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Park Plaza County Hall Hotel

"This is a nice hotel let down by a couple of things."

Scott - January 10, 2019
Superior Double Park Plaza County Hall Hotel
Lobby Park Plaza County Hall Hotel
Lobby Park Plaza County Hall Hotel
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Park Plaza County Hall Hotel

1 Addington Street, Waterloo and Southwark, London, United Kingdom, SE1 7RY - See map
Free Wi-Fi
Property highlights
Check-in/out [express]
Hassle-free check in
Close to London Eye
Within 320 m of property
See map
Popular landmarks
Leake Street Tunnel 60 m
Mary Seacole Statue 130 m
The Vaults 170 m
Florence Nightingale Museum 170 m
Scooterworks 200 m
Orso Major Gallery 220 m
County Hall 220 m
London Aquarium 220 m
SEA LIFE London Aquarium 230 m
Old Vic Tunnels 240 m
Nearby landmarks
London Eye 320 m
Big Ben 600 m
National Gallery 1.2 km
Buckingham Palace 1.79 km
The British Museum 2.14 km
Tower Bridge 2.85 km
Tower of London 2.87 km
Madame Tussauds London 3.61 km
V&A - Victoria and Albert Museum 3.94 km
Natural History Museum 4.21 km
8.9

Excellent

Location rating score

Inside city center
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
  • 330 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Cheaper than 97% of all properties in London in the last 24 hoursCompared to 13,490 London properties at Agoda for various dates
Value for money7.7
Location rating8.9
Nearest airportLondon City Airport (LCY)
Distance to airport11.5 km

Rooms available at Park Plaza County Hall Hotel

Excellent
Room comfort & quality
8.3
Penthouse Suite
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 double bed & 1 sofa bed
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Penthouse Suite (Family)
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 queen bed & 1 sofa bed
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Junior Suite
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed & 1 sofa bed a...
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Executive Studio
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
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Studio
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 sofa bed and 1 queen bed
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Junior Suite (3 Adults)
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 sofa bed and 1 double bed
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Superior Double
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Superior Twin
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
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Junior Suite with London Eye View
...
  • Room size: 36 m²/388 ft²
  • 1 double bed
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Executive Suite, City View (Single)
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Park Plaza County Hall Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Park Plaza County Hall Hotel?

For those who wish to drive their own cars, Park Plaza County Hall Hotel has a car park available for guests. Parking is available for an additional charge. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel does not permit smoking in any of its rooms or indoor areas.

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What people love about Park Plaza County Hall Hotel

  • 10.0
    Exceptional

    "God willing,it’s nice to be back in this hotel"

    Brenda

    |

    November 7, 2019

  • 9.6
    Exceptional

    "Would stay here again if I visit London again."

    Khang

    |

    September 9, 2019

  • 8.0
    Very good
    Staff 

    "Very helpful front desk and concierge."

    Mc

    |

    November 2, 2019

Property ranking|Compared to 13,490 London properties
See all rankings
Room comfort score
8.3/10
Location score
8.9/10
Cleanliness score
8.6/10
Value for money score
7.7/10
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
98
%
of London properties
Better than
97
%
of London properties
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Overall rating:
8.5
Excellent
5,833 reviews
Cleanliness
8.6
Facilities
7.8
Location
8.9
Read all reviews >
What travelers say they love:
I will definitely stay there when in London again
Larina from Russia
Business traveler
More about Park Plaza County Hall Hotel

More about Park Plaza County Hall Hotel

For travelers who want to take in the sights and sounds of London, Park Plaza County Hall Hotel is the perfect choice. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Park Plaza County Hall Hotel also offers many facilities to enrich your stay in London. This hotel offers numerous facilities like the Atrio Restaurant & Bar to satisfy even the most discerning guest.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, carpeting, complimentary instant coffee, complimentary tea, linens, provided to help guests recharge after a long day. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, sauna, spa, massage, steamroom. Whatever your reason for visiting London, the Park Plaza County Hall Hotel is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Housekeeping
12 mentions
Breakfast
11 mentions
View
5 mentions
Food & Dining
3 mentions

What they offer

10.0
Exceptional

"PERFECT place to stay in all possible requests!"

Larina

|

September 18, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Full English/Irish

Restaurants on site

LItaliano
Cuisine:Italian
Menu:Buffet

Nearby restaurants

British cuisine
British cuisine
ScooterCaffe
200 m British, Cafe
Chunnel Bar
200 m British, Cafe
Barbarella's
200 m British, Cafe
European cuisine
European cuisine
L'Italiano
50 m European, Gluten Free, Italian
Troia
160 m European, Gluten Free, Greek
Auberge - Waterloo
440 m European, French
Asian cuisine
Asian cuisine
Ichi Sushi and Sashimi Bar
120 m Asian, Japanese, Sushi
Yo! Sushi - County Hall
130 m Asian, Japanese, Sushi
Sino Thai
200 m Asian, Thai

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Park Plaza County Hall Hotel from real guests

Overall rating
8.5
Excellent
From 5833 reviews
9.2Location
8.7Cleanliness
8.6Room comfort and quality
Agoda Reviews (397)Booking.com Reviews (5436)
Rating via Agoda8.2
/
10
Cleanliness8.6
Facilities7.8
Location8.9
Room comfort and quality8.3
Service8.1
Value for money7.7
High score for London
Rating
9+ Exceptional (79)
8-9 Excellent (55)
7-8 Very Good (46)
6-7 Good (24)
<6 Below Expectation (21)
Time of the year
Mar - May (58)
Jun - Aug (44)
Sep - Nov (59)
Dec - Feb (64)
All guests (397)
All room types
All languages

Show reviews that mention 

Showing 225 verified guest comments
12345
9.3
Exceptional
Abigail from United States
Solo traveler
Superior Twin
Stayed 5 nights in March 2014

Clean, great location, great price”

Location, staff, cleanliness

The Park Plaza County Hall is centrally located right by the Westminster Bridge. Big Ben, Parliament, Westminster Abbey, and the London Eye are only a three minute walk away from the hotel. The staff at this hotel is very friendly and helpful, and the rooms are very clean and accommodating. I am very happy overall with my stay here and would recommend it.

Reviewed March 19, 2014
9.3
Exceptional
Tim from United Kingdom
Family with teens
Stayed 2 nights in January 2010

Great location ”

Location, Price, Room Size, Service
Nothing

This is an excellent hotel in London at an excellent price, the rooms are spacious and clean, it is less than a minutes walk from Waterloo Main Line station. Right next to County hall which is great for The London Eye and river trips. Just off Westminster bridge so close to parliament etc. It's a short walk along the south bank then cross the river and you are in Covent Garden.

Reviewed February 12, 2010
10.0
Exceptional
Paul from United States
Couple
Superior Double
Stayed 7 nights in June 2017

THE EVERYTHING HOTEL”

Location location location. Fantastic fantastic fantastic . This hotel is in the heart of the action . Close to Waterloo and Westminster stations both of which can get you anywhere in London if not England. The concierge knows absolutely everthing there is to know about all tourist attractions and how to get there which is important. Nearby restaurants and 24 hour mini marts for any things you might need or have forgotten . Some popular attractions are walking distance . Hotel desk staff is extremely friendly and check in and check out was a breeze. Our view was amazing both day and night. We would heartily recommend this hotel to anyone that wants to enjoy London. Cheers!!!

Reviewed June 10, 2017

Dear Paul Thank you for your wonderful review. The team and I are thrilled to read an amazing review such as your and we really appreciate your time to fill this out. We all hope that we have the chance to welcome you back again in the future! Kind Regards Bradley Werb Front of House Manager

Responded June 24, 2017
Park Plaza County Hall Hotel
7.0
Very good
Renee from United Kingdom
Family with teens
Stayed 2 nights in July 2010

A conveniently located hotel suitable for family e”

Convenient location, proximity to London attractions, decent sized studios fit for 3-4 people
Poor architectural design in the rooms, no hair conditioner

This was my family's second stay at County Hall Park Plaza. Much has changed since last year's visit. There is a new (and more expensive) Park Plaza hotel on the roundabout right across the road, and the roads have been altered as a result. The area has also become livelier with more patrons at the bar on the ground floor. Breakfast buffet on the mezzanine was always a packed affair. Even though it is a relatively "new" hotel (approx 2 yrs), the place is starting to show premature wear and tear due to poor architectural design. The sliding frosted glass door to the bathroom jams easily, and it took the staff a good hour to fix it. The towel rack above the bath is set at an unusual height, making it very difficult to reach unless you are over 5"7 and standing IN the bathtub. Water from the adjacent shower also gets sprayed into the bathtub (no glass partition!). There are also multiple nicks on the wooden wall panels from furniture being knocked about, and coffee stains on tables. Nevertheless, the rooms are still clean, presentable, with modern neutral decor. Beds comfortable (you can request different pillow types). For the price (incl. breakfast and internet) and for the location (5-10 min walk to Waterloo tube station), it's still a convenient hotel that I would recommend to others, especially families with children or 3 adults travelling and looking for affordable studios in the city.

Reviewed July 06, 2010
9.6
Exceptional
Mohammad from United Kingdom
Family with young children
Executive Studio
Stayed 3 nights in December 2016

Great choice”

The hotel location is great for family holidays. It's two minutes walk from London eye, Sea life, Shrek, and london dungeons. Infront of the hotel entrance is a major bus stop and behind it is Waterloo station. That would take you anywhere in london. Westminister and Big Ben is across westminister bridge, which is max 10 mintues walk. The hotel rooms are great, with wonderful and friendy staff that would try their best to make you comfortable. Thank you for a great stay

Reviewed December 28, 2016
6.7
Good
Patricia from Philippines
Family with young children
Studio
Stayed 5 nights in July 2014

Good Hotel but location is over rated, too crowded”

accommodating staff, clean and big rooms

Our stay in Park Plaza county Hall was okay but not great. I was expecting the location to be very good as reviewed by many hotel goers. There are ups and downs to the location, yes it is close to the attractions, but it also this very reason why I do not recommend this hotel if you are not into crowded areas and streets. There were just way too many people/tourists in the areas wanting to see the Big ben, westminster abbey and everything else that is close by. All these attractions can be seen in a day so do you really want to stay in a busy area? if so, then go for it Park Plaza County Hall is right for you. One good thing about this hotel is the staff, they were all very nice and accommodating. I just wish the management extended a little more knowing that there we came in late from a 16 hour flight delay due to a super typhoon in the Philippines which if I may add was all over the news BBC and CNN. We paid for one night (2 triple rooms) which was just wasted. Our rooms didn't come with breakfast, so that would have been nice if they gave that or just even a bread basket of fruits. Speaking of food, we ate once in the hotel, room service at that, it was terrible! I recommend that you just go to the nearby restaurants and the starbucks across the street.

Reviewed July 29, 2014
8.0
Excellent
Mark from Singapore
Couple
Superior Double
Stayed 1 night in May 2015

Comfortable hotel in a very convenient location”

Location, clean room, good food options in vicinity

Had a pleasant stay at Park Plaza County Hall. Hotel is right next to the Waterloo tube/rail station for easy access. Check-in and check-out were smooth and room was clean.

Reviewed May 27, 2015
8.7
Excellent
Adam from United Kingdom
Business traveler
Studio
Stayed 2 nights in June 2015

Proper 4* hotel”

Location, friendly, modern

great location one block behind London eye and five mins walk from Waterloo station (maybe a touch too far with big luggage) - this is a proper, clean, modern and professional 4* hotel (not an ambitious 3 or overrated 5). Brad at checking was outstanding - all front and housekeeping staff were super friendly and often checked if everything was okay. Good spa, better than expected gym and breakfast was good (albeit repetitive) Room was upgraded - very nice layout, strong shower pressure, comfortable bed and windows were properly insulated so you could not really hear the traffic noise outside. Only quirk was my phone didn't work and dry cleaning was very expensive Good lobby bar downstairs - expensive though and most staff seemed inexperienced. No issue though. Wifi through the proper was good. I'd definitely stay again. Well executed place that management should be proud of.

Reviewed June 30, 2015
9.2
Exceptional
Andrew from United Kingdom
Solo traveler
Superior Double
Stayed 2 nights in March 2017

Nice hotel and great location ”

The room was just about the right size and everything feels clean, relatively new, and well designed. Staff on the front desk were friendly and effocoent. The hotel is in a great location By Waterloo station and immediately over the bridge from westminster meaning I could drop my bag off quickly and head straight out into the city. There is also a good bus stop just over the road on Westminster bridge with ole to of routes passing here is needed. I didn't eat at the hotel so can't comment on this aspect but they were offering some good deals

Reviewed March 05, 2017

Dear Andrew, Thank you for staying with us. We are glad to read that you have enjoyed your stay at our hotel and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

Responded May 30, 2019
Park Plaza County Hall Hotel
9.0
Exceptional
minh from Norway
Family with teens
Stayed 2 nights in October 2009

topp stay”

new, clean, wonderfull staff
little space for breakfast in the morning, maybe a little choises for breakfast.

my family have a wonderfull stay at Park plaza cuonty hall. This 1 year old hotel is new, central,and a kindly staff. The best hotel we ever been at London.

Reviewed October 16, 2009
9.6
Exceptional
Khang from Australia
Family with young children
Studio
Stayed 6 nights in September 2019

Exceptional”

Stayed here for a week in the studio room with my family (2 adults, 4yo & 2yo). Plenty of space with the sofa bed. Staff were helpful with all our needs and is a great place to stay. Location is perfect as it is close to Waterloo station, london eye, hop on-hop off bus stop and shops/restaurants. Would stay here again if I visit London again.

Reviewed September 09, 2019

Dear Khang, Thank you for your complimentary review. We are delighted to read that you and your family have enjoyed your stay and look forward to welcome you back upon your next trip to London. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded September 26, 2019
Park Plaza County Hall Hotel
9.6
Exceptional
ALDRI from Indonesia
Family with teens
Junior Suite
Stayed 2 nights in January 2019

Hotel with perfect location and view”

We loved this hotel, we can see London Eye from out room. Professional staff, fast check-in process, clean room, nearby with cafe, supermarket, restaurant. Just 2 minutes walking to Waterloo train/tube station. Will stay again for next holiday.

Reviewed January 06, 2019

Good afternoon, Thank you for taking time and shearing your experience with us. We are glad to see that your experience has met with your expectations. We look forward to welcome you back! Kind regards, Park Plaza County Hall hotel

Responded January 13, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
Ferhat from United Kingdom
Couple
Penthouse Suite
Stayed 2 nights in August 2020

Penthouse with amazing views over London.”

My 2 night's stay in the penthouse was wonderful for our anniversary. We were lucky enough to get the penthouse with London eye view and a large terrace breakfast in the morning on the terrace was amazing. Thank you so much Park Plaza for making our stay memorable !!!

Reviewed August 20, 2020
7.6
Very good
Amalia from Indonesia
Family with teens
Executive Studio
Stayed 4 nights in May 2017

Good location and good value of money”

(+) Location wise, this hotel is near Westminster Bridge and the famous London Eye and Big Ben. It is also near Waterloo station. I did not get the room with London Eye view. It is easy to find a food near the hotel. But, if you plan to shop, you need to go to Mayfair/Bond Street area. This hotel is also in good value. (-) Ordering room with "city view" did not mean you will get room with London Eye or Big Ben or Westminster view (even I ordered it and stayed in suite room). I stayed there for 6 days. The housekeeper always forgot to refill the complimentary coffee and tea, and toiletteries. Lack of variation for breakfast menu - always the same.

Reviewed June 01, 2017

Dear Amalia Thank you for your review. We are so happy to read about your recent stay with us and we thank you for your feedback with regards to the hotel. I will ensure this is shared with the housekeeping team in order to ensure the mistakes that occurred do not happen in the future. We all hope to see you again soon. Kind Regards Bradley Werb Front of House Manager

Responded June 24, 2017
Park Plaza County Hall Hotel
8.4
Excellent
K from Malaysia
Couple
Superior Twin
Stayed 3 nights in August 2019

Excellent”

The location is close to Waterloo Station, and there are eateries around the area. The room is clean, but guests must be careful to draw the curtains if the window faces the air well because the inside of a lighted room is visible to passers-by, even with the translucent curtains drawn. There is a variation in the service by staff. Some are warm, friendly and knowledgeable, while others are stern, business-like, inexperienced and provide inaccurate/misleading information regarding matters like a) what time the breakfast ends on a weekday as compared to weekends b) the availability of a takeaway breakfast for guests who have to check out before 5 a.m. It would be a good idea for all staff to be well-informed regarding hotel matters and policies so that any staff (new or otherwiise) would be able to answer a guest's enquiry quickly, accurately and directly, and not have to refer to more than one staff to obtain basic info such as these. Service with a smile makes such a difference !

Reviewed August 19, 2019

Dear K, Thank you for your feedback. Please be assured that you comments regarding the attitude and knowledge of our team, has been shared and we are working diligently to ensure that similar situations do not occur again in the future. We hope to have a chance to welcome you back for a return stay that I am sure will be much more indicative of our usual high standards. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded August 23, 2019
Park Plaza County Hall Hotel
7.7
Very good
Ferdian from Indonesia
Solo traveler
Superior Double
Stayed 4 nights in October 2013

Comfortable for Single Traveller”

Location, cleanliness, comfort

It was a good experience. Check-in time was fast although the room wasn't ready, but the staffs were so friendly and attentive. Nothing fancy about the room since it was small; therefore, it's very good for single traveller whether for business or pleasure. The highlight of the room were cleanliness and comfort. Everything else in the room was standard/expected to get in the room for a 4-star hotel but a very good one. Another highlight was fitness center - it was spacious for a hotel in city center with sauna/steam. Location was good enough since it's about 5-7 minutes walk to (huge interchange) Waterloo station and about 5 minutes walk to London Eye.

Reviewed November 13, 2013
8.8
Excellent
Mentari from Singapore
Family with teens
Studio
Stayed 1 night in October 2016

Spacious room”

Room was spacious and nicely decorated. There was free wifi and a microwave in the room. Beds were comfy, room was quiet. Around 10 minutes away from Waterloo station. Close to London Eye.

Reviewed October 04, 2016
8.0
Excellent
Abdulmajeed from Bahrain
Couple
Superior Double
Stayed 6 nights in September 2016

Good location, Value not Bad”

Good hotel, very good location near Waterloo and Westminister Tube stations You can walk to Picaddily circus - 20min Walk London Eye and Big Ben is only 5min walk Rooms are small, double bed is small to take 2 adults Would I come again? Only if I did not find other better place

Reviewed September 17, 2016
8.0
Excellent
K from Malaysia
Couple
Superior Twin
Stayed 1 night in July 2019

Busy hotel”

The location is close to Waterloo Station, and there are eateries around the area, including a Polish café down the road. Porters are helpful. Counter staff ; some are warm, friendly and knowledgeable, while others are stern, business-like, inexperienced and provide inaccurate/misleading information regarding matters like : a) what time the breakfast ends on a weekday as compared to weekends (this misinformation almost resulted in my partner and I being turned away for breakfast !), and b) the availability of a takeaway breakfast for guests who have to check out before 5 a.m. (this almost resulted in us having to pay for something we didn't need to) It would be a good idea for management to brief all staff regarding hotel matters and policies so that any staff (new or otherwiise) would be able to answer a guest's enquiry quickly, accurately and directly, and not have to refer to more than one staff to obtain basic info such as these. Service with a smile makes such a difference !

Reviewed August 19, 2019

Dear K, Thank you for your feedback. Please be assured that you comments regarding the attitude and knowledge of our team, has been shared and we are working diligently to ensure that similar situations do not occur again in the future. We hope to have a chance to welcome you back for a return stay that I am sure will be much more indicative of our usual high standards. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded August 23, 2019
Park Plaza County Hall Hotel
9.0
Exceptional
Luping from China
Family with young children
Studio
Stayed 3 nights in July 2014

The best place to stay in London”

This hotel is just 5 minutes away from the London Eye and bridge, 8 minutes to Waterloo station. It was very easy trip for us with two small children.

We were so impressed by the hotel staffs, they are so flexible to any small requests. The hotel room we were in is fantastic, clean and well structured with a small kitchen bar. This hotel made our three days London visit so enjoyable and easy, we are very happy to come back again. Only one thing is the Spa quality isn't as expected.

Reviewed July 28, 2014
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