8.4
Excellent
/10
(8,746 reviews)See what guests said
View17
Housekeeping15
Breakfast11
See map
8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular landmarks
Big Ben 1.05 km
London Eye 1.32 km
Buckingham Palace 1.79 km
National Gallery 2.02 km
The British Museum 3.12 km
Tower Bridge 3.54 km
V&A - Victoria and Albert Museum 3.58 km
Tower of London 3.64 km
Natural History Museum 3.86 km
Madame Tussauds London 4.2 km
Nearby landmarks
Newport Street Gallery 270 m
Altitude 360 290 m
Millbank Tower 290 m
Tate Boat 320 m
Museum of Garden History 340 m
Lambeth Bridge 350 m
Lambeth Palace 400 m
Tate Britain 440 m
Turner Art Prize Exposition 460 m
Vauxhall City Farm 500 m
Park Plaza London Riverbank

"Food great, basic room fine Bed very comfortable Temperature flexibility/control in room great Very welcoming foyer Beautiful views from breakfast"

Mella - December 4, 2019

 Park Plaza London Riverbank
Lobby Park Plaza London Riverbank
Lobby Park Plaza London Riverbank
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Free Wi-Fi

Park Plaza London Riverbank

18 Albert Embankment, Lambeth, London, United Kingdom, SE1 7TJ - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Daily disinfection in common areas
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
What guests are saying:Read all 8,746 reviews
Exceptional reputation
Recommended by 92% of guests
Excellent cleanliness
8.6 rating for cleanliness
Excellent facilities on premise
8.4 facilities on premise
Excellent service
8.4 rating for service

I did tell the staff in front desk and I hope it was helpful to them.

Yiukow | October 13, 2019

  • 620 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in London every 9 minutes on Agoda.com
Value for money8.0
Location rating8.5
Nearest airportLondon City Airport (LCY)
Distance to airport11.9 km

Rooms available at Park Plaza London Riverbank

8.1
Excellent
Room comfort & quality
Executive River View
Executive River View
...
  • Room size: 26 m²/280 ft²
  • River view
  • 1 double bed
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Suite River View
Suite River View
...
  • Room size: 26 m²/280 ft²
  • River view
  • 1 double bed and 1 sofa bed
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Executive Twin
Executive Twin
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
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Executive Double Room - River View  
Executive Double Room - River View  
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
One-Bedroom Suite with Kitchenette and Balcony - River View
One-Bedroom Suite with Kitchenette and Balcony - River View
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 queen bed and 1 sofa bed
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Suite
Suite
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed or 1 sofa bed
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Studio with Sofabed
Studio with Sofabed
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Family King Studio with Kitchenette
Family King Studio with Kitchenette
...
  • Room size: 26 m²/280 ft²
  • 1 queen bed and 1 sofa bed
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Superior Double
Superior Double
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 double bed
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One-Bedroom Suite with Kitchenette (3 Adults)
One-Bedroom Suite with Kitchenette (3 Adults)
...
  • Room size: 60 m²/646 ft²
  • 1 queen bed and 1 sofa bed
Enter dates to see prices

Frequently asked questions

How do I get to Park Plaza London Riverbank?

For those who wish to drive their own cars, Park Plaza London Riverbank has a car park available for guests. Car parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Park Plaza London Riverbank?

Park Plaza London Riverbank does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Park Plaza London Riverbank

  • 10.0
    Exceptional

    "Book the executive rooms which are fab and access to the quiet executive lounge was a great benefit."

    Blanche

    |

    August 13, 2019

  • 8.0
    Very good
    Breakfast

    "Good breakfast, friendly staff, lovely room, good value and a small but decent pool and spa area"

    Bevan

    |

    May 23, 2019

  • 8.0
    Very good

    "We stayed for one night with an 11 month old, and enjoyed our stay from start to finish."

    Bevan

    |

    May 23, 2019

Property ranking|Compared to 13,490 London properties
See all rankings
Room comfort score
8.1/10
Review score - United States
9.0/10
Value for money score
8.0/10
Service score
8.4/10
Better than
99
%
of London properties
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
98
%
of London properties
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Overall rating:
8.4
Excellent
8,766 reviews
Cleanliness
8.6
Facilities
8.4
Location
8.5
Read all reviews >
What travelers say they love:
it is away from the very busy shopping belt as well as traff...
Viboon from Singapore
Business traveler
More about Park Plaza London Riverbank

More about Park Plaza London Riverbank

Designed for both business and leisure travel, Park Plaza London Riverbank is ideally situated in Lambeth; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Newport Street Gallery, Altitude 360, and Millbank Tower.

Take advantage of a wealth of unrivaled services and amenities at this London hotel. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, and grocery deliveries.

The hotel features 394 beautifully appointed guest rooms, many of which include LCD/plasma screen television, carpeting, complimentary instant coffee, complimentary tea, and linens. Enjoy an invigorating workout in the fitness center or a dip in the indoor swimming pool. The heated indoor pool features natural daylight and measures 12 metres by 2.5 metres (1.2 metres deep). Whatever your reason for visiting London, the Park Plaza London Riverbank is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Breakfast
18 mentions
Housekeeping
14 mentions
View
7 mentions
Food & Dining
4 mentions

What they offer

10.0
Exceptional
Staff 

"Had the best time while staying here staff are fantastic can..."

Shaniece

|

August 8, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Full English/Irish

Restaurants on site

Chino Latino
Cuisine:Asian
Menu:Buffet
Club Lounge
Cuisine:International
Menu:A-la-carte

Nearby restaurants

British cuisine
British cuisine
#TheView
290 m British
Bean & Olive Riverside Cafe
390 m British, Cafe, Greek
Millbank Lounge Bar
460 m British, European
American cuisine
American cuisine
Counter Vauxhall Arches
660 m American, Bar, British
Horse Bar & Restaurant
1.0 km American, British
Giraffe - Victoria
1.5 km American, Contemporary, Gluten Free
European cuisine
European cuisine
Casa Madeira
240 m European, Portuguese
Pico Bar & Grill
290 m European, International, Mediterranean
L'Italiano
1.1 km European, Gluten Free, Italian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Park Plaza London Riverbank from real guests

Overall rating
8.4
Excellent
From 8766 reviews
8.7Location
8.6Room comfort and quality
8.5Cleanliness
Agoda Reviews (412)Booking.com Reviews (8334)
Rating via Agoda8.3
/
10
Cleanliness8.6
Facilities8.4
Location8.5
Room comfort and quality8.1
Service8.4
Value for money8.0
High score for London
Rating
9+ Exceptional (74)
8-9 Excellent (37)
7-8 Very Good (55)
6-7 Good (15)
<6 Below Expectation (21)
Time of the year
Mar - May (52)
Jun - Aug (55)
Sep - Nov (66)
Dec - Feb (29)
Don't miss out!Users are booking a place in London every 9 minutes on Agoda.com
All guests (412)
All room types
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Show reviews that mention 

Showing 202 verified guest comments
12345
10.0
Exceptional
Sheila from United Kingdom
Solo traveler
Superior Double/Twin
Stayed 1 night in May 2019

Calm clean oasis in excellent location ”

I wanted somewhere I would feel safe for a solo trip to London where I would be arriving late in the evening. Park Plaza London Riverbank was perfect with friendly and helpful staff and beautiful spacious rooms. Such a treat to be able to walk back to my hotel and climb into a clean comfortable bed after a long day. I was very pleased to be upgraded to a beautiful room with a view of the river. Thank you

Reviewed May 12, 2019

Dear Sheila, Thank you for sharing your feedback regarding your recent stay. I am delighted to read that you enjoyed your stay with us and upgrading to a river view room was definitely worth it. We hope to see you again in the future for another wonderful stay. Kind regards, Guest Relations Team

Responded May 12, 2019
Park Plaza London Riverbank
10.0
Exceptional
Fran from Australia
Couple
Superior Double
Stayed 1 night in June 2019

Fran from Australia”

My husband and I stayed at Park Plaza Riverbank London for 3 nights and we were very comfortable. The room was spacious, clean and comfortable. It was a short walk to the train station and there is a great little pub called "The Rose" and other excellent restaurants close by. The staff were very friendly and helpful and we would definitely stay at this hotel again.

Reviewed July 10, 2019
9.3
Exceptional
Eric from Canada
Couple
Superior Double
Stayed 2 nights in July 2014

london visit”

location, lovely room, fabulous staff

our room was gorgeous and very comfortable. location was super, walking distance to most of London's main attractions. and, there was a bus stop very close. we paid a bit extra , when we arrived, to upgrade to a better view. well worth it! a "million dollar" view of London! compared to other London hotels, we found online, this price was SUPER, for what we got! We would love to stay there again, and see more of London, as 3 days was not long enough.

Reviewed August 04, 2014

Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! James Sessions

Responded June 23, 2017
Park Plaza London Riverbank
8.0
Excellent
christopher from United Kingdom
Couple
Superior Double
Stayed 1 night in August 2013

Nice hotel.great location”

Location.comfort.clean

Very good hotel. Great location for the cricket at the Oval. Very good for London attractions. 5 minutes walk to the Tube. Good walks on the riverbank. Like with many London hotels the price is high but this is a very good hotel.

Reviewed August 28, 2013

Thank you for reviewing this recent stay with us. I am happy to read you have fully enjoyed your stay. We are extremely proud of our team and it is wonderful to hear that they surpassed your expectations. Kind regards, James Sessions

Responded June 23, 2017
Park Plaza London Riverbank
10.0
Exceptional
Rajoo from Singapore
Couple
Executive River View
Stayed 2 nights in January 2018

Amazing Hotel with a beautiful view of the Thames”

Friend and helpful staff. Spacious and beautiful room with a amazing view. Having a drink seeing the view was just a wonderful feeling. Just across the hotel was the riverbank and taking a scroll was delight.

Reviewed May 10, 2018

Dear Rajoo, Thank you for the outstanding 10/10 review and your comments about your room, view and staff. We hope to welcome you back again in the future. Kind regards, Mark Spanjar Guest Relations Manager

Responded July 26, 2018
Park Plaza London Riverbank
8.8
Excellent
Michael from United States
Solo traveler
Executive River View
Stayed 2 nights in July 2018

Excent facilities -great value”

This is a very modern hotel which looks to be recently refurbished. The rooms are well appointed -separate shower and bath etc. I paid a bit more for an excellent river view with the palace of Westminster, Big Ben etc in full view. Breakfast - included was excellent and meal prices were reasonable for close to Central London. Highly recommended for tourists and buisness people alike.

Reviewed July 16, 2018

Dear Michael, Thank you for the very positive review and your comments, especially those about the rooms, breakfast and how you felt on value for money. Your mention about how worthwhile it is for the upgrade to an Executive River View room is incredibly encouraging. Hoping to welcome you back again in the future. Kind regards, Mark Spanjar Guest Relations Manager

Responded July 26, 2018
Park Plaza London Riverbank
8.8
Excellent
JAMES
Couple
Superior Twin
Stayed 1 night in March 2019

Excellent”

Modern hotel in a central location in London with good facilities. Hotel very clean, and staff friendly and efficient. Concierge services excellent on information relating to travel around London. Restaurant has a wide selection of food at reasonable prices.

Reviewed March 20, 2019

Dear James, Thank you for sharing your feedback. We look forward to your next stay. Kind regards, Guest Relations Team

Responded March 24, 2019
Park Plaza London Riverbank
10.0
Exceptional
Kim from United States
Couple
Superior Double
Stayed 3 nights in September 2014

Very accommodating staff”

Staff, location, comfort

We arrived very early from an overnight international flight. They went out of their way to get a room cleaned for us so we could freshen up before starting our day sightseeing. We also commissioned the hotel's car service to take us to the airport. The driver gave us a detailed narrative of the sites we were passing. He even stopped at the football stadium so we could take a picture. The service at this hotel is outstanding! If we visit London again, we will definitely stay here!

Reviewed September 15, 2014

Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! James Sessions

Responded June 23, 2017
Park Plaza London Riverbank
8.8
Excellent
Paul from Australia
Couple
Superior Double
Stayed 5 nights in August 2018

Riverfront room with postcard view”

Decent clean hotel. Good sized room compared to other London hotels of the same class. 10min walk to Vaxall tube or use bus for connection with stops right outside the hotel door. Only negative point is the leaking water from the shower door which even after repeated complaints could not be fixed in the 5days we stayed there. Room in front has postcard view of the Thames and Parliament House, esp beautiful at sunset.

Reviewed September 06, 2018

Dear Paul, Thank you for taking the time to post a review after your recent stay with us and your comments on our location and beautiful view. In addition, thank you for your feedback regarding the issue with your shower door - I hope that it was reported and able to be resolved whilst you were with us. Kind regards, Mark Spanjar Guest Relations Manager

Responded October 08, 2018
Park Plaza London Riverbank
8.8
Excellent
Viboon from Singapore
Business traveler
Superior Double
Stayed 1 night in November 2019

Depends on the purpose of your trip”

The hotel location is about 800 meters or 10 mins walk away from the nearest underground tube station, which isn't the most convenient if you depend a lot on the tube for your commute. When I stayed there late September 2019, the Vauxhall station also closed the from entry (exit only) during peak hours. This added to the inconvenience. However, it is away from the very busy shopping belt as well as traffic jams, which is good if you are in London for business. Hotel itself is clean, with friendly staffs. But breakfast was the same everyday, and I wish there would be some variety.

Reviewed November 07, 2019

Thank you, Viboon, for your review. We are glad you had an overall pleasant experience and that our team members took good care of you. We are sorry you felt our breakfast lacked variety. At the moment we are working on implementing new choices to our breakfast menu which I am sure you would enjoy! Hope to welcome you back soon and surprise you with the improved breakfast menu. Warm regards, Ilona

Responded November 09, 2019
Park Plaza London Riverbank
9.6
Exceptional
Ana from Macau
Couple
Executive River View
Stayed 3 nights in September 2018

Memorable staying”

I will never forget our staying is this hotel during this lifetime occasion. I really believe that the hotel have the best views in London, very romantic, and its location is perfect even to walk to Southbank area. The staff are very well trained and always delighted to make your stay memorable. I was surprised with this hotel, I was not expected to be so good as it was. We will definitely return!

Reviewed October 01, 2018

Dear Ana, Thank you for taking the time to leave such a positive review after your recent stay with us. You words on the staff and your experience as a whole could not be better and it is so great to hear how much you enjoyed everything. Kind regards, Mark Spanjar Guest Relations Manager

Responded October 08, 2018
Park Plaza London Riverbank
8.3
Excellent
Mandy from United Kingdom
Couple
Executive Double
Stayed 2 nights in April 2015

Lovely stay”

Staff were fantastic, nothing was too much hassle. Executive lounge was extra cost but the waitress in there treated us like royalty. Hotel was lovely and quiet.

Stayed Sat-Mon on London Marathon weekend. Apart from the evening after the race the hotel was quiet. Obviously the evening after the race people were celebrating so the restaurant / bar etc was noisey, nothing major though. The hotel itself is very nice but I think little bits are due for a refurb. I stayed in an executive suite, lovely but I did notice some of the furniture and carpets are now looking tired. The sofa in the room was grubby and badly stained in places, just from lots of use but it's something you notice. Door to the bathroom had dropped so everytime we went in there you had to fight to get out. It was all minor stuff and I may be just being picky but when your paying quite a bit for these hotels I feel you need an honest feedback. The staff however were fantastic, nothing is too much trouble. Room service and food was fantastic. Definitely no complaints there 😀

Reviewed April 28, 2015

I am extremely disappointed to learn that we failed to live up to your expectations on your recent visit to Park Plaza London Riverbank for which I apologise most sincerely. I have discussed your comments and the service shortfalls you experienced with the relevant managers, as it is most disappointing to hear that we failed to extend the high standards of service, attention to detail and professional courtesy expected by our guests and that we were unable to satisfactorily address and recover these issues during your recent stay. I truly appreciate you taking the time to bring your concerns to our attention and completely understand that these shortfalls detracted from the enjoyment of your visit. I hope you will accept my assurance that your experience is not typical and I hope we might have the opportunity of restoring your trust in our service. Should you consider returning please do not hesitate to contact our Guest Relations Team, who will ensure that you are well looked after.

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Park Plaza London Riverbank
10.0
Exceptional
Alyson from United Kingdom
Family with teens
Superior Twin
Stayed 1 night in October 2014

Amazing”

Location, cleanliness, staff

This hotel is amazing. My self and my son stayed here for a weekend break in London and I can honestly say I would stay here again without any shadow of a doubt. The room was immaculate, the beds were so comfortable, the staff were helpful and courteous. We loved every second.

Reviewed December 03, 2014

Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! James sessions

Responded June 23, 2017
Park Plaza London Riverbank
8.4
Excellent
STEVE from United Kingdom
Couple
Superior Double
Stayed 1 night in May 2016

Nice hotel But”

This is a nice hotel. Lots of building work going on at the moment. View was onto someone's balcony across the small road and railway lines. Book a basic room for our night into London. For some unknown reason they put me in a wheelchair access room. Ask at the desk why and they told me that these are the rooms this site book. Will take this futher. If this is the case I will not use this site again

Reviewed May 09, 2016
8.0
Excellent
Ludmila from United States
Couple
Superior Twin
Stayed 4 nights in May 2018

Nice Place To Stay but Not Perfect ! ”

Our first trip to London. Overall it was a good hotel. Clean and rooms were spacious enough for 2 people. There was kettle and mini fridge inside...which we used. We had partial view of the river Thames. No major problems, however walls in the room we stayed in were thin. Late at night we heard TV noises coming from another room. The desk staff tried but could not do anything about it. When you open a window the construction noise could be heard very early in the morning. There aren't any major market places or restaurants near by either. No observation deck to see Big Ben from. We stayed on the 7'th floor 4 Nights. Traveled for vacation.

Reviewed June 23, 2018

Dear Ludmila, Thank you for the generally positive review given and your comments about the comfort and spaciousness of the room. We do have a stunning Executive Lounge with a full 200 degree view of the London skyline and surrounding area, please do inquire about it should you choose to return. Kind regards, Mark Spanjar Guest Relations Manager

Responded July 26, 2018
Park Plaza London Riverbank
8.0
Excellent
thomas from Ireland
Couple
Executive Double
Stayed 3 nights in January 2014

Unexpected extra cost but superb views of London”

Location was very central, fantastic views from riverside rooms, very comfortable place to stay, good staff.

Once we had sorted out our room problem we had a wonderful stay. I had booked the room online under the impression that we were getting a riverside room with views. When I arrived the room was dismal, dark, sunless and viewless. It was quite a depressing place. I immediately complained to the desk and was told that was the category I had booked, in which case the online system was quite misleading. I was unwilling to have our short London stay ruined so I paid the upgrade and we were immediately transferred to a beautiful riverside room. Only lingering (slight) problem was the presence of some kind of annoying, scented air-freshener which seemed to be built into the ventilation system. It would be good that have this controllable at room level as it can generate an allergic reaction.

Reviewed February 09, 2014

Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! Kind regards, James Sessions

Responded June 23, 2017
Park Plaza London Riverbank
8.4
Excellent
Glenn from Australia
Business traveler
Superior Twin
Stayed 4 nights in July 2016

Perfect location for meetings at IMO”

Nice clean hotel on Albert Embankment close to Vauxhall Station and Lambeth Bridge busses. Walk to Parliament. Perfect on a sunny summer day.

Reviewed July 27, 2016
8.7
Excellent
Trevor from United Kingdom
Couple
Executive Double
Stayed 4 nights in November 2013

peaceful”

breakfast, staff & location

enjoyable & problem free The above is a summary of my stay at the Park Plaza - why does the text have to be at least 50 characters long?

Reviewed December 13, 2013

Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! Kind regards, James Sessions

Responded June 23, 2017
Park Plaza London Riverbank
8.4
Excellent
Felicity from Australia
Couple
Superior Double
Stayed 3 nights in July 2019

Excellent”

A very good hotel close to the main sites. Comfortable room, great beds and a good gym. The breakfast was also good but the number of people and the design of the Buffett areas meant there were queues for the hot food in particular. Overall , a good value stay in London.

Reviewed July 11, 2019
10.0
Exceptional
kristina from United Kingdom
Couple
Superior Double
Stayed 2 nights in September 2019

Amazing hotel well worth the money!! ”

Amazing hotel, lovely staff, so many options for London hotels you won’t be disappointed here

Reviewed October 02, 2019

Thank you for your feedback Kristina! It’s definitely a boost for us every time we hear positive reviews such as this. We really appreciate the great rating received and your recommendation. We hope to welcome you back to the hotel soon! Kind Regards, Federica

Responded October 04, 2019
Park Plaza London Riverbank
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  • Excellent location
  • Big Ben
  • Vauxhall Railway Station is within 0.62 km
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