Excellent8.3
Based on206reviews
Pan Pacific Suzhou Hotel
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8.4 Excellent location
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8.4Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Room service [24-hour]

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Distances to essentials

  • Airports
    • 29 km
    • Sunan Shuofang International Airport (WUX)
    • 69 km
    • Shanghai Hongqiao International Airport (SHA)
  • Bus and rail stations
    • 1.9 km
    • Sanxiang Square Metro Station
    • 4.4 km
    • Suzhou Railway Station
  • Hospitals and clinics
    • 2.1 km
    • Children's Hospital
  • Pharmacies
    • 750 meters
    • Li'an Drug Store
  • Convenience stores
    • 1.1 km
    • RT-Mart
  • Cash withdrawal
    • 100 meters
    • ATM

More about Pan Pacific Suzhou Hotel

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Verified traveler reviews

Verified traveler reviews

Agoda Reviews (206)
Booking.com Reviews (424)

5.1

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  • Cleanliness 8.6
  • Facilities 8.5
  • Location 8.4
  • Room comfort and quality 8.5
  • Service 8.6
  • Value for money 8.5
  • Cleanliness 8.7
  • Facilities 8.9
  • Location 8.7
  • Room comfort and quality 8.7
  • Service 8.9
  • Value for money 8.8
  • Cleanliness 8.8
  • Facilities 8.1
  • Location 8.3
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 8.4
  • Cleanliness 8.6
  • Facilities 9.2
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 8.3
  • Value for money 8.9
  • Cleanliness 8.2
  • Facilities 9.0
  • Location 8.3
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 8.5
  • Cleanliness 8.0
  • Facilities 7.5
  • Location 7.9
  • Room comfort and quality 8.5
  • Service 8.2
  • Value for money 8.2
  • Cleanliness 8.3
  • Facilities 9.1
  • Location 8.5
  • Room comfort and quality 8.7
  • Service 9.0
  • Value for money 8.7
Provided by verified guests of Agoda
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9.6
Miranda from United States
Solo traveler
Deluxe King
Stayed 2 nights in May 2017
Exceptional”
The best hotel that I have ever stayed in. I have stayed in expensive Napa B&Bs, and this place was far more comfortable and restive -- and a far better value for my dollar. The staff impressed me so much with their consideration and promptness. The hotel was absolutely beautiful. It actually felt like a sanctuary. I would come back in a heartbeat.
Reviewed May 11, 2017
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.
Responded May 11, 2017
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9.6
Thi from Vietnam
Couple
Deluxe Twin
Stayed 1 night in April 2017
An amazing hotel for your holiday”
I was thinking that this is not the hotel i booked at the first time i saw it :) it was much more beautiful than i did expect. Love thes design of the hotel thought i was build fir many years. The garden behind the hotel is an amazing place for you :) 100% recommend .
Reviewed May 07, 2017
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.
Responded May 08, 2017
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9.2
Tianne from Canada
Group
Deluxe Twin
Stayed 2 nights in May 2017
Elegant, comfy stay next to UNESCO site”
We chose this hotel because it was mid-range in price and had a local architectural flair. The facility is romantic yet family-friendly and the staff were above expectations. They were well-mannered and had very good command of English. Coming from a very poor Hilton experience in Nanjing, this was a welcomed change. As a guest, we got complimentary access to the (huge) park next door (it's connected to the hotel) and we took a jog around to explore the beautiful area. The location was also very central - we could walk to a few cute neighborhoods and street food is only a few mins walk away. Other touristy spots are within a 10-15 min taxi ride. I'd stay here again and since they have multiple locations, I might look it up the next time I travel.
Reviewed May 04, 2017
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7.6
JianYou from Singapore
Family with young children
Premier King Room
Stayed 1 night in April 2017
Pan-Man garden assessibility”
Free access to pan-man scenic area. Hotel provides both early check-in and late check-out for my family. Beautiful location with spacious room.
Reviewed April 24, 2017
Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities, and it should be noted that our hotel never used MSG in the hotel . We truly appreciate your feedback as an important tool in our improvement and development. We look forward to welcoming you back to our hotel soon.
Responded April 26, 2017
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6.8
Fan from Hong Kong
Couple
Premier King Room
Stayed 2 nights in April 2017
Small improvement would make a bug difference”
The room decoration is a bit worn out and the air conditioning is not working well.
Reviewed April 05, 2017
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pan Pacific Suzhou
Responded April 07, 2017
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10.0
Mary from Singapore
Solo traveler
Deluxe King
Stayed 1 night in March 2017
Beyond Expectations”
We were greeted with a very service oriented and knowledgeable service staff followed by a run through of the facilities and a little history of the hotel. We were also offered an upgrade at a small fee that made sense to us. Free entry to the gardens behind the hotel was a nice surprise and the hotel is simply beautiful beyond words. We were very impressed by the architecture of the hotel and its interior decor. It was needless to say that the hotel was well maintained and very clean. It was absolutely worth every penny spent and we would definitely recommend it to everyone visiting Suzhou. I would return if I were to visit Suzhou again. Two thumbs up Pan Pac Suzhou!
Reviewed March 29, 2017
Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.
Responded April 05, 2017
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Pan Pacific Suzhou Hotel
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10.0
Isaac from United States
Solo traveler
Deluxe Twin
Stayed 1 night in March 2017
Friendly and helpful staff, nice facility, quick access to nightlife.”
I returned to this hotel after staying with a group in 2012. The staff are very nice and helpful with directing you to restaurants and activities. It is close to lively bars and food.
Reviewed March 23, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Responded March 29, 2017
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9.6
Hektor from Hong Kong
Solo traveler
Deluxe King
Stayed 1 night in February 2017
Early Day 5-Star, Palace-like, Clean, Nice Roomview, Good Facility”
Almost satisfied in every aspect. I knew the place almost 20 years ago but always looked at it from outside. The interior was much better than I expected and still maintained in very good condition. The deal from Agoda was pretty sweet. Very likely the best place to stay in Suzhou.
Reviewed March 08, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Responded March 29, 2017
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9.2
LISA from Malaysia
Couple
Deluxe King
Stayed 2 nights in February 2017
Really beautiful and full of cultural hotel ”
Beautiful, cultural hotel and garden. Really have a pleasant during the stay over there.
Reviewed February 23, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Responded March 29, 2017
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10.0
Carl from United States
Business traveler
Deluxe King
Stayed 2 nights in November 2016
A place to stay if you are in Suzhou”
The place is close to a lot of places that you can visit. A must to stay in Suzhou.
Reviewed February 02, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Responded March 29, 2017
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