Pan Pacific Singapore
Deluxe King Or Twin - Bedroom Pan Pacific Singapore
Lobby Pan Pacific Singapore
Swimming pool Pan Pacific Singapore
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8.8
Excellent
26.4% this month
/10
(4260 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location - Inside city center
Parking
FREE
  • Paulaner Brauhaus50 m
  • MJ Multimedia100 m
  • Starfire Solitaire Diamonds100 m
  • The Redundant Shop140 m
  • Barang Barang140 m
  • Suntec Singapore160 m
  • Suntec City170 m
  • Marina Square200 m
  • Millenia Tower210 m
  • Mothercare210 m
  • Free Wi-Fi

    Pan Pacific Singapore

    7 Raffles Boulevard, Marina Square, Marina Bay, Singapore, Singapore, 039595 - See map
    "Excellent location, very good facilities."
    Ningfei - August 3, 2018
    Exceptional reputation
    Recommended by 97% of guests
    Fantastic breakfast
    93% positive mentions
    • 320 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Steamroom

    This property is in high demand!

    Booked 75 times | 5 travelers are looking at this property right now

    Property ranking|Compared to 1,311 Singapore properties
    See all rankings
    Room comfort score
    8.9/10
    Cleanliness score
    9.1/10
    Couples review score
    8.9/10
    Location score
    9.1/10
    Better than
    98
    %
    of Singapore properties
    Better than
    97
    %
    of Singapore properties
    Better than
    96
    %
    of Singapore properties
    Better than
    95
    %
    of Singapore properties
    Value for money8.3
    Distance to city center3 km
    Location rating9.1
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport16.1 km

    Rooms available at Pan Pacific Singapore

    8.9
    Excellent
    Room comfort & quality
    Pacific Harbour View Studio
    Pacific Harbour View Studio
    ...
    • Room size: 65 m²/700 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Pacific Club King
    Pacific Club King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Pacific Harbor Room
    Pacific Harbor Room
    ...
    • Room size: 46 m²/495 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Pacific Club Suite
    Pacific Club Suite
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Pacific Skyline Suite
    Pacific Skyline Suite
    ...
    • Room size: 79 m²/850 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Deluxe King Or Twin
    Deluxe King Or Twin
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Balcony
    Deluxe Balcony
    ...
    • Room size: 46 m²/495 ft²
    • Harbor view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Special - Pacific Harbor Studio
    Special - Pacific Harbor Studio
    ...
    • Room size: 65 m²/700 ft²
    • 1 king bed
    Enter dates to see prices
    Special - Pacific Club
    Special - Pacific Club
    ...
    • Room size: 38 m²/409 ft²
    • 2 single beds or 1 king bed
    Enter dates to see prices
    City Suite
    City Suite
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 double bed
    Enter dates to see prices

    What people love about Pan Pacific Singapore

    • 8.4
      Excellent
      Location

      "Great Hotel Great location good view of marina bay."

      Muhammad

      |

      December 24, 2018

    • 9.6
      Exceptional
      Staff 

      "Very friendly and welcoming."

      Divina

      |

      May 20, 2018

    • 8.0
      Very good
      Location

      "It's quite good. There're nearby MRT station, shopping mall, and tour location."

      Oh

      |

      October 14, 2018

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    More about Pan Pacific Singapore

    More about Pan Pacific Singapore

    7.2
    Very good

    "Good location with nice view."

    Lai S.

    |

    December 18, 2018

    An overview

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    What they offer

    9.6
    Exceptional

    "Fantastic hotel with super views of Marina Bay."

    Guy

    |

    January 14, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Oscars @ Conrad Centennial
    90 m American, Asian, Chinese
    Ruth's Chris Steak House
    160 m American, Steakhouse
    Alligator Pear
    540 m American, Cafe
    Asian cuisine
    Asian cuisine
    Keyaki
    70 m Asian, Japanese, Sushi
    Aquamarine @ Marina Mandarin
    80 m Asian, Chinese, Gluten Free
    Nam Nam Noodle Bar
    90 m Asian, Vietnamese
    Chinese cuisine
    Chinese cuisine
    Le Restaurant and Bar
    100 m Chinese
    Black Tongue Bistro & Bar
    570 m Chinese
    Chong Qing
    570 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

    Show less

    Reviews of Pan Pacific Singapore from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4260)Booking.com Reviews (6509)
    8.8
    /
    10
    Excellent
    26.4% this month
    Cleanliness9.1
    Facilities8.8
    Location9.1
    Room comfort and quality8.9
    Service8.8
    Value for money8.3
    Rating
    9+ Exceptional (1427)
    8-9 Excellent (886)
    7-8 Very Good (692)
    6-7 Good (147)
    <6 Below Expectation (144)
    Time of the year
    Mar - May (843)
    Jun - Aug (784)
    Sep - Nov (688)
    Dec - Feb (981)
    All guests (4260)
    All room types
    All languages

    Show reviews that mention 

    Showing 3296 verified guest comments
    12345
    10.0
    Exceptional
    Suzanne from Singapore
    Couple
    Special - Deluxe
    Stayed 2 nights in May 2019

    Always Happy”

    Great view, location was good, friendly & helpful staffs. When we celebrating our anniversary they give us balcony and great view of Marina Bay and they allow us to have late check out. We really celebrating our romantic gateway at Pan Pacific!! We will definitely stay at this hotel again for our next anniversary!!! There is this front desk staff, she is Korean and another lady who welcoming us that evening when we arrives at the hotel for check in, they really very helpful and very friendly. Want to thank them for their hospitality, making our stay more enjoyable!! Thank you! Gamsahamnida!!

    Reviewed May 27, 2019

    Thank you for taking the time to share your generous feedback with us. We are pleased to know that you enjoyed your anniversary stay with us. Your kind compliments of our associates will be conveyed to them and we certainly look forward to welcoming you back for another wonderful experience. Regards, Pan Pacific Singapore Team

    Responded May 28, 2019
    Pan Pacific Singapore
    9.6
    Exceptional
    Ven from Indonesia
    Family with young children
    Deluxe King Or Twin
    Stayed 2 nights in July 2019

    great location and great hotel”

    Good location, close to malls and restaurants. Swimming pool area and japanese zen garden is also very nice and relaxing. the only negative thing is the bell sound for the elevators (when they arrive) is very soft. So often we may miss the elevator as we did not hear the bell sound indicating that the elevator has arrived.

    Reviewed July 08, 2019

    Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities and service standards. We are delighted that you enjoyed our Keyaki Garden Pavilion and swimming pool and thank you for highlighting our convenient location in the heart of Marina Bay. Our lifts are programmed to run at a reduced speed as they were designed as observation platforms for our guests to experience a more comfortable ride and we are sorry that the bell for the lifts was too soft. Your feedback regarding our lifts has been noted and we will immediately look into addressing this issue. At Pan Pacific Singapore, we strive to provide positive and memorable experiences for our guests and will continue to conduct the necessary changes to achieve this. We appreciate your time in sharing this review and hope you will give us another chance to recover your impression of the hotel.

    Show more
    Pan Pacific Singapore
    8.0
    Excellent
    CHUNG from Singapore
    Couple
    Pacific Harbor Room
    Stayed 1 night in July 2019

    Great location...”

    Overall experience with the hotel is great.. staff is friendly and location is good..

    Reviewed July 15, 2019

    Thank you for sharing this review with us on Agoda. We are delighted to hear that you had an overall positive experience with Pan Pacific Singapore. As we strive to create memorable hotel experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We appreciate your time in sharing this review and hope to welcome you back again soon.

    Responded July 16, 2019
    Pan Pacific Singapore
    8.0
    Excellent
    Yee from Indonesia
    Family with young children
    Pacific Club King
    Stayed 1 night in July 2019

    Not children friendly”

    No access for children to lounge.

    Reviewed July 23, 2019

    Thank you for sharing this review with us, your feedback is essential in our efforts to continually improve and enhance our services and facilities. Your feedback regarding our club lounge has been noted and we will immediately look into addressing this issue. At Pan Pacific Singapore, we strive to provide positive and memorable experiences for our guests and will continue to conduct the necessary changes to achieve this. We appreciate your time in sharing this review and hope you will give us another chance to recover your impression of the hotel.

    Responded July 24, 2019
    Pan Pacific Singapore
    9.6
    Exceptional
    Nadiah from Malaysia
    Family with young children
    Deluxe King Or Twin
    Stayed 2 nights in January 2019

    Great location”

    Hotel was located close to everything in marina bay and we could pop by to marina square for a bit of shopping very easily. Staff were very accommodating to our requests which included parcels being left at front counter and use of the business office facilities.

    Reviewed March 11, 2019

    Thank you for sharing your review with us. We are delighted that you appreciated the convenient location of the hotel and that our associates enhanced your experience through their excellent service. We look forward to welcoming you back in the near future. Regards, Pan Pacific Singapore Team

    Responded March 12, 2019
    Pan Pacific Singapore
    10.0
    Exceptional
    Ma. from Philippines
    Family with young children
    Special - Deluxe
    Stayed 1 night in June 2019

    Great stay!”

    Nice room, clean facilities, good food and great staff! Our room was on the 5th flr and we have a lovely view of the pool. The staff was really accommodating and friendly. We really enjoyed the stay and our baby liked the pool so much. They even gave my husband a complimentary birthday cake and free macaroons for our baby. All in all we had fun last night! Next time we will try a room on the higher floor 😁

    Reviewed June 02, 2019

    Thank you for sharing your generous feedback with us. We are delighted to know that you and your family enjoyed your stay. We certainly hope to welcome you back for another wonderful experience. Regards, Pan Pacific Singapore Team

    Responded June 03, 2019
    Pan Pacific Singapore
    8.8
    Excellent
    PETER from Singapore
    Couple
    Stayed 1 night in December 2018

    Excellent”

    Not the newest or the most glamourous hotel in Singapore, but I've stayed here many times over the past 20 years and always enjoy the friendly service, the views from the glass elevators, the round pool, the fully provisioned fitness centre, the strong water pressure in the shower, and the spectacular 30 storey atrium. Recommended!

    Reviewed April 30, 2019

    Thank you for sharing this review with us, we are delighted that you chose to stay with us again after all these years. Your kind compliments of our associates will be conveyed to them and will certainly motivate the team to keep up with our professional standards. We hope to welcome you back soon. Regards, Pan Pacific Singapore Team

    Responded May 02, 2019
    Pan Pacific Singapore
    8.4
    Excellent
    Muhammad from Singapore
    Family with young children
    Deluxe Balcony
    Stayed 2 nights in December 2018

    Great Hotel Great Location ”

    Great Hotel Great location good view of marina bay. Hotel and shopping center share same carpark so weekend carpark full so u have u wait as a hotel guest by right nit suppose to wait for parking. Bed i and my son feel very itchy at night feel like something insect bite us but i couldn’t find it. My son cannot really sleep because of the itchy. I can’t believe that a 5star hotel but the bed feel like an insect biting me n my son at night but Overall hotel best location n view.

    Reviewed December 24, 2018

    Thank you for sharing your feedback with us. We have shared your feedback with the housekeeping team to look into the matter and would like to assure you that our cleanliness standards are upheld in every regard. We hope to have the opportunity to welcome you back.

    Responded December 25, 2018
    Pan Pacific Singapore
    8.4
    Excellent
    Steven from Singapore
    Couple
    Pacific Club King
    Stayed 1 night in February 2018

    Excellent service hotel”

    No doubt one of the best hotel in Singapore. My wife and I had a short staycation in Pan Pacific and the service was excellent. The buffet spread for breakfast was also awesome, Fresh and Delicious. I

    Reviewed November 18, 2018

    Thank you for taking the time to share your positive experience and considering us to be one of the hotels in Singapore. We certainly look forward to welcoming you back for another wonderful experience.

    Responded November 23, 2018
    Pan Pacific Singapore
    6.8
    Good
    Hong from Vietnam
    Group
    Deluxe Balcony
    Stayed 2 nights in August 2018

    standard, not impress”

    The facility is a bit old, the atmosphere of a whole place is a bit old and classic for my taste, quite opposite to Marina bay sand. The room is ok for the price. The highlight is the buffet , The Edge, amazingly good, especially the dessert.

    Reviewed April 20, 2019

    Thank you for sharing your feedback which is essential in our constant efforts to continually improve our facilities. We are delighted to know that you enjoyed your buffet experience at Edge and we hope to have the pleasure to welcome you back soon. Regards, Pan Pacific Singapore Team

    Responded April 22, 2019
    Pan Pacific Singapore
    8.4
    Excellent
    Marc from Switzerland
    Couple
    Deluxe Balcony
    Stayed 6 nights in January 2019

    Excellent”

    We could not enjoy the balcony because of the almost permanent smell from the hotel kitchen. Elevators not always functioning correctly, Bathroom with toilet and shower, design OK, but not very practical. Pool to small for so many guets. Staff very friendly and helpful

    Reviewed February 05, 2019

    Thank you for sharing your feedback with us, we hope to have the opportunity to welcome you back. Regards, Pan Pacific Singapore Team

    Responded February 07, 2019
    Pan Pacific Singapore
    8.8
    Excellent
    Jayson from Philippines
    Group
    Twin/Double room - De Luxe
    Stayed 1 night in June 2019

    Best Hotel”

    Cons.. Internet connection at stay@panpacific not working, but has alternative connection. Pros.. Food.. Room...

    Reviewed June 17, 2019

    Thank you for your thoughtful review of Pan Pacific Singapore. We strive to create memorable hotel experiences for every guest, and while we are glad that you enjoyed our rooms and restaurants, we apologise that certain aspects of your stay did not meet your expectations. We sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore and look forward to hearing from you soon.

    Responded July 02, 2019
    Pan Pacific Singapore
    10.0
    Exceptional
    KOUNG from Indonesia
    Couple
    Deluxe King Or Twin
    Stayed 1 night in June 2018

    위치, 직원들이 참 친절합니다”

    두번째 묵었어요, 일찍 도착했고, 방이 OVER BOOK이라, UPGRADE 해주셨어요 방에 베란다가 있어, 흡연 역시 가능했습니다. 마리나 베이에서 가격대비 괜찮은 호텔중 하나로, 조식도 훌륭한 곳이지만, 이번엔 조식은 추가 안했어요 1층에 FOOD COURT 처럼 만들어 놓은 곳이 있어, 음식 사먹기 편하고, 2층에는 MALL로 통하는 문이 있어, 쇼핑 역시 편리합니다. 카지노까지 걸어갈 수 있는 거리로, 모든것이 최고

    Reviewed July 06, 2018

    저희 팬 퍼시픽 싱가폴을 이용해 주셔서 감사드립니다. 호텔에 머무르시는 동안 편안한 시간을 보내신 것 같아 기쁩니다. 남겨 주신 긍정적인 피드백은 모든 직원들과 공유하여 더욱 발전된 서비스를 제공해 드릴 수 있는 발판으로 삼겠습니다. 고객님께서 보여주신 저희 브랜드에 대한 믿음을 계속 지켜낼 수 있도록 늘 최선을 다하도록 하겠습니다. 다음에 또 뵙기를 기대하고 있겠습니다. 감사합니다

    Responded July 10, 2018
    Pan Pacific Singapore
    10.0
    Exceptional
    Amiira from Singapore
    Solo traveler
    Deluxe Balcony
    Stayed 1 night in June 2018

    Great place to stay and eat”

    The room is clean and tidy no smell. The toilet is very nice design especially it’s good for handicap. The food was great 👍 and fresh . The staff was friendly during my checking in and checking out. Breakfast buffet the staff name Janice she so helpful and friendly. It’s was a great stay for me.

    Reviewed June 26, 2018

    Thank you for sharing your review with us. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

    Responded July 10, 2018
    Pan Pacific Singapore
    8.0
    Excellent
    Wilfred from Singapore
    Couple
    Deluxe King Or Twin
    Stayed 1 night in April 2018

    Room was not ready during check-in at 4pm”

    POSITIVES 1. Awesome Gym + SteamRoom facilities 2. Room was awesome (electric curtains / blinds) 3. Bed was comfortable NEGATIVES 1. Very long waiting time at the reception during check-in. (waited 30mins in line and 15mins for staff to tell me that my room is not ready) 2. Very long waiting time for room as room was not ready (waited another 1hr for the room to be ready) 3. Offered to wait in hospitality lounge which is not exactly "hospitable". (sofa seats, a TV and a computer and 3-4 magazines)

    Reviewed April 09, 2018

    Thank you for taking the time to write this review. We are sorry to hear that you had a less than satisfactory experience. Your feedback is essential to help us improve our guest experience and we thank you for sharing it. We hope to have the opportunity to welcome you back.

    Responded April 13, 2018
    Pan Pacific Singapore
    8.0
    Excellent
    Patricia from Singapore
    Family with young children
    Deluxe King Or Twin
    Stayed 1 night in March 2018

    2D1N Staycay”

    It was a short but great staycay. Check-in was smooth, service staff was very attentive and thumbs up for helping me in getting late check-out. However, the bathroom in the room was not properly cleaned up as I can still see used tubes of the shower gel and shampoo still left in the bathroom bin. That is the only downside, other then that all is good.

    Reviewed March 20, 2018

    Thank you for your review, we are delighted that you had an overall positive experience. Your feedback is essential for us to improve our guest experience and we will convey that to the relevant team for improvement. We hope to welcome you back in the near future.

    Responded March 26, 2018
    Pan Pacific Singapore
    9.2
    Exceptional
    Mohd from Singapore
    Couple
    Deluxe Balcony
    Stayed 2 nights in December 2017

    A great hotel at the heart of Singapore”

    Pleasant surprise to find a stay-cation gem in Singapore. The view from the hotel room is amazing. The hotel is connected to malls around the area yet it is situated in a less crowded central area in Singapore. Would definitely stay here in the future!

    Reviewed February 16, 2018

    Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.

    Responded February 20, 2018
    Pan Pacific Singapore
    8.8
    Excellent
    Scott from Australia
    Group
    Pacific Club King
    Stayed 6 nights in December 2017

    Excellent”

    This is an excellent hotel. We had a club room which I recommend as the high floor see's you travel up to your room via a glass lift on the outside of the building. This is excellent. The club room also has an amazing view of Singapore across Marina Bay. It spectacular to watch the sunset. They serve Laurent Perrier Champagne if you want it with breakfast in the clubroom and also from 6-8pm with an amazing selection of canapes. Service at the hotel was very slack. When you have a club room all non alcoholic drinks from the mini bar are free. The problem is you have to hassle them to restock the fridge as they leave it to run down! I wouldn't let this deter you from staying there just be aware of it and call them to refill.

    Reviewed January 09, 2018

    Thank you for choosing Pan Pacific Singapore as your choice of accommodation. While we are glad that you enjoyed the Pacific Club experience, we are sorry to hear that you felt our service was lacking as your experience was not what the vast majority of our guests normally enjoy and not a usual reflection of our service standard. We appreciate your time in sharing this review and hope to welcome you back again soon.

    Responded January 15, 2018
    Pan Pacific Singapore
    8.4
    Excellent
    Joey from Singapore
    Couple
    Panoramic
    Stayed 1 night in December 2017

    Poor customer service”

    Original check in time was at 3pm. I called the front desk to confirm this before making my way down. Upon arrival, the staff at the front desk informed me that the room was not ready and would require about 1.5 hours to get the room ready. Otherwise, I will have to forfeit the room with the bathtub (which was what I paid for!). Hence, I decided to give it a wait and returned at 4.30 pm. Upon arrival yet again, this time round it was a different staff who served me. She told me that the room was not ready. Seriously?! She said that I will have to wait for 45 minutes for the Housekeeping team to clean up my room and requested for me to wait. This is such poor service. I do not blame the second female staff who served me as she managed to get the room cleaned up within 30 minutes. However, my question is, what did that first female Malay staff do?! 1.5 hours and nothing was done? This is unacceptable for a hotel with such reputation.

    Reviewed January 06, 2018

    Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We try our best to assign available rooms after they have been refreshed and inspected to our guests when they check-in, however with a full hotel, this becomes challenging as we strive to meet the expectations of guests who similarly expect to have their rooms on time. We apologise that we were not able to assign your room to you during your arrival. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards.

    Responded January 08, 2018
    Pan Pacific Singapore
    9.2
    Exceptional
    Poi from Malaysia
    Couple
    Pacific Harbour View Studio
    Stayed 1 night in December 2017

    Birthday Retreat”

    Although we had some issues for the room configuration and almost get disappointed with the room layout, hotel staff tried to help us arrange the room type which we requested and we managed to enjoy our stay. The executive lounge is also recommendable.

    Reviewed December 06, 2017

    Thank you for taking the time to write this review. We are sorry to hear that you had a less than satisfactory experience. Your feedback is essential to help us improve our guest experience and we thank you for sharing it. We hope to have the opportunity to welcome you back.

    Responded December 06, 2017
    Pan Pacific Singapore
    12345
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    Pan Pacific Singapore
    |Excellent 8.8
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    • Exceptional location
    • Singapore Flyer
    • Promenade MRT Station is within 0.31 km