Pan Pacific Suzhou Hotel
Deluxe Queen - Bed Pan Pacific Suzhou Hotel
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8.4
Excellent
/10
(430 reviews)See what guests said
See map
8.3
Excellent
Location rating score
Excellent location - 1.54 kilometers from city center
Parking
FREE
  • Cloud Rock Leaning Pagoda (Yunyan Ta)390 m
  • Pan Gate450 m
  • Panmen Gate490 m
  • Thai-Chinese Mall800 m
  • Confucian Temple860 m
  • Xu Gate880 m
  • Linghua Digital Mall880 m
  • Beisita890 m
  • Cultural Market900 m
  • Garden of Surging Wave Pavilion1.02 km
  • Free Wi-Fi
    2017

    Pan Pacific Suzhou Hotel

    259 Xin Shi Road, Panmen Gate Area, Suzhou, China, 215007 - See map
    "The grounds and structure was well maintained and you also had free admission to the temple complex beside it."
    Karen - May 16, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Excellent service
    8.7 rating for service
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Sauna

    This property is in high demand!

    Booked 17 times

    Property ranking|Compared to 2,344 Suzhou properties
    See all rankings
    Room comfort score
    8.5/10
    Review score - United States
    8.5/10
    Value for money score
    8.6/10
    Service score
    8.7/10
    Better than
    99
    %
    of Suzhou properties
    Better than
    99
    %
    of Suzhou properties
    Better than
    98
    %
    of Suzhou properties
    Better than
    98
    %
    of Suzhou properties
    Value for money8.6
    Distance to city center2 km
    Location rating8.3
    Nearest airportSuzhou Guangfu Airport (SZV)
    Distance to airport20.7 km

    Rooms available at Pan Pacific Suzhou Hotel

    8.5
    Excellent
    Room comfort & quality
    Pacific Club King
    Pacific Club King
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Premier Twin
    Executive Premier Twin
    ...
    • Room size: 42 m²/452 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Executive Queen Suite
    Executive Queen Suite
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Pacific Club Twin
    Pacific Club Twin
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Queen
    Deluxe Queen
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Premier Queen
    Executive Premier Queen
    ...
    • Room size: 36 m²/388 ft²
    • Park view
    • 1 queen bed
    Enter dates to see prices
    Premier Queen
    Premier Queen
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Supreme Twin Room
    Deluxe Supreme Twin Room
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    Enter dates to see prices

    What people love about Pan Pacific Suzhou Hotel

    • 8.0
      Very good
      Location

      "The hotel also near to the port where river cruise usually take place."

      TIA G.

      |

      June 12, 2017

    • 10.0
      Exceptional

      "It also includes free admission to the park, which my family used 2 different days."

      marcus

      |

      January 13, 2018

    • 8.0
      Very good
      Location

      "Great place linked to the garden and easy access to multiple shops and restaurants, relatively near to the malls"

      Jia X.

      |

      January 24, 2018

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    More about Pan Pacific Suzhou Hotel

    More about Pan Pacific Suzhou Hotel

    8.8
    Excellent

    "Beautiful and Historical Hotel, Very Friendly Staff."

    CHEW

    |

    September 30, 2018

    An overview

    Show less

    What they offer

    7.6
    Very good
    Spaciousness

    "Hotel is rather old but it has an amazing architecture and s..."

    Huang

    |

    December 3, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Pan Pacific Suzhou Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (430)Booking.com Reviews (380)
    8.4
    /
    10
    Cleanliness8.5
    Facilities8.6
    Location8.3
    Room comfort and quality8.5
    Service8.7
    Value for money8.6
    Rating
    9+ Exceptional (101)
    8-9 Excellent (62)
    7-8 Very Good (66)
    6-7 Good (16)
    <6 Below Expectation (28)
    Time of the year
    Mar - May (64)
    Jun - Aug (74)
    Sep - Nov (80)
    Dec - Feb (55)
    All guests (430)
    All room types
    All languages

    Show reviews that mention 

    Showing 273 verified guest comments
    12345
    2.0
    henry from United States
    Business traveler
    Deluxe Queen
    Stayed 1 night in May 2019

    Business”

    Very dangerous, no clear sign from my room to lobby , it took 30 instead of 5 minutes to get out after I asked help of worker in kitchen. This worker also cannot find the way to lobby but he asked help of waitress of restaurant and finally I was able to arrive lobby to catch taxi for my train. If there is a fire in this hotel, it may be one of the biggest disaster in China and I wish no one will be there.

    Reviewed June 05, 2019

    Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

    Responded June 10, 2019
    Pan Pacific Suzhou Hotel
    7.6
    Very good
    Liau from Singapore
    Couple
    Deluxe Queen
    Stayed 1 night in April 2019

    Will come back ”

    Hotel it self very unique. From the outlook, it feel like staying in the palace. Don’t have enough time to explore around as i am only stayed for a night. Clean and modern decorated. Will come back to stay in the same hotel.

    Reviewed April 22, 2019

    Thank you for choosing to stay with us and we're looking forward to seeing you again.

    Responded April 23, 2019
    Pan Pacific Suzhou Hotel
    10.0
    Exceptional
    marcus from China
    Family with young children
    Deluxe Twin
    Stayed 2 nights in January 2018

    Could not have stayed at a better hotel in Suzhou!”

    This hotel is in the perfect location! It is inside the historic loop and immediately adjacent to the PanPacific historical area and park. It also includes free admission to the park, which my family used 2 different days. The park was one of the best places we visited on all of Suzhou. The subway is a very short walk and there is plenty of eating options in close walking distance. I rarely leave reviews, but I had to after our stay here. It was really delightful and the hotel staff was awesome. Also, the breakfast buffet was a great mix of western food along with Asian cuisine.

    Reviewed January 13, 2018

    Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

    Responded January 20, 2018
    Pan Pacific Suzhou Hotel
    10.0
    Exceptional
    Wee from Singapore
    Couple
    Deluxe Twin
    Stayed 2 nights in December 2017

    Beautiful hotel with free access to Pan Men Garden”

    This is probably one of the most interesting hotel that I have stayed. The architecture is traditional Suzhou architecture. The compound is huge with free access to the Pan Men Garden attractions, which itself is beautiful. There are 4 restaurants within the hotel compound so you meals are not a problem. To be fair, I booked during off peak season so the rates are very reasonable. One thing thought, this hotel is not exactly brand new and some parts of the hotels does show its age. All rooms are non-smoking so its good.

    Reviewed December 20, 2017

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

    Responded December 22, 2017
    Pan Pacific Suzhou Hotel
    8.0
    Excellent
    TIA from Malaysia
    Family with teens
    Deluxe Queen
    Stayed 1 night in June 2017

    Location. Good environment. Friendly staff. ”

    The Panmen world heritage is just next to the hotel. Free access from hotel garden (just inform your room no). The Panmen is an excellent spot to visit. The hotel also near to the port where river cruise usually take place. In my opinion this rever cruise night view cost RMB120 not worth going. The hotel staff are very friendly and helpful. Hotel only provide free shuttle bus to tourist points during weekend which I think this should be everyday service provide to guests. Worth taking breakfast in the hotel. The food quality is good and also the variety of choice.

    Reviewed June 12, 2017

    Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

    Responded June 15, 2017
    Pan Pacific Suzhou Hotel
    10.0
    Exceptional
    Mary from Singapore
    Solo traveler
    Deluxe Queen
    Stayed 1 night in March 2017

    Beyond Expectations”

    We were greeted with a very service oriented and knowledgeable service staff followed by a run through of the facilities and a little history of the hotel. We were also offered an upgrade at a small fee that made sense to us. Free entry to the gardens behind the hotel was a nice surprise and the hotel is simply beautiful beyond words. We were very impressed by the architecture of the hotel and its interior decor. It was needless to say that the hotel was well maintained and very clean. It was absolutely worth every penny spent and we would definitely recommend it to everyone visiting Suzhou. I would return if I were to visit Suzhou again. Two thumbs up Pan Pac Suzhou!

    Reviewed March 29, 2017

    Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

    Responded April 05, 2017
    Pan Pacific Suzhou Hotel
    9.6
    Exceptional
    Hektor from Hong Kong
    Solo traveler
    Deluxe Queen
    Stayed 1 night in February 2017

    Early Day 5-Star, Palace-like, Clean, Nice Roomview, Good Facility”

    Almost satisfied in every aspect. I knew the place almost 20 years ago but always looked at it from outside. The interior was much better than I expected and still maintained in very good condition. The deal from Agoda was pretty sweet. Very likely the best place to stay in Suzhou.

    Reviewed March 08, 2017

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    10.0
    Exceptional
    FAITH from Malaysia
    Group
    Deluxe Queen
    Stayed 3 nights in December 2016

    You Must Stay Here!!”

    If you are in Suzhou I think I can't recommend any hotel that is of better value and location than Pan Pacific. This hotel is actually part of the scenic spot, Panmen and the ancient city gate. Usually the entrance ticket is RNB40 but as hotel guests you can go everyday, for FREE. The hotel is also surrounded by lots of eateries; Xinjiang, Sichuan, Suzhou. You name it. There's also a Holilay bakery just around the corner, which sells scrumptious salted egg yolk croissant. We went gaga over this and practically bought 2 for each person, everyday. On a side note, if you can figure out a way to go to Zhouzhuang yourself, by all means do it. Do not take any of the day tour. IF you must, then ask whether it is inclusive of boat ride. And ask further if it is the big boat or small boat. The big boat brings you at the perimeter that surrounds Zhouzhuang, practically just seeing buildings and factories. Only the small boat brings you across the canals IN the ancient town. I've seen day tour package in Shanghai costing about RNB150, so in Suzhou a RNB200 day tour is considered expensive since it is nearer. On top of that, they usually bring you to the factory, to the extra scenic spots to get you to buy and buy and buy. Very unpleasant.

    Reviewed December 30, 2016

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    9.0
    Exceptional
    Nancy from Singapore
    Family with teens
    Deluxe Twin
    Stayed 2 nights in December 2015

    Staying there is like staying at a resort”

    The historical architecture of the hotel buildings and the garden landscape of the compound, the relaxing ambience of the drink lounges and spacious room. I must also add, friendly hotel staff.

    I enjoyed my stay at the hotel tremendously. It's simply delightful just wandering around the hotel compound, taking in its beautiful garden/canal landscape, and the very enchanting public garden just next to the hotel known as "Pan Men" (free entry for hotel guests). I could walk the Pan Men garden every day for hours without getting bored. In my opinion, the Humble Administrator's Garden and the Lingering Garden which I visited (entry fee required and not a small amount), are not as enchanting as the Pan Men garden, and the hotel is so fortunately situated just next to it, complementing each other. The hotel room I stayed in is spacious, well decorated and has a beautiful garden view. Also I dined at the Chinese restaurant there twice coz I love the restaurant's friendly staff and décor. The only reason for me to go back to Suzhou again is Pan Pac Suzhou Hotel and PanMen Garden and if I need a retreat, this venue is definitely most ideal.

    Reviewed January 18, 2016

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    9.0
    Exceptional
    Sri from Indonesia
    Family with teens
    Deluxe Twin
    Stayed 1 night in December 2015

    Most beautiful Panpac in Asia”

    Historical building, value for money, free access to Panmen garden

    Impressive building and full of historical meaning. Room was comfortable and I had no problem at all with the state of furniture and carpeting and so on. Everything was good. The free entrance into the Banmen garden was a plus point. Our room view in the morning was unbeatable (garden, pagoda, you name it!). Location was not very near the old city, but only a short taxi ride away so not a problem. Services were excellent, everybody was very courteous and helpful. Definitely will recommend this hotel for my friends and families.

    Reviewed December 29, 2015

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    9.7
    Exceptional
    Shi from Singapore
    Solo traveler
    Premier Queen
    Stayed 2 nights in March 2015

    It felt like living in a Chinese Palace”

    1. It has the grandeur of a Chinese palace, 2. The room had a fantastic view of the Panmen Garden, 3. Many eateries near the hotel

    Suzhou has many unique and beautiful ancient Chinese architecture and gardens, and the stay at the Pan Pacific completed that experience. The external facade looked like an ancient Chinese city gate, and its interior also had designs resembling a Chinese palace -- with its paintings, interior fittings and twisting and turning passages to the rooms. These passages felt like a maze initially, but once we have gotten familiar with it, it added a sense that we were in a palace. The outdoor spaces was styled like another Chinese garden, and hotel guests could gain free access to the Panmen Garden at the back of the hotel, giving the sense that this was part of the hotel grounds. My room had a good view of the Panmen Garden. It was clean, comfortable and very well equipped. The air-conditioner was effective and kept the room nicely warm despite the external temperature of less than 5 degrees. Many eateries and convenient stores were just a few minute's walk from the hotel. Despite it being at the corner of the "old city" of Suzhou, transport to all the tourist sites were easy either by taxi or trishaw.

    Reviewed March 13, 2015

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    9.0
    Exceptional
    KL from Hong Kong
    Couple
    Deluxe Queen
    Stayed 1 night in November 2014

    maybe the most wonderful hotel in Suzhou”

    Garden Access, Architecture, Unique

    Nice castle-like hotel with beautiful garden.The stay was nice.And you could also get free access to a famous tourist spot right behind the hotel, called Panmen Scenic Area. The room was quite clean and comfortable to stay. And also not so far away from those famous tourist spots, but a little far away from the Suzhu Railway Station. Most of all, the hotel is very convenient for sightseeing.

    Reviewed December 27, 2014

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    8.7
    Excellent
    Delbert from Taiwan
    Couple
    Deluxe Queen
    Stayed 1 night in May 2014

    Overall very impressive stay. Superb on most thing”

    Great views within the hotel and from my room. Very clean and comfy. Absolutely awesome Chinese palace designs and gardens.

    The stay was wonderful. Concierge is a not very easy to find since we are traveling on foot and it is located on 3rd floor with only a sloped driveway to there. But once you begin the check-in process, you will be able to sense that the hotel is very internationalized. They work with several loyalty programs and do speak English. It may take you some walking to get your room but you will find spots of pretty places on the way down. The room is in international standard for a large room, and everything is very clean. Drinkable water from tap. Great view from the large window and from the balcony outside. Just LOVED this hotel and is very likely to revisit.

    Reviewed May 18, 2014

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    8.0
    Excellent
    Wee from Singapore
    Family with teens
    Premier Queen
    Stayed 2 nights in December 2013

    Unique, quaint hotel in a quiet location”

    Clean, comfortable rooms, wonderful scenery, good service

    Rooms were perfect, and the hotel was really uniquely designed. Was a pity the staff did not recommend a visit to panmen which could be accessed through the hotel itself. Only realised that when i checked into another hotel and was brought to panmen during a boat cruise. The location of the hotel is also rather inconvenient as it is not really near any restaurants or shopping areas etc..

    Reviewed December 27, 2013

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    8.3
    Excellent
    SUAN from Malaysia
    Family with young children
    Deluxe Queen
    Stayed 2 nights in December 2013

    Nice castle-like hotel”

    castle-like hotel, Close to parks, Close to local restaurants

    Nice castle-like hotel, close to a famous tourist spot, called Panmen Scenic Area. And also not so far away from those famous tourist spots, such as Xuanmiao Taoist Temple, The Humble Administrator's Gardenmore,PingJiang Road and so on. The Suzhou Railway Station is also not so far away from this hotel. Close to local restaurants, very convenient for sightseeing.

    Reviewed December 23, 2013

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded March 29, 2017
    Pan Pacific Suzhou Hotel
    7.6
    Very good
    Huang from Singapore
    Group
    Deluxe Twin
    Stayed 2 nights in November 2018

    Hotel with great environment ”

    Hotel is rather old but it has an amazing architecture and spacious environment. Hotel location is at Pan Men, which is about 10mins drive to major attractions and shopping area. Accommodation include visit to Pan Men Scenic Site.

    Reviewed December 03, 2018

    Thank you for your stay with us and for sharing your experience with other travelers. We're looking forward to seeing you again and wish you a Merry Christmas and Happy New Year.

    Responded December 24, 2018
    Pan Pacific Suzhou Hotel
    7.6
    Very good
    YEN from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in March 2019

    Service staff and facilities”

    1. Thank you for receiving a hotel gift from staff. 2. Wireless internet connection is bad. 3. Water tape is leaking. After close it will leaking on and off.

    Reviewed March 19, 2019

    Thank you for your feedback, which is really important metrics of our service quality. We feel sorry that our wifi connection caused your inconvenience, and the problem has been sent to IT department for improvement. Hope we could provide you with a better experience here. Thank you.

    Responded March 26, 2019
    Pan Pacific Suzhou Hotel
    8.4
    Excellent
    Sidney from Philippines
    Couple
    Deluxe Twin
    Stayed 2 nights in December 2018

    Christmas Vacation ”

    The hotel is palatial and very nice, authentic Suzhou excellent !

    Reviewed January 02, 2019

    Thank you for staying with us and we feel really honored that you had a really good experience in our hotel. Hope we can see you again!

    Responded January 03, 2019
    Pan Pacific Suzhou Hotel
    8.8
    Excellent
    CHEW from Malaysia
    Business traveler
    Pacific Club King
    Stayed 4 nights in September 2018

    Beautiful and Historical Hotel”

    Beautiful and Historical Hotel, Very Friendly Staff.

    Reviewed September 30, 2018

    Thank you for your stay with us. We're really happy to hear that you had a great time here and looking forward to seeing you again.

    Responded October 08, 2018
    Pan Pacific Suzhou Hotel
    8.4
    Excellent
    Karen from United States
    Solo traveler
    Deluxe Twin
    Stayed 1 night in May 2018

    Amazing Building”

    It was like being in the Forbidden City almost. The grounds and structure was well maintained and you also had free admission to the temple complex beside it. The breakfast was amazing - so much to choose from. The only criticism I have is the carpet in the room needed a good scrub or replacement.

    Reviewed May 16, 2018

    Thank you for your stay with us and for taking your time to share your experience with other travelers. We were pleased to read you liked the environment of the hotel, and we really apprecaite your kind advice about the carpet. Please rest assured we have addressed this with the team to follow up, ensuring a better experience for your next trip here.

    Responded May 18, 2018
    Pan Pacific Suzhou Hotel
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    • Excellent location
    • Shantang Street
    • Yangyu Alley Metro Station is within 1.53 km