Excellent 8.6
Based on 2736 reviews

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based on 2736 reviews
  • Cleanliness 8.8
  • Facilities 8.6
  • Location 8.4
  • Room comfort and quality 8.8
  • Service 8.8
  • Value for money 8.5
  • Food and dining 8.4
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JUREERAT from Thailand
High Mountain Deluxe
Stayed 2 nights in August 2016
Place need to be renovated.
Room is old and looks dirty. Staff is nice. Food is nice. Place is beautiful.
Reviewed August 20, 2016

Wanvimol from Thailand
Valley Deluxe
Stayed 3 nights in August 2016
Very good staff
Very good services.
Reviewed August 19, 2016

JUNICHI from Hong Kong
Family with older children
Valley Deluxe
Stayed 3 nights in August 2016
Comfortable and relaxing stay in this hotel
The environment and staff are great in here. All staff are very friendly. The location is far from the city so you could enjoy a quiet stay in there. Breakfast buffet is great especially the home-made lemon-honey dressing, jam, all are yummy. All things there are good except the shuttle bus service which provides 10 seats per ride. We have a group of 17, so we have to ride our own car to city.
Reviewed August 17, 2016

Man from China
Family with older children
High Mountain Deluxe
Stayed 2 nights in August 2016
Excellent view although some of them are quite old. Overall, still very satisfy
excellent, thank you and I will definitely revisit
Reviewed August 17, 2016

Donny from Indonesia
Valley Deluxe
Stayed 2 nights in September 2015
So great
I love the views I like the design Never ending love this hotel with my love
Reviewed August 13, 2016

Yeong from Singapore
Valley Deluxe
Stayed 2 nights in August 2016
Comfortable mountain stay
Great breakfast, comfy buggy ride anywhere within the resort. A few insects in room as a con.
Reviewed August 11, 2016

Jordi from Spain
Valley Deluxe
Stayed 3 nights in August 2016
Nice stay but....
...we had a transfer issue from the airport to the hotel which it was awfully resolved by the hotel that day. It was very frustrating as the transport was prepaid and besides saying they didn't acknowledge anything, even asked me to forward their own confirmation e-mail, they just did nothing and we had to get a regular taxi to the resort (60 min and 800 baht). The hotel didn't refund the taxi nor made any gesture about it that day. Besides this issue the stay was ok. Staff is friendly but the installations are quite old and should be updated. The hotel manager took two days to contact us for the transfer issue and offered us free transfer to the airport on our way back, which was fair for us. Overall it was an average experience. We really hope management takes better care of their customers, specially on making their staff be more knowledgable as even though they are friendly they seem they really don't know how to resolve customer queries. Regarding the resort, as we said it really need to be updated. It's a very nice natural place, and it's a shame the hotel doesn't stand for its 5 stars rating as it's more a 3,5 one (table clothes on our first dinner were dirty for instance). For sure hotel was outstanding 7-10 years ago but now it really needs to reform and take time to make staff more skillful.
Reviewed August 10, 2016

Nik from Australia
High Mountain Deluxe
Stayed 2 nights in August 2016
Loved this place
Really nice place. Love the jacuzzi!!!!!
Reviewed August 08, 2016

Linda from Germany
High Mountain Deluxe
Stayed 2 nights in July 2016
dream resort with hidden flaws
The panviman was one key Highlight on our Trip through Thailand with the duty to just pamper ourselfs with a perfect stay. As we arrived ( in the late evening) we found ourselfs in a mountain view deluxe room with well... no view at all. It was a nice room but NO view and it was quite dirty for a 5 stars hotel. In the next morning they solved our problem and were very friendly to help us and satisfy our stay. The resort itsself is a 10/10 and so is the staff so we hope they keep standarts for their rooms and look After the old ones altough they are currently building new ones. We will come back Linda and Daniel
Reviewed August 08, 2016

Pedro from Spain
jacuzzi villa
Stayed 2 nights in August 2016
Fantastic place
We were looking a place after having visitted bankok, ayuttaya , lobpuri , pittsanulok and sukhotai so for us was fantastic . The Spa is just unbelievable . We were upgraded on to a swimmingpool villa but weather was quite chilly and rainy so we could not enjoy it so much . The water in the swimmingpools were super cold maybe such a great resort should have a little bit of a control on the water temperature to addapt it to the climate . But thats the only thing just for asking for something . I will comeback if i go back to Chiang Mai .
Reviewed August 07, 2016


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