Park Lane Hotel

Location is very good and the room we had (executive junior suite with a park view) was spacious and had fabulous views over Central Park. However, the hotel is generally quite shabby inside and out and a renovation is clearly overdue.

We booked Park Lane for its proximity to Central Park and 5th Ave, which we really appreciated. There are various subway stations (57th St, 5th Ave) very closeby which is very convenient to get to other areas. However, the hidden charges were very high! They charge you a so-called "facilities fee" for wifi, gym, an evening buffet - all of which I could do without. I tried asking if I could waive the US$55 per day if I do not use the facilities but was told it is mandatory. This instantly adds on to the daily rate and I would've much rather picked another hotel with a higher daily rate without these hidden charges! The sidewalk at the hotel entrance is always crowded with tourists and quite awful.

Middle of the city facing central park Very nice people working here Feel good in this hotel

International travellers beware of the extra charges when you book that are charged at the end of your stay.... taxes and charges for "free internet, phone calls and happy hour everyday" are charged at a block price of $33pp per day. So make the most of these "free" options! Great hotel and fantastic location, don't expect to get a park view other than Mondays or Tuesdays....

Actually i got stuck in this hotel extra 1 more day due to unforseen heavy storm snow. Anyway, i am not complaning cause the hotel is nice so i can stay in the hotel whole day, Just kinda bored because cannoth leave the hotel.

it was disaster when we got to New York due to heavy Snow Storm warning, But the hotel was just fine, the room is very clean and the park view was superperb. But due to the storm we are unable to accomplish our assignment. Other then that we dont have anything to complain about.

I have stayed there before. It is a perfectly decent centrally located Hotel which is across the road from Central Park and very close to the shopping on 5th Avenue or Columbus Circle in the other direction. The rooms are a decent size by Manhattan standards and the Hotel though looking a little dates is clean and seem to be well run. You could do a lot worse than this in Mid Town.

a great place to stay location is brilliant the staff were friendly and attentive. we traveled with our 9 month old and they catered for him well. the park view room was an amazing view and way to see central park. i highly recommend this place

the best feature of the helmsley park lane hotel is its location on central park south. this hotel is the tallest building in the area, so you may wish to spend more for a room with a view on one of the top floors. note that rooms in this area are not inexpensive (fifth avenue is just a block or two away). rooms are spacious and very comfortable, but some of the furniture is a bit out of date. smoking rooms are available on request. bathroom amenities are very nice. while a majority of staff were absolutely professional, i found that one or two individuals could have been more courteous and competent.

No water, coffee or honor bar in rooms. Price was high for what you get in-room. The rooms showed wear, but the hotel location is great. Definitely expected more on a basic level. I think there are far better choices for the money spent.

I love the hotel The bathroom needs remodeling. The toilet and bath tub was very old needs some renewing . Our bath tub looked so bad ( becuase was okd loked dirty) that i had to put a towl on the bottom of sink to be able to take shower.

Without telling their guests, they sneak in a "facilities charge" of forty dollars a night for providing internet, telephones and a cheap breakfast that is worse than one at a street vendor, and not worth even two dollars. What really bugged me is the lack of principle: THEY SNUCK IN THE CHARGE WITHOUT TELLING YOU OR GIVING YOU THE OPTION. you only find out upon check out that you'd received these "facilities" at their "resort". Ha! Oh and the bathroom stinks like the sewer. The plumbing must be a hundred years old. Yech.

This is an excellent but expensive place for travelers. The facilities in the building are old and might not work well to withstand bad weather (e.g. I lived there on May 27th, which is unexpectedly freezing compared to days before and after in NYC.). However, counter managers are very hospitable and could be helpful to solve the problems you might meet. NOTE that you will be charged a $37 per day facility fee not included in your prepayment!!!! I was quite confused about this charge when I was leaving but I find this website that explains everything (http://killresortfees.com/newyorkcity/). And I have to say this is the only thing that I am not happy with.

Remove the carpets in the rooms and it's a fantastic hotel. Though clean as can be the carpets are now looking tired. Replace the old bathtubs/showers with shower stalls. Done and it's one of the best hotels in NY.

Great location, spacious room. There was $33 fee added, but there is a hospitality hour from 5-7, which was nice. There was no coffee maker in the room, or blow dryer, frig, or ice bucket... but we did not have a need for any of those items.

The location is amazing and you can walk everywhere: Central Park, and shops. I was saving money on transport costs so location was important. Room was great, staff ok, took 5 hours to have a pachage delivered from downstairs to my room. Room service was pricey and even though I had prepaid for the hotel, I still got hit with daily facility charges on checkout. If everything was all inclusive in stated price it would be better. Instead their advertised price is lower then still charge you more. Overall still a good experience. I would stay here again because of location.

Reception staff was saying we only paid 1 of the room and demand payment of the other room, when we actually already paid in full for both rooms, she was also being rather rude which is a dissapointment since the rooms are not cheap. We are also dissapointed since there is no coffee/ tea maker set in the room which should be basic amenities. Old building, need refurbish especially the hallways to the rooms. Lobby still looks good and Concierge staffs are wonderful though.

Upon check in, front desk read my voucher and handed me 2 keys. Given rm 2015 and entered into a much bigger hotel room than most for the price. Upon checking the bathroom, though older had good basic needs for a traveler. Except the toilet seat had horrible inside stains which was not answered despite my calls. The room though it says int he contract with city view had the back building views. So much less for the Central Park South view! I would attach pictures if I could here. On check out I was given a bill of $130 for facilities usage. I argued this amount and discovered it meant for the wifi, 2nd floor welcome drinks and supposed free coffee which was not even mentioned upon check in. The wifi I had to argue was a feature I considered when booking for a hotel and saw it indicated in agoda that it was free. Only then did they let go. Was this necessary? There are many other hotels adjoining that is worth checking at the rate I paid for this 4 nights stay. Bed and the size of the room is however very comfortable. BTW I had to ask for a small refrigerator, cause the room didn't have any. Would I stay here again? NO

You can imagine that the Park Lane was a stunning hotel 20+ years ago. The main reception/bar area still looks very grand but the room we were given was tired and in need of a refresh. The location is the selling point of this hotel. They tell you at check-in that there is a $30 (excl tax) per night facilities charge that includes wi-fi and free drinks & canapés from 5-7pm in the bar. I didnt argue about this but did feel a little agrieved but it turns out at check-out i was only charged $60 (for 6 nights) which seemed fair as i had used the wi-fi and had visited the 'free' bar at least 3 times. There are no tea/coffee making facilities in the room but there are plenty cafes and a couple of starbucks within a few minutes walking distance. The staff were very helpful & polite. We paid approx £115 and that seemed fair based on the location.

My husband and l had a lovely stay here. We wanted a great location with a holiday vibe and the Park Lane easily fit this description. Also, everything was very new and modern, and the subway station was a 1~minute walk away. I would absolutely stay here again!!