Pandanus Beach Resort and Spa
Pandanus Beach Resort and Spa
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"Hotel is perfect, clean and good location."

Hany

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December 24, 2016

Deluxe Room - Guestroom Pandanus Beach Resort and Spa
Deluxe Room - Guestroom
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Lobby Pandanus Beach Resort and Spa
Lobby
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Lobby Pandanus Beach Resort and Spa
Lobby
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Interior view Pandanus Beach Resort and Spa
Interior view
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See map Pandanus Beach Resort and Spa
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Excellent
Location
8.6
See all 60 photos Pandanus Beach Resort and Spa
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Excellent
From 46 reviewsSee what guests said
8.0
/
10
Excellent facilities
8.4
Recommended by 90% of guests
Value for money7.6
Distance to city center1 km
Location rating8.6
Nearest airportRatmalana Airport (RML)
Distance to airport50.7 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Hot tub

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Superior Room
Superior Room
...
  • Room size: 46 m²/495 ft²
  • Sea view
  • 2 single beds or 1 double b...
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Deluxe Room
Deluxe Room
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 queen bed
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Suite with Private Pool
Suite with Private Pool
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  • Room size: 185 m²/1991 ft²
  • Balcony/terrace
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SINGLE SUPERIOR - BED AND BREAKFAST
SINGLE SUPERIOR - BED AND BREAKFAST
...
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    Suite Standard
    Suite Standard
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      Basic
      Basic
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        Room Standard
        Room Standard
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          Single Superior
          Single Superior
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            Triple Superior
            Triple Superior
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              Presidential Suite
              Presidential Suite
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                More about Pandanus Beach Resort and Spa

                More about Pandanus Beach Resort and Spa

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What they offer

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                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (46)Booking.com Reviews (144)
                8.0
                /
                10
                Cleanliness8.3
                Facilities8.4
                Location8.6
                Room comfort and quality8.3
                Service7.5
                Value for money7.6
                Provided by verified guests of Agoda
                All languages
                All guests (46)
                All room types
                Showing 37 verified guest comments
                12
                9.2
                Exceptional
                NAIF from Saudi Arabia
                Family with young children
                Deluxe Room
                Stayed 2 nights in July 2018
                Nice stay”
                Good breakfast and clean hotel
                Reviewed July 18, 2018
                2.0
                Neelima from India
                Group
                Deluxe Room
                Stayed 2 nights in April 2018
                Acceptable”
                Amazing Property ! Excellent food ! Cordial staff ....I travelled this time with my sisters and we got a room upgrade from deluxe to royal suite overlooking the sea which was like " out of the world " . Loved every bit if it . Would always recommend this property to people I know who will be travelling to Bentota.
                Reviewed April 11, 2018
                10.0
                Exceptional
                Aman from India
                Family with young children
                Deluxe Room
                Stayed 1 night in January 2018
                Bentota at best. ”
                Amazing property with amazing view room. Very very clean beach. Amazing staff. Booked sea view facing 2nd floor deluxe room. Very spacious room. Jacuzzi bathroom. Very big balcony. Amazing stay. Ms. Tanuja helped us checked in the most convenient manner. Breakfast got less options. Recommended in all the manner. Very reasonable as compared to other high end properties there in Bentota.
                Reviewed January 14, 2018
                8.4
                Excellent
                upama from India
                Family with teens
                Superior Room
                Stayed 1 night in December 2017
                Located on sea beach - nice sea view from balcony. Lovely swimming pool. ”
                Didn't like dinner. Staff not courteous.
                Reviewed December 29, 2017
                10.0
                Exceptional
                Vidoot
                Family with young children
                Superior Room
                Stayed 4 nights in December 2017
                Awesome Hotel ”
                The rooms, Ocean view, food, staff everything was good. The buffet has choice of meat and vegetarian options and is prepared well . Kids loved the Pool and the beach. The beach has medium waves for body surfing and boards can be rented cheap.
                Reviewed December 28, 2017
                7.2
                Very good
                Sonal from India
                Family with young children
                Deluxe Room
                Stayed 2 nights in January 2017
                Very good”
                We got a hugely discounted price on this resort. And when we got there the place didn't have a buzz, it seemed really dead and boring. They took ages to check us in, and the staff looked completely bored and disconnected. But the room was really the highlight - spacious, clean and modern with a fantastic view. (All the rooms at the resort have that great view.) One wall was entirely glass, and it also had a really nice balcony attached. They had a pretty decent spread for the buffet. We quickly realised that they had red flags on the beach indicating it was unsafe for swimming so our time was divided between the pool and the deck chairs. In all, a pretty nice property if you don't mind not swimming in the sea.
                Reviewed July 14, 2017
                9.2
                Exceptional
                Mateusz from Poland
                Couple
                Superior Room
                Stayed 2 nights in April 2017
                Exceptional”
                Friendly and helpful staff, delicious sri lankan specialties served every day.
                Reviewed April 07, 2017
                7.6
                Very good
                Emma from United Arab Emirates
                Couple
                Deluxe Room
                Stayed 2 nights in March 2017
                Overall fantastic stay! ”
                The rooms are beautifully designed, bright & big glass windows from the bathroom & bedroom looking on to the beach. Large balcony area also over looking the beach & jacuzzi bath in the room. The staff were very friendly & helpful & could not do enough for you. Our only criticism would be that a couple of things in the room were broken, such as the wardrobe doors which meant we couldn't use it (although we only stayed for 2 nights so this wasn't such an issue) the bath plug was also broken so the water wouldn't drain away & the water in the bath wouldn't run hot. Unfortunately this couldn't be fixed in the short time we were there. We also felt that the evening buffet didn't offer a very wide variety of options & has room for improvement. The spa was very good for massages although a little bit pricey. Overall though a thoroughly enjoyable stay & I would recommend to anyone looking for a quiet, relaxing break.
                Reviewed March 13, 2017
                8.8
                Excellent
                Violetta from Russia
                Family with teens
                Superior Room
                Stayed 9 nights in December 2016
                Good stay and a nice beach”
                I really recommended this hotel, good price especially with discount for early booking offer, friendly staff, a little tranquil private area, and a nice beach. The food is so-so.
                Reviewed February 05, 2017
                6.0
                Irene from Netherlands
                Family with young children
                Deluxe Room
                Stayed 3 nights in January 2017
                Overpriced but nice room & view”
                Our deluxe room was nice: floor to ceiling windows overlooking the ocean. Lot of space. But also many flaws: bathroom not very well cleaned (corners, glass doors), lightbulb not replaced, water from bathtub and sink not running away, towels with stains, broken trash bin in toilet. Bed not most comfortable. Little ants/spiders in room (4th floor). We also disliked the dinner options. We're told after long travel day that buffet would open at 7:30pm. We found that too late for us, traveling with our toddler. Asked at reception: we could order food a la carte in the main bar. Went there; waiter very reluctant to let us order food, said the kitchen staff was busy preparing for the buffet. Did not get the a la carte menu from him. Very rude and not service minded. Too tired to walk to other restaurants close by, waited till 7:30. Went to buffet and found almost no warm options. Only dozens of trays with uncooked meat,fish,vegetables. Had to stand in long line to get it cooked by chefs.
                Reviewed February 03, 2017
                6.8
                Good
                Tsitsi from Zimbabwe
                Couple
                Superior Room
                Stayed 3 nights in December 2016
                Fairly good resort”
                The staff made effort to assist whenever needed, they even packed us breakfast to take away when as we had to check out earlier before breakfast was served. Lobby and pool bathrooms need extra attention. Beach and pool are fantastic, but the pool bar waiters were so slow to deliver our order when it wasn't busy at all in the time we were there one of the days. Seafood restaurant dinner serves the best seafood platter and we enjoyed a meal there on our anniversary and they gave us a complimentary cake which was very thoughtful. Room cleanliness was a bit below standard. Shower had accumulated stains. One of the bathrobes in our room had mucus on it?? Lastly the evenings and night are pleasant when u chill by the beach and hotel makes effort to entertain with music and DJ
                Reviewed December 25, 2016
                8.8
                Excellent
                Hany from Egypt
                Group
                Superior Room
                Stayed 3 nights in December 2016
                Recommended hotel ”
                Hotel is perfect, clean and good location. Friendly staff and good value for money I recommend the hotel for next stay
                Reviewed December 24, 2016
                8.0
                Excellent
                Tone from Norway
                Family with teens
                Superior Room
                Stayed 4 nights in October 2016
                Nice hotel at the beah”
                We stayed for 4 nights. Very nice hotel, spacious rooms and very nice staff. We had rooms close to the pool - perfect! My only concern was the noise from the road and the poor wifi.
                Reviewed October 24, 2016
                8.7
                Excellent
                kevin from United Kingdom
                Couple
                Deluxe Room
                Stayed 6 nights in February 2016
                great location, great sunsets relaxing”
                location, staff , room
                Very good
                Reviewed March 02, 2016
                3.3
                Yu from China
                Couple
                Deluxe Room
                Stayed 1 night in November 2015
                Not worth the price ”
                1) very dirty in the room, lots of dust, ants on bed , the room smells strange 2) the front service is disaster, always ignore our request 3) the beach does not look like as blue as the pic shown online 4) the breakfast is very poor, the worst compared with other similar resort 5) no safeguard in the beach
                Reviewed November 15, 2015
                8.7
                Excellent
                syed from United Kingdom
                Family with young children
                Superior Room
                Stayed 6 nights in April 2015
                review of hotel pandanus”
                location, staff, clean
                The hotel is in an excellent location, beautiful views from the balcony. Food is average, hotel and the grounds surrounding it are kept clean, staff are generally friendly and helpful.
                Reviewed April 20, 2015
                8.3
                Excellent
                Daniel from United Arab Emirates
                Couple
                Superior Room
                Stayed 3 nights in April 2015
                Relaxing stay at Pandanas”
                The beach being on your doorstep, relaxing pool, friendly staff
                Reviewed April 19, 2015
                10.0
                Exceptional
                Selene from Malta
                Couple
                Deluxe Room
                Stayed 2 nights in April 2015
                Cant Wait to Be Back!”
                the staff were very welcoming and helpful. The room is super beautiful no words can explain how beautiful the room is, beyond expectations way better than what you see in the pictures!
                Reviewed April 16, 2015
                7.7
                Very good
                rui from Portugal
                Family with teens
                Superior Room
                Stayed 6 nights in March 2015
                so so”
                beach, beach, beach
                Let me start with the positives: + Awesome beach: clean waters, nice waves to play with and sand that is cleaned every day + Great location: right in front of the beach. Many lounge chairs under palm and pandanus trees in a careful manicured garden. + Activities: Nice and fun volleyball matches at the pool or at the beach. + Rooms: Spacious, clean and ALL facing the ocean Negatives: - Pricey: A bottle of logger beer: 490RPS, market price: 200RPS - Staff too attentive. Really looking for a tip on your departure day. So attentive that it may become suffocating. They did not understand that after a "fine thank you" you may just want to keep talking with your family instead of chatting with them. -Bad customer service. Constant miss communication among themselves. Not in one instance but in several: 1- Booked a safari visit to Yala for 2. Quoted price 275USD. Lady organizing tells me I can charge to room. Night before safari the front desk calls persistently to tell me I must pay by cash. So to the three our one way ride to Yala I must add the time to go to a bank, withdraw money with my credit card and pay the high fees that come with this type of transaction. 2- At mid afternoon the hotel offers some snacks. I ordered one that required some cooking done right in front of you at the hotel terrace. Two hours later, the snack had not been served. Instead I was served with a speech about the problems they faced to not be able to fulfill the order. 3- Ordered taxi to return to airport. At time of check out taxi was not there. Again, all they offered were explanations on how did this happen. To the request of a compromise on their end to assume any costs the delay could cause, there was no other answer but explanations on how did this happen. We arrived at the airport with 40 minutes of delay.
                Reviewed April 04, 2015
                5.3
                Walid from Lebanon
                Couple
                Superior Room
                Stayed 2 nights in March 2015
                Pandanus Beach Resort and Spa”
                The Royal Suite was quiet and private, good for folks who just want to be away from people
                It looked better in pictures. They placed us first in a crappy room location at the far end with the view of a falling apart hotel next to it. I don't know if it's a ploy to upsell their Royal Suite, which we were somehow forced to take because there were no other rooms available. Pretty cheeky but we took it anyway since it was our last stop. The suite was good but came at a price. It was interesting that they charge for an ice bucket and they even tax it. It's just one out of the 4 hotels we stayed in that did this. There was renovation happening under us, constantly hammering away. Pretty neat for someone who wants to sleep and relax. Forget about wifi in the room, it doesn't work. Service is a bit slow on the f and b side so make sure you order two hours ahead and call ten times to follow up. Also make sure you are dressed decently inside the room as they tend to barge in even if the room was locked if they need to deliver some items.
                Reviewed March 29, 2015
                12
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