Park Inn Sandton

It was my second time staying there and I still loved it. Great area in Sandton. The rooms are wonderful and I really slept comfortably. If you are bringing your own vehicle - warning you are going to have to pay R45 per night. Unless you find a very nice front desk person who won't charge you lol

I was disappointed by the behaviour of the Hotel Management. Had to delay my stay by 1 Day cause my flight was cancelled. Knowing this the Management decided to give Agoda only the Rack Rate for the room instead of the Discounter rate which was still available in the Agoda webpage. As my stay was Prepaid I had to accept this and it was also very embarrassing for the Agoda staff that were very helpful to support me with all possibilities. At the check in I demand a chat with the Hotel Manager which never show up and not even bother to contact me even after several reminder to the front desk (who was very friendly and helpful too). Management not qualified to work in Hospitality

Staff are very friendly. House keeping comes to knock as early as 7:30am to ask you if they can clean your room. They only knock once and if they don’t hear your response they let themselves in with the master key. It happened twice to me in the 7 Nights that I was there. Once of them found me naked coming out from the shower. I was furious. Breakfast, same things are saved everyday. Main menu, the sea food isn’t even available when you order. I ordered oxtail the other night for dinner, it was the most disgusting oxtail I have ever tested, it was drowning in gravy.

Check in was slow, wasn’t advised on the hotel facilities or about a holding amount in order to make use of room service, which was annoying and inconvenient and was only established after having ordered room service which was absolutely appalling the food was burnt to a crisp, literally, amazed at how they could still serve it. Tried calling for an iron but no one ever answered the reception phone or the housekeeping phone. Staff were not at all friendly. Room was a nice size, had all the basic amenities and was comfortable.

My first room safer lock was not working reported twice in 2 days until I requested to be changed to another room on the 3rd day. The new room had the airconditioner problem and I also reported it twice and it was not fixed until I checked out after 4 days

Please review your terms around parking... I've never stayed at a hotel for a night and still had to pay for parking on departure.Day visitors do that and not even conference attendees - those costs shld be factored into price. It makes the stay a bit tacky.

Laundry service really disturb me. They picked up and always asking you to pick up instead of just return into room. Asking for laundry bag take 2 days and follow up 4 times. They should refill laundry bag to room everday. Lamp not working takes 3 days to fix. Stay for 3 weeks and sink is clogged until check out.

Pros Good location ,not too far from golf reef city and the Johannesburg zoo Literally behind the Mandela square and sandton city mall with complimentary transport Great breakfast buffet Great staff members Cons Very small pool No play area for kids No kids menu

Unfortunately the staff at checkin and checkout were really inefficient. We booked through Agoda and for some reason the booking did not reflect on their system. We were asked to wait for 15mins but no one checked on us, after 45mins I went to check again and then the manager directed the staff to create a new booking. We initially enquired this but was told it was not possible. There was no effort to help us. Would not go back.

The hotel was very clean and I would definitely go back another time. I loved the white linen and the availability of tea/coffee facilities in the room. The study table was very handy for my work as well. I have however, one complaint. The gym equipment need attention as ONLY one treadmill was functional at the time.

Very comfortable rooms . Bath / shower could do with provision for additional guest preference amenities like shampoo i.e. if you are using your own amenities there is no place to put them in the shower cubical. The rbg is great but the furnishing suggests that the property / brand does not have a focus on F&B as the plastic chairs are fit for the terrace and take away from the otherwise great lobby and bar. Small details especially in F&B if improved on could have a great impact on this great property.

It’s a nice hotel. Love the fact that they have a free shuttle to Sandton City every hour and back. Staff is really friendly and helpful. Rooms are neat and clean. However when you booking I would suggest that you book without breakfast. Breakfast was really horrible. Coffee was horrible. Pastries felt old. Not much of a variety

-Staff were completely useless and unreliable. -waited 6 hours for a room and it was wrong. -manager was of no help at all -promised my room will be changed and 3 hours went went by and no sign. -my room has no curtains -NOT ONE of my requests on agoda were adhered. -MY WORST EXPERIENCE EVER.

I had ordered a double bed room, non-smoking for two nights: Night 1 - booked me into a twin room and I only realised after I went up to the room and had to go back to reception, then I was told no other rooms available. Eventually they provided me another room once I advised that I had no intention of staying in a twin room...so much hassle and had to rush my evening meal before the restaurant closed due to the delays. Night 2 - I went back to the same room that I had checked into the night before (because I booked for two nights) after work and found someone else had been checked into my room. They then had to check me into another room. In addition, whilst not expensive, some of my things were missing (what if I had left more expensive item????)........completely unacceptable and so much hassle!!! The restaurant food was dreadful as ordered lamb shank, but I literally had to cut the meat from the bone, as was not tender at all......please just take it off the meau.

the lady that was there in the afternoon on Monday 24 September 2018 lacks customer service skills,she was rather rude in her approach and also the lady thats was making eggs for breakfast was actually eating whilst on duty which is rather dissapointing.

Good thing about Park-Inn is, it is a safe hotel. There are guards/officers standing at night to protect the hotel. Location is 5 minutes from Gautrain station, and 10 minutes from Sandton city mall to get your groceries. Friendly staff from the dining side as well as desk. Clean environment. Parking lots not a problem. The only bad thing I would say is the statics i got from the hotel card when you swiping it on the Lift. It hurts 😂 So if you guys can do something about the electricals i guess it will be a pleasureble stay.

Stayed for 7 nights. Park Inn Sandton is a gated hotel with lots of security guards on duty every day and night. The security guards will also scan the IDs of uber drivers when they drive in to pick up passengers. They have a free shuttle service (7 seater) that goes to Sandton Mall / Nelson Mandela Square every hour from 10am to 9pm (if i recalled correctly). It is a 5 mins drive to the malls mentioned above, and a 10 mins drive to Rosebank mall. A great tip is to be at the lobby/pick up point at least 10 mins before the shuttle arrive to make sure you have a seat. The rooms and bathrooms are bigger than expected, although the wardrobe is small, but no complains as the room is very clean and the bed is comfortable. F&B for room service is amazing and affordable. Breakfast was the same menu for a few days, but they do have some vegetarian options which is great. Plus points for making us feel extra safe!

The biggest disappointment was we requested a non smoking room when we made the reservation but when we checked in they gave us a smoking room. After we discovered this we requested a non smoking room. However, due to the hotel being fully booked we had to stay the night in a toxic smoking room. This should not have been allowed to happen in the first place. In addition, the room was very noisy due to the fact that it was facing a very busy street. The manager on duty to her credit did offer to give my wife and I a complementary breakfast but this was only after I asked her for a room rate discount.

Overall a good stay , value for money. Good security system and other facilities available too. The receptionists need CS training, to be more couteous with customer. There were some great people too in the other areas.

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