017
Excellent”
This is an excellent hotel. We had a club room which I recommend as the high floor see's you travel up to your room via a glass lift on the outside of the building. This is excellent. The club room also has an amazing view of Singapore across Marina Bay. It spectacular to watch the sunset. They serve Laurent Perrier Champagne if you want it with breakfast in the clubroom and also from 6-8pm with an amazing selection of canapes. Service at the hotel was very slack. When you have a club room all non alcoholic drinks from the mini bar are free. The problem is you have to hassle them to restock the fridge as they leave it to run down! I wouldn't let this deter you from staying there just be aware of it and call them to refill.
Reviewed January 09, 2018
Thank you for choosing Pan Pacific Singapore as your choice of accommodation. While we are glad that you enjoyed the Pacific Club experience, we are sorry to hear that you felt our service was lacking as your experience was not what the vast majority of our guests normally enjoy and not a usual reflection of our service standard. We appreciate your time in sharing this review and hope to welcome you back again soon.
Responded January 15, 2018
Pan Pacific Singapore
10.0
Exceptional
Jonathan from Canada
Couple
Deluxe Balcony
Stayed 3 nights in September 2018
Exceptional”
Beautiful hotel. Great facilities. Pool is not as deep as we had expected but it was nice to relax in water nonetheless. Hotel is very easy to spot when walking around so exploring the area is very convenient.
Reviewed September 12, 2018
Thank you for your review, we are delighted that you had an overall positive experience and we hope to welcome you back in the near future. Regards, Pan Pacific Singapore Team
Responded September 18, 2018
Pan Pacific Singapore
8.8
Excellent
Maria from Indonesia
Couple
Deluxe Balcony
Stayed 1 night in September 2018
service for some staff in checkin time”
Location is excellent, price is ok, staff check in must greet , specially knowing from the data entry that The Guest is Birthday as a sweet welcome for the guest, no need the guest told them that The Guest Birthday. They knew our passports as well lol. Some of The Edge restaurant staffs also must know how to serving People, but I must said Thank you to Mr. Gana and Ms. Jenny for covered some staffs negligents for my Husband Birthday by gave him and sent a bday cake to our the room by themselves . Hotel is ok, but The Services must as 5 stars as well. Thank you Pan Pacific Hotel Marina. Sure will introduced to others. Hopefully next time, we don’t hv to write abt the services anymore.
Reviewed September 09, 2018
• Thank you for taking the time to share your review with us. Please be assured that guests' feedback is taken onboard and duly addressed in order to improve our service standards and facilities. We hope to have the opportunity to welcome you back. Regards, Pan Pacific Singapore Team
Responded September 10, 2018
Pan Pacific Singapore
9.6
Exceptional
Lay from Singapore
Family with young children
Panoramic
Stayed 1 night in August 2018
NDP”
Kids had a wonderful time. Leila checked us in. She sorted some misunderstanding in the checking in but eventually everything was ironed out. View from 3216 was excellent. The kids and adults had a memorable day!
Reviewed August 11, 2018
Thank you for your review, we are delighted that you had an overall positive experience and we hope to welcome you back in the near future.
Responded August 23, 2018
Pan Pacific Singapore
8.0
Excellent
Kenny from Australia
Business traveler
Deluxe King Or Twin
Stayed 3 nights in July 2018
Good Stay”
Pan Pacific location were good, all connection to the Marina Square, Suntec City and Millenium Walk shopping. It also a short walk to the Marina Bay Sand as well. Room were good, swimming pool area quite relaxing.
Reviewed August 03, 2018
Thank you for sharing your review with us. We are delighted you appreciated the convenient location of the hotel and we look forward to welcoming you back in the near future.
Responded August 23, 2018
Pan Pacific Singapore
12345
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  • Exceptional location
  • Singapore Flyer
  • Promenade MRT Station is within 0.31 km