Exceptional!”

We were genuinely impressed with the quality of the service rendered by the staff members right from the time we checked in right until we leave. We were greeted at the ground lobby & our luggage was taken care of immediately. Checking in was smooth and luggage was delivered to our room promptly. Room was clean and well equipped. Amenities were refilled daily with room cleaning. We booked an airport transfer & to our surprise, we were greeted by an escort upon arrival who, helped us wheeled our luggage to the check in counter, stayed with us and then walked us to the entrance of immigration! We were absolutely blown away! Location is excellent as it is located right above Central embassy which has a linked bridge to Ploen Chit BTS and Chit Lom BTS is accessible through Central Chidlom. Couldn't comment on the food as we did not have any meals in the hotel. Overall, a very pleasant experience & Park Hyatt will definitely be our choice of accommodation in Bangkok from now on!

One of the best 5 star hotels in BKK”

Just opened five months ago this Park Hyatt is the flagship of the group. Quite central located in the Central Embassy building. Really nice stuff (from concierge, to the bar team on the top 35th floor). Soon the roof top bar on the 36th floor will be openend. Then this Park Hyatt will be even cooler. Overall not the typical a bit old fashioned "Hyatt" atmosphere - its more modern/stylish and "living". The pool is nice (not really big) with great sunbeds and a good service as well. I took a massage for 90 minutes (THB 4000) which was really relaxing and top made. Overall a great experiences - i will came again for sure.

I LOVE THEIR ROOM and POOL GARDEN”

been traveling to Bangkok more than 10 years and stayed different hotels, would have to say Park Hyatt is one of my top 3 among all :) just a standroom has me impressed!

Wonderful design making the stay wonderful.”

Stylish and comfortable design in every corner and the overall space. The room layout is efficient, even the smallest standard room feeling spacious and comfortable. The facilities in room, closet area, toilet and bathroom are all well arranged, easy to use. l especially love the lighting design, really delicate and considerable, you don't need to try hard in each light, and the entire room lighting create an elegant and peaceful feeling that you can really relax in the room after a busy day. The only negative is the price, it's really expensive than the other 5 star hotel in Bangkok. But I really love this hotel for almost everything, will visit again.

Cutting edge design and extremely tasteful”

Beautiful design. Extremely professional yet warm and helpful staff. We had a corner deluxe room, would certainly recommend. Lovely spa. Great infinity pool. Will be back next time we come to Bangkok, for more than a one night stopover.

Avoid”

This hotel is so badly managed it beggars belief. Everything that could have gone wrong did, everything that could have been badly handled was. The hotel looks great but there is a complete failure of management so that the slightest hiccup escalated to the point of complete failure. What makes it worse is that there were no apologies, no issue was dealt with effectively. We weren’t able to access our rooms until 5pm and 630pm, our luggage as repeatedly mislaid despite showing staff where it was, the ac in the room was weak, spare beds appeared mysteriously without being requested, service in the lobby bar and Breakfast area is soporific. I could go on but put short - for this money and this brand the hotel should be firing on all cylinders. It isn’t. The worst hotel I have stayed at in Asia. And here is a tip for the hotel manager - when you know you have unhappy customers, maybe contact them - especially when they requested it. Shame on Park Hyatt.

Most friendly staff in Bangkok.”

Continues to be a top hotel with awesome staff and amenities. Great central location, with a nice mall just next door. The spa is amazing and again with fantastic staff. Rooms are spacious and well designed, and you really feel welcomed and valued. Worth the price to stay here for a couple of days.

Much better options in Bangkok”

This hotel is so badly managed it beggars belief. Everything that could have gone wrong did, everything that could have been badly handled was. The hotel looks great but there is a complete failure of management so that the slightest hiccup escalated to the point of complete failure. What makes it worse is that there were no apologies, no issue was dealt with effectively. We weren’t able to access our rooms until 5pm and 630pm, our luggage as repeatedly mislaid despite showing staff where it was, the ac in the room was weak, spare beds appeared mysteriously without being requested, service in the lobby bar and Breakfast area is soporific. I could go on but put short - for this money and this brand, the hotel should be firing on all cylinders. It isn’t. And here is a tip for the hotel manager - when you know you have unhappy customers, maybe contact them - especially when they requested it - repeatedly. Shame on Park Hyatt.

Love the hotel and big applause for the staff”

The location of the hotel is very good, within 5 min. walk to the BTS Phloen Chit station. There is a pedestrian bridge connecting Central Embassy (the hotel is on the 10/F) to the BTS which means you won't get wet walking to the BTS station even when it is raining outside. The room is spacious and you can find a nice bath tube with open city view, there is even an iron in the room. And the best part of the hotel I think is the staff. They all made you feel very welcome and they speak very good English. They have even prepared a small cake for my mother's birthday which made my mother so happy. Big applause for the staff!

Great place to stay in Bangkok”

This is a luxury hotel with excellent staff, convenient location and a nice pool. One of my three top picks in Bangkok.

Stylishly elegant in the heart of Bangkok.”

Cream beige tones and black ads a luxurious clean feel to this hotel. Service was excellent, comfy bed, enjoyed the LeLabo products. However, the breakfast was somewhat lagging in sophistication. Like that idea of A La Carte Breakfast Buffet but some dishes like the fried rice, and the waffles lack personality and B grade. Honestly at this price range, you should not ignore any angle to be average.

Good Hotel but...”

Great location and good staff, but overstsaffing in the reception area and seriously understaffed in Embassy room for breakfasts. I think you can get better if you spend little more for Mandarin Oriental Bangkok.

BEst Stay ever in Bangkok”

Best hotel in Bangkok! New premise and excellent customer service!

I love the atmosphere in the room and service is the best. Location also very good.”

The elevator is complicated, I was parking at B1 and in the morning all elevators are closed and cannot access to B1.

Excellent Hotel”

We enjoyed our stay very much. All was excellent, with one little exception. In The Grill, 35/36th floor, we ordered a "beetroot salad". When salad was delivered, we had a hard time finding the beetroot. Looking for our fork, we found three (3) beet ,which equaled one (1) whole beet. The name should changed "Red Cabbage Salad", and still needed work. The beetroot salad should be 80percent beetroot. The paste, should include the type of paste noodle, thick, thin, vermicelli etc. my Autrialian rib-I steak was very good. Otherwise, we will be back when in BKK again, and Room 2411 or higher..

Good location, New and clean Hotel”

Central Embassy shopping mall is connecting to the hotel, very convenient, there are many nice restaurants n shops n super market. Only 5 mins walking, we can arrive BTS station. Room are good, it's big, clean and new. Their staff are helpful n nice too. Very good to stay here for 5 days.

Nice hotel can be recommended”

Nice hotel with good location, price is reasonable being a six stars hotel. But, they still need to improve their service; checked in time is 3pm, we had waited over one hour in lobby, the room is only available after 4pm.

Excellent Location”

Room and bed were huge and comfortable Nice decor Service from staff could be improved. Checked in but room was not ready and staff said they will call / text to inform when room is ready. Went back to the hotel to check if room is ready as i did not receive any text message or call and Room was ready. Front desk staff immediately pushed blame to another department saying that it should be them who is supposed to call.

Best place to stay in Bangkok”

The room was quite spacious and clean. Excellent service especially Concierge team ! Thank you very much for making our little trip very satisfying. I'd definitely recommend this hotel to other people for their perfect stay.

The greatest night”

I had a greatest night with an important person. We wanted to stay here since they opened but could not find the available room. the building is connected to Central Embassy which is super nice. Staffs there are super friendly and have strong service mind. We had an amazing night , amazing dinner at 34th floor restaurant and a cozy time and good drink with excellent view on 35th floor. I remember what happened that night vividly. I will never forget.